Case StudyBank France/Paris, France

ACM Change Management Processes

Karsten Fischer-VigConsultant

The Customer- Output Management Department -

~ 20 persons carrying for Document Development and Output Management Projects as well as the Production

~ 10 Developers (based in Casablanca, Morocco) using Papyrus Designer daily (outsourcing partner)

~ 10 Business Users (Template Administrator) creating Document Design Specifications

~ 2500+ existing Papyrus Document Templates (increasing yearly by ~200)

Volumes

Batch (centralized printing)10 million AFP documents per month13 million PDF documents per month

SOAP / Online Processing100k document dailyDaily peaks: 15000 documents per hour

Project Scope

Phase 1 (started 01-2014, in production since 02-2015)WebRepository installation and configurationRelease / Change ManagementBatch ApplicationSOAP/Online Processing Application

Phase 2Implementation of COR Implementation of ACM to support the Document Design and Development Process

Phase 3Implementation of ACM for Order, Resource, Workload Management and Reporting

Correspondence Frameworkstandard change process

Correspondence Frameworkstandard change process

Design Specification And Document Development Application

ACM supports the document design and document development process

to reduce development effortto have development done already during design

Correspondence for Design Specification and Document Templates development

Correspondence Document Templates are used for the Papyrus Batch and SOAP/Online Processing Applications

ACM ProcessDocument Design And Development Process

Release And Change Management

Case / Project Creation

Task: Select Document Template

Task: Select Document Template

Task: Select Document Template

Task: Work on Document Template

Task: Work on Document TemplateEdit Cover Page Information

Task: Work on Document TemplateUpload CF Variables via CSV

Task: Work on Document TemplateUpload CF Variables via CSV

Task: Work on Document TemplatePost-its

Task: Work on Document TemplateQuotation

Task: Work on Document TemplateEdit document template

Task: Work on Document TemplateEdit document template

Task: Review & Send Design Specification for Validation

Task: Review & Send Design Specification for Validation

Task: Review & Send Design Specification

Task: Assign Developer

Task: Assign Developer

Task: Perform Development

Task: Perform DevelopmentData Description (XSD) File Generation

Task: Verify Development

Task: Verify Development

Case ClosedOptional: Short circuit

Short circuit

Change management

Dokumentskabet

Agenda – Solution presentationChange management as Case

Thank you!