Economics. Business and Tourism

One section of the overall presentation for the PhD thesis titled “Airport Mobile Internet”

Introduction

Luis Martín-Domingo | www.aeriport.com

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the airport in your hands

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Airport Mobile Internet

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Background

Globalization & Competition

2000 2015

x2

2030

x2

World Air Passengers Source: Airbus

Airlines Shareholders

Airport Profits & Low Fees

Public Utility

Commercial

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Airport Challenges

«

Guiding Passengers

€ Commercial Revenue

Airport Quality of Service - ASQ

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Congestion and Pollution

Recent Trends

Source: SITA

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World Internet Users

Source: internetworldstats.com

Air pax with smartphone

Objectives

Airports Adoption Passengers Wayfinding

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€ Commercial Revenue Congestion and Pollution

Objectives +

To use technological tools

Academia - industry

Blog

To lecture

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Methodology 1/2

Secondary Data

ACI IATA

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World Internet Users Source: internetworldstats.com

Laboratory Equipment

WiFi

Primary Data

Methodology 2/2

Tour- ism

Web & Apps Evaluation

Innovation Model

ScolariFdz-Cavia 2014 KART Plot

ANOVA

Chi-Square | Shapiro-Wilk

Rogers. 1995 Theory of Innovation

Park & Gretzel 2007 Sucess Factors

+

-

TOPSIS

Zadeh 1965-74-84 Fuzzy Theory

Hwang & Yoon 1981 MCDM TOPSIS

Very Poor

Poor

Fair

Good

Very Good

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Methodology +

Flip the classroom | Conference

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Academia-Industry collaboration

Blog

Aeriport.com

Technology

Lecturing

Abeyse-kera & Dawson 2015

Thesis Structure

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ES

|- Introduction -| |- Conclusions --- Separated Research Papers ----

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Q

€

URL URL

ACI

Airport Mobile Website Evaluation: Terminal Navigation and Commercial Revenue

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Airport Mobile Internet as an indication of Innovation

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CPH Copenhaguen Kastrup

STN London Stansted

AMS Amterdam Schiphol

LHR London Heathrow

ACI

€

URL URL

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Airport Surface Access and Mobile Apps

ACI

URL URL

P

€

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Airport Service Quality using Fuzzy numbers and TOPSIS

IATA

Q ASQ Index

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Thesis Structure

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ES

|- Introduction -| |- Conclusions --- Separated Research Papers ----

Introduction

Universidad de Las Palmas de Gran Canaria

Luis Martín-Domingo | www.aeriport.com

Text and presentation available at www.aeriport.com

Thank you!

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