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CaseStudy:TakingITAssetManagementtotheNextLevelWithProcessAutomationStevenPinto,Sr.Director- ITSMTools,AssetandConfigurationManagementElavon

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AGILEMANAGEMENT

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Abstract

Inthiscasestudy,findouthowtogetmorevaluefromyourITassetmanagement(ITAM)andITservicemanagement(ITSM)solutionsbyleveragingprocessautomation.LearnhowElavonemploysCAProcessAutomationtobuildworkflowsandintegrationbetweenCAITAssetManager,CAServiceDeskManagerandCAServiceCatalogtodeliveramoreseamlessandunifiedapproachtoITAM.DiscoverhowyoucanleveragethisapproachtoaddvaluetoyourbusinessandtoyourITAMandITSMteams.

StevenPintoElavonSr.Director-ITSMTools,AssetandConfigurationManagement

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Agenda

INTRODUCTION

PROBLEMSTATEMENT

CONCLUSION

SOLUTION

SAMPLEWORKFLOW

VALUE

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Introduction

§ 30+yearsexperienceinIT

§ MainframeandDistributedexperience– IncludesHPNon-Stop(Tandem)andStratus

§ CAproductsutilized/managedthroughoutcareer– CAWorkloadAutomationCA7®Edition,CAWorkloadAutomationRestartOptionfor

z/OSSchedulers,CA1®TapeManagement,CAEasytrieve,CAEarl™,CAUnicenterTNG(Workload,EventManagement),CASpectrum®InfrastructureManager,CAWCC,CAServiceManagement(CAServiceDesk,CAServiceCatalog,CAConfigurationManagementDatabase),CAProcessAutomationandCAITAssetManager(CAITAM)(AssetPortfolioManagement,SoftwareAssetManagement)….

§ FirsttimepresenteratCAWorld

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ProblemStatement

§ Howdowekeepourassetinventoryaccurate?

§ What’sinthetoolbox?– Asset Management– ServiceManagement– Process Automation

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Solution

§ CAServiceManagement– ServiceCatalog– RequestareasforAssetProcurement,Deployment

andDecommissioning§ Everythingstartsfromcatalog

– ServiceDesk– Requeststofulfillmentteams,ChangeOrders§ Audittrail– ChangeOrderforallworkinProduction

§ CAProcessAutomation– AutomatedworkflowsforAssetProcurement,Deployment,Decommissioning

andapprovalprocesses– RequestsandChangeOrdersautomaticallycreated,populatedandsequenced

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SampleWorkflow

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SampleWorkflow– ServiceCatalogRequestArea

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Value

§ LeverageServiceDeskGroupsforapprovalsandroutingtofulfillmentteams

§ End-userisabletofollowthestatusoftheirrequest

§ UtilizeServiceCatalogformstocapturedatarequiredtopopulatedataforfulfilment,AssetManagement,ConfigurationManagementandVendorManagement

§ Audittrail

§ Takingfulladvantageofthetoolsavailablefeaturesandfunctionality(ROI)

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Conclusion

§ CAProcessAutomationistheorchestrationandautomationenginethatintegratesCAServiceManagementandCAITAssetManager

§ Createworkflowstodocumentdesiredresultandvalueproposition

§ Startsmall,keepworkflowsto15operatorsorlessforbestperformanceandabilitytotroubleshoot

§ Investintraininganddevelopmentofanon-staffCAProcessAutomationsubjectmatterexpert

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Questions?

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Thankyou.

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