challenges benefits ofcultural diversity

8/18/2019 Challenges Benefits OfCultural Diversity

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Challenges &

Benefts oCultural Diversity


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Challenges o Diversity

• Communication Barriers

• Resistance to Change

• Socio-cultural Factors

• Education, age, and gender

• Personality and Bacground


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Communication Barriers• !ne"ective communication of key

objectives results in confusion, lack ofteamwork and low morale.

• Age, gender and culture inuence the

messages sent and received.

• Barriers to communication are factors thatblock or signicantly destroy successful

communication.

• Communication barriers may be temporaryand can be overcome.

•Awareness and recognition are the rst steps


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Common CommunicationBarriers

• #irtual $or isolates team members from

sociali!ation and face to face interaction, creatinga lack of clarity.

• Emotions can leave some people unable to

verbally e"press themselves clearly andcoherently.

• %ender can be associated to the di#erentstyles between men and women on how theye"plain things.

•

Culture e"presses the values and patterns ofbehavior which can be ver confusin makin it


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Communication Barriers


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Resistance to Change• %efusing to accept new policies

• &hy change something that works

• &e've always done it this way

• (cared of failure and not being able tolearn)adapt to new things

•

*ot wanting to spend time and e#ort changing

• *ot understanding what is e"pected +the fear ofthe unknown


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Sociocultural Factors

• Race

•

Ethnicity

• Culture

• Religion


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Education, 'ge, and%ender


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Sociocultural Factors• -ow one was raised, will give them certain beliefs at a

young age. heir believes may be a slightly di#erentthan those that we were brought up to believe.

• /n any form, our behavior was established, regardless

of your background. %ules and behavior that onemodels is what they were taught. Beliefs may bedi#erent, making it di$cult to understand the reasonwhy you may have o#ended someone, if you are notfamiliar with their background.

• Beginning to understand and learn about thebackground of the people you work with will create aunited team and making a strong and productive team.

0earning about ones background, you will begin todevelo a erce tion of others and ou will be in to be


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Education, 'ge & %ender1ne of the challenges faced in today's diverse world is thelevel of education. 2i#erent education levels can impact

e#ective communication. Comple" words and e"planationsmay not be understood by a person less educated, or noteducated in a certain eld. /magine a doctor e"plaining thatyou have a broken leg in medical terms3

'ge is another challenge in today's workplace. 4eople maynot be used to communicating with di#erent age groups .1lder people may use old phrases)words to e"plain thingsnot understood by a younger audience. 5ounger people mayalso use words too modern and not understood by an older

generation.

%ender can a#ect communication as men and women oftenthink about things di#erently. /n /slamic culture especially,when a female and male communicate, certain traditions arefollowed, such as lack of eye contact and shaking hands,


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Personality

4ersonality clashes can e#ect communication. /f youdo not like a person or the way they presentthemselves, you may not listen to what they have tosay, or believe what they have to say. -owever, if youlike a person's personality and agree with what they

are saying, you may be more likely to listen, respectwhat they have to say and take6in what they aresaying.

A person's personality can a#ect communication fore"ample if someone has a bossy and strongpersonality, they may disregard others. his maycreate a negative atmosphere and people may notlisten to you. -owever if someone is more rela"ed,open6minded and creates a rela"ing environment, the


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'dvantages o Diversity

• !ncreased 'da(ta)ility

• Broader service range

• #ariety o #ie*(oints

• +ore e"ective eecution


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. !ncreased 'da(ta)ility /rgani0ations em(loying a diverse

*ororce can su((ly a greater variety

o solutions to (ro)lems in service.Sourcing, and allocation o resources.Em(loyees rom diverse )acgrounds)ring individual talents and e(eriences

in suggesting ideas that are 1ei)le inada(ting to 1uctuating marets andcustomer demands.


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6. #ariety o #ie*(oints ' diverse *ororce that eels

comorta)le communicating varying

(oints o vie* (rovides a larger (ool oideas and e(eriences. 7heorgani0ation can dra* rom that (ool tomeet )usiness strategy needs and the

needs o customers more e"ectively.


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8. +ore E"ective Eecution Com(anies that encourage diversity in

the *or(lace ins(ire all their

em(loyees to (erorm to their highesta)ility. Com(any-*ide strategies canthen )e eecuted9 resulting in higher(roductivity, (roft, and return on

investment.


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An organi!ation's success and competitivenessdepends on its ability to em)race diversity andreali!e the benets.

&hen organi!ations actively assess their handlingof workplace diversity issues, develop andimplement diversity plans, multiple benets arereported.

Conicts from diversity can be productive whenpeople strive to understand one another, openingup new business opportunities and markets, by

widening its customer base and by being able to'


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challenges benefits ofcultural diversity

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