Case Management

Handbook

About Community OpportunitiesAbout Community Opportunities

Community Opportunities is a local Community Opportunities is a local agency who helps people, living in agency who helps people, living in

Lincoln County, who have Lincoln County, who have developmental disabilities (such developmental disabilities (such

as autism, cerebral palsy, seizure as autism, cerebral palsy, seizure disorders and mental retardation).disorders and mental retardation).

What is Case Management?What is Case Management?We help you to get the things you We help you to get the things you

need to live a happy life. need to live a happy life.

A place to live

Medical Care

Work

EquipmentTransportation

Become more independent

Our Promise to YouOur Promise to You

You can choose to have Community You can choose to have Community Opportunities or the state-Hannibal Opportunities or the state-Hannibal

Regional Office-provide case management Regional Office-provide case management to help you.to help you.

If you choose Community Opportunities, we If you choose Community Opportunities, we promise we will listen to you and help you promise we will listen to you and help you

plan for the supports you need.plan for the supports you need.There is currently no waiting list for Case There is currently no waiting list for Case

Management Services.Management Services.

There is a cost for Case Management There is a cost for Case Management but it is paid by either your Missouri but it is paid by either your Missouri

HealthNet coverage or by Lincoln HealthNet coverage or by Lincoln County. You will not have to pay for County. You will not have to pay for

Case Management services.Case Management services.

Our staff are all Qualified Our staff are all Qualified Developmental Disability Developmental Disability

Professionals and have many years Professionals and have many years of experience helping people.of experience helping people.

We will help you with:We will help you with:- - Writing your own Individual Support Writing your own Individual Support

PlanPlan

- Having it clearly explained to you - Having it clearly explained to you - Saying what you want in the planSaying what you want in the plan

We will accommodate you.We will accommodate you.If you need reasonable If you need reasonable

accommodations such as an accommodations such as an interpreter or help getting into and interpreter or help getting into and out of a building, please let us know out of a building, please let us know and we will do everything we can to and we will do everything we can to

assist you.assist you.

What will Community Opportunities What will Community Opportunities Case Management offer me?Case Management offer me?

An active role planning in all of the An active role planning in all of the services you receive.services you receive.

Help in finding community resources.Help in finding community resources. Checking the services you receive to make Checking the services you receive to make

sure they are doing what they are sure they are doing what they are supposed to do.supposed to do.

Help with paperwork.Help with paperwork. Responding to you in a timely manner.Responding to you in a timely manner. Advocacy assistance.Advocacy assistance.

You have the Right toYou have the Right to

Say “Yes” or “No” to Services Say “Yes” or “No” to Services

We will help you if you have We will help you if you have complaints about services you are complaints about services you are

receivingreceiving

If you wish, we will help you see If you wish, we will help you see your records and have them read to your records and have them read to

you.you.

Information about you will be kept Information about you will be kept privateprivate

Why choose Community Why choose Community Opportunities?Opportunities?

We have been helping people with We have been helping people with developmental disabilities, in Lincoln County, developmental disabilities, in Lincoln County, for over 30 yearsfor over 30 years

Our case managers assist fewer people than Our case managers assist fewer people than other agencies, which means more time for other agencies, which means more time for youyou

We promise to get to know you and your We promise to get to know you and your needsneeds

We will help you get what you needWe will help you get what you need