central pi monitoring

SAP NetWeaver PI Monitoring using

SAP Solution Manager

Silviya Terzieva, Alexander Bundschuh, SAP NetWeaver PI Product Management

21st of March 2013

© 2013 SAP AG. All rights reserved. 2

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without

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incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except

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Agenda

Central PI Monitoring with SAP Solution Manager

Overview

Monitoring Dashboards

Central User-Defined Message Search

Message Alerting

Lab Preview - Message Flow Monitor with SAP Solution Manager

Summary & Availability


Agenda


Overview



Message Alerting




SAP Solution Manager SAP NetWeaver PI Monitoring is part of Application Operations

Technical Monitoring and Alerting

Single infrastructure for monitoring and alerting of SAP & non-SAP components System, Database and Host Monitoring

End User Experience Monitoring

Process Integration Monitoring

Business Intelligence Monitoring

Interface and Connection Monitoring

Technical Analytics

From technical reporting to management reporting, out-of-the-box

Technical Administration

Optimize active management of your IT and application landscape

Root Cause Analysis

Analyze issues in heterogeneous landscapes, ensure compliant configuration

and reliable handling of technical and business exceptions

Data Volume Management

Manage data growth and data reduction measures in your landscape


Central Monitoring

Local Monitoring

~

2007

~

2010

~

2011

~

2012

NWA

RWB

SAP

Solution

Manager

SAP

Operational

Process

Intelligence

CCMS

Technical Admin IT Support Application Support LoB Business

User

SAP NetWeaver PI Monitoring Evolution


Central PI Monitoring with SAP Solution Manager Requirements & Motivation

Growing PI landscape complexity and distribution of

component in the landscape requires a central

monitoring approach and ability to monitor multiple PI

Domains.

Reduce the TCO by simplification of the operations

processes e.g. providing one central entry point

combining monitors for PI overall status with drill-down

options up to host level. Target persona are IT staff.

Enable tight integration with: – System Monitoring and Root Cause Analysis

– Alerting Infrastructure

– Notification- / Incident Management

Relieve productive systems from individual monitoring

activities by a central collection of monitoring data

Reduce the time – For regular system health checks

– For hand-over procedures

– From incident detection to root cause


Central PI Monitoring with SAP Solution Manager Requirements & Motivation

How much time and manual effort would you need to answer these questions?

What's the overall status of all PI components of the productive PI domain? Do you have

issues in the underlying technical systems?

What's the error trend for your business critical interfaces?

Which are the most prominent errors this year? Did these errors occur in the last 7 days?

At what point in time during the day do these errors typically occur?

What is the message backlog today? Is there a relation between the message backlog and

the overall message volume?

Business department calls you and wants to know if and since when messages stuck for

their business critical interface? On which PI components did those messages fail?

How many communication channels do have an issue and which are the relevant local

monitors?

On which PI components do you have most error messages and which interfaces are

affected?

How many messages have been received this month via communication channel "xyz"?

Did we process a message for ‘CustomerNr = 12345’ and ‘MaterialNr = 46344’ this week

and what is its status?


Central PI Monitoring with SAP Solution Manager Typical Landscape

File

System

SOAP

Backend

JDBC DB

JMS

System

Decentral

Adapter

Engine A

Decentral

Adapter

Engine B

ABAP

Proxy A

Decentral

Adapter

Engine C

ABAP

Proxy C

ABAP

Proxy B

IDoc

Backend

System

Integration

Server


Agenda


– Overview

– Monitoring Dashboards

– Central User-Defined Message Search

– Message Alerting




Central PI Monitoring with SAP Solution Manager PI Domain Overview

Central entry-point to

monitor multiple PI

domains

Access to PI Monitoring

applications


Central PI Monitoring with SAP Solution Manager Overview Monitor

All relevant monitoring and alert information

propagated to a central dashboard

Drill-down to display status

information for individual

runtime components

(e.g., Integration Server)


Central PI Monitoring with SAP Solution Manager Message Monitor with Trend Analysis

Analysis of message error, backlog trends

and root-cause including a historical view


Central PI Monitoring with SAP Solution Manager Overview Monitor Integrated with System Monitoring

Drill-down to system monitoring metrics to check technical

system, application instance, hosts and database availability,

performance, configuration, exceptions


Central PI Monitoring with SAP Solution Manager Alert Inbox

Navigation from Monitoring to the

central alert inbox and display

respective alerts and root-cause


Central PI Monitoring with SAP Solution Manager Component Monitor

Central view on availability and self-

test status of all PI components


Central PI Monitoring with SAP Solution Manager Channel Monitor

Central view on availability

of all channels of different

adapter engines

Channel Details and Short-

Log per server node

Context sensitive navigation

to further monitors Start/stop/ping of channels


Central PI Monitoring with SAP Solution Manager Integration into Incident and Notification Management

Monitoring context is

automatically filled

Create incident tickets or notifications

(email, SMS) from any place


Agenda


– Overview







Central PI Monitoring with SAP Solution Manager Central User Defined Message Search

1. Select PI Domain

2. Launch Message Search

3. Select runtime components

4. Maintain search attributes and values 5. Execute Search



1. Select any indexed

interface

2. Select any indexed

attribute of that interface

and add it

3. Enter attribute value (s)



Number of found messages

per runtime component

List of individual messages

and payload attributes


Context-Sensitive navigation to

the local NWA Message Monitor



Agenda


– Overview







Central PI Monitoring with SAP Solution Manager Message Alerting - Overview

Configuration

Transparent and consistent configuration by using existing Directory objects

Dedicated configuration UIs in NetWeaver Administrator (NWA) and Integration Directory

Alert Rule objects are transportable as any other Directory objects

Filtering of failed messages upon status details (groups)

Default configuration settings / default alert rule

Consistency checks per alert rule and across alert rules

Supported Consumers

Alert Representation in SAP Solution Manager 7.1 SP3

– Aggregated alert view or individual alert view prevent inbox flooding

– Option to suppress alert creation until / for x hours

– Tight integration with Service Desk Management and Notification Management

Local email generator solution

Supporting any consumer solutions by publishing all relevant APIs (based on JMS

standard)

Supporting multiple consumers at the same time


Rule1 = Sales Order Mgt.

….

Rule2 = Material Master

….

dAE1 dAE2

DIR / NWA

cAE

Runtime

Master Queue

Queue – Consumer XYZ

Queue – Consumer SolMan

Queue – Consumer …

Bg.Job

SolMan

Configuration

Rule1 -> Notification settings

Rule2 -> Notification settings

DP

C

Alert Inbox

Rule1 = 100Msgs failed (10…; 90…)

-> 10:00am = 10 (2…; 8…)

-> 10:05am = 90 (90…)

Rule2 = 10Msgs failed (7

Rec.Determ.)

-> 09:00am = 5 (5 Rec.Determ.)

-> 09:05am = 2 (2 Rec.Determ.)

Configuration

Activation

ABAP

Proxy A

PI Domain XYZ

Agelet

Diagn. Agent

1. Central Alert Rule configuration

2. Consumer actively

registers to alert rules

3. Configuration gets distributed

to runtime components

4. Failed message is checked against

local configuration and is written into

consumer-specific queue

5. Consumer collects alert events

and writes into his own persistency

Central PI Monitoring with SAP Solution Manager Message Alerting - Architecture


SAP Solution Manager

- Robomate -

SAP NW PI

- NWA -

1. Create alert rule

2. Detail alert rule

3. Activate alert rule

Step 1

1. Alert rule gets activated

and deployed on relevant

runtime components

Step 3

1. Select alert rule

2. Maintain recipient details

3. Register as consumer

4. Perform autoconfiguration

Step 2

Central PI Monitoring with SAP Solution Manager Message Alerting – Configuration Steps at a Glance


Central PI Monitoring with SAP Solution Manager Message Alerting – Configuration in NWA

1. Create Alert Rule in NWA

2. Maintain general settings

3. Assign Directory objects as

Message Header Filters

4. Select relevant Runtime Components

5. Select relevant Status Details


Central PI Monitoring with SAP Solution Manager Message Alerting – Configuration in Directory

Selected Status Details /

Runtime Components

Assigned Directory Objects

List of Alert Rules


Central PI Monitoring with SAP Solution Manager Message Alerting – Configuration for Integration Flows

1. Assign Alert Rule to

Integration Flow

2. Add Consumer to Alert Rule

(for local email notification)


1. PI Monitoring

configuration

2. Configuration of Message Alerting

3. Set of alert rules as defined in PI

NWA to which Solution Manager can

register as consumer

Central PI Monitoring with SAP Solution Manager Message Alerting – Configuration in Solution Manager


Central PI Monitoring with SAP Solution Manager Message Alerting – Alert Inbox

Navigation from Overview Monitoring

to the central alert inbox

Example Message Alert


Central PI Monitoring with SAP Solution Manager Message Alerting – Alert Inbox

Example Message Alert

Exception Details


Central PI Monitoring with SAP Solution Manager Alert Inbox for technical and message-related alerts

Pre-defined POWL queries per category

and per monitored object type

Several personalization

capabilities for content

and look-and-feel

Number of

occurrences per

alert type

Status, processor and

comments to track status

of alert group

Incident Ticket ID and status

directly in alert inbox


Central PI Monitoring with SAP Solution Manager Message Alerting – Email Notification

Aggregated information on:

-Number of failed messages

-Alert rule name

-Affected runtime component

-Root cause

Navigation options

Message details incl. UDS

attributes


Agenda


– Overview







PLANNED INNOVATIONS

Central, end-to-end integration visibility into the correct closure of business transactions with your partners.

Capture the business context and get involved into error resolution via object- and user specific views.

Measure business SLAs, such as end-to-end processing times, error ratio, volumes, etc.

This is the current state of planning and may be changed by SAP at any time.

• Targeted at IT & application support and business power

users

• Monitoring information along the integration layers of the

message exchange

• Show relevant payload data in the monitoring overview,

such as EDI number, order number, etc.

• Provide summarized information for the most common

B2B related issues, such as flows with highest error ratio,

most overdue acknowledgements, etc.

• Integration with other functionality of SAP such as alerting,

incident, and notification management

• Discover integration flows in your landscape including

processing within SAP NetWeaver PI, SAP backend

system layers, and SAP Information Interchange

• Target release for the first version: SAP NetWeaver PI

7.31 SP7, and SAP Solution Manager 7.1 SP10.

Message Flow Monitor in SAP Solution Manager Outlook on a planned innovation

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Business-user friendly

Message Flows representation

Personalized

views & content

KPIs with historical values

Flow instances with their

processing status

Flow instance steps

Integration with Alert

Infrastructure and Service

Desk functionality

Related flows (conversations or business transactions

such as functional or application acknowledgements)

can be linked via ‘mapping rules’

SLAs can be defined for

measuring specific KPIs

that can result in alerts


Agenda


Overview



Message Alerting




Central PI Monitoring with SAP Solution Manager Availability

Central PI Monitoring supported with

– SAP NW PI 7.11, SP06

– SAP Solution Manager 7.1, SP2

Central User-Defined Message Search supported with

– SAP NW PI 7.31, any SP


Component-Based Message Alerting supported with

– SAP NW PI Release 7.31, any SP


Message Flow Monitor planned for

– SAP NW PI Release 7.31, SP7


Source for further information: http://wiki.sdn.sap.com/wiki/display/TechOps/PiMon_Home

http://wiki.sdn.sap.com/wiki/display/TechOps/PiMon_Home


Central PI Monitoring with SAP Solution Manager Key Take-Aways

Highlights

An out-of-the-box solution with default configuration

template

Centralized monitoring, root-cause identification &

analysis for entire SAP landscape

Tight integration with third party incident management

tools for centralized alerting, notification and ticketing

mechanism

Central dashboard helps with immediate focus on issues

Reduced manual work load due to automated

monitoring and issue assignment via alert and ticket

creation

Thank you

Contact information:

Silviya Terzieva Alexander Bundschuh

Product Management Product Management

SAP Labs Bulgaria SAP AG

Email: [email protected] Email: [email protected]

mailto:[email protected]

mailto:[email protected]


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