championsway staff training - orientation

11
CHAMPIONSWAY/ PERFECTMIND Orientation

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Page 1: ChampionsWay Staff Training - Orientation

CHAMPIONSWAY/PERFECTMIND

Orientation

Page 2: ChampionsWay Staff Training - Orientation

Who am I ?

Nima Jazbi Director of Customer Service Been with Company for 5 years

Page 3: ChampionsWay Staff Training - Orientation

How did it Start ?

Company Started in 1998 The Company was started by Master Farid Dordar Farid Dordar is a 4 time world Champion in Kickboxing He owns a Martial Art School in Vancouver, Canada for 20

years Developed simple application to help with redundant tasks Interest from other colleagues in the industry which

resulted expansion and investment on the application. Birth of ChampionsWay and the First application called

“MAS”

Page 4: ChampionsWay Staff Training - Orientation

Products over years

MAS Myoffice Billing Direct PerfectMIND – Smart Client (Aka. PM1, PM Desktop) PerfectMIND – Browser (Aka. PM2, PMB)

Page 5: ChampionsWay Staff Training - Orientation

Industries

Martial Arts Yoga Fitness, Dance & others..

Page 6: ChampionsWay Staff Training - Orientation

What's going on Here ?

ChampionsWay currently has 2 locations. Our main location is located in Vancouver, BC which is our HQ and the secondary location is located in New Jersey, USA

In our HQ department we have the following departments Development

QA Product Managers Development

Marketing Sales

Inside Sales Outside Sales

Website/Design Support

Level 1 Level 2 Level 3

Customer Success

Page 7: ChampionsWay Staff Training - Orientation

Support Department

Responsibilities Email Chat Lounge/Social Media Channels Calls *

Page 8: ChampionsWay Staff Training - Orientation

Support Structure

Page 9: ChampionsWay Staff Training - Orientation

Training Plan

Page 10: ChampionsWay Staff Training - Orientation

Today

Page 11: ChampionsWay Staff Training - Orientation

Questions ?