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Page | 1 CERTIFCATE COURSE IN BASICS OF HOUSEKEEPING SKILLS CURRICULUM/SYLLABUS This program is aimed at training candidates for the job of a “House Keeping Room attendant”, in the Tourism and Hospitality” Sector/Industry and aims at building the following key competencies amongst the learner 1. To demonstrate how to Prepare for performing housekeeping operations 7. Collect and dispose waste properly 2. Clean floors, washrooms and bathrooms and replenish supplies 8. Report, record and prepare documentation 3. To Clean furniture, fittings and other vertical surfaces 9. Give customers a positive impression of oneself and the organization 4. Obtain linen and make beds 10. Work effectively with others 5. Carry out periodic room servicing and deep a. cleaning 11. Maintain safe, hygienic and secure environment 6. Maintain area neat and tidy This course encompasses 11 out of 11 National Occupational Standards (NOS) of “Room Attendant” Qualification Pack issued by “Tourism and Hospitality Skill Council”. S. No Topic/Module Duration (in Hours) Key Learning Outcomes Corresponding NOS Code 1. Introduction to House Customer Service Introduction to the Sector and subsectors Introduction to the trade Importance and role of a Customer Service Executive 2. Prepare for performing housekeeping Identify the housekeeping requirements procedures and resources of different areas to be cleaned Check assigned area as per duty roster Types of things to be cleaned: clean surfaces e.g. wood, plastic, ceramic/ stone/ marble furnishings e.g. fabric, curtains, upholstery fixtures and fittings clean floors and floor coverings e.g. carpets, vinyl and wooden laminates etc. glass (for example, windows, mirrors and glass doors walls, glass partitions) THC / N 0208

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Page 1: CERTIFCATE COURSE IN BASICS OF HOUSEKEEPING SKILLS ... · Page | 1 CERTIFCATE COURSE IN BASICS OF HOUSEKEEPING SKILLS CURRICULUM/SYLLABUS This program is aimed at training candidates

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CERTIFCATE COURSE IN BASICS OF HOUSEKEEPING SKILLS

CURRICULUM/SYLLABUS

This program is aimed at training candidates for the job of a “House Keeping Room attendant”, in the

“Tourism and Hospitality” Sector/Industry and aims at building the following key competencies amongst the

learner

1. To demonstrate how to Prepare for performing housekeeping operations

7. Collect and dispose waste properly

2. Clean floors, washrooms and bathrooms and replenish supplies

8. Report, record and prepare documentation

3. To Clean furniture, fittings and other vertical surfaces

9. Give customers a positive impression of oneself and the organization

4. Obtain linen and make beds 10. Work effectively with others

5. Carry out periodic room servicing and deep a. cleaning

11. Maintain safe, hygienic and secure environment

6. Maintain area neat and tidy

This course encompasses 11 out of 11 National Occupational Standards (NOS) of “Room Attendant”

Qualification Pack issued by “Tourism and Hospitality Skill Council”.

S. No

Topic/Module Duration (in Hours)

Key Learning Outcomes

Corresponding NOS Code

1. Introduction to House Customer Service

Introduction to the Sector and subsectors

Introduction to the trade

Importance and role of a Customer Service Executive

2. Prepare for performing housekeeping

Identify the housekeeping requirements procedures and resources of different areas to be cleaned

Check assigned area as per duty roster Types of things to be cleaned:

clean surfaces e.g. wood, plastic, ceramic/ stone/ marble furnishings e.g. fabric, curtains, upholstery fixtures and fittings

clean floors and floor coverings e.g. carpets, vinyl and wooden laminates etc.

glass (for example, windows, mirrors and glass doors walls, glass partitions)

THC / N 0208

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service furnished areas e.g. checking cooling/lighting and emptying bins

Check the occupancy rate for the areas assigned

Inspect the area for the cleaning

Identify the types of surfaces to be cleaned

Assess requirement for housekeeping equipment and consumables as per the occupancy rate

Identify requirement of PPE to be used Personal protective equipment may include:

gloves safety headwear and footwear safety glasses

Ensure that the data and information received is complete and correct

Identify workplace procedures for housekeeping

Choose the appropriate equipment and materials taking into account factors such as manufacturers' instructions, risk, efficiency, access, time, surface and type of soiling

Preparation of work area use of protective clothing put up hazard warning signs, if required secure work/surrounding areas

Prepare for the housekeeping activities

Obtain the PPE required

Obtain the appropriate equipment and materials and consumables and if the

same are not available, select suitable alternatives or inform the appropriate person Equipment and materials may be:

manual equipment powered equipment cleaning chemicals

Materials, tools and equipments used: PPE cleaning agents for different surfaces water for cleaning solution wherever

needed mug funnel bowl cleaner toilet disinfectant rubber spatula floor mop

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bowl swab plastic caddie spray bottle ladders cobweb cleaner glass cleaner dry vacuum cleaner (commercial) suction dryer floor polishers/burnishers power floor buffers scrubbers spray extractors dust pan and brush bucket wringer-trolley lint free cleaning clothes squeegees scrubbing brush/cloth dry window cloth sponge degreaser brush scraper toiletries to be replenished like toilet

paper, tissues, bathroom linen etc. linen and bedding

Wear the personal protective equipment required for the cleaning method and materials being used

Follow the instructions and procedures for entering and leaving the workplace

Plan the sequence for cleaning the area to avoid re-soiling clean areas and surfaces

Ensure that all surfaces to be cleaned are accessible and can be reached to perform adequate cleaning

Ensure that there is adequate ventilation for the work being carried out

Identify and follow specific requirements for housekeeping activities in different parts of the work area assigned

Select equipment and consumables e.g. cleaning agents in accordance with work area requirements

Follow the manufacturer's instructions for using any tools, equipment, consumables and cleaning agents

Carry towels, cleaning items, and cleaning supplies using wheeled carts or as

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per unit procedure

Disinfect equipment and supplies, using appropriate solutions or steam operated sterilizers

Ensure levels of personal hygiene meet workplace requirements and are maintained throughout the cleaning process

Ensure that the right people know when cleaning is taking place and when the area will be free for use again

Follow the correct procedures to deal with any lost property or unattended items

Check and prepare cleaning equipment as per manufacturers' instructions before use

Prepare work area and equipment so that the job can be done efficiently,correctly and safely

Check preparation for carrying out housekeeping

Complete preparation for housekeeping duties following workplace procedures and ensure removal of waste

Complete checklists and records for preparation for housekeeping duties

3. Clean floors, washrooms and bathrooms and replenish supplies

Clean floors

Choose equipment and cleaning agents that are right for the floor and the amount of ground-in soil/dirt

Types of floors soft (for example, carpets) semi-hard (for example, vinyl and

wood) hard (for example, marble, concrete or

quarry tiles) Types of surfaces

plastic ceramic wood stainless steel glass

Choose a method of removing the dust and debris that is right for the floor and the amount of dust and debris involved

Clear any large items of debris by hand, safely

Mix and apply the cleaning solution

THC / N 0210

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Carry out the cleaning as per organization’s standards and procedure

Remove the ground-in soil/dirt without damaging the surface and leave the floor and the surrounding area dry and free of smears

Remove the loose dust and debris carefully and put the dust and debris into the correct container for disposal

Leave the floor clear of dust and debris and

put everything back in the right place

when work is finished

Choose a method of clearing up the spillage, if any, that is right for the floor and the size and type of spillage

Remove the spillage safely and leave the floor surface clean and dry

Empty all waste from the bins in the area of responsibility

Re-line or clean bins as per procedure

Put the garbage and debris in the correct container and remove the left-over cleaning solution aside

Report any stains that cannot be removed to the supervisor

Clean washrooms and bathrooms

Follow any special procedures for entering the washroom and bathroom

Hazards in the work area may include exposure to:

chemicals dangerous or hazardous substances moving on slippery surfaces

Make sure that there is enough ventilation in the area being cleaned

Follow any relevant codes of practice to make sure to protect oneself and others throughout the process e.g. put-up appropriate signage

Choose equipment and cleaning agents that are suitable for the surface

Mix and apply cleaning agents

Clean washrooms and bathroom including bath tubs

Clean basins and taps so that they are free of dirt and removable marks

Clean the inside and outside of the washroom so that it is free of dirt and

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removable marks

Check that washrooms are free flushing and draining

Clean the fixtures and fittings in an order that is least likely to spread infection

Clean the appliances, surfaces, fixtures and fittings so that they are dry and free from dirt and removable marks

Clean the surrounding floors, walls, mirrors and other surfaces

Make sure waste bins are empty, clean and ready for use

Identify waste and get it ready for dispatch

Make sure that plug holes, waste outlets and over flows are free from blockages

Report any faults and problems to the appropriate person

Replenish supplies in the washrooms and bathroom

Check that holders contain the correct amount of consumables

Check supplies and accessories including bathroom linen in the washrooms and washroom

Make sure that customer supplies and accessories are clean and free from damage

Replenish, replace and refill supplies as per organization procedure

Follow the manufacturers’ instructions correctly when refilling or replacing items

Make sure the area has the right amount of supplies and consumables when work is

finished

Report any stock shortages to the appropriate member of staff

Complete assigned floor and washrooms & washroom cleaning duties

Ensure cleaning equipment is clean and in working order when work is finished taking appropriate action to deal with any items that are not

Put everything back in the right place when work is finished

Remove or replace personal protective equipment following workplace

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Ensure floor cleaning duties are conducted following workplace procedures and waste removed

Notify maintenance requirements of any damaged items to appropriate personnel

Complete and ensure checklists and records for housekeeping duties are maintained

Check work areas to ensure required

workplace standards are met

4. Clean furniture, fittings and other vertical surfaces

Clean furniture and upholstery

Remove loose dust and debris making sure it spreads as little as possible either manually or with a vacuum cleaner, as required

Examine the upholstered material to make sure that it is suitable for the planned treatment, given the nature of the material and the type, position, form and amount of soiling

Identify whether the material is colour-fast and shrink-resistant for furnishings

Identify and report damaged or deteriorating surfaces and/or those which may require restorative work

Types of surfaces: soft (for example, fabric curtains and

upholstery) hard (for example, stone, marble,

wood, metal, plastic, vinyl, linoleum, laminates etc) glass (for example, windows, mirrors

and glass doors)

Soften ground-in soil and stains before trying to remove them

Apply the treatment safely, according to the manufacturer's instructions and without over- wetting or damaging the material

Examine the treated area and apply more treatment if it will help to remove the stain safely

Leave the material free of excess moisture and ground-in soil

Make sure that furnished areas are free from unpleasant smells

Choose a cleaning agent and equipment appropriate for the marks, surface and type of dirt on the furniture

THC / N 0212

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Scrape off anything that is stuck on to the

furniture and fittings

Mix and apply the cleaning agent/solution smoothly and evenly

Leave the surface clear of the marks that can be reached and spot cleaned

Leave the surfaces dry and free of smears and dirt, when work is finished

Put everything back in the right place when work is finished

Report any marks that cannot be reached or spot cleaned to the person in charge

Deal with cleaning equipment correctly after use

Sort out and handle the waste safely and according to instructions

Make sure that waste containers are taken safely to the right collection/ disposal point

Clean vertical spaces, fittings and internal glass spaces

Loosen dirt that is stuck on to the glass surface without causing damage

Remove loose dust and debris first

Remove loose dust, making sure it spreads as little as possible

Clean walls (interior) so they are free from dust, cobwebs, dirt, grease, spots and stains

Choose a cleaning agent and equipment that are right for the surface and type of dirt follow manufacturer's instructions correctly when one mix and apply the cleaning agent

Apply cleaning agents to fixtures and lights and ensure they are clean and workable

Check that heating, lighting and ventilation systems are set correctly after cleaning

Rub off the dirt thoroughly from the glass surface and remove it without damaging the surface

Put everything back in the right place when one have finished efficiently, correctly and safely

Collect and segregate waste according to instruction without causing any spillage or clutter

5. Obtain linen and make beds

Obtain Linen & Bed coverings for beds and bathroom

THC / N 0214

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Choose and collect the correct type and quantity of linen and bed coverings as well as bathroom linen from the store

Range of linen and bed coverings: sheets blankets/duvets bedspreads/throws pillow cases/sheets waterproof sheets valances/mattress protectors duvets/pillows bathroom linen (e.g. bath towels,

napkins, rugs, mats, bath robe ) Types of beds

double/single beds cots/folding beds zip and link sofa beds

Check that the linen collected meets the required standard

Deal with any linen or bed coverings that do not meet the required standard in line with suitable workplace procedures

Transport linen and bed coverings correctly and safely to the work areas

Handle and move the linen and bed coverings securely

Secure linen stores against unauthorized access where necessary

Make and check beds

Remove all linen and bed covering from the beds

Handle and store soiled linen and bed coverings correctly

Inspect the bed and mattress before making and get the bed ready for making

Make sure the bed base, bed head, linen and bed coverings are clean and not damaged

Make the bed with the right linen and bed coverings depending on the type of customer, as per the organization’s policy

Ensure that the bed base, bed head, linen and bed coverings are clean and free from damage, and carry out work in an efficient manner

Make the bed with the correct linen and bed coverings according to whether the customer is a new or stay over customer

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Leave the bed neat, smooth and ready for use

Deal with customers’ personal property according to the organization’s procedures

Perform turn down service as per defined timeline and procedure

Change bathroom linen

Remove soiled bathroom linen including bath rugs

Fold the towels, napkins and place them at the appropriate place

Change the bath rugs and mats

Remove used bath robe and replace with a fresh one

Ensure that the bed linen, rugs and mats are clean and free from damage

Leave the bathroom neat & tidy and ready for use

Deal with customers’ personal property according to the organization’s procedures

Complete making beds and changing linen

Complete and check complete checklists and records

Report any lost and found property to authorized person as per procedure

Check work areas to ensure required workplace standards are met

6. Carry out periodic room servicing and deep cleaning

Carry out periodic room servicing

Ensure availability of necessary information about the schedule and requirements for periodic room servicing

Obtain the necessary stock to replace items in the room

Preparations required for periodic room servicing

use of appropriate protective clothing move furniture to clean underneath protect vulnerable surrounding areas clean air vents and extractors

Preparation of work area includes: use of protective clothing put up hazard warning signs, if required secure work/surrounding areas

Carry out the required periodic room servicing

Periodic room servicing includes: rotating mattresses

THC / N 0215

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changing curtains and drapes (Including net curtains and shower curtains)

changing other soft furnishings (e.g. Including blankets and bedspreads) as

required

Leave the room in the required condition

Follow the correct procedures for items replaced

Identify and report anything that needs specialist maintenance

Carry out deep cleaning

Make sure one has the necessary information about the schedule

Check requirements for periodic deep cleaning

Prepare areas for periodic deep cleaning

Choose correct cleaning equipment and materials for each part of the area

Carry out periodic deep cleaning as required

Periodic deep cleaning includes: high dusting (e.g. lamp shades, light

bulbs, picture rails) vacuum under furniture and carpet

edges clean shower rails, plug traps, drains,

gulleys and behind pedestals clean pull cords, plugs and switches clean skirting boards and other

paintwork

Leave the room in the required condition

Identify and report any items that need specialist maintenance

Complete assigned housekeeping duties and reporting

Conduct assigned cleaning duties following workplace procedures and ensure removal of waste

Notify maintenance requirements of any damaged items to appropriate personnel

Complete checklists and records for housekeeping duties

Report any lost and found property to authorized person as per procedure

Check work areas to ensure required workplace standards are met

7. Maintain area neat and tidy

Keep areas neat, tidy and in good order THC / N 0216

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Empty waste containers and dispose of waste correctly

Arrange furniture neatly

Keep displays neat, tidy and up-to-date Displays to be checked

public notices magazines/brochure racks plants/floral decorations pictures statues/sculptures/display items show cases

Spot and report any faults e.g. lights not working, damage to furniture and fixtures etc. in the area to the appropriate member of staff

Regularly and discreetly check that the areas are clean, tidy and free from obstructions in line with company safety and security policies

Surfaces/things covered: steps/ramps floors/floor coverings glass surfaces furniture toilet appliances cushions/curtains and fabrics metal plastic waste bins lighting fixtures and fittings

Cleaning materials water detergent polish chemicals

Identify and report anything that needs specialist maintenance

Report any items which are found lying unclaimed

Maintain upkeep

Choose the right cleaning equipment and materials for the area being cleaned

When necessary, put up hazard warning signs

When necessary, wear protective clothing

Clean off dust, dirt, debris and removable marks from the surfaces being cleaned

Cleaning equipment used for tidying up: mops and buckets

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brooms and brushes cloths garbage bins

Store the cleaning equipment correctly and safely after use

Notify maintenance requirements of any damaged items to appropriate personnel

Complete assigned housekeeping duties and reporting

Conduct assigned cleaning duties following workplace procedures and ensure the area is neat and tidy

Report any lost and found property to authorized person as per procedure

Check work areas to ensure required workplace standards are met

8. Collect and dispose waste properly

Remove and segregate waste

Wear appropriate protective clothing as required for the waste involved

Personal protective equipment may include: gloves masks safety footwear safety glasses waterproof aprons

Remove waste from the areas cleaning safely and according to regulations, instructions and good practice

Types of waste recyclable non-recyclable food

Hazards in the work area may include exposure to:

chemicals dangerous or hazardous substances sharp litter

Collect waste according to instruction without causing any spillage or clutter

Sort out and segregate waste according to type, making sure it is handled safely

Reduce the volume of waste by breaking down, compressing or shredding as required

Pack waste and store in appropriate waste containers/ assigned bins

Clean the waste bins if dirty

Change waste bags regularly and promptly when full and to avoid foul smell

THC / N 0217

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Keep waste areas and its contents clean, tidy and sanitized at all times

Make sure that sites of cleaning operations are clear of waste that is not to be left at the site

Make sure that waste containers are taken safely to the allocated collection point and made secure where necessary

Complete records to maintain a waste audit trail in line with the unit procedures

Identify and report problems associated with the collection and storage of waste according to company procedures

Follow the legal and regulatory requirements, health and safety, hygiene and environmental standards and instructions

9. Report, record and prepare documentation

Fill up checklists and registers as per procedure

Fill up checklists for assigned work areas to record status of work as per procedure and timelines prescribed

Data points applicable to check compliance: standard operating procedures organizational requirements specific work instructions departmental procedures codes of practice all relevant health, safety and

environmental regulations

Fill up checklists for equipment and machines provided for serviceability and maintenance

Fill up register or requisition for requirement of housekeeping supplies

Fill up register to record attendance as per duty roster

Fill up description of work carried out during the shift

Record unfinished tasks in the log book

Record deviations from the SOP, if any, in the log book

Report any lost and found belongings

Report any incidents and accidents which need to be brought to the notice of superiors

Ensure that the report draws valid conclusions from the presented data

THC / N 0207

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Adopt the most suitable method of presentation

Record escalations and unresolved problems in the log book

Record unresolved issues and other escalations in the log book

Record jobs related problems to supervisor for support

Monitor the problem and keep the supervisor informed about progress or any delays in resolving the problem

Refer the problem to a competent internal specialist if it cannot be resolved

Prepare reports and documents

Prepare regular reports and documents as required by organization’s procedures e.g. Occupancy report, duty roster etc.

Documentation to be completed for : activities undertaken by filling in

checklists any deviation from the normal

procedure any unresolved issue regarding

cleanliness any unresolved issue regarding

maintenance and engineering any lost and found property any kind of co-ordination required with

other department inventory shortage or requirement any emergency procedures followed handover points to next shift requisition for supplies

Contents of reports : compliance with requirements deviation from expected outcomes reporting of unresolved issues shift handover and takeover details incident and accident reports requiring

escalation

Prepare special reports as required from time to time by the management, e.g. monthly consumption report of amenities etc.

Ensure that the report includes all necessary information and is accurate, clear and concise

Ensure the presentation of results conforms to relevant procedures carried out

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Present the report to the relevant people within agreed timescales, using appropriate templates and formats

10. Give customers a positive impression of oneself and the organization

Establish effective rapport with customers

Meet organization’s standards of appearance and behavior

Greet customers respectfully and in a friendly manner

Communicate with customers in a way that makes them feel valued and respected

Treat customers courteously and helpfully at all times

Keep customers informed and reassured

Adapt behavior to respond effectively to different customer behavior

Respond appropriately to customers

Respond promptly to a customer seeking help

Choose the most appropriate way to communicate with customers

Check with customers that their expectations have been fully understood

Respond promptly and positively to customers' queries and comments

Allow customers time to consider the response and give further explanation when appropriate

Communicate information to customers

Quickly find information that will help the customer

Give customer information they need about the services or products offered by the organization

Recognize information that customers might find complicated and check whether they fully understand

Explain clearly to the customers any reasons why their needs or expectations cannot be met

Escalations of unresolved problems as per protocol

Refer the problem to a competent person/supervisor as per protocol if it cannot be resolved by the helpdesk

Obtain help or advice from supervisor/authorized person as per protocol if the problem is outside his/her area of competence or experience

THC / N 0901

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Provide Interim feedback to customer, in case of delays

Monitor the problem and keep the customer informed about progress or any delays in resolving the problem

Process Compliances

Comply with relevant legislation, standards, policies and procedures

11. Work effectively with others

Working with others

Communicate with other people clearly and effectively

Etiquettes may include: use appropriate titles and terms of

respect use polite language do not eat or chew while talking

Integrate one’s work with other people’s work effectively

Receive information and instructions accurately from the supervisor and fellow workers, getting clarification where required

Pass on accurate information to authorized persons who require it and within agreed timescale and confirm its receipt

Pass on essential information to other people on timely basis

Consult with and assist others to maximize effectiveness and efficiency in carrying out tasks

Work in a way that shows respect for other people

Behaviors may include: punctuality completing tasks as per given time and

standards not gossiping and idling time eliminating waste integrity

Carry out any commitments made to other people

Identify any problems with team members and other people and take the initiative to solve these problems

Follow the organization’s policies and procedure

Display helpful behavior by assisting others in performing tasks in a positive manner

THC / N 0902

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Display active listening skills while interacting with others at work

Use appropriate tone, pitch and language to convey politeness, assertiveness, care and professionalism

Demonstrate responsible and disciplined behaviors at the workplace

Escalate grievances and problems to appropriate authority as per procedure to resolve them and avoid conflict

12. Maintain safe, hygienic and secure environment

Maintain personal health and hygiene

Maintain personal health and hygiene

Wear clean, smart and appropriate clothing, footwear and headgear

Keep hair neat and tidy and wear it in line with the organization’s standards

Make sure any jewelry, perfume and cosmetics are in line with the organization’s standards

Follow health and hygiene procedures in all the work at all times

Good housekeeping practices may include: clean/tidy work areas removal/disposal of waste products protect surfaces

Maintain safe and secure environment

Keep a look out for hazards in the workplace

Various kinds of hazards: relating to equipment relating to areas where one works relating to personal clothing

Ways of dealing with hazards: putting them right by self reporting them to appropriate

colleagues warning other people

Identify any hazards or potential hazards and deal with these correctly

Report any accidents or near accidents quickly and accurately to the proper person

Follow safety procedures at the workplace

Practice emergency procedures correctly

Follow the organization’s security procedure

Use protective clothing/equipment for specific tasks & work conditions

Personal protective equipment/clothing:

THC / N 0903

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gloves safety headwear and footwear safety glasses

Identify job-site hazardous work and state possible causes of risk or accident in the workplace

Carry out safe working practices while dealing with hazards to ensure the safety of self and others state methods of accident prevention in the work environment of the job role

Safe working practices may include: using protective clothing and

equipment putting up and reading safety signs handle tools in the correct manner and

store and maintain them properly keep work area clear of clutter, spillage

& unsafe object lying casually take all electrical precautions like

insulated clothing, adequate equipment insulation, dry work area, switch off the power supply when not required, etc.

safe lifting and carrying practices use equipment that is working properly

and is well maintained take due measures for safety while

working in confined places or at heights, etc. including safety harness, fall arrestors, etc.

Methods of ensuring health, safety and security:

training in health and safety procedures,

using health and safety procedures, use of equipment and working practices

(such as safe carrying procedures) safety notices and advice instruction from colleagues and

supervisors being always alert and vigilant

Inspect for faults, set up and safely use steps and ladders in general use

Lift heavy objects safely using correct procedures

Apply good housekeeping practices at all times

Identify common hazard signs displayed in various areas

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Retrieve and/or point out documents that refer to safety at workplace

General health and safety equipment includes: fire extinguishers, first aid equipment, safety instruments and clothing, safety installations, e.g .fire exits,

exhaust fans Fire safety

Use appropriate fire extinguishers on different types of fires correctly

Causes of fires: heating of metal spontaneous ignition sparking electrical heating casual fires (smoking, welding etc.) chemical fires

Fire extinguishers: sand water foam CO2 dry chemical powder (DCP)

Demonstrate rescue techniques applied during fire hazard

Demonstrate good housekeeping in order to prevent fire hazards

Demonstrate the correct use of a fire extinguisher

Emergencies, rescue and first-aid procedures

Demonstrate how to free a person from electrocution, as per laid down procedure

Administer appropriate first aid to victims where required e.g. in case of bleeding, burns, choking, electric shock, poisoning etc.

Demonstrate basic techniques of bandaging

Respond promptly and appropriately to an accident situation or medical emergency in real or simulated environments

Emergency procedures include: raising alarm safe/efficient evacuation correct means of escape correct assembly point roll call correct return to work

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Perform and organize loss minimization or rescue activity during an accident in real or simulated environments

Administer first aid to victims in case of a heart attack or cardiac arrest due to electric shock, before the arrival of emergency services in real or simulated cases

Demonstrate the artificial respiration and the CPR Process

Participate in emergency procedures

Complete a written accident/incident report or dictate a report to another person, and send report to person responsible

Parameters for making Incident Report: name date/time of incident date/time of report location environment conditions persons involved sequence of events injuries sustained damage sustained actions taken witnesses supervisor/manager notified

Demonstrate correct method to move injured people and others during

an emergency

Total Programme Duration: ____ Hours (This syllabus/ curriculum has been approved by Tourism and Hospitality Skill Council).

NOTE:

1. Each NOS as per the above NOS code includes Performance Criteria, Knowledge and Skills pertaining to a

job role the course content must cover all these three aspects as sub topics under every NOS

(Chapter/Main Topics/ Modules etc.)

2. The minimum requirement of Infrastructure and equipment list to run this program is as per the

annexure attached.

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ANNEXURE

1. Infrastructure and Equipment list

Standards for infrastructure facility which needs to be complied

S. No.

Category Minimum Requirements Multiples

A. Infrastructure Aspects Per Skill Center

A1. Class Room

i) No. of Class Rooms 2 class rooms Per Training Center

ii) Class Room Size 300 sq ft Per class room

iii) Seating Arrangement 25 study chairs for students and

one table and chair for trainer Per Batch

iv) Walls, floor and ceiling status

White washed & non-leaky Per class room

A2. Skill Lab

i) No. of Skill Labs 1 Lab Per Job Role/ QP

ii) Skill Lab Size

a. Housekeeping Lab 300 Sq. Ft.

iii) Display and Storing Arrangement of Equipment

Should be Displayed with proper labeling

Per Job Role/ QP

iv) Walls, floor and ceiling status

White washed & non-leaky Per Skill Lab

A3. Library

i) No. of technical Books 25 technical books Per Job Role/ QP

ii) No. of Non-technical Books 50 non-technical books

iii) No. of journals and Dailies 40 in total

v) Seating Arrangement 20 chairs and table

vi) Display and Storing

Arrangement of Books Should be Displayed with proper

labeling

A4. Water & Sanitation Facility

i) Water Supply Legal water supply

ii) Drinking Water Facility 1 Water Cooler with water purifier

iii) Separate Toilets for Boys & Girls

Separate Arrangement

A5. Fire Safety

i) Fire Extinguisher 02 per skill lab Multi-purpose

ii) Disaster Management Plan and mock drill

Fire Safety certificate

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A6. Common room/Pantry Preferably 1

A7. Ventilation

i) Lighting and Ventilation Well-ventilated

ii) Air conditioning Preferable

A8. Electricity Supply Structure Legal electricity supply

A9. Power Back up standby UPS or Generator

A10. Bus/Transport Facility

i) Connectivity to Public Transport

Preferable

ii) Own Transport Facility Preferable

B. Documents Per Skill Center

B1. Legally constructed Building Plan

B2. Permission To be used as educational

institution

B3. If Rented Rent/Lease Deed – (3+3 Years)

B4. If Owned Registration Papers for land and

building showing legal possession of society/trust

B5. If on contractual basis MoU with concerned organization

B6. If Skill Labs are out of premise

MoU or Contract with concerned organization

Per Job Role

B7. Agreements of On Job Training

MoU with Concerned Organization

Per Job Role

C. Training Aids Per Skill Center

C1. Black-board/ White-board/ Smart Board

01 board Per class room &

Skill lab C2. Chalk/Marker Sufficient

C3. Duster 01

C4. Computer/Laptop facility with Internet min. speed of 01 Mbps

05

Per Skill Center C5. Projector facility 01

C6. Speaker facility 01

C7. Charts/Posters Properly Displayed Per class room & Skill lab

C9. Printer/ Photocopy/ Scanner Facility

1 Per Skill Center

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2. Equipment For Housekeeping – Housekeeping Lab

S.No Items Nos.

Heavy Cleaning Equipment

Vacuum Cleaner (wet & Dries pickup indl. Model) 1

Telescope poles for glass cleaning system 1

Wringer trolley Janitorial trolley 2

Mechanical sweepers 1 Cleaning Equipment

Different brooms- Hard and soft 5

Carpet brush 2

T-scrubber 2

WC brush 2

Upholstery brush 2

Ceiling broom 2

Washbasin brush 2

Mops With detachable/fixed heads 2

Squeegees 2

Box sweeper 2

Buckets – 25 Ltr. Capacity 2

Mugs 2

Bowls 2

Dust bins 2

Chamber maid’s box 1

Maid’s trolley 1

Mop wringer trolley 2

Cleaning trolley 2

Yellow Coloured Caution Floor signs 2

Display sample section / Models / Material Boards Floorings different types and finishes 1 ft x 1 ft (Various types of stones: kota, dholpuri,marble, granite) (Tiles: vitrified, ceramic, anti-slippery,texturized, ) (Cement based surfaces: terrazzo, mosaic, granolithic) (Wood: block, strip, mosaic) (Linoleum, cork, rubber)

1

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3. Equipment’s For Housekeeping- Guest Room/Mock Room

FURNITURE PER ROOM:

1. Bed with side tables 2 Nos.

2. Single sofa chair with upholstery or small size two seat sofa 1 No.

3. Glass top tea table/coffee table 1 No.

4. Study chairs 2 Nos.

5. Mirror with dressing table & drawers }

6. Luggage rack } 1 No.

7. Wardrobe }

8. Shelf over fridge for glasses & thermos }

LIGHT ELECTRICAL EQUIPMENT & PAINTING :

1. Geyser (20 ltrs.)

1 No.

2. Table lamp

1 No.

3. Pedestal lamp 1 No.

4. TV with remote 1 No. 5. Mini fridge

1 No.

6. Painting/wall hangings 2 Nos.

7. Thermos flask 1 No.

FURNISHING & LINEN:

1. Sheer Curtain

1 No.

2. Heavy Curtain

1 No.

3. Cushions for sofa chair 4 Nos.

4. Double bed sheet 2 Nos.

5. Pillow covers 4 Nos.

6. Bed cover

1 No.

7. Bath towel 2 Nos.

8. Hand towel 2 Nos.

9. Bath mat 1 Nos.

OTHER ITEMS:

1. Shower curtain

}

2. Towel rack with pull up type cloth lining } 1 No.

3. Telephone }

4. Door bell }