championsway staff training - orientation
DESCRIPTION
TRANSCRIPT
CHAMPIONSWAY/PERFECTMIND
Orientation
Who am I ?
Nima Jazbi Director of Customer Service Been with Company for 5 years
How did it Start ?
Company Started in 1998 The Company was started by Master Farid Dordar Farid Dordar is a 4 time world Champion in Kickboxing He owns a Martial Art School in Vancouver, Canada for 20
years Developed simple application to help with redundant tasks Interest from other colleagues in the industry which
resulted expansion and investment on the application. Birth of ChampionsWay and the First application called
“MAS”
Products over years
MAS Myoffice Billing Direct PerfectMIND – Smart Client (Aka. PM1, PM Desktop) PerfectMIND – Browser (Aka. PM2, PMB)
Industries
Martial Arts Yoga Fitness, Dance & others..
What's going on Here ?
ChampionsWay currently has 2 locations. Our main location is located in Vancouver, BC which is our HQ and the secondary location is located in New Jersey, USA
In our HQ department we have the following departments Development
QA Product Managers Development
Marketing Sales
Inside Sales Outside Sales
Website/Design Support
Level 1 Level 2 Level 3
Customer Success
Support Department
Responsibilities Email Chat Lounge/Social Media Channels Calls *
Support Structure
Training Plan
Today
Questions ?