cascade employers association training catalog, autumn 2013

“The growth and development of people is the highest calling of leadership.” - Harvey S. Firestone

2013 Autumn Training Catalog

2 Register Today! cascadeemployers.com | 503.585.4320

CONTENTS

Team Development 3

Member Engagement 5

Leadership and Supervision 5

Legal Compliance 6

Professional Development 8

Customer Service 10

Bring these programs on-site.

Most classes deliverablein both English and Spanish.

You Are Not AloneGreat Employers Seek Us Out

When you’re facing a workplace challenge, you don’t have to fl y solo. Regardless of your company size or industry, Cascade is here, backed by years of experience, unmatched expertise, and extensive resources, to face any challenge with you. We’ve been here, collaborating with Oregon’s greatest employers, for 66 years.

“The training and human resource assistance we receive from Cascade Employers Association helped us become one of the 100 Best Companies to Work For in Oregon!”

Kelly Yunker, PresidentPower Equipment Systems

HR Leadership Elective Free to Members

SeptemberAAP Update: Inside what the OFCCP Is Really Up To 6Discipline and Documentation 6Employer Briefi ng: Navigating the Affordable Care Act 6Leadership at the Executive Level 8Leadperson Effectiveness 5Workplace Investigations: Building Trust and Credibility 6

OctoberAccountability and Delegation 3Basic Medic First Aid 6Basics of Family Leave 6Basics of Supervision 5Coaching Employees and Supervisors 3Creating a Performance Culture:

Goals, Coaching and Reviews 3Employer Briefi ng: The New Hazard Communication

and GHS Requirements 6Fundamentals of Organization Development 9HR Leadership: A Certifi cate Program for

Human Resource Professionals 4Keeping an Eye on the Competition 8Leadership Engagement Essentials 3Program and Project Management 8Reasonable Suspicion Training 6Seven Steps to Better Job Descriptions 7Strengths-Based Leadership 9

NovemberAchieving Competitive Pay Practices 3Advanced Family Leave 7Employee Handbooks and Supervision Handbooks 7Employment Law: Minimize Risk and Gain Confi dence 7Finance for the Non-Financial Manager 8Leadperson Effectiveness 5Membership Roundtable: Supporting Employees in Crisis 5Operations Management and Innovation 8Reaching for Stellar Customer Service 10

December2014 Compliance Update 72014 Healthcare Update 7Improving Business Results by

Aligning Company and Employee Goals 9Basics of Supervision 5Employer Briefi ng: Train the Trainer Sneak Peek 9Human Resources as a Business Partner 8

Satisfy Your PHR/SPHR Recertifi cation Credits!

Qualifi ed programs are indicated online.

The use of this seal is not an endorsement by HR Certifi cation Institute of the quality of the program. It means that this program has met HR Certifi cation Institute’s criteria to be pre-approved for recertifi cation credit.

HR Leadership Elective Free to Members 3

Team DevelopmentCoaching Employees and Supervisors

Bringing out the best in others isn’t always easy. Learn proven techniques for guiding and motivating employees and supervisors toward taking increased responsibility and sensible risks while reaching higher levels of performance. Key learning points include active listening to encourage better teamwork, dealing with negativity, and coaching to spur taking on responsibility.

Oct 9 (Portland), 1:00-4:30 $115 / $170

Accountability and Delegation

The skills of building a culture of trust are vital to promote clear accountability, powerful engagement and natural delegation. Learn the core components of an effective accountability strategy and explore trust-building approaches to employee engagement. The step-by-step approach to accountability will be outlined so that all participants understand the path to clear agreements. This fun and interactive class challenges all of us to empower our teammates.

Oct 16 (Portland), 1:00-4:30 $115 / $170

Creating a Performance Culture: Goals, Coaching and Reviews

Performance appraisal is one of the most effective employee engagement tools, contributing to high levels of organization productivity, customer satisfaction and profi tability. Learn to be more effective with the entire performance management process. By discussing illustrations, exploring related stories, and evaluating case studies, you will learn how to make performance management work in your organization.

Oct 23 (Portland), 1:00-4:30 $115 / $170

Achieving Competitive Pay Practices

Formal wage and salary programs help employers attract and retain the talent needed to support organization success. Learn what every employer needs to know about using market pay surveys, maintaining competitive pay practices, and controlling labor costs in an uncertain economy. Key learning points include aligning pay with company performance, market survey sources and effective use, and competitive pay practice assessment techniques.

Nov 13 (Portland), 1:00-4:30 $115 / $170

Leadership Engagement EssentialsBecome the engaged leader your organization needs.

Engaged leaders are the key drivers of initiatives that ensure the “people programs” in a company support and contribute to the mission and strategic objectives of the organization. In this two-day program you will learn the essential strategies and areas of knowledge that promote consistent leadership practices and superior organization performance. Learn to:

Build employee engagement ■Foster a strengths-based culture ■Manage change and transitions ■Master diffi cult and crucial conversations ■Strategically manage risk ■Create a performance culture ■Stay up-to-date on the latest leadership trends ■

The outcomes? Better productivity, increased morale, greater profi tability, and overall improved organization performance.

Oct 3 & 4 (Portland), 8:30-4:30 $FREE* / $400

Free Membership Benefit!


HR LeadershipA Certifi cate Program for Human Resource Professionals

If you manage people – even if your title isn’t “HR Manager” – this certifi cate program guarantees you will gain insightful strategies and practical tools to make you better at your job and happier at work. From the small business administrator to the seasoned manager of a large corporation, this profes-sional development course is appropriate for all levels of expertise and experience.

Be better at your job and happier at work.

Get answers to the most commonly asked “people management” questions Increase your productivity and effectiveness in your job Become a more valuable resource for your team Solve your toughest and most frustrating workplace problems Facilitate networking with other professionals in your fi eld

Attend and you are guaranteed to leave with insightful strategies and practical tools to make you better at your job and happier at your work.

Even if your title doesn’t include “HR,” you will learn to lead people more competently and confi dently.

Program Design: The program includes a total of fi ve full days of training – the two-day Leadership Essentials program (description on page 3) and six half-day electives of your choice (classes marked ). Certifi cation also includes one session of up to one hour of professional development coaching. Full details online.

Elective offerings vary by demand, and often include topics such as:Employment Law: Minimize Risk and Gain Confi dence Basics of Family Leave Advanced Family Leave Employee Handbooks and Supervision Handbooks Workplace Investigations: Building Trust and Credibility Seven Steps to Better Job Descriptions Creating a Performance Culture: Goals, Coaching and Reviews Achieving Competitive Pay Practices Linking Incentives to the Bottom Line Coaching Employees and Supervisors Accountability and Delegation Wage and Hour Basics Creating Stellar Recognition Programs Discipline and Documentation

When complete, this program design provides for 32.5 hours of HRCI recertifi cation credits.

Begins Oct 3 & 4 (Portland), 8:30-4:30 $700 / $1050


Leadership and SupervisionLeadperson Effectiveness

Being a lead demands you strike a diffi cult balance between being a worker and being a supervisor. Explore how to avoid the minefi elds on the path to: making the switch from co-worker to leadperson; clarifying your leadership role; understanding other people and motivation; dealing with negativity in yourself and others; building teams and collaborating with other teams; goal-setting and recognition; and, coaching and training for better performance.

Sept 17 (Eugene), 8:30-4:30Nov 20 (Salem), 8:30-4:30 $205 / $305

Basics of Supervision

Every lead, supervisor, and manager should have The Basics. Build insight and strength in leadership skills: the supervisor’s role - its importance and obligations; motivation and improving performance; communication and confl ict resolution; goal setting; and, giving positive and critical feedback. Also develop a professional approach to employment relations: basics of employment relations law; developing performance standards; and, discipline and documentation.

Each participant receives a personalized certifi cate.

Oct 1 & 2 (Salem), 8:30-4:30Dec 11 & 12 (Portland), 8:30-4:30 $345 / $515

Member EngagementMembership Roundtable

Learn best practices from a panel of fellow members and network with other employers just like you. Afterward, stay for a refreshed tour of your membership resources.

Best Practices Panel Discussion – Supporting Employees in Crisis: Balancing Compliance and Compassion

We’ve asked Member leaders who have unique perspectives on crisis in the workplace to share their experiences: an employee who has gone through crisis; a legal perspective on structuring policies; and an HR Manager balancing policies and everyday life. And, we need you! We want you to bring your fresh ideas on how to build policies for your organization that support employees, even through the tough times.

Membership Benefi ts Refresher

Do you know about the newest free member benefi t called ■ Leadership Engagement Essentials?

Do you know that you don’t have to research all the complex employment laws yourself? We do that for you ■and then help you implement them the right way.

Do you know about the many guides and resources at your fi ngertips on Cascade's Member Only Site? ■

And there’s so much more we want to remind you about so you’re certain to get the most from your membership investment.

Nov 12 (Salem), 8:30-10:30 $FREE

“For me, the most valuable aspect of membership is the ability to ‘phone an HR friend’ whenever I need advice, direction or just a shoulder to cry on.”

Liz Wainwright, Executive DirectorMerchants Exchange of Portland, Oregon


Legal ComplianceAAP Update: Inside What the OFCCP Is Really Up To

This update is targeted at federal contractors and subcontractors subject to OFCCP regulations who already have completed Affi rmative Action Plans in place, but need a refresher on what should be done in order to be in compliance. Hint: If your AAP is collecting dust on a shelf, watch out. Not only will this session get you prepared for what you need to do to maintain compliance annually, it will also give you the inside scoop about what the OFCCP is asking for and looking at during audits. You will leave with a list of “do's and don'ts” and tips on surviving an audit.

Sept 18 (Portland), 10:00-12:00 $95 / $140

Employer Briefi ng: Navigating the Affordable Care Act

As the dust fi nally begins to settle on the Affordable Care Act, you may be wondering how to best plan for the rest of 2013 and beyond. Join us for a discussion of important topics employers and HR professionals should be aware of, including the mandate for affordable care and what “affordable” truly means, the upcoming Healthcare Exchange and how it affects your employees, W2 reporting of benefi ts, and more.

Sept 19 (Eugene), 8:30-10:30 $FREE / $55

Workplace Investigations:Building Trust and Credibility

Learn how to uncover and legally address the issues underlying employee concerns while building trust and credibility in the process. Key learning points include: elements of an objective, confi dential, and complete investigation; weighing the evidence and making a reasonable decision; and, administering appropriate discipline and following up.

Sept 26 (Portland), 8:30-12:00 $115 / $170

Discipline and Documentation

Documentation can either save or bury you. It’s not enough to just write something down. What’s written down must be timely, accurate, factual, clear and concise. Just as important as the documentation are the processes leading up to it. Build your confi dence and manage risk when it comes to effective discipline and documentation. Key learning points include: steps in positive and effective discipline; what, when, why and how to document effectively; and, do's and and don'ts of discipline and documentation.

Sept 26 (Portland), 1:00-4:30 $115 / $170

Employer Briefi ng: The New Hazard Communicationand GHS Requirements

In March 2012, OSHA modifi ed the Hazard Communication Standard to include the classifi cations established by the Globally Harmonized System (GHS) for classifying chemical hazards. Employees not only have the right to know, but also the right to understand the hazards associated with the chemicals they are exposed to, and how to control them. This briefi ng will provide an overview of the new hazard communication program requirements and how to comply with GHS.

Oct 8 (Salem), 8:30-10:30 $FREE / $55

Basic Medic First Aid® and AED

Participants who complete this workshop will receive a successful certifi cation card in CPR (Cardio-Pulmonary Resuscitation) and fi rst aid. The program meets OSHA requirements for the states of Oregon and Washington. This workshop will include training in basic skills and basic AED (automated external defi brillator) operation.

Oct 15 (Salem), 8:30-1:30 $115 / $170

Reasonable Suspicion Training

All supervisors and managers need to know how to recognize the signs and symptoms of and effectively respond to drug and alcohol use. Key learning points include: elements of reasonable suspicion; observing signs and symptoms of drug and alcohol use and abuse; how to document, approach employees and arrange for reasonable suspicion tests; and, avoiding the most common mistakes.

Oct 17 (Salem), 9:00-11:00 $95 / $140

Basics of Family Leave

Understanding the rules and dynamics between different leave laws and your organization’s policies and practices is the key to managing risk associated with leaves of absence. This session is designed to provide a basic understanding of the many leave laws that affect your workplace, including statutory requirements for OFLA, FMLA, ADA, Workers’ Compensation and other applicable leaves, seven steps to administer leave, and how to deal with common leave issues.

Oct 29 (Portland), 8:30-12:00 $115 / $170


Seven Steps to Better Job Descriptions

Job descriptions are one of the foundations of success for any position within an organization – from the hiring process to performance management to minimizing legal risk. Key learning points include: elements of an effective job description; how to draft clear, concise and accurate job descriptions; and, practical and legal reasons for job descriptions.

Oct 30 (Portland), 1:00-4:30 $115 / $170

Employment Law: Minimize Risk and Gain Confi dence

Prevent problems before they arise, minimize fi nancial loss and gain the confi dence you need to know you are doing the right things for the right reasons. Key learning points include: understanding of current state and federal employment laws, rules, regulations and recent cases; how to apply employment laws, rules, regulations to any situation; and, avoiding common mistakes.

Nov 5 (Portland), 8:30-12:00 $115 / $170

Employee Handbooks and Supervision Handbooks

Promote cconsistency in human resource administration and help reduce and respond to employee-initiated legal actions. This workshop will provide you the basics for developing, administering, and communicating organization policy. Key learning points include: crafting a company-specifi c document refl ecting company standards; ensuring employee and management “buy-in”; common legal pitfalls; and, employee supervision handbooks for consistent policy administration.

Nov 5 (Portland), 1:00-4:30 $115 / $170

Advanced Family Leave

Managing employee leaves is one of the more challenging compliance topics. Because this topic is so tedious, effective management requires more than just the basics. This hands on session is designed to break down the most common problems you are likely to face administering leave. Key learning points include: review of small statutory details that have a big impact; strategies to minimize and deal with common problems; and, avoiding the most common mistakes.* Recommend taking Basics of Family Leave fi rst.

Nov 19 (Portland), 8:30-12:00 $115 / $170

2014 Compliance Update

With the Oregon Legislature in session this year and an active court system, 2013 has been packed with new laws (some already in effect) and many fascinating employment related decisions by the courts. We will cover the latest in: new leaves of absence such as Veterans Day and Bereavement Leave; FMLA amendments; paid sick leave; social media – do's and don'ts; direct deposits; I-9 process and form; OFCCP regulations; new posting requirements; NLRB update; DOMA and family leave; retaliation; and much more!

Dec 4 (Portland), 8:30-10:30 Dec 5 (Eugene), 9:00-11:00 $95 / $140

Sponsored by:

2014 Healthcare Update

While many employers have come to believe that the recently announced delay in the Affordable Care Act’s “Play or Pay” penalty means that they do not have to pay attention to health care reform until 2015, this is certainly not the case. During this update we will be discussing everything you will need to be ready for 2014: mandatory essential benefi ts, affordable coverage requirements, the new healthcare exchange (Cover Oregon), and much, much more.

Dec 4 (Portland), 10:30-12:30 $95/ $140

Attend both Compliance and Healthcare Updates for one low price:

December 4 (Portland), 8:30-12:30 $115 / $170

Annual UpdatesAttend these two must-have sessions to help you navigate the maze of changes ahead.


Professional Development

Leadership at the Executive Level

Leaders set the tone and shape the performance and culture of their organizations. Learn how to establish the type of leadership an organization needs, choose actions appropriate to different stages of organizational growth, develop organizational accountability, and ensure employee commitment to change.

Sept 27 (Salem), 9:00-4:00 $315

Program and Project Management

Effective managers know how to get from Point A to Point B, organizing people and resources to complete tasks. This requires tools for planning, initiating, adapting to changes, monitoring, and closing out. This module incorporates example projects for using information technology to improve performance.

Oct 11 (Salem), 9:00-4:00 $315

Keeping an Eye on the Competition

Learn how to leverage web based assets, use human intelligence to gather actionable insight into your competitors’ future direction, and perform effective hands on comparison between your products and services and your competitors' to build effective and long lasting insights that can impact planning, marketing, and sales efforts.

Oct 25 (Salem), 9:00-4:00 $315

Finance for the Non-Financial Manager

Good managers stumble on bad numbers. Identify and measure fi nancial outcomes consistent with organizational strategies. Key learning points: understanding the importance of cashfl ow and short, long, and complete cash cycles; using the balance sheet, income statement, and statement of cash fl ows to make business decisions; and, applying ratios and fi nancial controls to understand business risks.

Nov 8 (Salem), 9:00-4:00 $315

Operations Management and Innovation

Improve operational performance, reduce cost, and improve customer response time by focusing on your company’s market discipline, recognizing “where you meet your customer” in setting your company's build strategies, discovering when you should forecast customer demand and when you should not, shortening your lead times, and getting your company executives to really work as a team.

Nov 22 (Salem), 9:00-4:00 $315

Human Resources as a Business Partner

Proactive, practical management of an organization’s human resources supports business success in many ways. Key human resource strategies will ensure your management team is a differentiator in hiring, developing, and retaining the best talent. Key learning points: risk management; compensation and benefi ts; employee engagement; and, development.

Dec 6 (Salem), 9:00-4:00 $315

Attend all six courses in the MBA Essentials program to receive a Business Management Certifi cate.

Alternate FridaysSeptember - December (Salem)

9:00-4:00 $1785

MBA Essentials

In cooperation with:


Fundamentals of Organization Development

Sponsored by the Oregon Organization Development Network and Cascade Employers Association in cooperation with American Society for Training & Development and Portland Human Resources Management Association.

Every Organization Development practitioner needs the basics. In this interactive series, you will learn the meaning of OD and key developments in its history; how experts put OD strategies into action; the many hidden barriers to OD success and how to scale them; and the key actions involved with the following session topics:

Change Management Principles and the ■Transition ProcessStrategic Planning at its Best ■Team-Building ■Survey-Guided Development ■Developing and Coaching Managers ■Quality, Lean and Continuous Improvement ■

Certifi cates will be presented to those who attend four or more sessions.

Oct 9, 16, 23 & 30 and Nov 6 & 13 (Portland), 8:30-10:30

$250* / $375 series price; $70* / $105 per individual session.

*OODN Members also pay Cascade Member price.

Strengths-Based Leadership

Workplace research demonstrates the positive impact of incorporating techniques for identifying and leveraging employee strengths. In our strength zone we learn more quickly, perform more effi ciently and effectively and are more motivated, focused and confi dent. This workshop will provide leaders at all levels of your organization an opportunity to assess their own strengths and develop skills to promote strengths in others.

Oct 10 (Portland), 8:30-12:00 $115 / $170

Employer Briefi ng: Train the Trainer Sneak Peek

Most workplaces have employees who are given the responsibility of passing specifi c information to the rest of the workgroup. It might be safety, some procedure or technique, or even important “tribal knowledge” critical to the success of your business. These trainings often lack consistency, structure or measureable learning outcomes. Join us for an exploration of how training your trainers can pay great dividends in improving learning outcomes and employee engagement.

Dec 12 (Salem), 9:00-10:30 $FREE / $55

Improving Business Results by Aligning Company and Employee Goals

Most employees don’t know the mission, vision and goals of their organization, let alone feel responsible for moving forward on the measures and projects that matter most. Learn how you can engage every manager and supervisor, and potentially every employee, in caring how, when and what they do affects the company’s ”big picture” and ultimately the bottom line.

Dec 17 (Salem), 8:30-12:00 $115 / $170

PHR/SPHR Web-Based Certifi cation Study CourseEnhance your career and expand your knowledge of HR. Nothing will have you better prepared to pass your PHR (Professional in Human Resources) or SPHR (Senior Professional in Human Resources) than this highly successful live web-based study course through our partner employer association, CAI, and study course leader, David Siler.

“The class was excellent! The extensive study materials along with David Siler’s knowledge and experience in the HR profession helped me focus my efforts in preparing for the broad range of topics on the SPHR exam.”

John Maultsby, SPHR - HR Manager - Trinity Manufacturing, Inc.

Schedule Details

Fridays, 10:00-1:00, starting September 27 or Tuesday afternoons, 3:00-6:00, starting October 1. Price: $1199. Visit cascadeemployers.com for details.

A PHR/SPHR certifi cationDistinguishes you from your peers ■Builds your self-confi dence ■Gives you the knowledge to lead your ■organization

2012 Pass Rates PHR SPHR

Students of David Siler 91% 86%National Average 58% 48%

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Reaching for Stellar Customer Service

Skill-building for front-line employees, supervisors and managers.

Time for a customer service tune-up? This AchieveGlobal workshop provides skills for developing the service mindset and behaviors that cement loyalty with your internal and external customers. Learn the core skills and attitudes every individual should have, regardless of your industry or position within the organization.

Modules include: Serving a World of Customers; Connecting with Customers; Guiding Customer Conversations; and, Healing Customer Relationships.

Participants receive a Customer Service Star Certifi cate.

This class is easily customized for specifi c industries, and can be brought to your worksite.

Nov 20 & 21 (Portland), 8:30-4:30 $345 / $515

Customer Service

©2013 Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116.

Liberty Mutual Insurance* and Cascade Employers Association partner to offer a comprehensive workers’ compensation insurance program that saves you money while improving safety on the job.**

Program highlights include:

A % members-only premium discount to all participating group members

A 5% premium credit to workers compensation policyholders who maintain a qualifying alcohol and drug free workplace program during the policy period

A 5% discount on your property and casualty premiums when workers compensation is also written by Liberty Mutual Insurance sub ect to quali cation

A highly trained risk management team responsible for monitoring performance and providing assistance to employers experiencing safety problems

To learn more about this comprehensive insurance program, contact 800-463-6381 or visit www.libertymutualgroup.com/business

* previously branded Liberty Northwest, a Liberty Mutual Company

**for qualifying Cascade members

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Web & e-Commerce ServicesMailing & InsertingSpecialty Projects

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PRINTING AND COMMUNICATION PROFESSIONALS

503-304-3525

P R I N T I N G A N D C O M M U N I C A T I O N P R O F E S S I O N A L S SLLAAANNOOIISSSSEEFFOOORRP NOITACI


Excellence in Training

Serving the Salem area for over 30 years…Specializing in small business strategies

that will help your business grow, while minimizing taxes.

Call us for a free consultation!

PRESORT STDU.S. POSTAGE

PAIDSIPRINT

4068 Hudson Avenue N.E.Salem, Oregon 97301

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PERFORMANCE APPRAISAL TOOLSPERFORMANCE APPRAISAL TOOLS…to strengthen employee and organization results

Whether you need to fi ne-tune your performance appraisal program or build one from scratch, use Cascade’s expert guidance to get you there quickly and confi dently.

7 Key Components for Performance Appraisal Success

1. Communicating your organization’s mission and goals2. Establishing clear and compelling performance goals/expectations3. Providing open/honest/ongoing performance feedback and coaching4. Documenting and maintaining ongoing performance information5. Summarizing and discussing annual performance results6. Increasing employee participation in the appraisal process7. Providing performance appraisal-related training for all employees

“People with clear, written goals accomplish far more in a shorter period of time than people without them could ever imagine.” --Brian Tracy.

cascadeemployers.com

cascade employers association training catalog, autumn 2013

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