case study: putting citizens at the center of digital government
TRANSCRIPT
Case Study: Citizens @ the Center of Digital Government
State of Louisiana & The State of Amazonas
SCT14S
SECURITY
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For Informational Purposes Only Terms of This Presentation
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Abstract
Around the globe, citizens are demanding 24/7 access to government, and this is driving a dramatic re-architecture of public services putting citizens in control, increasing participation and access to services. From two different parts of the world, The State of Louisiana & The State of Amazonas in Brazil have both become centers for innovation. In this session, they will share and demonstrate how they are designing a government built to change and breaking down silos to make the citizen the center of government.
The State of Amazonas
State of Louisiana
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The Amazon in the Palm of Your HandDaniel Tadeu Martínez Castello BrancoChief Technology OfficerPRODAM - Processamento de Dados Amazonas S.A.
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The State of Amazonas by the Numbers
GDP POPULATION ECONOMY EXPORTSINDUSTRIALSECTOR
MOBILEPHONES $28B 4M 70%
Growing @ 23%
49%SERVICESECTOR 24% OTHER
ELECTRONICS 20%
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RAPIDLY MODERNIZINGDESIGNING A GOVERNMENT BUILT TO CHANGE
DIGITALSERVICES
SMART CITIES
COST REDUCTION
CITIZEN EXPERIENCE
INCREASE CAPITAL FLOW
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CREATESR$1 WE INVEST IN ITEVERY
3X COST EFFICIENCY
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AMAZONAS IN THE PALM OF YOUR HANDS
OUR VISION
Amazonas na Palma da Mão
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Amazonas na Palma da MãoPRODAM PARTNERED WITH CA TECHNOLOGIES TO INNOVATE
PUBLICEDUCATION
DRIVERSLICENSES
CIVIL DEFENSE
CITIZENENTREPRENEUR
A QUICK & EFFICIENT WAY TO MODERNIZE & OPTIMIZE PUBLIC RESOURCES
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A MODEL FOR CITIZEN IDENTITYFROM GOVERNMENT IN CONTROLTO GOVERNMENT MANAGING OUTCOMES
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NEW REQUIREMENTSCITIZEN CENTRIC & DELIVERED AS A SERVICE
CLOUD& MOBILE
GOVERNMENT as a SERVICE
INFORMATION SHARING
SECURITY &COMPLIANCE
REMOVING DEPARTMENT SILOSUNLOCK THE POTENTIAL OF GOVERNMENT DATA
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CA APIGATEWAY
CA IDENTITYSUITE CA DIRECTORY CA API
GATEWAY
CA ACCESSGATEWAY
CA SINGLE SIGN-ON
CA API DEVELOPERPORTAL
APPLICATIONDATABASES
HTTP/RESTSOAP
SECUREDMZ
PRIVATEGPM PLATFORM
EXTERNALPUBLIC
EXTERNALPROVIDERS
RESTJASONHTTPS
THE AMAZONAS PLATFORM FOR GOVERNMENT
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GREAT OUTCOMES AND GREAT RESULTSGOVERNMENT IS THE CENTER OF INNOVATION
INCREASED CITIZEN
ENGAGEMENT
STREAMLINEDGOVERNMENTSERVICES
REDUCEDCOST OF
GOVERNMENT
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Delivering Citizen Services in the State of Louisiana
Matthew VinceChief Design OfficerState of Louisiana
James AltApplication ArchitectState of Louisiana
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The State of Louisiana on a Trajectory to Grow
GDP POPULATION EMPLOYEES AGENCIES
$216B 4.6M 40KSTATE EMPLOYEES
16INDEPENDENT AGENCIES
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THE GREAT RE-ARCHITECTUREDESIGNING A MORE AGILE GOVERNMENT
SERVICEPROVIDERMODEL
DESIGNED TO CHANGE& ADAPT
MODERNIZETECHNOLOGY
STACK
AUTOMATION & ORCHESTRATION
COLLABORATIVE & CITIZEN CENTRIC
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UNLEASHING CONSTITUENT POTENTIALIMPROVING QUALITY OF LIFE & AFFLUENCE
PUBLICHEALTHCARE
PUBLIC EDUCATION
CONSTITUENT AFFLUENCE
SATISFACTION& AFFINITY
LAST YEAR WE STARTED WITH MEDICAID ENROLLMENT
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ARCHITECTURAL REQUIREMENTS
SERVICE FIRST
APPROACH
MICRO SERVICEDESIGN CITIZEN FIRST
AGENCY SECOND
FRAMEWORK BASED, ITIL, TOGAF, SOA
DEFINE MODEL FOR REQUIREMENTS & GOVERNANCE
DESIGN FOR MODULARITYCUSTOMIZATION
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WE NEEDED TO CROSS THE CHASMGAIN MAINSTREAM ADOPTION ACROSS AGENCIES
CHASM
INNOVATORS
EARLY ADOPTERS
EARLY MAJORITY
LATE MAJORITY
LATEADOPTERS
Permits are common service across all agencies, over ~200K+ permits issued annually, potential savings > $1B
DEPT OF TAX & REVENUEPENSIONS
WILDLIFE & FISHERIESECONOMIC DEVELOPMENT
DEPT OF MOTOR VEHICLESDEPT OF TRANSPORTATION
DEPT OF HEALTH
CHILD SERVICESEDUCATION
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REQUESTFULFILLMENT
APPROVALAUTOMATION
FRAUDPREVENTION
BACK ENDORCHESTRATION
USE CASES FOR CITIZEN PERMITS PROOF OF CONCEPT DESIGN
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NEXT STEPS
ENGAGE ADOPTERS
COMPLETE POC
QUALIFYREQUIREMENTS
INITIATEFIRST PROJECT
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