Case Studies ; Espire's Case Studies

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Espire developed a new bespoke application to track and monitor the customer feedback for the Global leader in Document Outsourcing & Communications Services thereby resulting in high customer satisfaction


<ul><li> 1. Case Studies</li></ul> <p> 2. EspireYour Technology PartnerFor over 2 decades, global enterprises worldwide have chosen Espire Infolabs as their IT services and outsourcing partnerCONSISTENTLY CONTRIBUTING TO YOUR BUSINESS GROWTHWe leverage on the right mix of our People, Process and Technology to deliver business solutions for our customers 3. Global Presence VancouverNew JerseyDelivery CentresLondonNew DelhiGurgaonNew Delhi (headquarters)GurgaonSales officesLondonVancouverNew JerseySingaporeSydneyMelbourneBrisbaneMelbourne SingaporeSydneyBrisbane Delivery CentreSales Office 4. Case Study:Application Development Espire developed a new bespoke application to track and monitor the customer feedback for the Global leader in Document Outsourcing &amp; Communications Services thereby resulting in high customer satisfaction ChallengeSolutionsTools &amp; TechnologiesThe new bespoke web based application needed to be replaced with the clients current application, in order to cater the new technology stack (.NET 4.0) and requirements of the business.To meet the clients objective, Espire developed a web based application, which runs in a Windows platform with Oracle as backend, in order to track and monitor the customer feedback via complaints and suggestions.Framework &amp; Database .NET Framework 4.0 C# .NET ASP.NET Database Oracle Reporting Tools Oracle Reporting ServicesFind out more 5. Case Study:Application Testing and QA Automated Regression Testing of Web Application for a global engineering conglomerateChallengeSolutionsTools &amp; TechnologiesThe client required expert software QA and Testing services from an unbiased, third party expert to perform automated regression testing of the latest release of its flagship product.Espire's team studied the available manual test cases, set up the test automation framework and test data, created and executed the automated test scripts and reported defects in the product build. QTP 9.2Find out more Windows XP, Microsoft Internet Explorer 6. Case Study:Web Content Management Espire develops a CMS portal for a UK Government client involved in promoting the UK as a tourist destinationChallenge The client wanted a Web-based application, for promoting tourism in England, through a set of Web Portals. The portals aimed to provide information about tourism in England, hotel availability, events and attractions. Integration of Content Management System to manage the portals was the primary challenge.Find out moreSolution Espire designed and developed a CMS based portal which facilitated effective dissemination of information about Englands tourism, hotel availability, events and attractions. Tools &amp; Technologies: C# .NET VB .NET Tridion Content ManagerWe have had a long standing engagement with Espire for over 10 years during which period Espire has been involved in the design, build, implementation and support of multiple sites owned by VisitBritain which are based on the SDL Tridion platform. We continue to engage with Espire because they have demonstrated consistency in quality of work, a high degree of flexibility and excellent technology and domain expertise in the WCM and customer experience solutions space. Ian Takats, Chief Information Officer, VisitBritain 7. Case Study:Web Content Management Espire contributes towards the development, implementation and support of the Business Information System (Portal) for one of Asias largest Sports HubsChallengeSolutionTools &amp; Technologies The client needed a web portal to be created that would support multiple requirements of the organisation.Espire helped to develop a SharePoint web based portal application. The solution allowed the client to provide easy, anytime and anywhere access to their customers. MS SharePoint 2010 It was to serve the purpose of connecting the client with the customersFind out more .NET 4.0 8. Case Study:Web Content Management Espire builds website for an English County in preparation for the London Olympics 2012 with exemplary user experience and interfaceChallenge The client required an expert IT services provider for creating a website for London Olympics so that the constituency could be promoted and showcased as a top visitor destination.Solutions Espire created a website for the organisation using Tridion Web Content Management System. Testing was also carried out to ensure smooth running of operations. Tools &amp; Technologies: Tridion Web content ManagementSt. Albans required an IT services provider with specialisation in web content management with proven expertise on the SDL Tridion platform. We chose Espire for this project because they successfully demonstrated their domain knowledge in Web Content Management with specialisation in SDL Tridion platform. We appreciate that the project was delivered with value for money, and the Espire team contributed with very useful recommendations to enhance the visitor experience of our site. Suzanne Peleg, Web and E-Communications Development Officer, St. Albans City CouncilFind out more 9. Case Study:Web Content Management Espire develops website on open source CMS platform, Drupal for a leading media Organisation to manage business services with custom web parts, which are easy to build and manage. Challenge The client wished to update and change the content of its website as it was currently unable to send out relevant information to potential customers at the right time.Solutions Espire carried out the implementation of the CMS platform Drupal for the client to bring crucial customer value and support to the business. Tools &amp; Technologies: WCM: DrupalWe decided to migrate our website to the Drupal open platform in order for us to update the website with greater ease. For this project we engaged Espire, who had proven expertise in the design and development of websites using various CMS platforms. The Espire team demonstrated excellent knowledge and expertise in Drupal, the chosen open platform CMS. They understood our requirements and ensured that the project was completed within a tight deadline. We are very impressed with their quality of work, attention to detail and domain expertise.Jerry Siah, Head Customer Service/Learning &amp; Innovation, Singapore Press Holdings Ltd.Find out more 10. Case Study:Business Intelligence Espire optimizes Data warehouse for resolution of data overload issues of a global engineering conglomerateChallengeSolutionsTools &amp; TechnologiesThe existing BI Data warehouse (DWH) of the client involved multiple scheduled ETL data loads from source systems such as PRS and Workbooks. The main objective of DWH Queue optimization was as follows:The existing solution offered only one processing queue that received requests sequentially. Software/Technologies: SQL Server Integration Services, SQL Server Analysis Services, SAP BO, Microsoft DTS and Analysis Services 2000. Optimise the DWH loads to be more efficient and reduce the performance impact globally. Make the DWH data more readily available and improve the process for business users by providing load prioritisation to complete their reporting on time.Find out moreA total of four queues were implemented, each for a dedicated set of business processes: PRS and Workbook loads, Operating Model Loads, GL and Budget Uploads, and a fourth queue that can be used for all other purposes (static refresh, cube process, CRM upload and any other new processes that may be implemented). Reporting: SAP BO 11. Case Study:Customer Communication Management HP Exstream 8.0 Upgrade Assistance for a global corporate information solutions providerChallengeSolutionsTools &amp; TechnologiesThe client wanted to take advantage of the latest features and functions of HP Exstream Version 8, which would make them more competitive and efficient.Considering the clients needs and challenges, Espire recognized the need for a comprehensive software solution to manage and deliver the document applications. Considering the clients needs and challenges, Espire recognized the need for a comprehensive software solution to manage and deliver the document applications. HP Exstream V8.0.312Find out more 12. Case Study:Application Management Espire simplifies and streamlines the deployment of the Application Packaging services for an automobile services companyChallengeSolutionsTools &amp; TechnologiesIn the clients current IT environment, the various software are deployed on the user workstations through the System Center Configuration Manager (SCCM) tool. Due to their intended upgrade from Windows XP to Window 7 platform, the client needed to get all their business applications ready to roll out on the Windows 7 platformConsidering the clients requirement, Espire set about developing the packages with focus on ensuring rapid response requirement management. System Centre Configuration Manager 2007Find out more InstallShield 2010 Packaging Document Generator 13. Thank youFor more information, please visit</p>