celebrating diversity

Welcoming. Connecting. Belonging.

CELEBRATING DIVERSITY

AUGUST 29, 2013

presented by

SASKATOON OPEN DOOR SOCIETYCULTURAL BRIDGING PROGRAM

This program is supported by


OUTLINE

Understanding Culture

Newcomer Experience

Beyond The Surface

Intercultural Communication


What is culture? How do you define culture? What is culture to you?

Where does culture come from? Where do you learn culture?

Why does it matter?What is its value?

http://www.youtube.com/watch?v=DWynJkN5HbQ


“refers to shared patterns of learned behaviors and values

that are transmitted over time, and that distinguish the

members of the one group from another. In this broad

sense culture can include: ethnicity, language, religion and

spiritual beliefs, gender, socio-economic class, age, sexual

orientation, geographic origin, group history, education,

upbringing and life experiences”The Canadian Nurse Association (2004)

http://www.youtube.com/watch?v=57KW6RO8Rcs


http://www.youtube.com/watch?v=57KW6RO8Rcs


Exploring Perspectives

“What is required goes beyond mere tolerance or sympathy or sensitivity – emotions which can

offer be willed into existence by a generous soul.

True cultural sensitivity is something far more rigorous and even more intellectual than that. It

implies readiness to study and learn across cultural barriers, an ability to see others as they

see themselves.”H H Aga Khan


Diversity & Differences

We interpret what we see, but actual

meaning maybe different

Does not mean we need to change

our culture and adapt to another one

Sense of awareness that things may

be different for different people

Refrain from judging too quickly

http://www.youtube.com/watch?v=_RBbs4A-Xs0


NEWCOMER EXPERIENCE


Understanding immigration

IMMIGRANTS REFIUGEES

IMMIGRANT - A person who comes to live permanently in a foreign country.

They were able say good bye to their families and friends. They were able to bring in money or properties. And their move is planned.

Voluntary movement (has a choice)

REFUGEE - A person who has been forced to leave their country in order to escape war, persecution, or natural disaster.

They could not say good bye to their families and friends. And their move is not planned.

Involuntary movement (no choice)


NEWCOMERS ARE FROM…


The Promised Land Syndrome


1st STAGE

”Honeymoon Phase”

Realities


”Culture Shock”

2n

d STA

GE


Weather


Different Systems


CR

ED

EN

TIA

LS

NO

T R

EC

OG

NIZ

EDEMPLOYMENT IS A

CHALLENGE

ALTERED

SOCIAL

STATUS

LO

SS

OF

SO

CIA

L

NETW

OR

K


Language

http://www.youtube.com/watch?v=5vIFKE1nlbM


Food Insecurity


Who has ever experiencedcar sickness?


3rd STAGE Gradual Adjustment


4th and LAST STAGE

Adjustment


Fill outTHE FORM

• Write from right to left.• Write very clearly. Sloppy writing will be discarded.• Fill in every blank.• For #2 use the Islamic calendar, which begins

November 4, A.D. 622• Do not answer #7 unless you have a green strip of

paper• Complete this task within three minutes• Ask no questions


Culture`s Link with Communications

``Language carries culture, and culture carries, particularly through orature and literature, the entire body of values by which we come to

perceive ourselves and our place in the world`` (Ngugi 1986, Intercultural Communication: page 15-16)

http://www.youtube.com/watch?v=BrJTf97Ev8o


• Everyone who looks or sounds the same IS the

same

• Everyone who looks or sounds like us IS usCultural Competence Workshop for Service Providers in York Region, presented by Gloria

Murant and Douglas Stewart on April 28, 2003, Newmarket, ON

Assumptions


Stereotypes and its consequences

Stereotypes can lead to views about others that

are typically:

• Rigid• Simplistic• Overgeneralized• negative or

unfavourable

http://www.youtube.com/watch?v=34HgvQlWoA0


Something to think about

“In any intercultural encounter, there

is always a temptation to feel that

the others have bad character or

bad intentions, rather than to

realize that they are acting

according to different rules.”

(Hofstede, Pedersen & Hofstede)


Intercultural Communication

Intercultural

communication

increases our

understanding about

other cultures and it is

an effective way to

make our world a better

place

http://www.youtube.com/watch?v=PSt_op3fQck


Variables in Intercultural Communications

•Monochrome

•Polychrome

Time

•Informal

•Formal

Sense of self and space

•Men vs Women

•Titles

Roles and Status

•Quick decisions, little details

•Very detailed – trust first

Decision Making Customs


•Material wealth

•Efficiency

•Politeness

Social Values•Bribes•CustomLegal and Ethical

Behaviors

•Achievement, wealth, assertiveness

•Relationship, quality of life

Masculine vs. Feminine

•Individual

•Group

Achievements

Continued…

Variables in Intercultural Communications


Intercultural CommunicationSlow Down (Tone, Volume, Speed)

Separate QuestionsAvoid Negative Questions

Take TurnsBe Supportive

Check MeaningsAvoid Slangs

Naming Systems


Walk in the other person’s shoes

“Hospitality is the art of making people feel

special always” Francis Brenna, Hotelier

• Integrity & Relationship

• Little things make a difference

• Educating the client during the process



OUR DIFFERENCES MAKE US UNIQUE

http://www.youtube.com/watch?feature=related&gl=GB&hl=en-GB&v=kvZNb_tFodw


REFERENCESBrick, J 1991, China: A Handbook in Intercultural Communication, National Center for English language Teaching and Research, Macquarie University, Sydney. Chaney, L H & Martin, J S 2003, Intercultural Business Communication, Prentice Hall, Upper Saddle River, NJ. Cutler, J 2005, The Cross-Cutural Trainer’s Manual – Volume 2: Activities for Cross-Cultural Training, Gower Publishing Ltd, Aldershot, UK. Elder, B 1994, Communication Skills, Macmillan Education Australia, South Yarra. Guirdham, M 2005, Communicating Across Cultures at Work, Palgrave Macmillan Ltd, Basingstoke, UK. Hermans, J & Pusch, M D 2004, ‘Culture Matters’, European Association for International Education (EAIE) Occasional Paper 16. Jandt, F E 2001, Intercultural Communication: An Introduction, Sage Publications, California. Jandt, F E 2007, (5th ed.) Intercultural Communication: An Introduction, Sage Publications, California. Lustig, M W & Koester, J 2006, Intercultural Competence: Interpersonal Communication Across Cultures, Pearson Education Inc., Boston. Martin, J N & Nakayama, T K 2001, Experiencing Intercultural Communication: An Introduction, Mayfield Publishing Company, Mountain View, California. Mohan, T, McGregor, H, Saunders, S & Archee, R 2004, Communicating as Professionals, Nelson Australia Pty Ltd. Neuliep, J W 2006, Intercultural communication: A contextual approach, Sage Publications, California.Peterson, B 2004, Cultural Intelligence: A Guide to Working with People from Other Countries, Intercultural Press, Yarmouth, Maine. Reynolds, S & Valentine, D 2004, Guide to cross-cultural communication, Pearson Prentice Hall, Upper Saddle River, N.J. Sabath, A M 1999, International Business Etiquette: Asia & The Pacific Rim, Career Press, New Jersey. Spencer-Oatey, H 2006, Introduction: What is Culture?, viewed 9 March 2007, < http://209.15.42.137/ic.org.uk/publications/culture.pdf>. Taylor, O L 1987, Cross-Cultural Communication: An Essential Dimension of Effective Education, viewed 9 March 2007, <http://www.maec.org/cross/3.html>.

Tuleja, E A 2005, Intercultural Communication for Business, Managerial Communication Series, J S O’Rourke (ed), Thomson South-Western.


Thank you for your time!

This presentation is supported by


celebrating diversity

Documents

culture matter

examples culture

concepts of culture

broad sense culture

turn shape attitudes

group history

group sum

vision of sods2 welcoming