change labs: taking bold risks, but not alone
TRANSCRIPT
CHANGE LABSTaking Bold Risks, but not Alone
TEAM /
Derek Alton . [email protected] Joy Trick . [email protected] Glencross . [email protected] Klassen . [email protected]
credit: Jeff Barnum - jeffbarnum.com/visual/power-and-love
BIG vs SMALL
Gov as a…
leader / enabler/
convener / co-creator
How can Canadian governments retain the strengths of traditional, risk-averse, consistent institutions...
...innovative, collaborative, and dynamic, finding new approaches to move the needle on the complex, system level problems we face?
while becoming...
"I understand you're concerned about risk. There’s a giant Mack truck coming your way. It’s a big risk if you keep standing here. I have a tool, that will tell you which side of the fucking street to run to."
accountability / fairness / rules / due processWhat is the structure & culture that holds a civil servant in place when they want to move?
current stategovernance
future stategovernance
bureaucraticorganizational silos
porousnetworked
...while including the
best from the past
current stategovernance
future stategovernance
bureaucraticorganizational silos
porousnetworked
behavioral economics
open data/gov
labs
That senior decision makers are willing to invest a little bit of money... and time... is a symptom that they recognize the current governance model is not good enough. It can be improved, reinvented.
Public managers need an ongoing process of questioning problems and approaches that’s not just about radical new ideas, but about questioning the current limits to implementing innovation.
challenging the status quo...
synthesis from our interview with Christian Bason
...with labs
current state future statebureaucraticorganizational silos
porousnetworked
labs / public labs / social labs /social innovation labs / studios / institutes / r&d / idea factories /innovation units / a third space / do tanks /
WHAT IS A LAB?
think > do
“The lab is an experimental place where traditional thinking, intolerance to risk, silos and resource flows are deliberately interrupted, encouraging participants to look at problems in new ways.”
- Policy Horizons Canada, Innovation Labs: Bridging Think Tanks and Do Tanks (2012)
Processes
WHAT IS A CHANGE LAB?
think > doWhole System Products & Services
Design Science
convene >>> develop >>> prototype >>> iterate >>> scale impact
Lab SequencingWHAT IS A LAB?
think > do
research in, research out >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
A lab ecologycollaborative social innovation
open source &diy culture Peer 2 Peer
economy
collective impact
civic tech
In-Gov Labs & department level labs
open data / big data
Public Service Innovation Labs #PSILabs
citizen-led labs
public service renewal#policyinnovation#innovationpolitique
lab facilitatorsprocess designers
Design LabsUser-centred#servicedesign
Open Source democracy#opengov
city + educational institution = lab
behavioral insights #nudgeunit
maker or fab labsopen-source manufacturing
who we talked to… over 40 informants
Joeri van den Steenhoven / Jeff Barnum / Jason Bade
Eduardo Staszowski / Stefaan Verhulst / Noella Steinhauer /
Zaid Hassan / Sean Geobey / Alex Himelfarb / Stephen Huddart
/ Allyson Hewitt / Christian Bason / Molly Harrington / Sunil
Johal / Tim Draimin / Blair McMurren / Whitney Borowko / Mark
Cabaj / Laura & Meagan / Don Booth / Jean Kunz / Frances
Westley / Nicholas Charney / Monica Pohlmann / Suzanne Stein
/
Saralyn Hodgkin / InWithForward + more...
lab founders… civic servants & field builders
who we read… over 30 docs & books
Authors included: Christian Bason / Zaid Hassan / Geoff Mulgan
Sarah Schulman / Lisa Torjman (Mars) / Stephen Huddart & Anil
Patel / DESIS / Knight Foundation / Frances Westley / S Goebey &
K Robinson / Public Policy Forum / Mars Solutions Lab / Roger L.
Martin / Mowat Centre / Deloitte / Policy Horizons / Al Etmanski
Opportunity ContextWhat is enabling labs in Canada?
SIG Thought Leader tours
Policy Horizon’s reports
DM Committee on Innovation
Austerity
Blueprint 2020
Governor General innovation tour
Destination 2020
Internal Champions
Niche Experimentation
Alberta
Canadian Lab initiatives
Ottawa
Nova Scotia
CG Design (in Gov, cross departments)ESDC Change Lab
Engage NSNS Gov Change Lab
United Way Lab, Leading Boldly
TorontoMars Solutions LabOCAD Lab CorridorSustainability Transition Labs
British ColumbiaInWithForward Burnaby
Knowledge ProductsCapitalizing on opportunities by increasing salience
“Users”
Ericalab curious
SUPPORTING THE INSTITUTIONAL ENTREPRENEURS
Blairlab initiator
Blair McMurren // Director, Social Innovation, Employment and Social Development Canada
Erica Pohjola // Senior Policy Analyst, Health Canada
Typology & Fit-ness of Lab Processes
PRODUCT 1
DESIGN LABS SOCIAL LABS<< PROCESSES >>
ExploringAwareness Applicability
PRODUCT 2:
Decision Making Aid
What kinds of labs are there?
How are they different from other social technologies?
How do they work?
What types of situations or problems are they meant to address?
ActingDesignImplementation
PRODUCT 3:
Decision Making Aid
What kind of partnerships, funding models and methods should I employ?
How much will it cost?
What kind of accountability and authority frameworks should be employed?
ImplementationGetting the Screwdriver into the Hands of the Builders
1. Create Knowledge Products
2. Test products with key people & ask for suggestions for the final form (PDF, website, slide deck, open source, etc)
3. Revise products based on feedback
4. Strategically deliver them to the right people, at the right time
NEXT STEPS
IMPLEMENTATIO
N
CHANGE LABS / Taking Bold Risks, but not Alone
THANK YOU