certified trainer conference call march 15, 2006
TRANSCRIPT
Certified Trainer Conference Call
March 15, 2006
Introductions
Host Julie Elm – Customer and Partner and Program Manager ACS
Sage Staff Presenters & Attendees Leslie Burkes – Director of Training & Professional Services, Non-
Profit Solutions Mike Long – Mgr. Sage Learning Services Sage Abra HRMS Janet Moore – Manager, Sage Learning Services CRM Solutions Natalie Johnson- Manager, Sage Learning Services ACS Celina Oliver – Partner Programs Specialist Lisa Jordan – Partner Programs Specialist
Today’s Agenda:
Certified Trainer Renewal Process Certified Trainer Program Guidelines Program and Curriculum Update By Product
Sage Abra HRMS Sage MIP Fund Accounting Sage CRM SalesLogix Sage MAS 90 and MAS 200 Sage MAS 500 Sage BusinessWorks Sage PFW
Certified Trainer Renewals
CT renewal notices sent in early March Return by March 31, 2006 ensures continued CT
services Ability to order curriculum for the classes on which you are certified Ability to market your CT status Continued access to the CT Web Site and supporting class and
curriculum materials On-going communications directly to CT regarding services, class
set-up changes, news on data file and/or interim releases Discounted renewal price if ordered by March 31, 2006 CT Login and Password to change on April 1, 2006
Certified Trainer Program Guidelines
What constitutes a Sage Certified Class? Sage Certified Course Curriculum Sage Certified Trainer Training mirrors material
One-one-One customized training Content covered based upon customer’s needs Can be done using Sage Certified Course Curriculum Is not considered a Sage Certified Class Sage Certified Certificate of completion should not be provided Sign-in Sheets not necessary
Certified Trainer Program Guidelines
Guidelines for obtaining CT status on additional classes Step 1: Submit an Additional Trainer Certification Application
Step 2: Purchase trainer curriculum and pass (80% or higher) the current version product assessment Note: Trainer curriculum fee includes assessment
Important Final Step
Certified Trainer Program Guidelines
Step 3: Attend the product training class on which you plan to become certified and submit class certificate of completion to Sage Software Note: Step 3 must be completed on the most current version of the software or within the last twelve months.
Where “Product Training Class” is noted:• Applicants may complete this step at Sage Software, an ATC or by an
employee of your company who has been a Certified trainer for that class for at least six months and has submitted to Sage Software student evaluations that reflect an above average score of 4.0 or higher.
• Trainer eligibility must be confirmed by Sage Software in advance of taking the course.
IMPORTANT
Abra UpdateMike Long
Manager, Sage Learning Services
2006 Calendar Year Data• Updated to include:
• Accrued attendance plans,• Closed and processed ’05 payroll• Q1 payroll ready for closing
• Available on ATC/CT website
Additional CT Certifications still available for:• Abra Train/Recruiting Solution• Abra Benefits Admin/Integration/Toolkit• Contact Mike Long for information
Leslie Burkes Director of Training & Professional Services,
Non-Profit Solutions
Nonprofit Solutions
Sage Software University – target launch April 1st…no Fooling!
Single web site for all Sage customers and partners -- where they can view catalogs of classroom and online courses, create customized learning plans based on recommended course tracks, register for training, pay for training, track their progress, and launch self-paced courses.
Framed as a virtual university, our Sage Learning Services web site will host unique web pages for each business unit so customers and partners can easily find the courses related to their software. The site is being designed to easily enable students to find information on all types of training and easily check-out, receive confirmation notices and join information.
Nonprofit Solutions
Welcome new Manager, Bob Blake! He is your contact for Certified Trainer Program Questions
Reminder – special Webex session for NPS CT’s for a sneak peak of Sage Software University.
March 23 at 12:00pm CST
Don’t miss it – your ticket to finding out how to manage & post your classes!
Janet Moore Manager, Sage CRM Solutions
Sage CRM SalesLogix
Renewal notices sent 3/7/06 Questions
• Contact Stacey Wolfe @ 480-368-3854 or email [email protected]
Next Presentation Skills and SalesLogix Trainer Certification Classes June 13-14, 2006 in Scottsdale, AZ Required for all new certified trainers
Sage CRM
Sage CRM 5.8 End User training manual Available to Sage CRM certified partners Release date March 31, 2006 $55 per manual Order from Stacey Wolfe @ 480-368-3854
or email [email protected] Sage CRM Certified Trainer program roll out with version 6.0 – Fall
2006
Julie ElmCustomer and Partner Program Mgr, ACS
Sage MAS 90 and MAS 200 Update
Sage MAS 90 and 200 4.10 Curriculum rollout complete Changes to
classroom set-up guides, data sets announced via email with link to CT web site http://sagesoftware.com/education/CT/classsetup.cfm
Notices sent to all CT directly and ATC administrators
Check website for latest material/information prior to each class
Additional Updates
Sage BusinessWorks 6.0 Introduction to Crystal Reports for BusinessWorks
• Curriculum Available Mid-June• Communications will be sent on process for becoming Certified
Sage PFW 5.0 Student & Trainer curriculum auto-shipped in February 06
Sage MAS 500 Manufacturing
• Updated Student and Trainer Curriculum• Trainer Curriculum and Certification available June 06
New Class
Your Feedback
Your Feedback is important to us Two new forms available soon on CT Website Curriculum Enhancement Request Form
• Request for consideration any improvements to curriculum and content
Curriculum Issue Reporting Form• Report issues encountered or errors discovered in curriculum, classroom setup
guides, case studies, or PowerPoint
Complete the appropriate form and email to
Certified Trainer Contact List
[email protected] – central email box for all product lines Mike Long - Abra Suite
727-579-1111 ext 3380 [email protected]
Celina Oliver - Sage BusinessWorks, Sage MAS 90 and MAS 200, Sage MAS 500 and Sage PFW and Sage BatchMaster800-854-3425, ext 3821, [email protected]
Robert Blake - Sage MIP Fund Accounting – 888-825-5647 ext 6122, [email protected]
Janet Moore - Sage CRM Solutions480-368-3815, [email protected]
