cat carmichael, cmca, pcam larry thomas, pcam march 17, 2018 · the best thing a business partner...
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Cat Carmichael, CMCA, PCAMLarry Thomas, PCAM
March 17, 2018
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CAI Board of Trustees President-Elect
Director of HOA Banking for Pacific Premier Bank
CAM-ICB International Exam Development
Community Management Professional since 1987
PCAM in 2002 #1241
Luck Out with Business PartnersCAI
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Chapter Executive Director, CAI-NJ
Community Manager since 1982
PCAM in 1997 #582
Board member for USA Hockey
What is your background? How many years? How many CMCAs, AMS, PCAMs.
Luck Out with Business PartnersCAI
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The early years…..
…at 25…
Luck Out with Business PartnersCAI
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And now, 35 years as a community management professional and leader, with leadership in hockey ….
Luck Out with Business PartnersCAI
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The early years…..
Day 1 in Community Management at 25…
A Board meeting at Carlton Square Community Association…
Luck Out with Business PartnersCAI
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Luck Out with Business PartnersCAI
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Luck Out with Business PartnersCAI
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Luck Out with Business PartnersCAI
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Luck Out with Business PartnersCAI
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Luck Out with Business PartnersCAI
Celtics 3
Lakers 2
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The early years…..
Day 2 in Community Management at 25…
A CAI Luncheon on Earthquake preparedness with the Board President of Fairmont Hill Community Association
Luck Out with Business PartnersCAI
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Luck Out with Business PartnersCAI
Green Peas definitionA novice; a person who is not sharp; someone who is inexperienced
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30 year professional with dual career in community management industry as a manager and a business partner, with international leadership volunteer and elected positions.
Luck Out with Business PartnersCAI
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First coaching job –
Women’s team at Bishop McDevitt High School in Harrisburg, PA
Luck Out with Business PartnersCAI
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Luck Out with Business PartnersCAI
Advanced to 17 Final Fours
Posted six perfect seasons
Won 11 national championships
Two time Olympic gold medalist as a coach
Uconn women’s basketball team has won 43 regular season and tournament titles
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Managers and their communities succeed through relationships and team building with respect and professionalism with all CAI members – Homeowner Leaders, Professional Managers, and Business Partners.
Managers are the ultimate coaches!
Luck Out with Business PartnersCAI
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▪ From Professional Managers:
“Managers succeed because of Business Partners. They need us to excel because we influence the board’s decision making and purchases. The best thing a business partner can do is understand who the customer is. Managers build relationships and expect professionalism, loyalty, and value. When there is an opportunity, present your ideas with timeliness, consistency, professionalism, and advocacy.”
Luck Out with Business PartnersCAI
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▪ Business partner members include attorneys, accountants, insurance professionals, reserve providers, bankers/lenders, builder/developers, realtors, software providers, landscapers, roofers, and many others.
▪ Participation in CAI can give you direct access to thousands of potential customers.
Luck Out with Business PartnersCAI
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Key Differentiators
Industry knowledge and expertise
Understands the roles of all stakeholders
Understands how to deliver best service to make you look good
Look for the Educated Business Partners Distinction( and the all important licenses and insurance)!
Luck Out with Business PartnersCAI
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Landscaper/Grounds
Attorneys
Accountants
Insurance
General Contractors
Pools
Luck Out with Business PartnersCAI
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Snow Removal
Luck Out with Business PartnersCAI
Disaster Response – Fire, Flood, Mold
Security OfficersInformation Technology
Roofers
Plumbing
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Acknowledge and recognize great partners
Learn from each other – know what they know!
Reverse trade shows
Be approachable and accessible
Communicate, communicate, communicate
Address any issues before they escalate
Make sure you have access to higher ups at the company in case escalation is needed
Luck Out with Business PartnersCAI
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Allow focused participation at Board meetings
Do not throw a Business Partner under the bus (and we won’t do it to you, promise!)
Give input on budget, scope of work, and Board personalities.
Give feedback on bids, timelines, and criticism
when the bid is unsuccessful.
Budget some time for Business Partners and
learn from them!
Luck Out with Business PartnersCAI
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To bid or not to bid?
1. What are your management contractual limits?
2. What the contract require when it renews?
Finding qualified and new business partners while rewarding your best allies.
…and when low bidding goes bad, where cheap becomes expensive!!!!
Luck Out with Business PartnersCAI
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Sir John Franklin,English Sea Captain and
Arctic Explorer1847
Luck Out with Business PartnersCAI
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Luck Out with Business PartnersCAI
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Ethics
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YourEthical
Compass
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Gratuities, Commissions, and Finders Fees
▪ Disclosure requirements vary from state to state and they apply to all managers.
▪ Ethical standards are also included in CAI’s and CAM-ICB’s Professional Manager Codes of Ethics.
What is acceptable so you don’t
compromise your integrity or
your customer’s integrity?
Luck Out with Business PartnersCAI
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Gifts, Lunches, Services, Movie Tickets, and Concert Tickets
▪ What is reasonable?
▪ What is fair?
What about providing services
for a board member’s house?
Luck Out with Business PartnersCAI
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“Is what’s being done in the best interest of the association? It’s easy to weigh whether it’s in the manager’s, individual board member’s, or your own self-interest before you act”.
Your reputation for integrity is the most important asset of your company. Knowing what’s right is simple.
Luck Out with Business PartnersCAI
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Visit each Business Partner and thank them for their participation.
Thank each trusted business partner for his or her service.
Find one new idea or solution and promise to learn more.
Luck Out with Business PartnersCAI