cedat 85. we’ll see you in the future. · telesales and telemarketing operations per - formed by...

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CEDAT 85. WE’LL SEE YOU IN THE FUTURE.

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Page 1: CEDAT 85. WE’LL SEE YOU IN THE FUTURE. · telesales and telemarketing operations per - formed by contact centers become valuable resources for improving the quality of the service

CEDAT 85. WE’LL SEE YOU IN THE FUTURE.

Page 2: CEDAT 85. WE’LL SEE YOU IN THE FUTURE. · telesales and telemarketing operations per - formed by contact centers become valuable resources for improving the quality of the service

T hat we are a company that offers high added value services integrated with exclusive te-chnologies is without a doubt true. But perhaps the time has come to confess that, when we started in a small three-by-three-metre room thirty years ago, we didn’t mind, because the only thing we were fixated on was giving value to our work.

We began to notice technology, from a distance, slowly beginning to give us a hand. So, to bridge the distance, we put “our heart inside our shoes” and started to run as quickly as possible.

And now, here we are. Maybe it doesn’t feel like much, but spontaneous speech recognition is one of the operations that makes computer processing most closely resemble the workings of the hu-man brain. And the margin of error that still exists is the work still missing in the research, which we will never tire of financing. Even though we are by now way beyond that point: it is therefore much more convenient to focus on what is (and what can be gained), rather than on what is missing (and continue to wait).

And so many people have contributed to this result - with intelligence and skill but, above all, with ge-nerous dedication. And there are also so many customers who have kept their faith in us. For decades. Thanks to all of them, we are able to mark this first target reached with an unprecedented technolo-gical offer. Made up of highly innovative products that allow us to now do what was once impossible.

That’s why our hearts needs to “stay inside our shoes”, so to speak, since we can’t help but keep running. To create value in research done and give life to new challenges.

Gianfranco Mazzoccoli Founder

A THREE-BY-THREE METRE ROOM

Page 3: CEDAT 85. WE’LL SEE YOU IN THE FUTURE. · telesales and telemarketing operations per - formed by contact centers become valuable resources for improving the quality of the service

HISTORY THAT GOES BACK OVER 30 YEARS

Page 4: CEDAT 85. WE’LL SEE YOU IN THE FUTURE. · telesales and telemarketing operations per - formed by contact centers become valuable resources for improving the quality of the service

Cedat 85 is not just a service provider and is not just a company that develops technology. Or rather, it is not just one and not just the other. The fact that we develop technologies that we then offer allows us to act as a single, reliable, competent reference point for our customers.

PROFESSIONAL SERVICES

• Analysis and design of tailored solutions for verbalisation• Support and training for voice recognition system use• Implementation of language systems for automatic voice recognition• Construction of multimedia solutions for classroom and remote training• Development of text analysis and reporting solutions• Development of APP Mobile with voice interaction

AUTOMATIC RECOGNITION LANGUAGES AVAILABLE

TECHNOLOGY AND SERVICES

Page 5: CEDAT 85. WE’LL SEE YOU IN THE FUTURE. · telesales and telemarketing operations per - formed by contact centers become valuable resources for improving the quality of the service

PARLIAMENTARY REPORTING

“ONE OF OUR INSTITUTIONS”

P arliamentary reporting is our crown jewel. It is a very delicate service, given the hi-ghly institutional nature of parliamentary as-

semblies. It is work that is developed in multiple stages, as reports must ensure the solemnity and for-mality typical of parliamentary assembly proceedings.

One of the most delicate phases is the second revision of the transcribed text, since it must ensure both adherence to the speech and comprehensibility of the publication.Furthermore, the technologies we have developed over the years allow us to deliver a flawless account, even in real time.

Assemblea Parlamentare Revisione Linguistica PubblicazioneParliamentary Assembly Linguistic Revision Publication

«Parliamentary reporting is a Cedat85 flagship service.»

Page 6: CEDAT 85. WE’LL SEE YOU IN THE FUTURE. · telesales and telemarketing operations per - formed by contact centers become valuable resources for improving the quality of the service

«The arrival on the market of Magnetofono 2.0 was a revolution. Before that, it would take weeks to publish City Council minutes. Today we can have it in real time.»

“GOOD ADVICE TO FOLLOW”

Before Magnetofono 2.0, it would take several days, if not weeks, and much processing to verbalise City Council minutes. Thanks to Magnetofono 2.0 tech-

nology, verbalisation today is immediate and automatic. The program converts speech into written text and also recognises the voice of the speaker.

With Magnetofono 2.0, Governments can offer its citi-zens a transparent tool, making the minutes of Councils immediately available in real time and, at the same time, saving on operating costs. All you need is connection to the Internet and to the room’s audio system.

MAGNETOFONOTM 2.0

Town Council Real time transcription Publication

Page 7: CEDAT 85. WE’LL SEE YOU IN THE FUTURE. · telesales and telemarketing operations per - formed by contact centers become valuable resources for improving the quality of the service

“GOOD NEWS FOR THOSE LOOKING FOR NEWS”

Mediamonitor.it is the ultimate solution for Businesses, Marketing and Communication Offices, Press Offices, Public Relations Companies, Statistical Analysis Com-

panies and Firms who want to monitor the contents of any TV, radio or web channel in real time.

Mediamonitor.it is an innovative web-based service for real time monitoring with full decoding of speech into text, which allows for word for word searching within videos.

Search contents Read and click to listen to results

Edit and publish

«Anyone who wants to monitor the contents of TV, radio or web in real time has only one real choice: Mediamonitor.it.»

Page 8: CEDAT 85. WE’LL SEE YOU IN THE FUTURE. · telesales and telemarketing operations per - formed by contact centers become valuable resources for improving the quality of the service

«BeSmart Call is the best solution for creating value from telephone contacts with customers.»

“CALL IT ADDED VALUE”

W ith BeSMARTCALL, all directory assistance, telesales and telemarketing operations per-formed by contact centers become valuable

resources for improving the quality of the service offe-red, since all phone calls are automatically transcribed, indexed, categorised and analysed by the text analysis systems in addition to being recorded.

BeSMARTCALL is the best solution for creating value from telephone contacts with customers.

Town CouncilVoice recording Speech recognition

Text analysis

Page 9: CEDAT 85. WE’LL SEE YOU IN THE FUTURE. · telesales and telemarketing operations per - formed by contact centers become valuable resources for improving the quality of the service

“AN EVENT IN EVENTS”

T he introduction on the market of Realtime Re-porting conference and training events has been a real revolution. In fact, thanks to its arrival, an

entire event can now be packed into a single multime-dia PDF containing the full transcript of each presenta-tion, synchronised to video footage.

A method that ensures maximum event transparency, disclosability and usability with the added ability to se-arch within PDF files for single words or single frames, synchronised to video.

Event archiving Presentation subtitlings Editing

«Before Real Time Reporting, there is no real way to make the contents of a convention multimedia and fully accessible, in real time.»

Page 10: CEDAT 85. WE’LL SEE YOU IN THE FUTURE. · telesales and telemarketing operations per - formed by contact centers become valuable resources for improving the quality of the service

«Instant book instantly turns your conference into a publication.»

“ONE-CLICK PUBLISHING”

Instant book is a fast, affordable solution for creating personalised publications through professional tran-scription of one or more audio files.

With Instant book, publication will be complete with revi-sions of syntax, publication structure, personalised layout and printing. Instant book is the solution for anyone needing to quickly publish the proceedings of an event or meeting.

Town CouncilVoice recording Syntax revision Layout and printing

Instant book

Page 11: CEDAT 85. WE’LL SEE YOU IN THE FUTURE. · telesales and telemarketing operations per - formed by contact centers become valuable resources for improving the quality of the service

“YOUR VOICE, ANYWHERE”

W ith trascrivi.it, all audio files are quickly and affordably converted into text. Everything is done directly on-line. You can upload any

audio/video format, even using your Android or Apple smartphone, and in just a few moments you will get a text file (rft, word, txt) with the maximum guarantee of privacy of all documentation provided.

Trascrivi.it is the perfect solution for individuals, professionals and companies.

Acquire an audio file Upload it onto trascrivi.it Get the text file

«Trascrivi.it is the simple, fast and affordable professional way to convert audio files into written text.»

Page 12: CEDAT 85. WE’LL SEE YOU IN THE FUTURE. · telesales and telemarketing operations per - formed by contact centers become valuable resources for improving the quality of the service

Allianz groupAssist AssobiomedicaPopolare di Lodi bankBCC - Banca di credito cooperativo bank Chamber of DeputiesChamber of Commerce of Switzerland Chamber of Commerce of Bologna Chamber of Commerce of Perugia Cassa Forense (National Social Security Pension Fund of lawyers)Italian Pension Fund for Surveyors Cattolica Assicurazioni insurance companyCNELCity of Crema City of Enna City of Finale Emilia City of Gavardo City of GenoaCity of Guidonia Montecelio City of LancianoCity of Lanusei City of Massa City of Padua City of Parma City of Piacenza City of Pistoia City of Porto Torres City of Porto Viro City of RiminiCity of San Giuliano Terme City of SiracusaCity of TreviglioCity of Urbino City of Vibo Valentia

Regional Council of BasilicataRegional Council of Campania Regional Council of Emilia-Romagna Regional Council of Friuli Venezia Giulia Regional Council of LazioRegional Council of LiguriaRegional Council of Lombardia Regional Council of Puglia Regional Council of Umbria Regional Council of Valle d’Aosta Regional Council of Veneto Superior Council of Magistracy Court of AuditorsDexia Crediop Dromedian EDISONEGA CongressENS – Italian National Agency for the Deaf Regional Park of Euganei Hills Regional Park of the Po Delta ESA SoftwareFerrovie Nord railway line Fiat Chrysler FIAT Group FIAT Industrial FIAT SpAFiera di Milano trade fair organisation Fiera di Verona trade fair organisationCCRVE pension fund - Palermo IREN GroupHandimatica Il Sole 24 Ore news organisationMinistry of Local Government and Regional Affairs Ministry of Economy and Finances

Ministry of InteriorMinistry of Agriculture and ForestryMonte dei Paschi di Siena bank Newton LabOrder of Architects Planners, Landscapers and Conservationists of the Province of TrevisoAssociation of Lawyers of Padua Association of Lawyers of Vicenza Association of Engineers of Treviso Association of Journalists of Umbria Presidency of the Council of Ministers Province of BolognaProvince of Macerata Province of Ragusa Province of Rovigo Province of TrapaniAutonomous Province of Trento and Bolzano Province of TrevisoProvince of Verbano Cusio Ossola Province of VicenzaRESI Group SANDSIV SEA SpATelecom Italia TeleperformanceUIC - Italian Union of the Blind and Partially Sighted ONLUS “Cuore dello Stella” Union of MunicipalitiesUnipolCa’ Foscari di Venezia UniversityCattolica del “Sacro Cuore” University - Milan Padova UniversityPalermo University Roma La Sapienza University Torino UniversityVeolia group Italia

JUST SOME OF OUR CUSTOMERS WHO HAVE HELPED US GROW

Page 13: CEDAT 85. WE’LL SEE YOU IN THE FUTURE. · telesales and telemarketing operations per - formed by contact centers become valuable resources for improving the quality of the service

General Management: Via Poli, 29 • 00186 Roma • T: 800850085 • Mail: [email protected] • +39(0)668134164

Cedat 85 S.r.l is entitled to make changes to the product without prior notice. Any trademarks mentioned are used solely for descriptive purposes. All rights are reserved to their respective owners. Any unauthorised reproduction, in whole or in part, of the catalogue content is prohibited.

www.cedat85.com

Cedat 85 Group

800-850085FREE PHONE NUMBER (ITALY ONLY)