certificate iv in local government - welcome |...

Department of Training and Workforce Development

Western Australia

RPL Assessment Tool Kit

LGA40104

Certificate IV in Local Government

First published 2010

ISBN 978-1-74205-576-3

© Department of Training and Workforce Development

All rights reserved.

Western Australian Department of Training and Workforce Development materials, regardless of format, are protected by copyright law.

Permission, however, is granted to trainers, Assessors, and Registered Training Organisations to use, reproduce and adapt the material (third party material excluded) for their Recognition of Prior Learning (RPL) assessment activities.

This permission is subject to the inclusion of an acknowledgement of the source. Permission does not extend to the making of copies for hire or sale to third parties, and provided it is not used for commercial use or sale. Reproduction for purposes other than those indicated above requires the prior written permission of the Western Australian Department of Training and Workforce Development.

Published by and available from

WestOne Services

1 Prospect Place WEST PERTH WA 6005 Tel: (08) 9229 5200 Fax: (08) 9227 8393 Email: [email protected]

Website: www.westone.wa.gov.au

Acknowledgements

This work has been produced with the assistance of funding provided by the Council of Australian Governments (COAG) National Reform Initiative (NRI).

This resource contains units of competencies, performance criteria and elements from the LGA04 Local Government Training Package – LGA40104 Certificate IV in Local Government, © Commonwealth of Australia, used under the AEShareNet-FfE licence.

Disclaimer

Whilst every effort has been made to ensure the accuracy of the information contained in this RPL Assessment Tool Kit, no guarantee can be given that all errors and omissions have been excluded. No responsibility for loss occasioned to any person acting or refraining from action as a result of the material in this RPL Assessment Tool Kit can be accepted by the Western Australian Department of Training and Workforce Development.

LGA40104 Certificate IV in Local Government RPL Assessment Tool Kit

of 220 © Department of Training and Workforce Development 2010 Version 1, May 2010

Contents Recognition of Prior Learning (RPL) Assessment Tool Kit 7

Overview of the Recognition Process 9

PART 1 11

Section 1 – Assessor’s Information 11

Introduction 13

Explanation of RPL documents 14

Section 2 – List of competencies in this RPL Assessment Tool Kit 15

Qualification Rules 17

List of competencies in this RPL Assessment Tool Kit 19

Units of competency covered in this RPL Assessment Tool Kit 19

Section 3 – Interview Question Bank and Recording Sheets 21

Cluster 1 – Local Government Induction 23

Cluster 2 – Working with council 33

Cluster 3 – Contract Management 39

Cluster 4 – Leadership and development 45

Section 4 – Practical Tasks and Observation Recording Sheets 51

Practical tasks 53

Cluster 1 – Local government induction 57

Task 1 – Planning and prioritising work 57

Instructions for the candidate 57

Demonstration/Observation Checklist 59

Instructions for the Assessor 59

Task 2 – New employee induction 63




Task 3 – Work procedures 69


Demonstration/observation checklist 71



Task 4 – Compliance with legislation procedure 75




Task 5 – Development of a new council policy 81


© Department of Training and Workforce Development 2010 of 220 Version 1, May 2010




Cluster 3 – Contract management 87

Task 6 – Register and evaluation 87




Task 7 – Report 93




Task 8 – Letters 99




Task 9 – Contract 105




Task 10 – Logbook 111




Cluster 4 – Leadership and organisational performance 117

Task 11 – Implementing change 117




PART 2

Section 5 – Candidate’s Information and Self-Evaluation Forms 123

What is Recognition of Prior Learning (RPL)? 125

How to prepare for your RPL assessment 126

The four steps in the RPL assessment process 128

Candidate’s Information Form 131

Candidate’s Employment History Form 133

Candidate’s Self-Evaluation Form 135



Candidate Self-Evaluation 136

Cluster 1 – Local Government Induction 136




Cluster 3 – Contract management 145


Cluster 4 – Leadership and organisational performance 153

Section 6 – Third Party Report and Supporting Documentation 159

Supporting Documentation 163

Third Party Report 161

Assessor’s Evidence Summary Sheet 163

Section 7 – Mapping of Assessment Tools 167

Mapping document for Cluster 1 169

Evidence Matrix 171


Evidence Matrix 189


Evidence Matrix 199


Evidence Matrix 211



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Recognition of Prior Learning (RPL) Assessment Tool Kit

LGA40104 – Certificate IV in Local Government This RPL Assessment Tool Kit has been developed by the Western Australian Department of

Training and Workforce Development, in consultation with industry, as a resource to assist RPL

Assessors by providing a set of quality assessment tools which can be used to conduct whole of

qualification RPL. This kit also contains information which can be provided to the candidate.

This kit should be customised to suit the needs of the candidate, employer/industry or Assessor

and should reflect the purpose for which it is being used.

It is recommended that prior to using this kit for the first time, and after any

modifications or contextualisation, this assessment kit be validated by the user to ensure

it meets the required Australian Qualification Training Framework Standards (AQTF),

relevant Training Package requirements and Registered Training Organisation (RTO)

policies.

A task-based model for RPL

A process for RPL has been developed that promotes holistic, task-based assessment, and

which focuses on relating assessment activities to actual job tasks. The intention of this model is

to streamline and simplify recognition processes for prospective candidates. This RPL

Assessment Tool Kit has been developed to support this task-based model.

The focus of the new streamlined holistic assessment process is to focus on demonstrated skills

and knowledge and is not reliant on documentary evidence as the main source of evidence.



Overview of the Recognition Process

Gap Training (if required)

Candidate Enquiry

Candidate Information Form

Demonstration/ Observation of Practical Tasks

Interview and Questioning

Candidate Self-Evaluation

Issue Qualification –

Statement of Attainment

By RTO

Supporting Evidence/Third Party

Report (if required)

STEP 1

STEP 2

STEP 3

STEP 4

If not ready for RPL, the candidate is to be provided with training

options.

LGA40104 Certificate IV in Local Government Section 1 – Assessor’s Information


PART 1

Section 1

Assessor’s Information

It is important that you complete both Steps 2 (Interview/Questioning) and 3 (Practical

Tasks) when completing RPL Assessment using this kit.

The RPL process is a streamlined process which does not rely solely on documentary

evidence. It uses a combination of questioning, practical assessment and supporting evidence

to provide evidence of the candidate’s competence.



Introduction

Welcome to the LGA40104 – Certificate IV in Local Government.

This RPL Assessment Tool Kit contains 12 units of competency.

It is simply set out, with a covering comprehensive list of instructions at the front of each

document, as well as covering instructions for each step of the process, as found in the notes

for the Assessor, and notes for the candidate.

Included in this kit are the following documents:

Explanation of RPL documents

Information for Assessors

Qualification Rules and list of units of competency contained in this kit

Units of competency separated into skill sets/clusters for assessment

Tool Kits for each skill set/cluster, in order:

► Interview Question Bank and Record of Interview Sheets

► Demonstration/observation Tasks and Recording Documents

Candidate’s Information

► Candidate’s Self-Evaluation Form (incorporating Third Party Verification)

Mapping documents for all the units of competency included in this kit.



Explanation of RPL documents

a) Interview Question Bank and Recording Sheets (Section 3): The interview question

bank is the second stage of the process, in which the Assessor and the candidate confirm

the knowledge by discussing a series of questions. Each of these questions includes a

series of Key Points, which may assist the Assessor in guiding the discussions.

b) Practical Tasks and Observation Recording Sheets (Section 4): These tools are

designed to guide the Assessor and candidate through a workplace observation, proving

the candidate’s ability to conduct the specific tasks and skills required for recognition of

competence in the particular area.

c) Candidate’s Information and Self-Evaluation Forms (Section 5): This document is for

the candidate to assess their suitability for RPL process, by asking them to consider each

of the points and assessing their ability against the task. It has been broken into smaller

skill groups, clustering like activities together to enable ease of completion. It is then

reinforced by the candidate’s supervisor’s comments, both against tasks and as a

summary for each group. This serves as third party validation of the candidate’s claims.

d) Third Party Report and Supporting Documentation (if applicable) (Section 6):

The third party verification report is provided for referees, for example the supervisor, to

confirm the candidate’s skills and experience in the qualification/occupation. This is

particularly useful in addressing employability skill requirements. It is important to note

that third party reports are not always available and it is recommended that Assessors use

their professional judgement to determine if this is a requirement.

e) Mapping Document (Section 7): This tool demonstrates how each of the documents

reflects the units of competency in the particular cluster.

LGA40104 Certificate IV in Local Government Section 2 – List of competencies in this RPL Assessment Tool Kit


Section 2

List of competencies in this

RPL Assessment Tool Kit



Qualification Rules

LGA40104 Certificate IV in Local Government

The following information has been extracted from LGA04 Local Government Training Package

published by Australian Training Products Ltd, August 2004.

The Certificate IV in Local Government reflects the role of employees in Local Government who

perform a broad range of skilled applications including the requirement to evaluate and analyse

current practices, develop new criteria and procedures for performing current practices and

provide some leadership and guidance to others in the application and planning of the skills.

Requirements

Successful completion of a total of 12 units of competency made up of:

a minimum of four common pool units

eight units from any section of the Local Government Training Package and/or any other

endorsed Training Package at Certificate IV level.

Note:

The candidate will need to successfully complete all four unit clusters contained within this tool

kit to attain the LGA40104 Certificate IV in Local Government.



List of competencies in this RPL Assessment Tool Kit

This section identifies the common pool units and specialist planning units required for this

qualification.

As a result of consultation with industry representatives, these units have been grouped into

clusters that represent the way work is undertaken in the local government field.

Units of competency covered in this RPL Assessment Tool Kit

Note: All clusters need to be completed to qualify for this award.

Cluster 1 – Local government induction

Unit Code Unit Title Common/specialist/

elective

LGACORE102B Follow defined OHS policies and procedures Common

LGACORE103B Provide service to local government customers Elective

LGACORE105B Work with others in local government Common

LGACORE104B Work effectively in local government Common

Cluster 2 – Working within council


elective

LGACOM603B Develop, implement and review policies and

procedures Common

LGAGOVA410B Monitor council procedures to ensure compliance with

relevant legislation

Common

LGACORE501B Provide quality and timely advice to council Common

Cluster 3 – Contract management


elective

LGACOM402A Arrange contracts Specialist

PSPPROC410A Administer contracts Specialist

BSBWRT401A Write complex documents Imported Elective

Cluster 4 – Leadership and development


elective

LGACOMP026A Provide team leadership Common

LGACORE602B Promote and facilitate organisational performance Common

LGA40104 Certificate IV in Local Government Section 3 – Interview Question Bank and Recording Sheets


Section 3

Interview Question Bank and

Recording Sheets

This section contains questions the Assessor may ask the candidate while documenting

their conversation during the RPL interview.

Assessor’s Instructions

It is not intended that every question for each competency be asked or discussed during the

conversation. Only questions related to those competencies that the initial documentary review

has failed to fully address are required.

Each question provides key points to look for in the candidate’s responses. You may wish to

use these key points to formulate questions of your own, contextualise, or rephrase the

suggested questions to suit the candidate’s particular work situation.

On the Recording Sheets, place a tick next to each key point as it is addressed by the candidate

during the conversation. By doing this, you are recording what you have heard the candidate

say during the interview.

Use the Assessor’s Comments section next to each question to provide further details about the

context of the discussion or other key points and examples the candidate has discussed that

may be relevant in confirming competence.

It is important to remember that the notes taken during the questioning interview are important

evidence and should be retained as part of the candidate’s assessment records.

LGA40104 Certificate IV in Local Government Section 3 – Interview Question Bank and Recording Sheets



LG

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and

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Sh

eets

Clu

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1 –

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ent

Ind

uct

ion

Ass

esso

r’s

Inst

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s

The

inte

rvie

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low

the

cand

idat

e to

con

firm

thei

r kn

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dge

as id

entif

ied

by th

eir

Sel

f-E

valu

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ains

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ts o

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pete

ncy.

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ay u

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terv

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at th

e ca

ndid

ate

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esse

s th

e ke

y po

ints

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tifie

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The

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as a

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nly,

and

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Ass

esso

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enc

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ged

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them

whe

re n

eces

sary

to s

atis

fy d

epth

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e an

d sk

ills.

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at th

e in

terv

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be

cond

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the

wor

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ce, a

llow

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the

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e ac

cess

to d

ocum

ents

, equ

ipm

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t the

ir

stat

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ts.

Rec

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of

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w

Can

did

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Ass

esso

r’s

nam

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Ho

w/w

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inte

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w c

on

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Inte

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nly

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TO

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rem

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N

ame:

__

____

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____

____

____

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ame:

__

____

____

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____

____

____

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201

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ind

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ion

Can

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its

of

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pet

enc

y LG

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S p

olic

ies

and

proc

edur

es

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CO

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103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

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Un

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of

com

pet

enc

y LG

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ork

effe

ctiv

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B W

ork

with

oth

ers

in lo

cal g

ove

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ent

Qu

esti

on

s re

lati

ng

to

Clu

ster

1

Yes

N

o

Ass

esso

r’s

com

men

ts

1.

Whe

re d

oes

loca

l gov

ernm

ent s

it in

the

str

uctu

re o

f gov

ernm

ent i

n A

ustr

alia

? K

ey P

oin

ts:

Com

mon

wea

lth; s

tate

; loc

al.

2.

Wha

t are

som

e of

the

mai

n re

spon

sibi

litie

s of

loca

l gov

ernm

ents

and

the

serv

ices

they

pr

ovid

e?

Key

Po

ints

: M

aint

ain

roa

ds, r

ubb

ish

colle

ctio

n, m

aint

ain

par

ks, c

ontr

ol b

uild

ing

and

deve

lop

men

t, co

ntro

l hea

lth, a

nim

al c

ontr

ol,

libra

ries

, rec

reat

ion

faci

litie

s.

3.

Wha

t doc

umen

ts a

ssis

t you

to u

nder

stan

d th

e ro

le a

nd fu

nctio

ns o

f you

r lo

cal g

over

nmen

t an

d yo

ur p

erso

nal r

espo

nsib

ilitie

s an

d du

ties

with

in it

? K

ey P

oin

ts:

Str

ateg

ic p

lan;

ann

ual

bus

ines

s pl

an; p

olic

ies

and

proc

edu

res;

org

anis

atio

nal

cha

rt;

posi

tion

des

crip

tion;

cod

e of

con

duc

t.

4.

If yo

u ar

e gi

ven

a ta

sk th

at fa

lls o

utsi

de o

f you

r re

spon

sibi

litie

s, w

hat d

o yo

u do

? K

ey P

oin

ts:

Rel

evan

t pro

ced

ures

/pro

toco

ls.

5.

Wha

t are

cou

ncill

ors

(ele

cted

mem

bers

) an

d ho

w a

re th

ey a

ppoi

nted

? K

ey P

oin

ts:

Rep

rese

ntat

ives

of c

omm

uni

ty, e

lect

ed

by r

ate

paye

rs, w

ard

stru

ctur

e.

6.

Wha

t is

the

role

of c

ounc

illor

s (e

lect

ed m

embe

rs)

Key

Po

ints

: P

rovi

de

lea

ders

hip

to th

e co

mm

unity

, pro

vide

res

ourc

es (

bud

get)

, pro

vid

e st

rate

gic

and

po

licy

dire

ctio

n, m

ake

deci

sion

s.

7.

Whe

re w

ill y

ou fi

nd th

e ru

les

that

gov

ern

your

rel

atio

nsh

ip w

ith c

ounc

il/co

unci

llors

? G

ive

an e

xam

ple

of a

rul

e th

at g

over

ns y

our

rela

tions

hip

Key

Po

ints

: C

ode

of c

ond

uct,

pol

icie

s an

d p

roce

dur

es.

8.

How

is y

our

loca

l gov

ernm

ent s

truc

ture

d?

Key

Po

ints

: C

ounc

il, C

EO

, div

isio

ns (

exec

ma

nage

rs o

r di

rect

ors)

, bus

ines

s un

its (

man

ager

s).

LG

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y 2

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ent

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uct

ion

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ate’

s n

ame

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its

of

com

pet

enc

y LG

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S p

olic

ies

and

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es

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rovi

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ervi

ce to

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l gov

ernm

ent

cus

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ers

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of

com

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y LG

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on

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to

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ster

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Yes

N

o

Ass

esso

r’s

com

men

ts

9.

Wha

t inf

orm

atio

n ca

n yo

u ob

tain

abo

ut y

our

loca

l dis

tric

t and

whe

re w

ould

you

find

it?

Key

Po

ints

: A

BS

sta

tistic

s, c

ounc

il w

ebsi

te,

loca

l pla

nni

ng s

trat

egy,

com

mu

nity

dir

ecto

ry.

10.

How

is w

orkp

lace

saf

ety

man

aged

and

pro

mot

ed in

you

r lo

cal g

over

nmen

t?

Key

Po

ints

: O

HS

com

mitt

ee,

safe

ty r

eps,

OH

S n

otic

e b

oard

s, to

olbo

x m

eet

ings

.

11.

Wha

t doc

umen

ts p

rovi

de y

ou w

ith in

form

atio

n ab

out w

orkp

lace

saf

ety

and

your

re

spon

sibi

litie

s fo

r sa

fety

as

an e

mpl

oyee

and

whe

re w

ill y

ou fi

nd th

em?

Key

Po

ints

: O

HS

pol

icie

s, W

orks

afe

guid

elin

es, J

SA

s, M

SD

S, O

HS

not

iceb

oar

d, O

SH

Act

&

regu

latio

ns.

12.

Wha

t are

the

haza

rds

in y

our

wor

k ar

ea a

nd h

ow d

o yo

u pr

otec

t you

rsel

f and

you

r co

lleag

ues

from

thos

e ha

zard

s?

Key

Po

ints

: Id

entif

y th

ree

typ

es h

aza

rd –

hie

rarc

hy o

f con

trol

s.

13.

If yo

u id

entif

y a

haza

rd, w

hat a

ctio

n sh

ould

you

take

? K

ey P

oin

ts:

Wor

kpla

ce p

roce

dure

s fo

r ha

zard

rep

ortin

g, r

ectif

y ha

zard

.

14.

Exp

lain

wha

t you

wou

ld d

o to

res

pond

to a

che

mic

al s

pill

in y

our

wor

kpla

ce?

Key

Po

ints

: W

orkp

lace

pro

cedu

res.

15.

How

can

you

con

trib

ute

to p

rom

otin

g sa

fety

in y

our

wor

kpla

ce?

Key

Po

ints

: S

afet

y re

p, r

aise

issu

es, r

epor

t ha

zard

s.

16.

Wha

t pol

icie

s an

d pr

oced

ures

mus

t you

adh

ere

to w

hen

perf

orm

ing

your

wor

k?

Key

Po

ints

: O

HS

, E

EO

, Fit

for

Wor

k.

17.

Wha

t saf

ety

sign

s an

d sy

mbo

ls a

re in

you

r w

orkp

lace

and

wha

t do

they

mea

n?

Key

Po

ints

: C

andi

date

to p

rovi

de e

xam

ples

– e

xits

, fire

app

lianc

es, f

irst a

id, P

PE

.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

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esti

on

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k an

d R

eco

rdin

g S

hee

ts

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epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent

Pag

e 26

of 2

20

Ver

sion

1, M

ay

201

0

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Qu

esti

on

s re

lati

ng

to

Clu

ster

1

Yes

N

o

Ass

esso

r’s

com

men

ts

18.

Whe

re w

ill y

ou fi

nd th

e in

stru

ctio

ns fo

r sa

fe h

andl

ing

and

use

of a

haz

ardo

us s

ubst

ance

? K

ey P

oin

ts:

MS

DS

, pro

duct

labe

l, po

ison

s in

form

atio

n lin

e.

19.

Whe

n as

ked

to c

ompl

ete

a ne

w a

nd u

nfam

iliar

task

, wha

t doc

umen

t sho

uld

you

refe

r to

th

at w

ill a

dvis

e yo

u ho

w to

com

plet

e th

at ta

sk s

afel

y an

d ef

ficie

ntly

? K

ey P

oin

ts:

JSA

s.

20.

Wha

t sor

ts o

f rec

ords

mus

t you

mak

e or

use

in y

our

job?

K

ey P

oin

ts:

May

incl

ude,

pho

tos,

rep

orts

, pla

ns, e

mai

ls, m

eetin

g m

inut

es.

21.

Whe

re a

nd h

ow a

re r

ecor

ds k

ept i

n yo

ur lo

cal g

over

nmen

t?

Key

Po

ints

: H

ard

copy

file

s, e

lect

roni

c re

cord

s m

ana

gem

ent

sys

tem

.

22.

Wha

t are

the

cons

eque

nces

of n

ot m

aint

aini

ng p

rope

r re

cord

s?

Key

Po

ints

: P

erso

nal

liab

ility

, in

effic

ienc

y, lo

st c

orpo

rate

kno

wle

dge

, was

ted

time.

23.

How

do

you

mai

ntai

n co

nfid

entia

lity?

K

ey P

oin

ts:

Obs

erve

pol

icie

s an

d pr

oced

ure

s.

24.

Wha

t are

the

pote

ntia

l con

sequ

ence

s of

not

mai

ntai

ning

con

fiden

tialit

y?

Key

Po

ints

: Li

tigat

ion,

bad

pub

licity

, per

son

al li

abi

lity.

25.

Exp

lain

one

rul

e in

you

r lo

cal g

over

nmen

t’s e

mpl

oyee

cod

e of

con

duct

and

pro

vide

an

exam

ple

of h

ow y

ou e

nsur

e yo

ur b

ehav

iour

com

plie

s.

Key

Po

ints

: C

and

idat

e to

exp

lain

.

26.

Pro

vide

som

e ex

ampl

es o

f bul

lyin

g be

havi

our

and

the

effe

cts

that

it c

an c

reat

e K

ey P

oin

ts:

Initi

atio

ns, a

ggr

ess

ion,

unr

easo

nab

le d

ead

line

s, ta

unts

, ill

heal

th, l

ow m

oral

e, lo

ss o

f pr

oduc

tivity

, mis

take

s.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

P

age

27 o

f 220

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Qu

esti

on

s re

lati

ng

to

Clu

ster

1

Yes

N

o

Ass

esso

r’s

com

men

ts

27.

If yo

u ha

ve a

grie

vanc

e at

wor

k, w

here

can

you

obt

ain

advi

ce to

hel

p yo

u re

solv

e yo

ur

grie

vanc

e?

Key

Po

ints

: G

rieva

nce

proc

edu

re, e

qui

ty o

ffice

r ne

twor

k, H

R a

dvis

or, e

mp

loye

e as

sist

ance

pr

ogra

m.

28.

On

wha

t gro

unds

is it

ille

gal t

o di

scrim

inat

e ag

ains

t a p

erso

n?

Key

Po

ints

: R

ace,

sex

, mar

ital s

tatu

s, p

reg

nanc

y, fa

mily

sta

tus,

rel

igio

n, a

ge, d

isab

ility

, sex

ualit

y.

29.

Wha

t doe

s w

orkp

lace

har

assm

ent m

ean

and

how

do

you

ensu

re th

at y

our

beha

viou

r co

mpl

ies

with

legi

slat

ion?

K

ey P

oin

ts:

Con

tinue

d an

d d

elib

erat

ely

unf

air,

unj

ust o

r ab

usiv

e tr

eatm

en

t of

an

indi

vidu

al a

t wor

k by

one

or

mor

e c

o-w

orke

rs, s

uper

viso

rs, m

an

ager

s or

cus

tom

ers.

It c

an b

e s

exua

l, ra

cial

, rel

igio

us

etc

base

d. W

orkp

lace

pol

icy,

Act

s an

d le

gis

latio

n.

30.

Wha

t do

you

do to

ens

ure

you

unde

rsta

nd w

hat n

eeds

to b

e do

ne w

hen

com

men

cing

a

task

? K

ey P

oin

ts:

Que

stio

n, s

umm

aris

e, r

efer

JS

As,

ref

er p

roce

dure

s m

anu

al.

31.

How

do

you

mon

itor

your

wor

kloa

d an

d en

sure

that

you

are

abl

e to

mee

t exp

ecta

tions

? K

ey P

oin

ts:

Wor

k pl

ans

, prio

ritis

atio

n, s

ched

ulin

g, jo

b sh

eets

.

32.

Wha

t are

som

e of

the

fact

ors

that

can

affe

ct y

our

abili

ty to

com

plet

e a

task

? E

xpla

in th

e m

easu

res

you

take

to c

ontr

ol th

eir

impa

ct

Key

Po

ints

: W

eath

er, t

ime,

kno

wle

dge

/ski

lls,

cost

s, p

erso

nnel

ava

ilabl

e, e

quip

men

t.

33.

How

is y

our

wor

k pe

rfor

man

ce a

sses

sed?

Who

ass

esse

s yo

ur w

ork

and

how

do

you

ensu

re it

com

plie

s w

ith w

orkp

lace

sta

ndar

ds?

Key

Po

ints

: P

erfo

rman

ce r

evie

ws,

KP

Is, a

gree

d g

oals

, ben

chm

arks

.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent

Pag

e 28

of 2

20

Ver

sion

1, M

ay

201

0

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Qu

esti

on

s re

lati

ng

to

Clu

ster

1

Yes

N

o

Ass

esso

r’s

com

men

ts

34.

Des

crib

e ho

w y

ou w

ould

typi

cally

res

olve

pro

blem

s w

ith c

olle

ague

s an

d if

you

cann

ot

reso

lve

a pr

oble

m a

lone

, who

wou

ld y

ou g

ain

assi

stan

ce fr

om?

Key

Po

ints

: G

rieva

nce

proc

edu

re.

35.

How

do

you

seek

ass

ista

nce

at w

ork?

Who

do

you

norm

ally

app

roac

h an

d ho

w d

o yo

u as

k fo

r th

eir

assi

stan

ce?

Key

Po

ints

: P

roce

dur

es m

anua

l, co

llea

gues

, sup

ervi

sor.

36.

Who

are

you

r cu

stom

ers

and

how

do

you

com

mun

icat

e w

ith th

em?

Key

Po

ints

: E

xter

nal a

nd in

tern

al, f

ace

to fa

ce, p

hone

, em

ail,

lette

r, n

otic

es, a

dver

ts, n

ewsl

ette

rs.

37.

How

do

you

ensu

re th

at y

ou u

nder

stan

d th

e ne

eds

of y

our

cust

omer

? K

ey P

oin

ts:

List

enin

g, q

uest

ioni

ng, s

um

mar

isin

g.

38.

Wha

t are

som

e of

the

barr

iers

to c

omm

unic

atin

g w

ith y

our

cust

omer

s an

d ho

w d

o yo

u ov

erco

me

them

? K

ey P

oin

ts:

Lang

uage

, jar

go

n, a

cron

yms.

39.

Giv

e an

exa

mpl

e of

two

diffe

rent

wor

kpla

ce r

elat

ions

hips

and

how

you

adj

ust y

our

com

mun

icat

ion

styl

e ap

prop

riate

to e

ach

rela

tions

hip.

K

ey P

oin

ts:

May

incl

ude

colle

ague

, sup

ervi

sor,

sub

ord

inat

e, e

xter

nal c

usto

mer

s.

40.

How

do

you

assi

st c

olle

ague

s to

wor

k ef

fect

ivel

y?

Key

Po

ints

: C

oach

ing,

co-

oper

atio

n, c

omm

unic

atin

g.

41.

Whe

n w

ould

you

coa

ch a

noth

er c

olle

ague

and

how

wou

ld y

ou g

o ab

out i

t?

Key

Po

ints

: N

ew to

job/

task

, whe

n as

ked

for

help

, coa

chin

g c

ontin

uu

m, t

each

ing/

gui

din

g.

42.

Exp

lain

how

you

r te

am r

esol

ves

wor

k re

late

d pr

oble

ms.

K

ey P

oin

ts:

Tea

m m

eetin

gs,

co-o

pera

tion.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

P

age

29 o

f 220

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Qu

esti

on

s re

lati

ng

to

Clu

ster

1

Yes

N

o

Ass

esso

r’s

com

men

ts

43.

How

do

you

ensu

re p

ublic

saf

ety

whe

n ca

rryi

ng o

ut y

our

job?

K

ey P

oin

ts:

JSA

s, p

roce

dure

s, r

isk

asse

ssm

ent

.

44.

Wha

t typ

es o

f dis

abili

ty d

o yo

u ne

ed to

con

side

r w

hen

prov

idin

g a

serv

ice?

K

ey P

oin

ts:

Phy

sica

l, m

ent

al, s

enso

ry.

45.

How

are

peo

ple

with

dis

abili

ties

take

n in

to a

ccou

nt w

hen

doin

g yo

ur jo

b?

Key

Po

ints

: D

AIP

.

46.

How

doe

s yo

ur lo

cal g

over

nmen

t dea

l with

com

plai

nts?

K

ey P

oin

ts:

Com

plai

nts

proc

edur

e.

47.

Wha

t ass

ista

nce

can

your

dep

artm

ent

offe

r cu

stom

ers

(inte

rnal

and

ext

erna

l)?

Key

Po

ints

: C

and

idat

e to

exp

lain

fro

m o

wn

wor

k ar

ea.

48.

Wha

t cos

ts a

re in

volv

ed in

pro

vidi

ng th

at s

ervi

ce?

Key

Po

ints

: S

ched

ule

of fe

es a

nd c

harg

es.

49.

How

do

you

ensu

re th

e in

form

atio

n yo

u gi

ve to

cus

tom

ers

is a

ccur

ate

and

timel

y?

Key

Po

ints

: V

erify

writ

ten

sour

ces.

50.

How

do

you

obta

in c

usto

mer

feed

back

? K

ey P

oin

ts:

Sug

ges

tion

boxe

s, c

ompl

aint

s, fe

edba

ck fo

rms,

firs

t han

d.

51.

Wha

t do

you

do w

ith th

e cu

stom

er fe

edba

ck y

ou r

ecei

ve?

Key

Po

ints

: C

ompl

aint

s pr

oced

ure,

sel

f-re

flect

ion.

52.

Wha

t app

roac

h do

you

use

with

diff

icul

t cus

tom

ers?

K

ey P

oin

ts:

Pro

ced

ures

/gui

del

ines

, em

path

y, ID

pro

ble

m.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent

Pag

e 30

of 2

20

Ver

sion

1, M

ay

201

0

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Qu

esti

on

s re

lati

ng

to

Clu

ster

1

Yes

N

o

Ass

esso

r’s

com

men

ts

53.

Wha

t are

Cou

ncil’

s pr

oced

ures

for

deal

ing

with

diff

icul

t cus

tom

ers?

K

ey P

oin

ts:

Can

did

ate

to e

xpla

in.

54.

Wha

t doe

s ‘s

usta

inab

le e

nerg

y pr

actic

e’ m

ean

to y

ou a

nd h

ow d

oes

the

way

you

wor

k co

ntrib

ute

to th

is?

Key

Po

ints

: R

enew

able

res

our

ces,

env

iron

me

ntal

impa

cts.

55.

How

can

you

con

trib

ute

to e

nviro

nmen

tal s

usta

inab

ility

in y

our

wor

kpla

ce?

Key

Po

ints

: W

ork

prac

tices

, m

ater

ials

.

56.

Wha

t sor

ts o

f env

ironm

enta

l ris

ks c

ould

be

crea

ted

in y

our

wor

kpla

ce?

Key

Po

ints

: C

onta

min

atio

n/d

egra

datio

n/ha

bita

t los

s –

wat

er, a

ir, la

nd.

57.

How

are

thos

e en

viro

nmen

tal r

isks

man

aged

in y

our

wor

kpla

ce?

Key

Po

ints

: W

orkp

lace

pro

cedu

res,

wor

k pr

actic

es, f

acili

ties.

58.

Wha

t tra

inin

g ac

tiviti

es h

ave

you

part

icip

ate

d in

ove

r th

e la

st 1

2 m

onth

s an

d ho

w h

ave

they

con

trib

uted

to y

our

perf

orm

ance

in y

our

job

role

? K

ey P

oin

ts:

Can

did

ate

to p

rovi

de e

xam

ple.

59.

Des

crib

e a

rece

nt c

hang

e in

you

r w

orkp

lace

and

how

that

has

impa

cted

upo

n ho

w y

ou

perf

orm

you

r jo

b K

ey P

oin

ts:

Can

did

ate

to p

rovi

de e

xam

ple.

60.

Wha

t are

the

way

s th

at y

ou c

an m

ake

sugg

estio

ns fo

r im

prov

emen

ts in

you

r w

orkp

lace

? K

ey P

oint

s: S

ugg

estio

n b

ox, r

aise

issu

es a

t tea

m m

eetin

gs,

talk

to y

our

supe

rvis

or, w

rite

a re

port

w

ith r

ecom

men

datio

ns.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

P

age

31 o

f 220

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Ad

dit

ion

al n

ote

s fr

om

co

nve

rsat

ion

Ass

esso

r’s

sig

nat

ure

Ou

tco

me

(Ple

ase

circ

le)

S

(Sat

isfa

ctor

y)

NY

S

(Not

Yet

Sat

isfa

ctor

y)

Ass

esso

r’s

nam

e

Dat

e

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent

Pag

e 32

of 2

20

Ver

sion

1, M

ay

201

0

Pag

e in

tent

iona

lly b

lank

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

P

age

33 o

f 220

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Inte

rvie

w Q

ues

tio

n B

ank

and

Rec

ord

ing

Sh

eets

Clu

ster

2 –

Wo

rkin

g w

ith

co

un

cil

Ass

esso

r’s

Inst

ruct

ion

s

The

inte

rvie

w s

houl

d al

low

the

cand

idat

e to

con

firm

thei

r kn

owle

dge

as id

entif

ied

by th

eir

Sel

f-E

valu

atio

n ag

ains

t rel

evan

t uni

ts o

f com

pete

ncy.

The

Ass

esso

r m

ay u

se t

hese

que

stio

ns to

gui

de th

e in

terv

iew

, ens

urin

g th

at th

e ca

ndid

ate

addr

esse

s th

e ke

y po

ints

iden

tifie

d fo

r ea

ch q

uest

ion.

The

se k

ey p

oint

s ex

ist

as a

gui

de o

nly,

and

the

Ass

esso

r is

enc

oura

ged

to e

xpan

d on

them

whe

re n

eces

sary

to s

atis

fy d

epth

of u

nde

rpin

ning

know

ledg

e an

d sk

ills.

It is

rec

omm

ende

d th

at th

e in

terv

iew

be

cond

ucte

d in

the

wor

kpla

ce, a

llow

ing

the

cand

idat

e ac

cess

to d

ocum

ents

, equ

ipm

ent e

tc t

o su

ppor

t the

ir

stat

emen

ts.

Rec

ord

of

inte

rvie

w

Can

did

ate’

s n

ame

Ass

esso

r’s

nam

e

Ho

w/w

her

e w

as t

he

inte

rvie

w c

on

du

cted

?

Inte

rvie

w o

nly

At

an R

TO

’s p

rem

ises

N

ame:

__

____

____

____

____

____

____

____

____

__

In t

he

wo

rkp

lace

N

ame:

__

____

____

____

____

____

____

____

____

__

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent

Pag

e 34

of 2

20

Ver

sion

1, M

ay

201

0

Clu

ster

2 –

Wo

rkin

g w

ith

co

un

cil

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AG

OV

A41

0B

Mon

itor

cou

nci

l pro

cedu

res

to e

nsur

e co

mp

lianc

e w

ith r

ele

vant

leg

isla

tion

LG

AC

OM

603B

Dev

elop

, im

plem

ent a

nd

revi

ew

po

licie

s an

d pr

oce

dure

s LG

AC

OR

E50

1B

Pro

vide

qua

lity

and

timel

y a

dvic

e to

cou

ncil

Qu

esti

on

s re

lati

ng

to

Clu

ster

2

Yes

N

o

Ass

esso

r’s

com

men

ts

61.

Why

is it

impo

rtan

t to

docu

men

t cou

ncil

proc

edur

es?

Key

Po

ints

: C

ompl

ianc

e w

ith le

gisl

ativ

e re

qui

rem

ent

s, c

ode

of c

ond

uct,

stan

dar

dise

wor

k pr

actic

es.

62.

Wha

t is

the

proc

ess

you

use

to e

nsur

e co

unci

l pro

cedu

res

refle

ct c

hang

es in

legi

slat

ion?

K

ey P

oin

ts:

Con

tact

with

leg

al d

ept

, use

of d

ocu

men

t con

trol

, ma

nage

r re

view

and

app

rova

l.

63.

Wha

t do

you

do to

sta

y ab

reas

t of c

hang

es to

legi

slat

ion?

K

ey P

oin

ts:

Atte

nd b

rief

ings

, upd

ates

or

sem

inar

s, le

gisl

atio

n b

ulle

tins,

con

tact

with

leg

al d

ept

.

64.

How

do

you

ensu

re s

taff

are

kept

info

rmed

abo

ut r

elev

ant l

egis

latio

n?

Key

Po

ints

: S

taff

trai

ning

/bri

efin

gs, i

nter

nal

com

mun

icat

ion

tech

niq

ues

suc

h as

em

ail a

nd

new

slet

ters

.

65.

Whe

re c

an y

ou fi

nd in

form

atio

n re

latin

g to

legi

slat

ive

chan

ges?

K

ey P

oin

ts:

Sta

te la

w p

ublis

her

, gov

ern

men

t ga

zette

, min

iste

rial w

ebsi

tes,

gov

ern

men

t de

part

men

t w

ebsi

tes.

66.

Wha

t is

the

proc

ess

for

rect

ifyin

g a

brea

ch o

f leg

isla

tion?

K

ey P

oin

ts:

Can

did

ate

to p

rovi

de a

n ex

am

ple

ide

ntify

ing

a br

each

, wha

t the

ir in

volv

em

ent

was

in

ide

ntify

ing

the

brea

ch, a

nd h

ow

it w

as r

esol

ved.

67.

How

do

you

ensu

re th

at th

e kn

owle

dge

base

with

in th

e or

gani

satio

n is

mai

ntai

ned

in r

elat

ion

to s

igni

fican

t leg

isla

tion?

K

ey P

oin

ts:

Suc

cess

ion

plan

ning

, do

cum

ent

man

agem

ent

syst

em, l

egal

con

tact

s.

68.

Wha

t gov

ernm

ent p

olic

ies

and

prog

ram

s im

pact

on

your

wor

k ar

ea a

nd h

ow?

Key

Po

ints

: C

and

idat

e to

de

scrib

e.

69.

How

do

you

ensu

re c

ompl

ianc

e w

ith a

ll w

ork

proc

edur

es?

Key

Po

ints

: U

se o

f che

cklis

ts, m

anag

er r

evie

w, a

uditi

ng

proc

esse

s.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

P

age

35 o

f 220

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

2 –

Wo

rkin

g w

ith

co

un

cil

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AG

OV

A41

0B

Mon

itor

cou

nci

l pro

cedu

res

to e

nsur

e co

mp

lianc

e w

ith r

ele

vant

leg

isla

tion

LG

AC

OM

603B

Dev

elop

, im

plem

ent a

nd

revi

ew

po

licie

s an

d pr

oce

dure

s LG

AC

OR

E50

1B

Pro

vide

qua

lity

and

timel

y a

dvic

e to

cou

ncil

Qu

esti

on

s re

lati

ng

to

Clu

ster

2

Yes

N

o

Ass

esso

r’s

com

men

ts

70.

Wha

t pro

cess

do

you

use

to id

entif

y re

quire

d ch

ange

s to

pro

cedu

res?

K

ey P

oin

ts:

Can

did

ate

to p

rovi

de a

n ov

ervi

ew

of t

he p

roce

ss u

sed.

71.

Wha

t is

the

appr

oval

pro

cess

for

the

upda

ting

of p

roce

dure

s, a

nd h

ow a

re u

pdat

es

com

mun

icat

ed to

sta

ff?

Key

Po

ints

: C

and

idat

e to

de

scrib

e a

ppro

val a

nd c

om

mu

nica

tion

proc

ess,

com

mun

icat

ion

sho

uld

incl

ude

st

aff b

riefin

gs, i

nter

nal e

mai

l, m

eet

ings

etc

.

72.

Wha

t is

the

proc

ess

for

chec

king

whe

ther

all

legi

slat

ive

requ

irem

ents

hav

e be

en

impl

emen

ted?

K

ey P

oin

ts:

Inte

rnal

aud

its, c

heck

lists

, ext

erna

l aud

it ce

rtifi

catio

n.

73.

How

do

you

dete

rmin

e w

heth

er th

ere

is a

nee

d fo

r a

polic

y or

pro

cedu

re in

you

r w

ork

area

? K

ey P

oin

ts:

Com

plex

ity o

f are

a, r

egu

lato

ry r

equ

irem

ent

s, n

umbe

r of

sta

ff af

fect

ed.

74.

How

do

you

iden

tify

the

obje

ctiv

es o

f a p

olic

y or

pro

cedu

re?

Key

Po

ints

: N

eed

for

reg

ulat

ory

com

plia

nce

, im

prov

ed in

tern

al c

ont

rols

.

75.

Wha

t is

the

proc

ess

used

to k

eep

polic

ies

and

proc

edur

es u

p to

dat

e?

Key

Po

ints

: R

egu

lar

revi

ews,

kno

wle

dge

of c

han

ges

to le

gisl

atio

n, d

ocu

men

t con

trol

.

76.

Wha

t con

sulta

tion

proc

ess

do y

ou u

se to

pro

vide

key

sta

keho

lder

s w

ith p

olic

y de

velo

pmen

t in

form

atio

n?

Key

Po

ints

: C

and

idat

e to

pro

vide

det

ails

of s

take

hold

er g

roup

s af

fect

ed,

and

the

cons

ulta

tion

proc

ess

used

for

each

gro

up.

77.

Wha

t pro

cess

do

you

use

to d

raft

and

issu

e ne

w p

olic

ies

and

proc

edur

es?

Key

Po

ints

: K

now

led

ge o

f co

unci

l req

uire

men

ts,

orga

nis

atio

nal o

bjec

tives

, re

leva

nt le

gisl

atio

n, m

anag

er

revi

ew, s

take

hol

der

con

sulta

tion.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent

Pag

e 36

of 2

20

Ver

sion

1, M

ay

201

0

Clu

ster

2 –

Wo

rkin

g w

ith

co

un

cil

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AG

OV

A41

0B

Mon

itor

cou

nci

l pro

cedu

res

to e

nsur

e co

mp

lianc

e w

ith r

ele

vant

leg

isla

tion

LG

AC

OM

603B

Dev

elop

, im

plem

ent a

nd

revi

ew

po

licie

s an

d pr

oce

dure

s LG

AC

OR

E50

1B

Pro

vide

qua

lity

and

timel

y a

dvic

e to

cou

ncil

Qu

esti

on

s re

lati

ng

to

Clu

ster

2

Yes

N

o

Ass

esso

r’s

com

men

ts

78.

Why

is it

impo

rtan

t to

incl

ude

info

rmat

ion

gath

ered

from

the

cons

ulta

tion

proc

ess

in a

ny

polic

ies

or p

roce

dure

s dr

afte

d?

Key

Po

ints

: S

take

hol

der

buy

-in,

incr

eas

ed li

kelih

ood

of c

om

plia

nce.

79.

Wha

t are

som

e of

the

chal

leng

es w

ith im

plem

entin

g ne

w p

olic

ies

and

proc

edur

es?

Key

Po

ints

: In

tegr

atio

n w

ith e

xist

ing

pol

icie

s an

d pr

oce

dure

s, c

hang

e m

an

age

men

t, co

mm

uni

catio

n to

em

ploy

ees.

80.

Wha

t are

som

e w

ays

of in

form

ing

empl

oyee

s of

the

requ

irem

ents

of n

ew p

olic

ies

and

proc

edur

es?

Key

Po

ints

: C

and

idat

e to

pro

vide

exa

mpl

es o

f edu

catio

n a

nd tr

ain

ing

tech

niqu

es.

81.

How

do

you

know

whe

ther

a p

olic

y or

pro

cedu

re is

mee

ting

its o

bjec

tives

? K

ey P

oin

ts:

Fee

dba

ck o

btai

ned

, pos

t-im

ple

me

ntat

ion

audi

t res

ults

.

82.

Wha

t are

som

e w

ays

of r

ecei

ving

fee

dbac

k on

the

outc

omes

of p

olic

y/pr

oced

ure

impl

emen

tatio

n?

Key

Po

ints

: M

eetin

gs w

ith e

mp

loye

es, s

urve

ys, q

uest

ionn

aire

s, a

udi

ts.

83.

How

do

you

iden

tify

and

rect

ify p

robl

ems

with

pol

icie

s an

d pr

oced

ures

? K

ey P

oin

ts:

Can

did

ate

to p

rovi

de a

n ex

am

ple

of a

pro

ble

m,

how

they

iden

tifie

d it,

and

wh

at th

ey d

id to

re

ctify

it (

eg m

odify

the

proc

edu

re to

ad

dres

s th

e is

sue)

.

84.

Wha

t are

som

e em

ergi

ng s

ocia

l, ec

onom

ic, c

ultu

ral o

r te

chno

logi

cal t

rend

s th

at a

ffect

you

r w

ork

area

and

how

do

you

antic

ipat

e ad

dres

sing

them

? K

ey P

oin

ts:

Can

did

ate

to d

esc

ribe

exa

mpl

es.

85.

Wha

t com

mun

ity a

nd g

over

nmen

t org

anis

atio

ns a

nd in

tern

al s

taff

do y

ou li

aise

with

in o

rder

to

gain

up-

to d

ate-

info

rmat

ion

abou

t leg

isla

tive

and

polic

y ch

ange

s or

cha

nges

in s

ocia

l tre

nds?

K

ey P

oin

ts:

Can

did

ate

to p

rovi

de e

xam

ples

.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

P

age

37 o

f 220

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

2 –

Wo

rkin

g w

ith

co

un

cil

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AG

OV

A41

0B

Mon

itor

cou

nci

l pro

cedu

res

to e

nsur

e co

mp

lianc

e w

ith r

ele

vant

leg

isla

tion

LG

AC

OM

603B

Dev

elop

, im

plem

ent a

nd

revi

ew

po

licie

s an

d pr

oce

dure

s LG

AC

OR

E50

1B

Pro

vide

qua

lity

and

timel

y a

dvic

e to

cou

ncil

Qu

esti

on

s re

lati

ng

to

Clu

ster

2

Yes

N

o

Ass

esso

r’s

com

men

ts

86.

Wha

t iss

ues

do y

ou c

onsu

lt w

ith th

e co

mm

unity

ove

r an

d w

hat c

onsu

ltatio

n m

etho

ds d

o yo

u us

e?

Key

Po

ints

: P

ublic

mee

tings

, wor

ksho

ps, s

urve

ys, c

hare

ttes.

87.

How

do

you

com

mun

icat

e w

ith C

ounc

il to

pro

vide

Cou

ncil

with

adv

ice

on le

gisl

ativ

e re

spon

sibi

litie

s an

d ob

ligat

ions

? K

ey P

oin

ts:

Cou

ncil

agen

da r

epor

ts, m

emo

s.

88.

Des

crib

e an

exa

mpl

e of

res

earc

h th

at y

ou h

ave

unde

rtak

en. W

hat w

ere

the

findi

ngs

and

how

di

d yo

u co

mm

unic

ate

that

to C

ounc

il?

Key

Po

ints

: C

and

idat

e to

de

scrib

e.

89.

How

do

you

ensu

re th

at th

e se

rvic

es a

nd p

rogr

ams

prov

ided

by

Cou

ncil

mee

t com

mun

ity

need

s?

Key

Po

ints

: C

usto

mer

sur

veys

, co

mpl

aint

s re

ceiv

ed, s

ugge

stio

n bo

x.

90.

Des

crib

e a

prop

osal

that

that

was

sub

mitt

ed to

Cou

ncil

for

appr

oval

. Wha

t wer

e th

e op

tions

co

nsid

ered

and

whi

ch o

ptio

n w

as r

ecom

men

ded

and

why

? K

ey P

oin

ts:

Can

did

ate

to d

esc

ribe.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent

Pag

e 38

of 2

20

Ver

sion

1, M

ay

201

0

Clu

ster

2 –

Wo

rkin

g w

ith

co

un

cil

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AG

OV

A41

0B

Mon

itor

cou

nci

l pro

cedu

res

to e

nsur

e co

mp

lianc

e w

ith r

ele

vant

leg

isla

tion

LG

AC

OM

603B

Dev

elop

, im

plem

ent a

nd

revi

ew

po

licie

s an

d pr

oce

dure

s LG

AC

OR

E50

1B

Pro

vide

qua

lity

and

timel

y a

dvic

e to

cou

ncil

Ad

dit

ion

al n

ote

s fr

om

co

nve

rsat

ion

Ass

esso

r’s

sig

nat

ure

Ou

tco

me

(Ple

ase

circ

le)

S

(Sat

isfa

ctor

y)

NY

S

(Not

Yet

Sat

isfa

ctor

y)

Ass

esso

r’s

nam

e

Dat

e

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

P

age

39 o

f 220

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Inte

rvie

w Q

ues

tio

n B

ank

and

Rec

ord

ing

Sh

eets

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Ass

esso

r’s

Inst

ruct

ion

s

The

inte

rvie

w s

houl

d al

low

the

cand

idat

e to

con

firm

thei

r kn

owle

dge

as id

entif

ied

by th

eir

Sel

f-E

valu

atio

n ag

ains

t rel

evan

t uni

ts o

f com

pete

ncy.

The

Ass

esso

r m

ay u

se t

hese

que

stio

ns to

gui

de th

e in

terv

iew

, ens

urin

g th

at th

e ca

ndid

ate

addr

esse

s th

e ke

y po

ints

iden

tifie

d fo

r ea

ch q

uest

ion.

The

se k

ey p

oint

s ex

ist

as a

gui

de o

nly,

and

the

Ass

esso

r is

enc

oura

ged

to e

xpan

d on

them

whe

re n

eces

sary

to s

atis

fy d

epth

of u

nde

rpin

ning

know

ledg

e an

d sk

ills.

It is

rec

omm

ende

d th

at th

e in

terv

iew

be

cond

ucte

d in

the

wor

kpla

ce, a

llow

ing

the

cand

idat

e ac

cess

to d

ocum

ents

, equ

ipm

ent e

tc t

o su

ppor

t the

ir

stat

emen

ts.

Rec

ord

of

inte

rvie

w

Can

did

ate’

s n

ame

Ass

esso

r’s

nam

e

Ho

w/w

her

e w

as t

he

inte

rvie

w c

on

du

cted

?

Inte

rvie

w o

nly

At

an R

TO

’s p

rem

ises

N

ame:

__

____

____

____

____

____

____

____

____

__

In t

he

wo

rkp

lace

N

ame:

__

____

____

____

____

____

____

____

____

__

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent

Pag

e 40

of 2

20

Ver

sion

1, M

ay

201

0

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

BS

BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

Qu

esti

on

s re

lati

ng

to

Clu

ster

3

Yes

N

o

Ass

esso

r’s

com

men

ts

1.

Whe

re w

ill y

ou fi

nd in

stru

ctio

ns a

nd g

uida

nce

for

arra

ngin

g an

d ad

min

iste

ring

cont

ract

s?

Key

Po

ints

: Lo

cal G

over

nm

ent

(fu

nctio

ns &

gen

eral

) re

gula

tions

19

96, p

urch

asin

g/pr

ocur

emen

t po

licy,

co

ntra

ct m

anag

em

ent

pro

cedu

res.

2.

Out

line

your

loca

l gov

ernm

ent’s

pro

cedu

re fo

r re

ceiv

ing

tend

ers.

K

ey P

oin

ts:

Ten

der

box

, ten

der

reg

iste

r.

3.

How

do

you

ensu

re th

at fa

irnes

s an

d pr

obity

in th

e te

nder

pro

cess

is m

aint

aine

d?

Key

Po

ints

: T

end

ers

not o

pe

ned

unt

il af

ter

clos

e of

tend

er p

erio

d, 2

peo

ple

pre

sent

to o

pen

ten

ders

, op

en

to p

ublic

, lat

e te

nder

s no

t acc

epte

d.

4.

Wha

t doc

umen

ts d

oes

your

loca

l gov

ernm

ent p

rodu

ce to

com

pare

and

ass

ess

tend

er b

ids

and

mak

e a

reco

mm

enda

tion?

Wha

t inf

orm

atio

n do

they

con

tain

? K

ey P

oin

ts:

Eva

luat

ion

crite

ria,

cou

ncil

agen

da r

epor

t.

5.

Wha

t crit

eria

wou

ld y

ou u

se to

eva

luat

e te

nder

bid

s?

Key

Poi

nts:

Me

thod

olo

gy p

rop

osed

, exp

erie

nce

of t

he o

rga

nis

atio

n, e

xper

ienc

e of

the

pers

onn

el

invo

lved

, tec

hn

ical

mer

it of

bid

, va

lue

for

mon

ey, d

em

onst

rate

d ab

ility

to m

eet

req

uire

men

ts o

f the

te

nder

.

6.

How

do

you

rate

one

tend

erer

aga

inst

ano

ther

? K

ey P

oin

ts:

Sco

ring

aga

inst

crit

eria

, wei

ghtin

g cr

iteri

a.

7.

Wha

t evi

denc

e sh

ould

a te

nder

er p

rovi

de?

Key

Po

ints

: In

dem

nity

insu

ranc

e, q

ualit

y as

sura

nce

accr

edi

tatio

n, q

ualif

icat

ions

of p

erso

nnel

, eq

ual

opp

ortu

nitie

s p

ract

ices

, OH

&S

rec

ords

, fin

anc

ial s

tate

men

ts/b

ank

guar

ant

ee.

8.

Wha

t add

ition

al m

etho

ds o

r pr

oces

ses

may

you

use

to e

valu

ate

bids

? K

ey P

oin

ts:

Brie

fing

by te

nde

rers

, ten

der

revi

ew c

omm

itte

e, r

evie

w p

revi

ou

s co

ntra

ct r

epo

rts,

in

terv

iew

, co

ntac

t pre

vio

us c

lient

s.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

P

age

41 o

f 220

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

BS

BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

Qu

esti

on

s re

lati

ng

to

Clu

ster

3

Yes

N

o

Ass

esso

r’s

com

men

ts

9.

Exp

lain

the

form

at y

ou w

ould

use

for

a re

port

to C

ounc

il as

sess

ing

tend

er b

ids

and

mak

ing

a re

com

men

datio

n?

Key

Po

ints

: C

and

idat

e to

out

line

repo

rt te

mpl

ate

and

co

nten

t to

be in

clud

ed.

10.

Wha

t is

the

proc

ess

you

use

to in

form

tend

erer

s of

the

outc

ome

of th

eir

bid?

K

ey P

oin

ts:

Lette

r, te

leph

one.

11.

Wha

t doc

umen

ts c

an y

ou u

se to

ass

ist w

ith d

rafti

ng a

con

trac

t?

Key

Po

ints

: A

ustr

alia

n st

and

ards

, pre

viou

s co

ntra

cts,

tend

er b

rief,

coun

cil p

olic

ies

and

proc

edur

es.

12.

Wha

t det

ail s

houl

d a

cont

ract

con

tain

? K

ey P

oin

ts:

Sco

pe, s

peci

fica

tions

, cos

ts, p

rogr

ess

pay

me

nts,

rep

ortin

g, d

isp

ute

reso

lutio

n,

deliv

era

bles

, tim

elin

es a

nd

mile

ston

es, p

erfo

rma

nce

stan

dard

s.

13.

Wha

t doc

umen

ts a

nd m

echa

nism

s w

ould

you

use

to m

onito

r an

d re

cord

the

prog

ress

of a

co

ntra

ct?

Key

Po

ints

: P

roje

ct s

che

dule

or

Gan

tt ch

art,

prog

ress

rep

orts

, mee

ting

min

utes

, cus

tom

er s

urve

y,

insp

ectio

ns, r

ando

m s

ampl

ing,

com

plai

nt s

yste

m,

prog

ress

pay

me

nts,

OH

S.

14.

Wha

t key

asp

ects

of a

con

trac

t wou

ld y

ou m

onito

r?

Key

Po

ints

: T

ime,

cos

ts, q

ualit

y, v

aria

tions

, pr

ogre

ss p

aym

ents

.

15.

Exp

lain

som

e of

the

situ

atio

ns th

at m

ay g

ive

ris

e to

a d

ispu

te b

etw

een

the

cont

ract

par

ties.

K

ey P

oin

ts:

Cos

ts o

ver

bud

get

, con

trac

t var

iatio

ns, p

oor

qual

ity, c

usto

me

r co

mp

lain

ts, t

ime

del

ays.

16.

Exp

lain

the

met

hods

you

can

use

to r

esol

ve a

dis

pute

with

a c

ontr

acto

r ov

er p

erfo

rman

ce.

Key

Po

ints

: In

vest

igat

e ca

uses

, ne

gotia

tion

betw

een

par

ties,

inde

pen

dent

con

cilia

tor,

arb

itrat

ion,

lit

igat

ion.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent

Pag

e 42

of 2

20

Ver

sion

1, M

ay

201

0

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

BS

BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

Qu

esti

on

s re

lati

ng

to

Clu

ster

3

Yes

N

o

Ass

esso

r’s

com

men

ts

17.

Exp

lain

you

r un

ders

tand

ing

of c

ontr

act t

ran

sitio

n an

d w

hat i

ssue

s ne

ed to

be

reso

lved

as

part

of t

he tr

ansi

tion.

K

ey P

oin

ts:

Han

dov

er, p

erso

nne

l iss

ues,

eq

uip

men

t, fil

es/r

ecor

ds, o

utst

and

ing

mat

ters

, fin

ance

.

18.

Des

crib

e so

me

of th

e ris

ks to

be

cons

ider

ed in

com

plet

ing

a pr

ojec

t and

how

you

can

m

itiga

te th

ose

risks

in th

e te

nder

eva

luat

ion

proc

ess.

K

ey P

oin

ts:

Cha

nge

s in

tech

nolo

gy/le

gisl

atio

n/so

cial

tren

ds,

ris

ing

cost

s.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

P

age

43 o

f 220

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

BS

BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

Ad

dit

ion

al n

ote

s fr

om

co

nve

rsat

ion

Ass

esso

r’s

sig

nat

ure

Ou

tco

me

(Ple

ase

circ

le)

S

(Sat

isfa

ctor

y)

NY

S

(Not

Yet

Sat

isfa

ctor

y)

Ass

esso

r’s

nam

e

Dat

e

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent

Pag

e 44

of 2

20

Ver

sion

1, M

ay

201

0

Pag

e in

tent

iona

lly b

lank

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

P

age

45 o

f 220

©

Dep

artm

ent o

f T

rain

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and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Inte

rvie

w Q

ues

tio

n B

ank

and

Rec

ord

ing

Sh

eets

Clu

ster

4 –

Lea

der

ship

an

d d

evel

op

men

t

Ass

esso

r’s

Inst

ruct

ion

s

The

inte

rvie

w s

houl

d al

low

the

cand

idat

e to

con

firm

thei

r kn

owle

dge

as id

entif

ied

by th

eir

Sel

f-E

valu

atio

n ag

ains

t rel

evan

t uni

ts o

f com

pete

ncy.

The

Ass

esso

r m

ay u

se t

hese

que

stio

ns to

gui

de th

e in

terv

iew

, ens

urin

g th

at th

e ca

ndid

ate

addr

esse

s th

e ke

y po

ints

iden

tifie

d fo

r ea

ch q

uest

ion.

The

se k

ey p

oint

s ex

ist

as a

gui

de o

nly,

and

the

Ass

esso

r is

enc

oura

ged

to e

xpan

d on

them

whe

re n

eces

sary

to s

atis

fy d

epth

of u

nde

rpin

ning

know

ledg

e an

d sk

ills.

It is

rec

omm

ende

d th

at th

e in

terv

iew

be

cond

ucte

d in

the

wor

kpla

ce, a

llow

ing

the

cand

idat

e ac

cess

to d

ocum

ents

, equ

ipm

ent e

tc t

o su

ppor

t the

ir

stat

emen

ts.

Rec

ord

of

inte

rvie

w

Can

did

ate’

s n

ame

Ass

esso

r’s

nam

e

Ho

w/w

her

e w

as t

he

inte

rvie

w c

on

du

cted

?

Inte

rvie

w o

nly

At

an R

TO

’s p

rem

ises

N

ame:

__

____

____

____

____

____

____

____

____

__

In t

he

wo

rkp

lace

N

ame:

__

____

____

____

____

____

____

____

____

__

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent

Pag

e 46

of 2

20

Ver

sion

1, M

ay

201

0

Clu

ster

4 –

Lea

der

ship

an

d d

evel

op

men

t

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

LG

AC

OR

E60

2B

Pro

mot

e an

d fa

cilit

ate

org

anis

atio

nal p

erfo

rman

ce

Qu

esti

on

s re

lati

ng

to

Clu

ster

No

. 4

Yes

N

o

Ass

esso

r’s

com

men

ts

1.

Wha

t inv

olve

men

t hav

e yo

u ha

d in

the

deve

lopm

ent a

nd r

evie

w o

f cou

ncil

orga

nisa

tiona

l st

ruct

ure?

K

ey P

oin

ts:

Invo

lve

men

t in

des

ign

and

impl

emen

tatio

n of

org

ani

satio

nal

str

uctu

res,

pol

icie

s, p

roce

sse

s an

d ac

tiviti

es.

2.

Wha

t com

mun

icat

ion

proc

esse

s do

you

use

to e

nsur

e ke

y st

akeh

olde

rs a

re a

war

e of

act

iviti

es

and

deci

sion

s th

at r

elat

e to

them

?

Key

Po

ints

: S

take

hold

ers

– s

taff,

ele

cted

me

mbe

rs, r

ate

paye

rs, c

andi

dat

e to

pro

vid

e de

tails

of a

ll gr

oups

affe

cte

d, a

nd th

e co

mm

uni

catio

n pr

oce

ss u

sed

for

eac

h gr

oup

.

3.

Wha

t ran

ge o

f con

sulta

tion

proc

esse

s do

you

use

in o

rder

to b

uild

and

faci

litat

e yo

ur w

ork

team

and

str

engt

hen

com

mun

icat

ions

? K

ey P

oin

ts:

Mee

tings

, int

ervi

ews,

bra

inst

orm

ing

sess

ions

, st

aff s

urve

ys, I

ndiv

idu

al a

nd te

am

pe

rfor

ma

nce

plan

s, r

egu

lar

feed

bac

k.

4.

How

do

you

com

mun

icat

e w

ork

requ

irem

ents

and

per

form

ance

exp

ecta

tions

to y

our

staf

f?

Key

Po

ints

: C

om

mun

icat

ion

of te

am g

oals

, sta

ndar

ds o

f pe

rfor

man

ce e

stab

lishe

d ba

sed

on

orga

nisa

tion

al n

eeds

, reg

ula

r fe

edb

ack,

per

form

ance

man

age

me

nt m

eet

ings

, ros

terin

g of

sta

ff .

5.

How

do

you

mea

sure

the

perf

orm

ance

of s

taff

who

dire

ctly

rep

ort t

o yo

u?

Key

Po

ints

: K

PIs

, wor

k ou

tput

s m

oni

tore

d ag

ain

st a

gree

d p

erfo

rman

ce e

xpec

tatio

ns.

6.

Wha

t is

the

proc

ess

for

rect

ifyin

g pe

rfor

man

ce is

sues

with

sta

ff?

Key

Po

ints

: C

and

idat

e to

pro

vide

an

exa

mpl

e of

iden

tific

atio

n of

a p

erfo

rman

ce is

sue,

wha

t the

ir in

volv

em

ent

was

in id

entif

yin

g an

d re

solv

ing

the

issu

e.

7.

How

do

you

prov

ide

feed

back

for

staf

f whe

n st

anda

rds

of p

erfo

rman

ce a

re a

chie

ved?

K

ey P

oin

ts:

Can

did

ate

to p

rovi

de a

n ex

am

ple

of p

ositi

ve a

ckno

wle

dge

men

t/rew

ard

for

team

suc

cess

es.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

P

age

47 o

f 220

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

4 –

Lea

der

ship

an

d d

evel

op

men

t

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

LG

AC

OR

E60

2B

Pro

mot

e an

d fa

cilit

ate

org

anis

atio

nal p

erfo

rman

ce

Qu

esti

on

s re

lati

ng

to

Clu

ster

No

. 4

Yes

N

o

Ass

esso

r’s

com

men

ts

8.

How

do

you

ensu

re th

at y

our

team

goa

ls a

re a

ligne

d w

ith C

ounc

il’s

goal

s an

d ob

ject

ives

? K

ey P

oin

ts:

Com

mun

icat

ion

of s

trat

egic

& o

pera

tiona

l pla

ns

to s

taff,

sup

port

of s

taff

in a

chie

ving

co

unci

l’s g

oals

.

9.

Des

crib

e an

org

anis

atio

nal c

hang

e th

at y

ou h

ave

impl

emen

ted

in y

our

wor

kpla

ce.

Key

Po

ints

: C

and

idat

e to

de

scrib

e.

10.

How

did

you

ens

ure

that

the

chan

ges

wer

e ef

fect

ivel

y co

mm

unic

ated

to y

our

staf

f?

Key

Po

ints

: C

lear

co

mm

uni

catio

n, te

am

co

nsul

tatio

n, a

dd

ress

ing

tea

m m

em

ber

conc

ern

s, id

eas

to

impr

ove

wor

k p

ract

ices

dis

cuss

ed w

ith te

am,

com

mun

icat

ion

of l

egal

re

quire

men

ts.

11.

Pro

vide

an

outli

ne o

f the

cur

rent

issu

es fa

cing

cou

ncil’

s op

erat

ions

and

env

ironm

ent a

nd o

f lo

cal,

regi

onal

, nat

iona

l and

inte

rnat

iona

l inn

ovat

ions

whi

ch m

ay im

pact

loca

lly.

Key

Po

ints

: C

and

idat

e to

de

scrib

e.

12.

How

do

you

ensu

re th

at y

our

own

man

agem

ent p

ract

ices

and

dev

elop

men

t nee

ds a

re m

et?

Key

Po

ints

: R

egu

lar

revi

ew u

nder

take

n w

ith m

ana

gem

ent

, crit

ical

ref

lect

ion

of o

wn

perf

orm

anc

e.

13.

How

do

you

ensu

re th

at te

am m

embe

rs u

nder

take

nec

essa

ry p

erfo

rman

ce d

evel

opm

ent?

K

ey P

oin

ts:

Reg

ula

r re

view

s, e

ncou

rag

em

ent

and

su

ppor

t, a

lloca

tion

of r

esou

rces

.

14.

Det

ail h

ow y

ou p

rovi

de fe

edba

ck to

man

agem

ent o

n yo

ur te

am p

erfo

rman

ce

Key

Po

ints

: W

ritte

n re

port

s o

n te

am

per

form

ance

.

15.

Des

crib

e ho

w y

ou d

eal w

ith u

nres

olve

d te

am c

once

rn a

nd is

sues

K

ey P

oin

ts:

Pre

sent

ed

to m

ana

ge

men

t in

time

ly a

nd

obje

ctiv

e m

ann

er.

16.

How

do

you

ensu

re th

at te

am r

ewar

d an

d pa

y st

ruct

ure

is fa

ir an

d eq

uita

ble?

K

ey P

oin

ts:

Reg

ula

r re

view

, sup

por

t of c

ounc

il g

oals

and

obj

ectiv

es, n

ee

ds o

f em

ploy

ees.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent

Pag

e 48

of 2

20

Ver

sion

1, M

ay

201

0

Clu

ster

4 –

Lea

der

ship

an

d d

evel

op

men

t

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

LG

AC

OR

E60

2B

Pro

mot

e an

d fa

cilit

ate

org

anis

atio

nal p

erfo

rman

ce

Qu

esti

on

s re

lati

ng

to

Clu

ster

No

. 4

Yes

N

o

Ass

esso

r’s

com

men

ts

17.

How

do

you

faci

litat

e cr

eativ

ity a

nd in

nova

tion

with

in y

our

team

? K

ey P

oin

ts:

Inno

vativ

e co

ntri

butio

ns a

nd

achi

eve

men

ts a

ckno

wle

dge

d an

d re

war

ded,

str

ateg

ies

to

enco

urag

e gr

oup

ap

pro

ache

s to

pro

ble

m s

olv

ing,

tea

m id

eas

are

valu

ed a

nd a

sses

sed

obj

ectiv

ely.

18.

How

do

you

ensu

re th

at e

qual

em

ploy

men

t op

port

unity

and

ant

i-dis

crim

inat

ion

legi

slat

ion

is

com

plie

d w

ith in

you

r w

orkp

lace

? K

ey P

oin

ts:

Ass

essm

ent o

f com

plia

nce

with

in o

rgan

isat

ion,

dev

elop

me

nt o

f pol

icie

s a

nd p

roce

dure

s to

en

sure

co

mpl

ianc

e, r

evie

w o

f com

plia

nce

issu

es.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

P

age

49 o

f 220

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

4 –

Lea

der

ship

an

d d

evel

op

men

t

Can

did

ate’

s n

ame

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

LG

AC

OR

E60

2B

Pro

mot

e an

d fa

cilit

ate

org

anis

atio

nal p

erfo

rman

ce

Ad

dit

ion

al n

ote

s fr

om

co

nve

rsat

ion

Ass

esso

r’s

sig

nat

ure

Ou

tco

me

(Ple

ase

circ

le)

S

(Sat

isfa

ctor

y)

NY

S

(Not

Yet

Sat

isfa

ctor

y)

Ass

esso

r’s

nam

e

Dat

e

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 3

– In

terv

iew

Qu

esti

on

Ban

k an

d R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent

Pag

e 50

of 2

20

Ver

sion

1, M

ay

201

0

Pag

e in

tent

iona

lly b

lank

LGA40104 Certificate IV in Local Government Section 4 – Practical Tasks and Observation Recording Sheets


Section 4

Practical Tasks and

Observation Recording Sheets

This section contains practical assessment tasks that the candidate will complete to

assist you in determining a candidate’s skills and knowledge.

Assessor’s instructions

Use the Observation Recording Sheets for each of the practical tasks to document the skills and

knowledge demonstrated by the candidate in completing each of the required tasks.

These practical tasks may be modified to suit the context of the candidate’s workplace, job role

or their work environment.

Not all tasks need to be completed by the applicant. The Assessor should select only those

tasks that will provide the required evidence to prove competency by the candidate.

For a whole qualification it may be necessary to perform all tasks.

It is important to remember that the notes made by the Assessor during the observation of the

practical demonstration are important evidence and should be retained as part of the

candidate’s assessment records.



Practical tasks – Cluster 1

While performing the various practical tasks, it is important that the principles of Occupational

Health and Safety, and workplace safety requirements be met at all times.


Task 1 – Planning and prioritising work

The candidate is to complete a ‘to-do’ list of tasks to be completed for one day. The list is

to show: prioritisation of tasks, estimated time to completion for each task, resources

required and referrals required. The to-do list is to include Task 2 and Task 3 in this

cluster. Tasks are to then be transferred to a Work Schedule for the day.

Task 2 – New employee induction

The candidate is to provide a new employee (the Assessor) with a first day induction of

the workplace. The candidate is to produce a checklist of items to be addressed and

conduct the induction, to include: OHS issues, organisation roles and responsibilities,

policies and procedures.

Task 3 – Work procedures

The candidate is to demonstrate how they work in accordance with their workplace

policies and procedures, maintain co-operative working arrangements.






Cluster 2 – Working with council

Task 4 – Compliance with legislation procedure

The candidate is to collect information regarding a new procedure introduced into the

workplace to reflect a change in legislation. Details on the procedure should be

evidenced through providing a portfolio of how the procedure was implemented, focusing

on the candidate’s specific roles and responsibilities.

Task 5 – Development of a new policy to be presented to council

The candidate is to describe the process used for developing a new policy through

collecting a portfolio of evidence. Details should include the work undertaken for each

step in the policy development lifecycle, in particular the consultation processes used to

ensure the policy was relevant and effective. Information should be provided regarding

which committee of council the policy was presented to, and details of council’s

resolution to accept the policy.







The candidate is to evaluate a minimum of three tender bids for a product or service,

make a recommendation to Council, prepare a contract and administer the contract.

Task 6 – Register and evaluation

The candidate is to enter the details of the tenders for a contract onto a tender register

sheet and complete a tender evaluation form, using selected evaluation criteria and

weighting.

Task 7 – Report

The candidate is to write a report to council outlining the purpose of the tender, the tender

process and the evaluation of the tender bids, making a recommendation to council.

Task 8 – Letters

The candidate is to draft letters to the tenderers, advising them of the outcome of the

tender process.

Task 9 – Contract

The candidate is to prepare a contract document for the tender.

Task 10 – Logbook

The candidate is to maintain a logbook to monitor the progress of a contract, recording a

minimum of three types of different events or types of action taken to monitor progress

and is to write a report to council on the progress of the contract.






Cluster 4 – Leadership and development

Task 11 – Implementing change

The candidate is to describe the process used for implementing new procedures based on

legislative changes. The candidate will be required to provide evidence of planning,

communicating, evaluating and monitoring the implementation of the new procedure/s.




Task 1 – Planning and prioritising work

Instructions for the candidate

Outline of task

For this task you will be required to compile a ‘to-do’ list of tasks that are to be completed for

one day, showing:

the tasks

priority of each task (low, medium or high)

estimated time to complete each task

resources and information required to complete each task

who you need to talk to or gain information from to complete the task.

The ‘to-do’ list is to include Task 2 in this cluster. Tasks are to then be transferred to a work

schedule for the day. The work schedule is to show the timetable for completing the tasks from

the ‘to-do’ list and allocation for other scheduled activities such as breaks and meetings.

You will be assessed on your ability to:

apply a realistic time for completing the tasks

apply an appropriate priority to the tasks

accurately assess the resources, assistance and information you require to complete the

tasks.



Demonstration/Observation Checklist Cluster 1 – Local government induction Task 1 – Planning and prioritising work

Candidate’s name

Assessor’s name

Supervisor’s name (if applicable)

Work activity The candidate is to compile a ‘to-do’ list and work schedule for one day.

Cluster 1 – Units of

competency

LGACORE102B Follow defined OHS policies and procedures

LGACORE103B Provide service to local government customers

LGACORE104B Work effectively in local government

LGACORE105B Work with others in local government

Assessment location

Date of demonstration Time

Instructions for the Assessor

The candidate is required to compile a ‘to-do’ list of tasks that are to be completed for one day, showing:

the tasks

priority of each task (low, medium or high)

estimated time to complete each task

resources and information required to complete each task

whom they need to talk to or gain information from to complete the task.

The ‘to-do’ list is to include Task 2 for this cluster.

The candidate is to then transfer the tasks to a work schedule for the day. The work schedule is

to show the timetable for completing the tasks from the ‘to-do’ list and allocation for other

scheduled activities such as breaks and meetings.

Resources required for this task

Task 2 instructions

‘to-do’ list template

work schedule template

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 4

– P

ract

ical

Tas

ks a

nd

Ob

serv

atio

n R

eco

rdin

g S

hee

ts

P

age

61 o

f 220

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Dem

on

stra

tio

n/O

bse

rvat

ion

Ch

eckl

ist

Clu

ster

Set

1 –

Lo

cal G

ove

rnm

ent

Ind

uct

ion

T

ask

1 –

Pla

nn

ing

an

d p

rio

riti

sin

g w

ork

Can

did

ate’

s n

ame

Is b

ehav

iou

r o

bse

rved

?

Du

rin

g t

he

dem

on

stra

tio

n o

r o

bse

rvat

ion

of

skill

s d

id t

he

can

did

ate?

Reg

ula

tio

ns

Sta

nd

ard

s &

In

du

stry

re

qu

irem

ents

Y

es

No

Ass

esso

r’s

No

tes

1.

Iden

tify

all t

he

task

s to

be

com

plet

ed.

2.

Dem

onst

rate

how

prio

ritie

s w

ere

dete

rmin

ed.

3.

Dem

onst

rate

an

unde

rsta

ndin

g of

the

need

s of

the

cust

omer

for

each

task

.

4.

Acc

urat

ely

estim

ate

the

time

requ

ired

to c

ompl

ete

task

s.

5.

Acc

urat

ely

dete

rmin

e th

e re

sour

ces

and

info

rmat

ion

requ

ired.

6.

Iden

tify

who

in th

e or

gani

satio

n w

ould

nee

d to

pro

vide

as

sist

ance

to c

ompl

ete

each

task

.

7.

Dem

onst

rate

effe

ctiv

e m

anag

emen

t of t

heir

wor

k.

8.

Pro

vide

con

tinge

ncy

in th

eir

wor

k sc

hedu

le fo

r ur

gent

un

sche

dule

d ta

sks.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 4

– P

ract

ical

Tas

ks a

nd

Ob

serv

atio

n R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent

Pag

e 62

of 2

20

Ver

sion

1, M

ay

201

0

Dem

on

stra

tio

n/O

bse

rvat

ion

Ch

eckl

ist

Clu

ster

Set

1 –

Lo

cal G

ove

rnm

ent

Ind

uct

ion

T

ask

1 –

Pla

nn

ing

an

d p

rio

riti

sin

g w

ork

Can

did

ate’

s n

ame

Is b

ehav

iou

r o

bse

rved

?

Du

rin

g t

he

dem

on

stra

tio

n o

r o

bse

rvat

ion

of

skill

s d

id t

he

can

did

ate?

Reg

ula

tio

ns

Sta

nd

ard

s &

In

du

stry

re

qu

irem

ents

Y

es

No

Ass

esso

r’s

No

tes

Ass

esso

r’s g

ener

al c

omm

ents

/obs

erva

tions

:

Ass

esso

r’s

nam

e

Ass

esso

r’s

sig

nat

ure

Ou

tco

me

(P

leas

e C

ircl

e)

S

(Sat

isfa

ctor

y)

NY

S

(Not

Yet

Sat

isfa

ctor

y)

Can

did

ate’

s si

gn

atu

re

D

ate






Outline of task

For this task, you will be required to:

1. Produce a first-day induction checklist for new employees, covering organisational

structure, roles and responsibilities, OHS issues, emergency response procedure, code of

conduct, workplace standards and policies and procedures.

2. Using the checklist you have produced, you are to provide a new employee

(the Assessor) with a first-day induction of your workplace.


demonstrate your understanding of the structure of the local government and the role and

responsibilities of each department and the services that each provides

demonstrate knowledge of the relationship between staff and the elected members

demonstrate knowledge of the extent of the local government area, major land uses and

communities

demonstrate your understanding of the employee code of conduct and policies that define

other workplace standards and requirements

locate and refer to workplace policies and procedures

demonstrate safety awareness

identify and report workplace hazards

show the location of safety equipment such as fire extinguishers, fire alarms, evacuation

plans, first aid cabinets

demonstrate knowledge of evacuation and emergency response procedures

demonstrate knowledge of the organisation and role of the OHS committee and the

identity of the relevant safety representative

demonstrate knowledge of records management and other business information systems

refer the new employee to relevant workplace policies and procedures.



Demonstration/Observation Checklist Cluster 1 – Local government induction


Candidate’s name

Assessor’s name


Work activity The candidate is to conduct a work place induction for a new employee.

Cluster 1 – Units of competency





Assessment location



The candidate is to compile a checklist of items to be addressed for inducting a new employee

(the Assessor) into the organisation on their first day. The candidate may use an existing

organisation checklist where available and add items as deemed appropriate by the candidate.

The candidate is to then conduct the induction, which is to include:

OHS issues and emergency response

roles and responsibilities of different people and departments

policies and procedures

location of key facilities, people and resources.

The candidate is to be prepared to answer any questions that the new employee (the assessor)

may ask to clarify any issues relating to the organisation and its policies and procedures.


new employee induction checklist

access to policies and procedures

employee’s workplace

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 4

– P

ract

ical

Tas

ks a

nd

Ob

serv

atio

n R

eco

rdin

g S

hee

ts

P

age

67 o

f 220

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Dem

on

stra

tio

n/O

bse

rvat

ion

Ch

eckl

ist

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

T

ask

2 –

New

em

plo

yee

ind

uct

ion

Can

did

ate’

s n

ame

Is b

ehav

iou

r o

bse

rved

?

Du

rin

g t

he

dem

on

stra

tio

n o

r o

bse

rvat

ion

of

skill

s, d

id t

he

can

did

ate

do

th

e fo

llow

ing

?

Reg

ula

tio

ns

Sta

nd

ard

s &

In

du

stry

re

qu

irem

ents

Y

es

No

Ass

esso

r’s

No

tes

1.

Iden

tify

and

show

the

loca

tion

of d

iffer

ent d

epar

tmen

ts a

nd

expl

ain

thei

r m

ain

role

s an

d re

spon

sibi

litie

s an

d th

e se

rvic

es

(inte

rnal

and

ext

erna

l) pr

ovid

ed.

2.

Dem

onst

rate

the

exte

nt o

f the

loca

l gov

ernm

ent a

rea

and

prov

ide

an o

verv

iew

of t

he m

ajor

land

use

s an

d co

mm

unity

pr

ofile

.

3.

Ref

er to

the

empl

oyee

cod

e of

con

duct

and

exp

lain

the

rela

tions

hip

betw

een

staf

f and

ele

cted

mem

bers

.

4.

Ref

er to

oth

er d

ocum

ents

that

spe

cify

wor

kpla

ce s

tand

ards

an

d po

licie

s su

ch a

s: fi

tnes

s fo

r w

ork,

OH

S, l

oss

of d

river

’s

licen

ce, e

qual

opp

ortu

nitie

s, g

rieva

nce

proc

edur

e.

5.

Iden

tify

the

loca

tion

of O

HS

not

iceb

oard

, fire

ala

rms,

fir

e-fig

htin

g eq

uipm

ent,

first

aid

cab

inet

.

6.

Exp

lain

bui

ldin

g ev

acua

tion

proc

edur

es a

nd s

how

the

evac

uatio

n ro

utes

and

the

loca

tion

of th

e m

uste

r po

int.

7.

Dem

onst

rate

and

exp

lain

the

use

of th

e ha

zard

rep

ort f

orm

an

d in

cide

nt/a

ccid

ent r

epor

t for

m.

8.

Iden

tify

and

expl

ain

how

to c

onta

ct fi

rst a

id o

ffice

rs, s

afet

y re

pres

enta

tives

and

equ

ity o

ffice

rs.

9.

Exp

lain

rec

ord-

keep

ing

resp

onsi

bilit

ies

and

reco

rds

man

agem

ent s

yste

m.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 4

– P

ract

ical

Tas

ks a

nd

Ob

serv

atio

n R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent

Pag

e 68

of 2

20

Ver

sion

1, M

ay

201

0

Dem

on

stra

tio

n/O

bse

rvat

ion

Ch

eckl

ist

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

T

ask

2 –

New

em

plo

yee

ind

uct

ion

Can

did

ate’

s n

ame

10.

Pro

vide

an

over

view

of t

he b

usin

ess

syst

ems

used

by

the

loca

l gov

ernm

ent a

nd h

ow a

nd w

hen

trai

ning

in th

ose

syst

ems

will

be

prov

ided

.

Ass

esso

r’s g

ener

al c

omm

ents

/obs

erva

tions

:

Ass

esso

r’s

nam

e

Ass

esso

r’s

sig

nat

ure

Ou

tco

me

(Ple

ase

circ

le)

S

(Sat

isfa

ctor

y)

NY

S

(Not

Yet

Sat

isfa

ctor

y)

Can

did

ate’

s si

gn

atu

re

D

ate


of 220 © Department of Training and Workforce Development 2010 Version 1, March 2010




Outline of task

For this task you will be required to complete tasks in accordance with the work schedule

completed in Task 1.


follow workplace policies and procedures

demonstrate effective communication with colleagues and customers and contribute to

team effectiveness

understand customer needs

solve problems and make decisions

manage your time effectively

contribute to environmental sustainability and

manage environmental risks.

LGA40204 Certificate IV in Local Government (Administration) Section 4 – Practical Tasks and Observation Recording Sheets


Demonstration/observation checklist Cluster 1 – Local government induction


Candidate’s name

Assessor’s name


Work activity The candidate is to complete work tasks in accordance with work

schedule.

Cluster 1 – Units of competency





Assessment location



The candidate is to complete work tasks in accordance with the work schedule completed for

Task 1.


work schedule produced in Task 1

access to policies and procedures

access to business equipment and systems

employee’s workplace

LGA40204 Certificate IV in Local Government (Administration) Section 4 – Practical Tasks and Observation Recording Sheets



LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 4

– P

ract

ical

Tas

ks a

nd

Ob

serv

atio

n R

eco

rdin

g S

hee

ts

P

age

73 o

f 220

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Mar

ch 2

010

Dem

on

stra

tio

n/O

bse

rvat

ion

Ch

eckl

ist

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

T

ask

3 –

Wo

rk p

roce

du

res

Can

did

ate’

s n

ame

Is

beh

avio

ur

ob

serv

ed?

D

uri

ng

th

e d

emo

nst

rati

on

or

ob

serv

atio

n o

f sk

ills,

did

th

e

can

did

ate

do

th

e fo

llow

ing

?

Reg

ula

tio

ns

Sta

nd

ard

s &

In

du

stry

re

qu

irem

ents

Y

es

No

Ass

esso

r’s

No

tes

1.

Effe

ctiv

ely

man

age

time.

2.

Iden

tify

prob

lem

s an

d so

lutio

ns a

nd m

ake

deci

sion

s.

3.

Am

end

prio

ritie

s as

req

uire

d.

4.

Use

diff

eren

t bus

ines

s sy

stem

s an

d te

chno

logi

es.

5.

Obs

erve

wor

kpla

ce p

olic

ies,

pro

cedu

res

and

stan

dard

s.

6.

Com

mun

icat

e ef

fect

ivel

y w

ith a

ran

ge o

f diff

eren

t cus

tom

ers.

7.

Iden

tify

cust

omer

nee

ds a

nd p

rovi

de r

equi

red

serv

ice.

8.

Obt

ain

feed

back

on

perf

orm

ance

.

9.

Exh

ibit

coop

erat

ive

beha

viou

r.

10.

Man

age

envi

ronm

enta

l ris

ks a

nd a

dopt

env

ironm

enta

lly

sust

aina

ble

wor

k pr

actic

es.

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 4

– P

ract

ical

Tas

ks a

nd

Ob

serv

atio

n R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

74 o

f 220

V

ersi

on 1

, Mar

ch 2

010

Dem

on

stra

tio

n/O

bse

rvat

ion

Ch

eckl

ist

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

T

ask

3 –

Wo

rk p

roce

du

res

Can

did

ate’

s n

ame

Is

beh

avio

ur

ob

serv

ed?

D

uri

ng

th

e d

emo

nst

rati

on

or

ob

serv

atio

n o

f sk

ills,

did

th

e

can

did

ate

do

th

e fo

llow

ing

?

Reg

ula

tio

ns

Sta

nd

ard

s &

In

du

stry

re

qu

irem

ents

Y

es

No

Ass

esso

r’s

No

tes

Ass

esso

r’s g

ener

al c

omm

ents

/obs

erva

tions

:

Ass

esso

r’s

nam

e

Ass

esso

r’s

sig

nat

ure

Ou

tco

me

(Ple

ase

circ

le)

S

(Sat

isfa

ctor

y)

NY

S

(Not

Yet

Sat

isfa

ctor

y)

Can

did

ate’

s si

gn

atu

re

D

ate






Outline of task

For this task, you are required to collect information on a new procedure introduced into the

workplace to reflect a change in legislation. Details on the procedure should be evidenced

through providing a portfolio of how the procedure was implemented, including how you:

found out about the legislative change

identified the need to develop a new procedure

managed the dissemination of information

gained approval for the new procedure

documented the new procedure.

Note that the portfolio should focus on your specific roles and responsibilities, and how you

contributed to the successful introduction of the policy.


effectively research legislative changes

demonstrate knowledge of relevant legislation

determine gaps in organisational procedures

effectively communicate with others, both in writing and verbally

effectively communicate a difficult message

demonstrate knowledge of organisational review requirements

clearly and concisely document legislative requirements in an understandable way.



Demonstration/observation checklist Cluster 2 – Working with council


Candidate’s name

Assessor’s name


Work activity Prepare a portfolio of a compliance with legislation procedure.


competency

LGAGOVA410B Monitor council procedures to ensure compliance with relevant legislation

LGACOM603B Develop, implement and review policies and procedures

LGACORE501B Provide quality and timely advice to council

Assessment location



For this task, the candidate is required to collect information on a new procedure introduced into

the workplace to reflect a change in legislation. Details on the procedure should be evidenced

through documenting a portfolio of how the procedure was implemented, including how they:

found out about the legislative change

identified the need to develop a new procedure

managed the dissemination of information

gained approval for the new procedure

documented the new procedure.

Note that the portfolio should focus on the candidate’s specific roles and responsibilities, and

how they contributed to the successful introduction of the policy.


new procedure prepared due to a compliance requirement

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 4

– P

ract

ical

Tas

ks a

nd

Ob

serv

atio

n R

eco

rdin

g S

hee

ts

P

age

79 o

f 220

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Mar

ch 2

010

Dem

on

stra

tio

n/O

bse

rvat

ion

Ch

eckl

ist

Clu

ster

2 –

Wo

rkin

g w

ith

co

un

cil

Tas

k 4

– C

om

plia

nce

wit

h le

gis

lati

on

pro

ced

ure

Can

did

ate’

s n

ame

Is

beh

avio

ur

ob

serv

ed?

D

uri

ng

th

e d

emo

nst

rati

on

or

ob

serv

atio

n o

f sk

ills,

did

th

e ca

nd

idat

e d

o t

he

foll

ow

ing

?

Reg

ula

tio

ns

Sta

nd

ard

s &

In

du

stry

re

qu

irem

ents

Y

es

No

Ass

esso

r N

ote

s

1.

Effe

ctiv

ely

rese

arch

legi

slat

ive

chan

ges

2.

Dem

onst

rate

kno

wle

dge

of r

elev

ant l

egis

latio

n

3.

Det

erm

ine

gaps

in o

rgan

isat

iona

l pro

cedu

res

4.

Effe

ctiv

ely

com

mun

icat

e w

ith o

ther

s, b

oth

writ

ten

and

verb

al

5.

Effe

ctiv

ely

com

mun

icat

e a

diffi

cult

mes

sage

6.

Dem

onst

rate

kno

wle

dge

of o

rgan

isat

iona

l rev

iew

re

quire

men

ts

7.

Cle

arly

and

con

cise

ly d

ocum

ent l

egis

lativ

e re

quire

men

ts in

an

unde

rsta

ndab

le w

ay

8.

Res

pond

to r

eque

sts

from

cou

ncil

for

info

rmat

ion

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 4

– P

ract

ical

Tas

ks a

nd

Ob

serv

atio

n R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

80 o

f 220

V

ersi

on 1

, Mar

ch 2

010

Dem

on

stra

tio

n/O

bse

rvat

ion

Ch

eckl

ist

Clu

ster

2 –

Wo

rkin

g w

ith

co

un

cil

Tas

k 4

– C

om

plia

nce

wit

h le

gis

lati

on

pro

ced

ure

Can

did

ate’

s n

ame

Is

beh

avio

ur

ob

serv

ed?

D

uri

ng

th

e d

emo

nst

rati

on

or

ob

serv

atio

n o

f sk

ills,

did

th

e ca

nd

idat

e d

o t

he

foll

ow

ing

?

Reg

ula

tio

ns

Sta

nd

ard

s &

In

du

stry

re

qu

irem

ents

Y

es

No

Ass

esso

r N

ote

s

Ass

esso

r’s g

ener

al c

omm

ents

/obs

erva

tions

:

Ass

esso

r’s

nam

e

Ass

esso

r’s

sig

nat

ure

Ou

tco

me

(Ple

ase

circ

le)

S

(Sat

isfa

ctor

y)

NY

S

(Not

Yet

Sat

isfa

ctor

y)

Can

did

ate’

s si

gn

atu

re

D

ate




Task 5 – Development of a new council policy


Outline of task

For this task, you will be required to describe the process used for developing a new policy,

collecting a portfolio of evidence. Details should include the work undertaken for each step in

the policy development lifecycle, including:

how the need for the policy was established

establishing the objectives of the policy

consulting with key stakeholders

drafting the policy for management review

implementing the policy and ensuring clarity of information

evaluating the effectiveness of the policy

making modifications to the policy where required

presentation of the policy to the relevant council committee.

You should ensure that you provide clear evidence of the specific roles and responsibilities you

had in the policy development. Additionally, you should provide details and evidence of the

effectiveness of the policy, through evaluations conducted and feedback received.


identify the need for a new policy

establish clear and relevant policy objectives

communicate effectively with key stakeholders

clearly and concisely document policy requirements

determine and roll out policy training and education

assess the effectiveness of the policy development process

provide information to council in a timely manner according to communication protocols.



Demonstration/observation checklist Cluster/Skill 2 – Working with council Task 5 – Development of a new policy

Candidate’s name

Assessor’s name


Work activity Prepare a portfolio showing the steps involved in implementing a new policy.


competency


LGACOM603B Develop, implement and review policies and procedures

LGACORE501B Provide quality and timely advice to council

Assessment location



For this task, the candidate will be required to describe the process used for developing a new

policy, collecting a portfolio of evidence. Details should include the work undertaken for each

step in the policy development lifecycle, including:

how the need for the policy was established

establishing the objectives of the policy

consulting with key stakeholders

drafting the policy for management review

presenting the policy to council for approval

implementing the policy and ensuring clarity of information

evaluating the effectiveness of the policy

making modifications to the policy where required.

The candidate should ensure that they provide clear evidence of the specific roles and

responsibilities they had in the policy development. Additionally, they should provide details and

evidence of the effectiveness of the policy, through evaluations conducted and feedback

received.


new policy

LG

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ion

Ch

eckl

ist

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ster

2 –

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rkin

g w

ith

co

un

cil

Tas

k 5

– D

evel

op

men

t o

f a

new

po

licy

Can

did

ate’

s n

ame

Is

beh

avio

ur

ob

serv

ed?

Du

rin

g t

he

dem

on

stra

tio

n o

r o

bse

rvat

ion

of

skill

s, d

id t

he

can

did

ate

do

th

e fo

llo

win

g?

Reg

ula

tio

ns

Sta

nd

ard

s &

In

du

stry

re

qu

irem

ents

Y

es

No

Ass

esso

r’s

No

tes

1.

Iden

tify

the

need

for

a ne

w p

olic

y

2.

Est

ablis

h cl

ear

and

rele

vant

pol

icy

obje

ctiv

es

3.

Com

mun

icat

e ef

fect

ivel

y w

ith k

ey s

take

hold

ers

4.

Cle

arly

and

con

cise

ly d

ocum

ent p

olic

y re

quire

men

ts

5.

Pro

vide

info

rmat

ion

to c

ounc

il in

a ti

mel

y m

anne

r ac

cord

ing

to

prot

ocol

s

6.

Det

erm

ine

and

roll

out p

olic

y tr

aini

ng a

nd e

duca

tion

7.

Ass

ess

the

effe

ctiv

enes

s of

the

polic

y de

velo

pmen

t pro

cess

LG

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serv

atio

n R

eco

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g S

hee

ts

© D

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ork

forc

e D

evel

opm

ent 2

010

P

age

86 o

f 220

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ersi

on 1

, Mar

ch 2

010

Dem

on

stra

tio

n/O

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rvat

ion

Ch

eckl

ist

Clu

ster

2 –

Wo

rkin

g w

ith

co

un

cil

Tas

k 5

– D

evel

op

men

t o

f a

new

po

licy

Can

did

ate’

s n

ame

Is

beh

avio

ur

ob

serv

ed?

Du

rin

g t

he

dem

on

stra

tio

n o

r o

bse

rvat

ion

of

skill

s, d

id t

he

can

did

ate

do

th

e fo

llo

win

g?

Reg

ula

tio

ns

Sta

nd

ard

s &

In

du

stry

re

qu

irem

ents

Y

es

No

Ass

esso

r’s

No

tes

Ass

esso

r’s g

ener

al c

omm

ents

/obs

erva

tions

:

Ass

esso

r’s

nam

e

Ass

esso

r’s

sig

nat

ure

Ou

tco

me

(Ple

ase

circ

le)

S

(Sat

isfa

ctor

y)

NY

S

(Not

Yet

Sat

isfa

ctor

y)

Can

did

ate’

s si

gn

atu

re

D

ate




Task 6 – Register and evaluation


Outline of task

For this task you will be required to complete:

1. a tender register detailing:

− the name and reference number of the tender

− the closing date for tenders

− the name and contact details of each tenderer.

2. a tender evaluation form detailing:

− the evaluation criteria used

− weighting of each criterion

− the name of the tenderers being evaluated and their score against each criterion

− additional comments about each tenderer against the criteria.


identify appropriate evaluation criteria and weighting;

assess tender bids against the evaluation criteria and apply an appropriate score.



Demonstration/Observation Checklist Cluster 3 – Contract management Task 6 – Register and evaluation

Candidate’s name

Assessor’s name


Work activity Complete a tender register and tender evaluation form.


competency

LGACOM402A Arrange contracts

PSPPROC410A Administer contracts

BSBWRT401A Write complex documents

Assessment location



Candidate is to use council templates where available.


procurement policy

tender register sheet

tender evaluation form

minimum three tender bid documents

tender brief

LG

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serv

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n R

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g S

hee

ts

P

age

91 o

f 220

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artm

ent o

f T

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ing

and

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elop

men

t 201

0

V

ersi

on 1

, Mar

ch 2

010

Dem

on

stra

tio

n/O

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rvat

ion

Ch

eckl

ist

Clu

ster

3-

Co

ntr

act

man

agem

ent

Tas

k 6

– R

egis

ter

and

eva

luat

ion

Can

did

ate’

s n

ame

Is

beh

avio

ur

ob

serv

ed?

Du

rin

g t

he

dem

on

stra

tio

n o

r o

bse

rvat

ion

of

skill

s, d

id t

he

can

did

ate

do

th

e fo

llo

win

g?

Reg

ula

tio

ns

Sta

nd

ard

s &

In

du

stry

re

qu

irem

ents

Yes

N

o

Ass

esso

r’s

No

tes

1.

Ent

er th

e de

tails

of t

he te

nder

s co

rrec

tly in

the

tend

er r

egis

ter

shee

t. C

ounc

il pr

oced

ures

2.

Iden

tify

the

appr

opria

te e

valu

atio

n cr

iteria

.

3.

Iden

tify

the

appr

opria

te w

eigh

ting

to c

riter

ia.

4.

Mak

e ap

prop

riate

com

men

ts to

eva

luat

ion

of th

e cr

iteria

.

5.

Iden

tify

com

plia

nce

with

oth

er r

equi

rem

ents

suc

h as

insu

ranc

e.

Ass

esso

r’s g

ener

al c

omm

ents

/obs

erva

tions

:

Ass

esso

r’s

nam

e

Ass

esso

r’s

sig

nat

ure

Ou

tco

me

(Ple

ase

circ

le)

S

(Sat

isfa

ctor

y)

NY

S

(Not

Yet

Sat

isfa

ctor

y)

Can

did

ate’

s si

gn

atu

re

D

ate

LG

A40

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tifi

cate

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Lo

cal G

ove

rnm

ent

Sec

tio

n 4

– P

ract

ical

Tas

ks a

nd

Ob

serv

atio

n R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

92 o

f 220

V

ersi

on 1

, Mar

ch 2

010

Pag

e in

tent

iona

lly b

lank




Task 7 – Report


Outline of task

For this task you will be required to:

complete a draft report to council outlining the purpose of the tender, the tender process,

an evaluation of the tenders received and a recommendation, using council’s report

format

check your document for accuracy, punctuation, grammar and spelling and submit to your

manager/supervisor for checking

complete a final report with changes as required by your editing and your manager/

supervisor’s comments.


use word processing software to complete the report

present the relevant information in clear simple English and in a logical sequence

use correct spelling, grammar and punctuation

use the correct council format for agenda reports

edit your draft report and produce a final version.



Demonstration/observation checklist Cluster 3 – Contract management

Task 7 – Report

Candidate’s name

Assessor’s name


Work activity Write a report to council, evaluating tenders received and make a recommendation to council.


competency




Assessment location



Candidate is to use council template for agenda reports.


tender brief


tender bid documents

council agenda report template

LG

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cate

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– P

ract

ical

Tas

ks a

nd

Ob

serv

atio

n R

eco

rdin

g S

hee

ts

P

age

97 o

f 220

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artm

ent o

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rain

ing

and

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Dev

elop

men

t 201

0

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ersi

on 1

, Mar

ch 2

010

Dem

on

stra

tio

n/O

bse

rvat

ion

Ch

eckl

ist

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Tas

k 7

– R

epo

rt

Can

did

ate’

s n

ame

Is

beh

avio

ur

ob

serv

ed?

D

uri

ng

th

e d

emo

nst

rati

on

or

ob

serv

atio

n o

f sk

ills,

did

th

e ca

nd

idat

e d

o t

he

foll

ow

ing

?

Reg

ula

tio

ns

Sta

nd

ard

s &

In

du

stry

re

qu

irem

ents

Y

es

No

Ass

esso

r’s

No

tes

1.

Pla

n th

e la

yout

and

con

tent

of t

he r

epor

t.

2.

Use

Cou

ncil’

s te

mpl

ate

and

styl

e gu

ide

for

repo

rt w

ritin

g.

3.

Use

cor

rect

spe

lling

, gra

mm

ar a

nd p

unct

uatio

n.

4.

Rev

iew

and

edi

t the

dra

ft pr

ior

to p

rodu

cing

a fi

nal r

epor

t.

5.

Obt

ain

feed

back

and

aut

horis

atio

n fo

r th

e re

port

from

the

rele

vant

man

ager

.

6.

Che

ck d

etai

ls w

ith r

elev

ant p

erso

nnel

whe

re r

equi

red.

Ass

esso

r’s g

ener

al c

omm

ents

/obs

erva

tions

:

LG

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cate

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ove

rnm

ent

Sec

tio

n 4

– P

ract

ical

Tas

ks a

nd

Ob

serv

atio

n R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

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inin

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d W

ork

forc

e D

evel

opm

ent 2

010

P

age

98 o

f 220

V

ersi

on 1

, Mar

ch 2

010

Dem

on

stra

tio

n/O

bse

rvat

ion

Ch

eckl

ist

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Tas

k 7

– R

epo

rt

Can

did

ate’

s n

ame

Is

beh

avio

ur

ob

serv

ed?

D

uri

ng

th

e d

emo

nst

rati

on

or

ob

serv

atio

n o

f sk

ills,

did

th

e ca

nd

idat

e d

o t

he

foll

ow

ing

?

Reg

ula

tio

ns

Sta

nd

ard

s &

In

du

stry

re

qu

irem

ents

Y

es

No

Ass

esso

r’s

No

tes

Ass

esso

r’s

nam

e

Ass

esso

r’s

sig

nat

ure

Ou

tco

me

(Ple

ase

circ

le)

S

(Sat

isfa

ctor

y)

NY

S

(Not

Yet

Sat

isfa

ctor

y)

Can

did

ate’

s si

gn

atu

re

D

ate




Task 8 – Letters


Outline of task For this task you will be required to:

write a letter to the successful tenderer, advising them of the outcome of the tender

process and the action to follow

write a letter to unsuccessful tenderers, advising them of the outcome of the tender

process.


provide information appropriate to the purpose of the letter

use correct, spelling, grammar and punctuation

apply council’s style guide to the layout and content of the letters.



Demonstration/Observation Checklist Cluster 3 – Contract management

Task 8 – Letters

Candidate’s name

Assessor’s name


Work activity Write a letter to the successful applicant and the unsuccessful applicants.


competency




Assessment location



Candidate is to use council style guide/letter template.


tender brief


tender bids

council report

council style guide/letter templates

LG

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cate

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– P

ract

ical

Tas

ks a

nd

Ob

serv

atio

n R

eco

rdin

g S

hee

ts

P

age

103

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Mar

ch 2

010

Dem

on

stra

tio

n/O

bse

rvat

ion

Ch

eckl

ist

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Tas

k 8

– L

ette

rs

Can

did

ate’

s n

ame

Is

beh

avio

ur

ob

serv

ed?

D

uri

ng

th

e d

emo

nst

rati

on

or

ob

serv

atio

n o

f sk

ills,

did

th

e ca

nd

idat

e d

o t

he

foll

ow

ing

?

Reg

ula

tio

ns

Sta

nd

ard

s &

In

du

stry

re

qu

irem

ents

Y

es

No

Ass

esso

r’s

No

tes

1.

Use

cou

ncil

styl

e gu

ide/

tem

plat

es fo

r le

tter

writ

ing.

2.

Use

cor

rect

spe

lling

, pun

ctua

tion

and

gram

mar

.

3.

Pro

vide

cle

ar, c

onci

se in

form

atio

n.

Ass

esso

r’s g

ener

al c

omm

ents

/obs

erva

tions

:

Ass

esso

r’s

nam

e

Ass

esso

r’s

sig

nat

ure

Ou

tco

me

(Ple

ase

circ

le)

S

(Sat

isfa

ctor

y)

NY

S

(Not

Yet

Sat

isfa

ctor

y)

Can

did

ate’

s si

gn

atu

re

D

ate

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 4

– P

ract

ical

Tas

ks a

nd

Ob

serv

atio

n R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

104

of 2

20

V

ersi

on 1

, Mar

ch 2

010

Pag

e in

tent

iona

lly b

lank




Task 9 – Contract


Outline of task

For this task you will be required to draft a contract document for the tender you have

evaluated.

You will be assessed on your ability to incorporate:

appropriate specifications

schedule of progress payments

appropriate milestones and reporting

dispute resolution procedures

quality assurance mechanisms

deliverables

contract transition requirements

contingencies.




Task 9 – Contract

Candidate’s name

Assessor’s name


Work activity Draft a contract for the successful tender.


competency




Assessment location



Candidate is to draft contract using standard council template and in accordance with council procedures. A previous contract can be used as a guide.


tender brief


tender bids

council report

council style guide

contract template

procurement policy/procedures

LG

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Ob

serv

atio

n R

eco

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g S

hee

ts

P

age

109

of 2

20

©

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ent o

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rain

ing

and

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men

t 201

0

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on 1

, Mar

ch 2

010

Dem

on

stra

tio

n/O

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rvat

ion

Ch

eckl

ist

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Tas

k 9

– C

on

trac

t

Can

did

ate’

s n

ame

Is

beh

avio

ur

ob

serv

ed?

D

uri

ng

th

e d

emo

nst

rati

on

or

ob

serv

atio

n o

f sk

ills,

did

th

e ca

nd

idat

e d

o t

he

foll

ow

ing

?

Reg

ula

tio

ns

Sta

nd

ard

s &

In

du

stry

re

qu

irem

ents

Y

es

No

Ass

esso

r’s

No

tes

1.

Iden

tify

appr

opria

te c

ontr

act d

etai

ls.

2.

Che

ck d

etai

ls w

ith r

elev

ant p

erso

nnel

whe

re r

equi

red.

3.

Che

ck d

etai

ls w

ith r

elev

ant p

erso

nnel

whe

re r

equi

red.

Ass

esso

r’s g

ener

al c

omm

ents

/obs

erva

tions

:

Ass

esso

r’s

nam

e

Ass

esso

r’s

sig

nat

ure

Ou

tco

me

(Ple

ase

circ

le)

S

(Sat

isfa

ctor

y)

NY

S

(Not

Yet

Sat

isfa

ctor

y)

Can

did

ate’

s si

gn

atu

re

D

ate

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 4

– P

ract

ical

Tas

ks a

nd

Ob

serv

atio

n R

eco

rdin

g S

hee

ts

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

110

of 2

20

V

ersi

on 1

, Mar

ch 2

010

Pag

e in

tent

iona

lly b

lank




Task 10 – Logbook


Outline of task

For this task you will be required to maintain a logbook of action you have taken to monitor the

performance and progress of a contract, recording a minimum of three types of different events

or types of action taken to monitor progress and to write a brief report to council on the progress

of the contract.


demonstrate monitoring of performance and progress of the contract

identify problems and take remedial action to rectify problems

resolve disputes

write a clear, concise and accurate report to council on the progress of the contract, using correct, spelling, punctuation and grammar.




Task 10 – Logbook

Candidate’s name

Assessor’s name


Work activity Maintain a logbook of performance management actions and write a progress report to council.


competency




Assessment location



Candidate is to demonstrate a minimum of three different types of action over a period, which may include:

inspection, progress meeting, progress report, random sampling.

Report is to be drafted using council template for agenda reports.


contract

contract management policy/procedures

contract schedule/Gantt chart

LG

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cate

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– P

ract

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Tas

ks a

nd

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tent

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lank



Cluster 4 – Leadership and organisational performance



Outline of task

For this task, you are required to collect information on a new policy introduced into the

workplace to reflect a change in legislation. Details on the policy should be evidenced by

compiling a portfolio of how the policy was implemented, including how you:

reviewed the ability of the current organisational structure to support changes in the new

legislation

identified the need to develop a new policy

implemented communication strategies to disseminate information to elected members,

staff and the public about the new policy

obtained specialist advice if required

developed new procedures to reflect the change in policy

facilitated team member contribution to the development of new procedure/s to support

the new policy

ensured that the new procedure/s are compliant with anti-discrimination and equal

opportunity employment legislation

organised employee training regarding the implementation of the new procedure/s

monitored how changes in work flow/outputs have been affected by implementation of the

new procedures

provided feedback to management regarding the implementation and monitoring of the

new procedure/s.

Note that the portfolio should focus on your specific roles and responsibilities, and how you

contributed to the successful introduction of the policy.


design and implement organisational structures, policies and processes

plan and allocate team roles and responsibilities

monitor team performance



communicate change

report to management.



Demonstration/observation checklist Cluster 4 – Leadership and organisational performance


Candidate’s name

Assessor’s name


Work activity Development and implementation of new policy and procedure/s

Cluster 3 – Core units of

competency

LGACOMP026A – Provide team leadership

LGACORE602B – Promote and facilitate organisational performance

Assessment location



Candidate to provide portfolio of evidence demonstrating development and implementation of a new policy and procedure/s. Candidate needs to demonstrate that they have:

reviewed the ability of the current organisational structure to support changes in the new legislation

identified the need to develop a new policy

implemented communication strategies to disseminate information to elected members, staff and the public about the new policy

obtained specialist advice if required

developed new procedures to reflect the change in policy

facilitated team member contribution to the development of new procedure/s to support the new policy

ensured that the new procedure/s are compliant with anti-discrimination and equal opportunity employment legislation

organised employee training regarding the implementation of the new procedure/s

monitored how changes in work flow/outputs have been affected by implementation of the new procedures

provided feedback to management regarding the implementation and monitoring of the new procedure/s.


The candidate should ensure that they provide clear evidence of the specific roles and responsibilities they had in the development and implementation of the new policy and procedure/s.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 4

– P

ract

ical

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esso

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iew

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view

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t of o

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isat

iona

l inn

ovat

ion,

cr

eativ

ity a

nd e

xcel

lenc

e.

4.

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trib

ute

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e de

velo

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pro

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cal w

ork

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r a

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n an

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te te

am r

oles

and

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ibili

ties.

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Mon

itor

and

mai

ntai

n te

am p

erfo

rman

ce.

9.

Fac

ilita

te c

hang

e.

10.

Pro

vide

feed

back

to m

anag

emen

t.

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A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 4

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/obs

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esso

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esso

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ate

LGA40104 Certificate IV in Local Government Section 5 – Candidate’s Information and Self-Evaluation Forms


PART 2

Section 5

Candidate’s Information and

Self-Evaluation Forms

It is recommended that candidates be provided with this information before applying

for RPL.



What is Recognition of Prior Learning (RPL)?

RPL is the acknowledgment of skills and knowledge obtained through learning achieved outside

the formal education and training system and includes work and life experience including paid

and volunteer work and skills attained through leisure pursuits such as musical, mechanical or

linguistic abilities.

RPL recognises any prior knowledge and experience and measures it against the qualification

in which students are enrolled. The individual may not need to complete all of a training

program if he or she already possesses some of the competencies taught in the program.

Why you should apply for RPL

If you apply for RPL and your application is successful you could:

reduce or eliminate the need for any training in skills and knowledge you already have

save time by not needing to attend any or a reduced number of classes and completing unnecessary work

save money because you will not have to buy textbooks and other learning material

complete your qualification in a shorter time

advance to a higher level qualification in a shorter time if desired.

Some terms you need to understand

It is important that you understand the following terms to assist you with your RPL application.

Competence

Competence is the demonstration of skills and knowledge that you have gained through life and

work experiences as well as any training that you have successfully completed that can be

matched against a set of industry performance standards referred to as units of competency.

These units are grouped together to form a specific industry qualification, within the Australian

Quality Training Framework (AQTF).

Each unit of competency is divided into elements (a set of activities that lead to an overall

achievement or demonstration of competence). Each of these elements is further broken down

into a set of performance criteria which give a more detailed description of the skills and

knowledge you need to be able to demonstrate.

Matching your evidence against each of the elements/performance criteria will help you to reach

your qualification more quickly.



How to prepare for your RPL assessment

In order for your skills to be formally recognised as part of a national qualification, Assessors

must make sure that you (the candidate) have the required skills and knowledge to meet the

industry standard as specified in the relevant Training Package.

You must be involved in the RPL process so that all the experience, skills and knowledge you

have gained over time can be correctly identified and suitably demonstrated. This evidence is

gathered and used in recognition of all or some of the units for the qualification you wish to gain.

All assessment requirements will be discussed with you in advance and you will be given the

opportunity to ask questions and clarify requirements. Being prepared for the assessment

process and knowing what you need to provide can save you valuable time and ensure that the

RPL assessment is as simple and stress-free as possible.

Here are some tips to make the application process and interview easier for you.

1. Your Assessor will ask you to talk about your work roles and your employment history.

Bring a copy of your résumé. You might like to write down any work you have done in the

past (paid or unpaid) and where this took place.

2. If you have certificates from any training courses you have completed, bring along either

certified copies or the originals to the interview with the Assessor and they can make a

copy of them.

3. Bring along any other documentation that you think would support your claim that you

have done this work over time.

The following is a list of some of the documents you can provide as examples of your

work history:

brief CV

certificates/results of assessment

any licences

tickets held, eg forklift, crane

photographs of work undertaken

diaries/task sheets/job sheets/logbooks

site training records

site competencies held record

membership of relevant professional associations

hobbies/interests/special skills outside work

references/letters from previous employers/supervisors

industry awards

any other documentation that may demonstrate your trade or industry experience or support your claim.



Depending on where you have worked and what the work may have included, you may or

may not have documentary evidence. Do not be put off if you do not have documentary

evidence, as the Assessor will work with you during the assessment process.

4. Think about whom you would consider to be your workplace contact or referee.

Is your employer happy to support your aim to become qualified?

Would you feel comfortable if the Assessor contacted your current workplace or previous

workplace/s to validate your skills and spoke to your supervisor/s or employer/s?

5. You will need to supply the contact details of work referees who can confirm your skills in

the industry.

Think about whom the best person to confirm your skill level would be.

Think about current or recent supervisors or employers who have observed your work and

who would be able to confirm your previous work skills and experience. The Assessor will

need to contact them.

6. You can speak with your Assessor about other ways you can show your skills for the trade

or industry in which you are seeking recognition.

These could include letters from employers, records of any training courses or

professional development sessions attended, employers or clients in related industries or

government agencies, acknowledgements, workplace forms (as long as there are no

confidentiality issues – see below) or any other relevant documents.

Confidentiality issues

It is important that sensitive information is not included as part of your Supporting

Documentation (as identified in Section 6 and any other documentation you wish to use as

evidence). You may need authorisation from your supervisor to use some of your evidence, so it

is always best to check the privacy and confidentiality policies of the organisation. Client names

should be deleted and financial figures or other personal details should be blacked out and

made unidentifiable.



The four steps in the RPL assessment process

Once your training organisation has provided you with the information you need to apply for

RPL, you need to follow these four steps in order to complete the process.

Step 1 –

Self-Evaluation

Before you decide to apply for RPL you need to assess your current

competence for one or several units of competency.

Complete the candidate information and self-evaluation forms provided

with as much information of your previous work experience as you can.

This will allow for an initial assessment of your experience and a check

to see whether you can demonstrate the required skills and knowledge.

You can discuss this with an RPL Assessor if you want.

You must be able to provide evidence against the

elements/performance criteria for the relevant unit/s of competency.

It is not enough to simply state that you possess the skills and

knowledge required. You must be able to demonstrate competence.

This is your opportunity to provide as much proof as you can of the

variety of experience you have had. You should supply examples of

your work history if you have any. (See Tip 3 above.)

Depending on the trade or industry you have worked in, you may or may

not have documentary evidence available. This should not deter you

from seeking RPL, as your Assessor will work with you throughout the

RPL process.

You will also need to supply the contact details of work referees who

can confirm your skills in the industry.

By asking your supervisor to complete their part of your self-evaluation,

they will be providing valuable evidence confirming the work experience,

skills and knowledge you have demonstrated in the performance of your

work duties.

You will also be provided with a list of suggested evidence that you

could use to demonstrate that you are competent in a particular unit or

units of competency. This list is a guide only. If you have other suitable

evidence to support your claim for RPL then you are encouraged to

share this with your Assessor.

If you do not believe that you have any suitable evidence, then you

should discuss your options with your Assessor.

Once you have completed the self-evaluation and made the decision

that you would like to continue with the RPL process, make an

appointment for an interview and enrol for RPL.

Note: It is possible to gain RPL for an entire qualification.



Step 2 – Enrolment

and interview with

the Assessor

An interview with an Assessor who understands your industry will be

organised for you. They will review – usually with you – the information

and supporting documentation you have provided and match up your

skills to the units/subjects in the qualification.

During your RPL interview, your Assessor will discuss with you your

self-evaluation and any evidence you have provided.

It is at this point that you will be able to identify any previous work

experience and discuss this with your Assessor.

During this conversation, you will be required to answer questions

relating to your work experience. This questioning forms part of the

assessment, as it will identify your current knowledge and skills

regarding the area of industry in which you are applying for recognition.

If you are currently enrolled in a training course relating to this

qualification, it is important that you let your Trainer know that you intend

to apply for RPL, then nominate the units you have selected for RPL so

that the required documentation can be processed and your application

can go ahead.

It is at this stage that a decision will be made whether you are able to

proceed to the next step or whether you need to undergo gap training.

Step 3 – Practical

demonstration

of your skills

Your Assessor will organise with you and your employer to conduct a

practical skills test at your workplace (if appropriate) or other suitable

location.

This is your opportunity to demonstrate your level of competence on a

practical level. The assessment will focus on the skills required in the

work activities which relate to the qualification in which you are applying

for recognition.

Your Assessor will identify the skills they want you to demonstrate by

asking you to complete certain tasks.

Step 4 – Provision

of further

supporting

evidence

Your Assessor will need to confirm your previous work experience with

someone (such as your supervisor or employer) who can vouch for your

skills over a period of time.

They will contact the referees you have provided as part of the

candidate information.

Your Assessor may ask you to give your selected workplace contacts or

previous employers the Third Party report to complete. Authentication of

these reports by the Assessor would then be required.



After the assessment

After the assessment, your Assessor will advise you of the units of competency you have

successfully completed. You will also be advised whether you have gained the full qualification

or if gaps have been identified during the recognition process. If you do have skill gaps, these

may be addressed through additional training.

If you have any questions during the RPL process, you should contact your Assessor.

.



Candidate’s Information Form

(You may find it easier to provide the information for the following by attaching a résumé.)

Qualification/Industry in which you are seeking recognition


Personal details

Surname

First name/s

Any other name/s used

Home address

Postal address (if different from above)

Home: Work: Telephone numbers

Mobile: Fax:

Email address

Are you a permanent resident of Australia?

Yes No

Do you need an interpreter to help you with an interview? Yes No

Do you have a disability which we should be aware of? Yes No

Will you need special aids if you are required to undertake a practical assessment?

Yes No

Please provide details of special needs so that we can assist you if required.

Current employment

Are you currently employed? Yes No

If ‘yes’, in which occupation are you currently employed?

What is your current job title?

Who is your current employer?

How long have you worked in this job approximately?

year/s month/s

Is this occupation in the same industry as the industry in which you are applying for recognition?

Yes No If ‘no’, go to the next page.

LGA40204 Certificate IV in Local Government (Administration) Section 5 – Candidate Information and Self-Evaluation


If ‘yes’, list some of the main tasks you perform as part of your work that you think are relevant to your RPL application.

If you have further recent industry experience relevant to your application, please attach another sheet or your current résumé.

Rate your knowledge and skills against the qualification/industry relevant to your RPL application.

Industry area: Disability/Aged Care Yes No Possibly

I think my experience is of a high level.

I think I am skilled to do this job.

I know how to do the work tasks really well.

I can explain my experience and provide documentary evidence.

I have undertaken much of this work without supervision.

Further training

I have attended training courses in this area of work.

If ‘yes’, what training did you undertake? Include date training completed (month, year).

Is there any further information you wish to give in support of your application?

Professional referees (relevant to work situation if not already listed on your résumé)

Name

Position

Organisation

Address of organisation

Phone number

Mobile number

Email address



Professional referees (relevant to work situation if not already listed on your résumé)

Name

Position

Organisation

Address of organisation

Phone number

Mobile number

Email address

Candidate’s Employment History Form

(You may attach a current résumé in place of completing this section.)

Period of employment (DD/MM/YYYY) Name, address

and phone number of employers

From To

Position/s held

Full-time Part-time Casual

Description of major duties

1.

2.

3.

4.

5.

Attach additional sheet if required.

Declaration

I declare that the information contained in this application is true and correct and that all

documents are genuine.

Candidate’s signature Date

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

P

age

135

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

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rkfo

rce

Dev

elop

men

t 201

0

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on 1

, Ma

y 2

010

Can

did

ate’

s S

elf-

Eva

luat

ion

Fo

rm

Co

mp

leti

on

in

stru

ctio

ns

The

pur

pose

of c

ompl

etin

g th

e S

elf-

Eva

luat

ion

For

m is

to e

nabl

e ca

ndid

ates

who

bel

ieve

that

they

alre

ady

pos

sess

the

com

pete

ncie

s, t

o as

sess

thei

r sk

ills

and

know

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e ag

ains

t th

e qu

alifi

catio

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Com

plet

e th

e fo

llow

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page

s an

d id

entif

y yo

ur c

apac

ity to

per

form

the

task

s de

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ed. B

e ho

nest

in y

our

appr

aisa

l. B

y co

mpl

etin

g th

is

self-

eval

uatio

n yo

u w

ill b

e id

entif

ying

the

area

s w

here

you

ma

y be

abl

e to

app

ly fo

r re

cogn

ition

.

NB

: If

th

is s

elf-

eval

uat

ion

is b

ein

g u

sed

as

evid

ence

, you

r su

perv

isor

mus

t eva

luat

e yo

ur a

bilit

y to

per

form

the

wor

k ta

sks.

You

r su

perv

isor

is a

lso

aske

d to

com

men

t on

your

abi

lity

to p

erfo

rm th

ese

wor

k ta

sks

and

verif

y th

is b

y si

gnin

g ea

ch s

ectio

n.

If th

is s

elf-

eval

uatio

n is

bei

ng u

sed

only

so

that

you

and

you

r A

sses

sor

can

deci

de if

you

sho

uld

proc

eed,

then

it d

oesn

’t ha

ve t

o be

ver

ified

.

Iden

tify

your

leve

l of e

xper

ienc

e in

per

form

ing

each

com

pete

ncy/

task

by

usin

g th

e fo

llow

ing:

no

t w

ell

– I

do t

he t

ask

but

not

wel

l.

w

ell

– I

do t

he t

ask

wel

l.

ve

ry w

ell

– I d

o th

e ta

sk r

eally

wel

l.

See

exa

mpl

e be

low

.

I ha

ve p

erfo

rmed

th

ese

tas

ks

E

vid

ence

to

su

pp

ort

cla

im

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

.

Do

cum

enta

tio

n p

rovi

ded

(N

umbe

r an

d na

me

the

docu

men

t yo

u ar

e pr

ovid

ing

for

easy

ref

eren

ce)

Usi

ng a

com

pute

r to

ent

er o

r ch

ange

wor

k in

form

atio

n or

da

ta.

Not

Wel

l N

ot W

ell

Usi

ng p

erso

nal p

rote

ctiv

e eq

uipm

ent a

s ap

prop

riat

e to

co

nduc

t my

wo

rk s

afel

y an

d in

acc

orda

nce

with

site

and

le

gal

req

uire

men

ts.

Wel

l

W

ell

1 C

opy

of

Com

pan

y P

erso

nal

Pro

tect

ive

Eq

uipm

ent

Req

uire

men

ts f

or m

y jo

b ro

le.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

136

of 2

20

V

ersi

on 1

, Ma

y 2

010

Can

did

ate

Sel

f-E

valu

atio

n

Clu

ster

1 –

Lo

cal G

ove

rnm

ent

Ind

uct

ion

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 1

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

1.

Iden

tify

and

acce

ss O

HS

man

uals

and

in

stru

ctio

ns.

2.

Abl

e to

mai

ntai

n fa

mili

arity

with

OH

S p

olic

ies

and

proc

edur

es.

3.

Man

age

and

mai

ntai

n m

y w

ork

area

in

acco

rdan

ce w

ith O

HS

sta

ndar

ds fo

r th

e w

orkp

lace

.

4.

Rec

ogni

se a

nd r

epor

t haz

ards

.

5.

Fol

low

wor

k pl

ace

proc

edur

es a

nd w

ork

inst

ruct

ions

for

cont

rolli

ng r

isks

.

6.

Fol

low

wor

k pl

ace

proc

edur

es fo

r de

alin

g w

ith

fires

, acc

iden

ts a

nd e

mer

genc

ies.

7.

Rai

se O

HS

issu

es w

ith d

esig

nate

d re

spon

sibl

e em

ploy

ees.

8.

Mak

e co

ntrib

utio

ns to

OH

S in

the

wor

k pl

ace.

9.

Iden

tify

cust

omer

nee

ds a

nd e

xpec

tatio

ns.

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

P

age

137

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 1

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

10.

Effe

ctiv

ely

com

mun

icat

e w

ith c

usto

mer

s.

11.

Pro

vide

cus

tom

ers

with

the

info

rmat

ion

or

assi

stan

ce th

ey r

equi

re.

12.

Cha

nge

my

com

mun

icat

ion

styl

e ap

prop

riate

to

the

situ

atio

n.

13.

Mai

ntai

n a

posi

tive

imag

e of

the

loca

l go

vern

men

t.

14.

Mai

ntai

n co

nfid

entia

lity.

15.

Effe

ctiv

ely

man

age

diffi

cult

cust

omer

situ

atio

ns.

16.

Und

erst

and

the

rela

tions

hip

betw

een

elec

ted

mem

bers

and

sta

ff.

17.

Und

erst

and

and

follo

w C

ounc

il’s

polic

ies

and

proc

edur

es.

18.

Und

erst

and

exte

nt o

f del

egat

ion

and

limits

of

auth

ority

.

19.

Com

mun

icat

e w

ith c

olle

ague

s in

acc

orda

nce

with

pro

toco

ls a

nd p

olic

ies.

20.

Mai

ntai

n m

y w

ork

area

in a

saf

e co

nditi

on.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

138

of 2

20

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 1

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

21.

Adh

ere

to c

ode

of c

ondu

ct.

22.

Prio

ritis

e ta

sks

and

man

age

time

effe

ctiv

ely.

23.

Cor

rect

ly in

terp

ret i

nstr

uctio

ns.

24.

Iden

tify

barr

iers

to c

ompl

etin

g w

ork

com

mitm

ents

and

take

app

ropr

iate

act

ion

to

min

imis

e po

tent

ial i

mpa

ct.

25.

Obt

ain

supp

ort w

hen

requ

ired

to c

ompl

ete

a ta

sk.

26.

Iden

tify

envi

ronm

enta

l ris

ks r

elev

ant t

o m

y w

ork.

27.

Car

ry o

ut w

ork

in a

ccor

danc

e w

ith s

peci

fied

envi

ronm

enta

l pro

cedu

res.

28.

Con

trib

ute

sugg

estio

ns fo

r w

ork

plac

e ch

ange

.

29.

Act

upo

n ag

reed

cha

nges

to im

prov

e w

ork

outc

omes

.

30.

Pro

mot

e co

-ope

rativ

e an

d ef

fect

ive

wor

kpla

ce

rela

tions

hips

.

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

P

age

139

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 1

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

31.

Res

olve

con

flict

s th

roug

h pe

rson

al

com

mun

icat

ion.

32.

Sha

re in

form

atio

n, k

now

ledg

e an

d sk

ills

with

co

lleag

ues.

33.

Mee

t wor

k co

mm

itmen

ts.

34.

Iden

tify

oppo

rtun

ities

for

impr

ovem

ent i

n th

e w

ork

grou

p.

35.

Mak

e a

prac

tical

con

trib

utio

n to

res

olvi

ng w

ork

rela

ted

prob

lem

s.

36.

Obs

erve

and

impl

emen

t prin

cipl

es o

f equ

al

empl

oym

ent o

ppor

tuni

ties.

37.

Obs

erve

wor

k pl

ace

stan

dard

s in

rel

atio

n to

di

scrim

inat

ion

and

hara

ssm

ent.

38.

Und

erta

ke tr

aini

ng a

nd s

eek

oppo

rtun

ities

to

impr

ove

know

ledg

e an

d sk

ills.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

140

of 2

20

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 1

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

Su

per

viso

r’s

com

men

ts (

Ple

ase

prov

ide

a co

mm

ent

on t

he c

andi

date

’s a

bilit

y to

per

form

the

abo

ve w

ork

task

/s.)

Su

per

viso

r’s

nam

e

Po

siti

on

Su

per

viso

r’s

sig

nat

ure

Dat

e

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

P

age

141

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Can

did

ate

Sel

f-E

valu

atio

n

Clu

ster

2 –

Wo

rkin

g w

ith

co

un

cil

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OM

603B

Dev

elop

, im

plem

ent a

nd

revi

ew

po

licie

s an

d pr

oce

dure

s LG

AG

OV

A41

0B

Mon

itor

cou

nci

l pro

cedu

res

to e

nsur

e co

mp

lianc

e w

ith r

ele

vant

leg

isla

tion

LG

AC

OR

E50

1B

Pro

vide

qua

lity

and

timel

y a

dvic

e to

cou

ncil

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 2

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

1.

Doc

umen

t cou

ncil

proc

edur

es in

acc

orda

nce

with

legi

slat

ive

requ

irem

ents

.

2.

Upd

ate

coun

cil p

roce

dure

s w

hen

nece

ssar

y to

re

flect

cha

nges

in le

gisl

atio

n.

3.

Iden

tify

and

acce

ss s

ourc

es o

f inf

orm

atio

n on

re

leva

nt le

gisl

atio

n.

4.

Est

ablis

h st

rate

gies

to d

isse

min

ate

info

rmat

ion

on le

gisl

atio

n to

rel

evan

t sta

ff.

5.

Ens

ure

know

ledg

e of

sig

nific

ant l

egis

latio

n is

al

way

s up

to d

ate.

6.

Reg

ular

ly e

xam

ine

proc

edur

es to

ens

ure

ongo

ing

com

plia

nce

with

rel

evan

t leg

isla

tion.

7.

Iden

tify

and

mak

e re

quire

d ch

ange

s to

pr

oced

ures

.

8.

App

rove

, doc

umen

t and

com

mun

icat

e ch

ange

s to

pro

cedu

res.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

142

of 2

20

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OM

603B

Dev

elop

, im

plem

ent a

nd

revi

ew

po

licie

s an

d pr

oce

dure

s LG

AG

OV

A41

0B

Mon

itor

cou

nci

l pro

cedu

res

to e

nsur

e co

mp

lianc

e w

ith r

ele

vant

leg

isla

tion

LG

AC

OR

E50

1B

Pro

vide

qua

lity

and

timel

y a

dvic

e to

cou

ncil

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 2

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

9.

Con

duct

aud

its o

r ch

ecks

to d

eter

min

e th

e ex

tent

to w

hich

pro

cedu

res

are

bein

g im

plem

ente

d.

10.

Not

e an

d ad

dres

s br

each

es to

pro

cedu

res

in a

tim

ely

man

ner.

11.

Iden

tify

and

addr

ess

caus

es o

f bre

ache

s to

pr

oced

ures

in a

tim

ely

man

ner.

12.

Iden

tify

the

need

for

a po

licy

or p

roce

dure

.

13.

Rev

iew

exi

stin

g po

licie

s to

ens

ure

they

are

re

leva

nt a

nd e

ffect

ive.

14.

Iden

tify

the

obje

ctiv

es o

f new

pol

icie

s an

d pr

oced

ures

.

15.

Est

ablis

h st

rate

gies

to

prov

ide

stak

ehol

ders

w

ith u

pdat

es to

pol

icie

s an

d pr

oced

ures

.

16.

Pre

pare

dra

fts o

f pol

icie

s an

d pr

oced

ures

in

acco

rdan

ce w

ith r

equi

rem

ents

.

17.

Con

sult

and

pres

ent d

rafts

of p

olic

ies

and

proc

edur

es to

cou

ncil

for

endo

rsem

ent.

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

P

age

143

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OM

603B

Dev

elop

, im

plem

ent a

nd

revi

ew

po

licie

s an

d pr

oce

dure

s LG

AG

OV

A41

0B

Mon

itor

cou

nci

l pro

cedu

res

to e

nsur

e co

mp

lianc

e w

ith r

ele

vant

leg

isla

tion

LG

AC

OR

E50

1B

Pro

vide

qua

lity

and

timel

y a

dvic

e to

cou

ncil

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 2

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

18.

Ens

ure

new

pol

icie

s an

d pr

oced

ures

are

in

tegr

ated

into

exi

stin

g in

form

atio

n so

urce

s.

19.

Info

rm a

nd e

duca

te e

mpl

oyee

s of

thei

r re

spon

sibi

litie

s re

sulti

ng fr

om n

ew p

olic

ies

and

proc

edur

es.

20.

Rev

iew

pol

icie

s an

d pr

oced

ures

aga

inst

es

tabl

ishe

d ob

ject

ives

.

21.

Obt

ain

feed

back

on

impl

emen

tatio

n ch

alle

nges

.

22.

Mod

ify p

olic

ies

and

proc

edur

es a

s a

resu

lt of

pr

oble

ms

iden

tifie

d th

roug

h fe

edba

ck.

Su

per

viso

r’s

com

men

ts (

Ple

ase

prov

ide

a co

mm

ent

on t

he c

andi

date

’s a

bilit

y to

per

form

the

abo

ve w

ork

task

/s.)

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

144

of 2

20

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OM

603B

Dev

elop

, im

plem

ent a

nd

revi

ew

po

licie

s an

d pr

oce

dure

s LG

AG

OV

A41

0B

Mon

itor

cou

nci

l pro

cedu

res

to e

nsur

e co

mp

lianc

e w

ith r

ele

vant

leg

isla

tion

LG

AC

OR

E50

1B

Pro

vide

qua

lity

and

timel

y a

dvic

e to

cou

ncil

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 2

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

Su

per

viso

r’s

nam

e

Po

siti

on

Su

per

viso

r’s

sig

nat

ure

Dat

e

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

P

age

145

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Can

did

ate

Sel

f-E

valu

atio

n

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

BS

BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 3

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

1.

Rec

eive

tend

ers

in a

ccor

danc

e w

ith c

ounc

il pr

oced

ures

.

2.

Mai

ntai

n re

cord

s of

app

licat

ions

.

3.

Pre

pare

a c

ompa

rativ

e st

atem

ent o

f ten

ders

, id

entif

ying

key

fact

ors.

4.

Com

pare

and

ass

ess

bids

.

5.

Iden

tify

shor

tlist

bid

s th

at m

eet s

ervi

ce

requ

irem

ents

.

6.

Org

anis

e an

d at

tend

tend

er p

rese

ntat

ions

to

assi

st in

the

sele

ctio

n pr

oces

s.

7.

Ver

ify q

ualit

y ac

cred

itatio

n, p

revi

ous

proj

ect

reco

rds,

em

ploy

men

t pra

ctic

es a

nd O

HS

re

cord

s.

8.

Pre

pare

acc

urat

e re

port

s w

ith c

lear

re

com

men

datio

ns to

ena

ble

coun

cil t

o m

ake

info

rmed

dec

isio

ns.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

146

of 2

20

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

BS

BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 3

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

9.

Sen

d le

tter

of a

ccep

tanc

e to

suc

cess

ful

tend

erer

s ou

tlini

ng a

ccur

ate

deta

ils a

nd

cond

ition

s.

10.

Com

plet

e co

ntra

ct d

ocum

enta

tion

in

acco

rdan

ce w

ith c

ounc

il st

anda

rds

and

proc

edur

es.

11.

Info

rm u

nsuc

cess

ful t

ende

rers

of o

utco

me.

12.

Eva

luat

e th

e qu

ality

of c

ontr

act d

ocum

enta

tion

in th

e lig

ht o

f ten

ders

rec

eive

d.

13.

Impl

emen

t adm

inis

trat

ive

proc

esse

s fo

r co

ntra

cts

acco

rdin

g to

Cou

ncil

qual

ity

impr

ovem

ent p

roce

dure

s.

14.

Con

firm

con

trac

t det

ails

with

rel

evan

t con

trac

t pe

rson

nel.

15.

Est

ablis

h a

com

plai

nts

syst

em a

ccor

ding

to

Cou

ncil

polic

y an

d pr

oced

ures

.

16.

Mai

ntai

n ac

cura

te r

ecor

ds o

f con

trac

t pr

ogre

ss.

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

P

age

147

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

BS

BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 3

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

17.

Und

erta

ke r

egul

ar in

spec

tions

of c

ontr

act

serv

ices

to e

nsur

e co

mpl

ianc

e w

ith

spec

ifica

tions

and

pro

gram

for

com

plet

ion.

18.

Hol

d an

d do

cum

ent r

egul

ar p

lann

ed p

rogr

ess

mee

tings

bet

wee

n al

l con

trac

t per

sonn

el to

en

sure

pro

blem

s ar

e id

entif

ied

and

reso

lved

ea

rly.

19.

Iden

tify

and

docu

men

t var

iatio

ns b

etw

een

the

scop

e of

ser

vice

s an

d th

e co

ntra

ct a

nd n

otify

re

leva

nt p

erso

nnel

with

out d

elay

.

20.

Car

ry o

ut te

stin

g of

ser

vice

s in

pro

gres

s as

re

quire

d by

the

cont

ract

and

in a

ccor

danc

e w

ith le

gisl

atio

n, r

egul

atio

ns a

nd C

ounc

il po

licy.

21.

Mon

itor

cont

ract

cos

ts o

n a

regu

lar

basi

s to

en

sure

that

the

serv

ice

is c

arrie

d ou

t in

acco

rdan

ce w

ith fi

nanc

ial a

nd c

ontr

actu

al

requ

irem

ents

.

22.

Aut

horis

e pa

ymen

ts fo

r co

ntra

ct s

ervi

ces

in

acco

rdan

ce w

ith th

e co

nditi

ons

of c

ontr

act a

nd

dele

gatio

n.

23.

Mon

itor

tran

sact

ion

cost

s th

roug

h an

es

tabl

ishe

d sy

stem

.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

148

of 2

20

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

BS

BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 3

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

24.

Inve

stig

ate

disa

gree

men

ts a

nd id

entif

y ca

use

and

valid

ity.

25.

Neg

otia

te a

nd a

gree

on

the

term

s of

res

olut

ion

for

disa

gree

men

ts.

26.

Fol

low

con

trac

t pro

visi

ons

for

disp

ute

reso

lutio

n.

27.

See

k le

gal a

nd m

anag

emen

t adv

ice

at a

n ea

rly s

tage

of a

ny d

ispu

te to

ens

ure

that

the

cont

ract

or h

as a

cle

ar u

nder

stan

ding

of t

he

coun

cil’s

lega

l pos

ition

and

that

the

coun

cil i

s no

t exp

osed

to u

ndue

ris

k.

28.

See

k ap

prop

riate

lega

l adv

ice

at a

ny s

tage

in

orde

r to

cla

rify

any

tech

nica

l asp

ects

of a

di

sput

e.

29.

Rev

iew

con

trac

t res

pons

ibili

ties

and

cond

ition

s w

ith r

elev

ant p

erso

nnel

to e

nsur

e sa

tisfa

ctor

y co

mpl

etio

n of

con

trac

t.

30.

Aut

horis

e co

mpl

etio

n of

the

cont

ract

in w

ritin

g to

con

firm

com

plet

ed s

ervi

ces

have

bee

n un

dert

aken

acc

ordi

ng to

con

trac

t obj

ectiv

es

and

spec

ifica

tions

.

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

P

age

149

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

BS

BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 3

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

31.

Rec

onci

le fi

nal s

tate

men

t.

32.

Eva

luat

e co

ntra

ctor

leve

l of p

erfo

rman

ce a

nd

serv

ice

agai

nst a

gree

d be

nchm

ark.

33.

Co-

ordi

nate

end

-of-

serv

ice

or r

enew

ed

cont

ract

s to

mee

t cou

ncil

requ

irem

ents

.

34.

Ass

ess

qual

ity o

f con

trac

t doc

umen

tatio

n.

35.

Det

erm

ine

the

purp

oses

of d

ocum

ents

.

36.

Cho

ose

appr

opria

te fo

rmat

s fo

r do

cum

ents

.

37.

Est

ablis

h th

e m

eans

of c

omm

unic

atio

n.

38.

Det

erm

ine

the

requ

irem

ents

of d

ocum

ents

.

39.

Det

erm

ine

cate

gorie

s an

d lo

gica

l seq

uenc

e of

da

ta, i

nfor

mat

ion

and

know

ledg

e to

ach

ieve

do

cum

ent o

bjec

tives

.

40.

Dev

elop

ove

rvie

w o

f str

uctu

re a

nd c

onte

nts

of

docu

men

t.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

150

of 2

20

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

BS

BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 3

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

41.

Rev

iew

and

org

anis

e av

aila

ble

data

, in

form

atio

n an

d kn

owle

dge

acco

rdin

g to

pr

opos

ed s

truc

ture

and

con

tent

.

42.

Ens

ure

data

, inf

orm

atio

n an

d kn

owle

dge

is

aggr

egat

ed, i

nter

pret

ed a

nd s

umm

aris

ed to

pr

epar

e te

xt th

at s

atis

fies

docu

men

t pur

pose

s an

d ob

ject

ives

.

43.

Incl

ude

grap

hics

as

appr

opria

te.

44.

Iden

tify

gaps

in r

equi

red

data

and

info

rmat

ion,

an

d co

llect

add

ition

al m

ater

ial f

rom

rel

evan

t en

terp

rise

pers

onne

l.

45.

Dra

ft te

xt a

ccor

ding

to d

ocum

ent r

equi

rem

ents

an

d ge

nre.

46.

Use

lang

uage

app

ropr

iate

to th

e au

dien

ce.

47.

Rev

iew

dra

ft te

xt to

ens

ure

docu

men

t ob

ject

ives

are

ach

ieve

d an

d re

quire

men

ts a

re

met

.

48.

Che

ck, g

ram

mar

, spe

lling

and

sty

le fo

r ac

cura

cy a

nd p

unct

uatio

n.

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

P

age

151

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

BS

BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 3

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

49.

Ens

ure

draf

t tex

t is

appr

oved

by

rele

vant

en

terp

rise

pers

onne

l.

50.

Pro

cess

text

am

endm

ents

as

requ

ired.

51.

Cho

ose

basi

c de

sign

ele

men

ts fo

r do

cum

ents

ap

prop

riate

to a

udie

nce

and

purp

ose.

52.

Use

wor

d pr

oces

sing

sof

twar

e to

app

ly b

asic

de

sign

ele

men

ts to

text

.

53.

Che

ck d

ocum

ents

to e

nsur

e al

l req

uire

men

ts

are

met

.

Su

per

viso

r’s

com

men

ts (

Ple

ase

prov

ide

a co

mm

ent

on t

he c

andi

date

’s a

bilit

y to

per

form

the

abo

ve w

ork

task

/s.)

Su

per

viso

r’s

nam

e

Po

siti

on

Su

per

viso

r’s

sig

nat

ure

Dat

e

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

152

of 2

20

V

ersi

on 1

, Ma

y 2

010

Pag

e in

tent

iona

lly b

lank

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

P

age

153

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Can

did

ate

Sel

f-E

valu

atio

n

Clu

ster

4 –

Lea

der

ship

an

d d

evel

op

men

t

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

U

nit

s o

f co

mp

eten

cy

LGA

CO

RE

602

B P

rom

ote

and

faci

litat

e or

gan

isat

iona

l per

form

ance

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 4

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

1.

Rev

iew

org

anis

atio

nal s

truc

ture

for

its

stre

ngth

s an

d w

eakn

esse

s.

2.

Rev

iew

org

anis

atio

nal s

truc

ture

for

its

stre

ngth

s an

d w

eakn

esse

s.

3.

Ana

lyse

org

anis

atio

nal s

truc

ture

for

its

capa

city

to s

uppo

rt th

e go

als

and

obje

ctiv

es o

f th

e or

gani

satio

n.

4.

Impl

emen

t effe

ctiv

e, c

ontin

uous

mon

itorin

g,

revi

ew im

prov

emen

t pro

cedu

res

with

the

invo

lvem

ent a

nd p

artic

ipat

ion

of s

taff.

5.

Info

rmat

ion

gain

ed fr

om c

ontin

uous

rev

iew

is

eval

uate

d an

d us

ed to

impr

ove

the

orga

nisa

tion.

6.

Dev

elop

com

mun

icat

ion

stra

tegi

es th

at e

nsur

e el

ecte

d m

embe

rs, s

taff

and

the

publ

ic a

re

info

rmed

of k

ey a

ctiv

ities

and

dec

isio

ns

rele

vant

to th

em.

7.

Mon

itor

com

mun

icat

ion

stra

tegi

es fo

r su

cces

sful

and

effe

ctiv

e im

plem

enta

tion.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

154

of 2

20

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

U

nit

s o

f co

mp

eten

cy

LGA

CO

RE

602

B P

rom

ote

and

faci

litat

e or

gan

isat

iona

l per

form

ance

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 4

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

8.

Fee

dbac

k on

the

effe

ctiv

enes

s of

the

com

mun

icat

ion

stra

tegy

is r

egul

arly

sou

ght

and

requ

ired

chan

ges

are

impl

emen

ted.

9.

Inno

vativ

e co

ntrib

utio

n an

d ac

hiev

emen

ts a

re

ackn

owle

dge

and

rew

arde

d in

acc

orda

nce

with

co

unci

l req

uire

men

ts.

10.

Impl

emen

t str

ateg

ies

that

enc

oura

ge g

roup

ap

proa

ches

to p

robl

em s

olvi

ng.

11.

Val

ue id

eas

and

asse

ss th

em a

gain

st c

ounc

il’s

goal

s an

d ob

ject

ives

.

12.

Enc

oura

ge s

taff

mem

bers

and

sup

port

them

in

unde

rtak

ing

pers

onal

dev

elop

men

t act

iviti

es

thro

ugh

the

allo

catio

n of

res

ourc

es.

13.

Ach

ieve

Cou

ncil’

s go

als

and

obje

ctiv

es to

the

best

abi

lity

of in

divi

dual

sta

ff m

embe

rs w

orki

ng

coop

erat

ivel

y w

ith o

ther

s an

d w

ithin

cod

es o

f co

nduc

t.

14.

Sup

port

wor

k de

cisi

ons

mad

e by

sta

ff w

ithin

th

eir

agre

ed r

ange

of r

espo

nsib

ility

.

15.

Dem

onst

rate

kno

wle

dge

of th

e is

sues

faci

ng

coun

cil’s

ope

ratio

ns a

nd e

nviro

nmen

t and

of

loca

l, re

gion

al, n

atio

nal a

nd in

tern

atio

nal

inno

vatio

ns.

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

P

age

155

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

U

nit

s o

f co

mp

eten

cy

LGA

CO

RE

602

B P

rom

ote

and

faci

litat

e or

gan

isat

iona

l per

form

ance

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 4

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

16.

Eva

luat

e ow

n m

anag

emen

t pra

ctic

es a

nd

deve

lopm

ent a

nd d

evel

op s

trat

egie

s to

ac

hiev

e ow

n de

velo

pmen

t obj

ectiv

es.

17.

Dev

elop

equ

al e

mpl

oym

ent o

ppor

tuni

ty a

nd

anti-

disc

rimin

atio

n po

licie

s.

18.

Impl

emen

t equ

al e

mpl

oym

ent o

ppor

tuni

ty a

nd

anti-

disc

rimin

atio

n po

licie

s.

19.

Ens

ure

com

plia

nce

with

equ

al e

mpl

oym

ent

oppo

rtun

ity a

nd a

nti-d

iscr

imin

atio

n le

gisl

atio

n is

ass

esse

d an

d co

rrec

tive

actio

n is

un

dert

aken

whe

n ne

cess

ary.

20.

Obt

ain

spec

ialis

t adv

ice

in a

tim

ely

man

ner

to

mee

t leg

isla

tive,

sta

ff an

d co

unci

l pol

icy

requ

irem

ents

.

21.

Dev

elop

and

mai

ntai

n co

nsul

tativ

e st

ruct

ures

in

acc

orda

nce

with

legi

slat

ive

and

coun

cil

polic

y re

quire

men

ts.

22.

Sup

port

the

deve

lopm

ent,

mai

nten

ance

and

re

view

of C

ounc

il’s

rew

ard

and

pay

stru

ctur

e to

ac

hiev

e th

e co

unci

l’s g

oals

and

obj

ectiv

es a

nd

the

care

er n

eeds

of e

mpl

oyee

s.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

156

of 2

20

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

U

nit

s o

f co

mp

eten

cy

LGA

CO

RE

602

B P

rom

ote

and

faci

litat

e or

gan

isat

iona

l per

form

ance

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 4

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

23.

Goa

ls a

nd s

trat

egie

s fo

r te

am a

re d

iscu

ssed

an

d ag

reed

upo

n in

acc

orda

nce

with

the

orga

nisa

tion’

s go

als,

pla

ns a

nd o

bjec

tives

and

re

leva

nt le

gisl

atio

n.

24.

Sta

ndar

ds o

f per

form

ance

req

uire

d by

team

an

d in

divi

dual

s ar

e es

tabl

ishe

d ba

sed

on

orga

nisa

tiona

l nee

ds.

25.

Wor

k re

quire

men

ts a

nd p

erfo

rman

ce

expe

ctat

ions

are

iden

tifie

d an

d cl

early

pr

esen

ted

to te

am m

embe

rs.

26.

Dut

ies,

ros

ters

and

/or

resp

onsi

bilit

ies

are

allo

cate

d in

acc

orda

nce

with

org

anis

atio

nal

requ

irem

ents

.

27.

Con

flict

is r

esol

ved

by n

egot

iatio

n.

28.

Wor

k ou

tput

s ar

e m

onito

red

agai

nst a

gree

d w

ork

requ

irem

ents

and

per

form

ance

ex

pect

atio

ns.

29.

Alte

rnat

ive

stra

tegi

es to

ach

ieve

team

task

s ar

e id

entif

ied.

30.

Tea

m m

embe

rs a

re p

rovi

ded

with

feed

back

, po

sitiv

e su

ppor

t and

adv

ice

on s

trat

egie

s to

ov

erco

me

any

defic

ienc

ies.

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

P

age

157

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

U

nit

s o

f co

mp

eten

cy

LGA

CO

RE

602

B P

rom

ote

and

faci

litat

e or

gan

isat

iona

l per

form

ance

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 4

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

31.

Diff

icul

t situ

atio

ns a

re h

andl

ed e

ffect

ivel

y us

ing

colla

bora

tive

prob

lem

-sol

ving

tech

niqu

es.

32.

Tea

m m

embe

rs a

re p

rovi

ded

with

feed

back

an

d po

sitiv

e su

ppor

t whe

n ag

reed

sta

ndar

d of

pe

rfor

man

ce is

ach

ieve

d.

33.

Per

form

ance

issu

es th

at c

anno

t be

rect

ified

or

addr

esse

d w

ithin

the

team

are

ref

erre

d to

ap

prop

riate

per

sonn

el in

acc

orda

nce

with

or

gani

satio

nal p

olic

ies

and

proc

edur

es.

34.

Ow

n fu

lfilm

ent o

f tea

m le

ader

res

pons

ibili

ties

is r

egul

arly

eva

luat

ed a

nd s

elf-

deve

lopm

ent

oppo

rtun

ities

are

und

erta

ken

whe

re

nece

ssar

y.

35.

Org

anis

atio

nal c

hang

e po

licie

s ar

e co

mm

unic

ated

effe

ctiv

ely

to te

am m

embe

rs.

36.

Tea

m m

embe

rs' q

uerie

s an

d co

ncer

ns a

re

reco

gnis

ed a

nd d

iscu

ssed

in a

pos

itive

and

no

n-th

reat

enin

g m

anne

r.

37.

Any

lega

l req

uire

men

ts a

nd r

amifi

catio

ns o

f te

am o

pera

tions

are

com

mun

icat

ed to

team

m

embe

rs.

38.

Idea

s to

impr

ove

wor

k pr

actic

es a

re d

iscu

ssed

an

d cl

arifi

ed w

ith te

am m

embe

rs.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 5

– C

and

idat

e In

form

atio

n a

nd

Sel

f-E

valu

atio

n

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

158

of 2

20

V

ersi

on 1

, Ma

y 2

010

Can

did

ate’

s n

ame

D

ate

com

ple

ted

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

U

nit

s o

f co

mp

eten

cy

LGA

CO

RE

602

B P

rom

ote

and

faci

litat

e or

gan

isat

iona

l per

form

ance

I ha

ve p

erfo

rmed

th

ese

tas

ks

Evi

den

ce t

o s

up

po

rt c

laim

C

lust

er 4

Co

mp

eten

cy/T

ask

Fre

qu

entl

y N

eve

r S

om

etim

es

Su

per

viso

r’s

Eva

luat

ion

D

oc

No

. D

ocu

men

tati

on

pro

vid

ed

(Num

ber

and

nam

e th

e do

cum

ent

you

are

prov

idin

g fo

r ea

sy r

efer

ence

)

39.

Impl

emen

tatio

n of

new

wor

k pr

actic

es is

de

velo

ped

in c

onsu

ltatio

n w

ith te

am m

embe

rs.

40.

Rep

orts

on

team

per

form

ance

are

pro

vide

d in

ac

cord

ance

with

org

anis

atio

nal r

equi

rem

ents

.

41.

The

team

's c

once

rns

and

issu

es a

re

repr

esen

ted

to m

anag

emen

t.

42.

Unr

esol

ved

team

con

cern

s ar

e pr

esen

ted

to

and

disc

usse

d w

ith e

mpl

oyer

/man

agem

ent i

n a

timel

y an

d ob

ject

ive

man

ner

and

in

acco

rdan

ce w

ith o

rgan

isat

iona

l pol

icie

s an

d pr

oced

ures

.

Su

per

viso

r’s

com

men

ts (

Ple

ase

prov

ide

a co

mm

ent

on t

he c

andi

date

’s a

bilit

y to

per

form

the

abo

ve w

ork

task

/s.)

Su

per

viso

r’s

nam

e

Po

siti

on

Su

per

viso

r’s

sig

nat

ure

Dat

e

LGA40104 Certificate IV in Local Government Section 6 – Third Party Report and Supporting Documentation


Section 6

Third Party Report and

Supporting Documentation

It is recommended that the Assessor verify the third party report with the person who

completes the form to confirm the candidate’s skills in different contexts over time.

This information may be provided at, and form part of, the interview.



Third Party Report (Referee testimonial)

All people who verify your work are to complete the details below to ensure validity. (You may need multiple copies of this form.)


Candidate’s name

Referee’s name (Name of person providing this evidence)

Position/title

Workplace

Workplace address

Telephone numbers

Email address

This report was completed: via interview by Assessor independently by referee

Interview conducted by (if applicable)

Date of interview

Instructions As part of the assessment for Certificate IV in Local Government, the candidate requires evidence from a third party (employer, supervisor or equivalent). This evidence will be used to validate the candidate’s skills and experience.

A letter of support from the organisation validating a range of tasks performed by the candidate over a period of time is useful in identifying competence.

To whom it may concern

Re: ________________________ who is a ________________________. (insert candidate’s name (insert industry/job title).

I certify that the above-named person has:

worked at ________________________ for a period of ________________________ (insert name of workplace) (insert length of time).

They have regularly completed the following activities to an acceptable workplace/industry standard within this organisation.

Yes No

I understand the evidence/tasks the candidate has performed on which I am required to comment.

I am willing to be contacted if further verification of my statements is required.

If you would like further information or would like to discuss any of the above, I can be contacted on ____________________________________ (insert phone number).

Yours sincerely

Signature: ________________________________ Date: ________________________



Supporting Documentation

The following tables provide guides of additional evidence sources to support your claim for

Recognition of Prior Learning. If you have other evidence, you are encouraged to provide this to

your Assessor.

If you do not have all this evidence, you are not excluded from applying for recognition and you

should discuss options with your Assessor.

If you are providing documents as evidence then it is a good idea to number each document for

easy identification. Place the number of the relevant document against the evidence listed

below.

Candidate’s name:

Date:

LGA40104 Certificate IV in Local Government required documentary evidence

Document number

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.



Candidate’s name:

Date:

LGA40104 Certificate IV in Local Government required documentary evidence

Document number

16.

17.



Assessor’s Evidence Summary Sheet The Assessor completes this table during the assessment to record the evidence collected.

It is expected that this evidence summary sheet (or similar) is attached to the evidence.

Place a tick in the appropriate evidence collection method column for each unit of competency. Place a line through those units not examined as part of this RPL assessment.

Candidate’s name

Date

Evidence collected

Unit Code Unit Title

Qu

esti

on

s

Pra

ctic

al

Th

ird

Par

ty

Rep

ort

Oth

er e

vid

ence

Co

mp

eten

cy

dem

on

stra

ted

Common units

LGACORE102B Follow defined OHS policies and procedures Yes

No

LGACORE104B Work effectively in local government Yes

No

LGACORE105B Work with others in local government Yes

No


Yes

No

LGACOM603B Develop, implement and review policies and procedures Yes

No

LGACORE501B Provide quality and timely advice to council Yes

No

LGACOMP026A Provide team leadership Yes

No

LGACORE602B Promote and facilitate organisational performance Yes

No

Elective units

LGACOM402A Arrange contracts Yes

No

PSPPROC410A Administer contracts Yes

No

BSBWRT401A Write complex documents Yes

No

LGACORE103B Provide service to local government customers Yes

No

______________________________ Assessor’s signature

_________________________________________ Assessor’s name

Date: ___________________________________

LGA40104 Certificate IV in Local Government Section 7 – Mapping of Assessment Tools


Section 7

Mapping of Assessment Tools

T This section contains tables with mapping of each of the assessment tools provided, against

the requirements of the units of competency, for the qualification, that makes up this

Assessment Tool Kit.

It is important to note that this section is used for validation purposes only.

Whilst all effort is made to ensure that all the unit requirements for each unit are covered, the

developers do not give any warranty nor accept any liability in relation to the mapping provided.

Note: It is recommended that these Assessment Tools be validated prior to using them

for the first time, or after any customisation has been made, to ensure they meet the

requirements of the organisation and meet AQTF Standards.



Mapping document for Cluster 1

Using this document

This document is mapped to the direct sources of evidence required to satisfy competency in

this particular cluster.

Each of the columns reflects the particular tool in use, and the numbers relate to the question

numbers in that tool which support the relevant performance criteria, critical aspects of evidence

or required knowledge and skills in this cluster.

Note: The final column, ‘Supplementary evidence’, refers to any suggested sources of

documentary evidence that the candidate may use to support their application for RPL.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

171

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Mar

ch 2

010

Evi

den

ce M

atri

x T

he e

vide

nce

mat

rix b

elow

iden

tifie

s ho

w e

ach

of th

e qu

estio

ns in

the

Inte

rvie

w Q

uest

ion

Ban

k (S

ectio

n 3)

and

the

Pra

ctic

al T

asks

(S

ectio

n 4)

de

mon

stra

te c

ompe

tenc

e ag

ains

t the

ele

men

ts, p

erfo

rman

ce c

riter

ia a

nd c

ritic

al a

spec

ts o

f ev

iden

ce,

unde

rpin

ning

ski

lls a

nd k

now

ledg

e.

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OR

E1

02B

Fo

llow

def

ined

OH

S p

olic

ies

and

pro

ced

ure

s

1.1

Fam

iliar

ity w

ith O

HS

pol

icie

s an

d pr

oced

ures

is

deve

lope

d an

d m

aint

aine

d on

an

ongo

ing

basi

s in

ac

cord

ance

with

dep

artm

enta

l pra

ctic

es.

Q3,

10,

11

Tas

k 2

1.2

OH

S m

anua

ls a

nd in

stru

ctio

ns a

re id

entif

ied

and

acce

ssed

acc

ordi

ngly

. Q

11, 1

6, 1

7, 1

8, 1

9 T

ask

2

Ele

men

t 1

– Id

entif

y w

orkp

lace

pro

cedu

res

for

OH

S

1.3

Wor

k ar

ea is

man

aged

by

the

indi

vidu

al a

nd

mai

ntai

ned

in a

ccor

danc

e w

ith O

HS

sta

ndar

ds fo

r th

e w

orkp

lace

.

Q3,

19

Tas

ks 2

, 3

2.1

Haz

ards

in th

e w

ork

area

are

rec

ogni

sed

and

repo

rted

to

des

igna

ted

pers

onne

l acc

ordi

ng to

wor

kpla

ce

proc

edur

es.

Q12

, 13,

14

Tas

k 2

2.2

Wor

kpla

ce p

roce

dure

s an

d w

ork

inst

ruct

ions

for

cont

rolli

ng r

isks

are

follo

wed

acc

urat

ely.

Q

3, 1

3, 1

4 T

asks

2, 3

Ele

men

t 2

– F

ollo

w

wor

kpla

ce p

roce

dure

s fo

r ha

zard

iden

tific

atio

n an

d ri

sk c

ontr

ol

2.3

Wor

kpla

ce p

roce

dure

s fo

r de

alin

g w

ith a

ccid

ents

, fire

an

d em

erge

ncie

s ar

e fo

llow

ed w

hene

ver

nece

ssar

y w

ithin

the

scop

e of

res

pons

ibili

ties

and

com

pete

ncie

s.

Q3

Tas

k 2

Ele

men

t 3

– C

ontr

ibut

e to

man

agem

ent o

f OH

S

in t

he w

orkp

lace

3.1

OH

S is

sues

are

rai

sed

with

des

igna

ted

pers

onne

l in

acco

rdan

ce w

ith w

orkp

lace

pro

cedu

res

and

rele

vant

O

HS

legi

slat

ion.

Q10

, 15

Tas

k 2

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

172

of 2

20

V

ersi

on 1

, Mar

ch 2

010

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OR

E1

02B

Fo

llow

def

ined

OH

S p

olic

ies

and

pro

ced

ure

s

3.2

Con

trib

utio

ns to

OH

S in

the

wor

kpla

ce a

re m

ade

with

in

orga

nisa

tiona

l pro

cedu

res

and

scop

e of

re

spon

sibi

litie

s.

Q10

, 15

Tas

k 2

3.3

A p

roac

tive

appr

oach

to O

HS

in th

e w

orkp

lace

is

dem

onst

rate

d.

Q15

T

ask

2

fo

llow

def

ined

OH

S p

olic

ies

and

proc

edur

es in

the

wor

kpla

ce

Q3,

10

Tas

ks 2

, 3

re

cogn

ise

and

repo

rt h

azar

ds a

nd p

oten

tial h

azar

ds in

th

e w

orkp

lace

Q

11, 1

2, 1

3 T

ask

2

id

entif

y an

d fo

llow

all

rele

vant

wor

kpla

ce p

roce

dure

s,

incl

udin

g O

HS

and

em

erge

ncy

proc

edur

es

Q11

, 13,

14,

16,

18,

19

T

asks

2, 3

Cri

tica

l asp

ects

of

evid

ence

co

ntrib

ute

activ

ely

to th

e m

anag

emen

t of O

HS

in th

e w

orkp

lace

Q

15

Tas

k 2

The

can

dida

te m

ust b

e ab

le to

dem

onst

rate

ess

entia

l kn

owle

dge

requ

ired

to e

ffect

ivel

y pe

rfor

m ta

sk s

kills

; tas

k m

anag

emen

t ski

lls; c

ontin

genc

y m

anag

emen

t ski

lls a

nd

job/

role

env

ironm

ent s

kills

as

outli

ned

in e

lem

ents

and

pe

rfor

man

ce c

riter

ia o

f thi

s un

it.

The

se in

clud

e fu

ndam

enta

l kno

wle

dge

of:

co

unci

l pro

cedu

res

rela

ting

to h

azar

ds, f

ires,

em

erge

ncie

s, a

ccid

ents

and

ris

k co

ntro

l Q

3, 1

1, 1

2, 1

3, 1

4,

18, 1

9 T

ask

2

Req

uir

ed k

no

wle

dg

e

m

eani

ng o

f OH

S s

igns

and

sym

bols

. Q

17

Tas

k 2

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

173

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Mar

ch 2

010

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OR

E1

02B

Fo

llow

def

ined

OH

S p

olic

ies

and

pro

ced

ure

s

id

entif

ying

ris

ks a

nd h

azar

ds

Q12

T

ask

2

ve

rbal

com

mun

icat

ion

skill

s Q

30, 3

6, 3

7, 3

8, 3

9 T

asks

2, 3

fil

ling

in a

ccid

ent a

nd in

cide

nt fo

rms

Q13

, 14

Tas

k 2

pa

rtic

ipat

ing

in g

roup

mee

tings

and

sha

ring

info

rmat

ion

with

oth

ers

Q10

T

asks

2, 3

in

terp

retin

g O

HS

sig

ns a

nd s

ymbo

ls

Q17

T

ask

2

de

cidi

ng a

ppro

pria

te a

ctio

n in

em

erge

ncie

s by

util

isin

g ba

sic

prob

lem

-sol

ving

tech

niqu

es

Q14

T

ask

2

us

ing

two-

way

rad

io if

rel

evan

t to

wor

kpla

ce

requ

irem

ents

. Q

14

Tas

k 2

Req

uir

ed s

kills

N

/A

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

174

of 2

20

V

ersi

on 1

, Mar

ch 2

010

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OR

E1

03B

Pro

vid

e se

rvic

e to

loca

l go

vern

men

t cu

sto

mer

s

1.1

Cus

tom

er n

eeds

and

exp

ecta

tions

are

cla

rifie

d an

d ag

reed

upo

n w

ith c

usto

mer

s.

Q30

, 37

Tas

k 3

1.2

Effe

ctiv

e co

mm

unic

atio

n is

use

d ap

prop

riate

to th

e re

latio

nshi

p w

ith th

e cu

stom

er a

nd th

e pu

rpos

e of

the

inte

ract

ion.

Q36

, 38,

39

Tas

k 3

1.3

Bili

ngua

l or

othe

r as

sist

ance

is a

cces

sed

as r

equi

red.

Q

38

Tas

k 3

Ele

men

t 1

– Id

entif

y cu

stom

er n

eeds

and

ex

pect

atio

ns

1.4

Opp

ortu

nitie

s to

enh

ance

qua

lity

of s

ervi

ce a

re

iden

tifie

d an

d ap

prop

riate

act

ion

is ta

ken.

Q

50, 5

1 T

ask

3

2.1

Cou

ncil’

s po

sitio

n an

d th

e ex

tent

of a

ssis

tanc

e th

at

can

be p

rovi

ded,

incl

udin

g ar

rang

emen

ts a

nd c

osts

, ar

e id

entif

ied

and

clar

ified

with

the

cust

omer

.

Q2,

9, 4

7, 4

8 T

ask

3

2.2

Req

uest

s fo

r in

form

atio

n ar

e ac

tione

d or

the

cust

omer

is

ref

erre

d to

app

ropr

iate

info

rmat

ion

sour

ce fo

r fu

rthe

r as

sist

ance

.

Q3,

9, 3

7, 4

7 T

ask

3

2.3

Ref

erra

ls m

ade

to o

ther

peo

ple

or d

epar

tmen

ts a

re

cond

ucte

d in

suc

h a

way

as

to m

inim

ise

inco

nven

ienc

e to

the

cust

omer

.

Q4

Tas

k 3

2.4

Any

nec

essa

ry d

ocum

enta

tion

is o

btai

ned,

com

plet

ed

and

proc

esse

d ac

cord

ing

to c

ounc

il pr

oced

ures

. Q

16, 2

0, 2

1, 2

2 T

ask

3

Ele

men

t 2

– R

espo

nd to

cu

stom

er n

eeds

and

ex

pect

atio

ns

2.5

Cou

ncil’

s po

licie

s an

d pr

oced

ures

rel

atin

g to

priv

acy

and

conf

iden

tialit

y ar

e ad

here

d to

. Q

23, 2

4 T

ask

3

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

175

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Mar

ch 2

010

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OR

E1

03B

Pro

vid

e se

rvic

e to

loca

l go

vern

men

t cu

sto

mer

s

3.1

Com

mun

icat

ion

with

the

publ

ic is

con

duct

ed in

a

cour

teou

s m

anne

r ap

prop

riate

to th

e ag

e, c

ultu

re a

nd

lingu

istic

bac

kgro

und

of th

e in

divi

dual

gro

up a

nd in

ac

cord

ance

with

cou

ncil

polic

y.

Q38

, 39,

45,

44

Tas

k 3

3.2

Rel

evan

t cou

ncil

polic

ies,

pro

cedu

res,

wor

ks a

nd

rest

rictio

ns a

re c

larif

ied

to th

e pu

blic

in a

co

mpr

ehen

sive

and

cou

rteo

us m

anne

r.

Q36

T

ask

3

3.3

Info

rmat

ion

prov

ided

to th

e pu

blic

is a

ccur

ate

and

timel

y.

Q49

T

ask

3

3.4

A p

ositi

ve im

age

of c

ounc

il is

pre

sent

ed a

nd

mai

ntai

ned

in a

ll de

alin

gs w

ith th

e pu

blic

. Q

3 T

ask

3

Ele

men

t 3

– C

omm

unic

ate

effe

ctiv

ely

with

the

pub

lic

3.5

Opp

ortu

nitie

s fo

r cu

stom

er fe

edba

ck a

re p

rovi

ded.

Q

46, 5

0, 5

1 T

ask

3

4.1

Cou

ncil

proc

edur

es a

re fo

llow

ed w

hen

deal

ing

with

di

fficu

lt cu

stom

ers.

Q

52, 5

3 T

ask

3

4.2

In th

e ev

ent o

f a c

ompl

aint

, cor

rect

ive

actio

n is

take

n w

here

pos

sibl

e or

a r

esol

utio

n pr

oces

s is

mut

ually

ag

reed

upo

n .

Q46

T

ask

3

4.3

Cus

tom

er fe

edba

ck is

rev

iew

ed in

con

sulta

tion

with

w

ork

grou

p an

d ch

ange

s or

impr

ovem

ents

con

side

red.

Q

50, 5

1 T

ask

3

Ele

men

t 4

– M

anag

e di

ffic

ult c

usto

mer

si

tuat

ions

4.4

A c

alm

and

con

cilia

tory

app

roac

h to

diff

icul

t cus

tom

er

situ

atio

ns is

dem

onst

rate

d w

ith a

focu

s on

con

stru

ctiv

e pr

oble

m s

olvi

ng.

Q52

, 53

Tas

k 3

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

176

of 2

20

V

ersi

on 1

, Mar

ch 2

010

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OR

E1

03B

Pro

vid

e se

rvic

e to

loca

l go

vern

men

t cu

sto

mer

s

lo

cate

, int

erpr

et a

nd p

rovi

de r

elev

ant i

nfor

mat

ion

to

cust

omer

req

uest

s Q

2, 3

, 47,

48

Tas

k 3

se

ek a

ssis

tanc

e w

hen

nece

ssar

y in

an

effo

rt to

pro

vide

se

rvic

e to

cus

tom

ers

Q4,

35

Tas

k 3

co

mpl

ete

appr

opria

te w

orkp

lace

rec

ords

whe

n re

spon

ding

to c

usto

mer

req

uest

s Q

20, 2

1, 2

2 T

ask

3

de

al a

ppro

pria

tely

with

diff

icul

t cus

tom

er s

ituat

ions

Q

52, 5

3 T

ask

3

co

mm

unic

ate

cons

iste

ntly

and

effe

ctiv

ely

with

m

embe

rs o

f the

pub

lic

Q36

, 37,

38,

39

Tas

k 3

Cri

tica

l asp

ects

of

evid

ence

w

ork

in a

ccor

danc

e w

ith c

ounc

il po

licie

s an

d pr

oced

ures

Q

3, 1

1, 1

8

co

unci

l pol

icie

s an

d pr

oced

ures

rel

evan

t to

cust

omer

se

rvic

e an

d in

form

atio

n Q

3 T

ask

3

co

unci

l’s a

nti-d

iscr

imin

atio

n gu

idel

ines

Q

3 T

ask

3

lo

cal a

rea

com

mun

ity p

rofil

e Q

3, 9

T

asks

2, 3

lo

cal c

omm

unity

cul

ture

s Q

3, 9

T

asks

2, 3

fu

nctio

ns o

f loc

al g

over

nmen

t Q

2, 3

T

asks

2, 3

m

ajor

reg

ulat

ory

func

tions

of l

ocal

gov

ernm

ent

Q2,

3

Tas

ks 2

, 3

co

unci

l ser

vice

s, fa

cilit

ies

and

activ

ities

Q

8 T

asks

2, 3

Req

uir

ed k

no

wle

dg

e

co

unci

l org

anis

atio

n an

d st

ruct

ure

Q8

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

177

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Mar

ch 2

010

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OR

E1

03B

Pro

vid

e se

rvic

e to

loca

l go

vern

men

t cu

sto

mer

s

co

nflic

t res

olut

ion

Q34

T

ask

3

lis

teni

ng, q

uest

ioni

ng a

nd o

ther

rel

evan

t co

mm

unic

atio

n sk

ills

Q37

, 38

Tas

ks 2

, 3

w

orki

ng e

ffect

ivel

y w

ith d

iffer

ent a

ges,

gen

ders

and

ra

ces

Q38

, 39

Tas

k 3

ne

gotia

tion,

incl

udin

g pr

ovid

ing

supp

ortin

g re

ason

s an

d co

nsid

erin

g su

gges

tions

of o

ther

s Q

42

Tas

ks 3

lo

catin

g in

form

atio

n Q

9, 1

1, 1

8, 2

0, 2

1 T

asks

2, 3

re

adin

g se

lect

ivel

y an

d su

mm

aris

ing

info

rmat

ion

Q40

, 41,

42,

47

Tas

ks 2

, 3

w

orki

ng in

divi

dual

ly a

nd a

s pa

rt o

f a te

am

Q34

T

asks

2, 3

pr

oble

m s

olvi

ng

Q31

, 32

Tas

k 3

de

cisi

on m

akin

g Q

31, 3

2 T

ask

3

tim

e m

anag

emen

t Q

51

Tas

ks 1

, 3

pl

anni

ng a

nd m

anag

ing

own

wor

k pr

iorit

ies

T

asks

1, 3

se

lf-as

sess

men

t of s

ervi

ce le

vel p

rovi

ded

T

ask

3

Req

uir

ed s

kills

us

ing

softw

are

and

tech

nolo

gy a

ppro

pria

te to

pos

ition

Tas

ks 2

, 3

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

178

of 2

20

V

ersi

on 1

, Mar

ch 2

010

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OR

E1

04B

Wo

rk e

ffec

tive

ly in

loca

l go

vern

men

t

1.1

Wor

k re

flect

s un

ders

tand

ing

of r

elat

ions

hip

betw

een

elec

ted

mem

bers

and

cou

ncil

staf

f. Q

2, 3

, 5, 6

, 7, 8

T

asks

2, 3

1.2

Res

pons

ibili

ties

and

dutie

s ar

e pe

rfor

med

in

acco

rdan

ce w

ith c

ounc

il po

licie

s an

d pr

oced

ures

. Q

3, 1

1, 1

6, 1

8 T

ask

3

1.3

Tas

ks th

at fa

ll ou

tsid

e sc

ope

of r

espo

nsib

ilitie

s or

lim

its

of a

utho

rity

are

proa

ctiv

ely

refe

rred

or

dele

gate

d to

ap

prop

riate

dep

artm

ents

/per

sonn

el.

Q4,

35

Tas

k 3

Ele

men

t 1

– A

pply

kn

owle

dge

and

unde

rsta

ndin

g of

cou

ncil

resp

onsi

bilit

ies

and

stru

ctur

e to

wor

k

1.4

Com

mun

icat

ion

with

cou

ncil

staf

f is

cond

ucte

d ac

cord

ing

to o

rgan

isat

iona

l pro

toco

ls a

nd p

roce

dure

s.

Q16

, 25,

34,

36,

39

Tas

k 3

2.1

Wor

kpla

ce is

wel

l org

anis

ed a

nd s

afe

and

is in

ac

cord

ance

with

rel

evan

t sta

ndar

ds a

nd p

olic

ies.

Q

11

Tas

ks 2

, 3

2.2

Ow

n w

ork

is m

onito

red

and

adju

sted

acc

ordi

ng to

re

quire

men

ts fo

r jo

b qu

ality

, cus

tom

er s

ervi

ce, p

ublic

re

spon

sibi

lity

and

reso

urce

use

.

Q31

T

asks

1, 2

, 3

Ele

men

t 2

– A

ccep

t re

spon

sibi

lity

for

qual

ity

of o

wn

wor

k

2.3

Cou

ncil

code

of c

ondu

ct is

adh

ered

to.

Q25

T

asks

2, 3

3.1

Inst

ruct

ions

are

inte

rpre

ted

corr

ectly

and

che

cked

ag

ains

t pre

scrib

ed s

cope

and

sta

ndar

d of

wor

k.

Q30

T

ask

3

3.2

Fac

tors

affe

ctin

g w

ork

requ

irem

ents

are

iden

tifie

d an

d ap

prop

riate

act

ion

is ta

ken.

Q

31, 3

2 T

asks

1, 3

Ele

men

t 3

– M

anag

e ow

n w

ork

3.3

Wor

kloa

d is

ass

esse

d an

d pr

iorit

ised

with

in a

lloca

ted

timef

ram

es.

Q30

, 31,

32

Tas

ks 1

, 3

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

179

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Mar

ch 2

010

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OR

E1

04B

Wo

rk e

ffec

tive

ly in

loca

l go

vern

men

t

3.4

The

nee

d fo

r ad

ditio

nal s

uppo

rt to

impr

ove

perf

orm

ance

is c

omm

unic

ated

cle

arly

to th

e ap

prop

riate

per

son.

Q35

T

ask

3

4.1

Pot

entia

l hea

lth a

nd s

afet

y ha

zard

s ar

e id

entif

ied

and

resp

onde

d to

in li

ne w

ith c

ounc

il pr

oced

ures

. Q

11, 1

2, 1

3 T

asks

2, 3

4.2

Em

erge

ncy

situ

atio

ns a

re q

uick

ly a

nd c

orre

ctly

re

cogn

ised

, ass

esse

d an

d re

spon

ded

to in

line

with

co

unci

l pro

cedu

res.

Q14

T

ask

2

4.3

The

pot

entia

l effe

ct o

f inc

iden

ts o

n di

ffere

nt c

usto

mer

s,

incl

udin

g th

ose

with

spe

cial

nee

ds, i

s ta

ken

into

ac

coun

t in

dete

rmin

ing

appr

opria

te a

ctio

n.

Q14

, 43,

45

Tas

k 2

4.4

Req

uest

s fo

r as

sist

ance

from

oth

er s

taff

or th

e pu

blic

ar

e re

spon

ded

to p

rom

ptly

and

app

ropr

iate

ly.

Q37

, 38,

39

Tas

k 3

4.5

Rep

orts

on

acci

dent

s an

d in

cide

nts

are

prov

ided

in

acco

rdan

ce w

ith c

ounc

il an

d le

gal r

equi

rem

ents

. Q

14

Tas

k 2

Ele

men

t 4

– M

aint

ain

publ

ic s

afet

y

4.6

Rep

orts

are

acc

urat

e an

d co

mpr

ehen

sive

and

cle

arly

di

stin

guis

h fa

ct a

nd o

pini

on.

Q14

T

ask

2

5.1

Env

ironm

enta

l ris

ks a

nd im

pact

s re

leva

nt to

the

spec

ific

wor

k be

ing

unde

rtak

en a

re id

entif

ied.

Q

56, 5

7 T

ask

3

Ele

men

t 5

– Im

plem

ent

envi

ronm

enta

l pr

oced

ures

5.

2 A

ll w

ork

activ

ities

are

car

ried

out i

n ac

cord

ance

with

re

leva

nt e

nviro

nmen

tal p

roce

dure

s, in

clud

ing

sust

aina

ble

ener

gy w

ork

prac

tices

.

Q55

T

ask

3

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

180

of 2

20

V

ersi

on 1

, Mar

ch 2

010

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OR

E1

04B

Wo

rk e

ffec

tive

ly in

loca

l go

vern

men

t

5.3

Env

ironm

enta

l ris

ks a

nd in

cide

nts

are

deal

t with

, re

cord

ed a

nd/o

r re

port

ed a

ccor

ding

to c

ounc

il w

orkp

lace

pro

cedu

res.

Q57

T

ask

3

5.4

Con

trib

utio

n to

rev

iew

of e

nviro

nmen

tal p

roce

dure

s is

m

ade

with

in li

mits

of r

espo

nsib

ility

. Q

57

Tas

k 3

6.1

Impl

icat

ions

of e

xter

nal c

hang

e on

the

coun

cil a

re

iden

tifie

d.

Q9

Tas

k 3

6.2

Impl

icat

ions

of c

hang

e in

the

wor

kpla

ce o

n ow

n jo

b ar

e id

entif

ied.

Q

59

Tas

k 3

6.3

Agr

eed

chan

ges

to im

prov

e w

ork

outc

omes

are

act

ed

upon

. Q

59

Tas

k 3

6.4

App

ropr

iate

ave

nues

are

acc

esse

d to

pro

vide

su

gges

tions

for

impr

ovem

ents

. Q

60

Tas

ks 2

, 3

Ele

men

t 6

– C

ontr

ibut

e to

cha

nge

proc

ess

6.5

Sug

gest

ions

for

impr

ovin

g th

e w

ork

are

cont

ribut

ed to

in

a c

onst

ruct

ive

way

. Q

60

Tas

ks 2

, 3

un

ders

tand

the

impl

icat

ions

of w

orki

ng in

the

cont

ext

of lo

cal g

over

nmen

t Q

1, 2

, 3

Tas

ks 2

, 3

un

ders

tand

dut

y of

car

e re

quire

men

ts

Q43

T

ask

3

co

ntrib

ute

posi

tivel

y to

qua

lity

impr

ovem

ent a

nd

wor

kpla

ce c

hang

e Q

42

Tas

k 3

Cri

tica

l asp

ects

of

evid

ence

w

ork

with

pro

cedu

res

and

polic

ies

Q3,

16

Tas

ks 2

, 3

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

181

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Mar

ch 2

010

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OR

E1

04B

Wo

rk e

ffec

tive

ly in

loca

l go

vern

men

t

m

anag

e ow

n w

ork

effe

ctiv

ely

Q31

, 32,

33

Tas

ks 1

, 3

im

plem

ent s

usta

inab

le e

nerg

y w

ork

prac

tices

Tas

k 3

co

unci

l’s O

HS

pol

icie

s an

d pr

oced

ures

Q

10, 1

1 T

asks

2, 3

co

unci

l’s e

nviro

nmen

tal p

olic

ies

and

proc

edur

es

Q16

T

asks

2, 3

co

unci

l’s q

ualit

y sy

stem

pol

icie

s an

d pr

oced

ures

Q

16

Tas

ks 2

, 3

co

unci

l’s e

mer

genc

y pr

oced

ures

Q

16

Tas

k 2

co

unci

l’s o

rgan

isat

iona

l str

uctu

re

Q1,

2, 3

T

ask

2

co

mm

unic

atio

n ch

anne

ls w

ithin

cou

ncil

Q2

Tas

k 2

el

ectio

n pr

oces

s Q

2 T

ask

2

ro

le o

f cou

ncill

ors

and

may

or

Q2

Tas

k 2

st

ruct

ure

of g

over

nmen

t in

Aus

tral

ia

Q1

Tas

k 2

fu

nctio

ns o

f loc

al g

over

nmen

t Q

2 T

ask

2

bo

unda

ries

of lo

cal g

over

nmen

t Q

43

Tas

k 2

du

ty o

f car

e re

quire

men

ts

Q43

T

ask

2

Req

uir

ed k

no

wle

dg

e

co

unci

l’s p

ublic

liab

ility

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

182

of 2

20

V

ersi

on 1

, Mar

ch 2

010

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OR

E1

04B

Wo

rk e

ffec

tive

ly in

loca

l go

vern

men

t

pr

iorit

isin

g w

ork

Q30

, 31,

32

Tas

ks 2

, 3

co

mm

unic

atin

g ne

ed fo

r su

ppor

t Q

35

Tas

k 3

re

spon

ding

to w

orkp

lace

cha

nge

Q13

, 14

Tas

k 3

re

port

ing

acci

dent

s an

d in

cide

nts

verb

ally

Q

13, 1

4 T

ask

2

fil

ling

in a

ccid

ent a

nd in

cide

nt r

epor

t for

ms

Q37

, 38

Tas

k 2

in

terp

retin

g in

stru

ctio

ns

Q54

, 55,

56

Tas

k 3

im

plem

entin

g su

stai

nabl

e en

ergy

wor

k pr

actic

es

Q42

T

ask

3

pr

oble

m s

olvi

ng

Q52

, 53,

34

Tas

k 3

co

nflic

t res

olut

ion

T

ask

3

ap

prop

riate

sof

twar

e an

d te

chno

logy

ski

lls

Q40

, 41

Tas

k 3

Req

uir

ed s

kills

te

am w

ork

and

team

bui

ldin

g

Tas

k 3

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

183

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Mar

ch 2

010

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OR

E1

05B

Wo

rk w

ith

oth

ers

in lo

cal g

ove

rnm

ent

1.1

Res

pons

ibili

ties

and

dutie

s ar

e un

dert

aken

in a

po

sitiv

e m

anne

r to

pro

mot

e co

oper

ativ

e an

d ef

fect

ive

rela

tions

hips

with

in th

e w

ork

team

.

Q34

, 35,

37,

39,

40,

41

, 42

Tas

k 3

1.2

Com

mun

icat

ion

with

oth

ers

is c

ondu

cted

in a

pos

itive

m

anne

r an

d in

acc

orda

nce

with

cou

ncil’

s st

anda

rds.

Q

36, 3

7, 3

8, 3

9 T

ask

3

1.3

Com

mun

icat

ion

with

oth

ers

is a

ppro

pria

te g

iven

the

purp

ose,

situ

atio

n an

d re

latio

nshi

p w

ith r

ecei

ver.

Q

39

Tas

k 3

Ele

men

t 1

– D

evel

op

effe

ctiv

e w

orkp

lace

re

latio

nshi

ps

1.4

Con

flict

s ar

e re

cogn

ised

and

res

olve

d, w

here

pos

sibl

e,

thro

ugh

pers

onal

com

mun

icat

ion

and/

or a

re r

efer

red

to

a m

ore

seni

or o

ffice

r fo

r re

solu

tion.

Q34

, 42

Tas

k 3

2.1

Com

mitm

ents

to u

nder

take

wor

k or

ass

ist c

olle

ague

s ar

e fu

lfille

d.

Q40

, 41

Tas

ks 1

, 3

2.2

Info

rmat

ion

rele

vant

to w

ork

is s

hare

d w

ith c

olle

ague

s to

ens

ure

desi

gnat

ed w

ork

goal

s ar

e ac

hiev

ed.

Q40

, 41

Tas

ks 2

, 3

2.3

Kno

wle

dge

and

skill

s ar

e sh

ared

with

col

leag

ues

usin

g m

ento

ring

and

coac

hing

tech

niqu

es.

Q40

, 41

Tas

ks 2

, 3

2.4

Str

ateg

ies

and

oppo

rtun

ities

for

impr

ovem

ent o

f the

w

ork

grou

p ar

e id

entif

ied

and

plan

ned

in li

aiso

n w

ith

the

wor

k gr

oup.

Q42

T

ask

3

Ele

men

t 2

– C

ontr

ibut

e to

effe

ctiv

e w

ork

grou

p ac

tiviti

es

2.5

Pra

ctic

al s

ugge

stio

ns a

nd c

ontr

ibut

ions

are

mad

e to

th

e te

am to

ass

ist i

n re

solv

ing

wor

k-re

late

d pr

oble

ms

or c

ontin

genc

ies.

Q42

T

ask

3

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

184

of 2

20

V

ersi

on 1

, Mar

ch 2

010

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OR

E1

05B

Wo

rk w

ith

oth

ers

in lo

cal g

ove

rnm

ent

3.1

The

prin

cipl

es o

f equ

al e

mpl

oym

ent o

ppor

tuni

ty a

re

obse

rved

and

impl

emen

ted.

Q

25, 2

6, 2

7, 2

8, 2

9 T

ask

3

3.2

Wor

k is

con

sist

ent w

ith w

orkp

lace

sta

ndar

ds r

elat

ing

to

anti-

disc

rimin

atio

n, w

orkp

lace

har

assm

ent a

nd

dem

ocra

tic d

ecis

ion

mak

ing.

Q28

, 29

Tas

k 3

3.3

Ow

n w

ork

is m

onito

red

and

adju

sted

acc

ordi

ng to

fe

edba

ck o

btai

ned

thro

ugh

supe

rvis

ion

and

com

paris

on w

ith e

stab

lishe

d te

am a

nd o

rgan

isat

iona

l st

anda

rds.

Q33

T

asks

1, 3

3.4

Initi

ativ

e an

d pr

oact

ive

thin

king

are

dem

onst

rate

d to

so

lve

prob

lem

s an

d ge

nera

te im

prov

ed w

ork

prac

tices

an

d pr

oduc

tivity

.

Q42

T

ask

3

Ele

men

t 3

– C

ontr

ibut

e to

a p

rodu

ctiv

e w

ork

envi

ronm

ent

3.5

Tra

inin

g an

d ad

vanc

emen

t of s

kills

and

kno

wle

dge

are

unde

rtak

en a

s ne

cess

ary

in o

rder

to im

prov

e co

ntrib

utio

n to

the

wor

k en

viro

nmen

t.

Q58

T

ask

3

id

entif

y an

d us

e ap

prop

riate

com

mun

icat

ion

whe

n w

orki

ng w

ith c

olle

ague

s Q

36, 3

9 T

asks

2, 3

ap

ply

equa

l em

ploy

men

t opp

ortu

nity

and

an

ti-di

scrim

inat

ion

guid

elin

es to

wor

k Q

28, 2

9 T

ask

3

fu

lfil w

ork

com

mitm

ents

app

ropr

iate

ly a

nd o

n tim

e Q

30, 3

1, 3

2 T

asks

1, 3

or

gani

se a

nd c

ompl

ete

own

wor

k ac

tiviti

es

Q40

, 41

Tas

ks 1

, 3

Cri

tica

l asp

ects

of

evid

ence

sh

are

rele

vant

wor

k in

form

atio

n

Tas

ks 2

, 3

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

185

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Mar

ch 2

010

Clu

ster

1 –

Lo

cal g

ove

rnm

ent

ind

uct

ion

Un

its

of

com

pet

enc

y LG

AC

OR

E10

2B

Fol

low

def

ined

OH

S p

olic

ies

and

proc

edur

es

LGA

CO

RE

103

B P

rovi

de s

ervi

ce to

loca

l gov

ernm

ent

cus

tom

ers

Un

its

of

com

pet

enc

y LG

AC

OR

E10

4B W

ork

effe

ctiv

ely

in lo

cal g

over

nme

nt

LGA

CO

RE

105

B W

ork

with

oth

ers

in lo

cal g

ove

rnm

ent

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OR

E1

05B

Wo

rk w

ith

oth

ers

in lo

cal g

ove

rnm

ent

co

unci

l str

uctu

re a

nd fu

nctio

ns

Q1,

2, 3

T

ask

2

ow

n ro

le in

rel

atio

n to

who

le o

f cou

ncil

Q3

Tas

ks 2

, 3

eq

ual e

mpl

oym

ent o

ppor

tuni

ty r

equi

rem

ents

Q

26, 2

8, 2

9 T

asks

2, 3

an

ti-di

scrim

inat

ion

requ

irem

ents

Q

28

Tas

ks 2

, 3

re

leva

nt w

orkp

lace

sta

ndar

ds

Q7,

16

Tas

ks 2

, 3

ow

n ro

le a

nd fu

nctio

n w

ithin

cou

ncil

Q3

Tas

ks 2

, 3

Req

uir

ed k

no

wle

dg

e

lo

cal c

omm

unity

cul

ture

s Q

3 T

ask

2

co

achi

ng o

ther

s Q

41

Tas

ks 2

, 3

cl

ear

verb

al c

omm

unic

atio

n Q

36, 3

7, 3

8 T

asks

2, 3

re

solv

ing

conf

licts

Q

34

Tas

k 3

or

gani

sing

ski

lls in

ord

er to

prio

ritis

e w

ork

activ

ities

Q

31

Tas

ks 1

, 3

tim

e m

anag

emen

t Q

31

Tas

ks 1

, 3

Req

uir

ed s

kills

re

build

ing

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

186

of 2

20

V

ersi

on 1

, Mar

ch 2

010

Pag

e in

tent

iona

lly b

lank




Using this document








LGA40204 Certificate IV in Local Government (Administration) Section 7 – Mapping of Assessment Tools



LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

189

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Evi

den

ce M

atri

x T

he e

vide

nce

mat

rix b

elow

iden

tifie

s ho

w e

ach

of th

e qu

estio

ns in

the

Inte

rvie

w Q

uest

ion

Ban

k (S

ectio

n 3)

and

the

Pra

ctic

al T

asks

(S

ectio

n 4)

de

mon

stra

te c

ompe

tenc

e ag

ains

t the

ele

men

ts, p

erfo

rman

ce c

riter

ia a

nd c

ritic

al a

spec

ts o

f ev

iden

ce,

unde

rpin

ning

ski

lls a

nd k

now

ledg

e.

Clu

ster

2 –

Wo

rkin

g w

ith

in c

ou

nci

l

Un

its

of

com

pet

enc

y LG

AG

OV

A41

0B

Mon

itor

cou

nci

l pro

cedu

res

to e

nsur

e co

mp

lianc

e w

ith r

ele

vant

leg

isla

tion

LG

AC

OM

603B

Dev

elop

, im

plem

ent a

nd

revi

ew

po

licie

s an

d pr

oce

dure

s LG

AC

OR

E50

1B

Pro

vide

qua

lity

and

timel

y a

dvic

e to

cou

ncil

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AG

OV

A41

0B M

on

ito

r co

un

cil p

roce

du

res

to e

nsu

re c

om

plia

nce

wit

h r

elev

ant

leg

isla

tio

n

1.1

Cou

ncil

proc

edur

es a

re d

ocum

ente

d in

line

with

le

gisl

ativ

e re

quire

men

ts.

Q1,

3, 4

T

ask

4

Ele

men

t 1

– E

nsur

e co

unci

l pro

cedu

res

com

ply

with

rel

evan

t le

gisl

atio

n

1.2

Cou

ncil

proc

edur

es a

re u

pdat

ed to

ref

lect

cha

nges

in

legi

slat

ion

as n

eces

sary

. Q

2, 3

T

ask

4

2.1

Sou

rces

of i

nfor

mat

ion

on r

elev

ant l

egis

latio

n ar

e id

entif

ied

and

acce

ssed

. Q

2, 3

, 5

Tas

k 4

2.2

Str

ateg

ies

are

esta

blis

hed

to e

nsur

e di

ssem

inat

ion

of

info

rmat

ion

on le

gisl

atio

n to

rel

evan

t sta

ff.

Q3,

4

Tas

k 4

Ele

men

t 2

– M

aint

ain

up-t

o-da

te k

now

ledg

e of

re

leva

nt le

gisl

atio

n

2.3

Kno

wle

dge

of le

gisl

atio

n th

at is

sig

nific

ant t

o lo

cal

gove

rnm

ent i

s al

way

s up

to d

ate.

Q

5 T

ask

4

3.1

Pro

cedu

res

are

regu

larly

exa

min

ed to

ens

ure

ongo

ing

com

plia

nce

with

rel

evan

t leg

isla

tion.

Q

6 T

ask

4

3.2

Req

uire

d ch

ange

s to

pro

cedu

res

are

iden

tifie

d an

d ac

tione

d ac

cord

ingl

y.

Q7

Tas

k 4

Ele

men

t 3

– M

onito

r pr

oced

ures

to e

nsur

e co

mpl

ianc

e

3.3

Cha

nges

to p

roce

dure

s ar

e ap

prov

ed, d

ocum

ente

d an

d co

mm

unic

ated

to r

elev

ant p

erso

nnel

. Q

8 T

ask

4

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

190

of 2

20

V

ersi

on 1

, Ma

y 2

010

Clu

ster

2 –

Wo

rkin

g w

ith

in c

ou

nci

l

Un

its

of

com

pet

enc

y LG

AG

OV

A41

0B

Mon

itor

cou

nci

l pro

cedu

res

to e

nsur

e co

mp

lianc

e w

ith r

ele

vant

leg

isla

tion

LG

AC

OM

603B

Dev

elop

, im

plem

ent a

nd

revi

ew

po

licie

s an

d pr

oce

dure

s LG

AC

OR

E50

1B

Pro

vide

qua

lity

and

timel

y a

dvic

e to

cou

ncil

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AG

OV

A41

0B M

on

ito

r co

un

cil p

roce

du

res

to e

nsu

re c

om

plia

nce

wit

h r

elev

ant

leg

isla

tio

n

4.1

Aud

its o

r ra

ndom

che

cks

are

cond

ucte

d to

det

erm

ine

the

exte

nt to

whi

ch p

roce

dure

s ar

e im

plem

ente

d in

ac

cord

ance

with

legi

slat

ive

requ

irem

ents

.

Q9

Tas

k 4

4.2

Bre

ache

s in

com

plia

nce

are

note

d an

d ad

dres

sed

imm

edia

tely

. Q

10

Tas

k 4

Ele

men

t 4

– Id

entif

y an

d re

ctify

bre

ache

s in

co

mpl

ianc

e

4.3

Cau

ses

of a

ny b

reac

hes

in c

ompl

ianc

e ar

e id

entif

ied

and

addr

esse

d im

med

iate

ly.

Q10

T

ask

4

Cri

tica

l asp

ects

of

evid

ence

dete

rmin

ing

and

impl

emen

ting

stra

tegi

es fo

r en

surin

g st

aff m

embe

rs h

ave

curr

ent i

nfor

mat

ion

id

entif

ying

pro

cedu

res

to b

e re

view

ed fo

r co

mpl

ianc

e

up

datin

g pr

oced

ures

as

nece

ssar

y

de

term

inin

g br

each

es a

nd r

ectif

ying

cau

ses

of

brea

ches

.

Q2,

3, 4

, 7, 8

, 9, 1

0 T

ask

4

Req

uir

ed k

no

wle

dg

e

coun

cil p

roce

dure

s fo

r co

mpl

ianc

e

re

leva

nt le

gisl

atio

n

co

unci

l's in

tern

al c

omm

unic

atio

n ch

anne

ls

lo

cal g

over

nmen

t str

uctu

re

st

aff r

oles

and

res

pons

ibili

ties.

Q1,

2 ,

6, 8

T

ask

4

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

191

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

2 –

Wo

rkin

g w

ith

in c

ou

nci

l

Un

its

of

com

pet

enc

y LG

AG

OV

A41

0B

Mon

itor

cou

nci

l pro

cedu

res

to e

nsur

e co

mp

lianc

e w

ith r

ele

vant

leg

isla

tion

LG

AC

OM

603B

Dev

elop

, im

plem

ent a

nd

revi

ew

po

licie

s an

d pr

oce

dure

s LG

AC

OR

E50

1B

Pro

vide

qua

lity

and

timel

y a

dvic

e to

cou

ncil

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AG

OV

A41

0B M

on

ito

r co

un

cil p

roce

du

res

to e

nsu

re c

om

plia

nce

wit

h r

elev

ant

leg

isla

tio

n

Req

uir

ed s

kills

inte

rpre

tatio

n of

the

impa

ct o

f leg

isla

tive

chan

ges

on

coun

cil p

roce

dure

s

m

aint

enan

ce o

f int

erna

l com

mun

icat

ion

chan

nels

an

alyt

ical

ski

lls in

ord

er to

rea

d an

d cr

itica

lly in

terp

ret

stru

ctur

ally

intr

icat

e in

form

atio

n

cl

ear

and

com

preh

ensi

ve r

epor

ting

of a

naly

sis

of

info

rmat

ion.

Q2,

4, 8

T

ask

4

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

192

of 2

20

V

ersi

on 1

, Ma

y 2

010

Clu

ster

2 –

Wo

rkin

g w

ith

in c

ou

nci

l

Un

its

of

com

pet

enc

y LG

AG

OV

A41

0B

Mon

itor

cou

nci

l pro

cedu

res

to e

nsur

e co

mp

lianc

e w

ith r

ele

vant

leg

isla

tion

LG

AC

OM

603B

Dev

elop

, im

plem

ent a

nd

revi

ew

po

licie

s an

d pr

oce

dure

s LG

AC

OR

E50

1B

Pro

vide

qua

lity

and

timel

y a

dvic

e to

cou

ncil

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OM

603B

Dev

elo

p, i

mp

lem

ent

and

rev

iew

po

licie

s an

d p

roce

du

res

1.1

The

nee

d fo

r th

e po

licy/

proc

edur

e is

ass

esse

d fo

r its

co

ntrib

utio

n to

effe

ctiv

e an

d ef

ficie

nt p

ract

ice

in th

e w

ork

area

.

Q11

T

asks

4, 5

1.2

Exi

stin

g po

licie

s ar

e re

view

ed to

mai

ntai

n re

leva

nce

and

effe

ctiv

enes

s.

Q13

T

asks

4, 5

Ele

men

t 1

– E

stab

lish

the

need

for

a

polic

y/pr

oced

ure

1.3

The

obj

ectiv

es fo

r es

tabl

ishi

ng th

e po

licy/

proc

edur

e ar

e id

entif

ied.

Q

12

Tas

k 5

2.1

Ter

ms

of r

efer

ence

and

gui

delin

es a

re p

repa

red

and

prov

ided

to k

ey s

take

hold

ers.

Q

14

Tas

k 5

E

lem

ent

2 –

Con

sult

on

the

deve

lopm

ent o

f the

po

licy/

proc

edur

e

2.2.

E

mpl

oyee

s di

rect

ly a

ffect

ed b

y th

e pr

oces

s ar

e ke

pt

fully

info

rmed

. Q

14

Tas

k 5

3.1

Dra

ft is

pre

pare

d in

acc

orda

nce

with

cou

ncil

proc

edur

es.

Q17

T

ask

5

3.2.

D

raft

polic

y/pr

oced

ure

is c

onsi

sten

t with

org

anis

atio

nal

obje

ctiv

es a

nd ta

kes

acco

unt o

f res

ourc

e av

aila

bilit

y an

d sp

ecifi

es ti

mef

ram

es fo

r im

plem

enta

tion.

Q17

T

ask

5

3.3.

A

ll re

leva

nt le

gisl

atio

n is

com

plie

d w

ith.

Q17

T

ask

4

3.4.

T

he d

raft

polic

y/pr

oced

ure

inco

rpor

ates

out

com

es o

f th

e co

nsul

tativ

e pr

oces

s w

here

app

ropr

iate

. Q

17

Tas

k 5

Ele

men

t 3

– F

acili

tate

the

prep

arat

ion

of a

dra

ft po

licy/

proc

edur

e

3.5.

T

he d

raft

polic

y/pr

oced

ure

is p

rese

nted

to

Cou

ncil/

man

agem

ent f

or e

ndor

sem

ent.

Q17

T

ask

5

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

193

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

2 –

Wo

rkin

g w

ith

in c

ou

nci

l

Un

its

of

com

pet

enc

y LG

AG

OV

A41

0B

Mon

itor

cou

nci

l pro

cedu

res

to e

nsur

e co

mp

lianc

e w

ith r

ele

vant

leg

isla

tion

LG

AC

OM

603B

Dev

elop

, im

plem

ent a

nd

revi

ew

po

licie

s an

d pr

oce

dure

s LG

AC

OR

E50

1B

Pro

vide

qua

lity

and

timel

y a

dvic

e to

cou

ncil

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OM

603B

Dev

elo

p, i

mp

lem

ent

and

rev

iew

po

licie

s an

d p

roce

du

res

4.1

New

pol

icy/

proc

edur

e is

inte

grat

ed in

to e

xist

ing

polic

ies/

proc

edur

es/m

anua

ls/in

form

atio

n.

Q17

T

ask

4

4.2.

E

mpl

oyee

s ar

e in

form

ed o

f new

pol

icy/

proc

edur

e an

d of

thei

r re

spon

sibi

litie

s.

Q17

, 18

Tas

k 5

Ele

men

t 4

– E

nsur

e im

plem

enta

tion

of

polic

y/pr

oced

ure

4.3.

E

duca

tion

and

trai

ning

is g

iven

to e

mpl

oyee

s w

here

ne

cess

ary

to e

nsur

e co

rrec

t im

plem

enta

tion

of

polic

y/pr

oced

ure.

Q18

T

ask

5

5.1

Pol

icy/

proc

edur

e is

eva

luat

ed a

gain

st e

stab

lishm

ent

obje

ctiv

es a

nd w

orkp

lace

impa

ct.

Q19

T

ask

5

5.2

Tim

efra

mes

for

eval

uatio

n pr

oces

s ar

e de

term

ined

. Q

20

Tas

k 5

5.3

Fee

dbac

k fr

om e

mpl

oyee

s on

impl

emen

tatio

n is

sues

an

d ou

tcom

es is

sou

ght a

nd e

valu

ated

. Q

20

Tas

k 5

5.4

Iden

tifie

d pr

oble

ms

are

reso

lved

. Q

21

Tas

k 5

Ele

men

t 5

– R

evie

w

polic

y/pr

oced

ure

5.5

Whe

re a

ppro

pria

te, m

odifi

catio

ns to

pol

icy/

proc

edur

e ar

e re

com

men

ded

and

unde

rtak

en.

Q21

T

ask

5

Cri

tica

l asp

ects

of

evid

ence

deve

lop,

impl

emen

t and

rev

iew

new

po

licie

s/pr

oced

ures

and

/or

chan

ges

to e

xist

ing

polic

ies/

proc

edur

es

su

ppor

t cor

pora

te d

irect

ion

and

stra

tegy

.

Q11

, 14,

15

Tas

k 5

Req

uir

ed k

no

wle

dg

e

rele

vant

legi

slat

ion

re

leva

nt c

ounc

il po

licie

s an

d pr

oced

ures

co

unci

l ope

ratio

ns

Q15

, 17

Tas

k 5

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

194

of 2

20

V

ersi

on 1

, Ma

y 2

010

Clu

ster

2 –

Wo

rkin

g w

ith

in c

ou

nci

l

Un

its

of

com

pet

enc

y LG

AG

OV

A41

0B

Mon

itor

cou

nci

l pro

cedu

res

to e

nsur

e co

mp

lianc

e w

ith r

ele

vant

leg

isla

tion

LG

AC

OM

603B

Dev

elop

, im

plem

ent a

nd

revi

ew

po

licie

s an

d pr

oce

dure

s LG

AC

OR

E50

1B

Pro

vide

qua

lity

and

timel

y a

dvic

e to

cou

ncil

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OM

603B

Dev

elo

p, i

mp

lem

ent

and

rev

iew

po

licie

s an

d p

roce

du

res

Req

uir

ed s

kills

com

mun

icat

ion

co

nsul

tatio

n

ne

gotia

tion

pr

esen

tatio

n

re

port

writ

ing

ev

alua

tion

re

view

pr

oble

m s

olvi

ng

co

ntin

genc

y m

anag

emen

t

Q14

, 16,

18,

20,

21

Tas

k 5

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

195

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

2 –

Wo

rkin

g w

ith

in c

ou

nci

l

Un

its

of

com

pet

enc

y LG

AG

OV

A41

0B

Mon

itor

cou

nci

l pro

cedu

res

to e

nsur

e co

mp

lianc

e w

ith r

ele

vant

leg

isla

tion

LG

AC

OM

603B

Dev

elop

, im

plem

ent a

nd

revi

ew

po

licie

s an

d pr

oce

dure

s LG

AC

OR

E50

1B

Pro

vide

qua

lity

and

timel

y a

dvic

e to

cou

ncil

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OR

E5

01B

Pro

vid

e q

ual

ity

and

tim

ely

advi

ce t

o C

ou

nci

l

1.1

Gov

ernm

ent p

olic

ies

and

prog

ram

s ar

e m

onito

red

and

thei

r im

pact

on

coun

cil i

s ev

alua

ted

and

repo

rted

.

Q1

Tas

k 4

1.2

The

impl

icat

ions

of o

ther

tren

ds a

nd d

evel

opm

ents

ar

e as

sess

ed a

nd e

valu

ated

and

cou

ncil

is a

dvis

ed

in a

tim

ely

man

ner.

Q2

Tas

ks 4

, 5

1.3

Rel

evan

t com

mun

ity a

nd g

over

nmen

t con

tact

s an

d ne

twor

ks a

re fo

ster

ed to

ens

ure

that

up

to d

ate

info

rmat

ion

is g

athe

red.

Q3

Tas

ks 4

, 5

Ele

men

t 1

– M

onito

r an

d as

sess

tren

ds a

nd

deve

lopm

ents

that

impa

ct

on c

ounc

il

1.4

Con

sulta

tive

proc

esse

s ar

e es

tabl

ishe

d an

d m

aint

aine

d w

ith c

onst

ituen

ts a

nd c

omm

unity

to

ensu

re n

eeds

and

exp

ecta

tions

are

iden

tifie

d.

Q4

Tas

k 4

2.1

Legi

slat

ive

requ

irem

ents

per

tain

ing

to a

ll op

erat

ions

of

cou

ncil

are

regu

larly

mon

itore

d an

d th

eir

impl

icat

ions

ana

lyse

d.

Q5

Tas

ks 4

, 5

E

lem

ent

2 –

Adv

ise

coun

cil

of c

urre

nt le

gisl

ativ

e re

quire

men

ts

2.2

Cou

ncil

is fo

rmal

ly a

dvis

ed o

f its

legi

slat

ive

resp

onsi

bilit

ies

and

oblig

atio

ns in

a ti

mel

y m

anne

r.

Q6,

7

Tas

ks 4

, 5

3.1

Cou

ncil

prop

osal

s ar

e as

sess

ed to

iden

tify

the

impa

ct o

n pa

rtic

ular

cou

ncil

oper

atio

ns a

nd o

n th

e co

mm

unity

or

part

icul

ar s

ectio

ns o

f the

com

mun

ity.

Q7,

9

Tas

ks 4

, 5

3.2

The

ran

ge o

f opt

ions

ava

ilabl

e fo

r co

unci

l act

ion

is

indi

cate

d in

the

asse

ssm

ent.

Q9

Tas

ks 4

, 5

Ele

men

t 3

– A

sses

s im

pact

of

cou

ncil

prop

osal

s

3.3

Com

mun

ity fe

edba

ck is

sou

rced

to d

eter

min

e sa

tisfa

ctio

n le

vels

and

impa

ct o

f cou

ncil

prop

osal

s.

Q8

Tas

k 5

LG

A40

204

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

(Ad

min

istr

atio

n)

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

196

of 2

20

V

ersi

on 1

, Ma

y 2

010

Clu

ster

2 –

Wo

rkin

g w

ith

in c

ou

nci

l

Un

its

of

com

pet

enc

y LG

AG

OV

A41

0B

Mon

itor

cou

nci

l pro

cedu

res

to e

nsur

e co

mp

lianc

e w

ith r

ele

vant

leg

isla

tion

LG

AC

OM

603B

Dev

elop

, im

plem

ent a

nd

revi

ew

po

licie

s an

d pr

oce

dure

s LG

AC

OR

E50

1B

Pro

vide

qua

lity

and

timel

y a

dvic

e to

cou

ncil

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OR

E5

01B

Pro

vid

e q

ual

ity

and

tim

ely

advi

ce t

o C

ou

nci

l

4.1

Res

pons

e is

res

earc

hed

and

prov

ided

to c

ounc

il in

a

timel

y m

anne

r ac

cord

ing

to c

omm

unic

atio

n pr

otoc

ols.

Q7

Tas

ks 4

, 5

E

lem

ent

4 –

Res

pond

to

ques

tions

or

requ

ests

for

in

form

atio

n fr

om c

ounc

il an

d co

unci

llors

4.

2 A

dequ

ate

and

timel

y re

sear

ch is

con

duct

ed to

pr

ovid

e qu

ality

res

pons

es to

cou

ncil.

Q

7 T

asks

4,5

co

mm

unic

ate

info

rmat

ion

effe

ctiv

ely

to a

ll le

vels

of

staf

f Q

3 T

asks

4, 5

co

nduc

t suf

ficie

nt r

esea

rch

in o

rder

to a

dvis

e an

d en

hanc

e co

unci

l’s d

ecis

ion

mak

ing

Q7

Tas

ks 4

, 5

Cri

tica

l asp

ects

of

evid

ence

pr

ovid

e ad

vice

that

incl

uded

the

impa

ct o

n co

unci

l po

licie

s, p

roce

dure

s an

d pr

actic

es w

here

rel

evan

t Q

7 T

asks

4, 5

le

gisl

ativ

e re

quire

men

ts, i

nclu

ding

loca

l gov

ernm

ent

act

Q5,

6

Tas

ks 4

, 5

co

unci

l ope

ratio

ns

Q1

Tas

ks 4

, 5

co

unci

l pol

icie

s, p

roce

dure

s an

d pr

actic

es

Q6,

7

Tas

ks 4

, 5

Req

uir

ed k

no

wle

dg

e

co

unci

l mee

ting

proc

edur

es a

nd p

ract

ices

Q

6 T

asks

4, 5

re

sear

ch a

nd e

valu

atio

n Q

7 T

asks

4,5

po

licy

inte

rpre

tatio

n Q

1 T

asks

4, 5

Req

uir

ed s

kills

ex

cept

iona

l writ

ten

and

verb

al c

omm

unic

atio

n sk

ills,

in

clud

ing

nego

tiatio

n, p

rese

ntat

ion

and

repo

rt w

ritin

g Q

9 T

asks

4, 5




Using this document








LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

199

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Evi

den

ce M

atri

x T

he e

vide

nce

mat

rix b

elow

iden

tifie

s ho

w e

ach

of th

e qu

estio

ns in

the

Inte

rvie

w Q

uest

ion

Ban

k (S

ectio

n 3)

and

the

Pra

ctic

al T

asks

(S

ectio

n 4)

de

mon

stra

te c

ompe

tenc

e ag

ains

t the

ele

men

ts, p

erfo

rman

ce c

riter

ia a

nd c

ritic

al a

spec

ts o

f ev

iden

ce,

unde

rpin

ning

ski

lls a

nd k

now

ledg

e.

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

BS

BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OM

402A

Arr

ang

e c

on

trac

ts

1.1

Ten

ders

are

rec

eive

d in

acc

orda

nce

with

cou

ncil

proc

edur

es.

Q1,

2, 3

E

lem

ent

1 –

Rec

eive

te

nder

s

1.2

Rec

ord

of a

pplic

atio

ns is

mai

ntai

ned.

Q

2 T

ask

1

2.1

A c

ompa

rativ

e st

atem

ent o

f ten

ders

hig

hlig

htin

g ke

y fa

ctor

s is

pre

pare

d.

Q4,

5

Tas

k 1

2.2

Bid

s ar

e co

mpa

red

and

asse

ssed

. Q

5, 6

, 7, 8

T

asks

1, 2

2.3

The

bid

or

shor

tlist

of b

ids

that

mee

ts s

ervi

ce

requ

irem

ents

is id

entif

ied.

Q

4, 9

T

asks

1, 2

Ele

men

t 2

– E

valu

ate

tend

ers

2.4

Ten

der

pres

enta

tions

are

org

anis

ed a

nd a

ttend

ed to

as

sist

in th

e se

lect

ion

proc

ess,

whe

re r

equi

red.

Q

8

3.1

Qua

lity

accr

edita

tion,

pre

viou

s pr

ojec

t rec

ords

, em

ploy

men

t pra

ctic

es a

nd o

ccup

atio

nal h

ealth

and

sa

fety

(O

HS

) re

cord

s ar

e ve

rifie

d.

Q7

Ele

men

t 3

– P

repa

re

reco

mm

end

atio

n fo

r C

ounc

il

3.2

An

accu

rate

rep

ort w

ith c

lear

rec

omm

enda

tions

is

prep

ared

for

coun

cil t

o en

able

an

info

rmed

dec

isio

n m

akin

g to

occ

ur.

Q9

Tas

k 2

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

Pag

e 20

0 of

22

0

Ver

sion

1, M

ay

201

0

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

BS

BW

RT

401A

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e co

mpl

ex

docu

me

nts

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OM

402A

Arr

ang

e c

on

trac

ts

4.1

A le

tter

of a

ccep

tanc

e is

sen

t to

succ

essf

ul te

nder

er

outli

ning

acc

urat

e de

tails

and

con

ditio

ns.

Q10

T

ask

3

4.2

Con

trac

t doc

umen

tatio

n is

com

plet

ed in

acc

orda

nce

with

sta

ndar

ds a

nd c

ounc

il pr

oced

ures

. Q

11

Tas

k 4

4.3

Uns

ucce

ssfu

l ten

dere

rs a

re in

form

ed o

f the

out

com

e ac

cord

ing

to c

ounc

il pr

oced

ures

. Q

10

Tas

k 3

Ele

men

t 4

– F

orm

alis

e ac

cept

ance

of

tend

er

4.4

Qua

lity

of c

ontr

act d

ocu

men

tatio

n is

eva

luat

ed in

the

light

of t

ende

rs r

ecei

ved.

Q

11

Tas

k 4

pr

ovid

e an

acc

urat

e ev

alua

tion

repo

rt

Q9

Tas

k 2

id

entif

y th

e fin

anci

al s

tabi

lity

of t

he te

nder

er

Q7

Tas

k 1

id

entif

y th

e qu

ality

sta

ndar

ds o

f the

tend

erer

Q

7 T

ask

1

Cri

tica

l asp

ects

of

evid

ence

en

sure

con

fiden

tialit

y of

the

tend

er p

roce

ss

Q2,

3

re

leva

nt c

ounc

il po

licie

s an

d pr

oced

ures

Q

1, 2

, 13,

14

Tas

ks 1

, 2, 5

qu

ality

ass

uran

ce m

etho

ds

Q13

, 14

re

leva

nt A

ustr

alia

n an

d in

dust

ry s

tand

ards

Q

11

Tas

k 4

st

atut

ory

and

coun

cil t

ende

r re

quire

men

ts

Q1

Req

uir

ed k

no

wle

dg

e

co

ntra

ctua

l pro

cess

es

Q11

, 12

Tas

k 4

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

201

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

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BW

RT

401A

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e co

mpl

ex

docu

me

nts

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men

t P

erfo

rman

ce

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teri

a In

terv

iew

To

pic

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ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OM

402A

Arr

ang

e c

on

trac

ts

st

atut

ory

coun

cil r

equi

rem

ents

Q

11, 1

2

te

nder

ing

code

s of

pra

ctic

e Q

3

ev

alua

tion

met

hods

Q

4, 5

T

ask

1

re

port

writ

ing

Q9

Tas

k 2

or

al p

rese

ntat

ion

skill

s an

d in

terv

iew

tech

niqu

es

Q8

ap

plyi

ng c

riter

ia

Q5,

6

Tas

ks 1

, 2

ve

rifyi

ng c

laim

s Q

8

Req

uir

ed s

kills

in

vest

igat

ing

Q8

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

Pag

e 20

2 of

22

0

Ver

sion

1, M

ay

201

0

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

BS

BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

PS

PP

RO

C4

10A

Ad

min

iste

r co

ntr

act

s

1.1

Adm

inis

trat

ive

proc

esse

s fo

r co

ntra

cts

are

impl

emen

ted

acco

rdin

g to

cou

ncil

qual

ity im

prov

emen

t pro

cedu

res.

Q

13

1.2

Con

trac

t req

uire

men

ts a

re c

onfir

med

with

rel

evan

t co

ntra

ct p

erso

nnel

. Q

12

1.3

Com

plai

nt s

yste

m is

est

ablis

hed

acco

rdin

g to

cou

ncil

polic

y an

d pr

oced

ures

. Q

13

Ele

men

t 1

– E

stab

lish

adm

inis

trat

ion

proc

edur

es

1.4

Con

sist

ent a

nd a

ccur

ate

reco

rds

of c

ontr

act p

rogr

ess

are

mai

ntai

ned.

Q

13

Tas

k 1

2.1

Reg

ular

insp

ectio

ns o

f con

trac

t ser

vice

s ar

e un

dert

aken

to

ens

ure

com

plia

nce

with

spe

cific

atio

ns a

nd p

rogr

am

com

plet

ion.

Q13

, 14

Tas

k 5

2.2

Reg

ular

pla

nned

pro

gres

s m

eetin

gs a

re h

eld

and

docu

men

ted

betw

een

all c

ontr

act p

erso

nnel

to e

nsur

e pr

oble

ms

are

iden

tifie

d an

d re

solv

ed e

arly

.

Q13

T

ask

5

2.3

Var

iatio

ns b

etw

een

the

spec

ified

sco

pe o

f ser

vice

s an

d th

e co

ntra

ct a

re id

entif

ied

and

docu

men

ted

and

rele

vant

pe

rson

nel a

re n

otifi

ed w

ithou

t del

ay.

Q14

Ele

men

t 2

– M

onito

r co

ntra

ct ti

mef

ram

e an

d sp

ecifi

catio

ns

2.4

Tes

ting

of s

ervi

ces

in p

rogr

ess

is c

arrie

d ou

t as

requ

ired

by th

e co

ntra

ct a

nd in

acc

orda

nce

with

legi

slat

ion,

re

gula

tions

and

cou

ncil

polic

y.

Q13

, 14

Tas

k 5

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

203

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

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BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

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men

t P

erfo

rman

ce

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teri

a In

terv

iew

To

pic

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ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

PS

PP

RO

C4

10A

Ad

min

iste

r co

ntr

act

s

3.1

Con

trac

t cos

ts a

re m

onito

red

on a

reg

ular

bas

is to

en

sure

that

the

serv

ice

is c

arrie

d ou

t in

acco

rdan

ce w

ith

finan

cial

and

con

trac

tual

req

uire

men

ts.

Q14

T

ask

5

3.2

Pay

men

ts fo

r co

ntra

ct s

ervi

ces

are

auth

oris

ed in

ac

cord

ance

with

the

cond

ition

s of

con

trac

t and

de

lega

tion

offic

er.

Q13

, 14,

15

Tas

k 5

Ele

men

t 3

– M

onito

r co

sts

3.3

Tra

nsac

tion

cost

s ar

e m

onito

red

thro

ugh

an e

stab

lishe

d sy

stem

. Q

13

Tas

k 5

4.1

Dis

agre

emen

ts a

re in

vest

igat

ed to

iden

tify

caus

e an

d va

lidity

. Q

16

4.2

Ter

ms

of r

esol

utio

n ar

e ne

gotia

ted

and

agre

ed.

Q16

4.3

Con

trac

t pro

visi

ons

for

disp

ute

reso

lutio

n ar

e fo

llow

ed.

Q12

4.4

Lega

l and

man

agem

ent a

dvic

e is

sou

ght a

t an

early

st

age

of a

ny d

ispu

te to

ens

ure

that

the

cont

ract

or h

as a

cl

ear

unde

rsta

ndin

g of

the

Cou

ncil’

s le

gal p

ositi

on a

nd

that

the

coun

cil i

s no

t exp

osed

to u

ndue

lega

l ris

k.

Q16

Ele

men

t 4

– R

esol

ve

cont

ract

ual d

ispu

tes

4.5

App

ropr

iate

lega

l adv

ice

is s

ough

t at a

ny s

tage

in o

rder

to

cla

rify

any

tech

nica

l asp

ects

of a

dis

pute

. Q

16

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

©

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artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

Pag

e 20

4 of

22

0

Ver

sion

1, M

ay

201

0

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

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BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

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men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

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ract

ical

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ks

Su

pp

lem

enta

ry

Evi

den

ce

PS

PP

RO

C4

10A

Ad

min

iste

r co

ntr

act

s

5.1

Con

trac

t con

ditio

ns a

nd r

espo

nsib

ilitie

s ar

e re

view

ed

with

rel

evan

t per

sonn

el.

Q17

5.2

Con

trac

t com

plet

ion

is a

utho

rised

in w

ritin

g to

con

firm

co

mpl

eted

ser

vice

s ha

ve b

een

unde

rtak

en a

ccor

ding

to

cont

ract

obj

ectiv

es a

nd s

peci

ficat

ions

.

Q17

5.3

Fin

al s

tate

men

t is

reco

ncile

d.

Q17

5.4

Con

trac

tor

perf

orm

ance

and

leve

l of s

ervi

ce a

re

eval

uate

d ag

ains

t agr

eed

benc

hmar

k.

Q17

5.5

End

-of-

serv

ice

or r

enew

ed c

ontr

acts

are

co-

ordi

nate

d to

m

eet c

ounc

il re

quire

men

ts.

Q17

Ele

men

t 5

– Im

plem

ent

cont

ract

tra

nsiti

on

5.6

Qua

lity

of c

ontr

act d

ocum

enta

tion

is a

sses

sed.

Q

17

m

aint

enan

ce o

f file

s re

latin

g to

rec

ords

of m

eetin

gs,

paym

ents

, pro

gres

s re

port

s, fi

le n

otes

and

dis

cuss

ions

Tas

ks 1

, 2, 3

, 4, 5

ef

fect

ive

com

mun

icat

ion

with

the

cont

ract

or

Q8,

10

Tas

k 3

m

onito

ring

of in

dust

ry c

hang

es

Q18

m

akin

g re

com

men

datio

ns c

over

ing

a ra

nge

of c

ontr

acts

Q

9

Cri

tica

l asp

ects

of

evid

ence

m

aint

enan

ce o

f Wor

kCov

er, O

HS

and

aud

it pr

oces

ses

and

up-t

o-da

te in

sura

nce

files

Q

13

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

205

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

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PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

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e co

mpl

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me

nts

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men

t P

erfo

rman

ce

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teri

a In

terv

iew

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ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

PS

PP

RO

C4

10A

Ad

min

iste

r co

ntr

act

s

O

HS

pol

icie

s an

d pr

oced

ures

Q

1, 7

re

leva

nt le

gisl

atio

n, r

egul

atio

ns a

nd c

ounc

il po

licie

s Q

1, 2

co

ntra

ct p

roce

dure

s

Tas

k 4

co

ntra

ct la

w

T

ask

4

kn

owle

dge

of th

e co

ntra

ct s

ervi

ce

Q5

pe

rfor

man

ce s

tand

ards

and

ana

lysi

s Q

12

co

mpl

aint

pro

cedu

res

Q1,

13

Req

uir

ed k

no

wle

dg

e

co

stin

g pr

oces

ses

Q1

ne

gotia

tion

and

liais

on a

cros

s a

rang

e of

inte

rnal

and

ex

tern

al c

usto

mer

s

Tas

k 5

co

ntin

genc

y m

anag

emen

t Q

18

Tas

k 5

co

ntra

ct in

terp

reta

tion

T

ask

5

pr

ojec

t man

agem

ent

Q18

T

ask

5

co

nflic

t res

olut

ion

Q18

T

ask

5

cl

ient

inte

ract

ion

T

ask

5

Req

uir

ed s

kills

fin

anci

al a

nd ti

me

man

agem

ent

T

ask

5

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

©

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artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

Pag

e 20

6 of

22

0

Ver

sion

1, M

ay

201

0

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

BS

BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

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men

t P

erfo

rman

ce

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teri

a In

terv

iew

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ract

ical

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ks

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pp

lem

enta

ry

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den

ce

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BW

RT

401A

Wri

te c

om

ple

x d

ocu

men

ts

1.1

Det

erm

ine

the

purp

oses

of t

he d

ocum

ent.

Q9

Tas

ks 2

, 3

1.2

Cho

ose

the

appr

opria

te fo

rmat

s fo

r do

cum

ents

. Q

9 T

asks

2, 3

1.3

Est

ablis

h m

eans

of c

omm

unic

atio

n.

Q9

Tas

ks 2

, 3

1.4

Det

erm

ine

requ

irem

ents

of d

ocum

ents

. Q

9 T

asks

2, 3

1.5

Det

erm

ine

cate

gorie

s an

d lo

gica

l seq

uenc

e of

dat

a,

info

rmat

ion

and

know

ledg

e to

ach

ieve

doc

umen

t ob

ject

ives

.

Q9

Tas

ks 2

, 3

Ele

men

t 1

– P

lan

docu

men

ts

1.6

Dev

elop

ove

rvie

w o

f str

uctu

re a

nd c

onte

nt o

f do

cum

ents

. Q

9 T

asks

2, 3

2.1

Rev

iew

and

org

anis

e av

aila

ble

data

, inf

orm

atio

n an

d kn

owle

dge

acco

rdin

g to

pro

pose

d st

ruct

ure

and

cont

ent.

Q9

Tas

k 2

2.2

Ens

ure

data

, inf

orm

atio

n an

d kn

owle

dge

is a

ggre

gate

d,

inte

rpre

ted

and

sum

mar

ised

to p

repa

re te

xt t

hat s

atis

fies

docu

men

t pur

pose

s an

d ob

ject

ives

.

Q9

Tas

k 2

2.3

Incl

ude

grap

hics

as

appr

opria

te.

Q9

Tas

k 2

2.4

Iden

tify

gaps

in r

equi

red

data

and

info

rmat

ion,

and

co

llect

add

ition

al m

ater

ial f

rom

rel

evan

t ent

erpr

ise

pers

onne

l.

T

ask

2

Ele

men

t 2

– D

raft

text

2.5

Dra

ft te

xt a

ccor

ding

to d

ocum

ent r

equi

rem

ents

and

ge

nre.

Q

9 T

ask

2

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

207

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

BS

BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

BS

BW

RT

401A

Wri

te c

om

ple

x d

ocu

men

ts

2.6

Use

lang

uage

app

ropr

iate

to th

e au

dien

ce.

T

ask

2

3.1

Rev

iew

dra

ft te

xt to

ens

ure

docu

men

t obj

ectiv

es a

re

achi

eved

and

req

uire

men

ts a

re m

et.

T

ask

2

3.2

Che

ck g

ram

mar

, spe

lling

and

sty

le fo

r ac

cura

cy a

nd

punc

tuat

ion.

Tas

k 2

3.3

Ens

ure

draf

t tex

t is

appr

oved

by

rele

vant

ent

erpr

ise

pers

onne

l.

Tas

k 2

Ele

men

t 3

– P

repa

re fi

nal

text

3.4

Pro

cess

text

am

endm

ents

as

requ

ired.

Tas

k 2

4.1

Cho

ose

basi

c de

sign

ele

men

ts fo

r do

cum

ents

ap

prop

riate

to a

udie

nce

and

purp

ose.

Tas

k 2

4.2

Use

wor

d pr

oces

sing

sof

twar

e to

app

ly b

asic

des

ign

elem

ents

to te

xt.

T

ask

2

Ele

men

t 4

– P

rodu

ce

docu

men

t

4.3

Che

ck d

ocum

ents

to e

nsur

e al

l req

uire

men

ts a

re m

et.

T

ask

2

pr

oduc

tion

of d

ocum

ents

Q

9 T

ask

2

ed

iting

dra

ft te

xt to

ens

ure

accu

racy

and

cla

rity

of

info

rmat

ion

T

ask

2

Cri

tica

l asp

ects

of

evid

ence

kn

owle

dge

of e

nter

pris

e st

yle

guid

e/ho

use

styl

e

Tas

ks 2

, 3

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

Pag

e 20

8 of

22

0

Ver

sion

1, M

ay

201

0

Clu

ster

3 –

Co

ntr

act

man

agem

ent

Un

its

of

com

pet

enc

y LG

AC

OM

402A

Arr

ange

co

ntra

cts

PS

PP

RO

C41

0A A

dmin

iste

r co

ntra

cts

BS

BW

RT

401A

Writ

e co

mpl

ex

docu

me

nts

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

BS

BW

RT

401A

Wri

te c

om

ple

x d

ocu

men

ts

en

terp

rise

styl

e gu

ide/

hous

e st

yle

T

asks

2, 3

fo

rmat

ting

styl

es a

nd th

eir

impa

ct o

n fo

rmat

ting,

re

adab

ility

and

app

eara

nce

of d

ocum

ents

Tas

ks 2

, 3

or

gani

satio

nal r

equi

rem

ents

for

ergo

nom

ics,

wor

k pe

riods

and

bre

aks,

and

res

ourc

e co

nser

vatio

n te

chni

ques

T

ask

2

Req

uir

ed k

no

wle

dg

e

ru

les

and

conv

entio

ns fo

r w

ritte

n E

nglis

h, a

s de

fined

by

gene

ral a

nd s

peci

alis

t dic

tiona

ries

and

book

s ab

out

gram

mar

T

asks

2, 3

co

mm

unic

atio

n sk

ills

to c

larif

y re

quire

men

ts o

f do

cum

ents

Tas

ks 2

, 3

lit

erac

y sk

ills

to e

dit a

nd p

roof

read

doc

umen

ts; t

o cr

eate

do

cum

ents

with

a c

ompl

ex, o

rgan

ised

str

uctu

re o

f lin

ked

para

grap

hs w

hich

use

sim

ple

and

com

plex

syn

tact

ic

stru

ctur

e

Q9

Tas

ks 2

, 3

nu

mer

acy

skill

s to

col

late

and

pre

sent

dat

a, g

raph

s an

d an

nota

ted

refe

renc

es

Q9

Tas

k 2

Req

uir

ed s

kills

pr

oble

m-s

olvi

ng s

kills

to u

se p

roce

sses

flex

ibly

and

in

terc

hang

eabl

y Q

16, 1

8 T

asks

2, 4




Using this document








LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

211

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Evi

den

ce M

atri

x T

he e

vide

nce

mat

rix b

elow

iden

tifie

s ho

w e

ach

of th

e qu

estio

ns in

the

Inte

rvie

w Q

uest

ion

Ban

k (S

ectio

n 3)

and

the

Pra

ctic

al T

asks

(S

ectio

n 4)

de

mon

stra

te c

ompe

tenc

e ag

ains

t the

ele

men

ts, p

erfo

rman

ce c

riter

ia a

nd c

ritic

al a

spec

ts o

f ev

iden

ce,

unde

rpin

ning

ski

lls a

nd k

now

ledg

e.

Clu

ster

4 –

Lea

der

ship

an

d d

evel

op

men

t

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

LG

AC

OR

E60

2B

Pro

mot

e an

d fa

cilit

ate

org

anis

atio

nal p

erfo

rman

ce

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OM

P02

6A P

rovi

de

team

lead

ersh

ip

1.1

Goa

ls a

nd s

trat

egie

s fo

r te

am a

re d

iscu

ssed

and

ag

reed

upo

n in

acc

orda

nce

with

the

orga

nisa

tion'

s go

als,

pla

ns a

nd o

bjec

tives

and

rel

evan

t leg

isla

tion.

Q3,

4

Tas

k 11

1.2

Sta

ndar

ds o

f per

form

ance

req

uire

d by

team

and

in

divi

dual

s ar

e es

tabl

ishe

d ba

sed

on o

rgan

isat

iona

l ne

eds.

Q5

Tas

k 11

1.3

Wor

k re

quire

men

ts a

nd p

erfo

rman

ce e

xpec

tatio

ns a

re

iden

tifie

d an

d cl

early

pre

sent

ed to

team

mem

bers

. Q

4 T

ask

11

1.4

Dut

ies,

ros

ters

and

/or

resp

onsi

bilit

ies

are

allo

cate

d in

ac

cord

ance

with

org

anis

atio

nal r

equi

rem

ents

. Q

4 T

ask

11

Ele

men

t 1

– P

lan

and

allo

cate

tea

m r

oles

and

re

spon

sibi

litie

s

1.5

Con

flict

is r

esol

ved

by n

egot

iatio

n.

Q15

T

ask

11

2.1

Wor

k ou

tput

s ar

e m

onito

red

agai

nst a

gree

d w

ork

requ

irem

ents

and

per

form

ance

exp

ecta

tions

. Q

8, 5

T

ask

11

2.2

Alte

rnat

ive

stra

tegi

es to

ach

ieve

team

task

s ar

e id

entif

ied.

Q

17, 1

5 T

ask

11

Ele

men

t 2

– M

onito

r an

d m

aint

ain

team

pe

rfor

man

ce

2.3

Tea

m m

embe

rs a

re p

rovi

ded

with

feed

back

, pos

itive

su

ppor

t and

adv

ice

on s

trat

egie

s to

ove

rcom

e an

y de

ficie

ncie

s.

Q13

T

ask

11

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

212

of 2

20

V

ersi

on 1

, Ma

y 2

010

Clu

ster

4 –

Lea

der

ship

an

d d

evel

op

men

t

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

LG

AC

OR

E60

2B

Pro

mot

e an

d fa

cilit

ate

org

anis

atio

nal p

erfo

rman

ce

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OM

P02

6A P

rovi

de

team

lead

ersh

ip

2.4

Diff

icul

t situ

atio

ns a

re h

andl

ed e

ffect

ivel

y us

ing

colla

bora

tive

prob

lem

-sol

ving

tech

niqu

es.

Q15

T

ask

11

2.5

Tea

m m

embe

rs a

re p

rovi

ded

with

feed

back

and

po

sitiv

e su

ppor

t whe

n ag

reed

sta

ndar

d of

per

form

ance

is

ach

ieve

d.

Q7,

16

Tas

k 11

2.6

Per

form

ance

issu

es th

at c

anno

t be

rect

ified

or

addr

esse

d w

ithin

the

team

are

ref

erre

d to

app

ropr

iate

pe

rson

nel i

n ac

cord

ance

with

org

anis

atio

nal p

olic

ies

and

proc

edur

es.

Q15

T

ask

11

2.

7 O

wn

fulfi

lmen

t of t

eam

lead

er r

espo

nsib

ilitie

s is

re

gula

rly e

valu

ated

and

sel

f-de

velo

pmen

t opp

ortu

nitie

s ar

e un

dert

aken

whe

re n

eces

sary

.

Q12

T

ask

11

3.1

Org

anis

atio

nal c

hang

e po

licie

s ar

e co

mm

unic

ated

ef

fect

ivel

y to

team

mem

bers

. Q

2, 3

, 10

Tas

k 11

3.2

Tea

m m

embe

rs' q

uerie

s an

d co

ncer

ns a

re r

ecog

nise

d an

d di

scus

sed

in a

pos

itive

and

non

-thr

eate

ning

m

anne

r

Q3,

10

Tas

k 11

3.3

Any

lega

l req

uire

men

ts a

nd r

amifi

catio

ns o

f tea

m

oper

atio

ns a

re c

omm

unic

ated

to te

am m

embe

rs.

Q3,

10

Tas

k 11

3.4

Idea

s to

impr

ove

wor

k pr

actic

es a

re d

iscu

ssed

and

cl

arifi

ed w

ith te

am m

embe

rs.

Q3,

10

Tas

k 11

Ele

men

t 3

– F

acili

tate

ch

ange

3.5

Impl

emen

tatio

n of

new

wor

k pr

actic

es is

dev

elop

ed in

co

nsul

tatio

n w

ith te

am m

embe

rs.

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

213

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

4 –

Lea

der

ship

an

d d

evel

op

men

t

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

LG

AC

OR

E60

2B

Pro

mot

e an

d fa

cilit

ate

org

anis

atio

nal p

erfo

rman

ce

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OM

P02

6A P

rovi

de

team

lead

ersh

ip

4.1

Rep

orts

on

team

per

form

ance

are

pro

vide

d in

ac

cord

ance

with

org

anis

atio

nal r

equi

rem

ents

. Q

14

Tas

k 11

4.2

The

team

's c

once

rns

and

issu

es a

re r

epre

sent

ed to

m

anag

emen

t.

Q14

T

ask

11

Ele

men

t 4

– P

rovi

de

feed

back

to m

anag

emen

t

4.3

Unr

esol

ved

team

con

cern

s ar

e pr

esen

ted

to a

nd

disc

usse

d w

ith e

mpl

oyer

/man

agem

ent i

n a

timel

y an

d ob

ject

ive

man

ner

and

in a

ccor

danc

e w

ith o

rgan

isat

iona

l po

licie

s an

d pr

oced

ures

.

Q14

T

ask

11

pl

an a

nd a

lloca

te te

am r

ole

s an

d re

spon

sibi

litie

s an

d al

loca

te th

em in

acc

orda

nce

with

org

anis

atio

nal a

nd

wor

k re

quire

men

t nee

ds

Q4,

8

Tas

k 11

m

onito

r an

d m

aint

ain

team

per

form

ance

usi

ng p

ositi

ve

and

supp

ortiv

e co

mm

unic

atio

n an

d re

solv

ing

issu

es

that

aris

e in

a m

anne

r sa

tisfa

ctor

y to

all

part

ies

Q7,

10

Tas

k 11

co

mm

unic

ate

chan

ge to

the

team

and

sup

port

cha

nge

proc

esse

s Q

9, 1

0 T

ask

11

Cri

tica

l Asp

ects

of

Evi

den

ce

re

port

cle

arly

to m

anag

emen

t in

rega

rd to

the

team

pe

rfor

man

ce a

nd r

epre

sent

the

conc

erns

of t

he te

am to

m

anag

emen

t in

a su

ppor

tive

man

ner

Q14

T

ask

11

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

214

of 2

20

V

ersi

on 1

, Ma

y 2

010

Clu

ster

4 –

Lea

der

ship

an

d d

evel

op

men

t

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

LG

AC

OR

E60

2B

Pro

mot

e an

d fa

cilit

ate

org

anis

atio

nal p

erfo

rman

ce

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OM

P02

6A P

rovi

de

team

lead

ersh

ip

co

nsul

tatio

n Q

1, 2

, 3

Tas

k 11

co

mm

unic

atio

n Q

2, 4

, 10

ne

gotia

tion

Q4,

6, 7

, 15

re

port

writ

ing

Q14

fa

cilit

atin

g th

e pa

rtic

ipat

ion

of te

am m

embe

rs, t

eam

de

velo

pmen

t and

impr

ovem

ent

Q6,

15

pr

oble

m s

olvi

ng a

nd c

onfli

ct r

esol

utio

n Q

3, 5

, 6

Req

uir

ed S

kill

s

de

cisi

on m

akin

g Q

3, 4

, 10,

17

wor

king

effe

ctiv

ely

with

team

mem

bers

who

hav

e di

vers

e w

ork

styl

es, a

spira

tions

, cul

ture

s an

d pe

rspe

ctiv

es

Q2,

3

rela

ting

to p

eopl

e fr

om a

ran

ge o

f soc

ial,

cultu

ral a

nd

ethn

ic b

ackg

roun

ds a

nd w

ith a

ran

ge o

f phy

sica

l and

m

enta

l abi

litie

s

Q14

usin

g re

leva

nt s

oftw

are

and

tech

nolo

gy s

kills

.

Req

uir

ed K

no

wle

dg

e

rele

vant

cou

ncil

polic

ies

and

proc

edur

es

Q 1

,18

Tas

k 11

rele

vant

legi

slat

ion

Q 1

8 T

ask

11

acce

ss a

nd e

quity

issu

es

Q 2

, 18

Tas

k 11

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

215

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

4 –

Lea

der

ship

an

d d

evel

op

men

t

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

LG

AC

OR

E60

2B

Pro

mot

e an

d fa

cilit

ate

org

anis

atio

nal p

erfo

rman

ce

Ele

men

t P

erfo

rman

ce

Cri

teri

a In

terv

iew

To

pic

P

ract

ical

Tas

ks

Su

pp

lem

enta

ry

Evi

den

ce

LG

AC

OM

P02

6A P

rovi

de

team

lead

ersh

ip

Req

uir

ed K

no

wle

dg

e

code

of

cond

uct

and

ethi

cs

Q 1

6, 1

8 T

ask

11

orga

nisa

tion

of t

eam

s Q

3, 4

, 5, 1

6, 1

7 T

ask

11

team

goa

l set

ting

Q 3

, 4, 5

, 13,

17

Tas

k 11

devo

lvin

g re

spon

sibi

lity

and

acco

unta

bilit

y to

te

ams

Q 3

, 4, 5

T

ask

11

team

dyn

am

ics

Q 6

, 10

Tas

k 11

conf

lict r

esol

utio

n Q

6, 1

5 T

ask

11

lead

ersh

ip s

tyle

s Q

9, 1

2, 1

5, 1

7 T

ask

11

prov

idin

g fe

edba

ck to

oth

ers

and

rece

ivin

g fe

edba

ck

Q 3

, 6, 1

2, 1

4 T

ask

11

mot

ivat

ing

othe

rs

Q 3

, 4, 6

, 10

Tas

k 11

stra

tegy

dev

elop

men

t Q

8, 1

0 T

ask

11

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

216

of 2

20

V

ersi

on 1

, Ma

y 2

010

Clu

ster

4 –

Lea

der

ship

an

d d

evel

op

men

t

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

LG

AC

OR

E60

2B

Pro

mot

e an

d fa

cilit

ate

org

anis

atio

nal p

erfo

rman

ce

Ele

men

t P

erfo

rman

ce

crit

eria

Q

ues

tio

n

Pra

ctic

al T

asks

S

up

ple

men

tary

E

vid

ence

LG

AC

OR

E6

02B

Pro

mo

te a

nd

fac

ilita

te o

rgan

isat

ion

al p

erfo

rman

ce

1.1

Org

anis

atio

nal s

truc

ture

is r

evie

wed

for

its s

tren

gths

an

d w

eakn

esse

s.

Q1,

9

Tas

k 11

1.2

Org

anis

atio

nal s

truc

ture

is a

naly

sed

for

its c

apac

ity to

su

ppor

t the

goa

ls a

nd o

bjec

tives

of t

he o

rgan

isat

ion.

Q

1, 9

T

ask

11

1.3

Effe

ctiv

e, c

ontin

uous

mon

itorin

g, r

evie

w a

nd

impr

ovem

ent p

roce

dure

s ar

e im

plem

ente

d w

ith th

e in

volv

emen

t and

par

ticip

atio

n of

sta

ff.

Q1,

2, 9

, 10

Tas

k 11

Ele

men

t 1

– R

evie

w

orga

nisa

tiona

l str

uctu

re

1.4

Info

rmat

ion

gain

ed fr

om c

ontin

uous

rev

iew

is e

valu

ated

an

d us

ed to

impr

ove

the

orga

nisa

tion.

Q

1, 9

T

ask

11

2.1

Com

mun

icat

ion

stra

tegi

es a

re d

evel

oped

that

ens

ure

elec

ted

mem

bers

, sta

ff an

d th

e pu

blic

are

info

rmed

of

key

activ

ities

and

dec

isio

ns r

elev

ant t

o th

em.

Q2,

3, 1

0 T

ask

11

2.2

Com

mun

icat

ion

stra

tegi

es a

re m

onito

red

for

succ

essf

ul

and

effe

ctiv

e im

plem

enta

tion.

Q

2, 3

, 10

Tas

k 11

Ele

men

t 2

– D

evel

op,

mai

ntai

n an

d re

view

an

effe

ctiv

e co

mm

unic

atio

n st

rate

gy

2.3

Fee

dbac

k on

the

effe

ctiv

enes

s of

the

com

mun

icat

ion

stra

tegy

is r

egul

arly

sou

ght a

nd r

equi

red

chan

ges

are

impl

emen

ted.

Q3,

10

Tas

k 11

Ele

men

t 3

– C

ontr

ibut

e to

th

e de

velo

pmen

t of

orga

nisa

tiona

l inn

ovat

ion,

cr

eativ

ity a

nd e

xcel

lenc

e

3.1

Inno

vativ

e co

ntrib

utio

ns a

nd a

chie

vem

ents

are

ac

know

ledg

ed a

nd r

ewar

ded

in a

ccor

danc

e w

ith

coun

cil r

equi

rem

ents

.

Q5,

7

Tas

k 11

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

217

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

4 –

Lea

der

ship

an

d d

evel

op

men

t

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

LG

AC

OR

E60

2B

Pro

mot

e an

d fa

cilit

ate

org

anis

atio

nal p

erfo

rman

ce

Ele

men

t P

erfo

rman

ce

crit

eria

Q

ues

tio

n

Pra

ctic

al T

asks

S

up

ple

men

tary

E

vid

ence

LG

AC

OR

E6

02B

Pro

mo

te a

nd

fac

ilita

te o

rgan

isat

ion

al p

erfo

rman

ce

3.

2 S

trat

egie

s ar

e im

plem

ente

d th

at e

ncou

rage

gro

up

appr

oach

es to

pro

blem

sol

ving

. Q

10

Tas

k 11

3.

3 Id

eas

are

valu

ed a

nd a

sses

sed

obje

ctiv

ely

agai

nst

coun

cil's

goa

ls a

nd o

bjec

tives

. Q

8, 1

1 T

ask

11

3.

4 S

taff

mem

bers

are

enc

oura

ged

and

supp

orte

d in

un

dert

akin

g pe

rson

al d

evel

opm

ent a

ctiv

ities

thro

ugh

the

allo

catio

n of

res

ourc

es.

Q5,

13

Tas

k 11

4.1

Cou

ncil'

s go

als

and

obje

ctiv

es a

re a

chie

ved

to th

e be

st

abili

ty o

f ind

ivid

ual s

taff

mem

bers

wor

king

coo

pera

tivel

y w

ith o

ther

s an

d w

ithin

cod

es o

f con

duct

.

Q8

Tas

k 11

Ele

men

t 4

– C

ontr

ibut

e to

th

e de

velo

pmen

t of a

pr

oduc

tive

and

ethi

cal

wor

k cu

lture

4.

2 W

ork

deci

sion

s m

ade

by s

taff

with

in th

eir

agre

ed r

ange

of

res

pons

ibili

ty a

nd c

ounc

il's

code

of c

ondu

ct a

re

supp

orte

d.

Q4,

14

Tas

k 11

5.1

Cur

rent

kno

wle

dge

of th

e is

sues

faci

ng c

ounc

il's

oper

atio

ns a

nd e

nviro

nmen

t and

of l

ocal

, reg

iona

l, na

tiona

l and

inte

rnat

iona

l inn

ovat

ions

is m

aint

aine

d.

Q11

T

ask

11

E

lem

ent

5 –

Dev

elop

and

m

aint

ain

rele

vant

co

mpe

tenc

ies

in a

ch

angi

ng e

nviro

nmen

t 5.

2 E

valu

atio

n of

ow

n m

anag

emen

t pra

ctic

es a

nd

deve

lopm

ent n

eeds

is r

egul

arly

und

erta

ken

and

stra

tegi

es to

ach

ieve

ow

n de

velo

pmen

t obj

ectiv

es a

re

deve

lope

d an

d im

plem

ente

d.

Q12

T

ask

11

Ele

men

t 6

– P

rom

ote

and

mon

itor

a fa

ir an

d eq

uita

ble

wor

kpla

ce

6.1

Equ

al e

mpl

oym

ent o

ppor

tuni

ty a

nd a

nti-d

iscr

imin

atio

n po

licie

s ar

e de

velo

ped

that

cle

arly

out

line

coun

cil's

co

mm

itmen

t to

them

and

how

the

rele

vant

legi

slat

ion

is

impl

emen

ted.

Q18

T

ask

11

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

© D

epar

tmen

t of

Tra

inin

g an

d W

ork

forc

e D

evel

opm

ent 2

010

P

age

218

of 2

20

V

ersi

on 1

, Ma

y 2

010

Clu

ster

4 –

Lea

der

ship

an

d d

evel

op

men

t

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

LG

AC

OR

E60

2B

Pro

mot

e an

d fa

cilit

ate

org

anis

atio

nal p

erfo

rman

ce

Ele

men

t P

erfo

rman

ce

crit

eria

Q

ues

tio

n

Pra

ctic

al T

asks

S

up

ple

men

tary

E

vid

ence

LG

AC

OR

E6

02B

Pro

mo

te a

nd

fac

ilita

te o

rgan

isat

ion

al p

erfo

rman

ce

6.

2 E

qual

em

ploy

men

t opp

ortu

nity

and

ant

i-dis

crim

inat

ion

polic

ies

are

impl

emen

ted.

Q

18

Tas

k 11

6.

3 C

ompl

ianc

e w

ith e

qual

em

ploy

men

t opp

ortu

nity

and

an

ti-di

scrim

inat

ion

legi

slat

ion

is a

sses

sed

and

corr

ectiv

e ac

tion

is u

nder

take

n w

hen

nece

ssar

y.

Q18

T

ask

11

6.

4 S

peci

alis

t adv

ice

is o

btai

ned

in a

tim

ely

man

ner

to m

eet

legi

slat

ive,

sta

ff an

d co

unci

l pol

icy

requ

irem

ents

. Q

18

Tas

k 11

6.

5 P

olic

ies

and

proc

edur

es a

re r

evie

wed

to e

nsur

e th

ey

supp

ort t

he a

chie

vem

ent o

f cou

ncil'

s go

als

and

obje

ctiv

es a

nd m

eet l

egis

lativ

e re

quire

men

ts.

Q18

T

ask

11

6.

6 C

onsu

ltativ

e st

ruct

ures

are

dev

elop

ed a

nd m

aint

aine

d in

acc

orda

nce

with

legi

slat

ive

and

coun

cil p

olic

y re

quire

men

ts.

Q18

T

ask

11

6.

7 C

ounc

il's

rew

ard

and

pay

stru

ctur

e is

dev

elop

ed,

mai

ntai

ned

and

regu

larly

rev

iew

ed to

sup

port

the

achi

evem

ent o

f cou

ncil'

s go

als

and

obje

ctiv

es a

nd th

e ca

reer

nee

ds o

f em

ploy

ees.

Q18

T

ask

11

Cri

tica

l Asp

ects

of

Evi

den

ce

de

sign

and

impl

emen

t org

anis

atio

nal s

truc

ture

s,

polic

ies,

pro

cess

es a

nd a

ctiv

ities

to e

nsur

e ac

hiev

emen

t of c

ounc

il's

goal

s an

d ob

ject

ives

Q1,

8

Tas

k 11

be s

igni

fican

tly in

volv

ed in

the

deve

lopm

ent,

supp

ort

and

enco

urag

emen

t of c

ounc

il st

aff

Q10

, 13,

14,

17,

16

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

P

age

219

of 2

20

©

Dep

artm

ent o

f T

rain

ing

and

Wo

rkfo

rce

Dev

elop

men

t 201

0

V

ersi

on 1

, Ma

y 2

010

Clu

ster

4 –

Lea

der

ship

an

d d

evel

op

men

t

Un

its

of

com

pet

enc

y LG

AC

OM

P02

6A

Pro

vide

tea

m le

ader

ship

LG

AC

OR

E60

2B

Pro

mot

e an

d fa

cilit

ate

org

anis

atio

nal p

erfo

rman

ce

Ele

men

t P

erfo

rman

ce

crit

eria

Q

ues

tio

n

Pra

ctic

al T

asks

S

up

ple

men

tary

E

vid

ence

LG

AC

OR

E6

02B

Pro

mo

te a

nd

fac

ilita

te o

rgan

isat

ion

al p

erfo

rman

ce

esta

blis

h an

d m

aint

ain

effe

ctiv

e re

latio

ns w

ith p

eers

an

d ot

her

man

ager

s.

Q12

, 14

w

ritte

n an

d ve

rbal

com

mun

icat

ion

Q2,

3, 4

, 6, 7

, 10,

14,

15

co

unse

lling

, pre

sent

atio

n, n

egot

iatio

n, c

onsu

ltatio

n an

d co

ncili

atio

n Q

2, 3

, 4, 6

, 15,

10

de

velo

pmen

t, in

terp

reta

tion,

rev

iew

and

impl

emen

tatio

n of

pol

icy

Q1,

2, 3

, 9, 1

0

ef

fect

ive

man

agem

ent,

orga

nisa

tiona

l rev

iew

and

qu

ality

and

con

tinuo

us im

prov

emen

t pra

ctic

es

Q1,

2, 3

, 13,

14

pr

oble

m s

olvi

ng

Q9,

10,

15

co

st-b

enef

it an

alys

is

Q1,

2, 1

0

Req

uir

ed S

kills

pe

ople

man

agem

ent a

nd d

evel

opm

ent p

ract

ices

Req

uir

ed K

no

wle

dg

e

coun

cil's

pol

itica

l, so

cial

, eco

nom

ic a

nd e

nviro

nmen

tal

cont

ext

Q11

coun

cil's

str

ateg

ic a

nd b

usin

ess

plan

s, g

oals

and

ob

ject

ives

Q

1, 1

1

rele

vant

sec

tions

of l

ocal

gov

ernm

ent a

ct

Q1,

11

loca

l gov

ernm

ent a

war

d an

d en

terp

rise

agre

emen

ts

Q11

LG

A40

104

Cer

tifi

cate

IV in

Lo

cal G

ove

rnm

ent

Sec

tio

n 7

– M

app

ing

of

Ass

essm

ent

To

ols

© D

epar

tmen

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