cfc customer experience_ownership
TRANSCRIPT
Source: Council on Financial Competition, Breaking the Commodity Cycle: Anchoring the Customer Experience on Emerging Consumer Demands, Washington D.C.: Corporate Executive Board 2006, p. 9.
Room for ImprovementExecutives clearly believe in the promise offered by a unique experience
and have assigned it to a senior executive and/or specialized group
© 2006 Corporate Executive Board. All Rights Reserved.