case study: the birmingham logbook | annette king | july 2014
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Case study on Birmingham's local authority led universal credit pilot presented by Annette King, Universal Credit Project Manager, at Really Useful Day Warwick on 11 July 2014.TRANSCRIPT
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Outcomes deliveredIdentified 29M of benefit for 5500 tenants as part of the pilot which works out at £5,272 per client per year and includes housing and council tax benefit
£2.2M additional welfare benefits which equates to £400 per client per year
Savings of £125K for completion of online forms by tenant and not through contact centre from originally 21% to 95%
Increased sustainability of 57 tenancies which is a saving on voids of 7K per case saving £399K
Savings on production of tenant handbooks of £110K as now in digital log book and reduction in number of rent statements from 4 per year to 1 saving 9K
Decrease in rent arrears of £150K
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