Carmel Rizzo0406 772 546

carmelrizzo@bigpond.com

Career Profile

A support professional with expertise in systems and all administrative-type functions.I have been the ‘interpreter’ and ‘go between’ of business and IT requirements.My eye for detail means I learn fast and can efficiently come up to speed to make your operation run smoothly.

I seek roles where I can support your systems or office/administrative functions.

Key capabilities Systems/applications

IT Support & Systems Administration Testing for test and production systems Business Support analysis Systems training Accounts Payable Accounts Receivable Office support Data entry

MK8 – ERP System Oracle UNIX LAN Accounts CRM and HP Open View (Call/ticket queues) SAI Global Cognos MomentumPro (Markinson Business Software

Solutions – ERP System

Employment Summary

Go Electrical 27th Jul 2015 – 26th Feb 2016Accounts Payable

Boral 18th Jan 1993 – 17th Oct 2014IT Business Support and Systems Applications AdministratorAccounts Payable

Liverpool Financial Services Centre Jun 1992 – Dec 1992Accounts Assistant

Boral Feb 1990 – Jun 1992Accounts Payable

RG Douglas Industries Feb 1986 – Jan 1990Office Manager

L J Scott Uniforms Jan 1985 – Jan 1986Receptionist Office Clerk

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Key Strengths

Excellent Customer Service Skills Excellent knowledge of ERP Systems High Attention to Detail Excellent written and verbal communication Skills Work well in a team environment Fast learner and have the ability to take on new challenges Self-motivated, target driven and capable of working on several tasks at once Well mannered, with a positive attitude, enthusiasm and patience towards all tasks and dealings with

customers Work well under stress and always strive to work harder to achieve and reach goals Dedicated, hard worker with excellent people skills

Qualifications and Professional Development

Secretarial Studies, Liverpool Technical College Microsoft Office Suite Customer Service Training Customer Excellence Delivering on Customer Expectations Team Building Springboard Women’s Personal Development Working with Respect ITL Change Management

Employment History

Go Electrical 27th Jul 2015 – 26th Feb 2016Accounts Payable

Responsibilities Processing a high volume of invoices in an accurate and timely manner in a high pressured

environment Working with a large scale ERP System Coding and matching invoices as per PO numbers Manage external stakeholder relationships – B2B suppliers Accurately record and file all invoices Providing support with various ad-hoc duties including month ending activities Reconciliation of accounts on a monthly basis – trial balance to suppliers statements Liaise with suppliers and branches on problem invoices, credits and claims and all supplier related

issues or queries Answering of phones on a daily basis not only for Accounts Payable but for the business when

Receptionist not available

Boral 18th Jan 1993 – 17th Oct 2014IT Business Support and Systems Applications AdministratorAccounts Payable

My main role during this period was supporting a key system within Boral (MK8).This system has modules in finance, stock, inventory, purchasing, payable/receivable, banking etc

Achievements

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‘Poached’ by IT from Accounts Payable due to fast uptake: with minimal input, I taught myself the MK8 system to become the company Subject Matter Expert

Performed detailed system administration including managing major system outages, set up of users, assigning and managing profile/security roles etc.

Performed complex task analysis to upgrade and implement subsequent system versions, eg data transfer and integrity

Performed regular system testing, including writing and running test cases Wrote procedures and documentation to support the end user Ran training for up to 500 users Stakeholder management, including onsite vendor to manage significant system customisations

Liverpool Financial Services Centre June 1992 – Dec 1992Accounts Assistant

A general accounting role and office assistant to 5 accountants.This included data entry of tax returns and all major office support functions including phones, stock ordering, minutes and correspondence.

Boral Feb 1990 – Jun 1992Accounts Payable

Responsibilities Managed all payable invoices Data entry of all the invoice paperwork that came in from the warehouses. Customer liaison and following up on accounts and charging errors

Achievements Reconciled major company accounts in 3 weeks, where it had not been able to be solved before From this achievement, my original 3 month tenure was significantly extended

RG Douglas Industries Feb 1986 – Jan 1990Office Manager

All office support function for up to 20 staff including managers, accountants and salespeople Tasks included:

Reception Accounts receivable / payable Payroll Writing of quotes Office Administration

L J Scott Uniforms Jan 1985 – Jan 1986

Reception Office Clerk

Referees

Available on request

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