cbre btmm overview huber
TRANSCRIPT
CBRE BTMM I 2
PROVEN PROCESSCBRE uses standard Project Management Institute (PMI) methodology – theU.S. standard for the project management profession – to maximize projectcontrol and minimize project error. This system of practices, techniques,procedures and rules allows us to deliver our services in a consistent manneracross a variety of organizations regardless of their core business
CBRE MANAGES OVER 300,000 MOVES ANNUALLY
BENEFITS: Minimized Relocation Costs | DowntimeAvoidance | Reduced Risk & Stress | Positive, Consistent
Staff Experience
Project Kick-offMeeting andInformation Review
Service LineMeetings
DepartmentOperationsQuestionnaire
Relocation Charter
Project TeamDevelopment
Relocation Budget
Relocation Schedule
Project Meetings
Move/ChangeManagementCommunications
TechnologyManagement
Move CoordinatorProgram
Clean-upCampaign
Move Database
Data ManagementProcess
Physical Move RFP
Move Labels,Signage andDrawings
Physical MovePreparation
Move LogisticsPlan
Move Supervision
Cost Control andBudgetManagement
Quality Assurance
PerformanceMeasurements
Post-MoveCommand Center
Post-Move Survey
Vendor InvoiceReconciliation
Information Transfer
Internal Close-out
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WHY INTRODUCEBTMM?
Completes end-to-end service foryour customer from Transaction through Occupancy
• Proven process which with an end user communications focused delivery model –everyone is impacted by the move
• Each staff member relocating is immediately back to work – 90%+ end usersatisfaction
Risk reduction for customers considering a relocation
• ‘An International Facilities Management Association (IFMA) study found that 2/3 ofthose assigned to manage an office relocation were either fired, quit or demotedafter the move.’
Hard cost savings & validation of relocation budget/vendors for your customers
Protect your client’s asset with a strong set of suppliers along with a proven adelivery method
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END USER FOCUSEDCOMMUNICATIONS
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END USER FOCUSEDCOMMUNICATIONS
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END USER FOCUSEDCOMMUNICATIONS
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WHAT OUR CLIENTSARE SAYING
“I think the employee surveyresults and comments speakthe loudest. I’ve never beeninvolved with a move thatachieved over 98% highlysatisfied results. I heard onlypraises for your team duringthe entire process startingwith the first move inNovember to the last inFebruary - again, an unheardof accomplishment.”
Bob O’Brien, GMAC GlobalFacilities Mgt.
“I have nothing but the highestpraise for Eric Stang and thework he did. It was a difficult,complex move. We were adifficult, anxious and hard toplease group of attorneys andstaff. Our attorneys and staffcould not have been morepleased with the move.”
J. David Evans, ExecutiveDirector, Bass, Berry & Sims,
PLC
“Excellent job! Monday wasone of the worst days in stockmarket history and proved tobe a very challenging day forour staff. The move couldhave posed serious issues,but the execution was perfectand it was seamless to ourstaff and customers.”
Barbara Hampton, TheHartford
“The project was completedwith customer satisfactionscores averaging 96%. Theoutcome exceeded all of ourexpectations and was theresult of expert planning and aprofessional communicationsstrategy. We highlyrecommend this team and willutilize their services in thefuture.”
Lynn Veilleux, Aetna RealEstate
“Healthways began a journeyinto a whole new workenvironment. The team fromCBRE move managementwas selected to implementthis very important mission forHealthways and theyexceeded our expectations.CBRE move managementwas truly the key partner inaccomplishing this successfultransition.”
Dennis Jackson,Former Vice President -Sourcing and Real Estate,Healthways WorldHeadquarters
“At the close of the roughly tenmonth long project, the CBRETeam and BayCare had not onlyexecuted what was close to aflawless relocation process, butdid so on-time and on-budget. Itwas truly a pleasure working withBill, Eric and Katy throughout theentire project and I would nothesitate to recommend CBRE toothers in the industry seekingsimilar such corporate servicessupport.”
Terry McLaughlin, RegionalDirector – Real Estate &Development, BayCare HealthSystem
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Value …..
Proven Processes and Playbook Approach Identifying Potential Pitfalls
Removing Angst from the Real Estate, Facilities and Project Team
Augmenting Internal Resources – You have an Organization to Run!
Experienced Team Members Utilizing Best Practices and LessonsLearned
Significant Cost Effective Solutions Including Nationally Negotiated Ratesfor Relocation Service Providers
Personable, Professional and Experienced Staff to Blend with your TeamDriving a Single Point of Accountability for the Move
Minimize Risks – Day One Operational with Minimal Downtime
QUESTIONS &ANSWERSRelocations are always challenging and moving a fullyoperational business can present a unique set of requirements.CBRE’s Business Transition & Move Management Team will work with youto put together a plan that will ensure a seamless transition.
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20+ YEARS OF EXPERIENCEAll marks displayed on this document are the property of their respective owners
Amy L Huber
Business Transition & Move Management Services
312.718.5153
Let us help you make the move with ease.
Business Transition & Move Management Services is a group dedicated tohelping organizations plan
and execute multi-phased and complex relocations.
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