cciittiizzeenn''ss cchhaarrtteerr -...

1

CCIITTIIZZEENN''SS CCHHAARRTTEERR

Airport Compound, L. Dacanay Avenue Barangay San Francisco, San Fernando City 2500 La Union Tel No. (072) 607 5654 Fax No. (072) 607 5656 Website: htpp://region1.ntc.gov.ph

MMIISSSSIIOONN

The National

Telecommunications

Commission (NTC) shall

proactively and continually

create a responsive regulatory

environment for a viable,

affordable, reliable and

accessible telecommunications

and

information infrastructure

and services to ensure the

welfare and protection of our

people.

i

VVIISSIIOONN

By 2020,

National

Telecommunications

Commission (NTC) is a

world class regulatory

agency able to lead

the Telecommunications and

Information sector as an

engine for progress and

development

ii

PPEERRFFOORRMMAANNCCEE

PPLLEEDDGGEE

We, the officials and employees of NTC Region 1, commit to:

Institute innovation to provide the public with quality and

excellent service at all times

Lay down a responsive regulatory environment for a viable,

reliable, affordable and accessible telecommunications

and information structure

Optimized the presence of all frontline services in the far flung

areas of the region

Comply with all the ethical and service standards

Offer a feedback mechanism scheme to attain consumer

welfare and satisfaction

Serve with utmost courtesy, efficiency and timeliness

iii

OORRGGAANNIIZZAATTIIOONNAALL

CCHHAARRTT

iv

MMAANNDDAATTEE Regulates the installation, operation

and maintenance of radio stations both for private and public use (Act No. 3846, as amended).

Regulates and supervises the provision of public telecommunications services (RA 7925, CA146, as amended). Manages the radio spectrum (Act No.

3846, as amended and RA7925).

Regulates and supervises radio and television broadcast stations, cable television (CATV) and pay television (EO546 and EO205).

v

FFRROONNTT LLIINNEE

SSEERRVVIICCEESS

SPECIAL RADIO SERVICES

Fixed and Land Mobile Private and Government

Amateur SAFETY RADIO SERVICES

Maritime

Aeronautical NETWORKS and FACILITIES

Renewal of TELCOs Radio Station License

TVRO and CATV SERVICES RADIO OPERATORS' CERTIFICATION MOBILE PHONE DEALER MOBILE PHONE RETAILER/RESELLER MOBILE PHONE SERVICE CENTER RADIODEALER/MANUFACTURER SERVICE CENTER CONSUMER WELFARE and

PROTECTION OTHER SERVICES

vi

TABLE OF CONTENTS

Mission ........................................ i Vision ........................................ ii Performance Pledge ........................................ iii Organizational Chart ........................................ iv Mandate ........................................ v Frontline Services ........................................ vi Procedures

I. Special Radio Services a. Fixed/Land Mobile

1. Issuance of Permit to Purchase ....... 1 2. Issuance of New Radio Station License...... 3 3. Renewal of Radio Station License ............. 5 4. Modification of Radio Station License........ 7 5. Issuance of Permit to Possess for Storage ... 9

b. Amateur Radio Service 1. Issuance of Permit to Purchase .............. 11 2. Issuance of New Radio Station License ...... 13 3. Renewal of Radio Station License ................... 15 4. Modification of Radio Station License ............... 17

II. Safety Radio Services

a. Maritime Radio Service 1. Issuance of New Ship Radio Station License .... 19 2. Renewal of Ship Radio Station License ..... 21 3. Modification of Ship Radio Station License .......... 23

b. Aeronautical Radio Service 1. Issuance of Permit to Possess .............................. 25 2. Issuance of Radio Construction Permit and New Aircraft Radio Station License ............................... 27 3. Renewal of Aircraft Radio Station License ............ 29 4. Modification of Aircraft Radio Station License ...... 31

III. Networks and Facilities

1. Renewal/Modification of Radio Station License ...... 33

IV. TVRO and CATV Services 1. Issuance of Registration Certificate and New TVRO/CATV Station License ................................ 37 2. Renewal of TVRO/CATV Station License ............. 39 3. Modification of TVRO/CATV Station License ........ 41

V. Radio Operator Certification

1. Issuance of New Radio Operator's Certificate ........ 43 2. Renewal of Radio Operator's Certificate ................ 45

VI. Mobile Phone Dealer/Retailer/Reseller/Service Center

a. Mobile Phone Dealer 1. Issuance of New Mobile Phone Dealer's Permit .......... 47 2. Renewal of Mobile Phone Dealer's Permit .................. 49

b. Mobile Phone Retailer/Reseller 1. Issuance of New Mobile Phone Retailer/Reseller ....... 51 2. Renewal of Mobile Phone Retailer/Reseller ................ 53

c. Mobile Phone Service Center 1. Issuance of New Mobile Phone Service Center ......... 55 2. Renewal of Mobile Phone Service Center .................. 57

VII. Radio Dealer/Manufacturer/Service Center

1. Issuance of New Radio Dealer's/Manufacturer's Service Center's Permit .............................................. 59 2. Renewal of Radio Dealer's/Manufacturer's/Service Center's Permit ........................................................... 61

VIII. Consumer Welfare and Protection

1. Blocking of Lost/Stolen Mobile phone ...................... 63 2. Complaint on the services of public telecommunications entities and other service providers regulated by the Commission ................... 66 3. Complaint on text messages .................................... 68

IX. Other Services

1. Application for duplicate ............................................ 70 2. Request for Restricted Land Mobile Radiotelephone Operator's Seminar .................................................... 72

PPRROOCCEEDDUURREESS

1

FIXED/LAND MOBILE SERVICES ISSUANCE OF PERMIT TO PURCHASE For Private and Government Entities REQUIREMENTS

1. Letter of Intent 2. Duly accomplished application form for Permit to Purchase 3. Copy of SEC Registration/DTI 4. Copy of valid Mayor's /Business Permit 5. Network Diagram with geographical coordinates of the stations signed and sealed by a

licensed Professional Electronics Engineer. 6. For Security Agencies

a. Copy of PNP License to Operate b. Copy of Valid Contract with clients

7. For Civic Action Groups a. List of Officers and at least 50 active members b. Copy of Memorandum of Agreement with the government and non government

organizations

NOTE: Application with the supporting documents shall be submitted on a labeled folder AVAILABILITY OF SERVICE

Monday to Friday 7:00 AM to 6:00 PM FEES Memorandum Circular No. 19-12-2000

a. Filing fee PhP 180.00 per unit b. Permit to Purchase Fixed and Land Mobile PhP 120.00 per unit Portable PhP 96.00 per unit c. Documentary Stamp Tax PhP 15.00 per document

PROCESSING TIME 1 hour

Step

Client Step

Office/Person Responsible

1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and secure Order of Payment for Filing fee, Permit to Purchase Fee and Documentary Stamp Tax Estimated Time: 15 minutes

Enforcement & Operations Division (EOD) Engr Perfecto A. Costales, Jr or any available technical staff

2

2

Pay the prescribed fees at the Cashier Estimated time: 10 minutes

Cashier Section Mr. Isidro P Valdivia, Jr or any available bonded personnel

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the application and processing of the Permit to Purchase Estimated Time: 30 minutes

Enforcement & Operations Division (EOD) Engr Perfecto A. Costales, Jr. or any available technical Staff Signatories: Legal Services Atty Wyndel P. Albano Chief, EOD Engr Rolando S. Savellano Office of the Regional Director Engr. Danilo O. Cuenca

4

Release of the Permit to Purchase Estimated Time: 5 minutes


3

ISSUANCE OF NEW RADIO STATION LICENSE For Private and Government Entities

REQUIREMENTS

1. Duly accomplished application form for Radio Station License 2. Original copy of the Permit to Possess 3. Copy of the Radio Operator's Certificate 4. Application for Radio Construction Permit for fixed and land mobile stations

NOTE: Application with the supporting documents shall be submitted on a labeled folder

AVAILABILITY OF SERVICE

Monday to Friday 7:00 AM to 6:00 PM

FEES Memorandum Circular No. 19-12-2000

a. Radio Construction Permit Repeater PhP 600.00 Fixed PhP 240.00 Land Base PhP 240.00 Land Mobile PhP 240.00 b. Radio Station License Repeater PhP 1,320.00 Fixed PhP 480.00 Land Base PhP 600.00 Land Mobile PhP 240.00 simplex PhP 480.00 duplex Portable PhP 240.00 simplex PhP 480.00 duplex c. Inspection Repeater PhP 480.00 Fixed PhP 480.00 Land Base PhP 480.00 Land Mobile PhP 240.00 Portable PhP 240.00

d. Documentary Stamp Tax PhP 15.00 per document

PROCESSING TIME see processing table

Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and secure Order of Payment for Radio Construction Permit, New Radio Station License and Documentary Stamp Tax Estimated Time: 15 minutes


4

2



3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the applications and processing of the Radio Construction Permit and New Radio Station License Estimated Time: see processing table


4

Release of the New Radio Station License Estimated Time: 5 minutes


PROCESSING TIME

Number of Stations

Number of Days

1-15

1 day

16-20

2 days

21-30

3 days

31-40

4 days

41 and above

5 to 10 days

5

RENEWAL OF RADIO STATION LICENSE For Private and Government Entities REQUIREMENTS

1. Original Copy of the Radio Station License 2. Duly accomplished application for Radio Station License 3. Copy of the Radio Operator's Certificate

NOTE: Application with the supporting documents shall be submitted on a labeled folder AVAILABILITY OF SERVICE Monday to Friday 7:00 AM to 6:00 PM FEES Memorandum Circular No. 19-12-2000

a. Radio Station License Repeater PhP 1,320.00 Fixed PhP 480.00 Land Base PhP 600.00 Land Mobile PhP 240.00 simplex PhP 480.00 duplex Portable PhP 240.00 simplex PhP 480.00 duplex b. Inspection Repeater PhP 480.00 Fixed PhP 480.00 Land Base PhP 480.00 Land Mobile PhP 240.00 Portable PhP 240.00 Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and secure Order of Payment for Renewal of Radio Station License and Documentary Stamp Tax Estimated Time: 15 minutes


6

2



3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the applications and processing of the Renewal of Radio Station License Estimated Time: see processing table


4

Release of the Renewed Radio Station License Estimated Time: 5 minutes


PROCESSING TIME

Number of Stations

Number of Days

1-15

1 day

16-20

2 days

21-30

3 days

31-40

4 days

41 and above

5 to 10 days

7

MODIFICATION OF RADIO STATION LICENSE For Private and Government Entities REQUIREMENTS

1. Original Copy of the Radio Station License 2. Duly accomplished Application for Modification of Radio Station License





a. Filing fee for Fixed/Land Base/Land Mobile PhP 480.00 b. Radio Construction Permit Fee for FX/FB/ML PhP 240.00 c. Modification fee PhP 180.00 per station d. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and secure Order of Payment for Modification of Radio Station License and Documentary Stamp Tax Estimated Time: 15 minutes


2



8

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the applications and processing of the Modified Radio Station License Estimated Time: see processing table


4

Release of the Modified Radio Station License Estimated Time: 5 minutes


PROCESSING TIME

Number of Stations

Number of Days

1-15

1 day

16-20

2 days

21-30

3 days

31-40

4 days

41 and above

5 to 10 days

9

ISSUANCE OF PERMIT TO POSSESS FOR STORAGE For Private and Government Entities REQUIREMENTS

1. Original copy of the Radio Station License 2. Duly accomplished application form for Permit to Possess


a. Permit to Possess Fixed and Land Mobile PhP 96.00 per unit Portable PhP 60.00 per unit b. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and secure Order of Payment for Permit to Possess Fee and Documentary Stamp Tax Estimated Time: 15 minutes


2



10

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the application and processing of the Permit to Possess Estimated Time: 30 minutes


4

Release of the Permit to Possess Estimated Time: 5 minutes


11

AMATEUR RADIO SERVICE ISSUANCE OF PERMIT TO PURCHASE REQUIREMENTS INDIVIDUAL AMATEUR RADIO STATION

a. Copy of the verified Report of Rating b. Duly accomplished application form for Permit to Purchase c. Duly accomplished information sheet

RADIO CLUB

a. Letter of intent b. SEC Registration and Articles of Incorporation c. List of the Board of Directors, Club Station Trustee and at least 15 licensed members d. Copy of the Certificate of Recognition from PARA e. Duly accomplished application form for Permit to Purchase

REPEATER STATION

a. Letter of intent b. Copy of Amateur Club Radio Station License c. Copy of club resolution designating the trustee and the names of not more than 3

control operators d. Copy of the amateur radio station license of the trustee and 3 control operators e. Duly accomplished application form for Permit to Purchase


a. Filing fee PhP 60.00 per unit b. Permit to Purchase PhP 50.00 per unit c. Documentary Stamp Tax PhP 15.00 per document


12

Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and secure Order of Payment for Filing fee, Permit to Purchase Fee and Documentary Stamp Tax Estimated Time: 15 minutes

Enforcement & Operations Division (EOD) Engr John Hendrie M. Baluyut or any available technical staff

2



3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the application and processing of the Permit to Purchase Estimated Time: 30 minutes

Enforcement & Operations Division (EOD) Engr John Hendrie M. Baluyut. or any available technical Staff Signatories: Legal Services Atty Wyndel P. Albano Chief, EOD Engr Rolando S. Savellano Office of the Regional Director Engr. Danilo O. Cuenca

4

Release of the Permit to Purchase Estimated Time: 5 minutes


13

ISSUANCE OF NEW RADIO STATION LICENSE REQUIREMENTS

1. Original copy of the Permit to Purchase 2. Copy of the Sales Invoice from Radio Dealer 3. Four (4) 1 x 1 picture 4. Duly accomplished application form for Radio Station License 5. Duly accomplished application form for Permit to Possess


AVAILABILITY OF SERVICE Monday to Friday 7:00 AM to 6:00 PM


a. Radio Station License Class A PhP 120.00 Class B PhP 132.00 Class C/D PhP 144.00 b. Radio Operator's Certificate PhP 60.00 c. Permit to Possess PhP 50.00 per unit d. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and secure Order of Payment for Radio Station License, Radio Operator's Certificate, Permit to Possess and Documentary Stamp Tax Estimated Time: 15 minutes


2

Pay the prescribed fees at the Cashier Estimated time 10 minutes


14

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the applications and processing of the Radio Station License, Radio Operator's Certificate and Permit to Possess Estimated Time: 30 minutes

Enforcement & Operations Division (EOD) Engr John Hendrie M. Baluyut or any available technical Staff Signatories: Legal Services Atty Wyndel P. Albano Chief, EOD Engr Rolando S. Savellano Office of the Regional Director Engr. Danilo O. Cuenca

4



15

RENEWAL OF RADIO STATION LICENSE REQUIREMENTS

a. Original Copy of the Radio Station License b. Four copies (4) 1 x 1 picture c. Proof of Amateur Activity d. Duly accomplished application form for Radio Station License


a. Radio Station License Class A PhP 120.00 Class B PhP 132.00 Class C/D PhP 144.00 b. Radio Operator's Certificate PhP 60.00 c. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and secure Order of Payment for Renewal of Radio Station License and Documentary Stamp Tax Estimated Time: 15 minutes


2



16

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the applications and processing of the Renewal of Radio Station License Estimated Time: 30 minutes


4



17

MODIFICATION OF RADIO STATION LICENSE REQUIREMENTS

1. Original Copy of the Radio Station License 2. Four copies (4) 1 x 1 picture 3. Duly accomplished Application for Modification of Radio Station License





a. Modification fee PhP 50.00 per station b. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and secure Order of Payment for Modification of Radio Station License and Documentary Stamp Tax Estimated Time: 15 minutes


2



18

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the applications and processing of the Modified Radio Station License Estimated Time: 30 minutes


4



19

SAFETY RADIO SERVICES

MARITIME RADIO SERVICE ISSUANCE OF NEW RADIO STATION LICENSE

REQUIREMENTS

1. Duly accomplished application form for Ship Radio Station License 2. Letter of Intent 3. Duly accomplished application form for Permit to Possess 4. Copy of Marina Certificate of Registration and Ownership 5. Copy of the Radio Operator's Certificate with Certificate of Employment issued by the

Company




a. Ship Radio Construction Permit High Power PhP 720.00 Medium Power PhP 600.00 Low Power PhP 480.00

b. Ship Radio Station License High Power PhP 840.00 Medium Power PhP 720.00 Low Power PhP 600.00

c. Inspection High Power PhP 720.00 Medium Power PhP 72000 Low Power PhP 72000


PROCESSING TIME 1 hour & 10 minutes

Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and Preparation of Order of Payment for Radio Construction Permit, Permit to Possess, New Radio Station License and Documentary Stamp Tax Estimated Time: 20 minutes

Enforcement & Operations Division (EOD) Engr. Rolly S. Aldiosa or any available technical staff

20

2



3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the applications and for the Schedule of actual inspection/verification of the Ship Station before processing of the New ship Radio Station License Estimated Time: 25 minutes for the Processing of the New Ship Radio Station after inspection.

Enforcement & Operations Division (EOD) Engr.Rolly S. Aldiosa or any available technical Staff Chief, EOD Engr Rolando S. Savellano Office of the Regional

4

Approval of the new Ship Station License Estimated Time: 10 minutes

Signatories: Legal Services Atty Wyndel P. Albano Chief, EOD Engr Rolando S. Savellano Office of the Regional Director Engr. Danilo O. Cuenca

5


Enforcement & Operations Division (EOD) Engr. Rolly S. Aldiosa any available technical staff

21

RENEWAL OF SHIP RADIO STATION LICENSE REQUIREMENTS

1. Duly accomplished Application Form for Ship Radio Station License 2. Copy of Marina Certificate of Registration and Ownership 3. Copy of Radio Operator’s Certificate of Operator 4. Certificate of employment of Radio Operator issued by the company 5. Original copy of the ship radio station license

NOTE: Application with the supporting documents shall be submitted on a labeled folder AVAILABILITY OF SERVICE


a. Ship Radio Station License High Power PhP 840.00 Medium Power PhP 720.00 Low Power PhP 600.00

a. Inspection High Power PhP 720.00 Medium Power PhP 720.00 Low Power PhP 720.00 b. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and Preparation of Order of Payment for Renewal of Ship Radio Station License and Documentary Stamp Tax Estimated Time: 20 minutes


2



22

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the applications and for the Schedule of actual inspection/verification of the Ship Station before processing of the Renewal of Ship Radio Station License Estimated Time: 25 minutes for the Processing of the New Ship Radio Station License after inspection.


4

Approval of the Renewed Ship Radio Station License Estimated Time: 10 minutes


5

Release of the Renewed Ship Radio Station License Estimated Time: 5 minutes


23

MODIFICATION OF SHIP RADIO STATION LICENSE REQUIREMENTS

1. Duly accomplished application form for Modification 2. Original copy of the Ship Radio Station License





a. Filing fee PhP 180.00 b. Construction Permit Fee

High Power PhP 720.00 Medium Power PhP 600.00 Low Power PhP 480.00

c. Modification fee PhP 180.00 per station d. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and Preparation of Order of Payment for Modification of Ship Radio Station License and Documentary Stamp Tax Estimated Time: 20 minutes


2



24

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the applications and for the Schedule of actual inspection/verification of the Ship Station before processing for the Renewal of the Ship Radio Station License Estimated Time: 25 minutes for the Processing of the Modified Ship Radio Station License after inspection.

Enforcement & Operations Division (EOD) Engr. Rolly S. Aldiosa or any available technical Staff Signatories: Legal Services Atty Wyndel P. Albano Chief, EOD Engr Rolando S. Savellano Office of the Regional Director Engr. Danilo O. Cuenca

4

Release of the Modified Ship Radio Station License Estimated Time: 5 minutes


25

AERONAUTICAL RADIO SERVICE ISSUANCE OF PERMIT TO POSSESS REQUIREMENTS

1. Letter of Intent 2. Duly accomplished application form for Permit to Possess


a. Filing fee PhP 180.00 per unit b. Permit to Possess High Power PhP 120.00 per unit Medium Power PhP 96.00 per unit Low Power PhP 60.00 per unit c. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and Preparation of Order of Payment for Filing fee, Permit to Possess Fee and Documentary Stamp Tax Estimated Time: 20 minutes


2



26

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the application and processing of the Permit to Possess. Estimated Time: 20 minutes

Enforcement & Operations Division (EOD) Engr. Rolly S. Aldiosa or any available technical Staff

4

Approval of the Permit to Possess Estimated Time: 5 minutes


5

Release of the Permit to Possess Estimated Time: 5 minutes


27

ISSUANCE OF CONSTRUCTION PERMIT AND NEW AIRCRAFT RADIO STATION LICENSE

REQUIREMENTS

1. Duly accomplished Application Form for Aircraft Radio Station License 2. Duly accomplished Application Form for Radio Construction Permit 3. Original copy of the Permit to Possess 4. Radio Electronic and Instrument Inspection Report of the Aircraft 5. Copy of Certificate of Registration issued by the Civil Aviation Authority of the

Philippines 6. Copy of valid Restricted Radio Operator’s Certificate of Pilot with Certificate of

Employment NOTE: Application with the supporting documents shall be submitted on a labeled folder AVAILABILITY OF SERVICE


a. Aircraft Radio Construction Permit Fee High Power PhP 960.00 Medium Power PhP 840.00 Low Power PhP 720.00

b. Aircraft Radio Station License Fee High Power PhP 1,320.00 Medium Power PhP 960.00 Low Power PhP 840.00

c. Inspection Fee High Power PhP 720.00 Medium Power PhP 720.00 Low Power PhP 720.00



Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and Preparation of Order of Payment for Radio Construction Permit and New Aircraft Radio Station License and Documentary Stamp Tax Estimated Time: 25 minutes


28

2



3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the applications and for the Schedule of actual inspection/verification of the Aircraft Station before processing of the New Aircraft Radio Station License Estimated Time: 25 minutes for the Processing of the New Aircraft Radio Station after inspection.


4

Approval of the new Aircraft Station License Estimated Time: 10 minutes


5



29

RENEWAL OF AIRCRAFT RADIO STATION LICENSE REQUIREMENTS

1 Duly accomplished Application Form for Aircraft Radio Station License 2 Original copy of the License 3 Copy of valid Certificate of Registration issued by the Civil Aviation Authority of the

Philippines 4 Copy of valid Restricted Radio Operator’s Certificate of Pilot with Certificate of

Employment NOTE: Application with the supporting documents shall be submitted on a labeled folder AVAILABILITY OF SERVICE Monday to Friday 7:00 AM to 6:00 PM FEES Memorandum Circular No. 19-12-2000

a. Aircraft Radio Station License Fee High Power PhP 1,320.00 Medium Power PhP 960.00 Low Power PhP 840.00 b. Inspection Fee High Power PhP 720.00 Medium Power PhP 720.00 Low Power PhP 720.00 c. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and Preparation of Order of Payment for Renewal of Aircraft Radio Station License and Documentary Stamp Tax Estimated Time: 25 minutes


30

2



3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the applications and for the Schedule of actual inspection/verification of the Aircraft Station before processing the Renewal of the Aircraft Radio Station License Estimated Time: 25 minutes for the Processing of the Aircraft Radio Station after inspection.


4

Approval of the Renewed Aircraft Station License Estimated Time: 10 minutes


5



31

MODIFICATION OF AIRCRAFT RADIO STATION LICENSE

REQUIREMENTS 1. Duly accomplished application form for Modification 2. Original copy of the Aircraft Radio Station License





a. Filing fee PhP 180.00 b. Construction Permit Fee

High Power PhP 960.00 Medium Power PhP 840.00 Low Power PhP 720.00

c. Modification fee PhP 180.00 per station d. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and Preparation of Order of Payment for Modification of Aircraft Radio Station License and Documentary Stamp Tax Estimated Time: 20 minutes


2



32

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the applications and for the Schedule of actual inspection/verification of the Aircraft Station before processing for the modification of Aircraft Radio Station License Estimated Time: 25 minutes for the Processing of the Modified Aircraft Radio Station License after inspection.


4



33

NETWORKS and FACILITIES RENEWAL /MODIFICATION OF RADIO STATION LICENSE For Public Telecommunications Entities

A. REQUIREMENTS: For Renewal Only

1. Duly accomplished application for renewal of Radio Station License 2. Original copy of the Radio Station License

With Modification : For Base Stations only

( Additional, Change, Deletion of Transceivers)

3. Duly accomplished application for Permit to Purchase 4. Duly accomplished application for Permit to Possess 5. Duly accomplished application for Permit to Construct 6. Duly accomplished application for Permit to Possess for Storage


B. AVAILABILITY OF SERVICE: Monday to Friday 7:00 AM to 6:00 PM

C. FEES: (Memorandum Circular No. 19-12-2000)

a. Permit to Purchase 1. High Power Php 240.00 2. Medium Power Php 120.00 3. Low Power Php 96.00

b. Permit to Possess 1. High Power Php 120.00 2. Medium Power Php 96.00 3. Low Power Php 60.00

c. Permit to Construct For Additional Transceiver : Php 240.00 For Change of Transceiver 1. High Power Php 480.00 2. Medium Power Php 360.00 3. Low Power Php 240.00 Filing Fee : Php 180.00/transceiver

34

d. Radio Station License

For Fixed Stations 1. License Php 480.00/channel/year 2. Inspection Php 480.00/channel/year For Base Stations 1. License Php 480.00/config/year 2. Inspection Php 480.00/config/year Filing Fee for Additional Station or Channel : Php 180.00/station or channel Spectrum Usage Fee Pls. refer to Memorandum Circular 10-10-97

e. Modification Php 180/application

f. Duplicate Php 120

g. Permit to Store (for Base Station only) 1. High Power Php 120.00 2. Medium Power Php 96.00 3. Low Power Php 60.00

PROCESSING TIME

Number of Stations

Number of Days

1-15

1 day

16-20

2 days

21-30

3 days

31-40

4 days

41 and above

5 to 10 days

35

Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and secure Order of Payment for Renewal of Radio Station License and corresponding Documentary Stamp Tax Estimated Time: 30 minutes For mailed applications: Duly accomplished application form with supporting documents is

received by the Office’s Secretary for documentation purposes. Endorsed by the Regional Director to personnel in charge. Person in charge performs initial screening and prepares Order of Payment (OP).

Enforcement & Operations Division (EOD)

Engr. Jane G. Atijera for Globe Telecom Inc. Engr. Myrlie P. Viluan for Smart Communications, Inc. Engr. Rolly S. Aldiosa for Digitel Mobile Phils., Inc.

In the absence of the above personnel,

any available technical staff.

2

Proceed to the Chief, EOD and Regional Director for the final screening of received application form and for the approval of the OP. Estimated Time: 30 minutes

Engr Rolando S. Savellano Chief, EOD Engr. Danilo O. Cuenca Regional Director

3

Pay the prescribed fees at the Cashier For mailed payments/check: Check is received by the Office’s Secretary for documentation purposes. Check is handed to the office Cashier Section for payment.

Estimated Time: 30 minutes

Cashier Section Mr. Isidro P Valdivia, Jr. or any available bonded personnel.

36

4

Go back to the Enforcement & Operations Division (EOD) for the processing of the Radio Station License renewal Estimated Time: Refer to the processing table

Enforcement & Operations Division (EOD) Engr. Jane G. Atijera for Globe Telecom Inc. Engr. Myrlie P. Viluan For Smart Communications, Inc.

Engr. Rolly S. Aldiosa for Digitel Mobile Phils., Inc.

In the absence of the above personnel,

any available technical staff.

Signatories: Atty. Wyndell P. Albano Attorney III, Legal Section Engr Rolando S. Savellano Chief, EOD Engr. Danilo O. Cuenca Regional Director

5

Release of the Renewed Radio Station License Estimated Time: Bulk licenses : 1 hour

Enforcement & Operations Division (EOD) Engr. Jane G. Atijera for Globe Telecom Inc. Engr. Myrlie P. Viluan for Smart Communications, Inc. Engr. Rolly S. Aldiosa for Digitel Mobile Phils., Inc. In the absence of the above personnel, any available technical staff.

37

TVRO and CATV SERVICES ISSUANCE OF REGISTRATION CERTIFICATE AND NEW TVRO STATION LICENSE

REQUIREMENTS

1. Duly accomplished Application Form for Registration and TVRO/CATV Station License 2. Copy of issued Provisional Authority (TVRO Station License only) 3. Certificate of Authority (TVRO and CATV Station License) 4. Engineering Plans and Diagrams signed and sealed by a duly licensed PECE

Plan 1 A map of appropriate scale 1:150,000 is preferred, showing the location of the TVRO station place at the center of the map

Plan 2 Properly labeled block diagram of the proposed TVRO system Plan 3 Antenna system with technical specifications

5. Sworn statement of Employment of the Supervising PECE (attached valid authenticated copy of PECE License)

6. Written Authorization from the pay program originator/s or network sending the pay program via satellite.

7. Approved Head-End Sharing Agreement ( for Shared Head-End Station)





a. TVRO Registration Fee PhP 6,500.00 License Fee PhP 2,600.00

b. CATV Filing Fee PhP 400.00 Construction Permit Fee PhP 1,140.00 License Fee PhP 3,600.00 Inspectio Fee PhP 720.00

c. Documentary Stamp Tax PhP 15.00 per document

PROCESSING TIME 1 hour 50 minutes

Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and Preparation of Order of Payment for Registration Certificate and New TVRO/CATV Station License and Documentary Stamp Tax Estimated Time: 30 minutes


38

2



3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the applications and processing of the Registration Certificate and New TVRO/CATV Station License Estimated Time: 45 minutes per Certificate/license for 25-30 Channels

Enforcement & Operations Division (EOD) Engr.Rolly S. Aldiosa or any available technical Staff Chief, EOD Engr Rolando S. Savellano Office of the Regional Engr. Danilo O. Cuenca

4

Approval of Certificate and TVRO/CATV Station License Estimated Time: 15 minutes


5

Release of the Certificate and TVRO/CATV Station License Estimated Time: 10 minutes


39

RENEWAL OF TVRO/CATV STATION LICENSE REQUIREMENTS

1. Duly accomplished Application Form for TVRO/CATV Station License 2. Copy of valid Business/Mayor’s Permit 3. Copy of issued Provisional Authority (for TVRO Station License only) 4. Certificate of Authority (for TVRO and CATV Station License) 5. Valid authenticated copy of PECE License) 6. Valid Authenticated copy of Technician Certificate 7. Original copy of TVRO/CATV Station License 8. Copy of payment of latest Supervision and Regulatory Fee




a. TVRO Station License Fee PhP 2,600.00 b. CATV License Fee PhP 3,600.00 Inspection Fee PhP 720.00 c. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and Preparation of Order of Payment for the Renewal of TVRO/CATV Station License and Documentary Stamp Tax Estimated Time: 25 minutes


2



40

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the applications and processing of the TVRO/CATV Station License Estimated Time: 40 minutes per license for 25-30 Channels

Enforcement & Operations Division (EOD) Engr.Rolly S. Aldiosa or any available technical Staff Chief, EOD Engr Rolando S. Savellano Office of the Regional Engr. Danilo O. Cuenca

4

Approval of TVRO/CATV Station License Estimated Time: 10 minutes


5

Release of the Certificate and TVRO/CATV Station License Estimated Time: 5 minutes


41

MODIFICATION OF TVRO/CATV STATION LICENSE

REQUIREMENTS 1. Duly accomplished application form 2. Original copy of the TVRO/CATV Station License





a. Filing fee PhP 180.00 b. Construction Permit Fee (for CATV only) PhP 1,140.00 c. Modification fee PhP 180.00 per station d. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and Preparation of Order of Payment for Modification and Documentary Stamp Tax Estimated Time: 20 minutes


2



42

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the applications and processing for the modification of the TVRO/CATV Station License Estimated Time: 40 minutes per license for 25-30 Channels.


4

Release of the Modified TVRO/CATV Station License Estimated Time: 5 minutes


43

RADIO OPERATOR'S CERTIFICATION ISSUANCE OF NEW RADIO OPERATOR'S CERTIFICATE Radiotelephone and Radiotelegraph REQUIREMENTS

1. Duly accomplished application form for radio operator's certificate 2. Duly accomplished and notarized information sheet 3. Three (3) copies 1 x 1 picture 4. Original copy of the Result of Rating 5. Certificate of Attendance to an RLM Seminar (for Restricted Land Mobile Operator's

Certificate) NOTE: Application with the supporting documents shall be submitted on a labeled folder AVAILABILITY OF SERVICE Monday to Friday 7:00 AM to 6:00 PM FEES Memorandum Circular No. 19-12-2000

a. 1PHN PhP 120.00 c. Other Certificates 2PHN PhP 100.00 1. RMAP-Aircraft PhP 100.00 3PHN PhP 60.00 2. RTTY PhP 60.00 1RTG PhP 180.00 3. SROP FB PhP 60.00 2RTG PhP 120.00 4. SROP Govt PhP 60.00 3RTG PhP 60.00

b. RLM 1. Filing fee PhP 10.00 2. Application fee PhP 20.00 3. Certificate fee PhP 60.00

c. Documentary Stamp Tax PhP 15.00 PROCESSING TIME see processing table

Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and secure Order of Payment for Certificate Fee and Documentary Stamp Tax Estimated Time: 15 minutes

Enforcement & Operations Division (EOD) Engr. Khevin S. Guzman or any available technical staff

44

2



3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the application and processing of the Commercial Radio Operator’s Certificate Estimated Time: 15 minutes

Enforcement & Operations Division (EOD) Engr. Khevin S. Guzman or any available technical Staff Signatories: Legal Services Atty Wyndel P. Albano Chief, EOD Engr Rolando S. Savellano Office of the Regional Director Engr. Danilo O. Cuenca

4

Release of the Commercial Radio Operator’s Certificate Estimated Time: 5 minutes


PROCESSING TIME

Number of Certificates

Number of Days

1-15

1 day

16-20

2 days

21-30

3 days

31-40

4 days

41 and above

5 to 10 days

45

RENEWAL OF RADIO OPERATOR'S CERTIFICATE RENEWAL OF COMMERCIAL RADIO OPERATOR'S CERTIFICATE Radiotelephone and Radiotelegraph REQUIREMENTS

1. Duly accomplished application form for radio operator's certificate 2. Three (3) copies 1 x 1 picture 3. Original copy of the Radio Operator's Certificate


AVAILABILITY OF SERVICE Monday to Friday 7:00 AM to 6:00 PM FEES Memorandum Circular No. 19-12-2000

a. 1PHN PhP 120.00 2PHN PhP 100.00 3PHN PhP 60.00 1RTG PhP 180.00 2RTG PhP 120.00 3RTG PhP 60.00

b. Documentary Stamp Tax PhP 15.00 PROCESSING TIME see processing table

Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and secure Order of Payment for Certificate Fee and Documentary Stamp Tax Estimated Time: 15 minutes


2



46

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the application and processing of the Commercial Radio Operator’s Certificate Estimated Time: 15 minutes

Enforcement & Operations Division (EOD) Engr. Khevin S. Guzman or any available technical Staff Signatories: Legal Services Atty Wyndel P. Albano Chief, EOD Engr Rolando S. Savellano Office of the Regional Director Engr. Danilo O. Cuenca

4

Release of the Commercial Radio Operator’s Certificate Estimated Time: 5 minutes


PROCESSING TIME

Number of Certificates

Number of Days

1-15

1 day

16-20

2 days

21-30

3 days

31-40

4 days

41 and above

5 to 10 days

47

MOBILE PHONE DEALER ISSUANCE OF NEW MOBILE PHONE DEALER’S PERMIT REQUIREMENTS

1. Duly certified true copy of SEC Registration, articles of incorporation and by laws or DTI Certificate

2. Copy of valid Business/Mayor’s Permit 3. Copy of valid dealership agreement with Mobile Phone Distributor/Supplier accredited

by NTC 4. Proof of paid capitalization (minimum of P100,000.00) duly certified by the Treasurer of

the Corporation or by the partners in a partnership or by the owner in a sole proprietorship

5. List of stocks of spares and accessories sufficient enough to cover the warranty of mobile phone units for at least six (6) months or in accordance with the Dealership Agreement with the NTC Accredited Suppliers/Distributor.

6. Latest Sales/Stock Report


AVAILABILITY OF SERVICE Monday to Friday 7:00 AM to 6:00 PM FEES Memorandum Circular No. 08-08-2004A

a. Filing fee PhP 500.00 b. MPD Permit Fee PhP 2,500.00/year c. MPD Branch Permit Fee PhP 1,500.00/year/branch d. Inspection Fee PhP 1,500.00/year e. Mobile Phone Supplier/Distributor Accreditation Php 2,500.00/year f. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and secure Order of Payment for Filing fee, Permit Fee, Inspection Fee and Documentary Stamp Tax Estimated Time: 15 minutes


48

2



3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the application and processing of the Mobile Phone Dealer’s Permit Estimated Time: see processing table


4

Release of the Mobile Phone Dealer’s Permit Estimated Time: 5 minutes


PROCESSING TIME

Number of Permits

Number of Days

1-15

1 day

16-20

2 days

21-30

3 days

31-40

4 days

41 and above

5 to 10 days

49

RENEWAL OF MOBILE PHONE DEALER’S PERMIT REQUIREMENTS


2. Copy of valid Business/Mayor’s Permit 3. Copy of valid dealership agreement with Mobile Phone Distributor/Supplier accredited

by NTC 4. Proof of paid capitalization (minimum of P100,000.00) duly certified by the Treasurer of


5. List of stocks of spares and accessories sufficient enough to cover the warranty of mobile phone units for at least six (6) months or in accordance with the Dealership Agreement with the NTC Accredited Suppliers/Distributor.

6. Latest Sales/Stock Report



a. MPD Permit Fee PhP 2,500.00/year b. MPD Branch Permit Fee PhP 1,500.00/year/branch c. Inspection Fee PhP 1,500.00/year d. Mobile Phone Supplier/Distributor Accreditation Php 2,500.00/year e. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and secure Order of Payment for Permit Fee, Inspection Fee and Documentary Stamp Tax Estimated Time: 15 minutes


2



50

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the application and processing of the Renewal of Mobile Phone Dealer’s Permit Estimated Time: see processing table


4

Release of the Renewed Mobile Phone Dealer’s Permit Estimated Time: 5 minutes


PROCESSING TIME

Number of Permits

Number of Days

1-15

1 day

16-20

2 days

21-30

3 days

31-40

4 days

41 and above

5 to 10 days

51

MOBILE PHONE RETAILER/RESELLER ISSUANCE OF NEW MOBILE PHONE RETAILER/RESELLER’S PERMIT REQUIREMENTS


2. Copy of valid Business/Mayor’s Permit 3. Proof of paid capitalization (minimum of P50,000.00) duly certified by the Treasurer of


4. Least of stall agreement for the conduct of business activity 5. Latest Sales/Stock Report



a. Filing fee PhP 500.00 b. MPRR Permit Fee PhP 1,500.00/year c. Inspection Fee PhP 1,500.00/year d. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1



2



52

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the application and processing of the Mobile Phone Retailer/Reseller’s Permit Estimated Time: see processing table


4

Release of the Mobile Phone Retailer/Reseller’s Permit Estimated Time: 5 minutes


PROCESSING TIME

Number of Permits

Number of Days

1-15

1 day

16-20

2 days

21-30

3 days

31-40

4 days

41 and above

5 to 10 days

53

RENEWAL OF MOBILE PHONE RETAILER/RESELLER’S PERMIT

REQUIREMENTS


2. Copy of valid Business/Mayor’s Permit 3. Proof of paid capitalization (minimum of P50,000.00) duly certified by the Treasurer of


4. Least of stall agreement for the conduct of business activity 5. Latest Sales/Stock Report



a. MPRR Permit Fee PhP 1,500.00/year b. Inspection Fee PhP 1,500.00/year c. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1

Submit duly accomplished application with supporting documents to the Enforcement & Operations Division (EOD) for initial screening and secure Order of Payment for Permit Fee, Inspection Fee and Documentary Stamp Tax Estimated Time: 15 minutes


2



54

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the application and processing of the Renewal of Mobile Phone Retailer/Reseller’s Permit Estimated Time: see processing table


4

Release of the Renewed Mobile Phone Retailer/Reseller’s Permit Estimated Time: 5 minutes


PROCESSING TIME

Number of Permits

Number of Days

1-15

1 day

16-20

2 days

21-30

3 days

31-40

4 days

41 and above

5 to 10 days

55

MOBILE PHONE SERVICE CENTER ISSUANCE OF NEW MOBILE PHONE SERVICE CENTER’S PERMIT REQUIREMENTS


2. Copy of valid Business/Mayor’s Permit 3. Employment Certificate of at least one (1) qualified electronics technician who has

completed a formal training course in the repair, servicing and maintenance of mobile phones and presently employed by the firm on a full-time basis

4. List of service or test equipment and measuring instruments



a. Filing fee PhP 180.00 b. MPRR Permit Fee PhP 1,200.00/year c. Inspection Fee PhP 720.00/year d. Documentary Stamp Tax PhP 15.00 per document


Step

' Client Step


1



2



56

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the application and processing of the Mobile Phone Service Center’s Permit Estimated Time: see processing table


4

Release of the Mobile Phone Service Center’s Permit Estimated Time: 5 minutes


PROCESSING TIME

Number of Permits

Number of Days

1-15

1 day

16-20

2 days

21-30

3 days

31-40

4 days

41 and above

5 to 10 days

57

RENEWAL OF MOBILE PHONE SERVICE CENTER’S PERMIT REQUIREMENTS


2. Copy of valid Business/Mayor’s Permit 3. Employment Certificate of at least one (1) qualified electronics technician who has

completed a formal training course in the repair, servicing and maintenance of mobile phones and presently employed by the firm on a full-time basis

4. List of service or test equipment and measuring instruments



a. MPSC Permit Fee PhP 1,200.00/year b. Inspection Fee PhP 720.00/year c. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1



2



58

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the application and processing of the Renewal of Mobile Phone Service Center’s Permit Estimated Time: see processing table


4

Release of the Renewed Mobile Phone Service Center’s Permit Estimated Time: 5 minutes


PROCESSING TIME

Number of Permits

Number of Days

1-15

1 day

16-20

2 days

21-30

3 days

31-40

4 days

41 and above

5 to 10 days

59

RADIO DEALER/MANUFACTURER/SERVICE CENTER ISSUANCE OF NEW RADIO DEALER’S/MANUFACTURER/SERVICE CENTER PERMIT

REQUIREMENTS

1. Letter of intent 2. Duly accomplished application form for Radio Dealer/Manufacturer/Service Center 3. Certificate of Registration from the Department of Trade and Industry/Securities and

Exchange Commission 4. Articles of Incorporation and other related documents (primary purpose should indicate,

distributorship, buy and sell of communications equipment CAPITALIZATION : Service Center PhP 100,000 and above Dealer - PhP 350,000 and above Manufacturer - PhP 1,000,000 and above 5. Latest Audited Financial Statement of Assets and Liabilities (if applicable) 6. Latest Income Tax Returns (if applicable) 7. Updated Mayor's/Business Permit 8. List of Test of Equipment as provided MC No. 2-05-88 9. Certificate of Employment of the Supervising Professional Electronics Engineer and

Technician with their corresponding confirmation (to submit a photocopy of the license)



a. Filing fee PhP 180.00 b. Radio Dealer's Permit Fee PhP 1,200.00/year c. Manufacturer's Permit Fee PhP 1,760.00/year d. Service Center's Permit Fee PhP 1,200.00/year e. Inspection Fee PhP 720.00/year f. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1



60

2



3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the application and processing of the Radio Dealer/Manufacturer/Service Center’s Permit Estimated Time: see processing table


4

Release of the Radio Dealer/Manufacturer/Service Center’s Permit Dealer’s Permit Estimated Time: 5 minutes


PROCESSING TIME

Number of Permits

Number of Days

1-15

1 day

16-20

2 days

21-30

3 days

31-40

4 days

41 and above

5 to 10 days

61

RENEWAL of RADIO DEALER’S/MANUFACTURER/SERVICE CENTER PERMIT REQUIREMENTS

1. Duly accomplished application form for Radio Dealer/Manufacturer/Service Center 2. List of Test of Equipment as provided MC No. 2-05-88 3. Certificate of Employment of the Supervising Professional Electronics Engineer and

Technician with their corresponding confirmation (to submit a photocopy of the license) 4. Updated Mayor's/Business Permit



a. Filing fee PhP 180.00 b. Radio Dealer's Permit Fee PhP 1,200.00/year c. Manufacturer's Permit Fee PhP 1,760.00/year d. Service Center's Permit Fee PhP 1,200.00/year e. Inspection Fee PhP 720.00/year f. Documentary Stamp Tax PhP 15.00 per document


Step

Client Step


1



2



62

3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the application and processing of the Radio Dealer/Manufacturer/Service Center’s Permit Dealer’s Permit Estimated Time: see processing table


4

Release of the Radio Dealer/Manufacturer/Service Center’s Permit Dealer’s Permit Estimated Time: 5 minutes


PROCESSING TIME

Number of Permits

Number of Days

1-15

1 day

16-20

2 days

21-30

3 days

31-40

4 days

41 and above

5 to 10 days

63

CONSUMER WELFARE and PROTECTION BLOCKING OF LOST/STOLEN MOBILE PHONE/UNIT.

REQUIREMENTS : For Walk-in:

1. Duly accomplished Affidavit of Ownership and Loss with

Undertaking.

2. Proof of ownership

a) Mobile phone/unit box containing the IMEI; or

b) Purchase Receipt indicating the IMEI; or

c) Owner’s Certificate; or

d) In the absence of any proof of ownership: Police

Report indicating the IMEI.

3. Proof of Identity: Two (2) valid IDs (at least one government

issued ID).

For Mail, Fax and Email request for blocking:

1. Duly accomplished and notarized request form. (Affidavit of

Ownership and Loss with Undertaking), available at the NTC

Website (ntc.gov.ph)

2. Scanned copy of proof of ownership

a) Mobile phone/unit box containing the IMEI; or

b) Purchase Receipt indicating the IMEI; or

c) Owner’s Certificate; or

d) In the absence of any proof of ownership: Police

Report indicating the IMEI.

3. Proof of Identity: Two (2) valid IDs (at least one government

issued ID).

AVAILABILITY OF SERVICE: Monday – Friday 8:00AM – 5:00PM PROCESSING TIME Three (3) to Five (5) Working days

64

Step

Procedure Office/Person Responsible

1

For Walk-in:

1. Fill up a request for blocking form (Affidavit of Ownership and Loss with Undertaking).

2. Submit any of the following Proof of ownership: a. Mobile phone/unit box containing the IMEI; or b. Purchase Receipt indicating the IMEI; or c. Owner’s Certificate; or d. In the absence of any proof of ownership: Police

Report indicating the IMEI. 3. Proof of Identity: Present two (2) valid IDs (at least

one government issued ID). For Mail, Fax and Email request for blocking:

1. Send a copy of the accomplished and notarized request form. (Affidavit of Ownership and Loss with Undertaking), available at the NTC Website (ntc.gov.ph)

2. Submit a scanned copy of any of the following proof of ownership:

a. Mobile phone/unit box indicating the IMEI; or b. Purchase Receipt indicating the IMEI; or c. Owner’s Certificate; or d. In the absence of any proof of ownership: Police

Report indicating the IMEI. 3. Proof of Identity: Submit two (2) valid IDs (at least

one government issued ID).

For Mail: send to NTC-RO1, Airport Compound, Brgy. San Francisco, San Fernando City, La Union For Fax: Send to (072) 607-5656 For E-mail: Send to [email protected] NOTE: Clients may likewise send their request for blocking directly to the National Telecommunications Commission – CWPD, BIR Road, East Triangle, Diliman, Quezon City. For email: [email protected] For Fax: (02)921-3251 / (02)926-7722

Receiving and verification of requirements: For Walk-in: Atty. Wyndel P. Albano Ms. Marie N. Cariaga For mail & fax: Atty. Wyndel P. Albano Ms. Marie N. Cariaga For e-mail: Ms. Marie N. Cariaga

mailto:[email protected]

65

2

The requests for blocking are endorsed to the NTC – CWPD every Friday or the last working day of the week.

Encoding and Endorsement to CWPD – Central Office via e-mail: Ms. Marie N. Cariaga

3

Clients may verify the result of the blocking via phone call to the NTC – CWPD.

NTC WPD Mr. Victor Gusto Mr. Jay Tomogsoc Ms. Jorgeous Sumido Ms. Rosemarie Arceo Ms. Flora Anacay

66

. COMPLAINT ON SERVICES PROVIDED BY PUBLIC TELECOMMUNICATION ENTITIES (PTES) / CATV COMPANIES AND OTHER SERVICE PROVIDER

REQUIREMENTS

1. Accomplished complaint form available at NTC RO1 and NTC website or may file a formal written complaint

2. Supporting documents/evidence or proof of claim such as contract, billing statement, etc.; 3. Authorization letter if complainant is not the account holder

AVAILABILITY OF SERVICE: Monday – Friday 8:00AM – 5:00PM

PROCESSING TIME Five (5) to Ten (10) working days

Step


1

For Walk-in: Accomplish and submit the complaint form and other

requirements together with evidence and/or proof of claim.

For Mail, Fax and Email: Accomplish and submit the complaint form and other

requirements together with evidence and/or proof of claim; or

Submit a formal written complaint to the NTC-RO1.

For Mail: send to NTC-RO1, Airport Compound, Brgy. San Francisco, San Fernando City, La Union For Fax: Send to (072) 607-5656 For E-mail: Send to [email protected] NOTE: Clients may likewise send their complaint directly to the National Telecommunications Commission – CWPD, BIR Road, East Triangle, Diliman, Quezon City. For email: [email protected] For Fax: (02)921-3251 / (02)926-7722

a. Receiving and Recording of Complaint: Atty. Wyndel P. Albano Ms. Marie N. Cariaga


67

2

If the service provider has not acted upon the complaint within ten (10) days from notice thereof, the complaint is thereafter endorsed to the NTC – CWPD for appropriate action.

a. Endorsement to NTC-CWPD: Atty. Wyndel P. Albano b. Signatory: Dir. Danilo O. Cuenca

NOTE: On May 7, 2015, NTC and DTI entered into a Memorandum of Agreement (MOA) defining responsibilities in the delineation of mandates in the area of handling administrative complaints against Telecommunications companies. Under the MOA, the responsibilities of each party are as follows:

A. DTI shall handle complaints involving the following:

a. Warranty;

b. Misleading Advertisement;

c. Defective Products;

d. Fraudulent Sales Promo;

e. Deceptive Sales Practice;

f. Other complaints akin to the foregoing.

B. NTC Shall handle complaints involving the following:

a. Poor Service (Technical and Customer Service);

b. Billing Problem;

c. Fair Use Policy;

d. Denial of Subscription Plan Application;

e. Text Spams;

f. Text Scam;

g. Other complaints akin to the foregoing.

68

COMPLAINTS ON TEXT MESSAGE (TEXT SPAM, TEXT SCAM, ILLEGAL/OBSCENE TEXT MESSAGE, THREATS AND OTHER RELATED ITEMS

REQUIREMENTS : For Walk-in:

1. Duly accomplished complaint form.

2. Mobile phone unit containing the text message(s) or spam(s)

and mobile phone number of the message sender for

verification.

3. Two (2) valid IDs (at least one government issued ID).

For Mail, Fax and Email:

1. Duly accomplished complaint form. (Complaint on Text

Message / Complaint on Text Spam), available at the NTC

Website (ntc.gov.ph)

2. Screen shot copy of the complained text message(s) or

spam(s) together with the mobile phone number of the

message sender for verification.

3. Two (2) valid IDs (at least one government issued ID).

AVAILABILITY OF SERVICE: Monday – Friday 8:00AM – 5:00PM PROCESSING TIME : Three (3) to Five (5) working days.

Step


1

For Walk-in:

1. Fill up and submit the corresponding complaint form;

2. Present the mobile phone unit containing the message(s) or spam(s) complained of together with the mobile phone number of the message sender for verification.

3. Present two (2) valid IDs (at least one government issued ID).

For Mail, Fax and Email: 1. Secure and accomplish a copy of the Complaint on

Text Message or Complaint on Text Scam form, available at the NTC Website (ntc.gov.ph)

Receiving and verification of requirements: For Walk-in: Atty. Wyndel P. Albano Ms. Marie N. Cariaga For mail & fax: Atty. Wyndel P. Albano Ms. Marie N. Cariaga

69

2. Submit a screen shot copy of the text message or

spam complained of. The copy must show the date and time the message or spam was received together with the mobile phone number of the message or spam sender.

3. Submit two (2) valid IDs (at least one government issued ID).

For Mail: send to NTC-RO1, Airport Compound, Brgy. San Francisco, San Fernando City, La Union For Fax: Send to (072) 607-5656 For E-mail: Send to [email protected] NOTE: Clients may likewise send their complaints directly to the National Telecommunications Commission – CWPD, BIR Road, East Triangle, Diliman, Quezon City. For email: [email protected] For Fax: (02)921-3251 / (02)926-7722

For e-mail: Ms. Marie N. Cariaga

2

The Complaints are endorsed to the NTC – CWPD every Friday or the last working day of the week.

Encoding and Endorsement to CWPD – Central Office via e-mail: Ms. Marie N. Cariaga

3

Clients may verify the result of the complaint via phone call to the NTC – CWPD.

NOTE: 1. Text Spam Messages from content providers are subject to NTC Memorandum Circular No.

04-07-2009 dated July 7, 2009.

2. Complaints on Text Scam are automatically reported by NTC – CWPD to the concerned Telco

for the blocking of the SIM Card of the text scam offender.


70

OTHER SERVICES ISSUANCE OF DUPLICATE/TRUE COPY REQUIREMENTS

1. Duly notarized Application for Duplicate 2. Affidavit of Loss 3. Photo copy of license/permit or certificate


a. Duplicate Fee PhP 120.00/copy b. Authentication Fee

1. Radio Operator's Certificate PhP 6.00 first copy PhP 2.50 succeeding copies

2. Permits/Licenses/others PhP 24.00 first copy PhP 6.00 succeeding fees

c. Documentary Stamp Tax PhP 15.00 per document d. Certification Fee PhP 120.00

PROCESSING TIME 45 minutes

Step

Client Step


1

Submit duly accomplished application with the copy of the permit/license/certificate to the Enforcement & Operations Division (EOD) for initial screening and secure Order of Payment for Duplicate Fee/Authentication Fee/ Certification Fee and Documentary Stamp Tax Estimated Time: 15 minutes


71

2



3

Go back to the Enforcement & Operations Division (EOD) for the official receipt of the application and processing of Duplicate or Authentication of Permit/License/Certificate Estimated Time: 15 minutes


4

Release of the Duplicate/Authenticated Permit/License/Certificate Estimated Time: 5 minutes


72

REQUEST FOR RESTRICTED LAND MOBILE OPERATOR'S SEMINAR REQUIREMENTS

1. Letter of request for Restricted Land Mobile Operator's Seminar 2. Copy of Permit/License in the Land Mobile Service 3. List of attendees to the seminar

AVAILABILITY OF SERVICE Monday to Friday 7:00 AM to 6:00 PM PROCESSING TIME 15 minutes

Step

Client Step


1

Submit duly the letter of request for Restricted Land Mobile Operator's Seminar with a copy of the permit/license in the land mobile service for receipt and assignment of lecturer. Estimated Time: 15 minutes

Enforcement & Operations Division (EOD) Engr Khevin S. Guzman or any available technical staff

Note: The seminar will be conducted in-house, if the attendees is less than fifteen (15) persons every last Wednesday of the month.

73

SPECIAL RADIO SERVICES FIXED and LAND MOBILE SERVICES a. Application for Permit to Purchase b. Application for Radio Construction Permit c. Application for New Radio Station License d. Application for Renewal of Radio Station License e. Application for Modification of Radio Station License f. Application for Permit to Possess for Storage

AMATEUR RADIO SERVICE

a. Application for Permit to Purchase b. Application for Permit to Possess c. Application for Renewal of Radio Station License d. Application for Modification of Radio Station License

SAFETY RADIO SERVICES MARITIME RADIO SERVICE

a. Application for Ship Radio Station License b. Application for Permit to Possess c. Application for Renewal of Radio Station License d. Application for Modification of Radio Station License

AERONAUTICAL SERVICE

a. Application for Aircraft Radio Station License b. Application for Permit to Possess c. Application for Radio Construction Permit d. Application for Renewal of Radio Station License e. Application for Modification of Radio Station License

NETWORKS and FACILITIES

a. Application for Renewal of Radio Station License b. Application for Modification of Radio Station License c. Application for Permit to Possess for Storage

TVRO and CATV

a. Application for TVRO Registration/TVRO Station License/CATV Station License b. Application for Modification of Radio Station License

74

RADIO OPERATOR'S CERTIFICATION

a. Application for Radio Operator Certificate b. Information Sheet (handwritten)

MOBILE PHONE DEALER/RETAILER/RESELLER/SERVICE CENTER

a. Application for Mobile Phone Dealer/Retailer/Reseller/Service Center

RADIO DEALER/MANUFACTURER/SERVICE CENTER

a. Application for Radio Dealer/Manufacturer/Service Center

CONSUMER WELFARE and PROTECTION

a. Affidavit of Loss with Undertaking b. Complaint Form c. Complaint on Text Messages

OTHER SERVICES

a. Application for Duplicate b. Request for Restricted Land Mobile Operator's Seminar

cciittiizzeenn''ss cchhaarrtteerr -...

Documents