case study: surgical instrument service consolidation/internalization i/t technology management...
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Case Study: Surgical Instrument Service Consolidation/Internalization
I/T Technology Management DivisionClinical Engineering – Diagnostic Imaging Service - Technology Assessment & Planning
Banner Health
I/T Technology Management Division
Non-profit multi-state health system
28 Acute care hospitals; MDACC, BIMC, BGFMC, BCGMC, BFCMC, UMAC
Banner Health Vital Stats
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275,000 pieces of medical equipment Medical equipment net asset value = $35 billion
5,500 beds
43,000 employees
205 operating rooms
20/20 Vision
I/T Technology Management Division
Background
I/T Technology Management Division
Banner Technology Management
Clinical Technology Assessment and Planning
Diagnostic Imaging Service
Clinical Engineering
ENTECH (ISO)
Background
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Charged by leadership to: “Think outside the Box”
Budgetary challengesHealthCare Reform; Obama Care, Affordable Care Act, etc… Decentralized service expenseCentralized service expense
2
Target Services
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Flexible Endoscopes
Rigid Endoscopes
Surgical Power Tools Stryker System 6 & 7
Surgical Hand Instruments Sharpening & Repair
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“Herding Cats”
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Key stakeholder multi-disciplinary team C-Suite Endoscopy Perioperative Sterile Processing Clinical Engineering Supply Chain
Communication
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Meet on a regular frequency Develop charter Subcommittees Financials Selection criteria RFP
RFP
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Scope of work
Specific timelines for deliverables
Vendor site visits
RFP
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Repair service evaluation Per modality Per discipline
Risk share model Create win-win opportunities for both
organizations
RFP
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Escalation Protocol
Original Equipment Manufacturer Specialty Scopes Olympus flexible ultrasound scopes Divinci
“Go Live”
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Expense realignment
Escalation protocol
Customer web portal
Onsite instrument service lab
“Entrance Area”
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“Surgical Service Lab”
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“LEAN Work Bench”
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“Flexible Scope QC Station”
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“Flexible Scope Sink”
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“Metal Filter System”
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Monitoring
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Scheduled partnership reviews
Operational metrics
Turn times Educational opportunities Operational efficiencies Loaner pool utilization
Monitoring Cont.
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Warranty repairs
Financials
Share best practices
Work flow analytics
Questions
I/T Technology Management Division
?Frank CabreraSr Director Clinical EngineeringBanner [email protected]