cciittiizzeenn''ss cchhaarrtteerr - ?· performance pledge ... licensed professional electronics...

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  • 1

    CCIITTIIZZEENN''SS CCHHAARRTTEERR

    Airport Compound, L. Dacanay Avenue Barangay San Francisco, San Fernando City 2500 La Union Tel No. (072) 607 5654 Fax No. (072) 607 5656 Website: htpp://region1.ntc.gov.ph

  • MMIISSSSIIOONN

    The National

    Telecommunications

    Commission (NTC) shall

    proactively and continually

    create a responsive regulatory

    environment for a viable,

    affordable, reliable and

    accessible telecommunications

    and

    information infrastructure

    and services to ensure the

    welfare and protection of our

    people.

    i

  • VVIISSIIOONN

    By 2020,

    National

    Telecommunications

    Commission (NTC) is a

    world class regulatory

    agency able to lead

    the Telecommunications and

    Information sector as an

    engine for progress and

    development

    ii

  • PPEERRFFOORRMMAANNCCEE

    PPLLEEDDGGEE

    We, the officials and employees of NTC Region 1, commit to:

    Institute innovation to provide the public with quality and excellent service at all times

    Lay down a responsive regulatory environment for a viable, reliable, affordable and accessible telecommunications

    and information structure

    Optimized the presence of all frontline services in the far flung areas of the region

    Comply with all the ethical and service standards

    Offer a feedback mechanism scheme to attain consumer welfare and satisfaction

    Serve with utmost courtesy, efficiency and timeliness

    iii

  • OORRGGAANNIIZZAATTIIOONNAALL

    CCHHAARRTT

    iv

  • MMAANNDDAATTEE Regulates the installation, operation

    and maintenance of radio stations both for private and public use (Act No. 3846, as amended).

    Regulates and supervises the provision of public telecommunications services (RA 7925, CA146, as amended). Manages the radio spectrum (Act No.

    3846, as amended and RA7925).

    Regulates and supervises radio and television broadcast stations, cable television (CATV) and pay television (EO546 and EO205).

    v

  • FFRROONNTT LLIINNEE

    SSEERRVVIICCEESS

    SPECIAL RADIO SERVICES

    Fixed and Land Mobile Private and Government

    Amateur SAFETY RADIO SERVICES

    Maritime

    Aeronautical NETWORKS and FACILITIES

    Renewal of TELCOs Radio Station License

    TVRO and CATV SERVICES RADIO OPERATORS' CERTIFICATION MOBILE PHONE DEALER MOBILE PHONE RETAILER/RESELLER MOBILE PHONE SERVICE CENTER RADIODEALER/MANUFACTURER SERVICE CENTER CONSUMER WELFARE and

    PROTECTION OTHER SERVICES

    vi

  • TABLE OF CONTENTS

    Mission ........................................ i Vision ........................................ ii Performance Pledge ........................................ iii Organizational Chart ........................................ iv Mandate ........................................ v Frontline Services ........................................ vi Procedures

    I. Special Radio Services a. Fixed/Land Mobile

    1. Issuance of Permit to Purchase ....... 1 2. Issuance of New Radio Station License...... 3 3. Renewal of Radio Station License ............. 5 4. Modification of Radio Station License........ 7 5. Issuance of Permit to Possess for Storage ... 9

    b. Amateur Radio Service 1. Issuance of Permit to Purchase .............. 11 2. Issuance of New Radio Station License ...... 13 3. Renewal of Radio Station License ................... 15 4. Modification of Radio Station License ............... 17

    II. Safety Radio Services

    a. Maritime Radio Service 1. Issuance of New Ship Radio Station License .... 19 2. Renewal of Ship Radio Station License ..... 21 3. Modification of Ship Radio Station License .......... 23

    b. Aeronautical Radio Service 1. Issuance of Permit to Possess .............................. 25 2. Issuance of Radio Construction Permit and New Aircraft Radio Station License ............................... 27 3. Renewal of Aircraft Radio Station License ............ 29 4. Modification of Aircraft Radio Station License ...... 31

  • III. Networks and Facilities

    1. Renewal/Modification of Radio Station License ...... 33

    IV. TVRO and CATV Services 1. Issuance of Registration Certificate and New TVRO/CATV Station License ................................ 37 2. Renewal of TVRO/CATV Station License ............. 39 3. Modification of TVRO/CATV Station License ........ 41

    V. Radio Operator Certification

    1. Issuance of New Radio Operator's Certificate ........ 43 2. Renewal of Radio Operator's Certificate ................ 45

    VI. Mobile Phone Dealer/Retailer/Reseller/Service Center

    a. Mobile Phone Dealer 1. Issuance of New Mobile Phone Dealer's Permit .......... 47 2. Renewal of Mobile Phone Dealer's Permit .................. 49

    b. Mobile Phone Retailer/Reseller 1. Issuance of New Mobile Phone Retailer/Reseller ....... 51 2. Renewal of Mobile Phone Retailer/Reseller ................ 53

    c. Mobile Phone Service Center 1. Issuance of New Mobile Phone Service Center ......... 55 2. Renewal of Mobile Phone Service Center .................. 57

    VII. Radio Dealer/Manufacturer/Service Center

    1. Issuance of New Radio Dealer's/Manufacturer's Service Center's Permit .............................................. 59 2. Renewal of Radio Dealer's/Manufacturer's/Service Center's Permit ........................................................... 61

  • VIII. Consumer Welfare and Protection

    1. Blocking of Lost/Stolen Mobile phone ...................... 63 2. Complaint on the services of public telecommunications entities and other service providers regulated by the Commission ................... 66 3. Complaint on text messages .................................... 68

    IX. Other Services

    1. Application for duplicate ............................................ 70 2. Request for Restricted Land Mobile Radiotelephone Operator's Seminar .................................................... 72

  • PPRROOCCEEDDUURREESS

  • 1

    FIXED/LAND MOBILE SERVICES ISSUANCE OF PERMIT TO PURCHASE For Private and Government Entities REQUIREMENTS

    1. Letter of Intent 2. Duly accomplished application form for Permit to Purchase 3. Copy of SEC Registration/DTI 4. Copy of valid Mayor's /Business Permit 5. Network Diagram with geographical coordinates of the stations signed and sealed by a

    licensed Professional Electronics Engineer. 6. For Security Agencies

    a. Copy of PNP License to Operate b. Copy of Valid Contract with clients

    7. For Civic Action Groups a. List of Officers and at least 50 active members b. Copy of Memorandum of Agreement with the government and non government

    organizations

    NOTE: Application with the supporting documents shall be submitted on a labeled folder AVAILABILITY OF SERVICE

    Monday to Friday 7:00 AM to 6:00 PM FEES Memorandum Circular No. 19-12-2000

    a. Filing fee PhP 180.00 per unit b. Permit to Purchase Fixed and Land Mobile PhP 120.00 per unit Portable PhP 96.00 per unit c. Documentary Stamp Tax PhP 15.00 per document

    PROCESSING TIME 1 hour

    Step

    Client Step

    Office/Person Responsible

    1

    Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and secure Order of Payment for Filing fee, Permit to Purchase Fee and Documentary Stamp Tax Estimated Time: 15 minutes

    Enforcement & Operations Division (EOD) Engr Perfecto A. Costales, Jr or any available technical staff

  • 2

    2

    Pay the prescribed fees at the Cashier Estimated time: 10 minutes

    Cashier Section Mr. Isidro P Valdivia, Jr or any available bonded personnel

    3

    Go back to the Enforcement & Operations Division (EOD) for the official receipt of the application and processing of the Permit to Purchase Estimated Time: 30 minutes

    Enforcement & Operations Division (EOD) Engr Perfecto A. Costales, Jr. or any available technical Staff Signatories: Legal Services Atty Wyndel P. Albano Chief, EOD Engr Rolando S. Savellano Office of the Regional Director Engr. Danilo O. Cuenca

    4

    Release of the Permit to Purchase Estimated Time: 5 minutes

    Enforcement & Operations Division (EOD) Engr Perfecto A. Costales, Jr or any available technical staff

  • 3

    ISSUANCE OF NEW RADIO STATION LICENSE For Private and Government Entities

    REQUIREMENTS

    1. Duly accomplished application form for Radio Station License 2. Original copy of the Permit to Possess 3. Copy of the Radio Operator's Certificate 4. Application for Radio Construction Permit for fixed and land mobile stations

    NOTE: Application with the supporting documents shall be submitted on a labeled folder

    AVAILABILITY OF SERVICE

    Monday to Friday 7:00 AM to 6:00 PM

    FEES Memorandum Circular No. 19-12-2000

    a. Radio Construction Permit Repeater PhP 600.00 Fixed PhP 240.00 Land Base PhP 240.00 Land Mobile PhP 240.00 b. Radio Station License Repeater PhP 1,320.00 Fixed PhP 480.00 Land Base PhP 600.00 Land Mobile PhP 240.00