ch-ch-ch-changes: making change happen eric phelps director, grinspoon institute for jewish...

Ch-Ch-Ch-Changes: Making Change Happen

Eric PhelpsDirector, Grinspoon Institute for Jewish Philanthropy

Change is one thing; evolution is anotherAnonymous

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God grant me the serenity to accept the things I cannot change, the courage to change the things I can and the wisdom to know the difference.

God grant me the serenity to accept the things I cannot change, the courage to change the things I can and the wisdom to know the difference.

The Serenity Trap

Change Realities

70% of all organizational change efforts fail within one year

Every “unchangeable” system, behavior or organization has changed

Change Myths

Myth: The KEY to change is: Cultural shift The “Right Diet” for me Strict adherence to policy A dynamic leader

The real KEY?Change in Group BEHAVIOR

“Once you’re a pickle, you can never be a cucumber” - Unknown

Create a Vision for Change Make The Undesirable Desirable Find Strength in Numbers Surpass Your Limits Design Rewards & Demand Accountability Change The Environment/Culture

The Six Steps to Making Change Happen

Where there is no vision, the people perish Proverbs 29:18

Making Change Happen

Vision for Change Undesirable Desirable Strength in Numbers Surpass Your Limits Rewards &

Accountability Change Environment

Simple Unexpected Concrete Credible Emotional Stories



Accountability Change EnvironmentDevelop a Plan for

Change



Accountability Change EnvironmentDevelop a Plan for

Change

SUCCESs!




If you can’t change your fate, change your attitude

Amy Tan

Communicate the Change Vision Common Error: Under-communicating

the vision by a factor of 10 (or 100, or 1,000)




Establish A Sense of Urgency Use Graphics Show What Will Happen If You Do

Nothing Common Error: Allowing too much

complacency




Tell a Great story, AND Tell the Whole Story Common Error: Too much “Happy

Talk”

Demonstrate the Expected Positive Outcomes




Teamwork is… the fuel that allows common people to attain uncommon results

Anonymous




Create a Guiding Coalition Common Error: Coalition is not

inclusive (Ex: Skunkworks) Common Error: Coalition members

are not powerful

Harness Peer Pressure




Include Differing Viewpoints…but Avoid “Snakes” & “Eagles” Common Error: Too many “Devil’s

Advocates”




It’s a funny thing. The more I practice, the luckier I get.

Arnold Palmer




Use “Deliberate Practice” (Anders Ericsson) Designed to improve performance Constant feedback (coaching) It is mentally demanding




Work incrementally Common Error: Too much change all at

once

Reward Personal Mastery




I think Employee-of-the-Month is a good example of when a person can be a winner and a loser at the same time.

Demetri Martin




Connect to Personal Values

Choose Extrinsic rewards THIRD Example: Teacher Incentive Pay




Reward Vital Behavior Change, Not Just Results

Generate Short-term Wins Common Error: Failure to create

interim success




Discipline is not the enemy of enthusiasm

Joe Clark, Principal of Eastside High School – Paterson, NJ (Basis of movie “Lean on Me”)




Consolidate Gain to Produce More Change Common Error: Declaring victory too

soon

Hire, promote and retain people who support change efforts

Revisit the project periodically




Connect behavior changes with success Common Error: Neglecting to anchor

changes in organizational culture Ensure leadership development and

succession Reinforce Change Vision Through

Symbols




Create a Vision for Change Make The Undesirable Desirable Find Strength in Numbers Surpass Your Limits Design Rewards & Demand Accountability Change The Environment/Culture

The Six Steps to Making Change Happen

Making Change Happen at Camp

Questions?

For Further Reading: Influencer: The Power to Change Anything by

Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan and Al Switzler

Leading Change by John P. Kotter Made to Stick by Chip & Dan Heath Talent is Overrated: What Really Separates

World-Class Performance From Everybody Else by Geoff Colvin

Show and Tell: Successful Camp Visits for Donors and

Prospects

To Register, visit: http://register.gijptech.org

Tuesday, April 271 PM EST

ch-ch-ch-changes: making change happen eric phelps director, grinspoon institute for jewish...

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