cellthis user manual may 1 2012

8/2/2019 CellThis User Manual May 1 2012

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UserManua

FASTFORWARDSELLING


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VersionRelease

S.No Version DateofRelease Description

1 1.0

CopyrightInformation

Copyright2012TheCellThisCompany. Allrightsreserved.Anyredistributionorreproductionofpartorallofthecontentsexceptas follows isexpressly

prohibited:

Youmayprintordownloadtoalocalharddiskextractsforyourpersonalandnoncommercialuseonly Youmay copyordistribute thecontentto individual thirdparties fortheirpersonaluse,butonly ifyou acknowledgethe websiteasthe sourceof the

material.

Youmaynot,exceptwithourexpresswrittenpermission,distributeorcommerciallyexploitthecontent.Normayyoutransmititorstoreitinanyotherwebsite

orotherformofelectronicretrievalsystem.


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TableofContents

A. GettingStarted 11

AnOverview 11

WebsiteLoginInformation 12

HowtoUsethisManual 13

B. Section1 UserInstructions 15

View/DownloadPrintVersion 15

WatchTutorial 16

C. Section2 Account 18

ManagePasswordSettings 18

ManageAccountInfo 20

ManageUserProfile 24

D. Section3 Telephone 26

ManageFollowMeNumbers 27

ManageMainGreeting 33

ManageUnwantedCalls 34

E. Section4TextMessaging 37

ManageDefaultTemplate 37

ManageExtensionTemplate 39

F. Section5CustomerManagement 41

AddContacts 41

ManageContacts 45

AddTags 50

ManageTags 51

G. Section6 ProductsorServices 53

AddProductorService 53

H. Section7 Discounts 60

AddDiscounts 60

ViewDiscounts 67

I. Section8 Coupons 72

AddCoupons 72

ViewCoupons 79


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EmailCoupons 83

J. Section9 SubUsers 88

Add

Sub

User

89

ManageSubUsers 91

K. Section10 Voicemail 94

CheckVoicemail 94

ManageMessages 96

L. Section11 Notifications 98

ManageVoicemailNotifications 98

ManageIncomingCallNotifications 102

M.

Section12

Reports

106

ManageCallLogs 106

ManageTextMessageLogs 108

N. CellThisContactInformation111


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ListofTables

Table1:WebsiteLoginInformation................................................................................................................12

Table2:CellThisAccount ListofFunctions....................................................................................................13

Table3:CellThisTerminology..........................................................................................................................14

Table4:ChangePassword FieldDescription.................................................................................................19

Table5:ManageAccountInfo FieldDescription...........................................................................................22

Table6:ManageUserProfile FieldDescription............................................................................................25

Table7:FollowMeNumbersFieldDescription...........................................................................................29

Table8:

Manage

Unwanted

Calls

Field

Description

.....................................................................................

36

Table9:ManageDefaultTemplate FieldDescription...................................................................................39

Table10:AddContacts FieldDescription......................................................................................................43

Table11:ManageContacts FieldDescription...............................................................................................45

Table12:AddingTagsFieldDescription.......................................................................................................50

Table13:AddProductorServiceFieldDescription.....................................................................................55

Table14:AddDiscounts FieldDescription....................................................................................................63

Table14:AddCoupons FieldDescription......................................................................................................75

Table16:AddSubUsers FieldDescription....................................................................................................91

Table17:CallLogReports FieldDescription...............................................................................................108

Table18:TextMessageLogReports FieldDescription...............................................................................110


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ListofImages

Figure1:TheCellThisSystem 12

Figure2:ListingofFunctionsandSubFunctions 13

Figure3:TheUserInstructionsMenuOption 15

Figure4:ViewInstructionsSection 16

Figure5:WatchTutorialSection 16

Figure6:TheAccountMenuOption 18

Figure7:TheChangePasswordSection 19

Figure8:

Password

Change

Confirmation

19

Figure9:ViewUserAccountInformation 20

Figure10:ViewCustomerPlanInformation 21

Figure11:CustomerPlan DetailedBreakup 21

Figure12:TheEditStoreButton 23

Figure13:EditStoreSection 24

Figure14:EditProfileInformation 25

Figure15:TheTelephoneMenu 26

Figure16:Set/EditFollowMeNumbers 27

Figure17:AddingFollowMeNumbers 27

Figure18:AddingaNewFollowMeNumber 28

Figure19:ViewFollowMeNumbers 29

Figure20:ModifyFollowingNumberIcon 30

Figure21:SavechangestoFollowMeNumbersScreen 30

Figure22:EffectingChangestoFollowMeNumbers 30

Figure23:

View

Follow

me

Numbers

Screen

31

Figure24:RemoveFollowingNumberIcon 32

Figure25:ManageMainGreeting 33

Figure26:SelectStoreGreetings 33

Figure27:ManageUnwantedCalls 34

Figure28:BlockCallSettings 34


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Figure29:BlockedCallsList 35

Figure30:BlockedCallsSection 35

Figure31:

The

Text

Messaging

Menu

37

Figure32:AutomaticTextMessageResponseTemplate 38

Figure33:SMSTemplate SuccessMessage 38

Figure34:ManagingExtensionTemplate 40

Figure35:TheCustomerManagementFunction 41

Figure36:AddingContactstoPhonebook 42

Figure37:ViewPhoneBook NewContactAdded 43

Figure38:CSVFieldSpecification 44

Figure39:UploadCSVOption 44

Figure40:SearchingCustomerInformation 46

Figure41:TheViewPhonebookDetailsIcon 46

Figure42:TheViewPhoneBookEntryDetailsScreen 47

Figure43:TheEditEntryIcon 47

Figure44:EditContactsinPhonebook 48

Figure45:DeleteContactIcon 49

Figure46:

Adding

Tag

Names

50

Figure47:ViewTags 51

Figure48:EditTagIcon 51

Figure49:EditTagName 52

Figure50:DeleteTagIcon 52

Figure51:ProductorServicesMenuOption 53

Figure52:AddingNewProductInformation 54

Figure53:EditProductInformation 56

Figure54:ViewProductDetails 57

Figure55:UnpublishingaProductorServiceWebpage 59

Figure56:PublishingandUnpublishingaProductWebpagefromtheViewProductsScreen 59

Figure57:TheDiscountsMenuOption 60

Figure58:DiscountOptions 61

Figure59:AddDiscount Applicabletoaproduct/service 62


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Figure60:ViewDiscountsScreen 62

Figure61:AddDiscounts Applicabletoallproducts/servicesoption 64

Figure62:

View

Discounts

screen

64

Figure64:AddDiscountByFreeForm 66

Figure63:AddDiscount Custom 66

Figure65:ViewDiscounts 67

Figure66:ViewDiscountsDetailsIcon 68

Figure67:ViewDiscountScreen 68

Figure68:ViewDiscountsScreen 69

Figure69:EditDiscountScreen 69

Figure71:MessagetoConfirmRecordDeletion 70

Figure70:DeleteDiscountIcon 70

Figure72:DeletionofDiscountRecords 71

Figure73:TheCouponsMenuOption 72

Figure74:CouponOptions 73

Figure75:AddCouponApplicabletoaSpecificProduct/ServiceScreen 73

Figure76:ViewCoupons 74

Figure77:

Add

Coupon

Applicable

to

all

products/services

76

Figure78:ViewCouponsscreenafteraddingcoupontostore1 76

Figure79:Screenforaddingcustomcoupon 78

Figure80:AddCouponByFreeFormScreen 78

Figure81:ViewCouponsScreen 79

Figure82:ViewCouponDetailsIcon 80

Figure83:ViewCouponScreen 80

Figure85:EditCouponscreenappears 81

Figure84:EditCouponOption 81

Figure86:DeleteCouponOption 82

Figure87:Messagetoconfirmcoupondeletion 82

Figure88:DeletionofCoupon 83

Figure89:SendCouponScreen 83

Figure90:SelectReceiverofCoupon(s)byPhonebookContacts 84


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Figure91:SelectCoupon(s)toSendScreen 84

Figure92:CouponSuccessfullySentScreen 85

Figure93:

Send

Coupons

by

Tags

option

86

Figure94:SelectCoupon(s)toSendScreen 86

Figure95:CouponsSuccessfullyEmailedScreenforTags 87

Figure96:SubUserMenuOption 88

Figure97:AddingSubUsers 90

Figure98:TheViewSubUserIcon 91

Figure99:ViewingSubUserInformation 92

Figure100:TheEditSubUserIcon 92

Figure101:TheResetPasswordIcon 93

Figure102:PasswordResetMessageSeekingConfirmation 93

Figure103:TheVoicemailMenuOption 94

Figure104:ViewVoicemails 95

Figure105:ListentoVoicemails 95

Figure106:TheDeleteVoicemailIcon 96

Figure107:ViewVoicemails 96

Figure108:

Listen

to

Voicemails

97

Figure109:TheDeleteVoicemailIcon 97

Figure110:TheNotificationsOption 98

Figure111:VoicemailNotificationSettings 98

Figure112:ConfiguringVoicemailNotificationSettings 99

Figure113:UncheckingEnableSMSCheckbox100

Figure114:VoicemailNotificationSettings SelectingMultipleExtensions 101

Figure115:IncomingCallNotificationSettings 102

Figure116:ConfiguringIncomingCallNotificationSettings103

Figure117:IncomingCallNotificationSettings SelectingMultipleExtensions105

Figure118:TheReportsMenuOption 106

Figure119:GeneratingCallLogReport 107

Figure120:GeneratingCallLogReportsinSpreadsheetFormat107

Figure121:CallLogReports AddingtoBlockedList 107


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Figure122:GeneratingTextMessageLogReport 109

Figure123:GeneratingMessageLogReportsinSpreadsheetFormat109


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A. GettingStarted

AnOverviewThe CellThis Company's patent pending mobile marketing system combines the power of voice, text

messaging,the internetandprintadvertisingtoallowsellerstoadvertiseandmarkettheirproductsand

servicesinacosteffective,resultseffectivewaythatisnotavailableanywhereelse.

Consumerswhocall thesellersCellThisphonenumberanddial theextensionof theproductorservice

they are interested in can hear a detailed description of that product or service. This is automatically

generatedthroughthetexttospeechconversionfeatureincludedinCellThisoruploadedbytheseller.At

theendoftherecordedannouncement,customershavetheoptionofbeingconnecteddirectlywiththe

sellerorofleavingavoicemessage.

When the caller ends the call, they can automatically receive a text message containing special offers,

coupons,businesshoursoranyothermessagethesellerwantstosend.Thetextmessagecanalsocontain

alinktothededicatedwebpagewherethatproductorserviceisfeaturedintext,photos,audioandFlash.

Sellerswho

also

utilize

print

advertising

can

display

aQR

Code

in

their

ads

so

that

consumers

can

scan

the

codewiththeirsmartphone,whichwillopenanddisplaythewebpageofthatproductorservice.

WhentheyaddinallthenotificationandtrackingfeaturesofCellThis,sellersnowhavethemostpowerful,

most integrated mobile marketing system they could have, at a price that is far less than what other

providerschargeforaproductwithfarfewerfeatures.


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Figure1:TheCellThisSystem

WebsiteLoginInformation

Table1:WebsiteLoginInformation

WebsiteAddress

YourCellThiswebsiteaddresswillbeassignedtoyouaccordingtothe

natureofyourbusiness.Forexample:

http://www.cellthisdealer.com/

LoginCredentials

The login information you will need in order to access your CellThis

websiteaccountwillbesenttoyoubyemail.

**If

you

have

trouble

logging

into

your

User

account,

you

can

always

call CellThis customer service at (618)8891044. Our

customerserviceagentswillbehappytohelp.


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HowtoUsethisManual

On

the

website,

within

your

User

account,

every

function

available

to

Stores islisted inacolumnonthe leftnavigationsectionofyourAccount

page. It can be accessed by clicking on the listed function. When

applicable,doingsowillalsoopenadropdownlistofSubfunctions.Refer

toFigure2foralistoffunctionsandSubfunctions.

Thesections in this manual have been laid out in the same order as the

listedfunctionsandtheirSubfunctions.Tolearnmoreaboutworkingwith

each

function

or

sub

function,

navigate

to

the

specific

section

in

this

manual using theTableof Contents. Refer toTable2 for a listing of the

sectionsinthismanual.

Table2:CellThisAccount ListofFunctions

Thismanualmakesuseofcertainterminology. Itisimportantthatyouknowwhatthosetermsmeanfora

betterunderstandingofthesoftwareapplication.RefertoTable3foralistingofcommonlyusedterms.

Section

NumberSectionName

Section

NumberSectionName

1 UserInstructions 7 Discounts

2 Account 8 Coupons

3 Telephone 9 SubUsers

4 TextMessaging 10 Voicemail

5 CustomerManagement 11 Notifications

6 ProductsorServices 12 Reports

Figure2:ListingofFunctionsand

SubFunctions


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Table3:CellThisTerminology

S.No Entity Description

1 UserorStore

ItreferstotheCellThiscustomer,theentitythatsignedup forour

service.CellThiscustomersfallintotwocategories:BasicandPro.

2 Extension

Itreferstoanextensionnumberofthephonenumberassignedto

youbyCellThisadministration.Extensionnumbersstartat101and

can go as high as 100,000. Every extension number is associated

withadedicatedwebpage.

3

Product

Itreferstothegoodsorservicesthata Userwantstomarketorthe

informationthe

User

wants

to

distribute

via

the

CellThis

marketing

system.

4 SMS

It refers to Short Message Service, a form of text messaging on

mobilephones.


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B.Section1 UserInstructionsThe User Instructions section provides you with learning aids that will

explainthevarioussectionsof the homepageofyourCellThisaccount. It

willalsoprovideyouwith thestepsyouneedtotake inorder toperform

specificprocedureswithinyourCellThisaccount.User instructionscome in

twodifferentoptions:

1. View or Download Print Version: It allows you to view ordownload/printthelatestversionofthisUsermanual.

2. Watch Tutorial: You can watch a live simulation of the variousproceduresoutlinedaspartoftheUsermanual.

Letusexamineeachoneoftheaboveoptionsindetail.

View/DownloadPrintVersionToaccessthelatestversionoftheusermanual,

a. Onyouraccounthomepage,intheleftnavigationsection,undertheUserInstructionsfunction,clickView/DownloadPrintVersion.`

b. Ontherightcontentareaofyouraccounthomepage,observethattheViewInstructionssectionisdisplayed.ReferFigure4:ViewInstructionsSection.

c. ClicktheViewicontoopenthelatestversionoftheusermanualinthePDFformat.Youcanalsosavethe

user

manual

on

your

computer

to

be

viewed

at

alater

time.

Figure3:TheUserInstructions

MenuOption


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WatchTutorialYoucanusetheWatchTutorialsectiontowatchalivesimulationofthevariousproceduresthathavebeen

outlinedinthisusermanual.

ToaccesstheWatchTutorialsection,

a. Onyouraccounthomepage,intheleftnavigationsection,undertheUserInstructionsfunction,clickWatchTutorial.

b. Ontherightcontentareaofyouraccounthomepage,observethattheWatchTutorialsectionisdisplayed.ReferFigure5:WatchTutorialSection.

Figure4:ViewInstructionsSection

Figure5:WatchTutorialSection


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c. ObservethatthesectionsintheWatchTutorialsectionhavebeenoutlinedexactlyinthesamefashionasthefunctionsandsubfunctionsintheleftnavigationsection.

d. Youcanclickonthelinkforeachofthesubfunctionstolaunchalivesimulationoftheprocedureinanewwindow.Forexample,youcanclickontheManagePasswordSettingsundertheAccountfunction

tolaunchalivesimulationoftheManagePasswordSettingsprocedure.


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C.Section2 AccountShortly after you subscribed to the CellThis service and your initial payment has been processed, you

should have received an email advising you that your account had been activated. The email will also

provideyouwithalinktoyourCellThiswebsite,alongwithyourUsername

andatemporarypassword.Onceyoulogintoyouraccount,youcanusethe

Account menu option to manage your personal information registered

withCellThis.

ToaccesstheAccountmenuoption:

1.

On

your

User

account

home

page,

in

the

left

navigation

section,

observe

thattheAccountmenuoptionisdisplayed.

2. ClickAccount. ObservethatthreeSubfunctionsaredisplayed. ManagePasswordSettings ManageAccountInfo ManageUserProfile

LetsexamineeachoftheseSubfunctionsindetail.

ManagePasswordSettingsForsecurityreasons,itisalwaysadvisabletochangeyourCellThisaccountpasswordfromtimetotime.

Tochangeyourcurrentpassword:

d. Onyouraccounthomepage,intheleftnavigationsection,undertheAccountfunction,clickManagePasswordSettings.

e. Ontherightcontentareaofyouraccounthomepage,observethattheChangePasswordsectionisdisplayed.

Refer

Figure

7:

The

Change

Password

Section.

Figure6:TheAccount MenuOption


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f. IntheChangePasswordsection,clickintheNewPasswordtextbox.g. Typeyournewpassword.h. Now,clickintheConfirmPasswordtextbox.i. Retypethesamepasswordasinstepd.

j. ClickUpdate.Observethatamessageconfirmingthechangeofpasswordisdisplayed.

FieldDescription:

Table4:ChangePassword FieldDescription

S.No Field Description

1 NewPassword Itreferstothenewpasswordtobeentered.

2

ConfirmPassword

It

refers

to

the

new

password

that

needs

to

be

retyped.

Figure7:TheChangePasswordSection

Figure8:PasswordChangeConfirmation


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ManageAccountInfoThissectionwilllisttheinformationthatyouhaveregisteredwithCellThis. Youwillalsobeabletoeditthe

informationthatyouhaveregisteredwithCellThis.

Toviewyouraccountinformation:

1. Intheleftnavigationsection,undertheAccountfunction,clickManageAccountInfo.2. Intherightcontentarea,observethatyouraccountinformationisdisplayed.3. ClicktheViewPlansbuttontoviewmoreinformationonyourcurrentmembershipplanwithCellThis.

4. ClicktheViewStorePlanDetailsicon locatedagainstyourplannameundertheActioncolumn.

Figure9:ViewUserAccountInformation


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5. Observethatadetaileddescriptionofyourplan(s)isdisplayed.

Figure11:CustomerPlan DetailedBreakup

Figure10:ViewCustomerPlanInformation


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FieldDescription:

Table5:ManageAccountInfo FieldDescription


1

Name

Itrefers

to

the

name

of

the

individual

who

owns

the

business.

2SubUserFunctions

Activated?

It indicateswhether the SubUser functionsareactivatedor not.

TheSubUser functionsareactivatedonlyincaseofaProUser.

3 Street ItreferstothestreetaddresswheretheUsersbusinessislocated.

4 City Itreferstothecitywherethebusinessislocated

5 State Itreferstothestatewherethebusinessislocated.

6 Zip Itreferstothezipcodeofthecitywherethebusinessislocated.

7

YourPrimary

Number

Itreferstothebusinesspublishedphonenumber,usuallya land

linenumber.

8 YourCellThisNumberIt refers to the phone number assigned to them by CellThis

administration.

9 YourPrimaryWebsite ItreferstotheprimarywebsiteoftheUsersbusiness.

10 YourCellThisPlan ClickViewPlanstolearnmoreaboutyourCellThisplan.

11 NumberofExtensionsItrefers tothenumberofphoneextensionsallocatedtotheUser

byCellThisadministration.

12 YourCustomIDItreferstotheabbreviatedIDyoucanuseforwebpageaddresses

insteadofusingyourphonenumber.

13 ContactEmailAddress It refers to the contact email address that you have registeredwithyourCellThisaccount.

14 DateAccountWasCreated ItreferstothedateonwhichyourCellThisaccountwascreated.


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Toeditstoreinformation:

1.

In

the

right

content

area,

at

the

bottom

of

the

Your

User

Account

Information

section,

click

Edit

Store.

RefertoFigure12.

2. ObservethattheEditStoresectionisdisplayed.ReferFigure13:EditStoreSection.Figure12:TheEditStoreButton


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3. Performnecessarychangestotheinformationpresentedhere.ClickSaveChanges.4. ThiswillreturnyoutotheYourUserAccountInformationscreen.

ManageUserProfileYoumaywanttoedityourpersonalinformationunderoneofthefollowingcircumstances:

Changeinthenameofthebusinessintheeventofatakeoverorsellout. Changeinthelastnameofapersonresultingfrommarriage.ToedityourUserprofile:

1.

In

the

left

navigation

section,

under

the

Account

function,

click

Manage

User

Profile.

Observe

that

your

profileinformationisdisplayedintherightcontentarea.

2. Now, click Edit Profile. Observe that your profile information is now available for making changes.ReferFigure14:EditProfileInformation.

Figure13:EditStore Section


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3. Performthenecessarychangestotheinformationpresentedinthetextboxes.4. ClickSaveProfile. Thiswill return yourpage to theViewProfile section.Observe that your changes

havebeenincorporated.

FieldDescription:

Table6:ManageUserProfile FieldDescription


1 FirstName Itreferstothefirstnameofthebusinessowner.

2 LastName Itreferstothelastnameofthebusinessowner.

3 Email

Itreferstotheemailaddressofthebusinessownerthathasbeenregistered

withCellThis.

Figure14:EditProfileInformation


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D.Section3 TelephoneBefore defining a product and its features, it is a good idea to complete the telephone setup. The

Telephone section deals with the settings which help you manage your calls from customers and route

themappropriatelybasedonthewayyourbusinessoperates.

Thisisasimpleprocess,verysimilartothewayyoumanagephonecallsback

home. For instance, at home, you may want to route all incoming calls to

your mobile phone. You may want to want to greet all your callers in a

certainwayandalsobarunwantedcalls.

ToaccesstheTelephonemenuoption:

1. On your User accounthome page, in the leftnavigationpane,observethattheTelephonemenuoptionisdisplayed.

2. ClickTelephone. Observethatthreesubfunctionsaredisplayed. ManageFollowMeNumbers ManageMainGreeting

Manage

Unwanted

Calls

Letusexamineeachofthesesubfunctionsindetail.

Figure15:TheTelephoneMenu

Option


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ManageFollowMeNumbersThis

is

the

first

major

step

in

the

CellThis

setup

process.

As

part

of

the

CellThis

system,

when

customers

call

up the phone number associated with each of your product or service

listings,theycanopttobeconnectedtothebusinessownerortheperson

designatedtohandlethecall. Aspartofthissetup,youcanadduptoten

differentphonenumberstowhichcallsfromcustomerscanberouted.You

canadduptotenphonenumbersforasingleproductlistingorextension.

When the customer chooses Option 1 on the IVR (Interactive Voice

Recorder), the dialer software will try connecting to each of the phone

numbersinthesequencelistedinthissection.Whenthedialerisnotable

to connect to any of the phone numbers you have set, it goes to the

voicemailautomatically.

ToaddanewFollowMenumber:

1. In the left navigation section, under the Telephone function, clickManage FollowMe Numbers.Observethatyourprofileinformationisdisplayedintherightcontentarea.

2. ClickthetextClickHeretoaddFollowMeNumbers3. ObservethatascreenpromptingyoutoaddFollowMeNumbersisdisplayed.

Figure17:

Adding

Follow

Me

Numbers

Figure16:Set/EditFollowMeNumbers


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4. In the Location/Label field, add a suitable name to the location of the FollowMe number or arelevant label. For example, you may want to add a name pertaining to location such as Home,

Office,BranchorHeadquarters.Ontheotherhand,youmayalsowanttoaddalabelpertaining

to your organizational structure such as Owner, Manager, Assistant Manager or Office

Assistant.Youmayalso want toaddnamesofpeople tomake itmorespecific.Refer toFigure18:

AddingaNewFollowMeNumber.

5. IntheFollowingNumbersfield,addasuitablemobileorlandlinenumber.6. IntheTimeout(sec)field,addasuitabletimeoutvalueforthatspecificphonenumber.7. FromtheSequencedropdownlist,choosethesequencenumberforthegiventelephonenumber.

Timeout refers to themaximum timeforwhich the dialer software tries reaching a number

before it switches over to the next number. For instance, let us say that the timeout is 15

secondsfor thefirstnumber,10secondsforthesecondnumberand5secondsforthethirdnumber.

Whenacustomertriesreachingthepointofcontactforthebusiness,thedialertriesthefirstnumber

for 15 seconds. In the event of a nonresponse, the dialer software automatically starts trying the

secondnumberandtheneventuallythethirdnumber.Iftherestillisnoanswer,thecustomerisdirected

automaticallyto

the

voicemail

where

they

can

leave

amessage

for

the

business

contact.

The

order

in

whichthedialersoftwarechoosesthetelephonenumbersisdeterminedbythesequencenumber.

8. Now,clickAddNumber.9. ObservethatthelistofFollowMenumbersthatyoujustaddedgetsdisplayed.

Figure18:AddingaNewFollowMeNumber


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FieldDescription:

Table7:FollowMeNumbersFieldDescription

TomakechangestoaFollowMenumber,

1. In the left navigation section, under the Telephone function, clickManage FollowMe Numbers.ObservethatalistofFollowmenumbersthatyouhavecreatedisdisplayedintherightcontentarea.

RefertoFigure20:ModifyFollowingNumberIcon.

2. Click Modify Following Number iconforaspecificphonenumber.


1Location

/

Label

AFollow

Me

number

is

identified

by

asuitable

label

or

alocation

name

for

the

phonenumber.

2Following

Numbers

It refers to the contact phone number of the store that needs to be dialed

whenacustomercallsin.

3Timeout

(sec)

It refers to the maximum time for which thedialersoftware tries reaching a

numberbeforeitswitchesovertothenextnumber.

4 SequenceItreferstotheexactsequenceoftheFollowMenumbersintheorderitneeds

tobedialedbythedialersoftware.

Figure19:ViewFollowMeNumbers


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3. ObservethattheSavechangestoFollowMeNumbersscreenisdisplayed.

4. PerformthenecessarychangestotheFollowMenumber.

Figure21:SavechangestoFollowMeNumbersScreen

Figure20:ModifyFollowingNumberIcon

Figure22:EffectingChangestoFollowMeNumbers


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5. ClickSaveChanges.Observethatthechangeshavebeensuccessfullyimplemented.

TheFollow

Me

numbers

set

by

aUser

will

apply

to

all

the

extensions

accessible

by

that

User

or

Sub

User. For instance, let us assume that a User has been assigned the rights to manage

extensions101and102.TheFollowMenumberssetbythatuser(orSubUser)willapplyto

bothextensions101and102.

ToremoveaFollowMenumber,

1. In the left navigation section, under the Telephone function, clickManage FollowMe Numbers.ObservethatalistofFollowmenumbersthatyouhavecreatedisdisplayedintherightcontentarea.

RefertoFigure23:ViewFollowmeNumbersScreen.

Figure23:ViewFollowmeNumbersScreen


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2. ClicktheRemoveFollowingNumbericonforaspecificphonenumber.

3. ObservethatamessageseekingyourconfirmationfordeletionoftheFollowMenumberisdisplayed.ClickOK.

4. ObservethattheFollowMenumberisdeleted.

Figure24:RemoveFollowingNumberIcon


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ManageMainGreetingWhenever

your

customer

calls

you,

CellThis

plays

a

default

greeting

message.Ifyouwanttoplayacustomizedgreetingmessagespecificto

yourbusiness,youcanrecordoneandsendthevoicefile(thefilemust

be in mp3 format) to your CellThis account manager. Your account

managerwillthentakethestepsnecessarytoallowyoutoselectthat

voicefileformyourCellThiswebsite. Pleasenotethatatanytimeyou

choose, you can elect to have the system play the default greeting

message.

Onceagreetingvoicefilehasbeenuploaded,theSelectStoreGreetingsscreenwilldisplaythevoicefile

thatisbeingplayedcurrently.

Figure25:ManageMainGreeting

Figure26:SelectStoreGreetings


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ManageUnwantedCallsAt home, you might want to avoid unwanted calls from telephone

numbers that dont display a caller ID or unwanted calls from

telemarketers.YoucandothesamethingwithyourCellThisaccount.

YoucanconfigureyourCellThisaccounttoblockunwantedcalls.

ToaccessManageUnwantedCallsoption,

1. Intheleftpanel,intheTelephoneoption,clickManageUnwantedCalls.

2. ObservetheBlockCallSettingsdisplayedontherightpanelofthescreen.

ToconfiguretheBlockCallSettings,

1. IntheBlockCallSettingsscreen,checktheoptionBlockallcallswithoutC.I.D.ThiswillensurethatallcallswithoutcallerIDsareblockedinstantly.

2. EnsurethatyoudonotchecktheBlockallcallsoption.Thisoptionshouldbecheckedonlywhenyouhaveshutdownyourbusinesstemporarilyorwillbeawayonavacationforabriefperiodoftime.

Figure27:ManageUnwanted

Calls

Figure28:BlockCallSettings


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3. Ifyouwanttoblockcallsfromaspecificareacode,fromtheSelectModedropdownlist,chooseBlockCallsFrom.

4. FromtheSelectTypedropdownlist,chooseAreaCode.5. In theEnterAreaCode/TelephoneNo. field, type theareacode of thearea from which you donot

wanttoreceiveanycalls.

6. ClickSave.7. ObservethatthenewsettingshavebeenaddedintheBlockedCallssectionbelow.

8. Ifyouwanttoblockcallsfromaspecificphonenumber,fromtheSelectModedropdownlist,chooseBlockCallsFrom.

9. FromtheSelectTypedropdownlist,choosePhoneNo.10.IntheEnterAreaCode/TelephoneNo.field,typethephonenumberfromwhichyoudonotwantto

receiveanycalls.

11.ClickSave.12.ObservethatthenewsettingshavebeenaddedintheBlockedCallssectionbelow.

Figure29:BlockedCallsList

Figure30:BlockedCallsSection


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FieldDescription:

Table8:ManageUnwantedCallsFieldDescription

Attimes,youmaywanttoblockallincomingcallsexceptforthosefromaspecificareacode.Thiscanbe

easilyachievedbyfirstcheckingtheBlockallcallsoptionandthenchoosingtheAllowCalls

optionfromtheSelectModedropdownlist.Then,specifytheareacodefromwhichyoumay

wanttoreceivecallsandclickSave.

Aswiththeareacodeoption,youcanalsospecifythephonenumber(s)thatyouwanttoblockor

allow. ThiscanbedonebychoosingthePhoneNo.optionfromtheSelectTypedropdownlist.


1 BlockcallswithoutC.I.DIf

this

option

is

checked,

the

system

will

block

all

calls

that

donotdisplayacallerID.

2 BlockallcallsIfthisoptionischecked,thesystemwillblockallincoming

calls.

3 SelectModeThisfieldpresentstwooptions: BlockcallsfromandAllow

callsfrom.

4 SelectType Thisfieldpresentstwooptions:PhoneNo.andAreaCode.

5 EnterAreaCode/TelephoneNo. Thisfieldisusedtoentertheareacodeorthetelephonenumberyouwanttoblockorallow.


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E.Section4TextMessagingWhen

acustomer

calls

to

receive

information

about

one

of

your

products

or services, you might want to send them an automated text message

responseasameansoffollowup.TheTextMessagingfeatureallowsyou

to set default text messages that will be sent automatically to your

customers who call your CellThis phone number. You can also create a

different text message template for each of your extensions so that

callerswill receive textmessages thatarespecific to theextensionthey

dialed.

ToaccesstheTextMessagingmenuoption:

1. OnyourUseraccountpage,intheleftnavigationsection,observethattheTextMessagingmenuoptionisdisplayed.

2. ClickTextMessaging.Observethattwosubfunctionsaredisplayed. ManageDefaultTemplate(enabledbydefault) ManageExtensionTemplate

Letsexamineeachofthesesubfunctionsindetail.

ManageDefaultTemplateThisoptionallowsyou tosetupyourowndefault text message template.Afteraprospectivecustomer

callsyourphonenumberandendsthecall,thedefaulttextmessagewillbesenttothemautomatically.

Thetextmessagecancontainspecialoffers,coupons,businesshoursoranyothermessagethatyouasa

sellermay

want

to

send.

The

text

message

can

also

contain

alink

to

the

dedicated

webpage

where

that

productorserviceisfeaturedintext,photos,audioandFlash.

Tomanagethedefaulttemplateforyourtextmessages,

1. Intheleftnavigationsection,intheTextMessagingoption,clickManageDefaultTemplate.2. In the rightcontentarea,observe that theoptions forAutomaticTextMessageResponseTemplate

aredisplayed.

Figure31:TheTextMessagingMenu

Option


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3. ChecktheDefaultSMSTemplateoption.ObservethattheDefaultSMSTemplatehasbeencheckedbydefaultandthatthelistofextensionsundertheSelectExtensionsectionisgrayedout.

4. SelectthebuttonEdit/ViewunderSelectExtensionoption.5. ObservethattheEnableSMSoptionischeckedbydefault.6. EnteryourdefaulttextmessageinSMSTemplatetextbox.Thereisa160characterlimitonmessages.

Thesoftwarewillcountthecharactersyouenterandadviseyouoftheremainingnumberofcharacters

youmayenter.

7. ClickSaveChangestosavethedefaulttextmessage.Observethatyouwillreceiveamessagestatingthatyourtemplatehasbeensavedsuccessfully.

Figure33:SMSTemplate SuccessMessage

Figure32:AutomaticTextMessageResponseTemplate


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FieldDescription:

Table9:ManageDefaultTemplate FieldDescription

ManageExtensionTemplateThisoptionallowsyoutocreateacustomizedtextmessageforoneormorespecificextensions,oredita

customized text message that you have previously created for a specific extension (or extensions).

WheneveryousetupanSMSforaparticularextensionorextensions,thatmessagewillalwaysreplacethe

defaultSMS.

ToaccessManageExtensionTemplateoption,

1. Intheleftnavigationsection,underTextMessagingoption,clickManageExtensionTemplate.2. In the rightcontent area,observe thatAutomaticTextMessageResponseTemplate isopenon the

rightpanelofthewindow.

3. MakesuretheDefaultSMSTemplateoptionisunchecked.4. FortheSelectExtensionoption,clicktheextensionnumberforwhichyouwanttosetupadefaultSMS

template.

5. ClickEdit/View.6. ChecktheEnableSMSoption.


1Default

SMS

TemplateThis

option

should

be

checked

ifyou

want

to

display

the

same

message

across

all

productextensionsforwhichacustommessageisnotcreated.

2Select

Extension

ThisoptionisactiveonlywhentheDefaultSMSTemplateisNOTactive.Itletsyou

createcustommessagesforspecificextensions.

3 EnableSMSThis option is used when you want to enable the SMS facility for specific

extensions.

4 SMSTemplateThisoptionreferstothecontentoftheSMSthatyouwanttosendtocustomers

whocall.


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7. EnteryourcustomSMSmessageinthespaceprovidedforSMSTemplate.Ifyouwanttousethatsametext message for multiple extensions, hold down the Control key and select those additional

extensions.

8. ClickSaveChanges to save the custom message for this extension (or extensions). The default textmessagewillbeunchangedandwillstillbesentwhencallsarereceivedforextensionsforwhichyou

havenotcreatedacustomtextmessage.

YoumayalsodeleteanySMSyouhavecreatedforanyextensionbyselectingthatextensionand

clicking Delete. You may delete text messages for multiple extensions by holding down the

Controlkey,selectingthoseextensionsandclickingDelete.

Figure34:ManagingExtensionTemplate


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F.Section5CustomerManagementThisfeatureallowsyoutomanageyourcustomerscontact informationand

assign a tag or tags to the products/services that the person might be

interestedin.

ToaccesstheCustomerManagementfunction,

A. On your User account home page, in the left navigation pane, observethattheCustomerManagementmenuoptionisdisplayed.

B. Click Customer Management. Observe that four subfunctions aredisplayed:

AddContacts ManageContacts AddTags ManageTags


AddContacts

Thissectionallowsyoutoentercontactinformationforanewcustomersuchastheirname,addressand

phonenumber.

Toaddnewcontacts,

1. Intheleftnavigationsection,intheCustomerManagementsection,clickAddContacts.2. Intherightcontentarea,observethatAddContactstoPhoneBookscreenisdisplayed.3. Enterthecustomercontactinformationsuchastheirfirstname,lastname,physicaladdressandemail.4. BelowtheEmailAddressfield,clickAdd,toaddthecustomersphonenumber.Then inthecolumn

labeledType,designatewhetherthenumber isMobile,LandlineorUnknown.Toaddanadditional

number for that customer, click the second (lower) Add button. That opens up additional fields

whereyoucaninsertasecondphonenumberforthatcustomeranddesignate itstype.Youmayalso

addathirdnumberforthatcustomerbyclickingtheAddbuttonagain.

Figure35:TheCustomer

ManagementFunction


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5. In the Product(s) or Service(s) Interested In field, choose the specific product or service that thecustomerexpressedinterestin.YoucanselectmorethanoneentrybyholdingdowntheCtrlkey.Refer

toFigure

36:

Adding

Contacts

to

Phonebook

6. IntheSelectTagsfield,selectthespecifictagunderwhichtheproductorservicefallsunder.RefertoFigure36:AddingContactstoPhonebook

7. ClickSave.

Figure36:AddingContactstoPhonebook


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8. ThiswillreturnyoutotheViewPhoneBookscreen.Observethatthenewcontacthasbeenadded.

FieldDescription:

Table10:AddContacts FieldDescription


1 FirstName Itreferstothefirstnameofthecontact.

2 LastName Itreferstothelastnameofthecontact

3 Address Itreferstothecontactsphysicaladdress.

4 Email Itreferstothecontactsemailaddress.

5

Products(s)or

Service(s)

InterestedIn

It refers to the specific product or service in which the customer had

expressedinterest.

6 SelectTags

While a customer might have called in for a specific product or service,

they might have diversified interests in another range of products or

servicesthatyoumightbeoffering.Bytaggingorcapturingacustomers

variedinterests,youcanusethisinformationatalaterpointfortargeted

marketing.

Figure37:ViewPhoneBook NewContactAdded


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ToaddcustomercontactinformationusingtheuploadCSVoption,

1. EnsurethattheCSVfilehasthefieldslistedinthefollowingorder:First

Name

Last

Name

Address

1

Address

2City State Zip Email

Phone

NumberType

Anexampleofacsvfilewithasamplerecordhasbeenprovidedbelow:

2. IntheAddContactstoPhonebookscreen,clickUploadCSV.

3. Selectthefilethatneedstobeuploadedfromthedesiredlocation.

Figure38:CSVFieldSpecification

Figure39:UploadCSVOption


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ManageContactsThe

Manage

Contacts

option

can

help

you

search

for

aspecific

contact

based

on

aspecific

criterion.

Using

thisoption,youcanalsoeditexistingcontactinformationorevenremovecustomercontactinformation.

FieldDescription:

Table11:ManageContacts FieldDescription

Tosearch

customer

information

using

the

Search

By

option:

1. Intheleftnavigationsection,intheCustomerManagementsection,clickManageContacts.2. Intherightcontentarea,observethatViewPhoneBookscreenisdisplayed.3. FromtheSearchBydropdownlist,selectthefieldyouwishtouse.4. Then in the text box below, enter the search text. Observe that a list of customers matching your

searchcriterionisdisplayed.


1 SearchBy

TheavailablesearchfieldsallowyoutousedifferentsearchcriteriatosearchforContacts.Thosefieldsarelistedbelow:

o FirstNameo LastNameo ContactNo.o Emailaddress


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Toviewcompleteinformationforaspecificcustomer,

1. IntheViewPhonebookscreen,inthesectionthatlistscustomerinformation,undertheActioncolumn,clicktheViewPhonebookDetailsiconforaspecificcustomer.

Figure40:SearchingCustomerInformation

Figure41:TheViewPhonebookDetailsIcon


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2. ObservethattheViewPhoneBookEntryDetailsscreenisdisplayed.

3. ClickBacktoreturntotheViewPhoneBookscreen.To

edit

customer

contact

information,

1. IntheViewPhonebookscreen,inthesectionthatlistscustomerinformation,undertheActioncolumn,clicktheEditEntryiconforaspecificcustomer.

Figure42:TheViewPhoneBookEntryDetailsScreen

Figure43:TheEditEntryIcon


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2. ObservethattheEditContactsinPhonebookscreenisdisplayed.RefertoFigure44:EditContactsinPhonebook

3. Performthenecessarychangestothecustomerinformation.4. ClickSavetoeffectthechanges.Todeleteacustomerrecord,

1. IntheViewPhonebookscreen,inthesectionthatlistscustomerinformation,undertheActioncolumn,clicktheDeleteContacticonforaspecificcustomer.

Figure44:EditContactsinPhonebook


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2. Observethatamessageboxseekingyourconfirmationfordeletionoftherecordisdisplayed.

C. ClickOK.Observethatthecustomerrecordhasbeendeleted.

Figure45: DeleteContactIcon


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AddTagsAlthough

acustomer

might

have

called

in

for

aspecific

product

or

service,

they

might

also

be

interested

in

similarproductsorservices.Byassigningtagstoacustomersrecord,youcanusethis informationata

laterpointfortargetedmarketing.

Toaddatagtoacustomerrecord,

1. Intheleftnavigationsection,intheCustomerManagementsection,clickAddTags.2. Intherightcontentarea,observethatAddTagNamescreenisdisplayed.3. IntheTagNametextbox,addalistoftagnamesforyourrangeofproductsandservices.

4. ClickSave.ThiswillreturnyoutotheViewTagsection.FieldDescription:

Table12:AddingTagsFieldDescription

S.No

Field

Description

1 TagName

It refers to the broad level category of product or service that you are

offering.Forexample, letussaythatyousellcaralarms,childsafety locks

for cars and navigation devices. All these individual products could be

classifiedunderonebroadcategoryyoumightcallVehicleAccessories.

Figure46:AddingTagNames


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ManageTagsThisoptionallowsyoutoview,editordeleteanexistingsetoftag(s).

Toviewatag,

1. Intheleftnavigationsection,intheCustomerManagementsection,clickManageTags.2. Intherightcontentarea,observethattheViewTagscreenalongwithalistoftagsisdisplayed.

Toeditaspecifictagentry,

1. IntheViewTagsscreen,undertheActioncolumnandintherowforaspecificTag, clicktheEditTagicon.

Figure47:ViewTags

Figure48:EditTagIcon


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2. ObservethattheEditTagNamescreenisdisplayed.

2. IntheTagNamefield,makethenecessarychangestotheexistingtagname.3.

Click

Save

Changes.

This

will

return

you

to

the

View

Tags

screen.

4. Observethatthetagnamehasbeenchanged.Todeleteaspecifictagentry,

1. IntheViewTagsscreen,undertheActioncolumnandintherowforaspecificTag,clicktheDeleteTagicon.

2. Observethatthetaghasbeendeleted.

Figure49:EditTagName

Figure50:DeleteTagIcon


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G.Section6 ProductsorServicesTheproductsandservicesoptionletsyouenterinformationabout

new products and services that can be heard by callers who call

yourCellThisnumberanddialthatproductor servicesextension,

and if you elected to utilize CellThis webpages, those can also be

previewed by visitors to your landing page or viewed on that

particularproduct'sorserviceswebpageofyourCellThiswebsite.

ToaccesstheProductsorServicesmenuoption:

1. On your User account page, in the left navigation section,observethattheProductsorServicesmenuoptionisdisplayed.

2. ClickProductsorServices.Observe that two subfunctions aredisplayed.

AddProductsorServices ManageProductsorServices


AddProductorServiceTheAddProductorServiceoptionhelpsyouconfigureanewproductorserviceontheCellThissystem.

Toaddanewproductorservice:

WhenCellThiswebpageshavebeenprovidedonwhichtodisplayyourproductsorservices:

1. Intheleftnavigationsection,intheProductsorServicessectionclickAddProductorService.2. Intherightcontentarea,observethattheAddProductscreenisdisplayed.3. IntheProductNamefield,enterthenameofyourproductorservice.4. In theExtensions field,observe thata listof availableextensionsassigned toyou is listed.Youmay

accept the suggested (default) extension number, or you may choose to assign a specific extension

Figure51:ProductorServicesMenuOption


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numberfromthelistofavailableextensionnumbersdisplayedinthedropdownlistoftheExtensions

window.

5. In theKeyword field, enter the keyword or set of keywords that people might use on your CellThislandingpageandwithsearchenginessuchasGoogletosearchforaproductorservicesimilartothe

oneyouareadvertising.

6. IntheProduct/ServiceSummaryforPublicLanding/SearchPagefield,enterabriefdescriptionofyourproduct.

7. IntheDetailedDescriptionofProduct/Servicefield,enteradetaileddescriptionofyourproductorservice.ThisistheactualtextualdescriptionthatwillappearontheCellThiswebpagefortheparticular

productorservice.

8. IntheProduct/ServiceSummary/SearchTermsfield,enterspecificsearchtermsforyourproductorservice.Thesespecificsearchtermsaretheexactsearchtermsthatyoufeelthatyourcustomermight

useonasearchenginetoarriveatyourproductorservicepage.

Figure52:AddingNewProductInformation


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FieldDescription:

Table13:AddProductorServiceFieldDescription

Whenyou

have

elected

NOT

to

use

CellThis

webpages

on

which

to

display

your

products

or

services:

1. Intheleftnavigationsection,intheProductsorServicessectionclickAddProductorService.2. Intherightcontentarea,observethattheAddProductscreenisdisplayed.3. IntheProductNamefield,enterthenameofyourproductorservice.4. In theExtensions field, observe that a list ofavailable extensions assigned to you is listed. You may

accept the suggested (default) extension number, or you may choose to assign a specific extension

numberfromthelistofavailableextensionnumbersdisplayedinthedropdownlistoftheExtensions

window.

5. ClickSave.


1 ProductName Itreferstothenameofyourproductorservice

2 ExtensionItreferstoanextensionnumberofthephonenumberassignedtoyou

byCellThisandthenassignedbyyoutoaspecificproductorservice.

3 Keywords

Itreferstothetextthatcustomerscanusetosearchforyourproduct

orserviceonyourCellThispublic landingpageand insearchengines

suchasGoogle,YahooorBing.

4

Product/ServiceSummary

forPublicLanding/Search

Page

Itreferstoabriefdescriptionoftheproductorservicethatwillappear

alongsidethe

product

or

service

on

your

CellThis

public

landing

page.

5DetailedDescriptionof

Product/Service

Itreferstothedetaileddescriptionoftheproductorservicethatwill

appearontheCellThiswebpagededicatedtothatspecificproductor

service.

6Product/Service

Summary/SearchTerms

Itreferstospecifictermsthatwillbedisplayed,inlistfashion,onthe

CellThiswebpagededicatedtothatspecificproductorservice.


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ManageProductsorServicesTheManageProductsorServicesoptionhelpsyoumakechangestoinformationofyourproductorservice

thatyoucurrentlyprovide.

Toviewortomakechangestoaproductorservice:

1. Intheleftnavigationsection,intheProductsorServicessectionclickManageProductsorServices.2. Intherightcontentarea,observethattheViewProductsscreenisdisplayed.Toeditproductorserviceinformation:

1. Against the product listing, click the Edit Producticon.2. ObservethattheEditProductscreenisdisplayed.

Figure53:EditProductInformation


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3. Onthisscreen,performthenecessarychangestotheproductorserviceinformation.4. Afteryouhaveperformedthechanges,clickSaveChangesatthebottomofthescreen.Toviewproductorserviceinformation:

1. Against the product listing, click the View Product icon.2. ObservethattheViewProductDetailsscreenisdisplayed.

3. IfyouhaveelectedtodisplayyourproductsorservicesonwebpagesprovidedbyCellThis,youcanmakeuseofmultimediaforyourproductorservicepage.Youcanaddimages,flashvideosoraudio

filestoyourproductwebpagethatcanbeviewedandplayedbyyourcustomers.

Figure54:ViewProductDetails


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Tounpublishyourproductorservicewebpage,

1. ClickUnpublishProduct.2. Observethatamessagestatingthattheproducthasbeenunpublishedsuccessfullyisdisplayed.3. Also,observethatyouhavetheoptiontopublishtheproductwebpageagainsothatitsdescriptioncan

onceagainbeheardbycallers,andifyouareusingCellThiswebpages,itwillonceagainbeviewableon

thewebsitebyyourcustomers.


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4.

You

can

also

publish

or

unpublish

a

website

from

the

View

Products

screen.

Toviewthefinalproductwebpage(ifyouareusingCellThiswebpages):

1. ClickEndUsersProductView.2. Thiswilldisplaytheproductorservicewebpageasviewedbyyourcustomers.

Figure55:UnpublishingaProductorServiceWebpage

Figure56:PublishingandUnpublishingaProductWebpagefromtheViewProductsScreen


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H.Section7 DiscountsIf you are using CellThis webpages to display your products or services,

from time to time you may want to run special promotions on your

productsandservices.TheDiscountsoptionoftheCellThissystemallows

you to define discounts on your products and services as part of those

special promotions. This option allows you to create and publish three

differenttypesofdiscounts:

ToaccesstheDiscountsmenuoption:

1. OnyourUseraccountpage,intheleftnavigationsection,observethattheDiscountsmenuoptionisdisplayed.

2. ClickDiscounts.Observethattwosubfunctionsaredisplayed. AddDiscount ViewDiscounts


AddDiscountsToaddadiscount,

1. Intheleftnavigationsection,intheDiscountssection,clickAddDiscount.2. Intherightcontentarea,observethatintheAddDiscountscreen,threedifferenttypesofdiscountare

displayed.

A. Applicabletoaspecificproduct/serviceB. Applicabletoallproducts/servicesC. CustomNotspecificallytiedtoanyproduct/service

Figure57:TheDiscountsMenu

Option


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Figure58:DiscountOptions

A. Applicabletoaspecificproduct/serviceChoosethisoptionifyouwanttoprovideadiscountonaparticularproduct/service.

Toadd

adiscount

that

is

applicable

to

aspecific

product/service,

1. SelecttheoptionApplicabletoaspecificproduct/service.2. ObservethattheAddDiscountApplicabletoproduct/servicewindowopensuponthelowerhalfof

thescreen.

3. FromtheForProductdropdownmenu,selecttheproductforwhichthediscountistobeapplied.4. IntheTitletextbox,enteratitleforthediscount.This isthetextthatwillappear inlargefont inthe

DiscountssectionofyourCellThispubliclandingpage.

5. IntheNametextbox,enteranameforthediscount.Thisisthetextthatwillappearbythisfeaturedproduct or service in the Discounts section of your CellThis public landing page. This text is

hyperlinkedtotheCellThiswebpagededicatedtothisspecificproductorservice.

6. IntheDiscountDescriptiontextbox,provideadescriptionoftheproduct,sellingpointortermsandconditions applicable for the discount. This text will appear next to the product or service in the

DiscountssectionofyourCellThispubliclandingpageandwillprovidecustomerswiththedetailsand

termsandconditionsoftheDiscount.

7. IntheForCitytextbox,choosethecitywherethediscountwillbepromotedtothecustomers.8. IntheDiscountFromfield,enterthestartdateofthediscount.9. IntheDiscountGoodThroughfield,entertheenddateofthediscount.10.ClickAddDiscount.


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11.ThiswillreturnyoutotheViewDiscountsscreen.Figure59:AddDiscount Applicabletoaproduct/service

Figure60:ViewDiscountsScreen


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FieldDescription:

Table14:AddDiscounts FieldDescription

B. Applicabletoallproducts/servicesChoose this option if you want to providea discount on all the products/services listed in your CellThis

account.

Toadd

discount

that

is

applicable

to

all

products/services,

1. SelecttheoptionApplicabletoallproducts/services.2. Observe that theAddDiscountApplicable toallproducts/services window open on the lower

halfofthescreen.

3. IntheTitletextbox,enteratitleforthediscount.ThisisthetextthatwillappearinlargefontintheDiscountssectionofyourCellThispubliclandingpage.

4. In theName text box, enter a name for the discount. This is the text that will appear by thisfeatured

product

or

service

in

the

Discounts

section

of

your

CellThis

public

landing

page.

This

text

ishyperlinkedtotheCellThiswebpagededicatedtothisspecificproductorservice.

5. In the Discount Description, provide a description of the product, selling point or terms andconditionsapplicable for thediscount.This text will appear next to the productorservice in the

DiscountssectionofyourCellThispubliclandingpageandwillprovidecustomerswiththedetails

andtermsandconditionsoftheDiscount.

6. IntheForCitytextbox,choosethecitywherethediscountwillbepromotedtothecustomers.


1 ForProduct Itreferstotheproducttowhichdiscountisapplied.

2 Title ItreferstotheTitleassignedtothediscount.

3 Name ItreferstotheNameassignedtothediscount.

4Discount

Description

It refers to the details relating to discounts such as the detailed

description,ortermsandconditions.

5 ForCityIt refers to the city where the discount is being advertised on the

publiclandingpageofyourCellThiswebsite.

6 DiscountFrom Itreferstothedatefromwhichthediscountisapplicable.

7DiscountGood

ThroughItreferstothedateuntilwhichthediscountisapplicable.


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7. IntheDiscountFromtextbox,choosethebeginningdateofthediscount.8. IntheDiscountGoodThroughtextbox,choosetheendingdateofthediscount.9. ClickAddDiscount.

Figure61:AddDiscounts Applicabletoallproducts/servicesoption

10.ThiswillreturnyoutotheViewDiscountsscreen.

Figure62:ViewDiscountsscreen


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C. CustomNotspecificallytiedtoanyproduct/serviceThis refers to the discounts that are not specific to any product or service. For example, "Free valet

parkingbetween

5:00

and

7:00

PM

each

day"

or

"Children

age

6and

under

eat

free

Monday

through

Thursday"

Toaddacustomdiscountthatisnottiedtoanyproductorservice,

1. SelecttheoptionCustomNotspecificallytiedtoanyproduct/service2. ObservethattheAddDiscount Customwindowopenonthelowerhalfofthescreen.3. IntheTitletextbox,enteratitleforthediscount.This isthetextthatwillappear inlargefont inthe

DiscountssectionofyourCellThispubliclandingpage.

4. IntheNametextbox,enteranameforthediscount.Thisisthetextthatwillappearbythisfeaturedproduct or service in the Discounts section of your CellThis public landing page. This text is

hyperlinkedtotheCellThiswebpagededicatedtothisspecificproductorservice.

5. In the Discount Description, provide a description about the discount that you plan to offer.This textwillappearnext totheproductorservice intheDiscountssectionofyourCellThispublic

landing page and will provide customers with the details and terms and conditions of the Discount.

Forexample,freevaletparkingbetween5:00and7:00pmeachdayorchildrenage6andundereat

freeMondaythroughThursday.

6. From the For City dropdown list, choose the city where the discount will be promoted to thecustomers.

7. IntheDiscountFromField,enterthestartingdateforthediscount.8. IntheDiscountGoodThroughfield,entertheendingdateforthediscount.9. ClickAddDiscount.


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10.ThiswillreturnyoutotheAddDiscountByFreeFormpage.

Figure64:AddDiscountByFreeForm

Figure63:AddDiscount Custom


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11.ClickUploadImageandselecttheimagethatyouwanttoupload. ViewDiscountsIfyouareusingCellThiswebpagestodisplayyourproductsorservices,thissectionwillallowyoutoview

discountsthatyouhaveaddedusingtheAddDiscountfeature.

ToViewDiscounts,

1. Intheleftnavigationsection,intheDiscountssection,clickViewDiscounts.2. Intherightcontentarea,observethatViewDiscountsscreenisdisplayed.

Toviewallinformationpertainingtoaspecificdiscount,

1. IntheViewDiscountsscreen,inthesectionthatlistsdiscountinformation,undertheActioncolumn,clicktheViewDiscountsDetailsiconforaspecificdiscount.

Figure65:ViewDiscounts


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2. ObservethattheViewDiscountscreenisdisplayed.

3. ClickBacktogototheViewDiscountsscreen.

Figure66:ViewDiscountsDetailsIcon

Figure67:ViewDiscountScreen


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ToEditaDiscount,

1. IntheViewDiscountsscreen,undertheActioncolumn,againstaspecificDiscountentry,clicktheEditDiscount

icon.

2. ObservethattheEditDiscountsscreenappears.Also,noticethatthetypeofdiscountisdisplayedintheheader.

3.Performthenecessarychangestothediscountinformation.

4. ClickSaveChanges.

5.ObservethatyouarereturnedtotheViewDiscountsscreen.

Figure68:ViewDiscountsScreen

Figure69:EditDiscountScreen


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Todeleteaspecificdiscount,

1. IntheViewDiscountsscreen,undertheActioncolumn,againstaspecificdiscountentry,clicktheDeleteDiscounticon.

2. Observethatamessageaskingyoutoconfirmthedeletionofthediscountisdisplayed.

Figure71:MessagetoConfirmRecordDeletion

3. ClickOK.Observethattherecordhasbeendeleted.

Figure70:DeleteDiscountIcon


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Figure72:DeletionofDiscountRecords


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I. Section8 CouponsIf

you

are

using

CellThis

webpages

to

display

your

products

or

services,

from

time

to

time

you

may

want

to

offercouponsthatprovidespecialsavingsonyourproductsandservices.The

CouponsoptionoftheCellThissystemallowsyoutocreatecouponsforyour

productsandserviceswheneveryouchoose.Thisoptionallowsyoutocreate

andpublishthreedifferenttypesofcoupons:

ToaccesstheCouponsmenuoption:

1. On your User account page, in the left navigation section, observe thattheCouponsmenuoptionisdisplayed.

2. ClickCoupons.Observethatthreesubfunctionsaredisplayed. AddCoupons ViewCoupons EmailCoupons


AddCouponsToaddacoupon,

1. Intheleftnavigationsection,intheCouponssection,clickAddCoupons.2. Intherightcontentarea,observethatintheAddCouponscreen,threedifferenttypesofdiscountare

displayed.

A.

Applicable

to

a

specific

product/service

B. Applicabletoallproducts/servicesC. CustomNotspecificallytiedtoanyproduct/service

Figure73:TheCouponsMenu

Option


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A. Applicabletoaspecificproduct/serviceChoosethisoptionifyouwanttoprovideanoffercoupononaparticularproduct/service.

Toaddacouponthatisapplicabletoaspecificproduct/service,

1. SelecttheoptionApplicabletoaspecificproduct/service.

Figure74:CouponOptions

Figure75:AddCouponApplicabletoaSpecificProduct/ServiceScreen


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2. ObservethattheAddCouponApplicabletoproduct/servicewindowopensuponthelowerhalfofthescreen.

3. From the For Product/Service dropdown menu, select the product for which the coupon is to beapplied.

4. In theTitle text box, enter a title for the coupon. This is the text that will appear at the top of thethumbnailimageoftheproducttowhichthecouponapplies,intheCouponssectionofyourCellThis

publiclandingpage.Thistextishyperlinkedtotheactualcoupon.

5. IntheCouponDescriptiontextbox,provideadescriptionoftheproduct,sellingpointsortermsandconditionsapplicabletothecoupon. .Thistextwillappearnexttothethumbnailofthecouponand

alsoonthecouponitself.

6. IntheCouponsAllocatedtextbox,enterthenumberofcouponsthatwillbeavailable.7. IntheForCitytextbox,choosethecitywherethecouponshouldbepromotedtothecustomers.8. IntheCouponGoodFromtextbox,choosethestartdateofthecoupon.9. IntheDiscountGoodThroughfield,choosetheenddateofthecoupon.10.ClickAddCoupon.11.ThiswillreturnyoutotheViewCouponsscreen.

Figure76:

View

Coupons


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FieldDescription:

Table15:AddCoupons FieldDescription

B. Applicabletoallproducts/servicesChoose this option if you want to provide an offer coupon on all the products/services listed in your

CellThisaccount.

Toaddacouponthatisapplicabletoallproducts/services,

1. SelecttheoptionApplicabletoallproducts/services.2. ObservethattheAddCouponApplicabletoallproducts/serviceswindowopenonthelowerhalfof

thescreen.

3. In theTitle text box, enter a title for the coupon. This is the text that will appear at the top of thethumbnailimageoftheproducttowhichthecouponapplies,intheCouponssectionofyourCellThis


4. IntheCouponDescription,provideadescriptionoftheproduct,sellingpointsortermsandconditionsapplicable

to

the

coupon.

5. InCouponsAllotted,enterthenumberofcouponsthatarebeingmadeavailable.6. IntheForCitytextbox,choosethecitywherethecouponwillbepromotedtocustomers.7. IntheCouponGoodFromtextbox,choosethebeginningdateofthecoupon.8. IntheCouponGoodThroughtextbox,choosetheendingdateofthecoupon.9. ClickAddCoupon.


1For

Product/ServiceItreferstotheproductorservicetowhichthecouponisapplied.

2 Title ItreferstotheTitleassignedtothecoupon.

3Discount

Description

It refers to the details relating to the coupon, such as the selling

pointsandtermsandconditions.

4 ForCity Itreferstothecitywherethecouponwillbepromoted.

5 DiscountFrom Itreferstothebeginningdatewhenthecouponisvalid.

6DiscountGood

Through

Itreferstotheendingdateforthecouponsvalidity.


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Figure77:AddCoupon Applicabletoallproducts/services

10.ThiswillreturnyoutotheViewCouponsscreen.

Figure78:ViewCouponsscreenafteraddingcoupontostore1


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C. CustomNotspecificallytiedtoanyproduct/serviceThis

refers

to

the

discounts

that

are

not

specific

to

any

product

or

service.

For

example,

"Free

valet

parkingbetween5:00and7:00PMeachday"or"Childrenage6andundereatfreeMonday through

Thursday"

Toaddacustomcouponthatisnottiedtoanyproductorservice,

1. SelecttheoptionCustomNotspecificallytiedtoanyproduct/service2. ObservethattheAddCoupon Customwindowopenonthelowerhalfofthescreen.3.

In

the

Title

field,

enter

a

title

for

the

coupon.

This

is

the

text

that

will

appear

at

the

top

of

the

thumbnailimageoftheproducttowhichthecouponapplies,intheCouponssectionofyourCellThis


4. In the CouponDescription, provide a description about the coupon that you plan to offer such asGoodforfreevaletparkingbetween5:00and7:00pmeachday.orChildrenage6andundereat

freewiththiscoupon.

5. IntheForCityoption,choosethecitywherethecouponwillbepromotedtothecustomers.6. IntheCouponsGoodFromField,enterthebeginningdateofthecoupon.7. IntheCouponsGoodThroughfield,entertheendingdateofthecoupon.8. ClickAddCoupon.


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9. ObservethattheAddCouponByFreeFormscreenappears.

Figure80:AddCouponByFreeFormScreen

Figure79:Screenforaddingcustomcoupon


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10.Browseanduploadthecouponimage.11.ThiswillreturnyoutotheViewCouponscreen. ViewCouponsIfyouareusingCellThiswebpagestodisplayyourproductsorservices,thissectionwillallowyoutoview

CouponsthatyouhaveaddedusingtheAddCouponsfeature.

Toviewcoupons,

1. Intheleftnavigationsection,intheCouponssection,clickViewCoupons.2. Intherightcontentarea,observethatViewCouponsscreenisdisplayed.

Figure81:ViewCouponsScreen

Toviewallinformationpertainingtoaspecificcoupon,

1. IntheViewCouponsscreen,undertheActioncolumn,clicktheViewCouponDetailsiconforaspecificcoupon.


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Figure82:ViewCouponDetailsIcon

2. ObservethattheViewCouponscreenisdisplayed.

Figure83:ViewCouponScreen

3. ClickBacktogototheViewCouponsscreen.


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ToEditaCoupon,

1. IntheViewCouponsscreen,undertheActioncolumn,clicktheEditCouponicon.

2. ObservethattheEditCouponsscreenappears.Also,noticethatthetitleoftheCouponisalsodisplayedintheheader.

Figure85:EditCouponscreenappears

3.Performthenecessarychangestothecouponinformation.

4. ClickSaveChanges.

Figure84:EditCouponOption


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5.ObservethatyouarereturnedtotheViewCouponsscreen.

Todelete

aspecific

coupon,

1. IntheViewCouponsscreen,intherowfortheCouponyouwanttodelete,undertheActioncolumn,clicktheDeleteCouponicon.

Figure86:DeleteCouponOption

2. ObservethatamessageaskingyoutoconfirmthatyouwanttodeletetheCouponisdisplayed.

Figure87:Messagetoconfirmcoupondeletion

3. ClickOK.Observethattherecordhasbeendeleted.


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Figure88:DeletionofCoupon

EmailCouponsThisoptionallowsyoutoselectandemailcoupons,andtoselectrecipientseitherfromtheContactslisted

inyourPhonebookoraccordingtotags.

ToEmail

coupons,

1. Intheleftnavigationsection,intheCouponssection,clickEmailCoupons.2. Intherightcontentarea,observethattheSendCouponscreen isdisplayed,andthatyoumayselect

theintendedReceiver(s)oftheCouponbyPhonebookContactsorbyTags.

Figure89:SendCouponScreen

Tosendcouponstoyourphonebookcontact,

1. SelectPhonebookContactsfromSelectreceiverofCoupon(s)byoption.


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2. Observethephonebookcontactsaredisplayedonthescreen.

Figure90:SelectReceiverofCoupon(s)byPhonebookContacts

3. Selectthepeopleyouwishtosendthecouponsto.4. ClickProceed.ObservethatSelectCoupon(s)toSendscreenisdisplayed.

Figure91:SelectCoupon(s)toSendScreen


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5. Selectthecouponsthatyouwanttosend.6. Click Send Coupons. Observe that a message with the total number of coupons that have been

successfullyemailed

is

displayed.

Figure92:CouponSuccessfullySentScreen

7. ClickCanceltoreturntotheSendCouponscreen.Tosendcouponsbasedontags,

1. SelectTagsfromSelectReceiverofCoupon(s)byoption.2. Observethatvarioustagsaredisplayedonthescreen.


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Figure93:SendCouponsbyTagsoption

3. Select the Tags you want to use. All the Contacts associated with the selected Tags will receive theCouponyouselectinthenextscreen.

4. ClickProceed.ObservethatSelectCoupon(s)toSendscreenisdisplayed.

5. SelectthecouponsthatyouwanttosendandclickSendCoupons.6. Observethemessagedisplayingthenumberofcouponsthathasbeenemailedsuccessfully.

Figure94:SelectCoupon(s)toSendScreen


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7. ClickCanceltoreturntotheSendCouponscreen.Figure95:CouponsSuccessfully EmailedScreenforTags


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J. Section9 SubUsersInanorganizationalsetup,youmaywanttodelegateall,mostorsomeoftheavailableCellThisfunctions

to different persons. For example, you may want to give yourself

ultimate (User) control over every available function, then assign to

yourGeneralManagertheabilitytocontrolallfunctions,subjecttoyour

powertooverridehimatanytime.Todoso,youwouldmakehimaSub

User with authority over every function, including the ability to create

additionalSubUsers.Hecould thenassign most functions to the Sales

Manager, including thepower to create SubUsers.The SalesManager

couldthen

assign

to

individual

salespersons

certain

powers

for

specific

extensions. This can be easily achieved using the SubUsers menu

option.Pleasenote that the SubUsersmenuoption isavailableonly

withaProaccountmembership.

IntheCellThissystem,becauseeachextension ismappedtoacertainproductorservice,youcancreate

SubUsersunderyouandcanthenassignspecificextensions(forspecificproductsorservices)tospecified

SubUsers. A SubUser can only access and control those functions over which he has been granted

authority.

Forexample,ifaSubUserisgivenauthoritytomanageFollowMenumbersforonlyextension102,hecan

setthosenumbers,buthecannotaccesstheFollowMesettingsforanyotherextensionnumber.IfaSub

User isgrantedauthority tomanagethe IncomingCallNotifications foronlyextension105,hecouldset

the Incoming Call Notifications for that extension, but not for any other extensions.

Figure96:SubUserMenuOption


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ToaccesstheSubUsersfunction,

1. OnyourUseraccounthomepage,intheleftnavigationpane,observethattheSubUsersmenuoptionis

displayed.

2. ClickSubUsers.Observethattwosubfunctionsaredisplayed: AddSubUser ManageSubUsers


ProAccountMembership: ItisaStoreaccountthathasthepowertoassignSubUserrightsand

privilegesforoneormoreextensions.Therearefortythree(43)differentfunctionsthatcanbe

assigned to SubUsers, so Pro Users have the ability to assign to SubUsers a broad range of

powers basically as many powers as are held by the Pro User himself. And if a SubUser is given the

powertoassignpowerstootherSubUsers,theSubUserfunctionalitycanbe"drilleddown"throughmany

differentlevels,suchasOwner,Manager,AssistantManager,SalesManager,AssistantSalesManager,and

Salesperson.

AddSubUserToaddaSubUsertoyourCellThisaccount,

1. OnyourUseraccounthomepage,intheleftnavigationpane,undertheSubUsersmenuoption,clickAddSubUser.

2. Intherightcontentareaofyourcontentpage,observethattheAddSubUserscreenisdisplayed.3. IntheSubUserIDfield,enterasuitableSubUseridforthenewSubUseryouareabouttocreate.The

SubUser ID will be used by the individual to login into his CellThis account. The password is auto

generatedandthedefaultpasswordis123456789.Thattemporarypasswordwillbesenttotheemail

addressyouspecifyfortheSubUser.TheSubUsercanchangehispasswordafterhisfirstloginintothe

CellThissystem.

4. IntheSubUserEmailaddressfield,entertheemailaddressoftheSubUseryouareabouttocreate.IntheExtensionsfield,chooseoneormoreextensionsthataretobeassignedtotheSubUser.


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5. IntheAssignSubUserRights/Privilegessection,checktherightsandprivilegesthatyouarereadytodelegatetoyourSubUserforthespecificextension.Checkinganoptionwillactivatethespecificrights

andunchecking

an

option

will

deactivate

that

specific

right

for

the

Sub

User.

6. ShownbelowisalistofalltherightsandprivilegesthatcanbedelegatedtoSubUsers.

7. WhenaUsergrantstoSubUserstherighttomanageFollowMeSettingsforanyorallextensions,theFollowMenumbersenteredbythatSubUserwillbetheonesrecognizedbytheCellThisserver.In

otherwords,ifaSubUsercanaccessFollowMesettings,thesettingsheenterswillcontrolthe

extensionsassignedtohim.

8. WhenaUsergrantstoSubUserstherighttomanageNotificationand/orTextMessageTemplateSettingsforanyorallextensions,thesettingsenteredbythatSubUserwillbetheonesrecognizedby

theCellThisserver.

Figure97:AddingSubUsers


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FieldDescription:

Table16:AddSubUsers FieldDescription

ManageSubUsersUsing this option, you will be able tomanage theSubUsers on theCellThis system.Youwill be able to

performoperationssuchas:

1. ViewSubUserinformation2. EditSubUserinformation,includingrightsandprivileges3. ResetthepasswordofaSubUsersToviewSubUserinformation,

1. OnyourUseraccounthomepage,intheleftnavigationpane,undertheSubUsersmenuoption,clickManageSubUsers.

2. Intherightcontentareaofyourcontentpage,observethattheViewSubUsersscreenisdisplayed.3. UndertheActioncolumn,intherowforaspecificSubUserrecord,clicktheViewSubUsericon.

4. ObservethatthecurrentprivilegesfortheSubUseraredisplayedonthescreen.


1 SubUserID ItreferstotheloginIDoftheSubUser.

2 SubUserEmailAddress

It refers to the email address of the SubUser. After a

password reset, the new password is sent to the email

addresslistedinthisfield.

3 ExtensionsIt refers to the extension(s) that has/have been assigned to

theSubUser.

Figure98:TheViewSubUserIcon


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To

edit

Sub

User

information,

1. IntheViewSubUsersscreen,undertheActioncolumn,foraspecificSubUserrecord,clicktheEditSubUsericon.

2. ObservethattheEditSubUserscreenisdisplayed.3. PerformthenecessarychangestotheSubUserinformationandclickSaveChanges.4. ThiswillreturnyoutotheViewSubUsersscreenaftersavingthechanges.

Figure99:ViewingSubUserInformation

Figure100:TheEditSubUserIcon


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ToresetthepasswordofaSubUser,

1. IntheViewSubUsersscreen,undertheActioncolumn,foraspecificSubUserrecord,clicktheResetPassword

icon.

2. Observethataconfirmationmessageaskingyoutoconfirmyourdesiretoresetthepasswordforthespecific

Sub

User

is

displayed.

3. ClickOKtoresetthepassword.

Figure102:PasswordReset MessageSeeking

Confirmation

Figure101:TheResetPasswordIcon


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K.Section10 VoicemailWhencustomersarenotabletoreachyouonanyoftheFollowMenumbersyouhaveset,theywillbe

automaticallytransferredtothevoicemailsystemwheretheycanleaveavoicemail.Youcanretrieveand

playthesevoicemailswheneveryouchoose.

ToaccesstheVoicemailfunction,

1. On your User account home page, in the left navigation pane,observethattheVoicemailmenuoptionisdisplayed.

2. ClickVoicemail.Observethattwosubfunctionsaredisplayed: CheckVoicemail ManageMessages


CheckVoicemailTocheckfornewvoicemailsfromcustomers:

1. Onyouraccounthomepage, inthe leftnavigationsection,undertheVoicemailfunction,clickCheckVoicemail.

2. In the right content area of your account home page, observe that the View Voicemails screen isdisplayed.

3. Tocheckfornewvoicemails,clicktheCheckforNewVoicemailoption.4. Observethatalistofnewvoicemails,ifany,willbedisplayed.

Figure103:TheVoicemailMenu

Option


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Toplayavoicemail,

1. IntheViewVoicemailsscreen,undertheActioncolumn,clickthePlaybutton.2. Observethatthevoicemailisplayedinaseparateplayer.

3. ClickBacktoreturntotheViewVoicemailsscreen.4. Todeleteavoicemail,undertheActionColumnagainsteachrecord,clicktheDeleteVoicemailicon.

Figure105:ListentoVoicemails

Figure104:ViewVoicemails


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ManageMessagesUsingthisoption,youcancheckfornewvoicemailmessages,playordeleteexistingones.

Tocheckfornewvoicemailsfromcustomers:

1. Onyouraccounthomepage, inthe leftnavigationsection,undertheVoicemailfunction,clickCheckVoicemail.

2. In the right content area of your account home page, observe that the View Voicemails screen isdisplayed.

3. Tocheckfornewvoicemails,clicktheCheckforNewVoicemail!option.4. Observethatalistofnewvoicemails,ifany,willbedisplayed.

Figure106:TheDeleteVoicemail Icon

Figure107:ViewVoicemails


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Toplayavoicemail,

1. IntheViewVoicemailsscreen,undertheActioncolumn,clickthePlaybutton.2. Observethatthevoicemailisplayedinaseparateplayer.

3. ClickBacktoreturntotheViewVoicemailsscreen.4. Todeleteavoicemail,undertheActionColumnagainsteachrecord,clicktheDeleteVoicemailicon.

Figure108:ListentoVoicemails

Figure109:TheDeleteVoicemail Icon


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L. Section11 NotificationsWhenever a customer calls to hear information about a product or

service,youmay want to receive instantnotificationoftheircallsoyou

can respond immediately. You may also want to receive instant

notification of new voicemail messages left by callers. TheNotifications

optionwillhelpyoudothis,eitherviaSMSoremailorboth.

ToaccesstheNotificationsmenuoption:

1. On your User account home page, in the left navigation section,observe

that

the

Notifications

menu

option

is

displayed.

2. ClickNotifications. Observethattwosubfunctionsaredisplayed. ManageVoicemailNotifications ManageIncomingCallNotifications


ManageVoicemailNotificationsThissectionwillhelpyouconfigurethesystemtoreceivevoicemailnotificationsviaemailidorbySMS.

Toconfigurethedefaultnotificationsettingsforvoicemailforallextensions:

1. On your account home page, in the left navigation section, under the Notifications function, clickManageVoicemailNotifications.

2. Intherightcontentareaofyouraccounthomepage,observethattheVoicemailNotificationsSettingsscreenisdisplayed.

Figure110:TheNotifications

Option

Figure111:VoicemailNotificationSettings


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3. CheckDefaultVoicemailNotificationSettings.ObservethattheextensionsinSelectExtensionmenuaregrayedout.

4. Click Edit/View to specify the default mobile phone number and default email to which voicemailnotificationsshouldbesent.

5. ObservethattheEnableNotificationByEmailoptionischeckedbydefault.6. I

cellthis user manual may 1 2012

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