case on fedex - soganghompi.sogang.ac.kr/jinhwakim/mis/case_f… · ppt file · web view ·...
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Case on FedEx
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FedEX• FedEx Corporation is an American global courier de-
livery services company headquartered in Memphis, Tennessee.The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Fed-eral Express, which was used from 1973 until 2000.
• They handle 3,200,000 parcels/daily, cover 220 coun-tries. They have 138,000 employees, 671 airplanes, and 41,000 cars.
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FedEx Desktop• Support convenient way for customers to
monitor/track shipment directly from their own devices such as computer or cell phone
• The concept behind this is to give access and visibility
• It is proactive – notify change of schedule, monitors progress
• Tools – Adobe Flex 3 and Adobe AIR help customer access the system on-line, off-line, and mobile environment
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A case of Swyrich Corporation with FedEx - a Collaboration
• Sell lapel pins, surname histories and Coats of Arms
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• FedEx Ship Manager API handles Swyrich’s online shipping
• They link the customer facing order in-terface to its internal shipping system
• FedEx Ship Manager API offered inte-gration with the company database and gave both Swyrich and its cus-tomers an easy way to order, ship, track and receive package
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The Process
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Benefits• Easy tracking for both Swyrich and
customers• Customer satisfaction• Cutting down administrative time• Easy reconciling of bills