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Microsoft MB5-858

Managing Microsoft Dynamics Implementations

Q&A 5.10

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Question: 1

You are planning a project and find that stakeholders often have varying objectives and

requirements. This makes it difficult for you to summarize a plan in a way that all objectives will

be identified or known in advance. Your customer communicates that they expect their

business priorities to change. You are certain that this will be a single site implementation

requiring specific features and complex customizations. Which implementation approach is

suitable for the project?

A. Standard Project Type

B. Agile Project Project Type

C. Enterprise Project Type

D. Rapid Project Project Type

Answer: B

Question: 2

You are about to roll-out a new Microsoft Dynamics implementation with no customizations

and very limited data migration. Which activities should you plan for in the Deployment phase?

Choose the 2 that apply.

A. Conduct User Training

B. Finalize Configuration/Setup

C. Transition to Support

D. Go-live

Answer: A, D

Question: 3

You selected the Standard Project Type as the most appropriate approach for successful

plementation. Your team is engaged in the Analysis phase and they finished gathering the

business requirements after conducting the Detailed Business Process Analysis. Which

activity should the team perform next?

A. Identify and document gaps between the business solution and the customer requirementsbased on a Fit Gap Analysis.

B. Begin System Configuration and ISV Solution Setup.

C. Educate the Customer's Core Implementation team by means of a Solution Overview

training.

D. Start making technical and functional designs in the correct Sure Step Design documents.

Answer: A

Question: 4

Your customer wants to ensure their business software does not contain undocumented code.


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What can you do to ensure your team will not deliver undocumented code?

A. Explain that this demand complies with your company's strategy, and state that developers

must produce documented code that is easily read and understood.

B. Invite your customer to work with your development team to create code development

standards.

C. Share requirements and design documents from previous projects to demonstrate that

documentation is a priority in your company.

D. List this demand as a formal project requirement.

Answer: B

Question: 5

The sales team wants to close the sales process. They need to make sure that the scope and

all other recommendations for project execution are analyzed, documented, and agreed upon

by the customer. They are now looking for documentation that defines the formal services

agreement and outlines the engagement in enough detail that they can make a decision.

Which document can the sales team use to support the implementation proposal?

A. Statement Of Work

B. Project Charter

C. Project Plan

D. Microsoft Dynamics Pricelists

Answer: A

Question: 6

A prospective customer asks your sales person to prove that the proposed solution supports

the specific industry requirements. You need to ensure due-diligence is achieved. What should

you recommend? Choose the 2 that apply.

A. A joint application design (JAD) or prototyping session where the software values/code

tables are configured or populated in the session.

B. A system test or demonstration of exactly how the software will be used at the customer site;participants must have an expectation that the project is still in design and feedback on key

points is needed.

C. A demonstration of the software and processes through realistic Customer Business

Scenarios that include representative customer data.

D. A scripted and well prepared proof of concept.

Answer: C D

Question: 7

You need to map requirements in the Fit Gap Analysis Worksheet to appropriate categories to


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help scope the level of effort required. Which of the following categorizations provide the most

insights from a project scoping and cost analysis perspective?

A. Fit, Gap

B. Finance, Sales and Marketing, Purchase, Warehouse, Manufacturing, Service, Marketing,

Customer Service

C. Critical, Non-Critical, Important, Optional, Out of scope

D. Standard Feature, Configuration, Workflow, Customization, ISV Solution, Other

Answer: D

Question: 8

You collaborated with the Solution Sales team to strategize how to execute a Business Case

Assessment. Which customer benefits do you realize when you execute a Business Case

Assessment? Choose the 2 that apply.

A. Estimates on Return on Investment (ROI)

B. A detailed project plan

C. Total Cost of Ownership (TCO)

D. Business Process Re-engineering

Answer: A,C

Question: 8

Your team started a pilot rollout scenario to implement and deploy a Microsoft Dynamics

solution. You notice that the customer continually adjusts the solution and that the project is

not moving forward. You are stuck in the analysis phase. How can you ensure this pilot project

moves forward?

A. Adhere to a clear and strict timeline.

B. Make change requests for every adjustment that the customer makes.

C. Start new budget negotiations for the extra analysis time-spend.

D. Make extra analysis resources available to this project.

Answer: A

Question: 10

Before executing a Requirements and Process Review Decision Accelerator, you need to

gather data and document conditions. Which of the following are pre-conditions for this

Decision Accelerator? Choose the 2 that apply.

A. A qualified opportunity for selling a business solution exists.

B. Customer Mission and Goals for the business solution are available.

C. Results from the Fit Gap and Solution Blueprint are available.


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D. Scoping Assessment has been completed and results are available.

Answer: A B

Question: 11

Your team needs to implement a Microsoft Dynamics solution for a large enterprise business

that hascomplex business requirements and four globally distributed sites. Although each site

has unique business needs, the company wants to implement a uniform solution across all

sites. Which implementation approach does Sure Step typically recommend?

A. The Enterprise Project Type with a Single Site Build approach

B. The Enterprise Project Type with a Multi Site Core Build approach

C. The Agile Project Type with an iterative, incremental process for developing Microsoft

Dynamics solutions

D. The Standard Project Type

Answer: B

Question: 12

You are a consultant for a company. You need to review the scope of the implementation

process. Which of the following activities are within the scope of the Requirements and

Process Review? Choose the 3 that apply.

A. Analyze the customer business processes against those in Microsoft Dynamics and

highlight any process gaps.

B. Identify the customer required integrations to identify those that do not fit the Microsoft

Dynamics integration recommendations.

C. Generate detailed functional and technical specifications.

D. Review any additional Technical requirements, or IS/IT strategies, defined by the customer.

Answer: A, B, D

Question: 13

During conversations with the customer in the early sales stage, you discussed the currentavailability of compliant hardware and infrastructure at the customer site. You also learned that

your customer has doubts about the infrastructure being ready for a new system, and is

concerned about the level of infrastructure changes that may be required. What should you

do?

A. Reassure the customer that your company infrastructure specialists will be handling all

infrastructure issues during the deployment phase.

B. Document this as a risk to the project and advise the customer that extra budget will be

needed to resolve these issues.

C. Propose to execute an architecture assessment.


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D. Focus on the quantifiable business value and investment and show the direct and indirect

benefits that a Microsoft Dynamics implementation will create.

Answer: C

Question: 14

You are creating a Project Charter. Which information should you include in this document?

Choose the 3 that apply.

A. Information about in-scope and out-of-scope areas.

B. Project approach and governance that describe the approach, key milestones, timeline,

deliverables, and key stakeholders.

C. The proposed solution and estimated fees that describe what needs to be implemented and

the related cost analysis.

D. Business and project objectives that describe the desired output and effect for the customer

organization.

Answer: A, B, D

Question: 15

Your company's Sales Manager approaches you with an opportunity for selling a Microsoft

Dynamics?business solution. You are responsible for quickly finalizing the sale of the solution.

Which one of the following provides guidance to help close the sale and provide a structured

due-diligence process?

A. Optimization Offerings

B. Industry Playbook

C. Decision Accelerators

D. Project Initiation and Planning

Answer: C

Question: 16

You are preparing a proposal for a Microsoft Dynamics solution. Your challenge is to leverageinformation that has already been gathered during pre-sales activities in the Diagnostic phase.

Which documents contain information that you should include in your proposal? Choose the 2

that apply.

A. Project Charter

B. Statement Of Work

C. Solution Design Document

D. High-level Project Plan

Answer: A, D


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Question: 17

You need to transfer knowledge of the Microsoft Dynamics solution to the customer resources.

You also need to train the people who will be using and maintaining the system after Go-live.

Which Sure Step Cross-Phase provides information about these dependencies?

A. Training Cross-Phase

B. Communication Cross-Phase

C. Deployment Cross-Phase

D. Quality and Testing Cross-Phase

Answer: A

Question: 18

You are determining the contract type for a new engagement. Based on the available

diagnostic information, you come to the following conclusions: - There is uncertainty about a

majority of the requirements - There is a significant gap between a large set of requirements

and your Microsoft Dynamics solution - Your project team is not familiar with the customers's

industry - Your customer is not familiar with implementation projects and business software.

Which contract type should you recommend?

A. Fixed price

B. Time and Material

C. Fixed Price for Analysis and Design, Estimate for Development and Deployment

D. Estimate for Analysis and Design, Fixed Price for Development and Deployment

Answer: B

Question: 18

As part of the application consultant team, you are responsible for Business Process Analysis.

Select the most appropriate descriptions of Business Process Analysis as defined by the Sure

Step Business Process Analysis Cross-Phase. Choose the 2 that apply.

A. Business Process Analysis begins with workshops designed to explore the current (as/is)processes. The future (to/be) processes are also documented as an output from these

workshops. These orkshops are finalized in the Analysis phase.

B. In the Design and Development phases, the Business Process Analysis activities involve

reviewing and updating the documented future (to/be) business process flows.

C. In the Design and Development phases, no Business Process Analysis activities are

executed because these phases do not require further analysis.

D. Business Process Analysis begins with workshops that explore the current (as/is)

processes. The future (to/be) processes are not covered in these workshops. These

workshops are finalized in the Analysis phase.


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Answer: A, B

Question: 20

You are working as a project manager in a complex blended engagement that includes

consultants from several partners and ISVs. Your customers have communicated that reliable

and optimized performance is business-critical. You need to ensure that this concern is

addressed and that your team understands the performance impact of the solution. What

should you do?

A. Execute the activities related to the project management discipline, Risk and Issue

Management, as early in the project lifecycle as possible.

B. Execute the activities related to the Optimization Offering, Performance Review, before

Go-live in the deployment phase.

C. Execute the activities related to the Optimization Offering, Design Review, as soon as the

design documents become available.

D. Execute the activities related to Conducting a Production Audit in the deployment phase.

Answer: B

Question: 21

Your team has gathered relevant project details by means of pre-sales activities and high level

requirements gatherings, including workshops, demonstrations, and interview sessions. All

relevant information was documented through these activities. You need to centralize this

information in one document that will be used to authorize the project to start. This document

will outline the overall goals and objectives, define the interactions of all project participants,

list the approved scope, document assumptions and risks, and provide the high-level project

schedule and approach. Which document do you create?

A. Functional Requirements Document

B. Project Charter

C. Final Licenses Agreement

D. Scoping Assessment Report

Answer: B

Question: 22

You are responsible for implementing a Microsoft Dynamics solution. Your company's Sales

Manager has a signed proposal and has made all project information available to you. You

notice that infrastructure was discussed during the pre-sales activities. What are the next steps

related to infrastructure that are proposed in the Sure Step Infrastructure Cross-Phase?

A. Gather functional and non-functional requirements and create an infrastructure design

document.

B. Install the testing and production environments. This needs to be done when testing and


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production environments are needed at the customer site.

C. Install the appropriate Microsoft Dynamics Core Product, including required hotfixes and

rollups. D. Sure Step does not recommend subsequent steps that are related to the

infrastructure domain.

Answer: C

Question: 23

Which three customer benefits and objectives are achieved by conducting a Fit Gap and

Solution Blueprint during the pre-sales process? Choose the 3 that apply.

A. Increased understanding of the "Degree of Fit"

B. Increased visibility into the business and IT requirements and how they will be addressed

C. Increased understanding of the effort required to configure and customize the project

solution

D. Increased understanding of the proposal

Answer: A, B, C

Question: 24

Your company is preparing a proposal for a large and complex implementation that will require

significant customizations in an enterprise organization. One of the elements that you plan to

address is testing and creating a test plan. When is the best time to create a high-level test

plan that includes the general standards and procedures that must be followed when

conducting software testing and validation?

A. During the beginning of the deployment phase. B. After design specifications are finalized.

C. During the custom code activity.

D. During project scoping and planning in the Analysis phase.

Answer: D

Question: 25

You are working on an Upgrade Project Type. Business requirements include implementingnew product features and new customizations. You need to define your approach. Which

approach is recommended to Microsoft Dynamics upgrade projects?

A. The Upgrade Project Type for functional upgrades.

B. The Upgrade Project Type for technical upgrades.

C. The Rapid Project Type approach, including an upgrade assessment.

D. The Agile Project Type executed by means of Sprints.

Answer: A


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Question: 26

What is the first customer requirement that you should verify before starting an upgrade

assessment?

A. Whether the upgrade from the customer's current implementation version to the targeted

version of Microsoft Dynamics is supported.

B. Whether there are additional business requirements that must be accounted for.

C. Whether customizations were implemented in the current version and how well these are

documented.

D. Whether the customer wants a technical or major upgrade.

Answer: A

Question: 27

You are an implementation consultant in an IT company. The management team has decided

to implement a Microsoft Dynamics product. You need to conduct the Fit Gap and Solution

Blueprint assessment. Which of the following tasks are within the scope of the Fit Gap and

Solution Blueprint? Choose the 3 that apply.

A. Estimate the labor required to configure and customize each requirement

B. Create detailed "To-be" process maps

C. Create a prioritized list of requirements

D. Review requirements against the current systems

Answer: A, C, D

Question: 28

After completing the diagnostic assessments, you have the following project data: - There are

at least 50 users - One ISV solution is included - Additional business process workflow

mapping is required An estimate of 250 hours of customization and complex data migration

is needed - The implementation is planned for one site. Which implementation approaches are

recommended by Sure Step? Choose the 2 that apply.

A. The Rapid Project TypeB. The Standard Project Type

C. The Enterprise Project Type

D. The Agile Project Type

Answer: B, D

Question: 29

You decide that a rapid implementation approach is appropriate for your current project. How

detailed should the scope documentation be for this type of engagement?


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A. The scope statement should be as detailed and clear as possible.

B. The documentation does not need to be detailed.

C. A rapid implementation approach does not require scope documentation.

D. A rapid implementation only requires documentation of requirements that represent a gap in

the Microsoft Dynamics solution.

Answer: A

Question: 30

You are the consultant on a Microsoft Dynamics NAV 2009 implementation. You need to

review the benefits of a Scoping Assessment with the customer. Which benefits of a Scoping

Assessment might you discuss? Choose the 2 that apply.

A. The available implementation options

B. The cost analysis associated with each implementation option

C. The certainty of a fixed total price for a well-defined project scope

D. The additional insight into project scope based on detailed functional or technical

specifications

Answer: A. B

Question: 31

You are planning for a project that does not contain customizations and that will be

implemented with an accelerated approach. How should you plan to migrate data ?

A. During the development phase, develop the data migration scripts. Follow this activity with a

review and update of the master data management process. Finalize the data migration

Design in the Solution Design Document.

B. Gather data migration requirements in the Analysis phase. Begin data migration in the

Design phase. Schedule the final data migration to production to occur in the Deployment

phase.

C. Gather data migration requirements in the Analysis phase. During the Design phase, start

the data migration design and create a subset of data for testing. In the Development phase,

start to develop data migration scripts and plan to execute the final data migration toproduction in the Deployment phase.

D. Gather data migration requirements in the Deployment phase. Develop the data migration

scripts after requirements gathering is complete. Schedule the final data migration to

production as close to the Go-live as possible.

Answer: B

Question: 32

As an application consultant, you specialize in the configuration of Microsoft Dynamics

solutions. Using the Sure Step Requirements and Configuration Cross-Phase, when should


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you begin your configuration activities?

A. Start with configuration activities after the development activities are completed and before

the final deployment activities.

B. Start the configuration activities in the design phase and before development activities have

started.

C. Start the configuration activities during the business process analysis activities in the

analysis phase.

D. Start the configuration activities after the production environment has been fully installed.

Answer: B

Question: 33

A prospect told your sales representative that they are interested in implementing a Microsoft

Dynamics solution. The prospect wants a supportive business software system, but has no

formal requirements. Your sales representative asks you what to offer this customer. What do

you advise the sales representative to do?

A. Provide a diagnostic offering to help the customer define requirements.

B. Provide an optimization offering to help reduce risk and improve customer satisfaction.

C. Provide a flexible and collaborative agile project approach to implement Microsoft Dynamics

solutions.

D. Offer an Analysis phase to gather detailed business requirements.

Answer: A

Question: 34

The development consultants are documenting the user interface, business and data layer

components that will be required to deliver each proposed system modification. They are also

reviewing the design security and identifying additional security requirements. What are they

doing?

A. Creating the gap design in the functional design document.

B. Creating the solution design document, including all solution design elements forpresentation and eventual sign-off by the customer.

C. Creating the technical design document for the proposed system modification.

D. Identifying process testing scenarios.

Answer: C

Question: 35

You are managing your project by means of a Standard Project Type approach. In which phase

do you plan to start configuring the Microsoft Dynamics application?


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A. Analysis

B. Design

C. Development

D. Deployment

Answer: B

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