www.veeqo.com

LOCATIONSurrey, UK

EMPLOYEES30

PRODUCT SKUS800

ANNUAL TURNOVER £2.8m

CASE STUDY

CANADIAN SPA CO.Learn how Canadian Spa Co. use Veeqo to optimise order management and dispatch

deliveries 2-3x quicker than previously.

SALES CHANNELS

ORDERS PER DAY100

3

CANADIAN SPA CO.A VEEQO CUSTOMER STORY

Shipping orders with Veeqo is at least two to three times quicker and more efficient overall.

Discover how Canadian Spa use Veeqo to dispatch orders 2-3x faster than before.

Canadian Spa Co. have been a global player in the hot tub industry for the past

30 years. But keeping that status in the modern world meant selling on multiple

online platforms - and managing this process was proving a difficult task.

“Before Veeqo, we were trying to manage all our inventory and orders directly

through Quickbooks Desktop,” said Product Manager Phil Piggott. “We’d then be

individually logging in to various different courier accounts to ship every single

order manually.

“It was nowhere near ideal. We’d manage to process all our orders properly, but

it just took so long to do it with a lot of wasted time.”

It was at this point that Canadian Spa realised something needed to change.

Especially if they wanted to continue growing while maintaining their industry-

leading status.

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- Phil Piggott, Production Manager at Canadian Spa Co.

Being able to just ship all our orders from one place and not need to visit a variety of individual courier log-ons was massive for us.

JET POWERED SHIPPING

Recognising the need for improvement, Canadian Spa did what successful

businesses do and made some big changes when required - with Veeqo

being high on the list.

“We looked into Veeqo as a solution and loved the concept,” explained Phil.

“The integration with our sales channels and pulling our orders into one

place was immediately a deciding factor. “But then very close behind was the

shipping feature.

Being able to just ship all our orders from one place and not need to visit a

variety of individual courier log-ons was massive for us.”

But Canadian Spa didn’t stop there. They dedicated themselves to

progression with another huge move. “Something else we implemented at

the same time as Veeqo was starting to use our own unique product SKUs,”

added Phil.

“This was separate to Veeqo, but helped us use the system better and

radically improved order accuracy.”

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- Phil Piggott, Production Manager at Canadian Spa Co.

The difference in speed and accuracy has been huge for Canadian Spa Co. And

it’s released a huge amount of pressure on the customer service team.

“All our Amazon, eBay and most other orders now just get pulled into one

place,” said Phil. “And it means our team has a lot more control in terms of

what’s shipped out and goes into orders.

“Combine this with being able to ship out directly from one screen and it saves

a lot of time - I’d say it’s at least two to three times quicker and more efficient

overall.”

But the improvements didn’t stop there for Canadian Spa. Their warehouse

performance also went up, with the SKU update a large part of this.

“Picking accuracy and speed has also improved dramatically, but adding the

SKUs had a major role in this,” Phil closed with. “But add this on top of the

shipping speed and being able to see orders accumulate in one place and it’s

been great.”

A STREAMLINED NEW OPERATION

With Veeqo, the entire shipping process is around two to three times quicker and more efficient.- Phil Piggott, Production Manager at Canadian

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Want to join Canadian Spa Co. and take control of your entire retail operation?

Visit www.veeqo.com, book a free demo and see first hand what Veeqo can do for your business.

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