cets 2014 rosenheck using mobile technology
DESCRIPTION
See how an organization used mobile devices to enable short, frequent, asynchronous, targeted coaching interactions—or nano-coachingTRANSCRIPT
Client logo
Marty Rosenheck, Ph.D., CPT
Chief Learning Strategist
www.CognitiveAdvisors.com
@mbr1online
TM
Using Mobile Technology to Make On-the-Job
Learning & Coaching Practical
Chicago eLearning & Technology Showcase 2014
August 5, 2014
©2014 Cognitive Advisors LLC All Rights Reserved
2
Focus on Results
Errors and Rework
Customer Satisfaction
Speed to Proficiency
VALUE
©2014 Cognitive Advisors LLC All Rights Reserved
3
The 70:20:10 Framework
70%
20%
10%
Learning in Organizations
Experiential 70%
Informal/Social 20%
Formal 10%
Eichinger & Lombardo – Center for Creative Leadership
©2014 Cognitive Advisors LLC All Rights Reserved
On–the-Job Learning
Nano-Coaching
Mobile Technology
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On-the-Job LearningP
rofi
cien
cy
Time (Gradually increase task difficulty and decrease scaffolding/support)©2014 Cognitive Advisors LLC All Rights
Reserved
• Decide: - Next Learning Goal - What to Change• Prepare
• Mini-tutorial• Modelling• Ask someone• Lookup in
Knowledge Base
• Job Task• Simulation• Observation
• Performance Support
• Scaffolding• Guidance at
Teachable Moment
• Articulate• Lessons Learned
• Analyze Data
• Coaching
• Social Media• Comm. of
Practice• Peer Review• Portfolio
Skill orCompetency
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Your Experience?
Manager as Coach?
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• Short Interactions• Targeted• Mobile Tech Enabled• Coaching Support• Coaching Network
Nano-Coaching
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Coaching vs. Nano-CoachingTraditional Workplace
CoachingTech Supported Nano-Coaching
Long sessions Very short interactionsInfrequent FrequentGeneral Specific/TargetedRemoved from job task Close to job taskAbstract View work productNo tracking or accountability Tracked, AccountableNo support for coach Coach is supportedHard to find the time Asynchronous, Mobile
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Why is it rarely done?
©2014 Cognitive Advisors LLC All Rights Reserved
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Enabling Technologies
Uconn.edu
Rustici Software
Openmatt.org
www.ucsc-extension.edu
Mobile Experience API
Analytics
11Learning Experience Manager
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Nano-Coaching CyclePerform
Task
Submit Work
Product
Notify Coach
Coach Reviews
Work Product
Specific Feedback
Approved?
• Photo• Checklist• Text• Video• Audio• Document• Direct
Observation
Email & Dashboard
Coaching Support • Checklists, Guidelines• Coach the Coach
• Photo• Checklist• Text
Comment• Audio• Document• Direct
Goal Achieved! YES NO
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Student Teacher
Student
Mentor Teacher
Practicum ProfessorLiteracy Experts
Lesson
Support
LearningOutcomes
Work products:Lesson PlanVideo of lesson
QuestionsCoaching/Feedback
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Water Quality Association
15Learning Experience Manager
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Certification, Badges
Formal Learning Activities
(e.g., eLearning, workshops, courses)
Informal Learning Activities
(e.g., knowledge base, social learning, coaching)
Experiential Learning Activities
(e.g., real job tasks, field work)
Experience API to Learning
Record Store (LRS)
Individualized Learning Path
Tracking, Analytics, Reporting
Competencies(Desired Skills and
Knowledge)
Social Site
Copyright ©2014 Cognitive Advisors LLC All Rights Reserved
Learning Experience Manager (LEM)
Performance Metrics
Coach/MentorObservation
ChecklistFeedback
TM
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Pilot Results
“I love the ability to communicate back and forth with my employees.
I love being proactively prompted that something is ready for me to review. This system gives me a reason to talk with my
people about customers and issues so I can tell if they understand what they’re learning.
I liked it so much I want to coach more people.”
On–the-Job Learning
Nano-Coaching Mobile Tech
RESULTS!
Questions?
Marty Rosenheck, Ph.D.
Chief Learning [email protected]
@mbr1online
www.CognitiveAdvisors.com
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Evaluation
• We value your feedback. Please complete the Breakout Session Evaluation form before you leave.
• If this is the last session you plan to attend, turn over the form and rate the entire event.
• Return the form to the room monitor once you are finished.