change management using akdar model
TRANSCRIPT
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Prosci Change Management Methodology Bahrain Customs Afairs OFOQ project Case
study
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Presented by Ibrahim Hassan Bihery PMPProgram and project management
Consultant at
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Agenda
Methodology
Bahrain Customs OFOQ project Case study
Challenges and lessons learned
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Methodology
• Change management denition
• Primary reasons !or applying change management in
projects
• Projects "hich are good candidates !or applying change
management
•
#hat is Prosci$s Organi%ational change management
process
• &he 'e building bloc(s o! success!ul indi'idual change
)Procsi A*+A, model
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Many inno'ation projects bring a change to the "ay"or( is done on organi%ation le'el- .uccess o! thosechanges "ill be more dependent on ho" indi'iduals in
the organi%ation embrace the change-
Indi'iduals need toaccept and support
the change
other"ise project$ssuccess is at real
ris(
Change Management *enition
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&he process) tools and techni/ues to managethe people0side o! change to achie'e there/uired business results-
Change Management is a structuredapproach to transitioning indi'iduals) teams
and organi%ations !rom a current state to adesired !uture state
O,
Change Management *enition0continued
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Increaseprobability
o! projectsuccess
Manageemployee
resistanceto change
Organi%ationsunderstand)) accept)
andsupportneededbusinesschanges
Buildchangecompetenc
y into theorgani%ation
Primary reasons !or applying changemanagement in projects
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Projects "hich are good candidates !or applyingchange management
Projectsthat impact"ide rangeo! people $beha'iors
and "or(processese-g-
IC&projects
mergeror
ac/uisition
businessprocessre0
engineering
road )damsconstructions
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#hat is Prosci$s Organi%ational changemanagement process
A structured process !or managing the 1people side$ o!change on a project or initiati'e
• ,esearch0based
• Holistic• 2asy0to0apply
• .calable
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A"areness A"areness o! the need !orchange
*esire *esire to participate andsupport the change
+no"ledge +no"ledge on ho" to change
Ability Ability to implementre/uired s(ills and beha'iors
,ein!orcement ,ein!orcement to sustain thechange
Prosci ADKAR Model
&he 'e building bloc(s o! success!ul change
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Prosci$s Organi%ational change managementprocess 3 Plans
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Prosci$s Organi%ational change managementprocess0continued
Communication Plan
.ponsor ,oadmap
&raining Plan
,esistance Management
Coaching
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Connecting indi'idual and organi%ationalchange management
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Bahrain Customs Afair OFOQ Project Case .tudy
• OFOQ project 3 Its Objecti'es
• BCA Change characteristics assessment results
• BCA Organi%ational attributes assessment results
• BCA Change Management Plans 4Communication Plan) .ponsor
,oadmap) &raining Plan) ,esistance Management Plan) Coaching5
• Assessing the results
• Challenges 3 lessons learned
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OFOQ project 3 Its Objecti'es
OFOQ project scope is to supply) install commission)operate 3 maintain an integrated &rade Facilitation.ystem 4I&F.5 to support and reengineer BCA businessprocesses-
,e'enue
Facilitation
I&F.
Protection
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OFOQ project 3 Its Objecti'es0Continued
•
&o replace the e6isting eCA. "ith a !ully 7edged trade!acilitation system that "ill signicantly streamline 3 enhance
the Custom Afairs bac(0end 3 !ront0end operations
• &o be in line "ith the +ingdom o! Bahrain$s 89:9 'ision 3
support Bahrain$s aspiration o! becoming the leading &rade hub
in the region
• &o pro'ide best0in0class ser'ices to the business community)
support the +ingdom$s aspirations to become a regional 3
global trade hub 3 adhere to national 3 international security
re/uirements
• &o promote increased trade bet"een the +ingdom o! Bahrain 3
the international trading community through the !ast 3
e;cient application o! customs controls) policies 3 procedures)
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BCA Change characteristics assessmentresults
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BCA Organi%ational attributes assessmentresults
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BCA Change Management Plans
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Communication Plan
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Communication Plan 0Continued
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.ponsor ,oadmap
&arget group Acti'ity
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&raining Plan
&raining processAssesstrainingneeds
Organi%etrainingsessions
2'aluateoutcome
&raining needsAssessment
&raining outcomeAssessment
&rainingAttendance
Microsoft Word
DocumentMicrosoft Excel
Worksheet
Microsoft Excel
Worksheet
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,esistance Management Plan
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,esistance Management Plan0Continued
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,esistance Management Plan0Continued
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,oot cause Ho" to o'ercome
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Coaching Plan
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Assessing the results
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Challenges 3 lessons learned
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Challenges 3 lessons learned 0Continued
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Q 3 A
&han(s