change day -työpaja 11.6. jackie lynton
TRANSCRIPT
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NHS Change Day
Making a change for better together.
Creating a mass movement of people working together in and with the NHS demonstrating the difference they
can make, by one simple act for sustainable improvement on a day
@Jackielynton
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Do something better together…. Do something better together….
Audacity to think we could mobilise the 1.5m people in the
NHS
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@HelenBevan @JackieLynton #mixmashup
Have to do
Want to do
Shared purposeGoal – 65,000 pledgesCore leadership team
Set a dateWebsite
Personal pledgeSocial media
Took risksCourage & belief
Kept it simple!
2012
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@HelenBevan @JackieLynton #mixmashup
Change
starts with me..
Maker
...Making a
difference
Anyone can pledge – it’s personal to you!
Change Activist
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@HelenBevan @JackieLynton #mixmashupWhat was happening in ‘the NHS’ at the time that
enabled Change Day to happen?
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@HelenBevan @JackieLynton #mixmashup
@Jackielynton
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@HelenBevan @JackieLynton #mixmashup
‘Can I really make the change?’
Will ‘the system’ really ALLOW me?
Owned by the grassroots
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@HelenBevan @JackieLynton #mixmashup
The more you do what you love the more energy you have Leadership Freak @Jackielynton
Vs
Unleashing the energy
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@HelenBevan @JackieLynton #mixmashup
Volunteers – leaders everywhere
98% of activity via volunteers
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@HelenBevan @JackieLynton #mixmashup
Holding each other to account
rather than performance management
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@HelenBevan @JackieLynton #mixmashup
Bottom up approach with top down support
I urge as many people as possible to give their support“
"NHS Change Day is a fantastic opportunity to join a movement of young leaders who want to make a
difference in the NHS
Jeremy Hunt Secretary of State for Health
Jane CummingsChief Nursing Officer England
It's especially an opportunity for the next generation of junior doctors to effect change
in a practical and sustainable way"
Professor Sir Bruce Keogh National Medical Director
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@HelenBevan @JackieLynton #mixmashup
13th March 2013
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@HelenBevan @JackieLynton #mixmashup
189,000actions
13th March 2013
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@HelenBevan @JackieLynton #mixmashup
more than 800,000 pledges to take action • 81 separate
Campaigns• 86 million twitter
impressions• 35,400 video views • 95,000 daily reach on
Change Day 2014:
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@HelenBevan @JackieLynton #mixmashup
Change Day pledges and stories
‘…the floodgates of change open’
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#NHSChangeDay #SHCRchat
@jackielynton
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NHS Change Day - Making a difference
The more you do what you love is the more energy you have – Leadership Freak @Jackielynton
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2013 2014 2015
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‘NHS as a social movement’
@jackielynton
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A global movement was born
https://www.youtube.com/watch?v=inHc1NgohuA
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@HelenBevan @JackieLynton #mixmashup
My pledge…..Don’t let hierarchy get in the way of
patient careWhat I did
Worked with senior leaders at an early stage, seeking their support with an explicit understanding that they respected the
grassroots nature of Change Day
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Do you want to…..
Impress
OR Inspire @jackielynton
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@HelenBevan @JackieLynton #mixmashup
Fun day for children Support group with a stomas
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@HelenBevan @JackieLynton #mixmashup
NHS CEO national pledge
National campaign to get speedy access to NHS wheelchairs for those with complex
needs
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@HelenBevan @JackieLynton #mixmashup
Ashley Brooks Patient Champion
‘Change Day gave me the permission to use my energy in the direction I wanted to use it’
30% improvement in staff survey to question: ‘Would you feel confident your hospital would address your concern?’
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@HelenBevan @JackieLynton #mixmashupChange in University nursing curriculum
Louise Trowse – Second year student
Students swap places with patients in a mock nursing unit
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@HelenBevan @JackieLynton #mixmashup
Tasting common medicine for children
Discussing pharmacy methods of improving the taste
Dr Damian Roland
“The single most important skill I learned from improvement leaders was narrative. It connects us to the reasons we were called to work for the NHS. It will stay with me the rest of my career.”
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@HelenBevan @JackieLynton #mixmashup
‘I wanted to say thank you to NHS staff for the way my brother was looked after when he got knocked over,’
Staff feel appreciated
Jeharna sings for children in hospital to say thank you
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@HelenBevan @JackieLynton #mixmashup
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@HelenBevan @JackieLynton #mixmashup
A global movement was born
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@HelenBevan @JackieLynton #mixmashup
• It a group of people who will help to organise and mobilise – its hard work – rewards are worth it
• Grassroots led but supported from senior leaders• It needs to link to peoples values and benefits to patients• Use social movement principles, build energy, commitment • Use narrative and coach grassroots staff• We didn’t ask for permission to start it• Rock the boat and stay in it
What have I learnt?