cccc annual report 1apr14 to 31mar15carecorner.org.sg/brochures/cccc annual report 1apr1… · ·...

“And let us not grow wearyof doing good, for in

due season we will reap,if we do not give up.”

~ Galatians 6:9

ImpactingLives

throughCARE & LOVE

Care Corner Annual Report 2014/2015

To impact the lives of people in Singapore by providing CARE & sharing LOVE

VISION

To provide a range of quality services for the well-being and growth of the community based on the principle ‘CARE’

MISSION

CA Reliable

Extra Mile for the people we serve

STRATEGIC THRUSTSTo strengthen and empower vulnerable families towards resiliency

To care for and support vulnerable seniors to age well in place

IntegrityTo stay truthful and honourable in all we do

CompassionTo respond and reach out with love and care

ATo be real and sincere

RespectTo treat others with sincerity and dignity

ExcellenceTo commit to be among the best in service

VALUES

in Singapore set up by the Ministry. We have always been concerned about the well-being of those

be a close partner of our Counselling Centre in providing support to such families.

The past year also saw us working closely with Care Corner Family Service Centre (Tampines) in the

in our passion for helping others and be God’s channel of love and care!”

CHAO TIANG MING President

playing a key role in birthing a new service: ‘Care Corner Centre for Co-

CARE CORNER COUNSELLING CENTRE

1

Care Corner Annual Report 2014 / 2015 2

CEO’s Message

together to serve, restore hope, and rebuild the lives of individuals and families towards resiliency.

launched Jubilee - A New Beginning!. This programme enables the poor and vulnerable to have a fresh

matched trained befrienders to support them through

new seniors outreach programme, and specialised

launched Youth Rangers, a youth leadership programme delivered at three of our centres, and collaborated with various partners to launch a Match-Savings scheme which encourages young children to acquire the habit of saving. Together with the Ministry of Social and Family Development (MSF), we introduced new services for cross-cultural marriages, supported children of couples going through divorce, and planned services for vulnerable seniors to age well in the Woodlands region. Our ability to provide reliable and quality services

investment in strengthening the professional and

to NCSS and the Tote Board for the various training

schemes and scholarships. This has allowed us to

for the Singapore Health Award 2014. We have also geared up our volunteer development and corporate

As part of strategic alignment, we have streamlined our support structure so as to sharpen our focus. Our aim is to build a more client-centric model of service

children, youth, seniors and families. To achieve the

I am deeply grateful for the unwavering commitment

partners, funding agencies and the community at large

generosity and compassion. We count it a joy and privilege to serve together with you in bringing love and care to the poor and vulnerable in our community. To this we give all thanks and glory to God.

Yap Poh Kheng

Care Corner Singapore

“...

partnerships.”

CARE CORNER MANAGEMENT COMMITTEES

CARE CORNER - TECK GHEE YOUTH CENTRE

VICE-PRESIDENTDaniel Ang Yew Tiong

SECRETARYDavid Tay Lak Khoon

TREASURERBenjamin Ong Kok Chye

ASSISTANT TREASURERKoh Him Leong

MEMBERS

George Lee Kwee SengJames Huan Nam GuanLee Kuan Kien

Ricky Yang Teng Chew

PRESIDENTYang Sik Horng (Dr)



SECRETARYJames Huan Nam Guan



MEMBERSAlexander Lee Earn Yung (Dr)

Raymond Woo Kok ChewRichard Cheung Teck CheongWong Hwa Cheong

PRESIDENTChao Tiang Ming

CARE CORNER CHILD DEVELOPMENT CENTRES





MEMBERSDaniel Chien Tiaw HuatSarah Ng Boon Kim

PRESIDENT

CARE CORNER TRAINING ASSOCIATION





MEMBERSGrace Lee Siew Luan

PRESIDENT

CARE CORNER FAMILY SERVICE CENTRE (WOODLANDS)





MEMBERSLim Hai Yian

Steven Ng Keng Kwee

PRESIDENTWilson Tan Siang Hwa

CARE CORNER FAMILY SERVICE CENTRE(TOA PAYOH)





MEMBERSIsabel Ho Teng Ying

Roger Tan Kia HockTay Choon Kiat

PRESIDENTYew Hock Meng

CARE CORNER FAMILY SERVICE CENTRE(QUEENSTOWN)





MEMBERSBenjamin Teoh Soon Beng Brian Gan Beng WeeNg Wei WeiOng-Long Fung

PRESIDENTBernard Fong Saik Hay

CARE CORNER FAMILY SERVICE CENTRE(ADMIRALTY)





MEMBERSDolly KohHiew Wee Soon

PRESIDENTLaurence Wee Yoke Thong



FUND-RAISING Chairperson Gan Fong JekMembers Brian Gan Beng Wee Ong Keng TianManagement Daniel Ong

FINANCE Chairperson Benjamin Ong Kok ChyeMembers Gan Fong Jek Koh Him Leong Ong Keng TianManagement Colin Lim

NOMINATIONS Chairperson Robin Lim Boon ChengMembers Daniel Ang Yew Tiong James Huan Nam Guan Tan Kia JinManagement Audrey Choo

CORPORATECOMMUNICATIONS Chairperson Dolly Koh

Richard Cheung Teck CheongManagement Audrey Choo

HUMAN RESOURCE Chairperson Yong Lum SungMembers Daniel Ang Yew Tiong Ginny Soh Lim K Tham Tan Kia JinManagement Vincent Teo

AUDIT

Wilson Tan Siang HwaManagement Agnes Chia

PROGRAMMES & SERVICES Chairperson Daniel Ang Yew TiongMembers Benjamin Teoh Soon Beng Laurence Wee Yoke Thong Roger Tan Kia HockManagement Audrey Choo

BUILDING

Members Lee Kuan Kien Ong Keng Tian

Raymond Woo Kok Chew Roger Tan Kia HockManagement Audrey Choo

I.T. Chairperson Hiew Wee SoonMembers Yew Hock MengManagement Colin Lim

Seated (L to R)

Colin Lim* Financial Controller

Yap Poh Kheng

Standing (L to R)

Agnes Chia Group Director Family and Community Services

Daniel Chien Senior Group Director

and Youth Services

Vincent Teo Human Resource & Admin Manager

Grace Lee Group Director Seniors Services

Corporate Services Manager

* Note:

CARE CORNER SUB-COMMITTEES

CARE CORNER EXECUTIVE MANAGEMENT TEAM


Services 服务

服务人数

FY14/15 FY13/14

Hotline Counselling (1800-3535-800) 800热线 19,631 19,040

Clinical Counselling * 面谈辅导* 1,004 1,078

治疗与互助团体 169 139

公众教育: 工作坊、座谈会与公众讲 159 220

Supervision and Consultancy 训练与咨询 2 2

Training for Hotline Service 热线服务培训 374 414

热线感谢与联系服务 112 129

Total 总数 21,451 21,022

* Only new cases were included for Clinical Counselling 面谈辅导只包括新个案

义工人数

FY14/15 FY13/14

活跃义工 129 123

Trainee Volunteers 实习义工 10 0

面谈辅导Cases 个案

FY14/15 FY13/14

No. of New Cases 新案次数 596 644

Total Cases Counselled 辅导次数 814 843

Overall Sessions Conducted 总次数 2,959 3,323



SOURCE OF REFFERAL No. of Cases FY14/15

Percentage FY14/15

No. of CasesFY13/14

Percentage FY13/14

Internet and Others 237 39.8% 239 37.1%

Friends & Neighbours 78 13.1% 83 12.9%

65 10.9% 97 15.1%

Old Cases 117 19.6% 109 16.9%

37 6.2% 48 7.5%

19 3.2% 21 3.3%

Media 2 0.3% 8 1.2%

12 2.0% 9 1.4%

5 0.9% 2 0.3%

0 0% 1 0.1%

Undisclosed 24 4.0% 27 4.2%

Total 596 100% 644 100%

ISSUESNo. of Clients

FY14/15Percentage

FY14/15No. of Clients

FY13/14Percentage

FY13/14

Marriage & Couple 565 56.3% 610 56.6%

205 20.4% 265 24.6%

Mental Health 201 20.0% 167 15.5%

33 3.3% 36 3.3%

Financial 0 0.0% 0 0%

Total 1,004 100% 1,078 100%

GENDER No. of Clients

FY14/15

Percentage FY14/15

No. of Clients

FY13/14

Percentage FY13/14

Female 585 58.3% 661 61.3%

Male 419 41.7% 417 38.7%

Total 1,004 100% 1,078 100%

AGE No. of Clients

FY14/15

Percentage FY14/15

No. of Clients

FY13/14

Percentage FY13/14

Below 10 years 16 1.6% 23 2.1%

10 to 19 years 84 8.4% 96 8.9%

20 to 29 years 178 17.7% 201 18.6%

30 to 39 years 295 29.4% 318 29.5%

40 to 49 years 254 25.3% 217 20.1%

50 to 59 years 127 12.6% 144 13.4%

60 and above 50 5.0% 75 7.0%

Undisclosed 0 0% 4 0.4%

Total 1,004 100% 1,078 100%

MARITAL STATUS

No. of Clients

FY14/15

Percentage FY14/15

No. of Clients

FY13/14

Percentage FY13/14

Married 615 61.3% 656 60.9%

Single 300 29.9% 360 33.4%

Divorced & Separated 63 6.3% 37 3.4%

Widowed 8 0.8% 13 1.2%

Remarried 13 1.3% 8 0.7%


Total 1,004 100% 1,078 100%

Our face-to-face clinical counselling sessions supported 1,004 clients in FY14/15.

The number of sessions conducted was 2,959, and the average number of sessions conducted for each case was 3.64

1,004Clients


RELIGION No. of ClientsFY14/15

Percentage FY14/15

No. of ClientsFY13/14

Percentage FY13/14

Buddhism 337 33.6% 367 34.0%

No Religion 287 28.6% 304 28.2%

237 23.6% 237 22.0%

Taoism 51 5.1% 56 5.2%

Catholicism 34 3.4% 47 4.4%

Hinduism 14 1.4% 29 2.7%

Islam 29 2.9% 19 1.8%

Others 10 1.0% 9 0.8%


Total 1,004 100% 1,078 100%

EDUCATIONALLEVEL

No. of Clients

FY14/15

Percentage FY14/15

No. of Clients

FY13/14

Percentage FY13/14

4 0.4% 10 0.9%

3 0.3% 3 0.3%

74 7.4% 89 8.3%

O Level 258 25.7% 294 27.2%

A Level 44 4.4% 74 6.9%

Diploma 194 19.3% 190 17.6%

Degree and Above 423 42.1% 407 37.8%


Total 1,004 100% 1,078 100%

No. of Clients

FY14/15

Percentage FY14/15

No. of Clients

FY13/14

Percentage FY13/14

454 45.2% 385 35.7%

Sales & Services 101 10% 118 11.0%

Student 99 9.8% 119 11.0%

Homemaker 77 7.7% 81 7.5%

Unemployed 61 6.1% 88 8.2%

Technical 55 5.5% 65 6.0%

Self-Employed 64 6.4% 66 6.1%

Clerical 38 3.8% 48 4.5%

Managerial 22 2.2% 49 4.5%

16 1.6% 28 2.6%

Others 11 1.1% 14 1.3%


Total 1,004 100% 1,078 100%

INCOME(of individual)

No. of Clients

FY14/15

Percentage FY14/15

No. of Clients

FY13/14

Percentage FY13/14

No Income 251 25% 320 29.7%

Below $500 17 1.7% 24 2.2%

$501-$1,000 32 3.2% 42 3.9%

$1,001-$1,500 38 3.8% 51 4.7%

$1,501-$2,000 65 6.5% 60 5.6%

$2,001-$3,000 154 15.3% 162 15.0%

$3,001-$4,000 115 11.5% 123 11.4%

$4,001-$6,000 162 16.1% 169 15.7%

Above $6,000 144 14.3% 97 9.0%


Total 1,004 100% 1,078 100%

“To Impact the lives of people in Singapore by providing Care and sharing Love.”

“以爱与关怀触动生活在新加坡的每一个生命.”




PRESENTING ISSUES No. of Calls Percentage

Mental Health 7,656 39.0%

Marriage & Family 3,619 18.4%

1,753 9.0%

Work & Study 1,246 6.3%

856 4.4%

Financial 260 1.3%

Sex 130 0.7%

Abusive and Criminal Behaviour 127 0.6%

Religion 50 0.3%

Others/Enquiries 3,934 20.0%

Total 19,631 100%

AGE No. of Calls Percentage

13 to 19 years 125 0.6%

20 to 29 years 992 5.1%

30 to 39 years 4,660 23.7%

40 to 49 years 3,730 19.0%

50 to 59 years 5,816 29.6%

60 and above 2,267 11.6%

Undisclosed 2,041 10.4%

Total 19,631 100%

RELIGION No. of Calls Percentage

Taoism 5,712 29.1%

3,272 16.7%

Free Thinker 2,627 13.4%

Buddhism 2,024 10.3%

Catholicism 193 0.9%

Islam 18 0.1%


Total 19,631 100%

GENDER No. of Calls Percentage

Female 10,885 55.4%

Male 8,746 44.6%

Total 19,631 100%

MONTH No. of Calls

April 2014 1,508

May 2014 1,590

June 2014 1,654

July 2014 1,633

August 2014 1,704

September 2014 1,708

October 2014 1,650

November 2014 1,569

December 2014 1,603

January 2015 1,757

February 2015 1,422

March 2015 1,833

Total 19,631

Care Corner’s Mandarin toll-free counselling service, known as: “Hotline 800” is open to the public from 10.00 a.m. to 10.00 p.m. daily, seven days a week all through the year except public holidays.

The helpline is available to anyone who needs someone to listen to their needs, struggles and difficulties. All calls are attended to by our team of 129 trained Mandarin-speaking hotline counsellors with expediency, ensuring confidentiality and anonymity.

19,631Calls



MARITAL STATUS No. of Calls Percentage

Single 8,905 45.4%

Married 4,964 25.3%

Divorced 2,888 14.6%

Separated 865 4.4%

Widowed 129 0.7%

Remarried 36 0.2%

7 0.1%


Total 19,631 100%

EDUCATIONAL LEVEL No. of Calls Percentage

5,014 25.5%

Secondary 3,311 16.9%

A Level 1,853 9.4%

ITE 2,719 13.9%

Diploma 862 4.4%

Degree and Above 1,102 5.6%

121 0.6%


Total 19,631 100%

OCCUPATION No. of Calls Percentage

Unemployed 5,129 26.1%

Service/Sales/Clerical 2,812 14.3%

Homemaker 1,998 10.2%

2,564 13.1%

Labourer 1,480 7.5%

923 4.7%

906 4.6%

Self-Employed 436 2.2%

Student 182 1.0%

Managerial 65 0.3%


Total 19,631 100%

“我们聆听,我们关怀”

Counselling Hotline (Mandarin)关怀800辅导热线

1800-3535-800

e

800



Our dedicated Hotline Volunteers are our special assets in providing comfort through the phones. Quality service is ensured through stringent recruitment, rigorous training and continual upgrading of our pool of volunteers.

We provide varied support, social and recognition programmes to keep our volunteers active, connected and to foster a sense of belonging and camaraderie in their voluntary service.

Topics

Volunteers Day 112

Total 112

c)

Length of Service Percentage

2,000 hours and above 13 10.0

1,600 - 1,999 hours 12 9.3

800 - 1,599 hours 41 31.8

300 - 799 hours 53 41.1

1 - 299 hours 10 7.8

Total 129 100%

b)

a)

Training Topics Speakers/ Facilitators No. of

Hotline Volunteer Advance Training (Apr’14) -《死都要讲》工作坊 (第一梯次) Day 1 Mr Fong Yee Leong 39

Hotline Volunteer Advance Training (Apr’14) -《死都要讲》工作坊 (第一梯次) Day 2 Mr Fong Yee Leong 38

Hotline Volunteer Advance Training (Apr’14) - 如何处理自杀危机来电? (2) Ms Tan Soo Yuin (SOS) 45

Hotline Volunteer Advance Training (Apr’14) - 离婚诉讼概览 Mr Lim Ker Sheon 3

Hotline Volunteer Advance Training (May’14) -《死都要讲》工作坊 (第二梯次) Day 1 Mr Fong Yee Leong 38

Hotline Volunteer Advance Training (May’14) -《死都要讲》工作坊 (第二梯次) Day 2 Mr Fong Yee Leong 37

Hotline Volunteer Advance Training (May’14) -《死都要讲》工作坊 (第三梯次) Mr Fong Yee Leong 46

Hotline Volunteer Advance Training (Jun’14) -《死都要讲》跟进课程（一） Mr Fong Yee Leong 49

Hotline Volunteer Advance Training (Jun’14) -《死都要讲》跟进课程（二） Mr Fong Yee Leong 50

Hotline Volunteer Advance Training Mar’15) -《欲望彩虹》工作坊 (第一梯次) Mr Kok Heng Leun 29

Total 374

486



Our group therapy programmes help people address their issues and achieve individu-al growth. Through the group therapy sessions, individuals gain insight into their own thoughts and behaviour, and at the same time learn from each others’ experiences.

169

No. of No. of

(Group)2 22

New Rainbow Support Group & Follow-up Sessions (Mandarin)

5 20

New Rainbow Support Group & Follow-up Sessions (English)

3 12

Enlivened Hearts Woman’s Support Group (Mandarin) 10 57

(Mandarin) 1 16

Forever Hold My Hand, Marriage Group (Mandarin) 6 42



Clinical supervision is offered to students of counselling courses and practitioners in the sector.

Our counselling centre gave 26 media interviews through channels such as: 联合晚报 Chinese newspapers, FM95.8 radio, 早安你好 television programme, and NTUC Lifestyle

Press Media No. of Interviews

Newspaper 联合晚报 1

Radio FM95.8 22

2

早安你好 1

Total 26

159

2

隔代教养爱与碍 16

隔代教养爱与碍 CDAC @ Woodlands 12

隔代教养爱与碍 CDAC @ Tanjong Katong 18

Care Corner FSC (Tampines) 10

Ministry of Social and Family Development 30

Care Corner FSC (Tampines) 9

MSF@ROM 10

MSF@ROM 14

MSF@ROM 10

MSF@ROM 12

MSF@ROM 10

MSF@ROM 8

Total 159


Centre Manager: Mr Jonathan Siew Chee Kit (appointed on 1 April 2011)

publish counselling materials and to do all such other things as are incidental or conducive to the

1. STAFFING Manager 1 Counsellor 9

Total 16

2. KEY OFFICE BEARERS

Date Name

29.8.2013 Member since 27.3.2013 Chao Tiang Ming Deputy Director Nayang

26.8.2010 Member since 30.9.1999 Daniel Ang Yew Tiong LGA Telecom

Treasurer 28.8.2014Member since 30.8.2012(Assistant Treasurer 2012to 2014)

Benjamin Ong Kok Chye Infra-Asia Consultants

Assistant Treasurer 28.8.2014 Member since 28.8.2014 Koh Him Leong Trainer & Consultant Self-Employed

Secretary 2.9.2011 Member since 2.9.2011 James Huan Nam GuanThe Trust Company (Asia) Limited




3. PRINCIPAL FUNDING SOURCES

4. CHARITY’S ASSETS

of the Society or vice versa; or

6. MANAGEMENT OF CONFLICT OF INTEREST

7. REMUNERATION OF KEY MANAGEMENT PERSONNEL

NIL).

FY14/15 FY13/14$ $

31,624 48,158

0 150

Training expenses 7,800 4,564

Disclosure Report


FY14/15 FY13/14Between S$100,001 to S$150,000 1 0


Disclosure Report

8. RESERVE POSITION & POLICY

Reference:

spend as grants.D. Total Funds include unrestricted, restricted / designated and endowment funds.

RESERVE POSITION FY14/15$’000

FY13/14$’000

Increase/(Decrease)%

A

Accumulated fund 5 5 -

B

Designated Funds 0 0 -

Restricted Funds 822 752 9.3

C N.A. N.A. N.A

D 827 757 9.2

E 1,205 1,244 (3.1)

F 0.004 0.004



DONORS

$100 to $499

Capital 95.8 FM

Limited华社自助理事会 [

Chinese Development Assistance Council

INDIVIDUAL张秋琴陈荣春刘汉尧黄丽彰博士 (香港)周小玲, 香港公教婚姻调解服务处李惠娟, 儿童福利联盟文教基金林守玫, 台湾怀仁全人发展中心陈金燕教授, 台湾彰化大学陈如湘博士, 马来西亚人和工作室江文贤博士, 台湾怀仁全人发展中心

LLC

Care Centre

VOLUNTEERS

关怀800热线 129位义工

INDIVIDUAL

林桂华梁玉香陈荣春陈美玉陈凤琴


HEAD OFFICECare Corner Singapore Ltd8 New Industrial Road

SIngapore 536200Tel: 6250 6813 Fax: 6288 [email protected]

FAMILY & COMMUNITY SERVICESCare Corner Family Service Centre (Admiralty)Tel: 6365 8751 Fax: 6365 6267 [email protected]

Care Corner Family Service Centre (Queenstown) Tel: 6476 1481 Fax: 6476 1483 [email protected]

Care Corner Family Service Centre (Tampines)Tel: 6786 6225 Fax: 6786 6077 [email protected]

Tel: 6356 1622 Fax: 6356 1623 [email protected]

Care Corner Family Service Centre (Woodlands) Tel: 6362 2481 Fax: 6362 4824 [email protected]


Tel: 6872 0155 Fax: 6774 [email protected]

Care Corner Student Care Centre (Admiralty)Tel: 6365 1075 Fax: 6365 [email protected]

Tel: 6258 5170 Fax: 6258 [email protected]

Care Corner Student Care Centre (Woodlands) Tel: 6269 5784 Fax: 6269 5784 [email protected]

FOCUSED INTERVENTION SERVICESCare Corner Counselling CentreTel: 6353 1180 Fax: 6354 [email protected]





SENIORS SERVICESCare Corner Social Day Care for the Elderly Tel: 6253 6979 Fax: 6253 7216 [email protected]

Tel: 6258 6601 Fax: 6258 7550 [email protected]@carecorner.org.sg






Care Corner Cluster Support @ Woodlands Tel: 6570 3919 Fax: 6570 [email protected]

Care Corner Senior Group Home(WL569A) & (WL180C)Tel: 6570 3919 Fax: 6570 [email protected]

YOUTH SERVICESCare Corner - Teck Ghee Youth CentreTel: 6554 7100 Fax: 6554 [email protected]

CROSSROAD Youth CentreTel: 6364 2203 Fax: 6364 [email protected]

Youth GO! (North East)Tel: 6786 6061 Fax: 6786 [email protected]

Youth RangersTel: 6365 8751 - FSC (Admiralty)Tel: 6554 7100 - Teck Ghee Youth CentreTel: 6362 2481 - FSC (Woodlands)

TRAINING SERVICES

Tel: 6250 6813 / 9358 6966 Fax: 6228 [email protected]

For general enquiries e-mail: [email protected]

1800-3535-800www.carecorner.org.sg

Our Partners in Social Services

cccc annual report 1apr14 to 31mar15carecorner.org.sg/brochures/cccc annual report 1apr1… · ·...

Documents