ccaps sap 2009
TRANSCRIPT
Localization Services
Project Management
and
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Agenda
1. Ccaps Mission2. Overview
Corporation Staff Services Clients
3. Production Methods and Processes Management Resources Workflow
4. Partnerships Regional Global
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Mission
Ccaps is a language service provider that makes use of precision, clarity and high technology and is committed to the satisfaction of its clients, the well being of its collaborators and the profitability of its shareholders.
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Mission in Detail
Precision – Work only with native speakers– Experts in the subject matter
Clarity– Transparent relationships– Clear communication channels
Technology– Wide range of software used in the industry– CAT tools e Machine Translation – Constant investment in infrastructure
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Mission in Detail
Client Satisfaction – Client surveys for continuous improvement– High fidelization rate
Well Being of Collaborators– Excellent working environment– Constant training and evaluation– Employer of choice
Profitability of Shareholders– Doubled the size in the first 2 years– Continuous growth since then– 70% growth in times of crisis– Projected 50% growth for 2009
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Corporate Overview
History– Founded in 1999– 2 partners
Staff– 18 employees with solid background
Services– Localization into Brazilian Portuguese and LatAm Spanish– Document Translation from and into 15 languages
Strengths:– Production Capacity– Quality Oriented– Human Resources
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Company Structure
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People
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Quality Services
Software Localization
Web Localization
Software Engineering
Online Testing
DTP
Multimedia
Document Translation– Glossary Creation– Translation Memory Management– Style Guide Development
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Sample
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Subject Matters
Other5%
Oil & Gas2%
Food Industry3%
Business3%
Games6%
Legal7%
Life Sciences9%
Web13%
E-Learning / Training
17%
IT / Telecom35%
IT / Telecom
E-Learning / Training
Web
Life Sciences
Legal
Games
Business
Food Industry
Oil & Gas
Other
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Client List
Direct
Indirect
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Production
Methods– Industry standards– Proprietary
Processes– Standardized– Monitored– Constantly improved
Tools– Development of macros– Investment in software (CAT, QA, DTP, etc.)– Agreement checker
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Language and Technology Mix
The Ccaps Agreement Checker
– New Portuguese Spelling Compliance Tool– Checks for old spelling in TMs and legacy material– Corrects terms according to VOLP– Fully automated process– User friendly– Freely downloadable– Hit the news:
http://www.globalwatchtower.com/2009/02/26/free-translation-memory-checker-for-new-brazilian-portuguese-spelling
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Management
Capacity to handle volume– Experience with large projects– Database with more than 150 resources
Qualified staff– Managing Director with more than 10 years in the industry – All collaborators with least 5 years in the localization field– Operations Director with Ccaps since 2002– Global Project Managers with MBA degrees– PMI Methodology
Multitasking– PMs with extensive technical and translation experience– Support from engineers
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External Resources
Evaluation Process– Resume analysis– Sample test– Semi-annual rate categorization
Vendor Management– Standardized processes for vendor evaluation– Frequent evaluation and feedback– Resources categorized by subject matter– Tool proficiency and training– Prompt availability of best professionals
Multiple resources– Translators, reviewers, linguistic coordinators, DTPers,
engineers, multimedia talents
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Localization Workflow I
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Localization Workflow II
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Localization Workflow III
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Regional Reach
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Global Reach
1 GLOBAL PARTNER, 16 LOCAL OFFICES
milengo Inc. is the largest 2nd Generation (2G) Localization Alliance in the market. Incorporated in the US, milengo is formed by 16 leading technical translation and localization companies located in the most important global IT markets spanning Western, Central and Eastern Europe, Latin America and Asia.
As a full-service company, we perform technical translations, software and website localization, software engineering, desktop publishing, functional and linguistic testing and other consulting services without leaving the boundaries of the organization. By removing the traditional intermediary layers found in the 1st Generation subcontracting models, we are able to create a seamless and more direct relationship with our clients.
milengo's primary goal is to provide multinational ICT companies comprehensive localization services that integrate with and adapt to their own internal structures. Because every company has unique linguistic, technical and communication requirements, we have designed the milengo communication and management infrastructure to be flexible enough to accommodate these specific needs.
Worldwide milengo members are governed by a unified business model that regulates the project management workflow, quality assurance standards and protocol for non-linguistic tasks. This fosters a climate of non-competitive collaboration that promotes each member's unique skills and knowledge. Whereas other companies may claim a true global presence, our technically trained translators, editors, project managers, DTP and engineering professionals are located in each milengo office around the world. Such "quality at the source" is ensured by in-house production with milengo partners and eliminates reliance on outside parties while guaranteeing consistent localization solutions.
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For more information:
http://www.milengo.com
Brazilian GPM Center:
• Strategic location to serve clients in the Americas
• 3 Global Project Managers (GPMs)
• Engineering, Testing and Multimedia Teams
• Clients served: - Cisco- AMD- Disney- Information Builders- SonicWALL- Plateau- Saba
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Credentials
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Ccaps Newsletter
Marketing Tools
http://www.ccaps.net/blog
http://www.ccaps.net/newsletter/newsletteren.htm
Ccaps BlogThe Localization Highway
Please visit:Follow us:
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Contact
Ccaps
Rua da Assembleia, 10/1906Rio de Janeiro – RJ20011-000 Brazil
