capstone proposal (consoldation of psa) 1
TRANSCRIPT
Consolidation of Pre-Trial Services Operational Work Sites a Capstone Project
Shanee’ FullerRonald Jackson
Yasmine Toye
Purpose of Project• Reduce work space into two properties– Potential to reduce budget items
• White House Initiative• One stop shop– Enhance customer service
PSA Journey as a Defendant
• Insert Video• (*note show the chart)
History of PSA Sites
History of PSA Sites
History of PSA Sites
History of PSA Sites
History of PSA Sites
History of PSA Sites
History of PSA Sites
History of PSA Sites
Research Rationale and Techniques
Resources• PSA Facilities
Management• PSA Research &
Development• Internet• PSA employees
Techniques Used• Survey using Standard
Deviation of Mean• Formal Meetings• Quantitative and
Qualitative Analysis • Technical research
All About The Money
• Review of budget
Using the Lab as a Reference
Customer Service Survey
• Our hypothesis: Clients will strongly agree that it is beneficial and convenient for PSA to be in one location
• Procedures used– Seven random participants from two
treatment groups– Scale of 1-5 • 1 meaning completely disagree and 5
completely agree.
Customer Service Survey Questions1. Do you agree that if you could see your case manager
and drug test at the same place it would help you?2. Do you agree that going to multiple locations is good
service for you?3. When you first got released from arraignment court, do
you agree that it was confusing when you had to report to other places?
4. When you first got released from arraignment court, do you agree that it would have been better to talk care of all your business if you just went to one place?
5. Do you agree that the process was confusing after arraignment court, and did that make you not want to repot back?
Customer Service Survey Results & Analysis
Customer Service SurveyQuestion #1Question #2 Question #3 Question #4 Question #5
5 5 5 5 45 5 4 5 45 5 5 5 55 5 5 5 55 5 4 5 45 4 5 5 34 5 5 5 45 5 5 5 15 5 5 5 15 5 2 5 21 5 1 5 22 5 1 5 33 2 2 5 33 3 3 5 3
Mean 4.14 4.57 3.71 5 3.14Standard Deviation 1.35 0.94 1.59 0 1.29
Benefits for all Stakeholders
• Increased enactment of PSA core values• Potential impact on compliance• Mitigates issues of confusion
White House Real Estate Initiative
• Disposing of Unneeded Federal Real Estate Memorandum
• Realignment of Federal Real Estate Memorandum
• Telework Enactment of 2010 –Possibly impact employee morale
Can this be Achieved?
• Analysis of Budget (Show me the money!)• Current contract obligations• Management buy-in
Potential Barriers
• Communication and interaction with Court Services
• Space needed for core functions• Collaboration of shared costs with CSOSA
Next Steps
• Focus Groups– Locations group– Budget analysis group– Logistics group– CSOSA & PSA focus group
Conclusion from Research
• There is a demand • There will be a significant impact on
customers service• There is a possible impact on budget items
Question and Answer