certified - the kpi institute · today the global authority on key performance indicators research...
TRANSCRIPT
2018 EDITIONS 29 APRIL - 1 MAY 13 - 15 NOVEMBER
AU +61 3 9028 2223 | UAE +971 4 563 7316 | MY +60 3 2742 1357 | RO +40 3 6942 6935kpiinstituteorg
DUBAI UAE
Driving superior business performance by embracing benchmarking methodologies
Over the last years the team at The KPI Institute
Documented 8000+ KPIs from 16 functional areas and 25 industries Reviewed 1000+ performance reports from 125 countries Referenced 30000+ resources as part of the documentation process
Key business benefits
Reach performance improvement by receiving guidance and international benchmarking expertise Achieve excellence in your organizational processes by applying benchmarking best practices Attain superior results by managing performance gaps based on benchmarked data
CERTIFIEDBENCHMARKING PROFESSIONAL
Frameworkv 20 2017
BENCHMARKING
C-B
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 2
Course overview
Participantsrsquo profile Benefits
Learning objectives
The benchmarking methodological uniqueness is represented by the identification of those processes that lead to superior performance followed by the analysis of the best practices behind that success Benchmarking offers the opportunity to compare an organizationrsquos performance against industry competitors noting strengths weaknesses and different ways of executing projects As successful businesses constantly focus on improving the quality of their processes products and services benchmarking comes as one of the best approaches in achieving innovative ideas and superior procedures within the organization through finding and implementing best practices
Professionals interested in benchmarking practices
Topmiddlelower management professionals
Experts from both delivery and support functions
Persons interested in benchmarking practices data analysis and comparison as well as performance improvement Entrepreneurs analysts and professionals from different fields interested in acquiring the knowledge needed to understand benchmarking processes and methodologies
Executives operational managers and analysts professionals from topmiddlelower management regardless of their field of expertise will be able to improve organizational performance through internal benchmarking practices
Experts in finance accounting project management human resources sales marketing logistics quality control and improvement strategyplanning and operations will learn how their current processes and approaches regarding KPIs can be improved
Improve your organizational processes by applying benchmarking best practices
Link benchmarked data to your organizational strategy and performance objectives
Set up and apply a benchmarking plan in your own organization in order to increase competitiveness
Acquire strong competitive insights from benchmarking specialistsrsquo experience and best practices examples to suit your organizationrsquos reality
Associate benchmarking objectives with the organizational strategy
Design a benchmarking plan for your organization Understand the fundamentals of benchmarking methodologies Assess performance gaps according to benchmarked data Select the relevant benchmarks and establish a monitoring process
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 3
AgendaIntroduction to Benchmarking
Day 1
Day 2
Day 3
Data Collection amp Analysis
Value Generation
Benchmarking Overview KPIs and Performance Benchmarking
Types of Benchmarking
Data collection
Insight generation
Improvement process
Ethics in Benchmarking
Review amp Evaluation Test
Data analysisBenchmarking Methodologies
Benchmarking Methodologies
0900-1630 0900-1630 0900-1600
What is Benchmarking Definitions and terminology The advantages of Benchmarking Governance Six Sigma and process improvement
Aligning benchmarking to strategy Value added by KPIs
Formal vs Informal Benchmarking Performance Benchmarking Process Benchmarking Strategic Benchmarking Benchmarking approaches
Data validation with quality standards
International data reporting standards
Data collection process Data collection methods and tools Data adjustment
Formulate initiatives to close performance gaps
Initiatives formulation techniques Develop a portfolio of initiatives
Implementation road map Factors influencing the implementation
Change management Monitoring and reporting tools
Legal issues in Benchmarking Ethical issues in Benchmarking Data analysis techniques
Identification and analysis of performance gaps
Benchmarking stages APQC methodology Camp RC model TRADE methodology Motorola model Kaiser associates ATampT IBM methodology Xerox methodology TKIrsquos methodology Choosing the suitable methodology
Scoping Cost-benefit analysis Benchmarking team Benchmarking partners identification Process documentation Data collection plan
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 4
Learning experiencePre-course
Core course
After-course
Evaluation
This part of the learning experience is meant to ensure a smooth transition to the face to face training Participants are required to take the following steps
The ldquoCertified Benchmarking Professionalrdquo training provides an interactive practice-based learning environment in which participants focus on
The learning process is not finalized when the core-course ends Participants are required to take the following steps
Needs assessment ndash complete a questionnaire to determine a tailored and relevant learning experience Pre-course evaluation quiz ndash take a short quiz to establish the current level of knowledge Guidance and schedule ndash analyze a document presenting guidelines on how to maximize your learning experience Forum introduction ndash share an introduction message to present yourself to the other course participants Pre-requisite reading ndash go through a series of documents to better understand the core-course content
Analyzing how to ensure a successful benchmarking study by following a well-defined process selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps
Examining practical insights for developing a benchmarking plan along with aspects pertaining to the assessment of data collection and governance data analysis process and benchmarking best practices
Gaining both theoretical knowledge and practical skills in benchmarking research which will enable them to start a benchmarking implementation project in their own organization
Forum discussions ndash initiate a discussion and contribute in a discussion opened by another participant Action plan ndash create a plan for the actions and initiatives you intend to implement after the training course In-house presentation ndash create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course
Additional reading ndash go through a series of resources to expand your content related knowledge Learning journal ndash reflect upon your 3 stages learning experience and complete a journal
The certification process is finalized only when you complete all of the 3 stages of the learning experience Nonetheless you will receive a
Certificate of Attendance (hard copy) after participating at the 3 days of on-site training course Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam Certified Benchmarking Professional diploma (hard copy) after you have successfully completed all of the 3 stages of the learning experience
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5
Educational resources
Course materials
Videos
Webinars
Additional resources
Fact sheets Infographics
Benchmarking process architecture
Premium subscription on smartKPIscom
Couse slides Course notes Course quiz
11 Videos dedicated to Performance Management
Free access to all Performance Management webinars series from 2014 to 2016
Selected benchmarking articles
Advanced Data Adjustment Advanced Data Comparison Techniques Benchmarking Quotes Conjoint Analysis Data Collection Delphi Analysis Project Management Techniques
The Benchmarking Infographic The KPI Infographic
Graphic representation of the main benchmarking phases
Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6
Facilitator
Alina Miertoiu
Testimonials
Business Research AnalystThe KPI Institute
Alina Miertoiu is a Business Research Analyst at The KPI Institute a research institute specialized in business performance considered today the global authority on Key Performance Indicators research and education She is a Certified KPI Professional and her research activity in the Performance Management field has resulted in the documentation of +300 Key Performance Indicators examples
Moreover Alinarsquos activity in the field of Performance Management and Performance Improvement also consists of writing research based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance
As a research analyst one of Alinarsquos significant research programs focused on developing a benchmarking study in the utilities sector for four major utilities Water Gas Electricity Generation and Electricity Distribution which comprises worldwide data
As an educator Alina developed implemented and manages the tutoring program of The College of Political Administrative and Communication Sciences from Cluj-Napoca
Alina is currently enrolled as a PhD candidate at the Doctoral School of Public Administration Her academic qualifications are in the field of Administration and she has a bachelor in European Administration and a master degree in NGO Management completed by an international certification in Social Entrepreneurship issued by Erasmus+
ldquoThe training gave me the right understanding about the process starting with identification to alignment strategy and performance measurement which will really add value to the organizationrdquo
ldquoThank you very much for a productive and informative course The trainer was very organized and professional during the whole training I will not hesitate to recommend your services to anyone who needs your expertise Thank you very much and I am looking forward to work with you in the futurerdquo
ldquoWell organized The facilitator shared an excellent view on how to apply the performance theory in practical conceptsrdquo
ldquoThe course content was very valuable and excellent We can effectively use the information and methods provided in this course in our jobrdquo
Dhruv GoswamiApplied Corrossion Technology UAE
Abdul Salam EdavalathEngineer DEWA
Mariam Abdullah Al Darmaki AMMROC UAE
Zuhair SiddiquiTakreer - ADNOC UAE
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7
Fees and venue
Coursedate
13 - 15 November
29 April - 1 May
The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system
US $3000
US $3000
US $2900
US $2900
US $2700
US $2700
by 13 October
by 29 March
US $2500
US $2500
6 November
24 April
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
AccommodationVenue
The KPI Institute Marketplace
+971 4 563 7316 +971 5 5787 6427
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (Middle East Division Office The KPI Institute)Regalia Business Centre 1st floor Office 101 ndash Suite 11Baysquare Building 3 Business BayPOBOX 213297 Dubai UAET +971 4 563 7316M +971 557876427
Teodora GorskiteogorskikpiinstitutecomT +971 4 563 7316
Alexandru MunteanalexmunteankpiinstitutecomM +40 7 4706 0997
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than2weeksbeforeits start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606Melbourne Docklands VIC 3008 AU
T +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 2
Course overview
Participantsrsquo profile Benefits
Learning objectives
The benchmarking methodological uniqueness is represented by the identification of those processes that lead to superior performance followed by the analysis of the best practices behind that success Benchmarking offers the opportunity to compare an organizationrsquos performance against industry competitors noting strengths weaknesses and different ways of executing projects As successful businesses constantly focus on improving the quality of their processes products and services benchmarking comes as one of the best approaches in achieving innovative ideas and superior procedures within the organization through finding and implementing best practices
Professionals interested in benchmarking practices
Topmiddlelower management professionals
Experts from both delivery and support functions
Persons interested in benchmarking practices data analysis and comparison as well as performance improvement Entrepreneurs analysts and professionals from different fields interested in acquiring the knowledge needed to understand benchmarking processes and methodologies
Executives operational managers and analysts professionals from topmiddlelower management regardless of their field of expertise will be able to improve organizational performance through internal benchmarking practices
Experts in finance accounting project management human resources sales marketing logistics quality control and improvement strategyplanning and operations will learn how their current processes and approaches regarding KPIs can be improved
Improve your organizational processes by applying benchmarking best practices
Link benchmarked data to your organizational strategy and performance objectives
Set up and apply a benchmarking plan in your own organization in order to increase competitiveness
Acquire strong competitive insights from benchmarking specialistsrsquo experience and best practices examples to suit your organizationrsquos reality
Associate benchmarking objectives with the organizational strategy
Design a benchmarking plan for your organization Understand the fundamentals of benchmarking methodologies Assess performance gaps according to benchmarked data Select the relevant benchmarks and establish a monitoring process
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 3
AgendaIntroduction to Benchmarking
Day 1
Day 2
Day 3
Data Collection amp Analysis
Value Generation
Benchmarking Overview KPIs and Performance Benchmarking
Types of Benchmarking
Data collection
Insight generation
Improvement process
Ethics in Benchmarking
Review amp Evaluation Test
Data analysisBenchmarking Methodologies
Benchmarking Methodologies
0900-1630 0900-1630 0900-1600
What is Benchmarking Definitions and terminology The advantages of Benchmarking Governance Six Sigma and process improvement
Aligning benchmarking to strategy Value added by KPIs
Formal vs Informal Benchmarking Performance Benchmarking Process Benchmarking Strategic Benchmarking Benchmarking approaches
Data validation with quality standards
International data reporting standards
Data collection process Data collection methods and tools Data adjustment
Formulate initiatives to close performance gaps
Initiatives formulation techniques Develop a portfolio of initiatives
Implementation road map Factors influencing the implementation
Change management Monitoring and reporting tools
Legal issues in Benchmarking Ethical issues in Benchmarking Data analysis techniques
Identification and analysis of performance gaps
Benchmarking stages APQC methodology Camp RC model TRADE methodology Motorola model Kaiser associates ATampT IBM methodology Xerox methodology TKIrsquos methodology Choosing the suitable methodology
Scoping Cost-benefit analysis Benchmarking team Benchmarking partners identification Process documentation Data collection plan
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 4
Learning experiencePre-course
Core course
After-course
Evaluation
This part of the learning experience is meant to ensure a smooth transition to the face to face training Participants are required to take the following steps
The ldquoCertified Benchmarking Professionalrdquo training provides an interactive practice-based learning environment in which participants focus on
The learning process is not finalized when the core-course ends Participants are required to take the following steps
Needs assessment ndash complete a questionnaire to determine a tailored and relevant learning experience Pre-course evaluation quiz ndash take a short quiz to establish the current level of knowledge Guidance and schedule ndash analyze a document presenting guidelines on how to maximize your learning experience Forum introduction ndash share an introduction message to present yourself to the other course participants Pre-requisite reading ndash go through a series of documents to better understand the core-course content
Analyzing how to ensure a successful benchmarking study by following a well-defined process selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps
Examining practical insights for developing a benchmarking plan along with aspects pertaining to the assessment of data collection and governance data analysis process and benchmarking best practices
Gaining both theoretical knowledge and practical skills in benchmarking research which will enable them to start a benchmarking implementation project in their own organization
Forum discussions ndash initiate a discussion and contribute in a discussion opened by another participant Action plan ndash create a plan for the actions and initiatives you intend to implement after the training course In-house presentation ndash create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course
Additional reading ndash go through a series of resources to expand your content related knowledge Learning journal ndash reflect upon your 3 stages learning experience and complete a journal
The certification process is finalized only when you complete all of the 3 stages of the learning experience Nonetheless you will receive a
Certificate of Attendance (hard copy) after participating at the 3 days of on-site training course Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam Certified Benchmarking Professional diploma (hard copy) after you have successfully completed all of the 3 stages of the learning experience
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5
Educational resources
Course materials
Videos
Webinars
Additional resources
Fact sheets Infographics
Benchmarking process architecture
Premium subscription on smartKPIscom
Couse slides Course notes Course quiz
11 Videos dedicated to Performance Management
Free access to all Performance Management webinars series from 2014 to 2016
Selected benchmarking articles
Advanced Data Adjustment Advanced Data Comparison Techniques Benchmarking Quotes Conjoint Analysis Data Collection Delphi Analysis Project Management Techniques
The Benchmarking Infographic The KPI Infographic
Graphic representation of the main benchmarking phases
Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6
Facilitator
Alina Miertoiu
Testimonials
Business Research AnalystThe KPI Institute
Alina Miertoiu is a Business Research Analyst at The KPI Institute a research institute specialized in business performance considered today the global authority on Key Performance Indicators research and education She is a Certified KPI Professional and her research activity in the Performance Management field has resulted in the documentation of +300 Key Performance Indicators examples
Moreover Alinarsquos activity in the field of Performance Management and Performance Improvement also consists of writing research based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance
As a research analyst one of Alinarsquos significant research programs focused on developing a benchmarking study in the utilities sector for four major utilities Water Gas Electricity Generation and Electricity Distribution which comprises worldwide data
As an educator Alina developed implemented and manages the tutoring program of The College of Political Administrative and Communication Sciences from Cluj-Napoca
Alina is currently enrolled as a PhD candidate at the Doctoral School of Public Administration Her academic qualifications are in the field of Administration and she has a bachelor in European Administration and a master degree in NGO Management completed by an international certification in Social Entrepreneurship issued by Erasmus+
ldquoThe training gave me the right understanding about the process starting with identification to alignment strategy and performance measurement which will really add value to the organizationrdquo
ldquoThank you very much for a productive and informative course The trainer was very organized and professional during the whole training I will not hesitate to recommend your services to anyone who needs your expertise Thank you very much and I am looking forward to work with you in the futurerdquo
ldquoWell organized The facilitator shared an excellent view on how to apply the performance theory in practical conceptsrdquo
ldquoThe course content was very valuable and excellent We can effectively use the information and methods provided in this course in our jobrdquo
Dhruv GoswamiApplied Corrossion Technology UAE
Abdul Salam EdavalathEngineer DEWA
Mariam Abdullah Al Darmaki AMMROC UAE
Zuhair SiddiquiTakreer - ADNOC UAE
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7
Fees and venue
Coursedate
13 - 15 November
29 April - 1 May
The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system
US $3000
US $3000
US $2900
US $2900
US $2700
US $2700
by 13 October
by 29 March
US $2500
US $2500
6 November
24 April
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
AccommodationVenue
The KPI Institute Marketplace
+971 4 563 7316 +971 5 5787 6427
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (Middle East Division Office The KPI Institute)Regalia Business Centre 1st floor Office 101 ndash Suite 11Baysquare Building 3 Business BayPOBOX 213297 Dubai UAET +971 4 563 7316M +971 557876427
Teodora GorskiteogorskikpiinstitutecomT +971 4 563 7316
Alexandru MunteanalexmunteankpiinstitutecomM +40 7 4706 0997
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than2weeksbeforeits start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606Melbourne Docklands VIC 3008 AU
T +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 3
AgendaIntroduction to Benchmarking
Day 1
Day 2
Day 3
Data Collection amp Analysis
Value Generation
Benchmarking Overview KPIs and Performance Benchmarking
Types of Benchmarking
Data collection
Insight generation
Improvement process
Ethics in Benchmarking
Review amp Evaluation Test
Data analysisBenchmarking Methodologies
Benchmarking Methodologies
0900-1630 0900-1630 0900-1600
What is Benchmarking Definitions and terminology The advantages of Benchmarking Governance Six Sigma and process improvement
Aligning benchmarking to strategy Value added by KPIs
Formal vs Informal Benchmarking Performance Benchmarking Process Benchmarking Strategic Benchmarking Benchmarking approaches
Data validation with quality standards
International data reporting standards
Data collection process Data collection methods and tools Data adjustment
Formulate initiatives to close performance gaps
Initiatives formulation techniques Develop a portfolio of initiatives
Implementation road map Factors influencing the implementation
Change management Monitoring and reporting tools
Legal issues in Benchmarking Ethical issues in Benchmarking Data analysis techniques
Identification and analysis of performance gaps
Benchmarking stages APQC methodology Camp RC model TRADE methodology Motorola model Kaiser associates ATampT IBM methodology Xerox methodology TKIrsquos methodology Choosing the suitable methodology
Scoping Cost-benefit analysis Benchmarking team Benchmarking partners identification Process documentation Data collection plan
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 4
Learning experiencePre-course
Core course
After-course
Evaluation
This part of the learning experience is meant to ensure a smooth transition to the face to face training Participants are required to take the following steps
The ldquoCertified Benchmarking Professionalrdquo training provides an interactive practice-based learning environment in which participants focus on
The learning process is not finalized when the core-course ends Participants are required to take the following steps
Needs assessment ndash complete a questionnaire to determine a tailored and relevant learning experience Pre-course evaluation quiz ndash take a short quiz to establish the current level of knowledge Guidance and schedule ndash analyze a document presenting guidelines on how to maximize your learning experience Forum introduction ndash share an introduction message to present yourself to the other course participants Pre-requisite reading ndash go through a series of documents to better understand the core-course content
Analyzing how to ensure a successful benchmarking study by following a well-defined process selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps
Examining practical insights for developing a benchmarking plan along with aspects pertaining to the assessment of data collection and governance data analysis process and benchmarking best practices
Gaining both theoretical knowledge and practical skills in benchmarking research which will enable them to start a benchmarking implementation project in their own organization
Forum discussions ndash initiate a discussion and contribute in a discussion opened by another participant Action plan ndash create a plan for the actions and initiatives you intend to implement after the training course In-house presentation ndash create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course
Additional reading ndash go through a series of resources to expand your content related knowledge Learning journal ndash reflect upon your 3 stages learning experience and complete a journal
The certification process is finalized only when you complete all of the 3 stages of the learning experience Nonetheless you will receive a
Certificate of Attendance (hard copy) after participating at the 3 days of on-site training course Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam Certified Benchmarking Professional diploma (hard copy) after you have successfully completed all of the 3 stages of the learning experience
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5
Educational resources
Course materials
Videos
Webinars
Additional resources
Fact sheets Infographics
Benchmarking process architecture
Premium subscription on smartKPIscom
Couse slides Course notes Course quiz
11 Videos dedicated to Performance Management
Free access to all Performance Management webinars series from 2014 to 2016
Selected benchmarking articles
Advanced Data Adjustment Advanced Data Comparison Techniques Benchmarking Quotes Conjoint Analysis Data Collection Delphi Analysis Project Management Techniques
The Benchmarking Infographic The KPI Infographic
Graphic representation of the main benchmarking phases
Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6
Facilitator
Alina Miertoiu
Testimonials
Business Research AnalystThe KPI Institute
Alina Miertoiu is a Business Research Analyst at The KPI Institute a research institute specialized in business performance considered today the global authority on Key Performance Indicators research and education She is a Certified KPI Professional and her research activity in the Performance Management field has resulted in the documentation of +300 Key Performance Indicators examples
Moreover Alinarsquos activity in the field of Performance Management and Performance Improvement also consists of writing research based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance
As a research analyst one of Alinarsquos significant research programs focused on developing a benchmarking study in the utilities sector for four major utilities Water Gas Electricity Generation and Electricity Distribution which comprises worldwide data
As an educator Alina developed implemented and manages the tutoring program of The College of Political Administrative and Communication Sciences from Cluj-Napoca
Alina is currently enrolled as a PhD candidate at the Doctoral School of Public Administration Her academic qualifications are in the field of Administration and she has a bachelor in European Administration and a master degree in NGO Management completed by an international certification in Social Entrepreneurship issued by Erasmus+
ldquoThe training gave me the right understanding about the process starting with identification to alignment strategy and performance measurement which will really add value to the organizationrdquo
ldquoThank you very much for a productive and informative course The trainer was very organized and professional during the whole training I will not hesitate to recommend your services to anyone who needs your expertise Thank you very much and I am looking forward to work with you in the futurerdquo
ldquoWell organized The facilitator shared an excellent view on how to apply the performance theory in practical conceptsrdquo
ldquoThe course content was very valuable and excellent We can effectively use the information and methods provided in this course in our jobrdquo
Dhruv GoswamiApplied Corrossion Technology UAE
Abdul Salam EdavalathEngineer DEWA
Mariam Abdullah Al Darmaki AMMROC UAE
Zuhair SiddiquiTakreer - ADNOC UAE
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7
Fees and venue
Coursedate
13 - 15 November
29 April - 1 May
The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system
US $3000
US $3000
US $2900
US $2900
US $2700
US $2700
by 13 October
by 29 March
US $2500
US $2500
6 November
24 April
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
AccommodationVenue
The KPI Institute Marketplace
+971 4 563 7316 +971 5 5787 6427
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (Middle East Division Office The KPI Institute)Regalia Business Centre 1st floor Office 101 ndash Suite 11Baysquare Building 3 Business BayPOBOX 213297 Dubai UAET +971 4 563 7316M +971 557876427
Teodora GorskiteogorskikpiinstitutecomT +971 4 563 7316
Alexandru MunteanalexmunteankpiinstitutecomM +40 7 4706 0997
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than2weeksbeforeits start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606Melbourne Docklands VIC 3008 AU
T +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 4
Learning experiencePre-course
Core course
After-course
Evaluation
This part of the learning experience is meant to ensure a smooth transition to the face to face training Participants are required to take the following steps
The ldquoCertified Benchmarking Professionalrdquo training provides an interactive practice-based learning environment in which participants focus on
The learning process is not finalized when the core-course ends Participants are required to take the following steps
Needs assessment ndash complete a questionnaire to determine a tailored and relevant learning experience Pre-course evaluation quiz ndash take a short quiz to establish the current level of knowledge Guidance and schedule ndash analyze a document presenting guidelines on how to maximize your learning experience Forum introduction ndash share an introduction message to present yourself to the other course participants Pre-requisite reading ndash go through a series of documents to better understand the core-course content
Analyzing how to ensure a successful benchmarking study by following a well-defined process selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps
Examining practical insights for developing a benchmarking plan along with aspects pertaining to the assessment of data collection and governance data analysis process and benchmarking best practices
Gaining both theoretical knowledge and practical skills in benchmarking research which will enable them to start a benchmarking implementation project in their own organization
Forum discussions ndash initiate a discussion and contribute in a discussion opened by another participant Action plan ndash create a plan for the actions and initiatives you intend to implement after the training course In-house presentation ndash create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course
Additional reading ndash go through a series of resources to expand your content related knowledge Learning journal ndash reflect upon your 3 stages learning experience and complete a journal
The certification process is finalized only when you complete all of the 3 stages of the learning experience Nonetheless you will receive a
Certificate of Attendance (hard copy) after participating at the 3 days of on-site training course Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam Certified Benchmarking Professional diploma (hard copy) after you have successfully completed all of the 3 stages of the learning experience
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5
Educational resources
Course materials
Videos
Webinars
Additional resources
Fact sheets Infographics
Benchmarking process architecture
Premium subscription on smartKPIscom
Couse slides Course notes Course quiz
11 Videos dedicated to Performance Management
Free access to all Performance Management webinars series from 2014 to 2016
Selected benchmarking articles
Advanced Data Adjustment Advanced Data Comparison Techniques Benchmarking Quotes Conjoint Analysis Data Collection Delphi Analysis Project Management Techniques
The Benchmarking Infographic The KPI Infographic
Graphic representation of the main benchmarking phases
Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6
Facilitator
Alina Miertoiu
Testimonials
Business Research AnalystThe KPI Institute
Alina Miertoiu is a Business Research Analyst at The KPI Institute a research institute specialized in business performance considered today the global authority on Key Performance Indicators research and education She is a Certified KPI Professional and her research activity in the Performance Management field has resulted in the documentation of +300 Key Performance Indicators examples
Moreover Alinarsquos activity in the field of Performance Management and Performance Improvement also consists of writing research based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance
As a research analyst one of Alinarsquos significant research programs focused on developing a benchmarking study in the utilities sector for four major utilities Water Gas Electricity Generation and Electricity Distribution which comprises worldwide data
As an educator Alina developed implemented and manages the tutoring program of The College of Political Administrative and Communication Sciences from Cluj-Napoca
Alina is currently enrolled as a PhD candidate at the Doctoral School of Public Administration Her academic qualifications are in the field of Administration and she has a bachelor in European Administration and a master degree in NGO Management completed by an international certification in Social Entrepreneurship issued by Erasmus+
ldquoThe training gave me the right understanding about the process starting with identification to alignment strategy and performance measurement which will really add value to the organizationrdquo
ldquoThank you very much for a productive and informative course The trainer was very organized and professional during the whole training I will not hesitate to recommend your services to anyone who needs your expertise Thank you very much and I am looking forward to work with you in the futurerdquo
ldquoWell organized The facilitator shared an excellent view on how to apply the performance theory in practical conceptsrdquo
ldquoThe course content was very valuable and excellent We can effectively use the information and methods provided in this course in our jobrdquo
Dhruv GoswamiApplied Corrossion Technology UAE
Abdul Salam EdavalathEngineer DEWA
Mariam Abdullah Al Darmaki AMMROC UAE
Zuhair SiddiquiTakreer - ADNOC UAE
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7
Fees and venue
Coursedate
13 - 15 November
29 April - 1 May
The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system
US $3000
US $3000
US $2900
US $2900
US $2700
US $2700
by 13 October
by 29 March
US $2500
US $2500
6 November
24 April
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
AccommodationVenue
The KPI Institute Marketplace
+971 4 563 7316 +971 5 5787 6427
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (Middle East Division Office The KPI Institute)Regalia Business Centre 1st floor Office 101 ndash Suite 11Baysquare Building 3 Business BayPOBOX 213297 Dubai UAET +971 4 563 7316M +971 557876427
Teodora GorskiteogorskikpiinstitutecomT +971 4 563 7316
Alexandru MunteanalexmunteankpiinstitutecomM +40 7 4706 0997
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than2weeksbeforeits start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606Melbourne Docklands VIC 3008 AU
T +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5
Educational resources
Course materials
Videos
Webinars
Additional resources
Fact sheets Infographics
Benchmarking process architecture
Premium subscription on smartKPIscom
Couse slides Course notes Course quiz
11 Videos dedicated to Performance Management
Free access to all Performance Management webinars series from 2014 to 2016
Selected benchmarking articles
Advanced Data Adjustment Advanced Data Comparison Techniques Benchmarking Quotes Conjoint Analysis Data Collection Delphi Analysis Project Management Techniques
The Benchmarking Infographic The KPI Infographic
Graphic representation of the main benchmarking phases
Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6
Facilitator
Alina Miertoiu
Testimonials
Business Research AnalystThe KPI Institute
Alina Miertoiu is a Business Research Analyst at The KPI Institute a research institute specialized in business performance considered today the global authority on Key Performance Indicators research and education She is a Certified KPI Professional and her research activity in the Performance Management field has resulted in the documentation of +300 Key Performance Indicators examples
Moreover Alinarsquos activity in the field of Performance Management and Performance Improvement also consists of writing research based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance
As a research analyst one of Alinarsquos significant research programs focused on developing a benchmarking study in the utilities sector for four major utilities Water Gas Electricity Generation and Electricity Distribution which comprises worldwide data
As an educator Alina developed implemented and manages the tutoring program of The College of Political Administrative and Communication Sciences from Cluj-Napoca
Alina is currently enrolled as a PhD candidate at the Doctoral School of Public Administration Her academic qualifications are in the field of Administration and she has a bachelor in European Administration and a master degree in NGO Management completed by an international certification in Social Entrepreneurship issued by Erasmus+
ldquoThe training gave me the right understanding about the process starting with identification to alignment strategy and performance measurement which will really add value to the organizationrdquo
ldquoThank you very much for a productive and informative course The trainer was very organized and professional during the whole training I will not hesitate to recommend your services to anyone who needs your expertise Thank you very much and I am looking forward to work with you in the futurerdquo
ldquoWell organized The facilitator shared an excellent view on how to apply the performance theory in practical conceptsrdquo
ldquoThe course content was very valuable and excellent We can effectively use the information and methods provided in this course in our jobrdquo
Dhruv GoswamiApplied Corrossion Technology UAE
Abdul Salam EdavalathEngineer DEWA
Mariam Abdullah Al Darmaki AMMROC UAE
Zuhair SiddiquiTakreer - ADNOC UAE
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7
Fees and venue
Coursedate
13 - 15 November
29 April - 1 May
The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system
US $3000
US $3000
US $2900
US $2900
US $2700
US $2700
by 13 October
by 29 March
US $2500
US $2500
6 November
24 April
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
AccommodationVenue
The KPI Institute Marketplace
+971 4 563 7316 +971 5 5787 6427
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (Middle East Division Office The KPI Institute)Regalia Business Centre 1st floor Office 101 ndash Suite 11Baysquare Building 3 Business BayPOBOX 213297 Dubai UAET +971 4 563 7316M +971 557876427
Teodora GorskiteogorskikpiinstitutecomT +971 4 563 7316
Alexandru MunteanalexmunteankpiinstitutecomM +40 7 4706 0997
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than2weeksbeforeits start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606Melbourne Docklands VIC 3008 AU
T +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6
Facilitator
Alina Miertoiu
Testimonials
Business Research AnalystThe KPI Institute
Alina Miertoiu is a Business Research Analyst at The KPI Institute a research institute specialized in business performance considered today the global authority on Key Performance Indicators research and education She is a Certified KPI Professional and her research activity in the Performance Management field has resulted in the documentation of +300 Key Performance Indicators examples
Moreover Alinarsquos activity in the field of Performance Management and Performance Improvement also consists of writing research based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance
As a research analyst one of Alinarsquos significant research programs focused on developing a benchmarking study in the utilities sector for four major utilities Water Gas Electricity Generation and Electricity Distribution which comprises worldwide data
As an educator Alina developed implemented and manages the tutoring program of The College of Political Administrative and Communication Sciences from Cluj-Napoca
Alina is currently enrolled as a PhD candidate at the Doctoral School of Public Administration Her academic qualifications are in the field of Administration and she has a bachelor in European Administration and a master degree in NGO Management completed by an international certification in Social Entrepreneurship issued by Erasmus+
ldquoThe training gave me the right understanding about the process starting with identification to alignment strategy and performance measurement which will really add value to the organizationrdquo
ldquoThank you very much for a productive and informative course The trainer was very organized and professional during the whole training I will not hesitate to recommend your services to anyone who needs your expertise Thank you very much and I am looking forward to work with you in the futurerdquo
ldquoWell organized The facilitator shared an excellent view on how to apply the performance theory in practical conceptsrdquo
ldquoThe course content was very valuable and excellent We can effectively use the information and methods provided in this course in our jobrdquo
Dhruv GoswamiApplied Corrossion Technology UAE
Abdul Salam EdavalathEngineer DEWA
Mariam Abdullah Al Darmaki AMMROC UAE
Zuhair SiddiquiTakreer - ADNOC UAE
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7
Fees and venue
Coursedate
13 - 15 November
29 April - 1 May
The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system
US $3000
US $3000
US $2900
US $2900
US $2700
US $2700
by 13 October
by 29 March
US $2500
US $2500
6 November
24 April
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
AccommodationVenue
The KPI Institute Marketplace
+971 4 563 7316 +971 5 5787 6427
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (Middle East Division Office The KPI Institute)Regalia Business Centre 1st floor Office 101 ndash Suite 11Baysquare Building 3 Business BayPOBOX 213297 Dubai UAET +971 4 563 7316M +971 557876427
Teodora GorskiteogorskikpiinstitutecomT +971 4 563 7316
Alexandru MunteanalexmunteankpiinstitutecomM +40 7 4706 0997
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than2weeksbeforeits start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606Melbourne Docklands VIC 3008 AU
T +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7
Fees and venue
Coursedate
13 - 15 November
29 April - 1 May
The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system
US $3000
US $3000
US $2900
US $2900
US $2700
US $2700
by 13 October
by 29 March
US $2500
US $2500
6 November
24 April
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
AccommodationVenue
The KPI Institute Marketplace
+971 4 563 7316 +971 5 5787 6427
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (Middle East Division Office The KPI Institute)Regalia Business Centre 1st floor Office 101 ndash Suite 11Baysquare Building 3 Business BayPOBOX 213297 Dubai UAET +971 4 563 7316M +971 557876427
Teodora GorskiteogorskikpiinstitutecomT +971 4 563 7316
Alexandru MunteanalexmunteankpiinstitutecomM +40 7 4706 0997
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than2weeksbeforeits start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606Melbourne Docklands VIC 3008 AU
T +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Certified Benchmarking Professional Dubai
wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (Middle East Division Office The KPI Institute)Regalia Business Centre 1st floor Office 101 ndash Suite 11Baysquare Building 3 Business BayPOBOX 213297 Dubai UAET +971 4 563 7316M +971 557876427
Teodora GorskiteogorskikpiinstitutecomT +971 4 563 7316
Alexandru MunteanalexmunteankpiinstitutecomM +40 7 4706 0997
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than2weeksbeforeits start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606Melbourne Docklands VIC 3008 AU
T +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606Melbourne Docklands VIC 3008 AU
T +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg