GOPAL KRISHAN MITTAL(+60) 169811716 (Current)gkmittal_1987@yahoo.com

Career Objective Experienced and accomplished Network Engineering professional with 7 years of experience looking to leverage extensive background in Incident management, operations management, fault resolution reported in Technical Assistance Centers or Network Operations Center and people management into senior level position with a renowned organization.

Certifications

Cisco ID: CSCO12887966

CCNA Routing & SwitchingCCNP RouteCCNP Switch

Juniper ID: JPR00251349

JNCIA – JUNOS

Career Achievements

LTE Asia 2015, Singapore, 5th Oct. – 7th Oct. 2015 ( http://asia.lteconference.com )

Panel Discussion member on Service Innovation – How will it affect the network? Speaker: LTE: Infrastructural Challenges & Need for Innovation for Service Providers (

http://asia.lteconference.com/speaker/gopal-krishan-mittal )

Technical Skill-set

Network DevicesExtensive hands on experience on the following devices:Cisco: Routers Series IOS-XR-12000, ASR1000, 920, 7600, 7200, 3800, 3600, 2800, 1800.Juniper: Router Series M, MX40, M120Cisco Switches Series: 65XX, 37XX, 35XX, 26XX, 2960Juniper Switches Series: EX4300, 2200Cisco Firewall Series: Cisco ASA 55XXJuniper Firewall Series: SX, SRX2XXXAccess Points 1231, 1242, 3502 Wireless LAN Controller 4400, 5500, Wireless Control System, ARUBA WAPs etc.HP Routers: 3COM MSR 50-60, MSR 30-40, S66XX, S88XXHP Switches: Comware 58XX, 59XX, 75XX, 95XX, 105XX, 125XX & Provision 35XX, 38XX, 54XX etc.SwitchingVLAN, Trunking, VTP, DTP, STP, PVST, RSTP, MSTP, HSRP, VRRP, GLBP, DHCP, Netflow, NAT/PAT, L2/L3 Ether Channel etc.Routing Protocols & TechnologiesRIP, EIGRP, OSPF, BGP, MPLS-L3VPN/L2VPN, Frame Relay, PPP, HDLC, SDH, SONET, ISDN, WIMAX etc.

ToolsBMC-Remedy, OTRS, Viznet, HPSM, Metasolv, Focal Scope, HPSM, CA-Spectrum, SMOD, NNMi, HPNA etc. QOSBasic Knowledge of policing, shaping, marking and queuing in MPLS-TE for different kind of traffics (Data, Voice, Video and Other Applications etc.)SecurityNetwork Security using pfsense, Sonicwall etc. Basic knowledge of Cisco ASA, Checkpoint, Fortinet Fort iGATE and Juniper SRX firewalls.Contact Center SolutionsAvaya Aura® Contact Centre “AACC”, Avaya Aura® Session Manager “SM”, Avaya Aura® System Manager “SMGR”, Avaya Aura® System Platform, Avaya Aura® Communication Manager, Avaya Aura® Conferencing, Avaya Media Gateway G350, G450, G650, G700, Avaya Voicemail Pro.

Cisco Unified Communications Solutions (Cisco Unity, Cisco Unity Connection, SIP, MGCP and H.323 Voice gateways, Cisco UCCX, Cisco Presence/Jabber and Cisco Telepresence).

Video Conferencing Solutions using Polycom Conferencing solutions integrated with Microsoft Lync, Skype for business and Microsoft Exchange etc.

Other Exposure

▪Hands on Experience on F5 BIG IP Load Balancer, Riverbed Steelhead EX 760 and Fortinet Fort iGATE 3XXX and 5XXX firewalls.▪Scripting skills in Bash, Shell, C, and C++ with basic knowledge of Java.▪WAN: PPP, HDLC, NAT/PAT, FR, EoSDH, IP-VPN, DWDM, STM, POS, E3/DS3 and E1/T1.▪LAN: VLAN, Private VLAN, STP, RSTP, PVST, VTP, DTP, STP, L2/L3 Etherchannel, HSRP, VRRP, GLBP.▪MPLS: MPLS VPN, MPBGP, VRF-Lite, VRF-aware Tunnels, RSVP, LDP, Traffic Engineering, L2 VPN - AToM, L2TPV3, L3VPN, Route Reflectors, Route Confederation.▪Wireless: Cisco Wireless LAN Solution Engine (WLSE), Wireless L2/L3/Fast Roaming, WLAN Security (“WEP”, WPA / 802.1x, EAP, PEAP, LEAP, TKIP).▪Cisco Radius & TACACS, ACS Server 4.1 & 5.2, ISE, Ciscoworks Network Compliant Manager (NCM).▪SIP and H.323 based platforms like Asterisk, VoIP Switches and Cisco VoIP Gateways etc.▪Traffic Switches like Nextone, NexGe, MVTS-II, Class-IV, VPS, RSM, VOS3000 etc.▪VoIP Gateways like Cisco AS5400, Cisco ATA, Asterisk, PAP2T/Zyxel, Audio Codes etc.▪Dialer (Touch star, Drishti Ameyo, VICI Dialer, Goautodial, TVT C-Zentrix) based on Linux.▪Callback, IVRs, Mobile Dialer and Dialing Solutions.▪ISDN and TDM devices like Excel TDM Switch, Nortel passport 74 series, Quintum, Nuera Orca and F200 and ISDN Analyzer. ▪Different Open Source projects like Redmine, pfSense, Cacti, OTRS etc.▪Web Development Technologies like PHP, MySQL, Apache, Wamp Server, Wordpress etc.▪DNS Server deployment using CentOS and BIND.▪Microsoft Server 2000, 2002, 2012, Microsoft Exchange, Lync, Skype for Business and Active Directory etc.

Professional Experience

Hewlett-Packard Enterprise (HPE), MalaysiaDesignation: Network Engineer III / IT Ops/Support Analyst III

Duration: May, 2016 to till date

Day to Day Responsibilities

▪ To manage global and local HP Infrastructure in Managed Services environment.▪ To design, implement and perform changes related to HP Comware, Provision Switches, MSR Routers, ARUBA WAPs, Fortinet devices like Fort iGate firewalls etc.▪ To manage and work closely with SIOs for upgradation, down gradation, decommissioning and commissioning of WAN links and devices for HP managed enterprise clients.▪ Major incident management affecting critical operations and production.▪ 3rd level of Incident Management related to HP managed devices and services.▪ RMA of Hardware devices and OS upgradation according to standards provided.

Singapore Telecommunications Limited (SingTel), MalaysiaDesignation: Network EngineerDuration: June, 2014 to April, 2016

Day to Day Responsibilities

▪ Manage global and local MPLS IP VPN services and managed the team of NOC engineers.▪ Ensure proper handling of incidents and implementation of changes to operational procedures.▪ Manage and work closely with Field Operations, Local providers, and vendors on circuit and data level testing, troubleshooting, migration and maintenance.▪ Manages reports and ensures that data are accurate and delivery on time.▪ Review areas and operational processes for continuous efficiency improvement within the NOC.▪ Global-NOC is offering technical assistance for SingTel’s corporate IP products, such asMegapop, Connect+ IP, SingNet, SingTel IX, and Managed services.▪ Responsible for Incident management cycle including ticket assignment, troubleshooting, necessary escalations, resolution, documentations & RFOs.▪ Holding ownership of the incident management, coordinate and troubleshoot with external & internal entities for efficient resolution that to meeting target SLA’s & service availability (99.999).▪ Liaise with various operational supports entities such as Peering partners, Network Providers, Field Operations, and Overseas Telco for International segments, Customers on network infrastructure and circuit level on services restoration and maintenance activities.▪ Liaise and Consulting with customers/third party vendors to resolve technical problems reported on SingTel services. Developing test case for advanced troubleshooting scenarios, providing recommendations and required changes at customer WAN edge.▪ Liaise with vendors to troubleshoot SP infra network routers, switches etc.▪ Proactive monitor, measure the performance, traffic management and optimize global IP infra. ▪ Provide 2nd level of support to various Managed Voice clients using Cisco and Avaya Contact center solutions.▪ Support includes but not limited to troubleshooting issues w.r.t. configuration, changing in configuration and also liaising with respective vendor for any possible RMA of Hardware fault etc.

ATN Technologies Private Limited, JodhpurDesignation: Network ConsultantDuration: May, 2011 to June, 2014

Day to Day Responsibilities

▪ Responsible for providing technical support, both remotely and on call, for field technicians as well as end users on Avaya Products i.e. Communication Manager (5.x, 6.x) and Gateways (G350, G450, G650, G700)▪ Identifying and verifying issue reported in the ticket and Providing technical resolutions to Avaya`s enterprise customers remotely for Avaya Communication Manager.▪ Replicating customers network scenarios in lab to find out the cause of issue. Testing possible solutions in lab. Testing if it’s working as designed or not. If it’s not working as designed, then getting development team involved to find out possibility of bugs.▪ Coordinating with other Avaya product teams to ensure that all issues are solved within schedule. Working closely with product engineering team to get fixes for any bugs in the latest software patches reported by customers, and providing customers with bug fix and also product correction notifications and product support notifications.▪ Documenting call notes and resolutions; pre-sales technical support; and VoIP network troubleshooting.▪ Educating users, support personnel, and management as to the best practices of Avaya Communication manager.▪ Creating new Knowledge Base articles for how to resolve and troubleshoot an issue▪ Highly proficient hands-on technical ability, organizational and troubleshooting skills with hardware and software including Avaya Communication Manager.▪Maintaining solid, technical understanding of products in conjunction with business benefits. Identifying the appropriate solutions that meet the customers’ requirements.▪ Cisco Call Manager and Enterprise License Manager (ELM).▪ Configuration and troubleshooting of Cisco Voice Gateways (SIP/MGCP/H323/SCCP)▪ Cisco’s Emergency Responder (CER).▪ IPCC/UCCX integration with CUCM.▪ Call Manager Express (3.x to 10.X) & Cisco Unity Express (3.x to 8.x) and Unity Connection ▪Working on FAX Server’s using various protocols (T38, Modem-Pass-through, Fax Pass-through) On IP and TDM network. ▪Worked on telecommunications equipment and technologies including TDM, T1, E1, E1R2, ISDN, PRI, BRI etc.▪ Installation, configuration and maintenance of the Cisco Unified Call Manager, Voice gateways, CME, CUE, Unity connection.▪ Troubleshooting Cisco Call manager, Call routing, translations and transformations etc.▪ Installation, configuration and support of Polycom Video Conferencing solution integrated with Microsoft Lync, Skype for Business, Active Directory and Microsoft Exchange server for Serco BPO Gurgaon and Sahara India Pvt. Ltd. Lucknow using Asterisk for Voice Telephony.

Welco Infotech Private Limited, New DelhiDesignation: Network Engineer VoIPDuration: July, 2010 to April, 2011

Day to Day Responsibilities▪Along with all other responsibilities in previous company Routing & Switching on Cisco Environment.▪Coordinating with Different Service Provider all over the Globe for WAN Link issues.▪Commissioning of New WAN Sites, CISCO Router, WAN links, Configuration of CISCO Routers and IOS up gradation, Deployment of Sites and Documentation.

▪Troubleshooting the Running Network (i.e. IOS up gradation if required, Maintenance and Troubleshooting of CISCO Router, WAN Links & Configuration Issue).▪Troubleshooting Routing issue (OSPF, BGP, EIGRP).▪Troubleshooting of Partner VPN Network. Site to Site VPN, GRE-IPSEC, Extranet.▪Troubleshooting WAN link (Leased Line, ATM, Frame Relay, SDH, ISDN PRI & OS)▪Wireless L2/L3/Fast Roaming, WLAN Security (“WEP”, WPA / 802.1x, EAP, PEAP, LEAP, TKIP),▪Managing and troubleshooting experience on Cisco Wireless WLAN controllers. ▪Troubleshooting via Cisco Wireless Control System (WCS), Light weight Access Points infrastructures (LWAPP).▪Review of wireless site surveys and network designs with recommendation to changes that do not fit required specifications.▪WLAN: Configure, Change & Troubleshoot end to end Cisco Wireless LAN Controllers (WLC), LWAPP Access Points. Create end to end SSID’s which includes advertising routes of AP & WLC Management, Client via OSPF transit & forwarding to WLC’s & creating Interface & adding them to AP-Groups depending upon requirement and adding the controllers to WCS Server. Troubleshooting Cisco Autonomous Access Point for different SSID’s for end clients. Locally Switched HREAP. Converting Autonomous AP’s to LWAPP AP’s.

Eurus Networks Services Private Limited, New DelhiDesignation: Network EngineerDuration: September, 2009 to July, 2010

Day to Day Responsibilities▪ To design, development and implementation of basic call flow (inbound and outbound), IVRs, infrastructure for clients using various technologies and equipment like VoIP switches, Cisco VoIP gateways, Asterisk etc.▪Maintaining and troubleshooting of VoIP Switches like Nextone, VOS 3000, NexGe, MVTS-II, Class-IV, VPS, open source platforms like Asterisk, Linux and VoIP gateways like Cisco AS5400, Cisco ATA, PAP2T/Zyxel, Audio Codes etc. and Excel TDM switch.▪ Network security using firewalls like SonicWall, pfSense etc.▪ Remote NOC services, network operations, troubleshooting and technical support to various clients and businesses over CRM (OTRS), Mail, Skype and phone.▪ Dialing Solutions for International and Domestic Processes like Inbound, Outbound, Predictive, Survey etc. using VoIP and PRI.▪ Dialer solutions ViciDial, GoAutoDial installation, troubleshooting, Agent CRM customization as per customer requirements.

Projects Undertaken

▪Asterisk as Soft PBX for VoIP calling. Designed and deployment soft PBX for clients, including features IVR systems, Call conference/Chat

room, Call parking/queuing, Voicemails via email, recordings over web.Skills Used: Linux, Asterisk, MySQL.▪ Calling Solutions.Implementation of different calling solutions through asterisk and/or over E1/T1 as per different

requirements from clients.Skills Used: Linux, Asterisk, MySQL, PRI.▪ Callback Solution using VoIP-GSM gateway.Implementation of VoIP-GSM gateway with Asterisk VoIP gateway to reduce significant costing to the

company while calling back the client.Skills Used: Linux, MySQL, Windows.▪ ISDN AnalyzerDiagnosis and troubleshooting of various signaling related issues (SIP, ISDN) for clients using ISDN

Analyzer.Skills Used: Windows, ISDN Analyzer device software.▪ pfSense.Implementation of Firewall server to monitor and secure various networks for huge infrastructure

with features like IP filtering, Access Management and alarming etc.Skills Used: Linux.▪Redmine.Implementation of Project Management System to manage different and a number of projects

concurrently with features like wiki, access control, time tracking, multiple databases etc.Skills Used: Linux, MySQL etc.▪MRTG (Cacti).Implementation of tool to generate the graphs of various parameters of network devices and

alarming system.Skills Used: Linux, MySQL, Windows.▪DNS Server (BIND).Implementation open source BIND engine to develop DNS Server for different clients on hosted

CentOS servers in US co-location.Skills Used: Linux, MySQL, BIND.

Education

B.E in Electronics (Instrumentation & Control) Engineering -2008Thapar University, Patiala (Punjab), GPA 5.72/10.00.

Diploma in Electronics & Communication Engineering - 2005Punjab State Board of Technical Education, Chandigarh, secured 75.10% and 8th rank in state.

Higher Secondary-2002Punjab School Education Board, Mohali (Punjab), Secured 84.77% and 1071st rank with National Scholarship.

Personal Details

Address : F-13-06, Mutiara Ville, Cyber 12, Cyberjaya, Selangor – 63100, MalaysiaDate of Birth : 26th May, 1987Marital Status : Single