Cc Quyn v Trch Nhim ca Bnh Nhn v Gia nh

Your Patient and Family Rights and Responsibilities / Vietnamese

Chng ti cam kt cung cp dch v chm sc sc khe cht lng cao ly bnh nhn v gia nh lm trung tm. Qu v/Chu v gia nh mnh u l cc thnh vin trong nhm chm sc v s c i x vi t cch thnh vin khi nhn dch v chm sc ca chng ti.

Chng ti th hin s tn trng bng cch: T gii thiu cho qu v/chu bit chng ti l ai v m nhim vai tr g

trong qu trnh chm sc. Cung cp dch v chm sc tn trng phm gi v quyn ring t ca qu

v/chu, cng nh cc gi tr vn ha v gi tr c nhn. Lun bo mt h s y t v ni dung cc cuc tho lun v vic chm sc

cho chu cng nh thng tin v gia nh. Dng thuc hoc nhng bin php trn an tinh thn khc gim au cho

chu. Cung cp dch v chm sc an ton trong mt mi trng khng c lm

dng, b b chm sc hoc quy ri v lun to iu kin cho qu v/chu tm ti cc dch v bo v.

Khng s dng cc bin php km gi v cch ly hoc hn ch giao tip tr phi l iu cn thit v c php lut cho php thc hin vic chm sc v v an ton cho bnh nhn.

Chng ti h tr qu v/chu v gia nh bng cch: C gng thng bo ti mt ngi thn hoc ngi khc do qu v/chu

cho bit tn khi nhp vin. Tip n nhng khch ti thm m qu v/chu ng gp:

Cha m, ngi gim h hp php, v/chng v bn tnh c ng k chung sng (bao gm bn tnh cng gii) c th cng chu vo bt k lc no. Chng ti s cung cp ch ngh qua m gn chu cho mt trong s h hoc cho mt ngi ln m h ch nh.

Gia nh v bn b c th ti thm t 8 gi sng ti 8 gi ti. Qu v/Chu c th t chi gp khch vo bt k lc no. Chng ti c th gii hn hoc hn ch s khch ti thm v cc l do

iu tr nh phng nga ri ro nhim trng, v thiu ch ngh, hoc v l do an ton.

Chng ti khng bao gi hn ch hay t chi khch ti thm v l do chng tc, mu da, ngun gc quc gia, tn gio, gii tnh, nhn thc gii tnh, xu hng tnh dc hoc tnh trng khuyt tt.

To li ra vo d dng cho ngi khuyt tt ti cc ta nh ca chng ti.

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Chng ti gip qu v/chu hiu r thng tin bng cch: Cng qu v/chu ln k hoch chm sc v gii thch cc kt qu v la

chn iu tr mt cch d hiu. Cung cp dch v thng dch vin min ph cho cc bnh nhn, thnh vin

gia nh v i din hp php b ic, khim thnh hoc khng ni c ting Anh. Chng ti cng s cung cp thng tin bng cc hnh thc khc theo yu cu ca qu v/chu.

Lin lc vi bc s chm sc chnh cho chu, bao gm thng bo kp thi v vic nhp vin v nhng thay i quan trng khc trong vic chm sc.

Hng dn v cch chm sc sau ny trc khi chu v nh hoc c chuyn vin.

Kt ni qu v/chu ti cc ngun h tr chm sc trong cng ng. Gip qu v/chu ly bn sao h s y t ca mnh nu c yu cu. Cung cp cho qu v/chu bn Thng Bo Thc Hnh Bo V Quyn

Ring T ca chng ti trong gii thch cch chng ti s dng thng tin ca qu v/chu cng nh cc quyn v thng tin sc khe.

Cung cp cho qu v/chu bn sao Thng Tin v Ha n Bnh Vin trong c gii p v mt s cu hi thng gp nht v ha n thanh ton.

Gii thch cch np n xin h tr ti chnh ca Bnh Vin Nhi ng thm ch cho d qu v/chu c bo him.

Qu v/Chu c nhng la chn khc nhau v vic chm sc cho mnh. Qu v/Chu c th: c cung cp thng tin v cc phng php iu tr khc nhau cng cc

ri ro qu v/chu c th a ra nhng quyt nh sng sut v vic chm sc bnh, bao gm vic t chi chm sc nu lut php cho php.

Quyt nh c thm nhn vin chm sc trong phng khi tin hnh kim tra hoc thc hin th thut.

ng hoc t chi tham gia d n nghin cu. Quyt nh ny s khng nh hng ti cht lng chm sc dnh cho chu.

Yu cu gp chuyn vin t vn v y c khi pht sinh cc vn kh khn hoc gy lng tng trong qu trnh chm sc.

Yu cu cc dch v v tn gio v tinh thn. Ln mc tiu cho vic chm sc cui i. Nu bnh nhn t 18 tui tr

ln, chng ti s cung cp bn thng tin v cc ch th trc vo lc chu nhp vin.

Cn nhc vic hin m v hin tng.

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Cng l thnh vin trong nhm chm sc, chng ti yu cu qu v/chu: Gip chng ti gi an ton cho qu v/chu, cc gia nh khc v nhn vin

ca chng ti bng cch: Thng bo cho chng ti bit ngay nu qu v/chu c quan ngi v vn

an ton hoc cm thy c ri ro trong vic chm sc. Thc hin cc quy tc ca Bnh Vin Nhi ng v vic thm bnh nhn;

s dng cht c cn, thuc l v cc loi thuc khc; v mang v kh. t cu hi v cng tham gia vo cc quyt nh v vic chm sc cho

chu, bao gm cc phng php gim au. Cung cp y v chnh xc thng tin v tin s sc khe v y t ca chu. Thc hin k hoch iu tr ti nh v thng bo cho chng ti nu qu v/

chu khng th thc hin theo k hoch . Theo ng lch hn khm hoc thng bo cho chng ti bit nu qu v/

chu khng th ti hn. Tn trng quyn ca nhng ngi khc. Thc hin cc yu cu v bo him sc khe nh xin s chp thun trc

khi phu thut hay hn khm.

Kin ng Gp hoc Quan Ngi Chng ti mong mun cung cp dch v chm sc tt nht cho chu v gia nh. Cc kin ng gp ca qu v/chu s gip chng ti ci thin dch v ca mnh. Qu v/Chu c th gp vi chng ti theo nhng cch sau:

Trao i vi y t ca chu. Nu y t ca chu khng th gip, yu cu ni chuyn vi y t trng hoc qun l khu vc .

Gi cho Phng Quan H Bnh Nhn & Gia nh (Patient & Family Relations) theo s 206-987-2550 hoc 1-866-987-2000 (min ph). Hoc nu qu v mun ni chuyn bng ngn ng m ca mnh, gi ng Dy Thng Dch Cho Gia nh Qua in Thoi (Family Telephone Interpreting Line) theo s 1-866-583-1527 v yu cu thng dch vin kt ni s 206-987-2550.

in vo phiu gp v a cho mt nhn vin chm sc. C th ly phiu ny ti bnh vin chnh cng nh tt c cc phng mch.

Gp trn mng ti a ch: www.seattlechildrens.org/familyfeedback Email: family.feedback@seattlechildrens.org. Vit th ti:

Seattle Childrens HospitalPatient and Family RelationsPO Box 5371, RB.7.420Seattle, WA 98145-5005

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Khi gi in hoc vit th khiu ni ti Phng Quan H Bnh Nhn v Gia nh, qu v s nhn c xc nhn ca chng ti v quan ngi ca qu v trong vng khong 7 ngy. Nu cn thm thi gian, chng ti s thng bo ti qu v khong thi gian a ra cu tr li cui cng.

Cch np khiu ni ln c quan bn ngoi Bnh Vin Nhi ngQu v/Chu c th khiu ni trc tip vi Washington State Department of Health (S Y T Tiu Bang Washington):

Gi s 1-800-633-6828 hoc 360-236-4700 Vit th n:

HSQA Complaint IntakePO Box 47857Olympia, WA 98504-7857

Gi email n: HSQAComplaintIntake@doh.wa.gov

Qu v cng c th lin lc vi DNV GL Healthcare, mt t chc khc qun l chng ti:

in thoi 1-866-496-9647 Vit th n:

ATTN: Hospital Complaints400 Techne Center Drive #100Milford, OH 45150

Gi email n: hospitalcomplaint@dnvgl.com

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Phn bit i x l vi phm php lutBnh Vin Nhi ng Seattle tun th tt c cc lut php hin hnh ca lin bang cng nh cc iu lut v dn quyn khc, v khng bao gi k th, loi tr hoc i x khc bit vi bt k ai cn c vo chng tc, mu da, tn gio (tn ngng), gii tnh, nhn thc gii tnh, biu hin gii tnh, khuynh hng tnh dc, ngun gc quc gia (t tin), tui tc, tnh trng khuyt tt hay bt k tnh trng no khc c bo v bi cc iu lut hin hnh ca lin bang, tiu bang hay a phng.

Cc cng c v dch v h tr min ph cho ngi khuyt ttBnh Vin Nhi ng Seattle cung cp min ph cc cng c v dch v h tr sau y gip ngi khuyt tt (v d nh bnh nhn v ngi chm sc) trao i hiu qu vi chng ti: Thng dch vin ngn ng k hiu c trnh Thng tin vit di cc hnh thc khc (v d nh bn in ch to, bn

ghi m, cc nh dng in t d tip cn)

Dch v thng dch min phBnh Vin Nhi ng Seattle cung cp min ph cc dch v h tr ngn ng sau y cho nhng ngi (v d nh bnh nhn v ngi chm sc) c ting m khng phi l ting Anh: Thng dch vin c trnh Thng tin c vit bng cc ngn ng khcNu cn nhng dch v ny, hy ni vi ngi ang gip qu v rng qu v cn c h tr hoc lin lc vi Trung Tm Tr Gip Gia nh ti s 206-987-2201.

C khiu ni?Phng Quan H Bnh Nhn v Gia nh ca Bnh Vin Nhi ng SeattleNu qu v tin rng Bnh Vin Nhi ng Seattle khng cung cp cc dch v ny hoc phn bit i x vi qu di bt k hnh thc no, qu v c th np khiu ni chnh thc ln Phng Quan H Bnh Nhn v Gia nh: in thoi/Thng dch vin: 206-987-2550 hoc 1-866-987-2000 (s

min ph). c thng dch vin, xin gi s 1-866-583-1527 v yu cu thng dch vin kt ni vi s 206-987-2550.

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Trn mng: www.seattlechildrens.org/familyfeedback Qua email: family.feedback@seattlechildrens.org Qua th: Seattle Childrens Hospital

M/S RB.7.420 PO Box 5371 Seattle, WA 98145-5005

Nu qu v cn c gip trong vic np khiu ni, hy gi s in thoi ca Phng Quan H Bnh Nhn v Gia nh nu trn v h s gip qu v.

HOCU.S. Department of Health and Human Services, Office for Civil RightsQu v cng c th np n khiu ni vi phm dn quyn ln Office of Civil Rights (Phng Dn Quyn) ca Department of Health and Human Services (B Dch V Y T v Nhn Sinh): Trn mng: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf in thoi: 1-800-368-1019 | 1-800-537-7697 (TDD) Qua th (Qu v c th ly mu n khiu ni ti www.hhs.gov/ocr/

office/file/index.html):Centralized Case Management OperationsU.S. Department of Health and Human Services200 Independence Avenue SWRoom 509F HHH Bldg.Washington, D.C. 20201

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(Centrul de resurse pentru familii) la .

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Nu qu v khng ni c ting Anh hoc nu qu v b ic, khim thnh hoc ic/ m, chng ti s cung cp dch v thng dch cho qu v min ph. Hay ni cho ngi ang gip qu v hay rng qu v cn mt thng dch vin hoc gi Trung Tm Ngun H Tr Gia nh theo s .

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C chng trnh h tr ti chnh cho cc dch v cn thit v mt y t, da trn thu nhp gia nh cng nh ngun lc ca bnh vin v dnh cho tr em di 21 tui c ni c tr chnh ti W