Career Advancement Center WorkshopsActive Listening SkillsActive Listening Skills

TIMOTHY SCANLONTIMOTHY SCANLONAPCO Curriculum Developer

August 17, 2015 10:30-11:30

I always listen….

I know when your lips are moving you must be saying something!

Let’s take a look at another couple….

Can you identifyActive listening behaviors?

Active Listening Skills:

What do we mean?

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Your PresenterMay I present my card?

Getting to know each other….

Please be sure to fill in the Study Guide and Test.

You need to hand it in at the end of the session.

Listening is not hearing

Listening

Supports the communicationcycle

Why Listen?• We listen to obtain information. • We listen to understand. • We listen for enjoyment. • We listen to learn.

Effective Listening•Completes communication•Stimulates better speaking•Produces clearer meaning

Research suggests that we remember between 25 and 50% of what we hear

The Folding Game

Active Listening

Avoiddistractions

Do not allow yourself to get bored

Acknowledgethe other person:

Are you still there?

Use body language to showInterest in the other person

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1. Pay Attention2. Show You’re Listening3. Provide Feedback4. Defer Judgment5. Respond Appropriately

• Physical Barriers

• People – Related Barriers

• Physiological Barriers

• Psychological Barriers

Physical Barriers

People Barriers

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•Give your full attention

•Make sure your mind is focused

•Let the speaker finish before you begin to talk

•Let yourself finish listening before you begin to speak!

•Listen for main ideas

•Ask questions

•Give feedback

Summary and Conclusion

Questions?

Thank you for participating!Please complete your session evaluation online. Did you scan your badge? This is for CEU credits and also helps APCO develop education for YOU.