Catorra Lassiter100 Stratford Lakes Dr. 310 Durham, NC 27713 * 252-767-0110 * catorrasimes@yahoo.com

  Qualifications/Skills Managerial, Employee Training, General Accounting, Word Processor, Excel, Customer Service,

Filing, Scanning, Office Equipment, Telephone Reception, Problem Solving/Researching, Supply Clerk.

  ExperienceBlue Cross Blue Shield May ’14-PresentSupport Specialist

Assist Problem Analyst Associates by logging and entering data for Health Insurance Casework (HICS) claims on a daily basis,

Works independently thus exercising time management skills, Assist Financial Analyst Associates by mailing, scanning, and filing documents, Responsible for inventory: including ordering, receiving and signing for packages, storing

supplies, and delivering needed supplies to employees, Create work/maintenance orders as needed, Performs miscellaneous duties like cube audits, collecting PC names, and locating available

cubes for new hires.UPS Mail Innovations August '09-June ‘14Quality Control and Trainer

Separated and sorted mail according to the zip codes in which the mail or packages are to be shipped out to other facilities,

Audited work areas of mail sorters to ensure mail was being correctly sorted and labeled, Checked bags/totes of final sorted mail to ensure accuracy of sorters before shipment, Randomly collected samples of different mail classes to check for incorrect labeling, Reprocessed any incorrect labels on mail to correct them, Trained new employees on the process of pre-sorting and sorting mail accurately.

Food Lion September ’05-June '08               Assistant Customer Service Manager

Bookkeeper and handled company funds, Exercised general accounting skills, Prepared financial reports, Provided assistance to the customer service manager, Oversaw the operation of the front end associates by creating schedules for employees, Problem solved by creating solutions to promote quality service to customers, Researched imbalances appearing on financial reports, Responsible for recruiting new prospective employees, Attend customer needs by putting customers first to achieve customer satisfaction.

EducationWarren County High School Graduated May ‘03

               North Carolina Central University Graduated May ‘07               BA in Political Science