cca pan european offering

CCA InternationalPan European Offering

ONE SOURCE Multilingual, Traditional ServicesCentralised Fulfilment services

Phone & Email

Customer services and case management

Any language across Europe and globally with one single provider.

One contract, one contact. One outsourcer - CCA

Multilingual & Traditional ServicesCCA One source is built upon the unified interaction across the entire CCA group while clients benefit from a single point of contact work can be right sourced across several different contact centre locations meaning that local languages can be upheld while unified reporting, contact, communication and clarity of message are ensured without the need for multiple partners.

customerservices

customerservicesQuality

localitycost

Quality, locality and cost sensitivity combining London, Barcelona and Eastern Europe into a single offering and single price point.

Qualitylocality

cost

ONE SOURCE Multichannel & Social MediaCCA smart data management ensuring data is worked at its optimum and value is added across channels.

Monitorización de medios sociales, customer engagement, análisis y planificación de estrategia

Un único contacto con el cliente para múltiples localizaciones

Aprovechamiento de la experiencia sin los costes añadidos de creación de nuevos departamentos o formación

Web chat y conavegación


localitycost

Multichannel & Social MediaCCA One source consists of multi-channel services with introduction of SM Monitoring, Engagement, Escalation, Reporting and Analysis. Particular focus on evolving consumer contact channels and pro-active SM activity.

ONE SOURCE Marketing Managementunified

CRM

brandvalue

Unified CRM technology

Market strategy management

Brand value coordination

Content Creation

Marketing ManagementCCA One source consists of everything you would need to communicate with clients/customers including a marketing agency offering providing content creation, coordination and strategic DIGITAL planning & marketing integration as enhanced service offering.

createcontent

createcontent

unifiedCRM

brandvalue


localitycost

createcontent

unifiedCRM

brandvalue


localitycost

ONESOURCE Pan European OfferAny Language

Barcelona, London, Casablanca & Eastern Europe

Including: English, Spanish, French, German, Dutch, Bulgarian, Estonian, Irish, Portuguese, Croatian, Finnish, Italian, Romanian, Czech, Latvian, Slovak, Danish, Lithuanian, Slovenian, Greek, Maltese, Hungarian, Polish, Swedish, Chinese, Japanese, Thai, Korean

Any Channelemail

phoneSocial mediaClick to chat

White mail

MarketingContent Creation

Fulfilment

Any ActivityIncludingSales, Customer Care, Technical Support, Helpdesk, B2B, B2C, B2G, Aftercare, Nurturing, Complaints, Data Management

cca pan european offering

Business