case studies in enterprise architecture
TRANSCRIPT
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Best Practices in Enterprise Architecture Case Studies from Oracle Enterprise Architects
presenting with and
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
The following is intended to outline our general product
direction. It is intended for information purposes only, and
may not be incorporated into any contract. It is not a
commitment to deliver any material, code, or functionality,
and should not be relied upon in making purchasing
decisions. The development, release, and timing of any
features or functionality described for Oracle’s products
remains at the sole discretion of Oracle.
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Tim Francois
The Hartford Director, Architecture
Speakers
Nathan Smith
PHH Chief Architect
Helen Sun
Oracle Director,
Enterprise Architecture Oracle Enterprise Architect
Alan Levine
Oracle Senior Director,
Enterprise Architecture Oracle Enterprise Architect
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Agenda
• Introduction
• EA’s Role in Business/IT Transformation
• Case Studies
– Finance Transformation at The Hartford Financial Group
– IT Transformation at PHH Corporation
• Best Practices and Lessons Learned
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
State of IT
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Transform Operations — EA Optimizes Business Transformation
Leverage Information Strategically — EA Ensures Actionable Delivery of Relevant Information
Mergers and Acquisitions – EA Leads the Due Diligence
Building Core IT Strength — EA has the Right Business Focus
How EA Helps
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Case Study: Finance Transformation
• Background
• Challenges
• Approach
• Deliverables
• Best Practices Tim Francois
Information Technology Architect
The Hartford Financial Group
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
The Hartford Background
The Hartford Financial Services Group Inc.
(NYSE: HIG) is a leading provider of insurance
and wealth management services for millions of
consumers and businesses worldwide. The
Hartford is consistently recognized for its
superior service and as one of the world's most
ethical companies. More information on the
company and its financial performance is
available at www.thehartford.com.
Founded in 1810
Fortune 150 company
Employees: 26,200
Company headquarters are in Hartford, Conn.
Employees are located in offices across the
country and many employees work remotely.
Join us on Facebook at
www.facebook.com/TheHartford.
Follow us on Twitter at
www.twitter.com/TheHartford
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Products and Services
• Auto insurance
• Life insurance
• Homeowners insurance
• Disability Insurance
• AARP-Endorsed Products
• Mutual Funds
• Annuities
• Individual Retirement Accounts
• College Savings Plans
• Bonds
• Business Owner's Policy
• Commercial Auto
• FleetAhead
• General Liability
• Leave Management
• Livestock Coverage
• Loss Control
• Management & Professional Liability
• The Hartford Productivity Advantage
• Property
• Umbrella
• Workers' Compensation
• Employer-Sponsored Retirement Plans
• Group Benefits
• Group Disability
• Life & Accident
• Retiree Health Coverage
• Small Business Retirement Plans
• Voluntary Benefits Solutions
Insurance Investments Business
Coverage
Employee
Coverage
Individuals and Families Businesses
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Philanthropy and Volunteerism • The Hartford places a high value on making our world a better
place. Through its corporate philanthropy initiatives, including
direct giving, volunteerism and educational programs, The
Hartford and its employees help make a positive impact on
people's lives.
• To strengthen the cities and towns where we live and work, The
Hartford offers paid time off for volunteering and a wide range of
company-sponsored activities. Each year, our Hartford Heroes in
Community Service donate more than 100,000 volunteer hours.
• Employees tutor and mentor students at-risk, serve on nonprofit
boards, teach financial literacy, deliver meals to the elderly,
donate blood, run food and toy drives, fund-raise for social
service agencies, help high school students apply to college,
teach inner-city kids how to ice skate, build affordable housing
and fight hunger in our communities.
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Recognition
After 200 years in business, The Hartford is known for its superior customer service, high
ethical standards and continued operational excellence. Listed below are some of the
recent awards and recognitions received by the company and its employees.
• March 2011: Received 2011 World's Most Ethical Companies by Ethisphere
• Nov 2010: Received Top Military Friendly Employer by GI Jobs
• Sept 2010: Named to Carbon Disclosure Leadership Index for 3rd Consecutive Year
• Aug 2010: Placed on "Best for Vets" list by Military Times Edge Magazine
• June 2010: Received The Spirit of Juneteenth Award by The Amistad Center
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Case Study: Finance Transformation
• Background
• Challenges
• Approach
• Deliverables
• Best Practices Tim Francois
Information Technology Architect
The Hartford Financial Group
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Finance Transformation (FiT) Program
• Why Finance Transformation? – To achieve The Hartford’s goals and go-forward strategy
– Our goal is to become more efficient in transaction processing and reporting, through a centralized
shared-service model, so we can reinvest in value-added and forward-looking capabilities that drive
business growth
– We are building a leaner, stronger Finance function…one that will provide better analytical support
for business partners and richer development opportunities for all of us
• How Will We Accomplish This? – Investing in technology infrastructure and tools
– Improving processes and procedures
– Actively engaging our leaders and employees throughout the transformation
– Making organizational changes to support the new way of doing business
– Driving efficiencies and cost reduction within the organization
– Taking an active role in managing change
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Case Study: Finance Transformation
• Background
• Challenges
• Approach
• Deliverables
• Best Practices Tim Francois
Information Technology Architect
The Hartford Financial Group
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
From Isolated Work Streams
to Coherent Architecture
• Multiple work streams
• Requires coherent architecture
• Various technologies and tools
• Difference of opinion in
implementation and approach
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From Isolated Work Streams
to Coherent Architecture
Oracle Enterprise
Architecture Framework
Oracle Architecture
Development Process
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Case Study: Finance Transformation
• Background
• Challenges
• Approach
• Deliverables
• Best Practices Tim Francois
Information Technology Architect
The Hartford Financial Group
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
FiT Architecture Vision Constrained by Business Strategy
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
FiT Architecture Vision Guiding Enterprise Architecture Principles
Data management processes will:
• Enable current and emerging Finance accounting, reporting and analysis capabilities in alignment with business strategy
• Align with enterprise standards
• Be automated to maximize control efficiency
• Be automated to minimize manual intervention
• Be designed to allow quick adoption to dynamic business changes
• Leverage and align with common, enterprise-wide capabilities, methodologies, applications, and governance
• Measure and manage data efficiency and quality
Technology applications will:
• Align with enterprise application architecture standards
• Be current, highly available, scalable and secure
• Ensure recovery of system functionality and data assets in alignment with recovery time objectives
• Commercially obtainable and supportable
• Implemented and configured as vanilla - out of the box. (Customizations and code extensions should be discouraged and subject to executive review/approval)
Data architecture design will:
• Align with enterprise data architecture strategy and model (ACORD)
• Establish single source accountability for Finance data and reporting
• Drive completeness and accuracy of data provisioned from authoritative sources, based on business defined timing requirements
• Minimize translation and reduce points-of-failure through streamlined data integration and transformation
• Establish end-to-end transparency and auditability from source to report
• Leverage common enterprise data definitions and reference tables
• Promote data sharing
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
FiT Architecture Vision Principle Map
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Current State
DBME
31 PL
Distrib
Apps
PLA-Auto
PL MAINFRAME
AUR
PLA-Property
Texas Fire
Dwelling
Account
Credit
24 CL
Client/
Server
System
sRequote
Diary
AMIS Internet PL
MVR
ARMS Auto
CLUE
Territory
CodeARMS Prop
Risk Exp
Prop
PLIARS
Prefill
BSE Sales
Front End
Ins Score
OTM
Risk Exp
AutoMarketing
SEMCI
CSF
OSP
CCPS
TABS,
NPPS
Bulk
Billing
Workers
Comp
Spectrum
Expiration
CAPIS
/AMF
AIF
LARS
BLC Mo
INFO1
IRES/PINS
Unit Cost,
Svc Index,
PAIRS
Auto
Comm Small
Lines
GL, Umb,
Exp Rating
CL
MAINFRAME
ARP
CAS HIG CAS
CCPS
Preprocesso
r
BLC YTD
Closed
CS-CAS
ECLIPS
FOCS
Daily
Output
LIS
CMF Update
HEF
DPS
MISRE
MSI
Monthly
Extractor
NCC
Interface
LASER
OS
PSI
Recovery
Mgmt
Trigger
R&P
Transfer
Weekly
Extractor
Weekly
Rollup
Data
Integrity
History
Rptg
@ventur
e
CL Special
Calls
Natl
Accts
Data
Base
Monthly
Rollup
SOURCE
PSR
CAPRE/
ALU
ITMS
Effective
Premium
CL Data
Warehouse(BKF)
(8 subsystems)
PL Data
Warehouse
CSP Rptg
PLSP
OTA
Natl
Council
Call
QIR
Pol/Clm
Unloads
KZ14
XS10
TMF/
ATMF
KZ16
KZ7
KN31
KN33
XY1
CMF
CAS
Local
CIDB
OS/
Closed
XXD01
DMF
Mass
Auto
PL Special
Calls
PASS
IAIABC
CPM
LDS
IFPS
Cal
Div
Call
WC Special
Calls
MASTER
Update/Rptg
LOBSTOR
PER
Mainframe
IBA
Insured
Name
CIBNR
TARS
IPCF
ASPIR
ARI/New Breakout
DCINPPS
MLECS
BICS
MRPF
ERA
Mainframe
Breakout
BEARS
Single
Source
Statutory
IBNRAIF/
CIDER
CARS
APPLE
CIDER
POLPC
COINS
Summary
PTF
CSAS
CIRCL/
SCRAM
Eff Mo
Expense
System
PACERCorpTABS,
New TABS AARP,
Old TABS AARP
HORIZON
SHARP
Premium
Reserve
Specialty
&
Specialty
Actuarial
Systems
REINS
HASKE
DCS
SEAS
SRAP
Pers
Actuarial
Systems
Pers Auto
AIRS
Property
AIRS
COINS
NCC
MASTER
NCC Interface,
Prem Reserve
ARI,
CAPIS,
Ext FeedsTrumbull
Financial
Warehouse
CAMS,
Experian
MASTER
Global
Reference
Systems
Various Systems
Various Systems
Various Systems
KZ14,
CAPIS,
Eff Prem
E Rpts, IBA,
Reserving Exhs,
Corp Act Intranet
Rptg, CPM
INFO1, LDS
HORIZON,
CIDER, Comet
Expense, CLA
Sales, Ledger,
Comm Actuarial,
CPM, ROSE
Prem Reserve,
IBNR & Adjs
Annual Stmt
FAST,
INFO1,
HORIZON,
CIDER,
Expense
Assumed Reins (London,
Madrid, Hong Kong),
Pools & Assocs, DCS,
AIPSO, USAIG
Sched F, Sched P, SEAS
CIBNR, Expense, BLC Mo,
NPPS, LAE,Prem Reserve,
HORIZON, DCS, BACIS
PLA, Polk,
RISC
LAPS
CMF ,FACTS,
Misc InfoR&P
Billing Systems,
Suppliers/
Consultants
SHARP
Prem Reserve, REINS,
BACIS, MASTER,
Payroll, Budget, DCS
SHARP,KZ14, NPPS
Various
Inputs
NPPS, KZ14, Prem Reserve,
MASTER, Misc Input
Revised 9/13/02
by Pete Carbutti
ext 7-5293
Originally created
by Bob Duccini
ext 7-4676
Fld Off Trans, PACER,
Affinity,SHARP,CAMS,
TABS,TABS AARP,ISI,
COGEN,Life,IBA,
Trumbull,Misc Acctg,
Bank Feeds,EDI Trans
TABS Corp, TABS AARP,
Affinity, CAMS, SHARP,
Banks, Expense, REMIS,
IRS, APECS,HORIZON
AUR, AIF,
IRES/PINS
CLA DBs
IRES/PINS,
Expiration,
AIF
NPPS,
CAPIS,
AUR
MASTER,
ERA,PSR,
MRPF,
CIDER
IRES/PINS
NPPS
Livestock Mort,
HARTRE,Property
CCPS
Data
Collect,
CLA,
NPPS
ASPIR,CLA,NPPS,
LARS,Trigger,DCS,
Ext Feeds,CAPIS,
Trumbull DW
INFO1, HASKE,
NPPS,CLA, TABS
Data Collect,CAPIS,
PACER, CCPS, AIF,
IRES/PINS, Misc InputsP&C OVERVIEW
Many Other
Systems
Many Other
Inputs
Many Other
Systems
Various
Systems
Various
Systems
Various
Systems
Various
Systems
Various
Systems
Fld Offs,
PINS
Various
Systems
Teleclaim,
Customer
Service
Reps Clm DBs,
PL & CL PMFs,
RPN, AMF,
Select Cust
NPPS,
AMF
ITMS
CASD
AMF, CMF,
Pol Hold DB
Colossus,
Alloc to File,
Managed CareMISRE
Pol Hold File
Banks,
Canada
APECS
Daily
Incurred
Add'l
Info
CMF,
TMF/ATMF
Various
Inputs
Manual
Input
First St,
Property
NADB
CAS HIG
Dir Billed
Manual Issue PL
Wkly Ext,
CAS HIG
CAS
HIG
Stat IBNR,
SRAP, HORIZON
MASTER
BLC,
Customers
Cal Data
Call,
Expense,
LAPS
Periodic
Interface
SHARP
AUR,
Expiration
CAS, Acct Credit,
CL C/S Systems
DCS, CAMS
DCS, Texas Fire, XY1
AURAcct Credit
FOCS,
PL DWAUR,
PARIS
DCS, CAMS
XY1
CPM
MASTER
AIRS,KZ14,LDS,IPCF,N
PPS,INFO FROM
RPTS
LDS,NPPS, St Book Rpts,
PPR Rpts
DBS,
INFO
DCS
HORIZON
CL Data
Warehouse
LDS,HEF,NADB
SFA
(Siebel)
EBC
CL MQ
Series Hub
IDARS
Fld, At Home,
Remote
CL DW
TABS,
IRES/PINS
CL DW
Agts, Agcy Sys, Portals, Insureds
PARIS
SPURSManual
Input
Manual
Input
NPPS,
BEARS
CLACLAPLA
PARIS
EDM
CS CAS,,
HIG CAS
CAPIS
TPA Preprocessor
CPM
IBA
ERA
Rptg
PPR
PPR
CORP ACT
INTRANET
RPTG
Eff Prem/GAINS
CAPRE
CPMClaim DI
LOBSTOR
PSR
Res Sys,
IFPS
Adjs
MASTER Upd/tRptg,
Status of Pricing,
Planning Consults,
Forecast Data,
Misc Input,
HORIZON,
MASTER Updt/Rptg,
MISRE ERA
Sch P, Ad Hoc,
CW LDS
Reserving,
SHARP,
Expense
Claim
Inknowvation
CAPIS
Various Clm Sys
***This is NOT a complete inventory***
***of Hartford P&C applications***
CAPIS
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Current State
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Future State
Process Management
Master Data Management
Types of Reports
Financial Accounting
• SEC • NAIC/Stat • TCP • SRAP
Financial Management
• Income Stmt. • Balance Sheet • Cash Flow • Blue Book
Perf . Management • Customer • MELOB • Executive
Dashboard • Balanced
Scorecard
Operational Reports
• Recon Reports • Trial balance • Check register
Data Capture and Staging
ETL • Validate at
time of entry • Extract • Transform • Batch validate • Derive • Create
Accounting Entries
• Transport • Load
Finance Applications
GL
PS Project Costing
PS Fixed Assets
PS BI & AR
PS Supp. Cont
PO & ePro PS AP
Actuarial Applications
Plan & Outlook
Tax Stream CS Stars
Exp. Acctg .
Ariba
ERM
Rptg . Data Stores
Fin Data
Warehouse
Additional manual inputs
Reporting Tools/Access
Cognos Reporting
Crystal
Reports
Operational Data
Store
• Store transaction details – single source of truth
• Provide xref to source systems
• Recon to source systems
-
TM1
Cubes
Analytics
Source Systems
? Proceed
– NPPS – HFP Loading – SHARP Loading – OMNI Loading – FLOOD Loading
? CHAMPS ? CCPS ? Hart (Canada) ? First State ? Omni ? Service Excess Hart Liab (NADB) ? SHARP (Hart RE) ? Ag Center ( Jayhill ) ? Client/NERCO ? National Flood (Trumbull) ? Bond ? HFPG (Reliance) ? Livestock Mortality ? NADB Adjustments ? Recess
– Cat Ultimate Upload – HartRe Upload – Manual Adjustments – Sharp and Reliance, – Files from Booking – ELRs – Time Curves – Open Bal Amts – Case Factors – Ultimate Loss Factors – Expense (PEXP) – Premium, Loss and
Future Vendor Claims
– LifeComm – Policy link – CLAS – LifePro – Life70 – Consy – LIDP – TAI
? PLA AUTO ? AUTO - AARP ? HOTIS - AARP ? HOTIS ? CGI ? HAWC ? CLAD - CLA ? CLAD - WC ? ASPIR ? CAPRE ? DBME ? DBME - AARP ? PINS ? SRL & H ? HSC - CAPRE / NADB ? BOND ? DIVIDENDS ? TRUMBULL - CL ? RELIANCE(HFP) ? NADB ? OMNI ? TOYS ? RECESS ? FARMOWNERS
– PLIC Licensing - Conn. – PLIC licensing - Penn. – Personal Lines Claim Licensing – P & C Licensing Affinity – CA Licensing APL – P & C Licnesing – Southington Licensing – Okahoma Licensing – Reinsurance – ILAD Contract Services – ASU - R & PF – US Invoices - Canadian Funds – SRL & H Contact Services – Tax Department – Life Tax Dept – Payroll – Payroll Garnishments – Claim Legal – First State - Autopay – First State - Insurance Pay – Assumed Claim Reinsurance Disbursem – Reinsurance Accounting Disbursement – Horizon Management A/P
– Life Co. A/P – Life Licensing – Life Law Dept – Woodbury Financial – GHIP/HCO Invoices – A/P Canada – Canada Invoices – Employee Reimbursements – Autopays – Advances – CHECKWRITER SVC – DCS - CHECKWRITER – SHARP ( hig ) – TABs - PL Affinity – TABs - PL – TABs - CL – Trumbull Billing – Florida JUA – CAMs – Commerical Affinity Programs – IBA – PACER – HFP (Canadian checks) – SHARP – BOND – HCO/ Metlife – DBC AGG Center – Omaha/DBC – Reliance/HFP – PeopleSoft – Heratige Holding
Acctg . Entries
P&C and CITS BLC NPPS BACIS DCS CCPS Billing/MIS PMR CHAMPS P&C Expense MAXIMIS SHARP ReCess Payroll CORES Unearned Prem.
Life MFI VISTA VISTA Comm. SOLAR LTU Loss Processing EZ Commissions State Street Bank MAGIC FRS RPS VIPSTAR FARS OMNI SBT TRAC Life Expense ILD Lifecomm
Treasury (BACIS)
Travel & Expenses.
LOB Warehouses LOB ODS
Business Objects
SAS
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Roadmap
Centralized Finance Data Management
• Enterprise-wide Finance Data Model
• Market Risk Reporting Interdependency
• Implement Consolidated Financial Warehouse
• Re-Implement Peoplesoft Suite
• Assess/Plan/Improve Capabilities of Source
Systems
• Implement a Master Data Management
Strategy and Operational Data Store
• Implement and Optimize an Executive
Dashboard
• Capital Planning Process
• Expense and Allocation Process/Technology
Improvements
We are here
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Organizational Design
• Alignment Activities
– Currently working with managers within Finance to map organizational activities to the
retained organizational structure which was developed during the Roadmap phase
– Developing spans and layers decision framework
– Alignment activities (steps 1-3) will continue through September
• Workforce Planning
– Currently developing a Strategic Workforce Planning process that includes activities such
as scenario planning, demand forecasting, and supply forecasting
– This process enables the organization to better anticipate and execute against future
business workforce needs
Align Organization Functions
Identify Activities and Roles
Align Organization Structure & People
Implement
Changes
Step 1: Step 2: Step 3: Step 4:
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Case Study: Finance Transformation
• Background
• Challenges
• Approach
• Deliverables
• Best Practices Tim Francois
Information Technology Architect
The Hartford Financial Group
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Best Practices and Lessons Learned
Ensure executive buy-in and support
Establish a cohesive architecture vision. Communicate and educate all stakeholders.
Take a holistic approach to technology stack and focus on solving the business challenges.
Manage inter-dependencies to avoid gaps and duplicated effort.
Revisit the program management approach often and champion change as needed.
Manage your data foundation from source to report.
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Transform Operations — EA Optimizes Business Transformation
Leverage Information Strategically — EA Ensures Actionable Delivery of Relevant Information
Mergers and Acquisitions – EA Leads the Due Diligence
Building Core IT Strength — EA has the Right Business Focus
How EA Helps
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Case Study: IT Transformation
• Background
• Challenges
• Approach
• Deliverables
• Best Practices
Nathan Smith
Chief Architect
PHH Corporation
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Background on PHH
PHH Mortgage • Provides outsourced, private-label mortgage solutions to clients nationwide who are leaders in their fields of business, including financial institutions, real estate companies, credit unions, corporations and government agencies. In 2010 alone, we closed nearly $49 billion in mortgage financing for more than 205,000 homes. The success of our outsourcing model has enabled PHH Mortgage to become one of the top 5 originators of retail residential mortgages in the United States.1 PHH Mortgage also provides home financing directly to consumers.
PHH Arval
• A leading fleet management services provider for corporate clients and government agencies throughout the United States and Canada. In conjunction with global fleet management providers operating under the PHH Arval Global Alliance, PHH Arval also provides services throughout the world..Through consultative expertise, flexible customer service, and award-winning technology, we help reduce costs and increase productivity. We currently have nearly 550,000 automobiles and trucks under management in both sales and service fleets2—and nearly one in three of the Fortune 500 companies are PHH Arval clients.
PHH Corporation (NYSE: PHH) was founded in 1946 by Duane Peterson, Harley Howell and Richard Heather. For
over 60 years, PHH Corporation has helped our clients improve their business through outsourcing. We deliver
world-class outsourcing solutions to our clients through our subsidiaries, PHH Mortgage and PHH Arval.
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Background on PHH A leading provider of mortgage outsourcing and vehicle fleet management services
• The 4th largest originator of retail residential
mortgages1 and the 5th largest overall2
• The 7th largest mortgage servicer with a servicing
portfolio of over $170 billion3
• In 2010, PHH Mortgage closed over 164,000 home
loans across the U.S.
• Contractual relationships with financial institutions and
real estate brokers
• Limited credit risk versus the industry
• Recognized leader in the fleet management industry
for best-in-class customer service and innovative
technologies
• Approximately 570,000 vehicles under management
in the U.S. and Canada
• Represents 16% of the North American commercial
fleet market1
• Well-diversified portfolio of leases to Fortune 500
• Approximately 100 clients have been with PHH for 20
years or more
Mortgage Origination and Servicing Fleet Management
1. Based on 1Q2011 statistics from Inside Mortgage Finance, May 20, 2011. 2. Based on 1Q2011 statistics from
Inside Mortgage Finance, July 1, 2011. 3. Based on 1Q2011 statistics from Inside Mortgage Finance, June 17, 2011. 1. Based on 2011 Automotive Fleet Fact Book.
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Over the past few years, PHH technology adopted a short term, ―lights on‖ model for the technology management. As a result, the following risks were introduced to the business:
• Aged, unreliable systems
• Increased maintenance costs
• Decreased systems stability resulting in more outages
• Failure to take advantage of new technologies at the rate of our customer and employee expectations, and behind our competitors
Two business units, PHH Arval and PHH Mortgage, have historically built and maintained two technology environments.
• Line of Business specific best of breed technology implementations
• Siloed technology roadmaps per business unit
• Two disparate processes for delivering projects to the business
• Limited sharing of resources and expertise between the business units
Background on PHH
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Case Study: IT Transformation
• Background
• Challenges
• Approach
• Deliverables
• Best Practices
Nathan Smith
Chief Architect
PHH Corporation
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Network, Infrastructure, Telephony, Data Centers
2+ Operating Models • How we build and maintain
2+ Platforms • Technology solutions,
relationships with vendors, contracts, skill sets…
2+ Technology Cultures • How we collaborate, manage
partnerships, prioritize resources, and deliver services
Sales Platform
Financial Platform
Web Platform
Data Platform
Security
Operations / Servicing
Network, Infrastructure, Telephony, Data Centers
Sales Platform
Financial Platform
Web Platform
Data and Storage Platform
Security
Operations / Servicing
Mortgage Platform Fleet Platform
Current State
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
• Leveraging strategic business partnerships to adopt a best of vendor technology offerings – moving away from the disjointed best of breed implementations.
• Key strategic business partner like:
• Oracle
• EMC
• Microsoft
• Apple
• IBM
The convergence of one innovative platform that provides PHH (Fleet, Mortgage, and Corporate) technology with best in class web, mobile, security, data, and communications services while driving down total cost of ownership.
IT Transformation
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Case Study: IT Transformation
• Background
• Challenges
• Approach
• Deliverables
• Best Practices
Nathan Smith
Chief Architect
PHH Corporation
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Work Streams
PHH Enterprise Architecture/Oracle Enterprise Architecture
Datab
ase
BI
SOA
E 2.0
Secu
rity
Sybase
Migratio
n
Data w
areh
ou
se
System
Mgt
Hardware
Main
frame
mo
de
rnizatio
n
EXA
Platfo
rm
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Case Study: IT Transformation
• Background
• Challenges
• Approach
• Deliverables
• Best Practices
Nathan Smith
Chief Architect
PHH Corporation
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
EA Center of Excellence Key Deliverables
• Current EA Practice Assessment
• Enterprise Architecture Charter
• Role Definition
• Engagement Model
• Architecture Principles
• Future State Architecture
• Technology Roadmap
• Enterprise Architecture Maturity Roadmap
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
EA Center of Excellence Maturity Assessment
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
EA Center of Excellence Role Definition
Enterprise Architect
• Enterprise Architects apply architectural processes and techniques across the enterprise.
• Enterprise Architects lead the development of a single holistic enterprise architecture model for the whole of the organization, from all architecture perspectives (Business Services, Business Processes, Information, Applications and Technology).
• They ensure the Enterprise Architecture is closely aligned to the business Strategy, Business Operating Model and IT strategy, and satisfies all enterprise architecture requirements.
• They also investigate and make recommendations on Architecture Decisions concerning Architecture Requirements (Topics & Gaps) raised by their stakeholders, such as the Delivery Projects.
Solution Architect
• Solutions Architects provide a bridge between specific business problems and issues and the solutions which are needed to support them.
• They require a knowledge of the Enterprise Architecture, as one of their roles is to ensure compliance with the Enterprise Architecture in the project.
• Solutions Architect roles are project facing and provide two areas of support:
• With a business focus, ensuring the solution meets with the business requirements.
• With a enterprise focus ensuring that the enterprise requirements for reuse, compliance to standards, principles, traceability to enterprise reference models, and alignment with the target enterprise architecture vision.
Domain Architect
• Domain Architects are specialists with in-depth knowledge within the particular domain of their expertise.
• They can be part of the Enterprise Architecture Team or working in various Delivery Projects.
• The word domain is used to relate to the skills sets required for a niche area of knowledge.
• Examples of Domain Architect Roles include:
• Security Architect
• Integration Architect
• Data Services Architect
• Infrastructure Services Architect
• Business Architect with business specific knowledge (i.e. Loan Origination
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
EA Center of Excellence Architecture Principles
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
EA Center of Excellence – Current State
• Decentralized IT • Duplicated Services
• Centralized: Finance • Decentralized : HR & Core Processes • Key: Customer Relationship – “Treat Customers as Family”
• Operating Model – Diversified • Organic Growth – Channels / Innovation
Business
Applications
Information
Technology
• Best of Breed • Departmental / LOB Apps • Corporate financial apps
• Decentralized customer data • No data stewards / Ownership
• High complexity, minimal constraints on users
• High adoption rates
• No standardized integration
Business Strategy Capability & Processes Organization
Applications Strategy
Information Strategy
Technology Strategy
• Siloed, LOB Driven • Duplicated
Capabilities
• Data models based on applications • Different data models, structures, and semantics • Unstructured data explosion
Information Assets
• Heterogeneous platforms • 4 data centers including 1 Outsourced center
Software & Hardware
Target areas for improvement in red
• Tactical CRM • Mainframe Legacy Functionality • Industry-specific Applications
Capabilities
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
EA Center of Excellence Product Mapping Reference
Infr
astr
uctu
re P
latf
orm
En
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Vis
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De
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rative
So
lutio
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Deve
lop
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Asse
t M
an
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em
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Secu
rit
y
Id, R
ole
& P
olicy M
an
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t, A
AA
, T
LS
,
Me
ssa
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Le
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l S
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, S
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, E
ntitle
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M&
M
Mo
nito
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g, M
an
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t, S
LA
Assu
ran
ce
User
Interaction Multi-Channel Delivery, Content Delivery, Enterprise Collaboration and Search
BPM EDA BI SOA MDM CM
Service
Discovery,
Enablement,
Mediation, &
Orchestration
BP Analysis,
Design,
Execution,
Management,
& Monitoring
Content
Lifecycle
Management,
Conversion,
Pub / Sub
Event
Detection,
Complex
Event
Processing
Data Query,
& Analytics,
Reporting,
Predictive
Modeling
Data
Cleansing,
Normalization,
Rationalization,
& Provisioning
Integration Application Integration, Data Integration, B2B, Connectivity, Messaging
Computing
Foundation
Data
Management Data & Content Persistence, Data Warehousing, Caching Rules Definition
& Evaluation
Resource Optimization, RASP, Capacity on Demand, Dynamic Provisioning, Clustering
Service Consumers &
Delivery Channels
Composite Applications Portals BPM Process Web Apps Mashups Fat Clients
Employees IVR Customers Partners Mobil
….. …. …..
Client Apps Terminal
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
EA Center of Excellence Product Mapping Reference
Infr
astr
uctu
re P
latf
orm
En
gin
eerin
g
Secu
rit
y
M&
M
Monitorin
g,
Managem
ent,
SLA
Assura
nce
User
Interaction Multi-Channel Delivery, Content Delivery, Enterprise Collaboration and Search
BPM EDA BI SOA MDM CM
Event
Detection,
Complex
Event
Processing
Data
Cleansing,
Normalization,
Rationalization,
& Provisioning
Integration Application Integration, Data Integration, B2B, Connectivity, Messaging
Computing
Foundation
Data
Management Data & Content Persistence, Data Warehousing, Caching Rules Definition
& Evaluation
Resource Optimization, RASP, Capacity on Demand, Dynamic Provisioning, Clustering
Service Consumers &
Delivery Channels
Composite Applications Portals BPM Process Web Apps Mashups Fat Clients
Employees IVR Customers Partners Mobil
….. …. ….. …. ….. ….
Client Apps Terminal
WebCenter Suite
Ente
rprise M
anager
& M
anagem
ent
Packs
Oracle Data
Integrator EE
Oracle
DB EE
RAC
Advanced
Compression
DB
Vault
Oracle AIA Foundation Pack
Tuxedo
Golden
Gate
WebLogic
Suite
Oracle SOA
Suite
Advanced
Security
Audit
Vault
Enterprise
Repository Service
Registry
Coherence
Enterprise
Content
Management
Suite
Unified
Business
Process
Management
Suite
Real A
pp
Te
stin
g
Oracle
Business
Intelligence
Foundation
Suite
Real-Time
Decision
Server
Oracle Real User
Experience Insight
Identity
and
Access M
anagem
ent
Suite P
lus
JD
evelo
per
DB
Partitioning Spatial OLAP
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
EA Center of Excellence Product Governance Chart
Category Product Name Color Target Product
Application Server WebSphere Yellow WebLogic 11G
Application Server WebLogic 8.1 Red WebLogic 11G
Application Server WebLogic 11g Green
Presentation ColdFusion Yellow WebCenter/ADF
Presentation Java Page Flow Yellow WebCenter/ADF
Presentation Java Presentation Layer Yellow WebCenter/ADF
Presentation EJB/JSP Framework Yellow WebCenter/ADF
Presentation PowerBuilder Red WebCenter/ADF
Presentation WebCenter/ADF Green
Business Rules Engine FICO Blaze Advisor Yellow Oracle Business Rules
Business Rules Engine CA$H Utilities Yellow Oracle Business Rules
Business Rules Engine Oracle Business Rules Green
Enterprise Data Integration SeeBeyond/JavaCaps Red Oracle SOA, ODI, Golden Gate
Enterprise Data Integration Informatica Yellow Oracle SOA, ODI, Golden Gate
Enterprise Data Integration TIBCO Integration Manager Red Oracle SOA, ODI, Golden Gate
Enterprise Data Integration Oracle SOA, ODI, Golden Gate Green
BI/Dashboards VB/Access Red OBIEE
BI/Dashboards Cognos Yellow OBIEE
BI/Dashboards Hyperion Yellow OBIEE
BI/Dashboards OBIEE Green
Business Process Management TIBCO InConcert Red Oracle BPM
Business Process Management Lombardi TeamWorks Yellow Oracle BPM
Business Process Management Oracle BPM Green
Security Security 2.0 Red Oracle Identity Suite/Novell eDir
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
EA Center of Excellence - Roadmap Work Streams 2011 2012 2013
EA Center of Excellence
ExaPlatform
Database
Business Intelligence
Data warehouse
SOA Suite
System Management
Security
Web Center
Sybase Migration
Mainframe Modernization
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Case Study: IT Transformation
• Background
• Challenges
• Approach
• Deliverables
• Best Practices Nathan Smith
Chief Architect
PHH Corporation
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Best Practices and Lessons Learned
• Need support from the top down
• Communication, communication, and more communication
• People Skills
• Never happens as quick as you and management plan
• Change can not happen in a vacuum
• Getting wins under our belt (show progress)
• Even an IT transformation needs strong business support
• Hard to buy experts … training
• Oracle Enterprise Architecture
– Process and delivery oriented
– Rigid but flexible approach
– Platform agnostic
– Real world experience
– Well-versed in industry best practices
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Q&A
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Oracle Enterprise Architecture Approach
• Driven by business strategy
• Iterative, agile EA approach
• Aligns with customer and industry
frameworks
• Leverage best practice business
models and reference architectures
• Achieve sustainable results
with pragmatic governance
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
Copyright © 2011, Oracle and/or its affiliates. All rights reserved.