carlyle: serving esl and non-english speaking patrons in the library
TRANSCRIPT
Serving ESL & Non-English Speaking Patrons in the Library
Cate CarlyleALA Editions WebinarApri l 2014
Welcome! Bienvenue! Bienvenido! Benvenuto!...
www.smu.ca
Teaching English as a Second Language (TESL) Centre,
Saint Mary’s University , Halifax NS
Collection
http://www.decoist.com/2012-05-25/creative-tips-for-displaying-collections-with-style/
Take away?
freedigitalphotos.net
http://stewardship.edublogs.org
http://www.radiofreethinker.com
www12.statcan.gc/nhs-enm/2011/as-sa/99-010-x/99-010-x2011001-eng.cfm#a1
www.newyork.com
2.9
1.61.4
1.3
1.11.1
Languages Other Than Eng-lish Spoken at Home
ChineseTagalogVietnameseFrenchGermanKorean
*numbers in millions
https://azgop.org/wp-content/uploads/2013/06/hispanic_american.jpg
www.census.gov/newsroom/releases/archives/educatoin/cb13-143html
Poll #1:
Have you ever had a difficult interaction while serving a user with limited or no English language skills?
*Tip… speaking louder doesn’t help
freedigitalphotos.net
Not a race
freedigitalphotos.net
freedigitalphotos.net
Slow down!
Body language
www.tofugu.com
Garymorland.com
freedigitalphotos.net
Assuming makes an…..
Visual aids are your friend….
show don’t tell.
freedigitalphotos.net
Teamwork
freedigitalphotos.net
Two heads are better than one
Poll #2:
Are you comfortable calling in a colleague during a very difficult transaction?
Seattle Public Libraryhttp://lmnarchitects.com
Tripoli, Libyahttp://www.libya-watanona.com
Balance
Questions?
Wired and connected
http://teresapalooza.blogspot.ca
Looking for a book?
http://www.smu.ca/academic/tesl/search.html
www.tidymom.net
www.salemcitylibrary.org
Built-in focus group
www.homemaidsimple.com
Staff Picks
Break down barriers
http://snomie.com/wp-content/uploads/2011/12/obstacle.jpeg
http://blog.sendblaster.com/2012/07/04/email-marketers-beware-take-care-not-to-offend-your-subscribers/
Poll #3:
Have you learned a few words in different languages that you use with your patrons?
http://en.wikipedia.org/wiki/Women%27s_rights_in_Saudi_Arabia
www.thearticulateceo.typepad.com
IT‘S TIME FOR THE FOODIE PROGRAM IN THE APA RM. HANG WITH YOUR PEEPS
TODAY AT 12! YOU‘RE WELCOME TO BRING
SOMETHING TO NOSH ON. RSVP ASAP AT THE CIRC DESK!
What Not To Do!
The Annual Fall Clean-Up Day will be held on Saturday October the 20th from 9:00 a.m. to 3:30 p.m. at the Anyplace Township Dump.Garbage must be brought in pick-up trucks or cars. No hazardous
materials will be accepted at this time. All garbage must be
unloaded by hand.Organize your garbage with wood on top, then metal objects, then tires on the bottom. This dump is
open to Anyplace Township Residents only.
Dumping charges will be $10 per vehicle.
Annual Fall Clean-Up Day
Residents Only
Date: Saturday, October 20, 2013
Time: 9:00 A.M. to 3:30 P.M.Place: Anyplace Township
DumpCost: $10 per vehicle
http://www.omafra.gov.on.ca/english/rural/facts/07-049.htm#do
www.division1.ca
Everyone smiles in the same language
Email: [email protected] Canada :http://www12.statcan.gc.ca/nhs-enm/2011/as-sa/99-010-x/99-00-010-x2011001-eng.cfm#a1
US Census Bureau:http://www.census.gov/newsroom/releases/archives/education/cb13-143.html
Pinterest: http://www.pinterest.com/tesllibrary/
Clear writing: http://www.omafra.gov.on.ca/english/rural/facts/07-049.htm
Body language:http://www.usingenglish.com/articles/speak-english-with-body-language.html
http://www.amanet.org/training/articles/Multicultural-Communication-Tips.aspx
Questions?
