CCA Excellence Awards Programme 2018

GLOBALEXCELLENCEAWARDS

CCA Excellence Awards are the most highly coveted and respected accolades in our industry.

Each year, individuals and teams who have achieved extraordinary success or shown extraordinary leadership, passion and commitment, are recognised through the Excellence Awards programme, at the prestigious CCA Gala Dinner and Awards Ceremony.

Why should you enter CCA Excellence Awards in 2018?

BE RECOGNISED by your team for applauding their achievements

BE RECOGNISED by your peers for gaining recognition for business achievements

BE RECOGNISED by your manager for showcasing your organisation as a leader

BE RECOGNISED by industry peers at the Awards Ceremony on 15 November 2018

Key Dates

01 December 2017 Entry open for industry practitioners to join CCA Excellence Awards Judging Panel

Closing date for CCA Excellence Awards Judging Panel

Launch of CCA Excellence Award Categories 2018 - NEW DATE

CCA Judges Round-Table: Review and Validation of Categories for 2018

Get ready to win! - Hosted at CCA, Glasgow

Get ready to win! - Hosted at Pearson Vue, Manchester

Closing date for CCA Excellence Award entries

12 January 2018

14 February 2018

15 February 2018

28 February 2018

01 March 2018

15 June 2018

24 August 2018 Short-list announced

15 November 2018 CCA Gala Dinner & Excellence Awards Ceremony

We know how difficult it can be to compete with global brands and niche businesses who have the resource or flexibility to adapt and innovate in ways which may be more challenging for other organisations. As part of the entry process for 2018 all applicants will be invited to attend a session to help develop a winning submission, ensuring that the application requirements are firmly embedded within each submission giving you the best chance to reach the coveted short-list.

1100–1130 Launch of CCA Excellence Awards Programme and Review of Categories for 2018

1130–1200 Case Study (1) - CCA Excellence Award Winner 2017

1200–1230 Q&A

An opportunity to delve into the success of the Award Winner, share learnings and identify winning strategies

1230–1315 Lunch & Networking

1315–1345 Case Study (2) – CCA Excellence Award Winner 2017

1345–1415 Q&A

An opportunity to delve into the success of the Award Winner, share learnings and identify winning strategies

1415–1445 CCA Excellence Awards Judging Panel

How to approach your Award submission

Critical content, what to avoid, how to test and validate your entry

Open forum – Have your questions answered

1445–1545 Round-Table Discussion – Individual discussions will be facilitated by a CCA Excellence Award Judge

1545–1600 Round-Up and Close

Take part in the Get Ready to Win! session plus Award Entry

Get Ready to Win! £500 per delegate to attend one session – includes one free entry for CCA Excellence Awards £50 per additional Award entry

Award Entry Only

Platinum Members £0 for up to 2 entries - £100 per additional Award entry

Members £300 for up to 2 entries - £100 per additional entry

Non Members £500 for up to 2 entries - £200 per additional entry

To book your place contact: CCA 0141 564 9010 or email: sharon.johnston@cca-global.com

Get Ready to Win – Agenda

PRICING

BOOKING

CCA Excellence Awards Programme 2018

CCA Excellence Awards Programme 2018

Best Technology PartnershipWINNERSainsbury’s Argos Customer Management Centres

Contact Centres: Great Places to WorkWINNER Coventry Building Society – Savings Contact Centre

Corporate Social Responsibility in Customer ServiceWINNER HomeServe Membership

Customer Experience Centre of the YearWINNER HomeServe Membership – Customer Sales & Service

Innovation in Customer ServiceWINNER B at CYBG

Manager of the YearWINNER Chris Allen – Coventry Building Society

Most Effective Training ProgrammeWINNER BBC Audience Services

Most Effective Use of Social MediaWINNER Omni Channel, Barclays

Professional of the YearWINNER Nichola Taylor, Standard Life

Team of the Year – Public SectorWINNER Multi Channel TeamDVLA Contact Centre

Team of the Year – Telco, Utilities, Retail & LeisureWINNER Glasgow Contact Centre – Sky UK

Team of the Year – Financial ServicesWINNER Barclays Premier and Offshore Quality and Insight Team

Team of the Year – BPO & OutsourcingWINNERCorporate Gift Voucher TeamCapita M&S Partnership

Innovation in BPO – A Partnership ApproachWINNER Capita M&S Partnership

Overall Team of the YearWINNER Barclays Premier and Offshore Quality and Insight Team

Director of the YearWINNER Simon Separghan, Barclays

Director of the YearWINNER Mike Baker CBEDirector Personal Tax Operations HM Revenue & Customs

2017 Winners

Overall Excellence Awards Partner