Case Studies for VCCCDAutomatic PIN Reset Drop Notification

Terry Loftus

Senior Consultant

Strata Information Group

3CBG Conference April 5-6 2005

What is a Bolt-On?What is a Bolt-On?

So you won’t say the ‘M’ word.A Bolt-On is an addition or a

supplement to baseline coding that enables enhanced functionality.

Bolt-On may be easily removed or re-bolted with little system impact.

PIN ResetPIN Reset

A/R needed an alternative method for resetting PIN’s.

Time and staffingGOATPAC access concerns

Not this type of pin setting but just as problematic.

Standard MethodologyStandard Methodology

Current method of PIN resetting is with the user answering a ‘personal security question’.

User’s often did not remember their answer.

Results: Call A/R

Bolt-On placed on web login page.User answers questions.Validated against database.PIN reset and expired. Temporary

PIN sent by email.User required to reset PIN on next

login to self-service.

Proposed MethodologyProposed Methodology

PIN Reset DesignPIN Reset DesignBOLT-ON PIN RESET

User enters information toidentify themselves to the system.

SSN or VCCCD ID Name, Date of Birth Email address

Incorrect responseuser redirected

BannerTables

Responses are evaluatedfor correctness.

Verified

Gobtpac

System creates temporarypassword and emails to userssupplied email address.

Reset In ActionReset In Action

Current StatusCurrent Status

In production for the past year.Thousands have used the PIN reset

with no problems encountered.A/R able to handle occasional walk in

requests.Future changes may include a

modified security question/answer.

Drop Notification

3CBG Conference April 5-6 2005

The Perfect Bolt-OnThe Perfect Bolt-On

Action & Re-actionAction & Re-action

But I dropped that class on the web!Complete what registration?

Need to tell students when drop completed.

Need to keep a list!!!!

Designing the MousetrapDesigning the Mousetrap

Maintain a separate audit table of all web based drops/withdrawals.

Assign a unique id number by term.Notify student of existing drops from

web registration page.Allow student to generate a printable

listing of drop activity.

BWCKREGSWeb Registration

BWCKSAMSRegistration Display

SFKEDITError Checking

SFKFUNCError Checking

BWCKLIBSLibrary Procedures

I$_SZRDNUT_INFORMBuilds Notification Text

I$_SZRDNUT_DISPLAYLists Dropped Courses

I$_SZRDNUT_CORQChecks for coreq drop

I$_SZRDNUT_INSERTInserts drop information

FW_DNUT_SOBSEQNReturns next DN number as

needed from SOBSEQN SZRDNUT

SFRSTCA

Student Prints/Saves Drop Information

AR Reviews Drops

If hanging coreqsfound then Szrdnutshould be updated.

Returns tobwckregs onsubmit.

If drops exist thendisplay button.

Student enterweb registration.

Coreqs checked

Drops detected? Ifso, then log toszrdnut Pop-up window created

with drop info

Springing the MousetrapSpringing the Mousetrap

In ConclusionIn Conclusion

Bolt-On’s – Effective– Re-usable

Other Bolt-On’s– Schedule Query– Cashier’s Form– Report Viewer– Rosters– Shopping Cart