ccifc - brochure training offer en

WWW.C

CIFC.O

RG

JOB.C

CIFC.O

RG

TRAINING OFFER

THE FRENCH CHAMBER OF COMMERCE AND INDUSTRY IN CHINA

中国法国工商会2013年培训

2013

Bei j ing branch

Recruitment and TrainingWe know you, we know them

French Chamber HR services: A qualified HR team, whenever you need it

HR

SE

RVI

CES

▶ FIND THE BEST TALENTS

▶ TRAIN YOUR STAFF

WWW.CCIFC.ORG JOB.CCIFC.ORG

Our c l ient s:

A i r Fra n ce , A i rb u s , A reva , Auc h a n , CN P A s s u ra n ce s S . A . , E D F, G D F S U E Z , M a z a rs , Le roy M e rl i n , PSA , S ai nt- G o b ai n , S e rac , S e r vi e r, S c h n e i de r E l e c t ri c , S o c i é té G é n é ra l e , Ve o l i a , Th a l e s , Tot a l , TL S co nt ac t . . .

H UA N G H a i l i n ghu ang. ha i l ing@ccifc .orgTe l: +8 6 (1 0) 6 4 61 026 0 - 4 0

L I A N G Co n gl i ang.cong@ccifc .org+8 6 (1 0) 6 4 61 026 0 -5 0

招聘与培训

Formation2012xb.indd 3 12-5-9 下午2:55

3

Dear Madam, Dear Sir,

We are pleased to provide you with our Training Program for 2013. Please discover our

most successful training packages as well as our new training sessions for the first

time, most courses taught in English or in Chinese.

Since 2004, we have proposed public and in-house training courses to our members

and non members. Today, CCIFC organizes around 50 professional training courses,

independently or in collaboration with other organizations. The topics of our courses are

quite varied, e.g. Management, Human Resources, Finance, Sales, Marketing, Quality

or Personal development.

With efforts of our training team and our highly qualified trainers, we have succeeded in

keeping both topics and contents of our packages in line with the ever-changing demands

of the workplace.

We wish to take this opportunity to inform you that after the success of our Global

Manager Program first session in 2012, CCIFC is delighted to launch two new sessions in

2013.

This high-quality program, certified by CCIP, with professors and experts coming from

ESCP Europe, ranked 2nd worldwide in 2012 by Financial Times for its Master in

Management, will provide participants with a solid and sound knowledge of general

management skills and business practices.

Furthermore, each public session can also be proposed as in-house training, custom-

made according to the specific needs of the company and its staffs.

We would finally like to thank our long-time training cooperators: Bencham, Spanish

Chamber, Swisscham, German Chamber and European Chamber, as well as all the

Companies having chosen CCIFC Training: Areva. Air liquide, Alcan, Altran, Arc

International, Arkema, Auchan, Bureau Veritas, Carrefour, EFTEC, Ensival Moret, Hermes,

L'Oréal, LVMH, Novasep, PCM, PSA, Saint-Gobain, Schneider Electric, Veolia, Total…

Mme Hailing HUANG

Human Resources Support Manager

CCIFC Beijing I French Chamber I 中国法国工商会

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Leadership DevelopmentExecutive Coaching

Sales TrainingCentre of Excellence for MBTI® & FIRO-B®

领导力发展

高管教练

销售培训

MBTI® 和 FIRO-B® 的卓越中心www.mdsbeijing.com

since 1995

始于1995

LEA 360™


7

EMPOWERING YOUR EXECUTIVE ASSISTANT

COURSE OBJECTIVES 课程目标

WHO SHOULD ATTEND 培训对象

COURSE OUTLINE 培训大纲

Give your Executive Assistant the opportunity to be exposed to time management, problem solving, business writing and communication skills to empower them to work independently, and more importantly, to become the first line of defense against the innumerable distractions in supervisor’s everyday work life.Participants will engage in practical activities and be given tools and templates applicable to their daily jobs.

Understand the importance of professional presence on the job and business etiquetteLearn how to self-manage to become more effective and efficient using time management,scheduling and prioritizingRecognize and manage conflict situationsDealing with difficult peopleDraft logical and concise communiquésCommunications skills, including listening, questioning, and being more assertive.

Personal and Executive assistants with experience assisting managers and executives.Office managers, secretaries, administrative assistants

Member 会员: 3 500 RMB/person - Non member 非会员: 4 000 RMB/personFee includes lecture, course material and lunch.* 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

English 英语

Day 1Morning -Clear Communication- What is communication- Barriers to communication- Asking the right questions- Key communication skills- Funnelling and getting the right answers

Afternoon - Dealing with Problems Effectively- Providing Bad News- Sandwich Technique- Agreeing and Disagreeing- Understand the ways to influence- Planning your message to deliver constructive solutions

Day 2Morning - Business Writing - Time Saver/KISS - Abbreviations - Being positive - Using Statements + Benefit/Consequence - Effective Emailing

Afternoon - Time Management and Priorities - What is Time Management? - What is a Priority? - Strategies for Priorities - What's your priority?- Distractions in the work place - An effective meeting

高级助理培训

Price 价格

Language 语言 Facilitator 讲师 Alistair McArthur


8

Empowering Secretarial Staff




An interactive class of self-analysis for secretarial staff. The course begins with trainees reviewing their own communication style and providing peer feedback.

Trainees will be exposed to effective communication styles and how to prepare messages before delivering it, while also considering the receiver’s position.- Asking Questions and Funneling- Problem Identification and Generating Options- PDAC Method of Writing Emails and Proof Reading- Develop templates for 4 common communicated- Active Listening: LISTENER

Secretaries and support staff who are responsible for communicating the right message to internal and external customers.

Member 会员: 2 400 RMB/person - Non member 非会员: 2 800 RMB/personPrice including lecture, course material, coffee break and lunch.* 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

English 英语

Morning

Clear Communication- What is communication- Barriers to communication - Asking the right questions - Key communication skills- Funnelling and getting the right answers

Afternoon

Dealing with Problems Effectively and Writing- Understand the ways to influence - Planning your message to deliver constructive solutions - Being positive- Using Statements + Benefit/Consequence- Effective Emailing

秘书培训

Price 价格



9

Effective Business Writing




How much time do you spend writing emails or letters? We can show you how to cut that time in half through knowing how to structure every email you write so you know what to say before your fingers hit the keyboard.

This 2 day course will enable participants to leave with templates structured for different scenarios. Take your work back as well as your templates and share them with your team.

Human Resources, Sales, Marketing, Purchasing and professionals using email and writing letters daily basis.


English 英语

Day 1Part 1: Approaches to Writing- KISS and Conjunctives- Action Writing- Writing ToolsPart 2: Writing Styles- Being Positive- Writing using effective sentences- Using statements- Saying what you mean- Selling your ideas with confidencePart 3 Using the language correctly- Using effective adverbs and adjectives- Transitional structures that improve readingflow- Writing in specificsPart 4 Planning a message- Effective sentence structure- Using topic sentences- Overused words- Using powerful verbs

Close: Assignment and Technique Review

Day 2Part 5 Effective Writing- Using E-Mail Effectively - Enquiries and Replies - Summarising Concisely - Tone and Structure - Structuring with PDA - Empathizing with Readers - Reflective Language - Personalizing

Part 6 Template Building and Assignments - Requesting information - Giving good/bad news - Saying what you can/cannot do - Apologizing- Making a strong complaintPart 7 Business Reports and Proposals- Structure of short reports - Drawing Conclusions - Making Recommendations

Close: Assignment and Course Summary

高效商业写作技巧

Price 价格



10

The Confident Negotiator




Do you need to negotiate internally with colleagues, suppliers or customers? Do you want to be able to ensure that the best outcome is achieved for both parties? Do you need to manage conflicts effectively throughout the negotiation process?

The Confident Negotiator program enhances the negotiating skills of client and non-client facing professionals, teaching them the techniques to create win/win outcomes and to maximise the satisfaction of both parties. Utilising a number of typical negotiation situations as case studies, the theory of negotiating is applied to the practical challenges involved in day-to-day sales and client/staff interactions. The program is highly interactive and comprises a series of role play scenarios to reinforce the learning.

• All personnel who need to negotiate with other people both internally and externally


English 英语 Chinese 中文

Day 1• An assessment of participant's negotiating skills at the commencement of the program • Negotiating win/win - an exercise to determine our preferred style Working With Cells • Negotiation research findings and common techniques used in negotiating • Preparation activities to be undertaken prior to negotiating • Case study - role play practice of the preparation activities • The nature and importance of concessions - Financial versus non-financial concessions • Case study - role play practice of concession management and usage

Day 2• Relationship Dynamics • Nature and sources of power in the negotiation • Identify personal sources of power • Using the power you have • Techniques to avoid impasse and a breakdown at the end of negotiations • Resolution tips • Case study - role play practice of handling impasse and closing a negotiation • Close and Review

运筹帷幄的谈判者

Price 价格



11

Presentations: Exceeding Expectation




• Identify traits of influential presenters and conduct an evaluation of your presentation style, • Frame and improve your delivery style to accentuate your presentation strengths, • Assess the audience and adapt presentation styles accordingly, • Create presentation environments suitable for your audience, • Create meaningful content that guides the audience to take action, • Effectively deal with questions and objections.

This workshop is designed for professionals who:

• Have never been given systematic feedback about their presentation skills • Want to better understand their audience• Are preparing to change positions and need to adapt their presentation skills accordingly

This course is also encouraged for staff who have some experience and are going to be expected to make presentations to management and executive stakeholders.

Member 会员: 3 900 RMB/person - Non member 非会员: 4 400 RMB/personFee includes course material and lunch.* 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.


Day 1• The Influential Presenter • Individual Reports (self-assessed, known strengths & areas for development)• Presentation #1: "A Window into My World"• Charisma,Passion & Confidence: Accentuate your presentation to keep decision makers engaged• Presentation #2: The 60 Sec Spontaneous Response• Handling Post-Presentation Questions & Objections• Introduction to Speech Preparation and Templates• Presentation #3: The Informative Presentation

Day 2• Presentation #4: Speaking With Passion • Preparing for Evaluation & Feedback • Visual Aids: Reassessment of Effective Usage • Adapting Presentation Style to learning preferences • The Psychology of Influence: Using the AIDA structure• Influencing techniques• Creating 'Value' Dialog• Presentation # 5: A Value Proposition (Your needs, Our Solution, Value to you)• Reaffirmation of Individual presentation strengths: Delivery Templatese

卓越演讲技巧

Price 价格



12

Supreme Customer Service


• Produce strategically responsive (non-reactive) service staff • Develop the ability to provide individually tailored interactions with stakeholders • Promote a sense of comfort, safety and respect in customers who have a complaint • Generate consistency in positive outcomes when communicating between sales, service and development departments • Have the ability to deal quickly when faced with difficult situations,questions, or require follow up• Confidently project oneself in meetings, training and in other communication forms. • Sponsor customer loyalty • Creation of a service team that performs with a sense of comfort, control & confidence • Deal with conflict and difficult situations.

•培养战略性应变力强的（非被动式）服务人员•培养独立为客户解决问题的能力•为感到不满的客户提供舒适感、安全感, 学会尊重•与销售、服务、拓展部沟通时，产生积极效益•在遇到困难、疑问或需求时，快速应对问题的能力•在会议、培训或其他沟通场合，自信的表现自己•忠诚对待客户•创建一个舒适、自制、自信的团队•应对冲突和困难的能力。


卓越的客户服务

Price 价格

Language 语言

Member 会员: 3 900 RMB/person - Non member 非会员: 4 400 RMB/person * Price including material and lunch. * 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.


• Customer Service 客户服务部门• Sales 销售部门• Marketing and Communication Departments 市场营销与交流部门

Facilitator 讲师 Alistair McArthur


13

Professional Etiquette




• Making a 30 second impression • Understand the value or professional etiquette in the workplace and environment. • Professional communication styles and building rapport • Learn acceptable email etiquette • Make communication clearer• Managers required to give presentations with impact. • Training managers required to prepare materials for workshops..

• Support Staff and Administrators• Marketing and Communication Departments

Member 会员: 2 400 RMB/person - Non member 非会员: 2 800 RMB/personPrice including lecture, course material, coffee break and lunch.* 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

English 英语

Morning

• Workshop Goals • Developing a professional Image • Professionalism in the Workplace

• First Contact: Making an Impression • Professional Language & Body Language • The A,B,C of a professional image• Telephone Manner • How to be a good Conversationalist • Networking • Meeting Etiquette

Afternoon

Communication : Business Writing

• Make your writing clear, concise, and correct • Improve sentence construction and paragraph development• Identify ways to make your writing simpler and easier to read • Develop effective business letters for tough situations• Use proper e-mail etiquette

职业礼仪关键

Price 价格



14

Reaching Your Goals: Including Coaching Skills Practice


The Reaching Your Goals Group Coaching series will be led by an MDS Professional Coach. The programme will utilize a number of coaching tools to help you align your values and beliefs with your overall vision and goals. The programme will then support you to implement the necessary steps to reach those goals.

Overall Goals and Objectives:• To gain a better understanding of your individual values and strengths and clarify your overall vision for the future and goals• To develop a plan for moving toward your goals• To practice using coaching skills in supporting others in the group to reach their goals

Overall Approach for Programme:• The programme will include six group coaching sessions, delivered over six months• Each group coaching session will last 3 hours• There will be assignments and resources provided in between each coaching session

English 英文

Price 价格

Language 语言

Member 会员: 8 000 RMB/person - Non member 非会员: 10 000 RMB/personPrice including lecture, course material, coffee break and lunch.



All career professionals

Facilitator 讲师 Tracy Driscoll

Coaching Tools and Topics included:

• You will receive an MBTI® Step II Assessment to raise your level of Self Awareness • Values Assessment• Coaching tools to clarify your Personal Vision• Effective goal setting and strategies to support you achieving your goals• Model to Practice Basic Coaching Skills• Energy Drainers and Boosters• Action Planning Tools


15

Time and Stress Management


Stress is the "wear and tear" our bodies experience as we adjust to our continually changing environment; it has physical and emotional effects on us and can create positive or negative feelings. As a positive influence, stress can help compel us to action; it can result in a new awareness and an exciting new perspective. As a negative influence, it can result in feelings of distrust, rejection, anger, and depression, which in turn can lead to health problems such as headaches, upset stomach, high blood pressure, heart disease, and stroke. Identifying unrelieved stress and being aware of its effect on our lives is not sufficient for reducing its harmful effects. Just as there are many sources of stress, there are many possibilities for its management.

压力是我们使自己适应周围不断变化的环境而使产生的“消耗和磨损”；它的生理变化和情绪变化使我们产生积极或消极的感受。因为积极的影响，压力能够迫使我们采取积极的行动，带给我们新的意识和令人兴奋的创意。消极的影响，它会使我们产生怀疑、拒绝、发怒、忧郁，近而导致我们健康出现问题，像头疼、胃病、高血压、心脏病、和其他的压力。为了减少压力对我们身体的影响，我们不仅仅要发现压力，认识压力，并且要找到压力源，最终对压力进行有效的管理。

Chinese 中文

时间与压力管理

Price 价格

Language 语言



-Time Management Theory 时间管理理论-Dealing with Time Wasters 对待时间杀手-Organizing Your Working Area 管理你的工作区域-Understanding Stress 压力管理概述-Managing Stress 管理压力


The professionals who need to make the most out of his/her life and work.

任何需要使生活和工作便得更有意义和效率的职业人士。

Facilitator 讲师 Ms. May He


16

Effective Communication and Presentation Skills


You communicate with your boss, your subordinates, your clients, your competitors, etc. First, you will learn the methods to talk smart and always bring across your point. With the efficient communication skills you will learn, you will be a more effective team player, a better listener, and an efficient problem solver. Having presentation skills and being confident in public speaking will increase your career opportunities, as delivering professional presentations to clients and business partners is becoming an essential part of today's business world. The training will take you step-by-step through the process of developing an effective presentation from choice of a topic and organization of materials,you will become a successful speaker and get support from others.

您无时无刻都处在沟通之中:与上司，与下属，与客户，与竞争对手，提升人际关系影响力必须具备良好的沟通能力。通过本课程的学习，您将能提高您的表达能力与聆听技巧，与他人良好沟通；您将掌握在团队中良好、有效沟通的诀窍，使您的团队工作更有效率。不论我们在通知、影响、说服，还是促使别人行动时都需要演讲。通过表达来传递信息，是一种有力的影响和说服他人的手段。本培训将告诉您如何在公众场合泰然自若地进行有说服力的表达、演讲和沟通，帮助您成为优秀的演讲者，将信息有效传送给他人，同时赢得他人的合作及认同。

Chinese 中文

高效沟通与演讲技巧

Price 价格

Language 语言


COURSE OUTLINE 培训大纲-Fundamentals of good communication 有效沟通的基础 -Express oneself ideas and feelings clearly 清晰表达自己的想法与感受-Persuding and influencing people by active listening and questioning skills 通过聆听与提问技巧说服影响他人-Dealing with people with different working and communication styles 与不同沟通与工作风格的人有效沟通-Developing interpersonal competence 增强人际关系能力-A successful speaker 精彩演讲的秘诀


The employees, supervisors, managers, teamleaders, project managers and and salesman who need to influence others or explain new policies, procedures, products, projects by communication and powerful business presentations.

需要通过沟通与演讲影响他人达到工作目标的以及汇报工作、发布新产品员工、主管、经理、团队负责人、项目负责人以及销售人员相关职业人士。

-Formulate objectives and create outline 撰写目标与确定大纲-Prepare materials and visual aids 准备资料与视觉工具-Good starting and perfect ending 有效的开场白与完美的结尾-Keeping audiences’ attention 保持观众注意力的秘诀-Tips of using body language and tone of voice 运用肢体语言、语音语调的技巧-Handling questions from audiences 处理观众的提问与反馈



17

Communication and Negotiating Skills


Communication and negotiation skills are vital and the key success factors to all kind of business nowadays. The programme trainer will lead the participants understand their own and others interpersonal style and by applying the most updated tools. Participants will learn to improve the relation with co-workers, customers, friends and family members so as to achieving success in all kind of negotiation situations. Trainer will make use of actual business cases sharing, role play, to let participants be involved and experience the latest communication skills and negotiation process from a different angle.在现今商业社会无论从事那一种行业，沟通能力和谈判技巧可说是成功必须具备的基本要素。本课程引导学员认识自身及别人的人际风格，让学员學習如何改善与工作伙伴、客户、家人和朋友之间关系进而在谈判桌上达至致胜之道。课程导师会透过真实案例的分享、角色扮演，引导学员参与讨论，启发学员从多角度去认识最新的人际沟通技巧及谈判流程。

Chinese 中文

沟通、影响力和谈判技巧

Price 价格

Language 语言



-Positive attitude and relationship-building strategy 建立正面态度及人际关系的策略-Assess individual profile and communicate with people with different styles 评估个人的人际风格及与不同风格的人沟通-Characteristics of positive communication and how to communicate assertively 正面沟通的特点及何谓决断的沟通 -How to listen, ask question and give quality feedback in order to 如何通过聆听、发问及回蚀技巧-Build understanding and acceptance 去建立谅解和接纳-Causes of conflicts and strategies and process for resolving conflicts 冲突的成因、化解冲突的策略和流程-What is negotiation and understand the negotiation process 认识什麽是谈判和谈判流程 -Effective preparation for negotiation 有效地计划及准备你的谈判-Making and getting meaningful concessions 在谈判过程中让步的决策-Breaking negotiation deadlocks 如何解除谈判的各种障碍


Suitable for those who want to improve their communication skills and enhance negotiation skills in order to achieve performance excellent in career path.

适合从事各种行业有志改善人际沟通技巧，并希望通过提升谈判能力从而改进工作表现的人士。

Facilitator 讲师 Alan Lee


18

Innovation Training (Creative Problem Solving & Decision Making)

COURSE OBJECTIVES 课程目标Facing the complex, open-ended, ever-changing challenges, organizations should realize that constant, ongoing innovation is critical to stay ahead of the competition. As a business leader, how effective you are managing these business difficulties? Can you break thought patterns and think differently? This workshop will feature you how to utilize tools to spark creativity, and enable you to develop comprehensive approach to solve problems with fresh ideas and make high quality decisions.

面对复杂、开放、多变的挑战，企业意识到不断创新是在竞争中保持领先地位的关键。作为领导者，你能有效地应对这些商业难题与挑战吗？你能打破思维定势，从不一样的角度思考问题吗？本课程将教你如何运用工具擦亮创意的火花，开拓解决问题的广泛的思路，用崭新的意念做出高质量的决策。

Chinese 中文

创造性解决问题和成功决策

Price 价格

Language 语言


COURSE OUTLINE 培训大纲-Identifying blockings to creative thinking and expanding your creativity 认识创造性思维的障碍及拓展你的创意-Application of Creative tools 如何应用创意工具提升创造力-Problem Solving and decision making based on KT Model 引用KT模型去解决问题和作出决策-The process of problem solving 解决问题的程序-Situational appraisal and problem root causes analysis 处境评估及剖析问题根源-Decision analysis – select the most cost effective solution 决策评估 - 选择最附合成本的方案-Risk assessment and management 风险评估与管理-Establishing contingency plan 建立应急计划-Evaluating the solution effectiveness after implementation 评估方案实施效果


Middle to senior managers 中高层管理人员

Facilitator 讲师 Alan Lee


19

Receptionist Training


The role of the receptionist is of paramount importance for creating the right image for an organisation. "You don't get a second chance to make a first impression" has never been so perfectly true than with regard to the role of the modern receptionist. Today, receptionists are being asked to take on new roles and responsibilities in order to add value to an organisation. This course examines the role of the receptionist and gives practical tips and advice so that you can fulfill your job in a professional way and perform at your best.

前台接待在组织中的角色是极为重要的，因为她时刻树立着并代表着公司的整体形象，“没有第二次机会留下第一印象”。因此，组织对于前台接待这一角色的要求也越来越高，他们有责任为公司构建正面形象，本课程将从服务的角度，为前台接待员提供非常实用的技巧，提升她们的整体素质。

Chinese 中文

专业的前台培训

Price 价格

Language 语言



-How to make the first impression in the right way 创建良好的第一印象-Meeting and greeting visitors 接待来访者-Effective communication: verbal and non-verbal communication, sending and receiving messages 高效沟通; 语言与非语言，传送与接收信息-Questioning techniques to understand a caller's/visitor's requirements 运用提问问题的技巧，获取顾客需求-Telephone etiquette: best practice in taking and transferring a call 电话礼仪: 接转电话、留言电话-Dealing with difficult situations and people 处理有问题的人和事-Handling complaints: tips for controlling yourself 处理投诉: 控制自己的情绪-Managing a computer, e-mail and documents 管理电脑、文档、邮件

WHO SHOULD ATTEND 培训对象Newly appointed Receptionists, or experienced Receptionists who want to benefit from continuing development and improvement of their existing skills.

那些新担任前台接待工作的，或者具有前台接待工作经验的，想进一步提升与发展自己职业技能的人。



20

Advanced English in Business

COURSE OBJECTIVES 课程目标It covers Business English communication in a company with an emphasis on cultural expectations and the western way of performing tasks and thinking about business. The class covers practical and effective methods for dealing with English communication in a professional manner. Each class includes conversation and/or writing, vocabulary and cultural tips.

此课程全方面涵盖商务英语交流内容，侧重于跨文化背景下的商务英语交流。课程包括商务英语对话，写作，跨国公司里跨文化交流的内容，具有很强的实用性。

English 英文

商务英语提高班

Price 价格

Language 语言



-Corporate overviews and terminology大纲和术语 -Effective and professional looking emails有效和专业的邮件写作-Marketing and sales市场和销售英语-Effective telephone calls 有效的电话交流-Talking to the boss 与上司交流-Decision making 做决定-Managing staff in a multinational company 跨国公司里管理员工-Giving financial information 财务信息-Report writing 报告写作-Cultural differences that affect communication 影响交流的文化差异-Communicating in meetings/getting your point across 会议交流/突出重点


People who are at an intermediate (or above) English level and want to improve their Englishcommunication skills in Business.

具有中级及以上的英语水平，希望提高商务英语交流水平人士。

Facilitator 讲师 Ms. Bonnie Rich


21

Cross Cultural Communications (2.5 hours workshop)


An interactive workshop to discuss and outline the challenges of doing business in China

Provide attendees with a cultural experience to take back to their offices. The training will highlight the major barriers to communication in China and discuss approaches to overcome them.

通过一个互动式的研讨会来讨论在中国开展业务的基本情况与将会面对的挑战。

研讨会将会给与会者提供一种文化上的体验，并使其将这种体验带回到他们的工作中去。本次培训将突出讲述在中国沟通上会遇到的主要障碍，并讨论克服这些障碍的主要方法。


跨文化交流（2.5小时研讨会）

Price 价格

Language 语言

Member 会员: 150 RMB/person - Non member 非会员: 200 RMB/person Price including refreshment.


Anyone involved in managing cross-cultural teams, all cross-cultural teammates

工作中涉及到跨文化管理的管理人；跨文化团队的成员


Time 时间 8.30 am > 11.00 am (2.5 hours)


22

« Bienvenue à Pékin ! »Jeudi 10 octobre, 2013 de 14h00 à 18h30

La Chambre de Commerce et d'Industrie Française en Chine vous souhaite la

500 RMB/personne - 900 RMB/couple (Veuillez vous inscrire avant le 27 septembre.) * cocktail compris* 10 places gratuites réservées aux demandeurs d'emploi. Si c'est votres cas, merci de nous faire parvenir votre candidature lors de votres inscription.

Français

13h30 Accueil des participants

13h55 Ouverture du Séminaire par la directrice d'Antenne, CCIFC Pékin

14h00 PARTIE 1 DISPOSITIF FRANCAIS

14h00 Services consulaires, Lycée Français, Centre Culturel français etc. par le conseiller pour les affaires consulaires, Ambassade de France

14h30 PARTIE 2 CADRE ECONOMIQUE

14h30 Cadre général politique et économique Echanges économique France Chine CCIFC / Entreprises françaises en Chine

15h00 Contexte juridique chinois et fiscalité des entreprises

15h30 Ressources Humaines et loi du travail

16h00 Pause

16h30 PARTIE 3 INTERCULTUREL

16h30 Entreprendre en Chine

17h30 Clotûre du Séminaire et Cocktail

Tarif:

Langue

Programme

Destiné à tous les nouveaux arrivants en Chine - seul ou en famille, en poste ou sans emploi

Lieu: C512, Lufthansa Center No. 50 Liangmaqiao Road, Chaoyang Disctrict Beijing


23

Hiring for Success: Behavioral Interview Techniques

COURSE OBJECTIVES 课程目标Published research studies and practical application have proven the effectiveness of behavioral interviewing techniques. However, very few organizations do it on an expert level. This program is based on Dr. Janz’s widely distributed book on Behavior Description Interviewing and provides a set of behavioral interviewing skills as well as various kinds of skill practices. Participants shall:-Learn to analyze the costs incurred when a wrong hiring decision is made.-Develop a fair and consistent interviewing process for selecting employees.-Prepare better job advertisements and use a variety of markets.-Develop a job analysis and position profile.-Use behavioral, achievement oriented, holistic, and situational interview questions.-Understand the basic employment and human rights laws that can affect the hiring process.

所有已发表的研究成果和实践均已证明行为面试的效用。但很少企业能将行为面试真正发挥到实处。这门课程根据Tom Janz博士《Behavior Description Interviewing》一书而设计，提供了一系列行为面试的技能培训及各种形式的练习。课程结束时，学员将：-学会分析错误的聘用决定对公司造成的损失； -制定公平一致的面试流程甄选人才； -制作更好的招聘广告和市场宣传； -学会撰写职位说明书和岗位概况； -采用行为导向，成果导向，全面以及情境式面试提问技巧;-掌握影响招聘过程的聘用和人权方面的基本法规。

《成功招聘：行为面试技巧》

Price 价格

Language 语言



-6 stages and 3 levels of factors in hiring process. 招聘的6个阶段和3大要素-Behavior vs. Traditional Interviews. 传统面试 vs 行为面试-Analyzing the cost of hiring an employee. 分析招聘成本分析-Performing a job analysis and writing a position profile. 进行工作分析和撰写职位概况-Various ways to determine what technical and performance skills the candidate will need. 确定招聘岗位的技能和绩效要求-10 tests for advertising guidelines. 招聘广告制作十大指南-Non-verbal signals during an interview. 面试中的非言语交流-Other Interview Techniques. 其他面试技巧-Effectively interview difficult applicants. 难以应付的候选人


All HR functions and HR oriented people.

人力资源部门所有员工，以及有志于从事人力资源工作的员工。

English 英语 Chinese 中文 Facilitator 讲师 Andy Wong


24

H u m a n R e s o u r c e M a n a g e m e n t f o r N o n - H R Professionals

COURSE OBJECTIVES 课程目标This Program breaks down into two categories. Tangibly, participants will receive a manual, customizable employee handbook, and all the forms necessary to manage the human resources function at their companies. This alone is worth the “price of admission. Even more valuable is the intangible benefit; the confidence to handle existing HR issues with conviction, and the ability to foresee and resolve other matters, make appropriate recommendations and take the proper course of action.

这门课程由两大部分内容组成。学员收到的实物教材有课本，用户化的员工手册以及履行企业人力资源职责所需使用的所有表格。光从这一点看，这门课程就已经“物有所值”。但更有价值的是学员从中获取的无形益处：在处理人力资源问题上能更坚定与自信；能预见和解决其它事情的能力；能提出恰当建议和采取适当的行动。

非人力资源专业人士的人力资源管理

Price 价格

Language 语言


COURSE OUTLINE 培训大纲-Managing Human Resources Today? 当下环境中的人力资源管理 -Personnel Planning and Recruitment 人事计划与招聘 -Testing and Selecting Employees 员工测试与甄选 -Training and Development Employees 员工培训与发展 -Performance Management and Appraisal 绩效管理与评估-Compensating Employees 员工薪酬-Managing Labour Relations and Collective Bargaining 管理劳资关系和集体谈判-Ethics and Fair Treatment in Human Resource Management 人力资源管理的职业道德与公正-Protecting Safety and Health 安全防护与健康

WHO SHOULD ATTEND 培训对象This course is designed especially for Team Leaders, Line Managers and Senior Managers who are keen to achieve better effectiveness in recruiting, motivating and managing a valuable team.

这门课程专为致力于提升招聘、激励和管理有价值团队等方面效能的团队领导者、直线经理和高级管理人员而设计。

English 英语 Chinese 中文 Facilitator 讲师 Andy Wong


25

Excel: Database Management



If you manage databases using Excel, you will want to attend this course.

We will walk you through the steps of working with multiple workbooks and merging them into one easily managed database. If you accumulate databases on a regular basis from your sales team, research or events, you will most likely want to update your master database with information while removing all duplicate information.

The full day course will provide you with the knowledge to start using Excel to manage your information more effectively, while saving your hours of frustration.

This program covers the following key topic areas:• Lookup & Information Functions • Advanced List Management - merge files, workbooks, worksheets. • Trim cells, text to columns, split cell data. • Manipulating Pivot Tables - 2007 has additional features • What If Analysis - use the function to do the workings for you • Protecting & Sharing Files - security • Introduction to Macros - recording common tasks• Managers required to give presentations with impact. • Training managers required to prepare materials for workshops..

• Marketing, Sales, HR, Accounting - team members who regularly use Excel to manage databases.

Participants are encouraged to bring their own laptops with MS Excel already installed. We can arrange laptops with the MS Excel for an additional fee of 300RMB.

Member 会员: 1 500 RMB/person - Non member 非会员: 1 800 RMB/personFee includes course material and lunch.* 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

English 英语

Excel-数据库管理

Price 价格



26

PowerPoint Essentials




• Enhance current PPT capability • Use technology to your advantage • Learn to prepare great hand outs and use PowerPoint as a professional presenter• Planning your presentation

• Managers required to give presentations with impact. • Training managers required to prepare materials for workshops. • Staff who are required to use PowerPoint to communicate ideas, trends and business updates.

Participants are encouraged to bring their own laptops with MS PowerPoint already installed. We can arrange laptops with the MS PowerPoint for an additional fee of 300RMB.


English 英语

Inserting Pictures And Images • Text, Captions, And Picture Order • Picture Layout, Frame Shape, And Design Templates• Applying Colour EffectsImplementing Animation• Entrance And Exit Effects • Emphasis Effect • Animation Schemes• Add And Draw Motion Paths• Speeds And Timing Options

Reviewing A Presentation• Sending A Presentation For Review • Adding Comments And Making Changes • Combining Reviewed PresentationsDelivery Options• Packaging A Presentation To A CD • Opening Packaged Presentations • Delivering A Presentation On A Computer

Creating And Working With Tables• Inserting And Drawing Tables • Inserting And Deleting Columns And Rows • Working With Cells

Constructing Table Layout • Changing Your Border • Shading And Fills • Adding And Formatting Wordart

Working With Charts And Graphs • Creating Charts And Graphs • Adding Titles And Data • Legends And Labels• Organisational Charts• Resizing

Customizing Your Diagrams • Adding/Editing Shapes • Altering Diagrams • Changing Diagram Schemes• Incorporating Text

PowerPoint 精髓

Price 价格



27

PowerPoint for Presenters




Enhance current PPT capability• Planning your presentation • Prepare your message • Improve your message • Problem Identification and Generating Options

• Managers required to give presentations with impact. • Training managers required to prepare materials for workshops


English 英语

Module 1: PowerPoint Essentials • Slide Masters and Templates • Tables, Charts and Inserting Objects• Drawing Skills• Speaker Notes and Handouts

Module 2: Planning your Presentation • Presentation Types and Styles • Mind Mapping • Pre-Presentation Worksheet• Delivery Notes Template

Module 3: Preparing Your Message • Identifying Writing Challenges • Writing Techniques • Positive Language• 4 steps of communication

Module 4: Improving Your Message • Being Clear, Concise and Correct • Turning Paragraphs into Bullet Points • Structuring information clearly• Thinking KISS

针对演讲者的PPT技巧

Price 价格



28

Outlook 2010 training


What's New 新增内容

• New Features of Outlook 2010 • Composing and organizing your Outlook email • Working with Contacts • Outlook calendar features • Outlook Tasks

English 英语

2010版Outlook培训

Price 价格

Language 语言

Member 会员: 2 400 RMB/person - Non member 非会员: 2 800 RMB/personPrice including lecture, course material, coffee break and lunch. * 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

• Improved Ribbon - easier to customize • Want to better understand their audience• Condense, categorize or ignore entire conversations and threads Integrate email and social network • information in one place • Mobile and web-based Outlook access

COURSE OUTLINE 培训大纲Module 1: Outlook Mail Navigate Outlook, Compose and Send E-Mail, Respond to Messages, Configure Internet Mail, Create and Apply Color Categories, Use the Organize Pane, Find and Flag Messages

Module 2: Outlook CalenderUse the Calendar Views, Schedule an Appointment, Schedule a Meeting with Others, Schedule Events, Change Calendar Settings, Calendar Options

Module 3: Contacts and TasksAdd Contacts, Use the Contact List, Manage Contacts, Print Contact Information, Use the Task Manager

Module 4: Outlook ToolsCompose and Send HTML, Set up Signatures, Use Office Applications, Use Outlook Journal and Notes, Create Search Folders

Module 5: Manage OutlookCreate Inbox Rules, Use the Out of Office Assistant, Add Out of Office Rules, Access Archives, Import Mail Items

Module 6: Customizing OutlookStart Outlook Automatically, Specify a Startup Folder, Customize Views, Customize Menus and Toolbars



29

Empowering your Team




Empowering Your Team help Executives trouble shoot bottlenecks for currently assembled teams and provide guidelines and insight on how to launch team initiatives correctly from the beginning.

Introduces tools and activities for team leaders to understand their role better and identify communication barriers keeping teams from reaching their full potential. Course packet comes complete with training materials, tips for customization and simulation packets.• Understand Belbin's - Team Role Assessment • Illustrate 4 Team Relationship Dynamics • Illustrate positive attributes of a Team Leader • Demonstrate 5 Mentoring steps • Demonstrate the application of SMART goals • Demonstrate effective forms of communication

• Team leaders aspiring to improve communication within the team • Team leaders under pressure to increase team productivity. • Executives and Senior Managers wanting to learn how to assemble more effective teams



Unit 4 Communication • Communication• Barriers • Questioning • Communication ModelActivity: Asking the right questionsUnit 5 Mentoring • Mentoring Benefits• Stepsto Mentor Effectively• SMART GOALSActivity: Setting goalsFinish Close and Q&AActivity: Test

Unit 1 Definitions • What are teams?• Teams versus Working Groups • Core Team Concepts • EmpowermentActivity: Experiences of working in a teamUnit 2 Assessing Roles • Belbin'sTeam Roles Analysis• Understanding Team RolesActivity: Belbin Team RoleUnit 3 Team Stages • Team LifecycleActivity: Forming of effective teams

高效团队管理

Price 价格



30

Conflict Resolution



• Practice conflict resolution coaching with peers and staff. • Conduct an Appreciative Enquiry – A new tool to resolve workplace conflict.• Calibrate and weigh workplace concerns. • Build individual and team resilience. • Accept the ebbs and flows of working in a team. • Build emotional connections within the team without fear of ridicule.• Reposition the conflict in the mind.

• Discuss the proven links between team conflict and team dysfunction. • Understand the psychology of working with different personalities. • Be more aware of how our "should manuals" are simply part of our experience and life conditioning.

• Declutter the mind and accept there will always be differences which don't have to lead to conflict. • Filter the 4 drivers of mistrust in the workplace.• Accept that your perfect world is a perception shared by you. • Build levels of trust even if it seems impossible. • Set SMART team goals. • Agree on an action plan to move beyond conflict at work.

• All personnel who are required to help resolve conflict and introduce conflict resolution plans.


冲突解决法

Price 价格

Language 语言




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Effective Meetings


• Organising and preparing for an effective meeting • Tailoring your message for the style of the meeting • Realise how Team Work in meetings can lead to efficiency • Action oriented meetings and objectives


高效率会议

Price 价格

Language 语言

Member 会员: 900 RMB/person - Non member 非会员:1 100 RMB/person * 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.


• What makes an effective meeting and outcome • Meeting agendas and how to prepare • Meeting styles ‐informative, directive, brainstorming • Lead meetings so that they are productive and directed• Team work in meetings • Make the meetings interesting and engaging • Listening and sharing information • Strategies to ensure meetings result in agreement • Getting ACTION from the meeting • Activity: Project Meeting


• Senior Managers and Team Leaders who require regular meetings with their colleagues and teams to ensure an efficient flow of information to ensure effective decision making.

• Administrative personnel and Executive Assistants would also benefit in understanding how to set an agenda, decide the appropriate attendees and ensure meetings stay on topic through communication strategies.



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Manager as a Coach


After the training, the participants will be able to:-Understand his role as a coach in combination with other roles the manager plays-Use GROW coaching model to clarify targets, identify options and define action plans with full participation of the employees-Understand the employees intention and ideas with active listening and help them find solution or answers, make their choices and commit on actions with open questions-Apply coaching tools which can be practically used in daily life-Give positive and constructive feedbacks to employees

业务在快速地增长，人员能力受到了挑战？您终日忙碌，却找不到合适的人把工作分配出去？您苦口婆心，但是员工的主动性和责任心却还是上不去？您提高了员工的薪酬，但很快就失去了激励的效能？您为做了各种培训和人才发展的安排，但是业绩上升还没有突破？教练作为一种管理职能被引入企业，为充分发挥员工和团队的整体潜力，突破业绩的瓶颈起到了关键的作用。教练最重要的功效在于通过员工的参与, 让员工能够从被动执行指令，到主动参与决策和管理，不仅对目标的制定有认同感，而且在选择行动和落实行动上有了自主权和责任感。教练不仅仅帮助员工的成长，也为管理者的自身提升提供了途径和保证, 使管理者真正能完成从管理事情到管理和培养人的蜕变。通过学习，学员将会：-了解管理人员作为教练的角色，以及和其他角色的区别和互补性-学会应用GROW教练模型，在员工的完全参与下界定目标，找出解决问题的方法，制定行动计划-学习积极聆听了解员工真正的意图和想法，通过发问帮助他们找到自己的资源，建立信心，做出选择，承诺行动-学习使用教练工具，并可以应用到日常工作中-应用教练方法给出积极和建设性的反馈

教练式管理者

Price 价格

Language 语言



-Manager as a coach, the differences and complimentary roles in comparison with other roles-Key coaching skills and tools-GROW coaching module-Application in performance management, motivation, accountability and communications-Practice, practice, practice

-教练式领导的角色，和其他角色的区别和互补性-教练的核心能力和工具-GROW教练模型-教练在提高绩效，激励员工，落实行动和责任，改善沟通有效性方面的应用-练习，练习，练习

Chinese 中文 Facilitator 讲师 APA Management Consulting


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Project Management Training Essentials


The course based on PMBOK 4 edition, is designed to help participants master and apply essential knowledge, skills, tools and practical experience relative to project management.

项目管理精要

Price 价格

Language 语言



Module 1: Principles and methodologies -Project management’s PPT -Project life cycle -Project Management processes -Stakeholders and their expectations -Case Study: Forming project team Module 2: Project Initiating -Case Study: Building a tower -SMART Objectives -Constraints and assumptions -Project Charter Module 3: Project Scope -List of inclusions and Exclusions -Work Breakdown Structure (WBS) -Work Package -Case Study: Creating a WBS Module 4: Project Scheduling -Precedent Diagram Method (PDM) -Critical Path -Gantt Chart -Milestones


Project managers, Project engineers Project Management Professionals (PMP) Function managers, Supervisors and Staff

Chinese 中文

Module 5: Cost & Budget -Estimating cost -Budget -S-curve -Case Study: Schedule & cost plan Module 6: Project Risk Management -Project risks -Three elements of risk -Process of risk management Module 7: Project Communication -Communication exercise -Communication model -Change management Module 8: Project Closing -Project closeout activities -Contract Closeout -Administrative Closure -Exercise: Lessons Learned

Facilitator 讲师 David Zhao


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Project Management Training Essentials


本课程根据《项目管理知识体系指南》第四版设计，旨在帮助学员掌握和应用项目管理知识、技能、工具和实际经验。

项目管理精要

Price 价格

Language 语言



模块1：原理和方法论- 项目管理PPT - 项目生命期- 项目管理过程-项目干系人及其期望 -案例分析：建立项目团队

模块2：项目启动-案例分析：高楼平地起-SMART目标-约束和假设-项目章程

模块3：项目范围-包含和排斥 -工作分解结构-工作包-案例分析：创建WBS

模块4：项目进度-网络图-关键路径-甘特图-里程碑


项目经理、项目工程师，项目职业人员职能经理、主管和业务人员。

Chinese 中文

模块5：成本和预算- 估算成本- 预算-S-曲线-案例分析：进度和成本计划

模块6：项目风险管理-项目风险-风险三要素-风险管理过程

模块7：项目沟通-沟通练习-沟通模型 -变更管理

模块8：项目结尾 -项目收尾活动-合同收尾-行政结尾-经验和教训总结

Facilitator 讲师 David Zhao


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Leadership Skills for Line Managers

COURSE OBJECTIVES 课程目标This intensive two-day workshop is a highly interactive workshop designed for local supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confidant and respected leader.You'll learn how to establish credibility and authority fast, how to motivate employees, how to handle attitude problems and rule-breakers, how to give constructive feedback and how to conduct effective performance appraisals.Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

此次2天的强化培训具有高度的互动性，是专门为那些想要快速提高管理技能的当地主管所设计的，能够帮助他们快速地在领导管理层面取得成功。全面的领导力培训将会覆盖到成熟的管理技能以及强有力的策略，使培训者成为更加强大、自信并受下属尊敬的领导者。从此次培训中，你将学习到如何快速建立下属对你的信任以及领导权威，如何激励员工，如何处理员工态度问题，如何对待不爱遵守规则的员工，如何给予建设性的反馈以及如何建立有效的绩效评估体系。当你能够通过培训来迅速提高必要的管理技能和策略时，又为何要以你的职业生涯为代价，在不断地试验中摸索着学习这些技能呢？你只需要参加2天的培训就能获得这些能够使你成功的管理技能

提高管理者的领导技能

Price 价格

Language 语言


COURSE OUTLINE 培训大纲-Leadership Fundamentals and Issues All New Managers Face 所有新主管面临领导力基础和领导力问题 -Developing Your Personal Leadership Strengths 所有新主管面临领导力基础和领导力问题 -Building a Highly Motivated, High-Performance Team 建立高激励以及高绩效的团队 -The Mechanics of the Manager's Job 管理者的工作流程 -Communication Techniques Every Manager Should Know 每个管理者须知的沟通技巧-How to Turn Around Difficult Employees 如何对待问题员工 -Managing Your Time, Priorities and Projects 如何管理你的时间，处理事务的优先次序和项目 -The Leader's Role in Making Change Happen变革中领导者的角色

WHO SHOULD ATTEND 培训对象-New supervisors and managers 新进主管和领导 -Team leaders 团队领导 -Those new to management within the past two years who have had no formal management training 对那些过去两年没有参加过正式管理培训的员工-Professionals who are about to be promoted to a management position 潜在领导

Chinese 中文 Facilitator 讲师 MTI Management Consulting

We Bring Your Strategy to Life…我们帮您实现战略…

Passion to Perform

We offer Training solutions customized to your needs:

Management & LeadershipCoachingMarketing & SalesCustomer ServiceProject ManagementTeambuilding & OutdoorE-Learning

我们为您提供量身定做的培训：

管理 & 领导力辅导销售 & 市场营销客户服务项目管理团队建设&户外活动网上学习

MTI (MACHWÜRTH TEAM INTERNATIONAL) CHINA LTD 玛提爱管理咨询(北京)有限公司

http://www.mticonsultancy.comBEIJING 北京 [email protected] - NANJING 南京 [email protected] - SHANGHAI 上海 [email protected]

MACHWÜRTH TEAM International


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Among your team, you have certainly identified High Potential Managers and you wonder:

How to retain and keep them motivated?

How to recognize and reward them in your organization?

How to improve their management skills and performance?

TARGET PARTICIPANTSThis program has been specifically designed for functional management who have been identified as having high potential and whose next career step implies broader managerial responsibilities or a supervising position within their current organization (cross-functional project, business unit, department, branch, etc.), such as: HR managers, marketing managers, team managers, project managers, product managers…

FACILITATORSTeachers and experts come from ESCP Europe (ranked 2nd worldwide by Financial Times for its Master in Management in 2012) and have been selected by the Paris Chamber of Commerce and Industry.

At the end of the program, participants will receive an official certificate from the Paris Chamber of Commerce and Industry.

OBJECTIVES The Global Manager Program will provide participants with a solid and sound knowledge of the foundations of general management skills and business practices while preparing them to deal with the complexity of the current global environment.

PLACE CCIFC Beijing OfficeBeijing Lufthansa Center, No. 50 Liangmaqiao Road

GLOBAL MANAGER PROGRAM 2013国际经理人特训 2 0 1 3

INVESTMENT

*42 000 RMB/Member,

*52 000 RMB/Non member

*For module taken individually, 9240rmb/ member, 11440rmb/ non-member

*The price includes: training fees, educational material, coffee breaks and lunches.

* All prices are before tax.

Deadline for registration:Spring session: complete program open up to 28th ofFebruary, independent module until early April.Autumn session: complete program open up to 31st ofAugust, independent module until early October.

CONTACT Hailing HUANGTel: + 86 (0) 10 6461 0260 *40E-mail : [email protected]

Liliane LIANGTel: + 86 (0) 10 6461 0260 *50E-mail : [email protected]

CONTENTSThe program is composed of 5 modules (2 days each):

Motivate your team

Strategy Management

Financial Accounting and analysis

Marketing Management

Leadership and coaching

BEIJING CALENDARA 10 days program on 2 months: 5 sessions:

MODULE 1

MODULE 3

MODULE 4

MODULE 5

MODULE 2

April 08-09 Oct. 17-18

May 08-09 Nov. 15-16

May 27-28 Nov. 25-26,

June 13-14 Dec. 12-13

April 25-26 Nov. 01-02

Motivate your team

Financial Accounting and analysis

Marketing Management

Leadership and coaching

Strategy Management

Spring Session

Autumn Session


38

在你的团队中，想必你已经确定了具备高潜力的经理人选，于是你想知道：怎样留住他们并激发他们的积极性？

怎样在组织内识别与奖赏他们？怎样提高他们的管理技能与业绩？

培训对象这一培训项目专门为具有高潜力的、其下一步职业生涯将涉及到更广泛的管理职责或将在其所在公司执行管理和监督任务（跨职能项目、业务单位、部门、分支机构等）的管理人量身打造，例如：-人力资源经理-销售经理-团队经理-项目经理-产品经理

讲师教师与专家由巴黎工商会精心选择，所有教员均来自欧洲商学院（2012年，其硕士管理专业在“金融时报”中排名全球第二位）整个培训结束后，学员将获得由巴黎工商会颁发的培训证书。

目标国际经理人特训将为学员传授稳固而完美的综合管理技能与商业实践基础知识。同时培训其应对当今错综复杂的全球化环境。

培训地点CCIFC—北京北京市朝阳区亮马桥路50号，北京燕莎中心写字楼

GLOBAL MANAGER PROGRAM 2013国际经理人特训 2 0 1 3

收费标准* 会员：42000元* 非会员：52000元* 独立模块的价格：会员：9240元，非会员：11440元* 费用包含：培训费和税，教材，茶点，午餐* 以上价格均为税前价格。

报名截止日期：春季班：整套课程报名截止至2月28号，独立模块报名截止至4月初。秋季班：整套课程报名截止至8月31号，独立模块报名截止至10月初。

联系人 Hailing HUANG电话: + 86 (0) 10 6461 0260 *40邮箱: [email protected] LIANG电话: + 86 (0) 10 6461 0260 *50邮箱: [email protected]

内容课程持续2个月，共10天，分为5个模块（2天/模块）: 团队激励机制战略管理财务计算与分析营销管理领导能力与指导

北京课程安排

模块一

模块三

模块四

模块五

模块二

4月08-09日 10月17-18日

5月08-09日 11月15-16日

5月27-28日 11月25-26日

6月13-14日 12月12-13日

4月25-26日 11月01-02日

团队激励机制

财务计算与分析

营销管理

领导能力与指导

战略管理

春季班秋季班


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Motivate Your Team(GMP Module 1, coaching from the World's First Business School since 1819)



- Understand individual motivations triggers and levels- Address proactively and specifically team's motivation to handle effectively organizational involvement- Build a trusting and commitment spirit within the teamThis program is characterized by its practical hands-on approach. It also aims to make each participant think over one’s own problematic and leave the training with an effective action plan. Role-play and workshop will be regularly proposed.

Member 会员: 9 240 RMB/person - Non member 非会员: 11 440 RMB/personThe price includes: training fees, educational material, coffee breaks and lunches.All prices are before tax.

English 英语

Day 2 Motivating each collaborator

• Motivation and personalities• Understanding the different personality features and the adapted triggersExercises and workshops • Motivation through adapted communication and management styleRole-plays • Maintaining mobilization even through changes or crisis• Action plan and conclusion

Day 1 Motivation and team involvement, from the general towards the singular

• Motivating a team: why and howFrom experiment to experience• Motivational toolbox: from theories to applications What are the main triggers? Is it different from a culture to another?Discovering traps and paradox• Implementing the motivation process: towards trust, loyalty and commitment, even in cross-functional processCase study and role-plays

团队激励机制

Price 价格

Language 语言

Facilitator 讲师

Anne-Claire de LAVIGERIE Adjunct ProfessorESCP Europe: Ranked 2nd worldwide by Financial Times for its Master in Management in 2012.- Graduated from ESCP (Ecole Supérieure de Commerce de Paris) graduate school of management, from DESS Paris Dauphine with a Master's degree in « Training and consulting in organizations", psycho sociology specialization.- Trained in Systemic Approach in the organization; Certified, "ARC en Ciel RH": ability to debrief and train individuals and/or group on a personality and professional behavior test.- Certified as Professional Corporate Coach (Progress U).


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Strategy Magagement (GMP Module 2, coaching from the World's First Business School since 1819)



This course is concerned with the formulation and analysis of firms’ strategy. Firms’ strategy is defined as the set of objectives and policies that collectively determine how firms position themselves to increase its returns and create economic value for its owners and stakeholders.strategy is concerned with answering two central questions:-What allows certain firms to succeed in their industry while others fail?-Why can certain firms sustain their economic profits while for others these profits quickly melt?

In this course, you will learn analytical techniques for diagnosing firms’ competitive position, identifying and analyzing opportunities and threats of the economic environment, evaluating alternative business options and determining the ways to develop those options. These frameworks will help you to manage on complex and unstructured problems inherent in business strategy, in order to provide a solid foundation for successfully develop and adapt your firm to changing environmental conditions over time. The outline of the course is the following

English 英语

Day 2: competitive positioning, development and change Generic competitive strategies-Strategic development -Implementation and changeTeaching approach is going to mix theory and case studies.

Day 1: strategic diagnosis-External analysis -Internal analysis -Stakeholder stance

战略管理

Price 价格

Language 语言

Facilitator 讲师

Thierry BOUDESProfessorESCP Europe: Ranked 2nd worldwide by Financial Times for its Master in Management in 2012.-PhD in Management Sciences (Ecole polytechnique, Paris)-M.Sc. in Management from E.S.S.E.C (Paris)



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Financial accounting and analysis(GMP Module 3, coaching from the World's First Business School since 1819)



- Master the financial accounting language and logics- Communicate more effectively with financial controllers and finance directors- Understand how to interpret financial statements (P&L, Balance sheet and Cash flow statement) within their business entity- Master the financial analysis of their business entity- Know how to link some business drivers with financial indicators


English 英语

Day 2 Principles of financial analysis• Definition of some concepts : financial ratios, indicators and KPI• Introduction of value map and business drivers • Framework of financial analysis • Financial performance analysis through ratios and indicators (liquidity, solvency, profitability, Du Pont ratio, EVA, market indicators) • Capital structure, risk and leverage (operating and financial leverage, break even)• Exercises and case studyAt the end of the day 2, participants will know the main financial indicators used for financial performance analysis that can be linked to their business decisions.

Day 1 Principles of financial Accounting • Some definitions of concepts • Main users of financial information • How to decode balance sheet • Main business transactions’ impact on balance sheet • How to decode Profit and Loss Account (Income statement)• How to decode Statement of Cash flow Exercises and case studyAt the end of the day 1, participants wil l understand how to decode financial statements and to link its with their business decisions.

财务计算与分析

Price 价格

Language 语言

Facilitator 讲师Léon LAULUSAProfessorESCP Europe: Ranked 2nd worldwide by Financial Times for its Master in Management in 2012.- PhD in Management Sciences (University Paris Dauphine)- ITP Kellogg School of Management (Northwestern University)- French Chartered Accountant (CPA) and Statutory Auditor- MBA (University Panthéon Sorbonne)


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Marketing Management(GMP Module 4, coaching from the World's First Business School since 1819)



- The objective of this course is to develop the theoretical marketing knowledge, strategic framework and practical skills needed by practicing managers. Formal lectures covering the "fundamentals" will be complemented by two case studies, mini-cases and exercises.

- The course will take a practical, managerial approach to marketing management. This course will provide expertise to participants in order to fully understand marketing practices. In addition, this course will help participants to develop their understanding of various marketing situations in different sectors such as food markets, distribution, telecommunications, services and more.

- At the end of the course, participants should have (1) learned the main principles and concepts of marketing, (2) understood the marketing approach, and (3) got used to framing and solving marketing problems.


English 英语

Day 2 • Product innovation, brand management and pricing strategies• Designing and managing marketing channels and marketing communicationsPreparation starts before the class: Read and prepare the ‘Virgin Mobile USA: Pricing for the Very First Time’ case study (case will be provided on registration).

Day 1 • Introduction to marketing

• Marketing strategy - segmentation, targeting, and positioningPreparation starts before the class: Read and prepare the “Trouble Brews at Starbucks” case study (case will be provided on registration).

营销管理

Price 价格

Language 语言

Facilitator 讲师

Frédéric Jallat ProfessorESCP Europe: Ranked 2nd worldwide by Financial Times for its Master in Management in 2012.M. Jallat is currently Professor at the Marketing Department and Academic co-Director of the graduate program in Pharmaceutical & Bio-Techs Management at the European School of Management (ESCP Europe) in Paris, France. He is also a KPMG Chair research associate there.


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Leadership and coaching(GMP Module 5, coaching from the World's First Business School since 1819)



- Understand what is coaching and how they can find a new way to develop creative idea and empowerment.- Strengthen their leadership, in a way adapted to their personalities and core competencies- Share better their knowledge thanks to improved public speaking and convincing skills.The prerequisite is for the participants to have done 2 pre-works:1. A feedback organized around 3 questions: "what was easy to implement and what was difficult after the 4 modules" "What do I want to focus on to improve?"2. A preparation of a real future professional presentation


English 英语

Day 2 Emotional charisma and public speaking• Tips for a better presence and convincing skills• Workshop and Role-plays to work on presentation skills• Feedback from the group and the coachIndividual Action plan and conclusion• Maintaining mobilization even through changes or crisis• Action plan and conclusion

Day 1 Best practices, coaching for success and leadership• Feedback on the 8 days training and its implementation and best practices exchanges• What is coaching? A new way to find solution and help people to be efficient Role-plays and exercises• Defining leadership: Why is there a growing interest in leadership? Is it the same in Western or Asian countries? Group workshopsThe three dimension of leadership: vision, means and personal traits.• The leaders’ skills: Is it acquired or innate?What specific skills or knowledge should one learn if one wants to improve its leadership?Why and how shall we develop Emotional intelligence and assertiveness?Exercises and debate

领导能力与指导

Price 价格

Language 语言

Facilitator 讲师

Anne-Claire de LAVIGERIE Adjunct ProfessorESCP Europe: Ranked 2nd worldwide by Financial Times for its Master in Management in 2012.


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Trainer Introduction讲师介绍

Alistair McArthur

As a business consultant, business trainer and executive coach, Mr. Alistair McArthur has trained thousands of executives and staff in China and throughout Asia.

Alistair's ten years experience in China has enabled him to attain an understanding of the China business market and develop his Chinese language skills. He has been involved in business having consulted for companies both in China and abroad, while having been the Sales and Marketing Director in IPS for over two years.

Alistair's energetic and enthusiastic style of training has entertained trainees and made him very popular with his multi-national clients. He has been involved in training companies such as Siemens, Microsoft, Grand Hyatt Hotel and the International School of Beijing.

何敏杰 Ms. May HeMay He has 14 years of working experience conducting professional training and human resources development. Ms He has been in charge of designing training courses, implementing training plans, guiding and supervising departmental training activities. She has delivered many management skills’ training courses to mid- and senior-level managers in hospitality, retailing, logistics and the manufacturing industries. Her customers are Danone, Nokia, Siemens, Swissotel, etc.

李兆麟 Mr. Alan Lee

Mr. Lee has worked with a prestigious and highly successful multinational manufacturer for over 15 years. The Principal Consultant of Apex Management Solutions Ltd. has been engaged in business, quality, engineering and customer services improvement for more than 10 years. Additionally, he was the Chairman of the Hong Kong Leadership Training Association for the years 1994 to 1997 and has been very active in the development of leadership training for the businesses in Hong Kong.

赵德法 Mr. David Zhao

Mr. David Zhao is a senior trainer and consultant with expertise in project management, leadership and talent assessment. In the past ten years, Mr. Zhao successfully developed and delivered a couple of courses for international companies and universities. Mr. Zhao has more than 20 years experience in cross cultural management and has worked for GE, KSB, Alstom etc.


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Ms. Bonnie Rich

Ms. Rich has over thirty years of senior management experience with an emphasis on management accounting (CEO, CFO) in various industries such as real estate development, software/hardware development, manufacturing, and international trade. Born in Canada, she has worked in and/or consulted extensively for companies in the United States, Germany, France and many other foreign countries.

MTI Management Consulting (BEIJING) CO., LTD

The consulting company MTI (MTI MANAGEMENT CONSULTING (BEIJING) CO., LTD) is specialized in Training and organizational development. In doing this we are especially focused on helping our customers successfully implement their strategies and to measurably contribute to our customer’s targets. Our focus is on leadership and sales excellence as well as team development.

黄永康 Mr. Andy Wong

Andy Wong is a third generation Singaporean who has accumulated more than 15 years of international exposure on the senior management level. He was extensively involved in multi-industrial segments such as Chemical, Banking, Insurance, FMCG, Automobile, Hospitality and the Real Estate industry. With a strong passion for training, his classes are highly interactive, fun and informative, full of the latest information and techniques and he makes sure that every participant walks away with practical skills they can apply on the job. He is bilingual in English and Chinese, and connects well with all levels of an organization. His expertise lies in Recruitment, Business Development, Train the Trainer and Team (Leadership) Building.

APA Consulting Management Ltd.

APA aims to help the organization to improve the leadership competencies at both individual and organizational level. Their leadership solutions are customized based on the demand and development stage of the organization. APA team is highly regarded as the top professionals in leadership expertise and development.

Tracy Driscoll

Tracy is a Beijing-based coach experienced in executive coaching, career coaching and life coaching. She draws on 18 years of professional experience in marketing and communications, and recruiting for advertising. Tracy worked closely with the Director China, the British Ambassador and other British Council department heads to design communications strategies for the British Council’s work in China. Tracy has received her ACC accreditation from the International Coaching Federation and completed the Coaching and Group Coaching and Training certification with the International Coaching Academy (ICA), Australia.

CCIFC Board oF SponSorS

Chambre de Commerce et d'Industrie Française en Chine |Beijing中国法国工商会|北京

Office C712, Lufthansa Center, 50 Liangmaqiao Road亮马桥路50号，北京燕莎中心写字楼C712室

Chaoyang District, Beijing 100125, P.R.C中国北京市朝阳区，邮政编码: 100125

phone / 电话 +86-10-6461 0260 | Fax / 传真 +86-10-6461 2990Contact / 联系人 Huang Hailing | [email protected]

Liliane Liang | [email protected] / 网址: www.ccifc.org

HR Site / 招聘网站: job.ccifc.org

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