change management in 2018: discover the latest trends · –more effort will be spent on explaining...
TRANSCRIPT
Change Management in 2018:
discover the latest trends
January 2018
Melanie Franklin, Change Management Institute
Welcome to our webinar!
Host & Moderator
Mark Constable
Marketing Executive
APMG International
Presenter
Melanie Franklin
UK Chapter Co-Lead
Change Management Institute
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About Melanie…
• Track record of excellence in project, programme and
portfolio planning and delivery.
• In recent years, Mel has focused on moving organizations
from waterfall to agile approaches in project management.
• APMG accredited AgilePM and Change Management trainer
• Certified Scrum Master, Certified SAFe 4.0 Practitioner and Lean Kanban
Practitioner
• Director of Agile Change Management
(www.agilechangemanagement.co.uk)
• Co-Chair of the Change Management Institute UK chapter
(www.change-management-institute.com)
• linkedin.com/in/melaniefranklin1/
• @AgileMelanie
Agenda
• Setting the scene – where are we now
• Key trends for 2018:
– More effort will be spent on explaining the value of change
management
– Further integration with project management…and links to
Agile
– Continued maturity of change management as a practice
• Conclusion – what will things look like in a years time
Scope of change management
Setting the scene – where are we now?
Setting the scene – where are we now?
www.payscale.com
2017
2016
0
5000
10000
15000
20000
25000
2012 2013 2014 2015 2016 2017
UK Cumulative totals Change Management
Foundation Practitioner
0
1000
2000
3000
4000
5000
6000
7000
8000
2012 2013 2014 2015 2016 2017
Global Cumulative totals Change Management
Foundation Practitioner
2017
Trend 1
Value of Change Management
12
Explaining the value of change management
Return on
investment of
change
management
Total benefits dependent on people
changing how they work
The cost of the change
management activities
=
Change management is ROI
Project ROI
People change ROI
Change management realises benefits
Attention
Perception
Participation
AdoptionBenefits
We need to claim the results of our work…
• How many have an awareness of the change?
• How many have a positive perception of the change?
• How many are participating in co-creating the change?
• How quickly can we see new ways of working being
adopted?
• How many are actually working in the new way?
• How much has the work improved as a result of the
change?
• Error rates
• Time to completion
• Reduced duplication
Trend 2
Further integration
17
Further integration
Portfolio Management“the right ideas”
Business Analysts“the best ways of working”
Project Managers“on time/on budget delivery”
Change Managers“people are working in the
new ways”
Realisingbenefits
Agile without change is harmful
Sprint Output Output Output Output
Ready
for use
Sprint Sprint Sprint
Ready
for use
Ready
for use
Ready
for use
Agile triggers more Behavioural ChangeSprint
Sprint
Sprint
Impact of Agile approaches
• We need to partner with those in Agile. Comments from an Agile
team leader about change management:
• There was no real comprehension of how the business might
react to rapid delivery.
• He kept putting a lot of responsibility on the product owner.
• He knows his company has a change management team at a
portfolio level but has no real idea what they do.
• Using more Agile techniques to manage business change:
• Kanban Boards
• Daily Stand Ups
• Create empowered teams of Change Agents, not just of Agile
developers. In this way, Scrum Masters and Agile Coaches assume
the role of Change Agent.
Trend 3
Increased professionalism
Maturity = less formality?
To Be
• Unconscious understanding of
change activities
• Putting change into the context
of multiple simultaneous
changes
• Devolved decision making,
self-leading through change
• Toolkits as coaching guidance
– how to have difficult
conversations
23
As Is
• Linear frameworks based on
project management
approaches.
• Assumption change is a single
initiative.
• Top down structures, with
escalation to next level.
• Toolkits with templates and
checklists.
What will things look like 1 year from now?
• More portfolio management
• More people trained in change management
• Greater awareness of change as a series of
activities/responsibilities that have to be carried out – but
broad range of roles performing these tasks
• More explicit relationship between change management
and benefits management
• A series of free webinars across February & March
• In partnership with a range of Change Management practitioners,
consultants & trainers
• Choose your webinar/s (you do not need to register for all)
https://apmg-international.com/events/confronting-change-2018-webinar-series
Further information….
www.apmg-international.com
@APMG_Inter
+44 (0) 1494 452450
www.apmg-international.com/CLCA
TRAINING & CERTIFICATION
www.agilechangemanagement.co.uk
@AgileMelanie
www.linkedin.com/in/melaniefranklin1/
www.change-management-institute.com
@ChangeMgtIns
(see website for regional chapters)
www.apmg-international.com/ChangeManagement