certified courses 2017
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Certified Courses 2017 • Global
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Certification ProgramsFor more than 12 years, The KPI Institute has been making a difference in developing best practices in performance management field and sustaining the rapid growth of hundreds of institutional and corporate clients. Today, The KPI Institute’s advisory team continues this mission in offering customized services to meet every company’s performance management goals.
The course will help improve the business planning process and long-term organizational performance,
through the use of strategic planning tools that will ultimately lead to smarter and quicker strategic
decisions.
This program is meant to improve the practical skills in working with KPIs and developing instruments
like scorecards and dashboards. Participants will acquire a sound framework to measure KPIs, starting
from the moment they are selected, until results are collected in performance reports.
This course offers insights and best practices for improving performance in different scenarios,
from data analysis and reporting, decision making and initiative management, to building a
performance culture.
Attendees will gain exposure to best practices and key concepts and will learn how to establish and
use criteria for performance evaluations, from implementation to improvement and maintenance of
the company’s employee performance management system.
The two-day interactive program will help you understand personal performance, by explaining the
benefits and clarifying the process of measuring it. It focuses on identifying ways to boost your
performance outside working hours.
CERTIFIED STRATEGY AND BUSINESS PLANNING PROFESSIONAL
CERTIFIED KPI PROFESSIONAL AND PRACTITIONER
CERTIFIED PERFORMANCE MANAGEMENT PROFESSIONAL
CERTIFIED EMPLOYEE PERFORMANCE MANAGEMENT PROFESSIONAL
CERTIFIED PERSONAL PERFORMANCE PROFESSIONAL
Certified Courses 2017 • Global
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An exclusive framework that provides insights on effective visual communication, through a rigorous
approach to creating visual representations of vast information, techniques of standardization and
tailored data visualization tools.
CERTIFIED DATA VISUALIZATION PROFESSIONAL
Attendants will understand through practical learning how to effectively collect, analyze and interpret
data by enabling managers/ analysts to draw insights from both quantitative and qualitative data,
based on historical statistics and trend analysis.
CERTIFIED DATA ANALYSIS PROFESSIONAL
Benchmarking methodological uniqueness is represented by the identification and analysis of the
processes that lead to a superior performance of a company, offering the opportunity to compare an
organization’s performance against industry competitors.
CERTIFIED BENCHMARKING PROFESSIONAL
Participants’ skills in managing supplier performance and developing a strategic approach to
procurement will be developed by enabling the identification of performance gaps and implementing
action agreements with suppliers.
CERTIFIED SUPPLIER PERFORMANCE PROFESSIONAL
Participants will not only understand the importance and implementation phases for the Customer
Service Excellence standards, but they will be given the necessary tools to implement it internally
and measure its impact externally.
CERTIFIED CUSTOMER SERVICE PERFORMANCE PROFESSIONAL
This course provides an interactive practice-based learning environment, focusing on best practices
for developing and maintaining an innovation-oriented organizational culture within organizations.
CERTIFIED INNOVATION PERFORMANCE PROFESSIONAL
The course focuses on delivering all the information needed to fully comprehend the value of the
Balanced Scorecard, as well as on developing the necessary skills for a successful implementation.
CERTIFIED BALANCED SCORECARD MANAGEMENT SYSTEM PROFESSIONAL
Certified Courses 2017 • Global
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DUBAI, UAE
DOHA, QATAR
KPI Masterclass
KPI Masterclass
KPI Masterclass
26-27 March
”The KPI Institute’s course provided seamless information and
best practices needed to understand the KPIs performance
management architecture, their challenges and process order.”
Samer Itani, Audit Specialist, Dubai Electricity and Water Authority (DEWA), Dubai
2-3 April
9-10 April
Certified KPI Professional and Practitioner
Certified KPI Professional and Practitioner
5-9 March
13-19 March
Certified KPI Professional and Practitioner
19-23 February 7-11 May
Certified KPI Professional
5-7 March
Certified KPI Professional
19-21 February 7-9 May
Certified KPI Practitioner
22-23 February
Certified KPI Practitioner
8-9 March
10-11 May
Certified Strategy and Business Planning Professional
12-14 March
Certified Performance Management Professional
14-16 February 14-16 May
Certified Employee Performance Management Professional
26-28 February
Certified Data Analysis Professional
11-13 April
Certified Data Visualization Professional
16-18 April
Certified Balanced Scorecard Management System Professional
26-28 March
Certified Supplier Performance Professional 19-21 March
Certified Customer Service Perfomance Professional
19-21 March
Certified Personal Performance Professional
25-27 April
Certified Performance Audit Professional
2-4 April
Living Business Models with Dynamic Simulation
12-13 February
ABU DHABI, UAE
MUSCAT, OMAN
MANAMA, BAHRAIN
AMMAN, JORDAN
Scheduled CoursesMiddle East Region
Certified Courses 2017 • Global
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Scheduled CoursesAustralasia & South East Asia Region
BANGKOK, THAILAND MELBOURNE, AUSTRALIA
SINGAPORE
SYDNEY, AUSTRALIA
BRUNEI
HO CHI MINH, VIETNAM
HONG KONG
JAKARTA, INDONESIA
KUALA LUMPUR, MALAYSIA
KPI Masterclass
Managing and Improving Employee Performance
KPI Essential
KPI Essential
KPI Essential
12 - 13 June
20 February
15 June
24 April
4 April
Certified KPI Professional and Practitioner
24 - 28 July
Certified KPI Professional
Certified KPI Professional
Certified KPI Professional
Certified KPI Professional
20 - 22 March
9 - 11 March
8 - 10 May
20 - 22 November
8 - 10 May
Certified Performance Management Professional
15 - 17 March
Certified Employee Performance Management Professional
15 - 17 May
Certified Data Analysis Professional
22 - 24 March
Certified Balanced Scorecard Management System Professional
15 - 17 May
Certified Supplier Performance Professional
22 - 24 May
Certified Performance Audit Professional
30 April - 2 May
Living Business Models with Dynamic Simulation
15 - 16 February
“Easy to understand and relevant to my daily work. The samples
and approaches are adaptable. I do believe that the experience of
attending this training has benefited me in a long run.”
Fahizal Hamidi Abu Bakar, Deputy Manager, KWSP, Kuala Lumpur
“I would highly recommend The KPI Institute`s courses as they
cover all the important aspects of KPIs which can be applied into
the business world.”
Dk Siti Bazilah Pg Hj Zahari, Manager Trainee, Autoriti Monetari Brunei Darussalam (AMBD), Brunei
“Great! So glad I found it. Gave me everything I need to do my job
properly and with confidence.”
Leonne Jones, Senior Project Officer, Queensland College of Teachers, Brisbane
Certified Courses 2017 • Global
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Scheduled CoursesOther Regions
ABUJA, NIGERIA TOKYO, JAPAN
TORONTO, CANADABARCELONA, SPAIN
CAIRO, EGYPT
CAPE TOWN, SOUTH AFRICA
LAGOS, NIGERIA
MUMBAI, INDIA
SANTIAGO, CHILE
LONDON, UNITED KINGDOM
WASHINGTON D.C., USA
Certified KPI Professional Certified KPI Professional
Certified KPI Professional Certified KPI Professional
Certified KPI Professional
Certified KPI Professional
Certified KPI Professional
Certified KPI Professional
Certified KPI Professional
Certified KPI Professional
10 - 12 April 13 - 15 November
6 - 8 November 26 - 28 June 3 - 5 April
7 - 9 May
30 October - 1 November
17 - 19 April
23 - 25 October
25 - 27 September
10 - 12 July
Certified Performance Audit Professional
5 - 7 July
Certified Performance Audit Professional
21 - 23 June
“One of the best training programs I have ever attended! It’s an
advanced training program where I have learned how to use
KPIs, Balanced Scorecard and all other related performance
measurement tools in the context of Performance Improvement.”
Amira El-Deeb, Assistant Director of Career Development Department, The American University in Cairo (AUC), Cairo
“The course exposed me to realize that everything we do is
measurable and that measuring what people do in the workplace
is fundamental to making businesses successful.”
Onuorah Nkem Michael, Client Solution Professional, IBM West Africa, Lagos
“The course showed very clearly the path to plan a performance
improvement project for any organization. I wish all the success to
The KPI Institute.”
Kirihetti Liyanage Don Mervyn Anthony Halpe, Deputy General Manager, Ceylon Electricity Board, Vienna
“Very interested and pleased with the course. I would recommend
to senior colleagues.”
Will Barr, BI Manager, GLL, London
HEADQUARTERS
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SE ASIA DIVISION
KUALA LUMPUR OFFICE
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