CELEBRITY CRUISES WEB ONLINE CHECK INSIDE BY SIDE COMPARISON

CURRENT VS FUTURE

ONLINE CHECK IN WEB FLOW

Landing Page

Onboard Expense

Guest Details

Contracts Arrival Appointment Confirmation Xpress Pass Page

Guest Account Dashboard

Onboard Expenses

ONLINE CHECK IN ENTRY POINT

LEGACYLegacy - Guest doesn’t need an account to login

1. From www.celebritycruises.com guest selects ”CHECK IN”

2. Online Check-In page displays

3. User enters Reservation Number, Last Name, Ship, Sail Date to begin Check-in process

Current: The

following languages

are supported:

French, German,

Italian, Finnish,

Danish, Norwegian)

Future: We will support English

ONLINE CHECK IN ENTRY POINT

FUTURE STATE

Future - Guest may choose to check-in using the legacy check-in or the new check-inIf Guests chooses to check-in via the new check-in, Guest needs a guest account to login.

1. From www.celebritycruises.com guest selects ”Sign In”

2. Sign In page displays

ONLINE CHECK IN ENTRY POINT

FUTURE STATE

Once the user signs in, the dashboard will display

From the dashboard, the user may click “Start check in” to begin the check-in process

ONLINE CHECK IN LANDING PAGE & GUEST SELECTIONCurrent Future

PERSONAL DETAILSCurrent

Future

Same:• Information is auto

populated from the booking

Removed:• Title• Marital Status: only

collected for Guests between 18 and 20 years old

• Ability to look up your Captain’s Club Number

Captain’s Club Number – if a Captain’s Club number was entered in the Reservation System, it will automatically populate here. If the guest has a Captain’s Club number that is not listed, it can be manually typed into this field and will be validated to ensure the number matches the guest.

PERSONAL DETAILS

Date of Birth – is entered in MM/DD/YYY format and will auto-populate what is entered in the Reservation System a. If the date of birth is for someone under the age of 18, they will get an error stating the following:

If the date of birth is for someone between the ages of 18 and 20, they will get an additional field asking for marital status. If they are married, the message will change to indicate that they need to bring a copy of their marriage certificate.

CONTACT INFORMATIONCurrent

Future

Removed:• Reuse information

saved in MyCelebrity (future enhancement)

URGENT METHOD OF CONTACTCurrent

Future

Removed:• Urgent Method

of Contact

Added:• Name & Phone

of Emergency Contact

INMIGRATION INFORMATIONCurrent

Future

Same

Document type – The dropdown list for Document type is dynamically generated and only shows acceptable documents based ship’s itinerary and the guest’s country of birth, residency, and citizenship. Depending on which document(s) are chosen, the guest will be prompted to provide additional information about their documentation, such as the document number and expiration date.

SECURITY PHOTOCurrent Future

No Security Photo

EXPENSE ACCOUNTCurrent Future

Same

CRUISE TICKET CONTRACTCurrent Future

Same

CRUISE TICKET CONTRACTCurrent Future

No Guest Agreement to accept CTC on behalf of other guests

TRAVEL PLANS/ARRIVAL INFORMATIONCurrent Future

Travel Plans will not be collected

Guests select the time they plan to arrive at the terminal

CRUISE HISTORYFutureCurrent

First to Cruise question only comes up if Guest has not cruised with us before.

CONFIRMATIONCurrent Future

XPRESS PASSRegular Expedited

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