CERTIFICATEThis is to certify that the Information Security Management System of

LIVEPERSON LTD.13, Zarchin St. , Ra'anana , Israel

Has been assessed and complies with the requirements of :

ISO/IEC 27001:2013This Certificate is Applicable to

Business processes: Real time customers engagement platforms over web and mobile.

System/products: Securing the information, infrastructures and information systems of theorganziation

According to Statement of Applicability: 1.1.2017

Certificate No.: 78676 Certificate Issue Date: 27/05/2019Initial Certification Date: 20/04/2017 Certification Expiry Date: 19/04/2020

SII-QCD assumes no liability to any party other than the client, and then only in accordance with the agreed upon Certification Agreement.This certificate’s validity is subject to the organization maintaining their system in accordance with SII-QCD requirements for system certification. Thecontinued validity may be verified via scanning the code with a smartphone, or via website www.sii.org.il. This certificate remains the property of SII-QCD.

R.NAvital Weinberg

Director, Quality & Certification DivisionPage 1 of 3 Our Vision: To Enhance Both Global Competitiveness of our Services, with our Uncompromised Quality and Integrity

Annex to Certificate of Registration no. 78676

LIVEPERSON LTD.13, Zarchin St. , Ra'anana , Israel

With Additional Sites At:

Ra'anana -13 Zarchin Building C Po Box 2067, Industrial AreasRa'anana, 43100, Israel

Seattle -Alley 24 221 Yale Avenue North, Suite 320 Seattle,Wa 98109

Alpharetta -11720 Amber Park Dr. Ste 500 Alpharetta, Ga 30009

New York -475 10th Ave 5th Floor New York, Ny 10018

Melbourne -Melbourne Level 2, 5 Queens Rd, Melbourne, Vic,Aus, 3004

Reading -250 South Oak Way Green Park, Reading Rg2 6ug,Uk

Mannheim -P 3, 1-3 3. Og D-68161 Mannheim Germany

CA -465 Fairchild Dr Suite 101, Mountain View, Ca 94043,Usa

Certificate No.: 78676 Certificate Issue Date: 27/05/2019Initial Certification Date: 20/04/2017 Certification Expiry Date: 19/04/2020

R.NAvital Weinberg

Director, Quality & Certification DivisionPage 2 of 3 Our Vision: To Enhance Both Global Competitiveness of our Services, with our Uncompromised Quality and Integrity

London -Clerkenwell Workshops 512,27 Clerkenwell Close,London, Ec1r 0at, Uk

Berlin -Factory, Lohm'hlenstrasse 65, 12435 Berlin, Germany

Tokyo -Roppongi Hills Mori Tower 17f,6-10-1 RoppongRoppongi, Minato Ku, Tokyo, 106-6111, Japan

Amsterdam -Herengracht 124 1015 Bt Amsterdam TheNetherlands

Milan -Via Camillo Finocchiaro Aprile 14, 20124 Milan,Italy

Tel-Aviv-Yafo -Azrieli Sarona Tower Maklef St. 5-7 Tel-aviv -yafo,Israel

Paris -Nci Opera 59 Rue Des Petits-champs Paris, France

KS -4400 W. 107th St., Overland Park, Ks 66207, Usa

Certificate No.: 78676 Certificate Issue Date: 27/05/2019Initial Certification Date: 20/04/2017 Certification Expiry Date: 19/04/2020

R.NAvital Weinberg

Director, Quality & Certification DivisionPage 3 of 3 Our Vision: To Enhance Both Global Competitiveness of our Services, with our Uncompromised Quality and Integrity

תעודהשלמערכת ניהול אבטחת המידעוזאת לתעודה כי

לייבפרסון בע"מרעננה,זרחין 13

‘

:התקןתלדרישומתאימהנבחנה ונסקרה ע"י מכון התקנים הישראלי-אגף איכות והסמכה ונמצאה

ISO 27001:2013 ת"יהאישור תקף ל:

ובמובייל.מערכות לחיבור חברות ולקוחותיהם בזמן אמת ברשתתהליכים עסקיים:

הגנה על המידע, התשתיות ומערכות המידע של הארגון.מערכות/מוצרים:1.1.2017בהתאם להצהרת ישימות:

27/05/2019:הוצאהתאריך78676מס' אישור:19/04/2020האישור בתוקף עד:20/04/2017:אישור ראשוני

תוקף התעודה כפוף לכך שהארגון ימשיך לנהוג בהתאם לדרישות המכון להתעדה.בהתאם לאמור בהסכם ההתעדה.הכלאינו מקבל על עצמו אחריות כלפי צד כלשהו, למעט הלקוח בעל תעודה זו,מת"י

www.sii.org.ilאיכות והסמכה. לברור תקפות – סרוק באמצעות טלפון חכם את הברקוד, או באמצעות האתר-אגףמת"יהתעודה היא רכוש

ח.פאביטל ויינברג

ראש אגף איכות והסמכה

1מתוך1עמוד

CERTIFICATETHE STANDARDS INSTITUTION OF ISRAEL

has issued an IQNet recognized certificate that the organization:

LIVEPERSON LTD.13, Zarchin St., Ra'anana, Israel

Has implemented and maintains a Information Security Management System

For the following scope:

Real time customers engagement platforms over web and mobile.

which fulfils the requirement of the following standard:

ISO/IEC 27001:2013

Issued on: 27/05/2019Date of initial approval: 20/04/2017Date of expiration: 19/04/2020

This attestation is directly linked to the IQNet Partner’s original certificate and shall not be used as a stand-alone document

Registration number: IL - 78676

Alex StoichitoiuPresident of IQNet

Avital WeinbergDirector, Quality & Certification Division

IQNet Partners*:AENOR Spain AFNOR Certification France APCER Portugal CCC Cyprus CISQ Italy

CQC China CQM China CQS Czech Republic Cro Cert Croatia DQS Holding GmbH Germany FCAV BrazilFONDONORMA Venezuela ICONTEC Colombia Inspecta Sertifiointi Oy Finland INTECO Costa Rica

IRAM Argentina JQA Japan KFQ Korea MIRTEC Greece MSZT Hungary Nemko AS Norway NSAI IrelandNYCE-SIGE México PCBC Poland Quality Austria Austria RR Russia SII Israel SIQ Slovenia

SIRIM QAS International Malaysia SQS Switzerland SRAC Romania TEST St Petersburg Russia TSE Turkey YUQS SerbiaIQNet is represented in the USA by: AFNOR Certification, CISQ, DQS Holding GmbH and NSAI Inc.

* The list of IQNet partners is valid at the time of issue of this certificate. Updated information is available under www.iqnet-certification.com

www.sii.org.il