“ccs confidential and proprietary.” ats8500 remote service solution
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“CCS Confidential and Proprietary.”
ATS8500
Remote Service Solution
“CCS Confidential and Proprietary.” UTC F&S Company Confidential
ATS8500 Remote Service Solution
Definition
The ATS8550 is a Multi Client Remote Service Solution.
It is designed for Service providers to remotely configure, diagnose, interact with all Advisor Advanced and Advisor Master panels in the field.
With the purpose of offering added value services to their clients.
“CCS Confidential and Proprietary.” UTC F&S Company Confidential
ATS8500 Remote Service Solution
Value proposition
• Maximize your service level• Remote maintenance visits• Automated tasks• Take over panel remotely to support end user/installer on site
• Optimize operator efficiency
• Integration possibility in Automation SW• 1 GUI per panel connection• Multiple panel connections in parallel
• Minimize cost related to this solution• Terminal mode of operation – reduces maintenance client PC• Comm. Server to be shared between all operators•
“CCS Confidential and Proprietary.”
Remote Configuration & Service SW
SQL DB PSTN / IP / GPRS
+50 operators
Shared SQL Database
+100K panels
Remote Service Solution for CMS – ATS8500
Market trend: IP connectivity to the panel (Ethernet / GPRS) Remote Services
Available today as ATS8550 Support Advisor Advanced / ATS Master
“CCS Confidential and Proprietary.” 5
ATS8550 Remote Service Solution
Operator
Client xyz
Client 123
Connect
Open DB
Integration Automation SW via Scripts
Automatic launch of ATS8500 & panel lookup in DB
Automatic connection to panel
Separate ATS8500 GUI per panel
Multiple panel connections per operator
Automation SW ATS8500 GUI
Connect
Open DB
“CCS Confidential and Proprietary.” 6
Reports
Maintenance report - System Status overview, event log, update Time&date,...
Comparison Report - Differences between Panel / DB / Restore point
Configuration Report - Overview of Full panel configuration / Specific Sections
HTML / XML format
Saved as:
“accountnr - date/time - report type”
UTC FS company confidential
ATS8550 Remote Service Solution
“CCS Confidential and Proprietary.” 7
Database
Database Backup & Restore
Statistics
Bulk Changes
SQL DB
Statistic XML files
GUI for bulk changes
UTC FS company confidential
ATS8550 Remote Service Solution
“CCS Confidential and Proprietary.” 8
Task scheduler
GUI
Create tasks
Select time of execution
Provide overview executed Task
Execute in Armed / disarmed state
Import tasks via XML possibleUTC FS company confidential
ATS8550 Remote Service Solution
“CCS Confidential and Proprietary.” 9
Operator access roles
Windows Credentials per operator
Access rights per operator type
19 Functionalities can be enabled: Panel functionality
Application funtionality
1 2 3 4 8 9 10
11
7 12
13
14
15
16
17
18
19
Admin X X X X X X X X X X X X X X X X X
Supervisor X X X X X X X X X X X X X X X
Operator X X X X
Config. Eng.
X X X X X X X X
Panel Functionality:command & control actions (1)edit panel config. data (2)uploading panel event log (7)exchange data with a panel (4)browse panel data (3)creating reports (16)taking picture using a cam (17)access to all panels (19)
Application functionality:creating, removing restore points (8)panel connections management (9)creating, deleting panels (10)creating database backup (11)restoring database from a backup (12)import/export panel from template (13)connect to panel (14)edit operators roles (15)editing task scheduler in DB (18)
UTC FS company confidential
ATS8550 Remote Service Solution
“CCS Confidential and Proprietary.” 10
ATS8550 Remote Service Solution
Panel Connection
Direct connection to or from panel
Direct connection with Callback
Call-back via OH Receiver
Communication Server (s)
OH Rec
PSTN Modems
IP
PSTN
DirectCall back
“CCS Confidential and Proprietary.” 11
Infrastructure
Communication Server (s)
IP/GSM/PSTN
DB
Task Scheduler
Data Access APIAutomation Connector
Client mode
Terminal modeTerminal mode
OH Rec
PSTN Modems
Redundancy Solution on Comm. Server & Database Terminal mode with Windows credentials
ATS8550 Remote Service Solution
“CCS Confidential and Proprietary.”
Central Monitoring Station – Reduce operational cost• Remote Maintenance visits & Automated tasks• Ingredients to support efficient IT Infrastructure • Increases quality of delivered services to end users
Installer - Improve installation time• Commissioning Tool• Diagnostic Tool• Configuration Tool
End User - Increase customer retention rate• Remote support• Immediate response• Provide customised reports
A Solution with Value
ATS8500 Remote Serv. Sol. – Value & Benefits